REPUBLIC OF THE PHILIPPINES

COMMISSION ON ELECTIONS
INTRAMUROS, MANILA

CONTINGENCY PROCEDURES IN GARCIA, George Erwin M.

COT{,NECTION VrITH TIIE MAY 12, - Chairman
INTING, Socorro B. - Commissioner
?g2s NATTONAL AND LOCAL
ELECTIONS, AND CASQITE IO, Marlon S.
- Commissioner
BARMM FEROLINO, Aimee p.
PARLTAMENTARY ELECTIONS.
BIILAY, Rey E.
- Commissioner
- Commissioner
MACEDA, Ernesto perdinand p - Commissioner
CELIS, Nelson J. - Commissioner

Promulgated: Jan a1 202 d t

RESOLUTIONNO. 111O1

WHEREAS , by virtue of Republic Act (R.A.)

No. 8436, as amended by R.A.
No. 9369, the Co mmlss1on on Elections
(Co mmission) is mandated to implement
the use of an Automated Elec tion System (AES)
that will ensure the sec recy ald
sanctity of the ballot and all eiecLion, consolidation
documents in order that the process shall and transmi ssion of
be transparent and credibie and that
the results shall be fast, acc urate and refle
ctive of the genuine will of th e people;
*HEREAS, secrion 9 of the Republic Act No.
Evaluation committee (TEC) to 9369, requires the Technical
i1s hardytary and. sofiware "..,it;-;;;;;'oit ..", ,,that *w AES, including
accuratelg, .components, is iperating properly, seanrelu, and.
in accordance with the proui"i""i'ij A";f,-^;; i,iZili.7^.rr,
prouisioning and operationatiz,ation oy ""ii
it"" ,"""irririrffi''i{"
at a' points in the process suchthat "
fi,u;"oiti""iiy
;i;i;;;""", ^u"
uhetl.Ler at uoting, counting
or consolidation, maA be auoid.ed.";

WHEREAS, for purposes of the May ),2, 2o2s

(NLE), the commission resorved to National and Local Elections
utirize a"io*rt a co.,rr-rtirrg Mr"il.rf.
in--the voting, counting and transmis.io" tacr'il
t]-.i."uon results from the precinct
Level, and the conso-lidadon/canvassing Sy;i;;'"
E&i'" ,il. ,n.
canvassing/consolidation of the erectroni"atry
li.rr"mitted
precinct/city/municipal/district/pro"i""i"ii*si""a1 election results from
the
board of carvassers;
NOW THEREFORE,*.pursuant to the powers
constitution, the omnibus EGction coae.n.a. wol;ffi vested in it bv the
9369, arid other erection laws, the i.;;i""i"" "";;;ai'a
HEREBY
d, x" dl
promulgate, the fo110wing contingency pro"uaoru" RESOLVES to
in
National arrd Local Elections, ara gAnMNa parliamentary connection with the
Elections.

ARTICLE I
DEFINITION OF TERMS
Section. 1. Deffnitton of Terms. _

1. ACM - sha1l refer to the Automated Counting Machine

llPage
 2 ACM Box - shall refel the ACM and
enumerated in the 19
checklist. -- its
--" peripherals
I-\ as
,)
BOC - shall refer to the Board ofCanvassers, body
in Article II, Sec. 2 (ii) of rhis """' constituted
R.";ill;;:""'
4 CCS - shall refer to the Consolidation/ Canvassing
System.
5
rerer to the c on so lidation canvas
$:"3'ffi:1;."nu" / sin g

6 CCS Technician shall

Consolidation/ Canvassing- System refer to the
fecfrrrl"i"i.
7 Commlssion - shall refer to the
Commission on Elections.
8 DESO - shall refer to the Supervisor Official of the Department
of Education and Ministry of. Basic,
Education of the Banssamoro Autonomo; Higher and Technical
R"gi"" in Musiim
H.1::*
Supervisor-ofn"id d;";;;;;;';.#.*. a votins

