Mock Call Booking Services
Uploaded by
STEPHEN SWINBORNMock Call Booking Services
Uploaded by
STEPHEN SWINBORNCustomer Service Role-Play Scenarios
Scenario:
Travel Agent: Good morning, this is Karrah and welcome to Sterrah
Travel and Tours Agency. How can I help you?
Customer: Yes, Hello Ms. Karrah! I and my partner are planning to book for a
Kalanggaman Island trip in advance to secure a slot. Can you give
me an idea of how much it might cost?
Travel Agent: That’s great! As Sterrah Travel and Tours offers a Day tour and
Overnight packages that is Budget friendly and Money worthy.
Customer: Can you tell me the Details Please…
Travel Agent: Yes ma’am, can you give me first an idea of when you want to
travel and how long you want to stay?
Customer: hmmmm, were planning about going this coming 1st day of July for
an overnight trip.
Travel Agent: Okay, and for how many people?
Customer: Just for two.
Travel Agent: for an overnight trip our packages typically range from ₱2, 100.00
- ₱2, 900.00 per head depending on the level of accommodations
and activities you choose.
Customer: That sounds great. What does that price include?
Travel Agent: Our packages typically include the:
Round-trip Van Transpo (from Tacloban)
Round-trip Boat
Water
Lunch&Dinner
Environmental fee
Entrance fee
Cottage (if available)
Table and Chairs
Tent (good for 4 persons) and
Tour Coordinator
Customer: Ok very nice, that was I’m looking for. How do I get started?
Travel Agent: Ma’am for booking this package, you have to pay the
amount of ₱5, 800.00 for two.
Customer: Sure, no problem. How can I make the payment?
Travel Agent: You can pay it by cash.
Customer: but for that, is it possible that I can pay online or via Instapay like
Gcash or Paymaya?
Travel Agent: Oh yes ma’am, you can.
Customer: Good to hear, just send me your account details here
@ stephenswinborn@yahooo.com and I will send my payment
now.
Travel Agent: noted ma’am.
A few moments later…….
Customer: Done sending Ms. Karrah, you can check it now.
Travel Agent: yes ma’am, I just receive the confirmation text of your
payment.
Customer: Good, all sets now, thank you Ms. Karrah for your good service.
Have a Good day.
Travel Agent: Thank you also ma’am and Thank you for choosing Sterrah
Travel and Tours. Have a Good day too!