0% found this document useful (0 votes)
22 views8 pages

ARMAAN

A survey of 20 Adidas customers found: - 45% were highly satisfied (8-10 rating) with product quality while 25% were lowly satisfied (0-2 rating). - Accessories were the most regularly purchased product (45%), followed by t-shirts (30%). - The top suggested customer service improvement was increasing product models (40%). - 35% said they would for sure recommend Adidas to others, while 30% were unsure.

Uploaded by

Pranav V
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
22 views8 pages

ARMAAN

A survey of 20 Adidas customers found: - 45% were highly satisfied (8-10 rating) with product quality while 25% were lowly satisfied (0-2 rating). - Accessories were the most regularly purchased product (45%), followed by t-shirts (30%). - The top suggested customer service improvement was increasing product models (40%). - 35% said they would for sure recommend Adidas to others, while 30% were unsure.

Uploaded by

Pranav V
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 8

1. on a scale of 1-10, how much you are satisfied with the quality of the product adidas?

option respondent percentage


0-2 5 25
3-5 3 15
5-7 3 15
8-10 9 45
total 20 100

Chart Title
50
45
40
35
30
25
20
15
10
5
0
0-2 03-May 05-Jul 08-Oct

respondent percentage Series3

INTERPRETATION:

 0-2 Options: 25% of the respondents prefer between 0 and 2 options.


 3-5 Options: 15% of the respondents prefer between 3 and 5 options.
 5-7 Options: Another 15% of the respondents prefer between 5 and 7 options.
 More than 8 Options: The majority, 45% of the respondents, prefer more than 8 options.

2. which specific adidas product categories do you regularly purchase?

Option Respondent percentage


Footwear 5 25
Accessories 9 45
t-shirts 6 30
Balls 0 0
total 20 100

Chart Title
50
45
40
35
30
25
20
15
10
5
0
Footwear Accessories t-shirts Balls

Respondent percentage Series3

Interpretation:
Footwear had 5 respondents, which accounts for 25% of the total.

• Accessories had the highest number of respondents with 9, making up 45% of the
total.

• T-shirts had 6 respondents, representing 30% of the total.

• Balls had 0 respondents, indicating 0% of the total.

3. How often do you engage with adidas online or offline marketing promotions?

Option respondent Percentage


Very regular 5 25
Regular 5 25
Less regular 5 25
Not engaged 5 25
total 20 100

respondent

Very regular Regular Less regular Not engaged


interpretation:

in this data:

• “Very regular,” “regular,” “Less regular,” and “Not engaged” each had 5 respondents.

• Each option accounts for 25% of the total respondents.

4. What improvements, if any, would you suggest for adidas customer service?

option respondent Percentage


Increase the models 8 40
Sign any new contract with 5 25
celebrities
Nah I’m good 2 10
Reduce the MRP 5 25
total 20 100

Interpretation:

 “Increase the models” had 8 respondents, accounting for 40% of the total.

• “Sign any new contract with celebrities” had 5 respondents, representing 25% of the
Chart Title

Reduce the MRP

Nah I’m good

Sign any new contract with celebrities

Increase the models

0 10 20 30 40 50 60

respondent Percentage Series3


total.

• “Nah, I’m good” had 5 respondents, making up 10% of the total.

• “Reduce the MRP” had 2 respondents, indicating 25% of the total.

5. are you aware of adidas sustainability initiatives and do they impact your purchasing decisions?
option respondent Percentage
Very much 6 30
Yes 5 25
No 4 20
Never mind 5 25
total 20 100

Interpretation:

 “Very much” had 6 respondents, representing 30% of the total.

• “Yes” had 5 respondents, making up 25% of the total.

Chart Title •
35
“No
30 ”
had
25 4

20

15

10

0
Very much Yes No Never mind

respondent Percentage Series3


respondents, accounting for 20% of the total.

• “Never mind” had 5 respondents, also comprising 25% of the total.

6. how likely are you to recommend adidas to your friends and family?

option respondent Percentage


For sure 7 35
I’ll think about it 3 15
Nope 4 20
Don’t know 6 30
Total 20 100
Interpretation:

 “For sure” had 7 respondents, comprising 35% of the total.

Chart Title •

100% “I’ll
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
For sure I’ll think about it Nope Don’t know

respondent Percentage Series3


think about it” had 3 respondents, representing 15% of the total.

• “Nope” had 4 respondents, accounting for 20% of the total.

• “Don’t know” had 6 respondents, making up 30% of the total.

7. in your opinion how well does adidas stay on trend with fashion and sports trends?

option respondents Percentage


Yes 2 10
No 7 35
I don’t know 5 25
Gonna be no. 1 6 30
Total 20 100
Chart Title

35
30
25
20
15
10
5
Series3
0
Yes Percentage
No
I don’t know respondents
Gonna be no. 1

respondents Percentage Series3

Interpretation:

 “Yes” had 2 respondents, accounting for 10% of the total.

• “No” had 7 respondents, comprising 35% of the total.

• “I don’t know” had 5 respondents, representing 25% of the total.

• “Gonna be no.1” had 6 respondents, making up 30% of the total.

8. What platforms or sources do you use most for staying updated on new adidas product releases?

option Respondents Percentage


Apps 6 30
Websites 3 15
Social media ads 3 Respondents 15
Not getting updated 8 40
Total 20 100

Apps Websites Social media ads Not getting updated


Interpretation:

 “Applications” had 6 respondents, comprising 30% of the total.

• “Website” had 3 respondents, accounting for 15% of the total.

• “Social media ads” also had 3 respondents, representing 15% of the total.

• “Not getting updated” had 8 respondents, making up 40% of the total.

9. how likely are you to purchase adidas products in the next six months?

option respondent Percentage


0-1 3 15
2-4 6 30
5-9 6 30
Above 10 5 25
Total 20 100

Interpretation:

 “Applications” had 6 respondents, comprising 30% of the total.

• “Website” had 3 respondents, accounting for 15% of the total.

Chart Title •
120
“So
100 cial

80

60

40

20

0
0-1 02-Apr 05-Sep Above 10 Total

media ads” also had 3 respondents, representing 15% of the total.

• “Not getting updated” had 8 respondents, making up 40% of the total.


10. what factors influence your decision to choose adidas over the athletic brands?

Option respondents Percentage


Creative models 4 20
Ad’s 3 15
Influenced by sportsmen 4 20
Nothing 9 45
total 20 100

Interpretation:

 “Creative models” had 4 respondents, comprising 20% of the total.

• “Advertisements” had 3 respondents, accounting for 15% of the total.

• “Influenced by sports idols” also had 4 respondents, representing 20% of the total.

• “Nothing” had 9 respondents, making up 45% of the total.

You might also like