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Dylan D’Arco

Final Reflection

English 2210 Professional and Technical Communication has been an amazing course to

learn how to better communicate in a professional setting which is important to know for real life

settings whether it be within an education format, career, or everyday document there have been

various things that have been learned throughout this semester in this course. These skills consist

of creating a resume, forming an instructional video, writing a formal company/response letter,

and also design a business proposal have all been amazing skills learned that will equip us

students for future writing and communication opportunities that will arise. Let’s observe the

different SLO’S throughout the semester and what we learned through each one.

(SLO): Organizational Design: This SLO demonstrated and taught me that when

creating instructional information, it is important to research for the project being distributed.

This helped me in my instructional video because it gave me valid points to utilize in the project

and also format my project in a way that is technically valid in a professional setting.

(SLO): Written Communication: When reflecting on this SLO, it was my responsibility

to create a dialog that was formatted in a professional tone with little to no errors, and giving

thought to how the audience of the project would react. This is a helpful reminder to be mindful

of the little details in a project.

(SLO): Visual Communication: This SLO was an important factor to understand and

put into practice because the visual design factors present various diagrams that provide a
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friendly and different outlet other than words which is a good factors for various professional

documents like the ones we did in this class.

(SLO): Project Planning: This is a very important aspect in a career setting or even in

school because when creating projects, it’s key to plan and prepare for various aspects of that

specific project. This is helpful to understand when being in a career field.

(SLO): Project Analysis: When reflecting on this SLO it has been interesting to analyze

what is needed for a project and how to compose technical documents for different situations and

audiences. Whatever the context might be it is important to follow through with a wise follow-up

with the project.

(SLO): Content Development: When creating content for various projects like the ones

in this class, developing the content within each one of them is an important factor that takes

time and work when providing a specific technical genre.

(SLO): Reviewing and Editing: Reflecting back on this SLO, it’s important to note that

sometimes some stylistic choices or mediums don’t work and you might need to revise some

technical errors to create a solid professionally sounded document like the ones we did in class.

(SLO): Content Management: Throughout this class we also utilized very different

mediums and platforms to create the best projects and when doing this it has helped create

properly formatted documents which is a solid understanding of information to know.

(SLO): Production and Delivery: Presenting in this class took some trial and error

where there are strengths and weaknesses when it came down to this SLO where the media labs

helped with overcoming the presentations utilized in class and for the future. This English class

helped a lot in all of these areas which was so amazing about English 2210.
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I wanted to simplify the design of my project and make it an easy instructional video to follow.

When it comes down to the research of my project, everything that was discussed is Biblical. The

research behind the information has lined up with complete accuracy in which the instructions

given can be trusted which is important for technical and professional documents. “When you

die, will you go to heaven?” is a very strong personal question that has much importance, but

when it comes down to the research behind this, one can have full assurance with the evidence

and research about Jesus that has been analyzed. The 1. 2. 3. A. B. C. method helps the audience

make a decision in the simplest way possible and understand it in an easy way.

Composing a clear message was important to create for the audience because a message as

serious as this requires details and responsibility to get the point across. Paying attention to make

sure everything that was said was truthful is of much importance because I want people to be on

the right path and be informed to make the best decision that anyone could make.
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The kind of plan or pre-writing that I did for this project was mostly creating the letter and then

formatting with the proper professionalism and look of an actual complaint letter from a

company. This looked like properly giving the correct resolution and answers for the customer

while also professionally formatting the letter. This was a good part of the planning process

because having the proper format while professionally providing a resolution was important. I

didn’t do a ton of research for this project because I took the standpoint of a CEO or customer

service representative to provide a solution. This was a very important technical document when

it comes down to understanding company letters in which this was a good project to compose.

The people within this course, my professor, and my imaginary customer are all a part of my

audience because the company response letter provides proper understanding of how it should be

written. The audience was identified by greeting the customer in my response letter, but also the

people who view this company letter are viewing the letter. To form a better understanding of the

audience it was important to create a professionally formed letter. Viewing some formats on the

internet was what contributed to the format of my letter and also seeing how they added

professionalism to their company letter. The final project was important in a real life context

because in the event that i actually need to make a company letter this is important to know.

The kind of genre-specific conventions utilized in my final projects was directed to a

professional tone. This impacted my writing choices and strategies because in the context of a

real life complaint, it’s important to know these strategies and conventions. When providing

information to resolve the complaint developing the content was wise to put the words in a
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professional setting. Furthermore, developing the content with wise strategies created a solid

document that ultimately resolv

When it comes down to reviewing and editing for this project, I approached this project for my

rough draft to put the main points of my proposal and then later come back to the project and

revise the main points and express them in greater detail when it comes down to the final draft. It

will be a little different reviewing and editing my written proposal compared to the presentation

of my proposal because for the written proposal I can go back in and edit certain words and or

sentences that need changing. Though, for the communicative presentation, I may need to restart

the video until I can effectively speak about the proposal and have a good flow for the

presentation. When it comes down to the style of my proposal, I wanted to make a simple and

easy to read proposal, but also looked professional so that people would be persuaded to take

action for my proposal. This simple yet professional style required formatting techniques that

would meet the needs of the audience be able to easily understand the content that is being

proposed to them.

In order to translate my written proposal into my presentation I will need to provide multimodal

information such as pictures in order to create a well informed and intriguing proposal

presentation. The differences that I noticed for delivering information in my proposal compared

to how I will present it in the presentation will be that the written proposal is less personal and

interactive whereas the presentation lets the audience feel more connected to the information
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being given. Trying to avoid being too wordy will help, but obviously still providing the

information that is needed to get the proposals main message out to the audience. Utilizing

smooth transitions and wise tone decisions in my presentation is what will make all the

difference in the proposal being given to the audience. Lastly, it helps to divide the written

information in the proposal with titles and subtitles because they help engage the audience and

easily track what's being written. The presentation helps connect with the written proposal.

What I learned about creating a project using two modes of delivery is that they can help one or

the other be delivered to a greater extent for the audience. When turning my written proposal into

a visual presentation I have to keep in mind that I need to provide images and speech that will

help the audience know what is being discussed and understand the content of the proposal. I

will learn to be able to utilize different mediums that can work together for the greater good and

for professional purposes as well. I think finding easier platforms to create verbal presentations

with clear visuals and not blurry videos would be something that could help this project, but

overall, I like the usage of Word to be able to create written proposals in a simple yet intriguing

and attention-grabbing way. I think what I love the most about my proposal and project as a

whole is the content of the written proposal and what is being given to the audience. I do also

enjoy that the format helps with giving this information in an easy way and provides the

audience with a message of h