9 Support Staff
?-T^,O_I":l"icat (TSS) _ shaU refer to persons
appornted to provide ACM technical ip;;;'^"'"
10. Electoral Board (EB) _ shall
and special Board of Etection.refer to the Electoral Board (EB)
conduct the Final Testing anA
r;p;;#;"8;;r) who will
seaftg oieEill uotine
counting and transmission or election arra
i?*f"1"',
11. NTSC - shall refer to the National Technical
Support Center.
12. Perlpherals - sha_ll
refe
ffi Jfi ffi ;J#:i.";H:,,ffiT.T:t..ffi [T:_ff i",',:"?

scopEANDcoNrrN.r-H$illir'rzArroNAlsrRUcruRE
Sec. 2. Scope. -These contingency procedures
shall supplement:
i. Resolution No,- promulgated on October 30, 2024
titled,,,GENERAL-l-L9Z6
rNsTilucilciirs-ion rHE ELECToRAL
BOARDS ON-THE PROCESS OP VOrrr,rC,
TRANSMISSION OF ELECTIOiV NBSiJi,TS COUNTING, &
FOR THE 12 MAY
2025 NATIONAL, LOCAL, A EEI,IGS;MORO PARLIAMENTARY
ELECTIONS"; and

u. ResoluHon No.
tcii.,i r,*t iai;; n, tn eo#;Ti:-ffL
Constitutton, Composition ' -;";- Z2,;A*t ." *Appointment;
Consolidation/ Canu-ass; and. Tfansmissli,
oy Votes/ Canuass
in connection with the Nationat ;;;;.ctions).
";;
Sec. 3. Organlzatlonal Sttttcfcrtre o!
Center /MISC/. - For the purpose of the Ndtlonal Technlcal Suppon
implelmenting-this Contingency plai,
following organizationat St*"il;. r"-h"l|Ui the
ri"p,.a,
21,
 COMETEC EN BANC

STEERING COMMITTEE
STAKEHOLDERS'
I\4ANAGEMENT
PMO DIRECTOR

COMMAND NTSC OFOV SUPPORT

CENTER
CENTER
TECHNICAL
HUES
REGIONAL
ELECTION
DIRECIORS ACM
ccs
(RED)

DEPED

PROVINCIAL SUPERVISING

E LECTION OFFICIAL coNSOUDATtON/ REGIONAL EOARD OF

SUPERVI5ORS (DEso)
CANVASSING cANVASSERS (RBOC)
(PES) SYSTEM
TECHNTCIAN (CCS PROVINCIAL BOARD OF

rs) cANVASSERS (PBOC)

orY/
MUNICIPAT DESO DISTRICT OF BOARD OF
EIECIORAL
ELECIION TECHNICAL cANVASSERS (DBOC)
BoAR0S (EB)
OFFICERS SUPPORT
srAFF (DESO- CITY/MUNICIPAL BOARD

TSS) OF CANVASSERS
(c/MBoC)

ARTICLE III
GENERAL PROVISIONS

Sec. 4. General procedures. _

i. Announcement by
the Electoral Board (EB)/Board of
Canvassers (BOC). _ To promote transparency
confusion or suspicion
. and avoid
by voters anJ watthers i_, U:.. pJri"e
place / canvassing.venue, the EB
/ BOC Chairperson s;ii;;;?
announce the problem, and the contingency procedures
undertaken, before performing the procedures. to be

11 In allcases,- contingency measures and procedures

sharl be
undertaken b-y_the EBs/BoCs, in th. p..;;;;;;;watchers,
any, and shall be noted in the Minutes. if

FrNAL rEsrrNG AND *f;It":B#r*o"*""

'R..EDUR.ES
sec' 5' Conttngencg procedures
Testlng and Seallng /f"S/. _
for crtange of date qnd. venue of Frnal

A. Prior to scheduled I-fS.

In the event that there is a need for the change
ofvenue- and schedule
of FTS due to securit5z, and/ or practicJ ."r."o.r", tfr" i."11o*irg
contingency measures shall-- be observed:

