1. Which of the following is true?

1 Mark
A. Co-operatives are non-profit seeking
B. Not for profit organizations can be public or private sector
C. Public sector organizations cannot be commercial organizations
D. Not for profit organizations are public sector

2. Which THREE of the following are true about tall narrow structures? 2
Marks
A. Allows close supervision of subordinates
B. Poor vertical communication
C. Large span of control
D. Good vertical communication
E. Small span of control
F. Prevents close supervision of subordinates

3. Which of the following is NOT part of Mintzberg’s structural diagrams? 1

Mark
A. The operating core
B. The functional structure
C. The middle line
D. The technostructure

4. Which TWO of the following are probably true about decentralization? 1

Mark
A. Better decisions by divisions
B. Worse decisions by divisions
C. Worse coordination for the group
D. Better coordination for the group

5. Match the items. 2 Marks

A. Strategic management level
B. Tactical management level
C. Operational level

(i) Typically, time horizon of a year [A, B or C]

(ii) Looks after day-to-day activities [A, B or C]
(iii) Long-term planning for the whole organization [A, B or C]
 6. Which of the following would be regarded as a connected stakeholder? 1
Mark
A. Director
B. Government
C. Employee
D. Customer

7. Which TWO of the following are typical of a 'keep satisfied’ stakeholder in

Mendelow's matrix? 1 Mark
A. Low interest
B. Low power
C. High power
D. High interest

8. Which of the following is true? 1 Mark

A. Stakeholders' requirements are likely to be in conflict and management has to
deal with that.
B. Stakeholders’ requirements are likely to be congruent
C. Stakeholders’ requirements can be simplified into looking just at shareholder
requirements.
D. Stakeholders’ requirements are likely to be in conflict and that would be
management's fault.

9. Which TWO of the following are typical of a 'keep informed' stakeholder in

Mendelow's matrix? 1 Mark
A. High power
B. Low interest
C. Low power
D. High interest

10. Choose the appropriate terms in the sentences below. 2 Marks

A. Connected
B. External
C. Internal
An employee is an example of a/an _________ stakeholder
A company's bank is an example of a/an _________ stakeholder
The local population is an example of a/an __________ stakeholder
11. Which of the following organizations would rely most heavily on value for
money indicators and efficiency rather than information on performance
and profitability? 2 Marks
A. A private accountancy college
B. A local authority
C. A small retailer
D. A pension fund

12. 2 Marks
1) Members can vote according to the number of shares owned.
2) Shares can be bought and sold through personal transactions of the
members.
3) All members are invited to attend the annual general meeting and
participate in decisions at the meeting.
A. 1, 2 and 3 are the features of public limited companies.
B. 1 and 2 only are the features of public limited companies.
C. 1 and 3 only are the features of public limited companies
D. 2 and 3 only are the features of public limited companies

13. Which of the following best describes a characteristic of external

stakeholders? 1 Mark
A. They include customers and suppliers.
B. A contractual relationship usually exists with the organization.
C. An intimate connection to the organization.
D. They are impacted by the corporate and social action of the organization.

14. A stakeholder is defined as “any group or individual who can affect or be

affected by the achievement of an organization’s objectives”. Stakeholders
are often classified as being internal, connected or external. 2 Marks
A. Government, local community, non-executive Directors are example of this
classification.
B. Directors, Shareholders, suppliers are example of this classification.
C. Bankers, trade unions, auditors are example of this classification.
D. Employees, executives, company secretary are example of this classification.

15. Match the following to Mintzberg’s component: 1 Mark

Manager of a retail outlet supervising 40 staff.
A. Middle line
B. Operating core
C. Strategic apex
D. Support staff

16. Match the following to Mintzberg's component: 1 Mark

A salesman responsible for twenty corporate accounts.
A. Middle line
B. Operating core
C. Strategic apex
D. Support staff

17. Match the following to Mintzberg's component: 1 Mark

The owner of a start-up internet company employing two staff.
A. Middle line
B. Operating core
C. Strategic apex
D. Support staff

18. Match the following to Mintzberg's component: 1 Mark

The HR department which provides support to business managers.
A. Operating core
B. Strategic apex
C. Support staff
D. Technostructure

19. Match the following to Mintzberg's component: 1 Mark

The IT department seeking to standardize internal systems.
A. Operating core
B. Strategic apex
C. Support staff
D. Technostructure
 20. A tall organisation has a ………….. span of control and a …………. scalar
chain. Which of the following correctly completes the sentence above? 1
Mark
A. Narrow
B. Wide
C. Short
D. Long

