LIM HUI CHING IVY
Address: Block 679B, Jurong West Central 1, #13-06
Singapore 642679.
Mobile: +65-90397285
Email: ivyhuiching2010@hotmail.com
Nationality: Malaysian
Sex: Female
Age: 26
Date of Birth: 25 September 1993
Place of Birth: Malacca, Malaysia
Marital Status: Single
OBJECTIVE Formatted: Indent: Left: 0", First line: 0", Border:
To continue my career with an organization that will utilize my expertise to benefit mutual Bottom: (Single solid line, Auto, 0.5 pt Line width)
growth and success
EDUCATION
Multimedia University
Bachelor Degree in Banking and Finance [graduation date]
Sekolah Menengah Munshi Abdullah
Sijil Pelajaran Malaysia (SPM)
QUALIFICATION HIGHLIGHTS
Highly developed in the sense of integrity and commitment to achieve the customer
satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, either in both verbally or in writing.
Has a pleasant, patient and friendly attitude
Strong decision making and analytical abilities
Willingness to work a flexible schedule and occasional overtime when necessary
Possess a strong work ethic and team player mentally and physically.
PROFESSIONAL EXPERIENCE
Admin and Accounts Assistant, Training Vision Institute Pte. Ltd., August 2016 - Present
Endorse TG Grant Application applied from Employment and Employability
Institute (E2I) on Skill Connect portal.
Submit the TG ad-hoc claims after the endorsement with the uploaded supporting
documents of attendance records and tax invoices to Skillfuture Singapore.
Generate and upload ETEST report with 100% accuracy within 6 working days
before assessment date and work closely with the test operation team to optimize
utilization of assessment slots prior to closing of slots for ETEST uploading
Assist to provide the required supporting documents such as tax invoices to auditors.
Efficient in Quickbook system
Invoicing and billing to corporate clients after the issuance of confirmation letter.
Corporate clients’ payment analysis, tracking and updating payment receipts into
Quickbook system.
Provide reports to management as necessary.
Communicate and interact with corporate solution team members ensuring client’s
queries answered accurately and in a timely manner.
Handle and manage the enquiries from SSG, E21 and corporate clients.
Submit the TG ad hoc claim for internal retail courses after course has ended to
Skillfuture Singapore (SSG).
Submit the TG ad hoc claim for corporate clients who has applied Training Grant
Application on their side.
Maintain and ensure timely update of the Status Tracking List for all Training Grant
Applications and claims with 100% accuracy
Customer Service Officer, FoodPride, Feb 2016 – August 2016
Manage the incoming calls
Efficient in Navision system
Professionally handle the incoming requests from the customers and ensure that
issues are resolved both promptly and thoroughly.
Efficiently gather customers’ information, access and fulfill the customer needs.
Actively identify and evaluate customer’s needs in order to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods so that
customer are confident towards our service.
Provide quality service and support in a variety of areas including, but not limited to
billing, placing print orders and system troubleshooting.
Handling the complaints, provide the appropriate solutions and alternatives within
the time limits and follow up in order to make resolution.
Keep the records of the customer’s interactions includes processing the customer
accounts and filling the documents.
Follow the communication procedures, guidelines and policies
Take extra mile to engage with the customer to ensure they are pleased with the
products received and the experience they have had with your brand.
COMPUTER SKILLS
Computer Skills Microsoft Office, Navision (CRM), QuickBooks (accounting Formatted Table
software)
Typing 80 W.P.M
COMPUTER SKILLS : Microsoft Word, Excel, Power Point
INTERNET SAVVY : E-mailing, instant messaging, chatting, internet browsing
Typing : 80 w.p.m
LANGUAGES
Language/Dialect Written Spoken Formatted: Font: Bold
English 7 7 Formatted Table
Malay 8 8
Chinese (Mandarin) 8 7
Chinese (Cantonese) 8 7
Chinese (Hakkien) 8 7
Languages/Dialects Written Spoken
ENGLISH 7 7
BAHASA MELAYU 8 8
CHINESE (MANDARIN) 8 7
CANTONESE & HOKKIEN 8 7
STRENGTHS AND ABILITIES
Customer management, capable to manage customer expectation while maximizing
company benefits
Willingness to work a flexible schedule and work overtime when necessary
Possess a strong work ethic and team player mentally and physically.
Good communication skills
Good organizational skills
o Effective at time management and excelling skill Formatted
Good interpersonal/communication skills
o Good at team working, leadership and communication Formatted
o Ability to communicate clearly and professionally, either in both verbally or
in writing.
o Strong decision making and analytical abilities
o and leadership skills
Team-player
Attentive to detail
Able to work independently, with minimum supervisionand interdependent to
maximize the efficiency
Able to work well under pressureMotivate by challenges
Flexiblee and Adaptiveable to changing environmentchanges
Willing to travel for overseas assignment
EMPLOYMENT HISTORY
Company Name : ANGLISS SINGAPORE PTE LTD
Division : FOODPRIDE
Position Title : Customer Service Officer
Specialization : Customer Service
Date Joined : Feb 2016
Date Left : August 2016
Company Name : TRAINING VISION INSTITUTE PTE.LTD
Position Title : Accounts and Finance Assistant
Date Joined : August 2016
Date Left : Current