5l
 1. The Electill
@O) may transfer the venue
nearest voting center, subjeci to the apfio;.:; of FTS in the
_Oincel
Election Supcrvisor
fpesl
Ii.. ilrin"iar
Election Director
"r-i.iinnal as the case
NCR, Davao City-and ZamUoa.,glt,ry, (RED) of
may be. The EO
sha1l notifu, in accord.anc"
paragraphs, the members of
;ti-[: procedure in ttJ !i""."aing
the EB,
accredited citizens, arm, and o'e. :ar-rdig;;"; eJiu#,ruru.",
the testing and sealing "tat"irolders oflhe place where
"fr"ff-t. "J.rar"t.a.
2. The EO shal1 notify the EB in
writing of the date, time and place
e-cna" not--iai..lil of
H.ili."L,l: th;";_ii) I.rJ#rX*,n.
t "tl'
mife? ;"",l*r* ; i*Y':" ^ Tq:-':"d
poritical partie s,
participatin_gi".,r,"p*ty._iii"r.,.,i"lii1i,.l,i,J;,"J1il,r"1#::
municipality' or accreditld citizrnsr
date, time m! nlage a.m, by posting a nodce of the
th.-FTS;;.each ctusrered precinct
bulletin boards tt.U,r" "f
Offr". oif"tf.",io' Officer (OEO) in the
cibr or municipat halt, and of the
i"-ui'L"-.t.three (3) ;;;"pt;;"*pr"c."
S#;"::*"ffi*u"i"rp,riry,
",.,a ;;;il;; *.'",, ir,i"* rdit rliti*. *.
B. Ou FTS Day.
in the event that there is a need for
an emergency change venue of FTs
f,o,."T:Hy.,."d
other reasons, ,f* f"ff"*i"g contingency of
measures shati

1' The EB shari immediately inform

the Eo of this matter. The Eo
reset the date of the FT-S tfr" foffor"i"g shatl
later than the day o"ror. .i."-tr#r", .d3y, oT if not possibie, not
RED of NCR, Davao city u*., norice to ttre pES or the
Thereafter, ,9, "nJZrmilLga Cig,
.;;;;th"""i..,g_. as the case may be.
t.
NTSC, as well as tfr."h"li of
,.u"oi" foitl""..""n.artng ofard
date venue to the
the FTS.
2. The resetting of.the FTS by the
EO to a date not later than
before electi8n day shall tt
,"i:IJ, a day
ro. proper notice to all parties
mentioned in Articte rv, sectton-!.]al
an,ountcements of the resetting 1i1,
of FTS witlin
;J;;;;[;,
;. h";;. ",
in"";,," n.
3. ?he EB sha_ll record this matter
in the Minutes.
. sec' 6. contlngenc!
!1yea1yes Appltcable to EB on.E?s Dau. _ In
H:,ffi :j";'::*:::"':nT,;:""T.y#.:."fffi teo,,Frs-o"r,',I."[yil*,,*
1' If only one (1) member of the EB
fails to appear during FTS, the other
two (2) members. of the EB _iff
with the conduct of FTS.
However, if the. absent *.-t"ilJG"'crrui._"rr,
"o"tinu. one of the present
members shall be designated
purpose.
." ,t. Acting Chairman ftr this
2. If two (2) or al1 of the members of
the EB fail to appear during FTS:
a. The DESO vdll inform the EO:
b. The EO will determine tfreiJsonTs
for their absence;

4l
 c. If the EB has a valid reason for their
wiu be rescheduted to u"oth;;;;y faiture to appear, the FTS
bv the l._o^y
notice to the EB and other !!, -""ilj;;;
,*rl.1a" provided ,rr.a.i ar["f. fV,
Sec. 17 of Resolurion N.. liOA
Srrbject further to the rule on
irthe rts u" i'ii'r,i",J. a"v"
'"lr
d. i:r::::;tH:"tlr""rs
"""a""t"a
However, if the E_il cannot be
located or has no valid reason
their absence, Eo sharl p-""J for
accordance to Resolution No.
itr, the substitution of EBs in
11O76.
3' If two (2) or.more of the members
arrival at their precinct, thi" of the EB manifests their late
;11;; announced by the DESO at the
il::1it"?llhfBshalp'o"""Jt"o"ductthei'r.iii#i,f aiu,"rv

