+91-9592661166

Mohit Arora amohit090@gmail.com

TOTAL WORK EXPERIENCE 55 Months

Program Manager- Apollo Health co Ltd(Apollo247) (October’22-Present)-14Months
 Derive business insights from data with a focus on driving business level metrics
 Process Improvement-Develop internal operational frameworks to improve process efficiencies
 Providing analysis, status reports, dashboards tracking risks/issues/dependencies, and metrics to
department heads
Roles and
Responsibilities  Patient Experience- Driving patient experience by analyzing the required data and aligning the cross
functional teams to provide excellent doctor consultation experience
 Strategic initiatives -Working with Leadership team to drive Strategic initiatives and Adhoc projects
 Stakeholder Collaboration: Collaborate with internal teams, including product, tech, sales, marketing, and
customer support, to align program objectives with company goals

Associate Consultant-Capgemini (Financial services unit-Global cards and Payments) (April’22-October’22)-6Months

 Conducting data-driven root cause analysis prior to implementing any product changes. Coordinate
between Clients and development team for better understanding of deliverables and align them on a
common solution
 Member of CG Payments Cops such as ISO 20022
Roles and
Responsibilities
 Understanding Client requirements and Prioritization of deliverables, Business Requirements
Document(BRD), Functional Specification Document (FSD) for smooth release of project

Collateral analyst-Better dotcom(Mortgage business) (May’21-April’22)-12Months

 Stakeholder management -Communicate with internal stakeholders and third parties (insurance
companies/agencies) based out of US on part of consumer for updating homeowners insurance documents
to make it suitable to comply with regulatory guidelines
Roles and  Customer Experience- Closely working with onshore team for providing effective solutions to reduce
Responsibilities actionable and non-actionable TAT for insurance process
 Project Management- Managing multiple projects relating to decreasing TAT - 1 hour Reduction of
Backlog - 23% and incorrect rejection of loan files - 36%
Awards & Achievements  Shout out for excellent performance in month of January’22
Operations Manager- OYO Rooms (May’19-March’21)-23Months
 Revenue maximization-Ensuring RevPAR at the property by solving for perfect SMART inputs through
owner alignment and internal coordination
 Stakeholder management-Responsible for Sales and driving key account relationship with existing
Roles and clients
Responsibilities  Budgeting and Forecasting supply addition-Allocating the resources to achieve maximize
supply addition and retention
 Superior Guest Experience- Directing daily operations of assigned hotels and ensuring adherence all
OYO Operational procedures & guidelines
 Project Implementation- Responsible for implementation of special projects in assigned market
territory for better guest experience
 Top performer of the quarter for west region(July to September ’20)
 Ranked among top 10 business managers PAN India consecutively for three weeks of March’20
Awards &  Awarded for Exceptional performance in month of December’20 for managing CIDs in super peak season
Achievements of new year
 Continuously ranked among top 3 Operations manager PAN India from August to September 2020

SUMMER INTERNSHIP 2 Months

Kantar IMRB (Apr’18-May’18)
 Study of Consumer taste and preferences for mild beer drinkers
 Responsible for collection and analysis of collected data then coming out with conclusions from the same
Market Research  Team leader for newly joined Research interns for data collection

LIVE PROJECT 3 Months

Tata Steel(Tata Agrico) (Oct’17-Dec’17)
 Studying the distribution network of Tata Agrico for general purpose hand tools and comparing it to its
competitors
Sales and Distribution  Increasing the sales by activating dealers in particular set of area
 Giving recommendations to boost sales by changing price, promotions and discounts
EDUCATION
MBA International Management Institute Kolkata 2019
B.Com Apeejay College of Fine arts 2016
Higher Secondary Certificate Montgomery Guru Nanak Public School 2013
Senior Secondary Certificate Christ King Convent School 2011
POSITIONS OF RESPONSIBILITY
Member of Alumni  Responsible for organizing National and Regional alumni meets
Committee-IMI K  Brought up the with the idea of starting an internal portal for better networking of current Alumni
Member of Core  Responsible for getting Sponsorships for the fest.
Committee for annual  Managing the Logistics and keeping a track record of inventory for the same
fest IMI-K
EXTRACURRICULAR ACTIVITIES
 Represented IMI-K in Kunming, China for Intercollegiate Volleyball Tournament
 Winner in Ad making competition organized by Marketing Club of IMI K
SKILLS AND CERTIFICATIONS
 SQL for data analysis and business intelligence
 Certified in training course on Advance Excel
 Certified in Agile with Altassian Jira
 Certified in Google Project Management
 Certified in Agile Software Development by University of Minnesota