Curriculum Vitae
PERSONAL DETAILS
Usha Rama Krishnan
I/C
ADDRESS
MOBILE NUMBER
E-MAIL ADDRESS
OBJECTIVE
Seeking a position to utilize my skills and abilities in the Information Technology Industry that
offers Professional growth while being resourceful, innovative and flexible.
QUALIFICATION
Educational Background
Primary/Secondary School/SPM/"O" Level of Arts
Graduation Date:
Major
Institution/College
Grade
Diploma of Business Studies/Administration/Management
Graduation Date:
Major
Business administration
Institution/College
SEGi College, Malaysia
Grade
Incomplete
ABILITIES
Able to show direct result as for the organization needs
Able to work individually or as team
Able to create motivating and encouraging working environment
Willingness to shoulder responsibilities
Desire to support and serve
Capable of creating exciting working environment
Fast learner and self-learner
Easily adaptable to new environment
Creative and resourceful
Highly inquisitive
PERSONAL DETAILS
Name
D.O.B
Age
Sex
Martial Status
Nationality
Address
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Contact Number :
Language Known: English, Tamil, Bahasa Malaysia
Hobbies
: Badminton, Football, Swimming, Interface Computer, and Read Book
WORK EXPERIENCE
Company :
Position title: Business coordinator, Customer Care
Salary
:
Start date :
Handling inbound and outbound calls
Control Financial activities
Resolving Customers problem
Travelling
Handling customers in a manner where they would agree for the company
terms
Company : AMWAY
Position title: Sales,Recruiting,Trainer,Leader
Salary
: .
Start date :
Amway
Reach target which has been set for sales
Convincing customer to get to know about the product
Learn about the product and teach/guide consumer over product.(how to use)
Discover their needs according the situation
Convince customer and buy their faith by our knowledge (sincerely with honesty)
Encouraging customer and feed the word and get their confidence which they lost over
them
Train to face people
Trained to work in group and able to work in any condition.
Company
: SCICOM
Position Title: Customer Service
Position
: Customer Service Executive
Industry
:
Start Date :
Salary
:
Customer Service
Handling inbound and outbound calls
Handling critical situation by taking a necessary steps and help customers to solve their
problems.
Wants to delight customers, above and beyond the call of duty
Has intimate knowledge of the customers needs
Has empathy for the customers situation
Is able to communicate clearly, both written and in speech
Talks in a way the customer can understand
Has a "thick skin" and is able to handle complaints, even when handling unpleasant
customers
Works accurate and with eye for detail
Handles in the best interest of both customer and company
Is able to use automated information systems to analyze the customers situation
Is able to suggest improvements to the various communications by the company (eg.
website, FAQ, etc)
Has a pleasant, friendly style
Is willing to build a long-term relationship with the customer (not a "job-hopper")
JOB PREFERENCES
Expected Monthly Salary
Willing to Travel
Willing to Relocate
Possess Own Transport
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COURSES ATTENDED
2007: Microsoft Office
Certificate in IT
CAREER OBJECTIVE
To advance in the field of Customer Service and Tele-marketing
SKILLS AND EXPERIENCE
- Strong customer service focus with the ability to emphasize as well as priorities
Customer needs
- Ability to monitor more junior staff
- Able to manage themselves and small teams without supervision
- Approachable
- Excellent telephone manner and call handling skills
- Familiar with department procedures
- Good resolution techniques
- Good interpersonal, written and verbal communication skills
- Identify root cause of a problem and managing on solving the issue
- Professional in dealing with people
PERSONAL SKILLS
- A quick learner with the ability to take on new information
- Adaptability to change and ability to work in a constantly changing environment
- Strong Verbal and Written Communication skills with the ability to communicate
Correctly and clearly
- Team Player with sound interpersonal skills.
- Ability to manage own time and task priorities in dynamic environment
- Approachable
- Customer focused
- Proactive and shows own initiative
- Responsible and flexible
- Results and task closure oriented
- Self-Motivated
- Technical passion
- Well organized and strong attention to detail
- Multi-tasking skills
-Ability to work individually and as a team member