4' If the EB has a valid reason for

their failure to appear, the FTs
be rescheduled to another J"r'Ur',fr. wilr
to the EB and other parries ." EO, subject to a 3_day notice
Resotution ,i"ria"a under Article tV, Sel. f Z ot
\" l:976,-_s."bj;"1T;;th:.
ir the FrS *iu b.:;;;;"IJ to the rute on notice within
31rno"." *i r,t" s'i.r"'t.ilH.,l"o""
5' However' if the EB cannot be
l0cated or has no valid reason
absence, EO p.o""J-*,itil for their
^shalj
accordance to Resolution fto. the substitution of Ees in
r foii.
6. The EB shali record tlis matter in the Minutes.
. Sec. 7.
Confingenly,foceayres Appllcabte
that probrems arise during the to the ACM._ In the evenr
conducr precincr tevet invotving trre
ACM, the forlowing contingency "f;isi;;.
measures shar be observed:

I. F'TS, NON.TECHNICAI, ISSUES:

A. Delay or non-delivery of the

ACM during the FfS.
1' The EB sharl-report this matter to the
means availabte. The EO shall verig; Eo through the fastest
intended for the EB. rf not found. in h[7-#"1tJ;.-o"*
*.Jno
Command Center to verifv the-sirrpment "iiiiir,*?irlii,,
and the status of "r,
of the ACM. rr rouna,-trr" -ao the
ff$.f, "r,"rr
J"pil, irJoJ,, *
2. In case the Command Center confirms that
in the derivery of the AcM, th.-Eo there is just a delay
,"
enough time left to conduci tire
r,rs "rru'iJ,".,ri"Jii.,i....
i" *t
trr..I.v. ii rl..l, *.
EB shall proceed with the activity
upon arrival of the ACM and
complete the same. If not, Eo
"frLU
i.".r tt . ari" ur."ffis.
3. The resetting of the FTS by the EO to a "i
election day shall be subiict tL p.op.. date not later than
mentioned in- Arricre iv, slc. 1 z oi notice ro ali parties
the posting of aanouncem."t. of
n."oi"iiol-*".", 16#l .ro
tfr. ,r"* a"," #J irt,rrl"
24 hours prior to its conduct. "i,fr"
4. In either ofthe above scenarios, the
EB, EO and the DESO shal1
be in coordination with .."f.
otir.l towards the proper reporting

5lr:',
 to the Command Center, thespeedy
delivery of the ACM needed
or the re-scheduling of the FTS.

5 The EB shal1 record this matter in

the Minutes.

ACM case has lacking supplies

or items discovered during F.fS
3;1.""

8.1. FTS ballots in the ACM case

are less than ten (10 lp lece sbu
not Ie ss than four (4 loi eces t
the Minutes and proceed with Frs
.l|;,",0",ji* il:ffl using the

1. The EB shall call the DESO TSS,

who shall in turn, report the
same to the NTSC.

2. The EB sha1l iikewise inform the

EO of this incident. After
which, the EO shall move the
before the start of poils, with """a""t Ii *S ,o election day
candidates and accredited ""i[.-il"bn, p"ir,r""i]?j.;i
provided in Section
"ltir""";**-"J
Article IV, Sec. 17 of Resotution llo-. 11&;.
3. 9" 1::!o" day before ,!: of polls, the EB sha1l conduct
rhe FTS in accordance with "F* the pr.J"iiu-iip.ocedure and shall
urilize the official baltots i"
".i.i ,"'J"iprement rhe rackins
ballots. Four (4) baltots shall U.
"".Jfo".Tjr,;;;;;. ffi:,-
4. After the conduct of FTS, the EB shal1 retrieve
ar1 ballots from
the ballot box, mark th" f.";;f;il ballots the phrase,
"".o""
"FTS ballots,, and place th.; i;;A; th.'t"ru.top. for Counted
Test Ba1lots, ERs and Otfre. nepoJs

5. The EB shall record this incident in

their Minutes.
8.3. Alr Mai oritv ofEB rd Se curl tv PINs/ Re -Zeto PIN are
una lelde nied,
1 The EB sha11 call the DESO _ TSS.
2 The DESO - TSS shall refer-the matter
turn, will coordinate with to the NTSC, which in
pUO ni.""t". to auttrorize
_the
issuance of the smartcard securif the
r;t;IN" #hi" the day.
3 The EB sha1l wait for the Smartcard
Security Key plNs/Re_zero
PIN to be issued by the DESo TaS
conduct of the F IS.
;;;
"#rip"io"".a with the
4 Thereafter, the DESO - TSS sha1l
inform NTSC on the
successful use of the Smartcard Security
Key plNs/Re_r"i" plU
provided.

