Contact
samperez42@yahoo.com
Sam Perez
Expanding my Horizon
www.linkedin.com/in/sam- Napa
Saint Helena
perez-0978a6142 (LinkedIn)
Summary
Top Skills
Customer Service Experienced Host with a demonstrated history of working in the
Creativity Skills hospitality industry. Focusing on equity in education. Attending
Teaching California State University of Long Beach.
Languages
Spanish (Native or Bilingual) Experience
English (Native or Bilingual)
Self-employed
Private Tutor
August 2020 - Present (3 months)
St Helena, California, United States
Assisting a pod of students ranging from First to Third Grade with online
education.
Archer Hotel
Communication Host
October 2017 - June 2020 (2 years 9 months)
napa
Trained and mentored new PBX operations employees. Ensured exceptional
customer service with a friendly, professional demeanor. Reduced overhead
by taking on more responsibility with creative and administrative projects.
Answered and managed incoming and outgoing calls while recording accurate
messages. Answered inquiries and addressed, resolved or escalated issues to
management personnel to ensure client satisfaction.Corresponded with clients
through email, or telephone.
Lucky Brand
5 months
Temp key holder/Supervisor/Manager
June 2017 - August 2017 (3 months)
Napa, California
Completed all point of sale opening and closing procedures, including counting
the contents of the cash register. Monitored security and handled incidents
in a calm and professional manner. Handled all customer relations issues
in a gracious manner and in accordance with company policies. Delivered a
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high level of service to clients to both maintain and extend the relationships
for future business opportunities. Prep store opening and closing with store
procedures.
Sales Associate
April 2017 - June 2017 (3 months)
Napa, California
As a sales associate, my responsibilities were to greet each customer. Neatly
restock, unbox, and replenish merchandise on the sales floor. Recommended
merchandise to customers based on their needs and preferences. As well
being proficient with add-ons. Keep my ATV and ATS high as possible.
Meadowood Napa Valley
Pool Greeter
April 2015 - August 2015 (5 months)
Saint Helena, California
My responsibilities were to have guests check in and out. Memorize every
guest for the back of the house, by their name, or membership number. Neatly
present the pool area. Offer excellent guest service to hotel guests as well as
members. Present myself with a warm greeting, offer my assistance.
Education
California State University, Long Beach
Bachelor of Education - BEd, Elementary Education and
Teaching · (2020 - 2022)
Napa Valley College
Associate of Science - AS, Elementary Education and
Teaching · (2016 - 2020)
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