Project Information
Given the necessary tools, equipment and information, the candidate is expected to
perform the following Three practical projects.
The assessor should ask oral questions on which s/he is not satisfied by the
candidate’s performance
Assessment Venue: Well Equipped Assessment Centre or real work place
Total Time Allotted for all Projects: 6:00hrs
Project I: Build Internet Infrastructure and Migrate to new Technology.
Total time for the project: 3:40hrs
Competences Covered:-
1. EIS HNS4 03 0811Build Internet Infrastructure
2. EIS HNS4 04 0811Migrate to New Technology
Instruction: - Under this project the candidate is expected to perform the following
three tasks based on the information provided:-
Task 1: Set up Client-Server network and configure internet
Time Allotted: - 1:30hrs
Instruction: - Under this task the candidate is to have three computers and the
necessary software so expected perform the following activities based
on the information provided:-
Set up Client-Server network (Hint: Start from clear installation of each PC,
Use domain name ict.gov and configure internet connection to all Pcs).
Task 2: Manage Users and Group
Time Allotted: - 0:50hrs
Instruction: - Under this task the candidate is expected to perform the following
activities tasks based on the information provided:-
Create three organizational units(OU) named by Developer , Support and
Analyst
Create three groups named by Principal, Senior and Junior.
Create four users named Seifu, Tina, Ahmed and Feven.
Add Seifu and Tina to the group Principal.
Add Ahmed and Seifuto the group Senior.
Add Feven to the group Junior.
Add the group Principal to Developer OU.
Add the group Junior to Support OU.
Add the group Senior to Analyst OU.
Task 3: Install and Upgrade Software
Time Allotted: - 1:20hrs
Instruction: - Under this task the candidate is expected to perform the following
activities tasks based on the information provided:-
Install Microsoft office word 2007 and Microsoft office Visio 2007 on client 1 pc
Upgrade Client 2 to windows 8.1.
Write the new features you analyse in windows 8.1 comparing with windows 7
and save using notepad on Client 2.
Project II: Design company network and Internet Infrastructure
Total time for this project: 1:20hrs
Competences Covered:-
1. EIS HNS4 01 0811Plan and Organize Work
2. EIS HNS4 02 0811Assist with Policy Development for Client Support
3. EIS HNS4 03 0811Build Internet Infrastructure
In this project the candidate is required to design Company Network and Internet
Infrastructure for XYZ Plc.
The company is expandable and dedicated for Importing and Distribution of drugs and
medical equipment’s for resellers using Company’s Application Software, it has 5
departments: Sales, Maintenance, HRM, Public Relation and Marketing.
The Company has two buildings, G+2 and G+3 in a compound with a distance of 30m
between them. Each building has 25 users in each floor including the ground.
The Company wants to implement centralized network infrastructure that include:
1. Resource Sharing between different departments
2. 10 MB internet connection for the whole employees
3. Company Mailing System
4. System Security
Instruction: - Under this project the candidate is expected to perform the following
two tasks based on the information provided:-
Task1. Identify the basic resources required to implement this project
Time Allotted: - 0:25 hrs
Instruction: - Under this task the candidate is expected to perform the following
activities tasks based on the information provided:-
Identify Hardware needed to built the infrastructure
Identify Software needed to built the infrastructure
Identify Type of internet connectivity needed to built the infrastructure
Task2. Design the infrastructure of network using Microsoft office Visio 2007
Time allotted: 0:55 min
Instruction: -Under this task, the candidate should prepare logical design for the
infrastructure using Microsoft Visio 2007 that considers:
Appropriate network devices
Suitable type of cable to be used.
Internet connectivity
Acceptable Answer:-Note:- This or more related list of hardware and software is
acceptable.The assessor should observe the following
Task-1
No Name of items (hardware) Spec Quantity Remark
1 Severs 16GB RAM, 500GB 6
HDD for File/Print,
Domain Controller
and DHCP servers
32GB RAM, 2TB
HDD for Application
and Mail.
2 Computers Processor: Intel(R) 175
Core(TM) i3-3220
CPU @ 3.30GHz
RAM: 4GB
HDD: 500GB
3 Switch Access Switch 7 48 port
4 Cable CAT 6e 10 role
5 Outlet and faceplate 329
6 Patch panel 7 48 port
7 Router /Core Switch 2
8 UPS 3000 watt 2
9 Rack 12U 2
6U 1
4U 1
10 Network Printer 7 1 printer/floor
11 RJ 45 3000
12 Patch Cord 3meter 3meter/PC
13 Trunk 1500
No Application and OS name Remark
1 Microsoft server 2012 Licensed
2 Microsoft exchange server “”
2010
For centralizing massaging
system
3 TMG server for firewall “”
system
4 KASPERSKY server based “”
antivirus for the server virus
protection
5 Windows 7 ultimate “”
6 Microsoft office 2010 “”
Type of internet connection
10 Mbs Broadband internet connection
Task-2 Note:- One of the two designs or a more advanced design is acceptable.
Project III. Prepare Service Level Agreement
Total time for this project: 1:00hrs
Competences Covered:-
1. EIS HNS4 05 0811Determine Maintenance Strategy
2. EIS HNS4 06 0811Establish Quality Standards
XY Company needs annual maintenance service for all PCs. The company posts the
announcement for interested bidders.