5 The EB sha11 record this matter in the Minutes.

6lr:,,, .,.
 6 If the new Smartcard Security Key plNs/Re_zero
pIN cannot be
day, Eo sharrre;.I,#';#li,n.
f^".yI^d:1ft:lthe
ll*. :o EB, politicat parties, lnd
*,
*,,r,
crtrzens' arms as provided i" A.ti"b"""a'a"i."- accredited
No. 11076, and to post,roti"e.of
lt;;;". ri Resolution
it "r of the FTS
within 24 hours befbre its conduct. " "Jii""il.j"rc
8.4. If ard Se srs are mis a d of defe t
1' EB.shalr report the same to the
DES' - TSS who shalr
l-h.
report this incident
""; th.;;
to the NTSC as well.
2. Upon receipt of report,
the NTSC shall refer the matter
pMo Director wrro to the
srrait ^^- ]"""rurr""
Smartcard Security Key/s""t-h"L;;;"
to th.;;.
'"" of the new

3. The NTSC will contact the technical

hub under its jurisdiction
to reconfigure the complete ."t
Clustered precinct ID. "i
rfr.ij"
peripherals of the

4. The technical hub shall p_erform

the wipe_out process and the
of th e u sn a.ui". / .' ***"r,"rrd
lt ;"r"ln*t"oon "Li s ecurity

5. The technica-l hub will coordinate

with the Election Officer or
any authorized representative, who
technical hub to retriev. ,iti p.o"..a to the
key/s as a replacement fo. '
".;t;";;;.#"-"rt"*a security
"ri""i"g;1;"'.*
6. The technical hub shall only release
smartcard securirv key/s and ,"*"r",the specific replacement
'" iie
or his/her authorized rep.."".rr*iu.. -' io " Election Oflicer
7. The EB shal1 now conduct the
FTS.
8. The EB shall record this matter
in the Minutes.
8.5. If one orb oth USB de vice (M
/s aln or Backu pl is/ are miss inq.
1. The EB shall report
t::*. to,f,.the-pd"1l.ff.
this incident to tfre rutSC DESO _ TSS
. who shall report
""a
sha1l determine if one or both usB/s device/s is/are
' lT"il#"
2. 1 . If one of the USB devices is missing;

2.L.1. The NTSCshall determine the missing USB

device and recommend to the pMO
Director the issuance
of new arld empty USB aevlca gvfaln
o'. ea"mp1
2.1.2. The NTSC shall inform the technical
replacement of the missing USB hub of t]le
d;;c;.
2.1.3. The NTSC shalI confirm wittr the EO
DESO _ TSS on the availability and the
USe device for pick_
"iiir. .epresentative, at the
up by the EO or his/he. autfro.irea
technical hub.

7lPage
 2.2. if both USB devices (Main and
Backup) are missing;
2.2.I. Upon receipt of report, the
matter to the pMO Direcior who shall shatl refer the
NTSC
lssuance of the new USB d evices, authorLe the
peripherals to the EB. ACM and its major

2..2.2. The NTSC will contact the technical

its jurisdiction to reconfigure th.;""rpi;i;'i} Hub under
peripherals of the Clusteiea necincii-O. or ilr" *dn

2.2.3. The Election. Offrcer or his/her authorLed

representative sha-ll bring al1 the
(ACM primary, 4 smartcard security
*"in eCfr4 peApne.ats
to the technical hub for reconliguraiio
t.y",-' Z- USe
- ' devices)
n.
2.2.4. The technical-hub shall perform the
wipe_out
process and the re-con{iguratio"
smartcard security keys.
tfr. Ui,e J.i,i".7"
of
".ra
2.2.5.- The technical hub shall turnover the
new set of
configured USB device s' smartcard
wiped-out ACM.
security keys, and

