Management

MCQ

Multiple Choice Questions :

1. Managers who are responsible for making organization-wide decisions and establishing the plans
and goals that affect the entire organization are _____________.
a. first-line managers b. top managers
c. production managers d. research managers

2. All levels of management between the supervisory level and the top level of the organization are
termed_________.
a. middle managers b. first-line managers
c. supervisors d. foremen

3. Effectiveness is synonymous with _____________.

a. cost minimization b. resource control
c. goal attainment d. efficiency
4. _____________ is the process of getting activities completed efficiently and effectively with and
through other people.
a. Leading b. Management c. Supervision d. Controlling
5. The five management functions of planning, organizing, commanding, coordinating, and
controlling was proposed by ______________.
a. Frederick W. Taylor b. Henry Ford
c. Chester Barnard d. Henri Fayol
6. The process of monitoring, comparing, and correcting is called _____________.
a. controlling b. coordinating c. leading d. organizing
7. The four contemporary functions of management are planning, organizing, leading, and
controlling.
a. True b. False
8. Directing and motivating are part of the controlling function
a. True b. False

9. According to Mintzberg’s management roles, the informational role involves receiving,

collecting, and disseminating information.
a. True b. False
10 The lowest level of management is ______________.
a. a non-managerial employee b. a department of research manager
c. a vice president d. a first-line manager
11. The management process functions consist of ______________.
a. planning, organizing, staffing, and directing
b. planning, organizing, leading, and directing
c. planning, organizing, leading, and staffing
d. planning, organizing, leading, and controlling
12. Efficiency is often referred to as “doing things right.”
a. True b. False
13. When managers meet organizational goals, they are efficient and effective.
a. True b. False
14. Which of the following is the step in the decision-making process that follows identifying a
problem and decision criteria?
a. allocating weights to the criteria b. analyzing the alternatives
c. selecting the best alternative d. implementing the alternative
15. ______________ is a situation in which a decision maker has neither certainty nor reasonable
probability estimates available.
a. Certainty b. Risk c. Uncertainty d. Maximax
16 The first step in the decision-making process is identifying a problem.
a. True b. False
17. Risk is a situation in which a decision maker has neither certainty nor reasonable probability
estimates.
a. True b.False
18. Which function of the management process requires a manager to establish goals and standards
and to develop rules and procedures?
a. planning b. Organizing c. staffing d. leading
19. a decision made using a rule is …………….
a. Programmed b. Non-programmed c. Monitored d. Intelligent
20. A situation in which a decision maker knows all of the possible outcomes of a decision and also
knows the probability associated with each outcome is referred to as
a. Uncertainty b. Certainty c. Risk d. Strategy
21. . Which of the following is not an example of an interpersonal role according to Mintzberg?
a. figurehead b. leader c. liaison d. spokesperson
22. The ability to work well with other people, both individually and in a group, use
________________.
a. technical skills b. behavioral skills c. planning skills d. human skills
23. Which of the following skills are more important at lower levels of management, as these
managers are dealing directly with employees doing the organization’s work?
a. human b. technical c. conceptual d. empirical
24. The maximin criteria is a(n) __________ criteria
a. Optimistic b. Pessimistic
c. can be any one of the above depending on the problem d. None of the above
25. Which of the following might be viewed as an "optimistic" decision criterion?
a. maximin b. maximax c. minimax d. none of the above
26. In decision making under risk, the criteria used depends on the problem at hand.
a. True b. False
27. Planning involves two important elements: ___________.
a. goals and decisions b. goals and plans
c. plans and decisions d. goals and actions
28. The 14 principles of management are associated with Fayol.
a. True b. False
29. Technical skills become less important as a manager moves into higher levels of management.
a. True b. False

30. Which of the following best describes “maximizing the minimum possible payoff”?
a. maximax b. maximin c. minimax d. minimin
31. ____________ planning dominates managers’ planning efforts at lower levels of the organization.
a. Strategic b. Tactical c. Operational d. Functiona
32…...... an integrated network of goals in which the accomplishment of goals at one level serves as the means for
achieving the goals, or ends, at the next level.
a. Traditional goal-setting b. Means-ends chain c. Management by objectives d. Contingency
33…... a process of setting mutually agreed upon goals and using those goals to evaluate employee performance
a. Traditional goal-setting b. Means-ends chain c. Management by objectives d. Contingency
34…..... an approach to setting goals in which top managers set goals that then flow down through the
organization and become subgoals for each organizational area
a. Traditional goal-setting b. Means-ends chain c. Management by objectives d. Contingency
35 The first step in the decision-making process is which of the following?
a. developing decision criteria
b. allocating weights to the criteria
c. analyzing alternatives
d. identifying a problem
36 Which of the following is the step in the decision-making process that follows identifying
a problem and decision criteria?
a. allocating weights to the criteria
b. analyzing the alternatives
c. selecting the best alternative
d. implementing the alternative
37 The most efficient way to handle structured problems is through ______________
decision making.
a. linear
b. unique
c. focused
d. programmed
38 Which of the following best describes “maximizing the minimum possible payoff”?
a. maximax
b. maximin
c. minimax
d. minimin
39 Which of the following phrases is most associated with scientific management?
a. management relations
b. one best way
c. supply and demand
d. quality control
40 ….. is a philosophy of management that is driven by continuous improvement and responsiveness to customer
needs and expectations.
a. Total Quality Management (TQM)
b. Organizational Behavior (OB)
c. General administrative
d. Scientific management
41 The first studies of management, often called….
a. Scientific management
b. Classical
c. Historical
d. Organizational Behavior (OB)
42 A management approach that recognizes organizations as different from each other, which means they face
different situations and require different ways of managing is
a. Scientific management
b. Classical
c. General administrative approach
d. The Contingency Approach
43 Which of the following is not principle of Fayol’s 14 Principles of Management ?
a. Remuneration
b. Division of work.
c. Discipline.
d. Concern for continual improvement
44 What are the two views of managerial impact on the success or failure of the organization?
a. omnipotent and symbolic
b. omnipotent and reflective
c. reflective and interactive
d. symbolic and interactive
45 In the __________ view of management managers are directly responsible for an organization’s success or
failure
a. omnipotent
b. reflective
c. interactive
d. symbolic
46 Organizational culture is similar to an individuals ….......
a. Skills
b. Personality
c. Motivation
d. ability
47 Strong cultures _____________.
a. Values limited to a few people
b. Culture sends contradictory messages about what’s important
c. Values widely shared
d. Employees have little identification with culture
48 The most significant ways that culture is transmitted to employees consist of __________.
a. rituals, tales of woe, symbols, and language
b. symbols, rituals, language, and systems
c. stories, rituals, symbols, and language
d. language, stories, rituals, and rewards
49 The shared values, principles, traditions, and ways of doing things that influence the way organizational
members act and that distinguish the organization from other organizations known as …....
a. Organizational Culture
b. Dimensions of Organizational Culture
c. organization’s environment
d. management
50 Which of the following are the two dimensions of environmental uncertainty?
a. degree of change and degree of complexity
b. degree of change and degree of volume
c. degree of complexity and degree of impact
d. degree of impact and degree of timing