SEQUENCES OF SERVICE
AT RESTAURANT
NO STEPS ENGLISH EXPRESSION ACTION
1 Greeting and welcoming the guests Good afternoon Ladies and Gentlemen…. Do it with Genuine smile!
Welcome to our Restaurant!
How many of you Sir/Madam
Did you have any reservation before sir/madam?
2 Escorting the Guests to the tables This way please Ladies and Gentlemen Use your right hand to direct the guests
the way to their table
3 Sitting the Guests Ladies and Gentlemen, Is this table all right for you? Pull the chairs, then push them back
Have a seat, Please ! when the guests have been ready to be
seated.
4 Unfolding Guest’s Napkins Excuse me, please ! Do it from the left side of the guests with
genuine smile!
5 Pouring the ice water Excuse me, please ! Do it from the right side of the guests
with genuine smile!
6 Serving bread and butter Excuse me, please ! Serve the bread and butter on their side
plate, from the left side of the guest.
7 Presenting the Bar list and Menu Here is your Bar list, Sir! Do it from the right side of the guests
Here is your Menu, Sir! with genuine smile!
8 Introducing your identities and explaining the Excuse me please, Ladies and Gentlemen… Do it gently and speech clearly with
menu First of all, I would like to introduce my self… smooth intonation and genuine smile!
My name is GEDE YADNYA. It is great pleasure for
me to be your waiter on this afternoon.
Ladies and Gentlemen! this afternoon, our menu
are :
For Appetizer we have :
ASINAN BUAH
For the Soup we have :
SOUP BOLA – BOLA DAGING
For the Main Course we have :
NASI PUTIH
KARE AYAM
ORAK - ARIK
TAHU TELOR SAMBAL KECAP
And for the Dessert we have :
ES PELANGI
9 Asking the guest’s name and taking the Excuse me Sir, How would you like me to call you Do it gently and speech clearly with
guest’s order Sir? genuine smile!
Thank you Mr. Travolta.
May I take your orders, Mr. Travolta?
Mr. Travolta what would you like to drink, please?
Mr. Travolta what would you like to have for lunch,
please?
10 Repeating the guest’s orders Excuse me please, Mr. Travolta Do it gently and speech clearly with
I would like to repeat your order, please? genuine smile!
So…You would like to have a bottle of Large
Bintang beer to drink, Asinan buah for your
appetizer, a bowl of Soup bola -bola for your soup,
Nasi putih, with kare ayam,orak -arik and Tahu telor
sambal kecap for your main course and for your
dessert is Es pelangi.
Am I right, Mr. Travolta?
11 Adjusting the cutleries ( if needed ) Excuse me please, Mr. Travolta! Do it gently with smile!
12 Serving the guest’s beverages Excuse me, please! Here is your beer, Mr. Travolta Do it from right side of the guest with
Please enjoy! genuine smile!
It is my pleasure
13 Serving the appetizer Excuse me, please! Here is your Asinan buah, Mr. Do it from right side of the guest with
Travolta genuine smile!
Please enjoy!
It is my pleasure
14 Clearing up the guest’s dirty plate Have you finished Mr. Travolta Do it from right side of the guest with
genuine smile!
15 Serving the soups Excuse me, please! Here is your Soup bola -bola, Do it from right side of the guest with
Mr. Travolta genuine smile!
Please enjoy!
It is my pleasure
16 Clearing up the guest’s dirty bowls May I have you dirty bowl, Mr. travolta? Do it from right side of the guest with
genuine smile!
17 Serving the Main courses Excuse me, please! Here is your Main course, Mr. Do it from right side of the guest with
Travolta genuine smile!
Please enjoy!
It is my pleasure
18 Clearing up the guest’s dirty plate May I have your plate Mr. Travolta? Do it from right side of the guest with
genuine smile!
19 Crumbing down Excuse me please, Mr. Travolta! Do it from right side and left side of the
guest with genuine smile!
20 Adjusting the covers Excuse me please, Mr. Travolta! Do it from right side of the guest with
genuine smile!
21 Serving dessert Excuse me, please! Here is your es pelangi, Mr. Do it from right side of the guest with
Travolta genuine smile!
Please enjoy!
It is my pleasure
22 Clearing up the guest’s dirty plate Have you finished Mr. Travolta? Do it from right side of the guest with
genuine smile!
23 Billing Excuse Mr. Travolta, Here is your bill, please? Do it from right side of the guest with
Thank you very much and I appreciate it. genuine smile and the bill must be turn
down!
24 Saying “Magic words” and Inviting the guests Ladies and Gentlemen thank you very much for
your coming and having lunch with us this Do it with genuine smile!
afternoon. It is very great pleasure for me to be
given an opportunity to be your waiter.
I hope you enjoy your lunch as much as I enjoy
serving you, then please invite your friends or
families to come to our restaurant next time.
Have a wonderful day and see you….
Bye…bye…
BE A PROFESSIONAL WITH YOUR JOB!