21. 2 Marks
1) Stress the achievement of narrowly defined interim objectives
2) Key performance indicators are established
3) New product development and market segmentation play vital roles
4) Supervisory plans for executing periodic activities are established

A. 1 and 2 are attributes related to Anthony 3-tier hierarchy tactical level.

B. 1 and 3 are attributes related to Anthony 3-tier hierarchy tactical level.
C. 2 and 4 are attributes related to Anthony 3-tier hierarchy tactical level.
D. 3 and 4 are attributes related to Anthony 3-tier hierarchy tactical level.

22. A private sector organization is owned or run by: 1 Mark

A. Central government
B. Local government
C. Government agencies
D. None of the above

23. Business owned by their workers or customers who shares the profits are
called: 1 Mark
A. Limited Companies
B. Private Ltd Companies
C. Cooperatives
D. Partnerships

24.BZ Ness Ltd is an organisation with a strongly traditional outlook. It is

structured and managed according to classical principles: specialisation, the
scalar chain of command, unity of command and direction. Personnel tend to
focus on their own distinct tasks, which are strictly defined and
directed.Communication is vertical, rather than lateral. Discipline is much prized
and enshrined in the rule book
of the company.
From the scenario, what sort of culture does BZ Ness Ltd have, using Harrison's
classifications? 2marks
A. Role Culture
B. Task Culture
C. Existential Culture
D. Power culture

25. Culture is the collective programming of the mind which distinguishes the
members of one
........................................ from another.
Which word or phrase most accurately completes the definition?
A Nation
B Category of people
C Social class 1 mark

26.Which of the following is not one of the terms used by Hofstede to describe a
key dimension of culture?
A Power-distance
B Acquisitive/giving
C Individualism/collectivism
D Uncertainty avoidance 2 marks.

27. Research has indicated that workers in country A display characteristics such
as toughness and the desire for material wealth and possessions, while workers
in country B value personal relationships, belonging and the quality of life.
According to Hofstede's theory, these distinctions relate to which of the following
cultural dimensions?
A Masculinity – femininity
B Power – distance
C Individualism – collectivism
D Uncertainty avoidance 2 marks

28. Which is the 'deepest' set of underlying factors which determine culture, and
the hardest to manage?
A Values
B Rituals
C Assumptions

29 GYY is a large company that provides banking services, such as savings

accounts and loans, to customers in several countries across Europe through
their chain of highstreet banks.
The company has a manager for each branch. These managers report to a
regional
manager, who looks after a large number of branches. All regional managers
report
directly to the Board of Directors.
GYY has a significant internal audit department which is required to ensure
compliance to the large number of rules and regulations that the bank has to
follow.
The company is currently analysing its structure using Mintzberg’s structural
configurations model.
GYY’s Human Resources Director (HRD) has identified a number of groups of
staff, as
follows:
A Bank tellers (staff who deal with customers in GYY’s high-street banks)
B Board of Directors
C Internal auditors
D Regional managers
Required:
Classify each of the above groups of staff within Mintzberg’s structural
configurations model by writing down ONE letter from A-D.
(i) Technostructure
(ii) Middle line
(iii) Operating core
(iv) Strategic apex (0.5 marks each = 2 marks total)
(b) GYY is considering how to structure its organisation to achieve the maximum
efficiency possible. The Board of Directors has identified four possible structural
configurations as identified by Mintzberg’s model.
A Simple structure
B Professional bureaucracy
C Divisionalised structure
D Machine bureaucracy
The following sentences contain gaps which specify a particular type of
structure.
GYY could formalise all roles within the organisation, increasing bureaucracy to
ensure that all workers act in a standardised way. Some employees, who are
members of a banking union, have complained that such a shift to a _1_ would
lead
to significant dissatisfaction amongst GYY’s workers.
Required:
(i) Select the type of structure that appropriately fills gap 1 above; i.e. select
A, B, C or D.

GYY’s Board currently makes all strategic decisions for the organisation, with
very
little control being devolved down to more junior managers. They are concerned
that
this _2_ will hinder the company’s future ability to grow.
Required:
(ii) Select the type of structure that appropriately fills gap 2 above; i.e. select A,
B, C or D. (1 mark each = 2 marks in total)
Total: 4 marks