Field Meeting Script for Online and Offline Ticketing Services

1. Introduction:

 Greeting:

o “Hi [Recipient’s Name], it’s great to finally meet you in person. I’m [Your Name] from
[Your Company]. How are you today?”

 Small Talk/Personal Connection:

o “I hope your day has been going well. I was really looking forward to our meeting after
our previous conversation.”

2. Setting the Agenda:

 Purpose of the Meeting:

o “I wanted to discuss how our online and offline ticketing services can specifically benefit
your organization. We aim to streamline your ticketing process and address any
challenges you’re currently facing.”

 Agenda Overview:

o “Here’s what I’d like to cover today: a brief overview of our ticketing services, how our
online and offline solutions work, and how they can be tailored to meet your needs.
We’ll also have time for any questions you might have.”

3. Presentation of Key Benefits:

 Transition:

o “Let’s dive into how our ticketing services can make a real difference for your company.”

 Online Ticketing Key Benefits:

o Enhanced Online Experience:

 “Our new online system offers a user-friendly platform that simplifies ticketing
management from any device, making the process smoother for everyone
involved.”

o Streamlined Ticketing Process:

 “The system is designed to reduce manual entry and errors, saving time and
increasing accuracy in your bookings.”

o Real-Time Availability and Instant Confirmation:

  “You’ll have access to real-time availability and instant booking confirmations,
which helps in making prompt and informed decisions.”

o Self-Service Capabilities:

 “Employees can handle their own bookings while you retain control and
oversight through the admin dashboard.”

o Efficient Expense Tracking:

 “Track and manage expenses more effectively with features like credit balances
for easier financial management.”

o Transparent Reporting:

 “Get detailed and transparent reports online to ensure full visibility into ticketing
expenditures and maintain compliance.”

o Enhanced Security:

 “Our system incorporates advanced security measures to safeguard your data

and transactions.”

 Offline Ticketing Key Benefits:

o Booking Flexibility:

 “Even during off-hours or holidays, your employees can book tickets through our
offline services, ensuring there’s always support available.”

o 24/7 Customer Service:

 “We provide round-the-clock customer service to assist with any ticketing needs,
giving you continuous support whenever it’s needed.”

4. Tailoring the Solution:

 Discuss Client’s Specific Needs:

o “Based on our previous discussions, I understand your main challenges are [specific
challenges]. Let’s talk about how our solutions can address these issues.”

 Customization:

o “Our team is dedicated to customizing the system to fit your company’s unique
requirements. For example, we can integrate with your existing systems or adapt our
reporting features to better match your needs.”

5. Addressing Questions and Objections:

  Encourage Questions:

o “I’d love to hear any questions or concerns you might have about our services.”

 Handling Objections:

o If They Are Concerned About Switching:

 “Transitioning to a new system can seem challenging, but we provide

comprehensive support throughout the process. Our team will ensure a smooth
transition and offer training to make the change as seamless as possible.”

o If They Mention Satisfaction with Current Services:

 “It’s great that you’re satisfied with your current system. However, our ticketing
solutions offer additional features that could enhance efficiency and flexibility
even further.”

6. Next Steps:

 Action Plan:

o “Based on our discussion, the next steps would be to [schedule a demo, start a trial
period, etc.]. How does that sound to you?”

 Scheduling:

o “When would be a good time for us to set up a more detailed demonstration or a follow-
up meeting to finalize the details?”

7. Closing:

 Thank You:

o “Thank you for taking the time to meet with me today. I appreciate the opportunity to
discuss how our ticketing services can benefit your organization.”

 Follow-Up:

o “I’ll follow up with an email summarizing our discussion and confirming the next steps. If
you have any further questions in the meantime, please feel free to reach out.”

 Final Goodbye:

o “Have a great day, [Recipient’s Name]. I look forward to continuing our conversation and
working together.”