Mohammed Faisal Abu El-Rob
Personal Full Name : Mohammed Faisal Mohammed Abu Elrob
Information Nationality : Jordanian
Bday:24/9/1980
Marital Status : Married
Email:
mohammedaboelrob@gmail.com
Phone number : (+962) 796269612
Amman- Jordan
Amman, HKJ
Education 1998-2001 Applied Science University
B.A Business Administration
Experience July 2019 till day
Sameh mall
Area Manager
January 2018 – June 2019
The Sultan Center (Safeway)
Store General Manager
Complete store operational requirements by scheduling and assigning employees;
following up on work results
Maintain store staff by recruiting, selecting, orienting and training employees
Maintain store staff job results by coaching, counselling and disciplining employees;
planning, monitoring and appraising job results
Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
Identify current and future customer requirements by establishing rapport with potential and
actual customers and other persons in a position to understand service requirements
Ensure availability of merchandise and services by approving contracts; maintaining
inventories
Formulate pricing policies by reviewing merchandising activities; determining
additional needed sales promotion; authorizing clearance sales; studying trends
Market merchandise by studying advertising, sales promotion and display plans;
analyzing operating and financial statements for profitability ratios
Secure merchandise by implementing security systems and measures
Protect employees and customers by providing a safe and clean store
environment
Maintain the stability and reputation of the store by complying with legal
requirements
Determine marketing strategy changes by reviewing operating and financial
statements and departmental sales records
Maintain professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies
Maintain operations by initiating, coordinating and enforcing program, operational and
personnel policies and procedures
Contribute to team effort by accomplishing related results as needed
Maintain inventory by implementing purchasing plans and staying in contact with
vendors and shippers
Develop a schedule of holiday activities and promotions throughout the year
strategically designed to bring in more revenue
Provide training to improve the knowledge base of the staff and utilize cross-training
methods to maintain productivity when employees are absent
Work with vendors and manufacturers to bring in effective marketing displays for the sales
floor and store windows
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about stock control
Analyze sales figures and forecast future sales
Analyze and interpret trends to facilitate planning
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Deal with staffing issues such as interviewing potential staff, conducting appraisals and
performance reviews, as well as providing or organizing training and development
Ensure standards for quality, customer service and health and safety are met
Respond to customer complaints and comments
Organize special promotions, displays and events
Update colleagues on business performance, new initiatives and other pertinent issues
Tour the sales floor regularly, talking to colleagues and customers to identify or
resolve urgent issues
Maintain awareness of market trends in the retail industry, understanding forthcoming
customer initiatives and monitoring what local competitors are doing
Initiate changes to improve the business, e.g. revising opening hours to ensure the store
can compete effectively in the local market
Promote the organization locally by liaising with local schools, newspapers and the
community in general
January 2017 – December 2017
Jawad business group
Commercial Manager
Job Summary
To analyse the commercial aspects of business with objective of maximizing the sales
and profits across the
Channels. By coordinating with the respective business unit heads.
.
Key Responsibilities and Accountabilities o Analyse the business development
agreements o
Measure the adaption of the agreement
Evaluate the productivity
Suggest improvement areas
Analyse the promotional activities
Post promotional evaluation
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Suggest improvement areas o Analyse marketing functions o Analyse the debt
collection
o Analyse the business models with each
principals o Analyse human resource
optimization in each team o Analyse the sales
functions such as
Order processing
Deliveries
Administration: o To understand the system and the effective use of the same o
To coordinate with respective business heads o Provide feedback to the business heads on
the analysis
Collection and Credit Control: o Evaluate the collection procedures and provide
feedback to business heads
Measures of success: o Business head feedback o System knowledge o
Contribution to sales
o
Feb,2010 – Dec ,2016
Carrefour Hypermarket
Central Cash Office and Customer Service Department Head
In charge of account reconciliation which includes daily verification and correction of all
monetary accounts.
Supervise my team to allocate all cash differences and reporting the same to store general
manager and loss prevention department.
Completing all opening and closing procedures including banking, corrections and payroll
according to store policies
Completing all payroll calculations for my department including daily/weekly/monthly
calculation and all corrections while ensuring data confidentiality
Ensuring that central cash office team comply with and implement the company’s
policies and procedures.
Running all aspects of cash office in coordination with the store general manager.
Managing and archiving central cash office reports and documents and ensuring the store is
compliant with all policy and procedures. Meeting with audit team and discussing all their
requirement and updates.
Training, coaching and supervising central cash office staff in relation to department
procedures, store standards, security and safety guidelines including developing training
program.
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Motivating central cash office team and leading them to accomplish and achieve the
company’s objectives.
Setting objectives for each team member and evaluate their performance.
Manage the necessary stationary in the office and at the cash points.
Played active role in new store openings.
Maintaining a constant relationship with other company departments in order to
improve store standards, logistics and achieve objectives.
Representing the company in the relationship with the authorities
Manage schedule and annual leaves for more than 100 employees in the
department
Apr, 2009 – Feb,2010
Carrefour Hypermarket
FMCG (Fast Moving Consumer Goods) department head and Fresh Food department head
Respect and ensure implementation of the security & hygiene procedure in the store.
Ensure the team is listening to customer and react RAPIDLY to their requirements and
take necessary measures.
Ensure proper stock management (stock value, control out of stock, order and
merchandise deliveries).
Enforce (Food) safety, health and security rules within the department as per internal
standards and external rules and regulations.
Ensure assortments are aligned with each store specific culture, economic and social
features.
Initiate and motivate comparative studies the department that contribute to the
efficiency of the commercial concept.
Attend customers when they need support, listen to their requirements and offer
solution.
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Monitor sales activates to ensure that customers receive exceptional customer service
at all time
Manage and control attractive displays (including merchandiser activities) and
correct pricing are implemented at all time
Monitor and report competitor activities (prices, range, promotional activities etc.) to
ensure competitive advantage.
Negotiate internal promotion with supplier to enforce the image of discount inside the
department.
Ensure freshness of the offered good with supplier to enforce the image of discount inside
the department.
Ensure freshness of the offered good within the set internal quality standards and
requirements as per applicable local rules and regulations (only applicable to food related
section)
Identify financial risk for the section and liaise with the head office for an action plan
Ensure the financial process in his section in item of financial KPLs, Budget and DOA,
to secure the return of investment on current operating projects.
Aug, 2005 – Apr,2009
Carrefour Hypermarket
Central Cash Office and Customer service department head
Aug, 2004 – July,2005
Carrefour Hypermarket
Assistant Central Cash Office and Customer service department head
Nov, 2002 – Aug, 2004
Carrefour Hypermarket
Central Cash Office and Customer service Manager Supervisor
Skills Self-learning and skills improvement through research
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Excellent knowledge in Retail and Commercial Management
Experienced with SMA, GIMA and GIKA systems.
Training
Courses Department Head At MAF Carrefour
Fully able to drive and help team to improve shopper satisfaction
Motivate Team
Develop My skills as Leader
Retail Sales Development
Retail Emotional Management
Opening
Stores Opening Al-Khobar Carrefour Hypermarket
Opening Dammam Carrefour Hypermarket
Opening Le Mall Riyadh Carrefour Hypermarket
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