SESSION PLAN
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PROVIDE HOUSEKEEPING SERVICES TO GUESTS
Module Title : PROVIDING HOUSEKEEPING SERVICES TO GUESTS
Learning Outcomes:
LO1 : Receive housekeeping requests
LO2 : Provide/ Service housekeeping requests
LO3 : Provide advice to guest
LO4 : Liaise with other departments
A. INTRODUCTION: This unit of competency deals with the skills and knowledge required to provide a range of
general housekeeping services to guests.
B. LEARNING ACTIVITIES:
LO 1: Receive housekeeping requests – 15.5 Hours
Learning
Methods Presentation And/Practice Feedback Resources Time
Content
Accepting Individual Study Read Information Answer Self- Compare Information
housekeeping Sheet 1.1-1 on Check 1.1-1 answers to Sheet 1.1-1 1 hour
request from Accepting Answer Key
guests housekeeping 1.1-1
request from guest.
Lecture/Discussion Listen to trainer’s Answer Listen to the White board
PowerPoint lecture on Trainer’s oral trainer’s Marker
using
Accepting questioning feedback on Eraser
Presentation
housekeeping oral LCD projector
2 hours
request from guest. questioning Laptop
Participate actively
in the class
discussion
/ Watch attentively Performance Refer to Ballpen
Demonstration
as the Trainer Task Sheet Performance Guest request
Role Play
demonstrate on 1.1-1 Criteria list
how to accept Checklist Telephone
13.5
housekeeping 1.1-1 to Suit for butler
request from guest. evaluate hours
your
performance
LO 2: Provide/ Service housekeeping requests- 15.5 Hours
Learning
Methods Presentation And/Practice Feedback Resources Time
Content
Liaise with other Individual Read Information Answer Self- Compare Information
staff to obtain Study Sheet 1.2-1 on Check 1.2-1 answers to Sheet 1.2-1 1 hour
and or deliver Liaise with other Answer Key
identified service staff to obtain and 1.2-1
or items or deliver identified
service or items.
Listen to trainer’s Answer Listen to the White board
Lecture/
lecture on Liaise Trainer’s oral trainer’s Marker
Discussion
with other staff to questioning feedback on Eraser 2 hours
using
obtain and or oral LCD
PowerPoint
deliver identified questioning projector
Presentation
service or items. Laptop
Participate actively
in the class
discussion
Demonstration Watch attentively Performance Refer to Requested
as the Trainer Task Sheet 1.2- Performance items
/ Role Play
demonstrate on 1 Criteria Butler Attire 13.5
Liaise with other Checklist 1.2- Ballpen
hours
staff to obtain and 1 to evaluate
or deliver identified your
service or items. performance
LO 3: Provide advice to guest- 15.5 Hours
Learning
Methods Presentation And/Practice Feedback Resources Time
Content
Giving advice to Individual Read Information Answer Self- Compare Information
guests on Study Sheet 1.3-1 on Check 1.3-1 answers to Sheet 1.3-1 1 hour
services and Giving advice to Answer Key
items available guests on services 1.3-1
through the and items available
housekeeping through the
department housekeeping
department.
Listen to trainer’s Answer Listen to the White board
Lecture/
lecture on Giving Trainer’s oral trainer’s Marker
Discussion
advice to guests on questioning feedback on Eraser
using
services and items oral LCD
PowerPoint 2 hours
available through questioning projector
Presentation
the housekeeping Laptop
department.
Participate actively
in the class
discussion
Demonstration Watch attentively Performance Refer to Requested
as the Trainer Task Sheet 1.3- Performance items
/ Role Play
demonstrate on 1 Criteria Attire 13.5
Giving advice to Checklist 1.3- Telephone
hours
guests on services 1 to evaluate
and items available your
through the performance
housekeeping
department.
LO 4: Liaise with other departments - 15.5 Hours
Learning
Methods Presentation And/Practice Feedback Resources Time
Content
Reporting Individual Read Information Answer Self- Compare Information
malfunction as Study Sheet 1.4-1 on Check 1.4-1 answers to Sheet 1.4-1
required 1 hour
Reporting Answer Key
malfunction as 1.4-1
required.
Lecture/ Listen to trainer’s Answer Listen to the White board
Discussion lecture on Trainer’s oral trainer’s Marker
using Reporting questioning feedback on Eraser 2 hours
PowerPoint malfunction as oral LCD
Presentation required. questioning projector
Participate actively Laptop
in the class
discussion
Demonstration Watch attentively Performance Refer to Job Telephone
/ Role Play as the Trainer Task Sheet 1.4- sheet Criteria Attire
demonstrate on 1 Checklist 1.4- Equipment 13.5
how to report Job sheet 1.4-1 1 to evaluate hours
malfunction as your
required. performance
C. ASSESSMENT PLAN
● Written Test
● Interview / Questioning
● Demonstration
● Observation
C. TEACHER’S SELF-REFLECTION OF THE SESSION:
I learned in this session that having the plan for the whole lecture to practical is a big help not only to me but also
to the students. It helps them to know how to accept requests from the guests and how they approached the guest.
This session taught me how should I teach my students by following the schedule and time management.
