Curriculum Vitae
PERSONAL INFORMATION:
Name: Supriya Milind Kedare
Date of Birth: 4 January,1996.
Nationality: Indian
Gender: Female
Contact Number: +91 8850424078
Email id: kedaresupriya03@gmail.com
Objective: Encouraging manager and analytical problem-solver with talents for team building,
leading and motivating, as well as excellent customer relations aptitude and relationship-building
skills. Proficient in using independent decision-making skills and sound judgment to positively impact
company success. Dedicated to applying training, monitoring and morale-building abilities to
enhance employee engagement and boost performance.
Skills:
✔ Basic knowledge of Internet and computer (Ms Word, MS Excel, Ms Power Point.)
✔ Self-starter with a can-do attitude
✔ Dedication for work and passion to succeed.
✔ Soft spoken and disciplined.
✔ Good communication and listening skills.
✔ Active listening abilities.
✔ Business development and planning.
✔ Team Building.
Academic Qualification:
✔ Passed S.S.C. in 2011 with 84.73% from Maharashtra Board
✔ Passed H.S.C. in 2013 with 50% from Maharashtra Board
✔ Passed Bachelor in Science (Physics) in 2019 from Mumbai University.
PROFESSIONAL EXPERIENCE
1. Name of the Organization: Living Liquidz Pvt Ltd. (October,2023- September,2024)
Designation: Assistant Manager
Responsibility:
● Managing a team which includes reviewing and tracking their progress.
● Evaluating calls and chats.
● Managing customer service, escalation for a Liquor delivery.
● Promoting in-house products.
● Sharing ideas and improvement to make the app and website more user friendly and
convenient.
● Co-ordinating with different store manager to ensure smooth and efficient delivery to the
customers.
● Finding the root cause of the cancellation and reducing the order cancellations.
2. Name of the Organization: Nium India Pvt Ltd. (July,2018- July,2023)
Designation: Customer Experience Manager
Total Work experience: 18 months.
Responsibility:
People Management:
● Managing a team, which included reviewing and tracking the progress of individual and team
level, managing leaves, creating roster.
● Recruited, interviewed and hired employees and implemented mentoring program to
promote positive feedback and engagement.
● Established performance and service goals and shared feedback for individual performance.
● Developed new employees and on-going performance assessment of current employees.
Product Management:
● Managing Amaze card product and Remittance product from customer experience stand
points.
● Analysis the scope of improvement and executing it by collaborating with different
stakeholder for product enhancement and developed compelling presentation decks to gain
approval for ideas and communicate results.
● Scheduled and attended meetings with clients and prospective clients as requested.
● Supervised daily operations and sales functions to maximize revenue, customer satisfaction,
and employee productivity.
● Handled complaints, provided appropriate solutions and alternatives within appropriate
timeframes and followed up to achieve resolution.
● Engaged in product training, demonstrations, consumer awareness, branding, and
acquisition initiatives to raise awareness and revenues.
● Demonstrated products to show potential customers benefits and advantages and
encourage purchases.
● Aligned company goals with customer outcomes and increased satisfaction by automating
contact management systems.
Project Management:
● Worked on CRM Integration project which helped in reducing the total handing time for
customer queries.
● Worked on C-Sat analysis project which included deep diving into the Dis-Sat reasons,
observing the trend and working on increasing customer satisfaction.
KPI Management:
● Managing the department KPI, by tracking the daily SLA for individual team and department
as a whole.
● Achieved established KPI for company, regional team and individual performance through
teamwork and focus on customers.
Designation: Team Coach
Total Work experience: 24 months.
Responsibility:
● Handling complex customer queries and complaints over the phone, chat or email and
providing update regarding their funds transferred.
● Managing Queue for the live call, chats and Email.
● Handling 1st level escalation.
● Handling social media reviews
● Quality Evaluation for the agents.
Designation: Customer service executive
Total Work experience: 18 months.
Responsibility:
● Described product and service details to customers to provide information on benefits and
advantages.
● Provided company information and policies to customers upon inquiry and answered
questions via phone, email, or online chat.
● Resolved customer transaction information by researching issues in system, asking open-
ended questions, and determining root causes of problems.
● Managing one and done escalation cases.
3. Name of the Organization: Intelenet Business Services Ltd.
Designation: Customer Service Executive
Total Work experience: 2 months on contract basis (April 2018-June 2018)
Responsibility:
✔ Outbound process for City Bank regarding KYC query.
✔ Provided company information and policies to customers upon inquiry and answered
questions via phone
4. Name of the Organization: Relevant Infocom Pvt Ltd.
Designation: Customer Service Executive
Total Work experience: 30 months. (May 2015-Dec 2017)
Responsibility:
● Handling Inbound and Outbound for query for Rubique regarding the loan application.
● Described product and service details to customers to provide information on benefits
and advantages
Interests: Travelling, Dancing, Music and Trekking.
Place: Mumbai Yours Faithfully,
(SUPRIYA MILIND KEDARE)
