MILANNE M SERIOSA
622 Yishun Ring Road #11-3178
Singapore 760622
+6396441708
mna03@yahoo.com
CAREER OBJECTIVE
Seeking position where extensive experience in customer service, coordinating and
problem solving that will add value to operations. Regularly commended for
exceeding expectations.
SUMMARY OF QUALIFICATIONS
Service-oriented sales representative with nearly 6 years of specialized experience in
the sales and customer service industry. Dedicated to achieving sales targets while
providing excellent customer service. Superior record of surpassing expectations,
including net activation. A 'metrics' driven individual who is comfortable having job
performance tied to productivity numbers. Works well in a pressure driven
environment. Keep up-to-date with changes in the internet technology to best serve
customers.
PROFESSIONAL EXPERIENCE
CYBER CITY TELESERVICES LIMITED
Call Center Agent
October 2003 - August 2006
Answers inbound sales calls from US based customers to sell products like
supplements and health plans to prospective customers and meet monthly sales
quotas while delivering sales presentations and demonstrations to maximize sales.
SUTHERLAND GLOBAL SERVICES
August 2006 – June 2007
Customer Service Representative for UOL-Retention Department
Main duties of a retention agents includes answering phones to respond to
cancellation requests, general customer inquires, invoice questions and customer
complaints. Utilize industry knowledge and relationship-building skills to retain
customers while maintaining profits for the business and suggesting better
processing techniques, products and/or services. Provide all customers with
courteous, accurate, timely, and efficient resolution through various methods of
contact, which includes: inbound and outbound calls and email requests. Identify
reason(s) for customer dissatisfaction and/or discontinuance requests in a timely
manner and assist UOL in meeting company wide initiatives in retaining customers
In addition to that, should perform multi-tasking, attention to detail and
communication skills (written and verbal) to become expert at quickly resolving
service issues and retaining customers in order to deliver desired results in the
highest quality manner. Transfer customer calls to appropriate department in order
to save the customer. Actively contribute to achieve stated goals and objectives.
Work well with teams and independently.
CITIGROUP BUSINESS PROCESS SOLUTIONS
August 2007 – June 2009
COLLECTIONS OFFICER
Key responsibilities will be to make outbound and inbound calls to existing
customers, identifying reasons on late payments, whilst offering expert advice on
payment options for their current financial products. Negotiating the best outcome
on each account, managing a portfolio of accounts.
24/7 Customer Philippines
March 2010 – November 2010
FINANCIAL SERVICES OFFICER
Key responsibilities includes receiving inbound calls to existing OPTUS customers,
probing for reasons of late payments while risk assessing their current situation and
then negotiate for the best possible payment arrangement.
EDUCATION/TRAINING
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
Saint Louis University Baguio City Philippines
June 1999-April 2003
GLOBAL CALL CENTER TRAINING (Sept 7 2003 - October 22, 2003)
Language (English) proficiency
Understanding American Culture
Developing leads, solution selling and Closing the deal.
FOUNDATION TRAINING (August 17, 2006 - August 21, 2006)
John Clements Consultancy Incorporated
*Intensive language (English) proficiency training.
AFFILIATIONS
October 2003 - August 2006
Vital Basics Incorporated
August 2007 - June 2007
United Online Company
SKILLS
Strong analytical, organizational, and financial management skills. Demonstrated
ability to take initiative, multi-task and prioritize. Strong time management skills.
Guest Relation Skills. Computer skills: proficient in MS Office and Internet research.
ADDITIONAL INFORMATION
High-energy sales professional with a proven track record of sales achievement.
Known as one of the top converters. Continue to develop knowledge of products,
services promotions, competitors, sales support tools and market trends. Gain
tremendous satisfaction from working and achieving as part of a team. Commended
for "exceptional customer service, "by a customer who said: "Your willingness to
help...was much appreciated. Keep up the terrific work!"
LANGUAGES
Languages Proficiency Level
English Fluent - Full Knowledge