Instruction: - Under this project the candidate is expected to perform the following
two tasks based on the information provided:-
Task1. PrepareSLA of XY Company using Microsoft Word.
Time Allotted: - 0:35 hrs
Instruction: - Under this task the candidate assume his/her as an ICT Solution
provider PLC who wins the bid expected to prepare SLA of XY Company using
Microsoft Word. (Hint: - Usethe following points to prepare the SLA
Objective of the Service
Service provider’s responsibilities:
Customer responsibilities:
Service Measurement
Modification and review of the agreement:
Task2.Prepare a format that monitorsthe quality of maintained computer and
network.
Time Allotted: - 0:25 hrs
Instruction: - Under this task the candidate Assume as a technician of XY Company
and invited to monitor the quality of maintained computer and network so
he/she is expected to prepare a format that helps to monitor using
Microsoft Word
Acceptable Answer:-
The assessor should observe the following
Task 1
Note:- Any SLA related to the following SLA is acceptable.
Service Level Agreement
Service Provider: IT solution plc
Customer: XY Company
Objective of the Service: Maintenance service
XY Company asked for Maintenance service from our plc through its application on November
12, 2014.
Responsibilities
Service provider’s responsibilities:
Understand the request accepted and identify requirements
Inform the customer about financial requirements and agree on them.
Provide maintenance service based on the requirements
Complete the work on time
Keep the confidential information of the customer
Provide technical support & t training
Customer responsibilities:
Submit clear request to service provider
Agree on financial requirements
Follow up the activities
Check the functionality of maintained equipments
Attend technical support and training
Service Measurement: Functionality of maintained equipments will be measured on the level
of meeting the requirements requested.
Modification and review of the agreement:
This agreement is valid until November 12,2015
This agreement can cease if the customer and service provider both want to cancel it.
Signature of service provider Signature of Customer
Date Date
Task 2
Note:- Any format related to the following table is acceptable.
NO Item Previous Status Current Status Remark
Observation Checklist
Candidate’s Name:
Assessor’s Name:
Occupational Standard: Hardware and Network Servicing – L_IV:
Unit of Competency: [EIS HNS4 01 0811EIS HNS4 02 0811EIS HNS4 03 0811
EIS HNS4 04 0811EIS HNS4 05 0811EIS HNS4 06 0811]
Date of Assessment:
Time of Assessment:
Instructions for the Assessor
Observe the candidate.
Describe the assessment activity and the date on which it was undertaken
Place a tick in the box to show that the candidate completed each aspects of the activity to the
standard expected in the enterprise.
Complete the feedback sections of the form.
OBSERVATION
During the demonstration of skills, did the candidate: Yes No
Project I: Build Internet Infrastructure and Migrate to new Technology.
[EIS HNS4 03 0811EIS HNS4 04 0811]
Task1. Set up Client-Server network and configure internet
Install the operating system(Client and Server)
Configure domain(ict.gov)
Set up Client-Server network
Configure internet connection
Task2. Manage Users and Group
Create three organizational units(OU) named by Developer , Support and Analyst
Create three groups named by Principal, Senior and Junior.
Create four users named Seifu, Tina, Ahmed and Feven.
Add Seifu and Tina to the group Principal.
Add Ahmed and Seifuto the group Senior.
Add Feven to the group Junior.
Add the group Principal to Developer OU.
Add the group Junior to Support OU.
Add the group Senior to Analyst OU.
Task3. Install and Upgrade Software
Install Microsoft office word 2007 on client 1
Install Microsoft office Visio 2007 on client 1
Upgrade Client 2 to windows 8.1.
Write the new features you analyse in windows 8.1 comparing with windows
7 and save using notepad on Client 2.
Project II: Design company network and Internet Infrastructure
[EIS HNS4 01 0811, EIS HNS4 02 0811, EIS HNS4 03 0811]
Task1. Identify the basic resources required to implement this project
Identify and list the Hardware needed to built the infrastructure
Identify and list the Software needed to built the infrastructure
Identify and list the Type of internet connectivity needed to built the
infrastructure
Task2.Design the infrastructure of network using Microsoft office Visio 2007
Prepare logical design as the following
Or
Project III. Prepare Service Level Agreement [EIS HNS4 05 0811, EIS HNS4 06 0811]
Task1. Prepare SLA of XY Company using Microsoft Word.
Prepare SLA considering the given hint.
Task2.Prepare a format that monitors the quality of maintained
computer and network.
Prepare a format that helps to monitor quality of maintained computer and
networkusing Microsoft Word.
The candidate’s overall performance in the practical project was:
SATISFACTORY NOT SATISFACTORY
________________________________
Name and Signature of Assessor
Materials and supplies per candidate
No Item description Quantity unit Specification
1 Windows Server 2008 R2 1 DVD 32/64 bit
2 Windows 8.1 1 DVD
3 Windows 7 1 DVD 32/64 bit
4 MS Office 2007 1 CD
5 MS Visio 2007 1 CD
6 Driver Software 1 DVD
7 Broadband Internet connection Good performance
Tools, Instruments & Equipment
No Item description Quantity unit Specification
1 Client Computer 2 Pcs 1GHz Processor
1GBB RAM
80 GB HDD
2 Server Computer 1 Pcs 2GHz Processor
2GB RAM
80 GB HDD