2'2'6'The EO, or his/her authorized representative.

shan turnover to the EB the
devices, smartcard security teys, ";;";l;";;?;ilft;
*lped_out ACM.
".rJ
3. The EB shall now conduct the FTS.
4. The EB shall record this matter in the
Minutes.
8.6. Other items s has ada ter ACM
ro lls of thermal a er c rco
b
klist o f the n ts of heACMbacase
wl s
inside t he ACM case. e are

1. The EB shall inform the EO of the lacking

item/s.
2. The PES or the EO, as the.case may
be, shall open one of the
contingency ACM cases jn tt . p.."".r".
3fivatchers, if any, and
sha-ll get the items therein trr"tL.
by the EB and deliver
the same to them within the day io. "".JJ
Ge-li_r*.aiate conduct of
the FTS. The pES or the pO"shalfl.p"rt
Command Center. the same to the

3. The EB shall record this matter in the

Minutes.
c' Discrepancy in Election Return (ERf
and manuar audit.
1 . th: EB sha_11 sign the certification portion of both Election
Returns (ERs) and compare U:e rJsutts of th. ;"-;;;liy:
prepared ER \rith that of the machine_generated
ER.

8lPage
 2. If the results oi U.o!! ERs are not
the sarne., the EB shal1 perform
the following activities to aetennine
ile drscrepancy;
a. perform Ballot Review to re_appreciate the marks
scanned ba,llots; and of the

b. Manually examine the physica-l ballots

to re_appreciate
the shaded marks, it necessaqr

3. If there is sti11 a discrepancy, the EB

sharl call on the DESo _
TSS to report the ais&epancy to
tfie rvtSC. The NTSC shall
determine the cause of such ai""..pari"y
the EB communicatea tfr.ougt tr,l-ilesobased _tss.
on the report oI

4. If the cause o-f the discrepgncy is due

to a defective ACM the
NTSC recommend dthe pMO;liector for
sha_11
of the defective.ACM. The NTSC ;haii the replacement
pES or ,o, thereafter authorze the
r., io aSioy
T.yreplacement a contingenry
his custody ":-,T-:1=,:
for immediate ACM in
thereof. The pES or EO.
or his/her authorized ."p.."."trtir.,-.fraf
ACM from the EB arla sfrait U._g-it"to .",.i.u. ,h. ;;#;J
repair. the technical hub for

5. However, if the contingenry ACM

cannot be delivered to the EB
on the same duy: g. pO sfran ..*
following day..tf this-is th. date of the FTS on the
p"Jif",ihe nfS shall be reset
later than the day^befor"""t
.f.itio" a.yith ,roti". to the pESnot
the RED ot the wCR, Or".o City or
case may be.. The EO shall likewise
ii,a Z.*to".rga City, as the
parties, coalition notifu tf,e ddid";":
organizations . of political p".ti.", ' ;;;";;;;:''?
.participating
representation in
in tfie parry_fist system of
the city orhunicipality, or accredited
arms of the date of reseiting. citizens,

6. The EB shail record this matter in

the Minutes.
D. Defective ACM/s for reverse logistics.

A11 ACMs that are declared defective during

transported to their designated the FTS shall be
tecn"icai frif," fo, ."p"i..
II. F.TS, TECHNICAL ISSUES:

A. Defects or malfunction detected during

the diagnostics test.
1. The EB shall call the DESO _ TSS
assigned in the polling place
and sha_ll take note of the defect o.
*"itlrr"t
shall call the NTSC to_ report ,f,. i""ia".rr. orr. The DESO _ TSS
determine the cause of the malftrn"ilo., The NTSC shall
procedures to be undertaken. .rO the appropriate

2. If the defect or malfunction persists, the

NTSC shall recommend
to the pMO Director_ the replacement of the ACM or
reconfiguration of the USB device, u.
th. may be.
""".
3. However, if the contingency ACM or reconhgured
cannot be delivered to the EB on the same USB device
the date of the FTS on the fo1lowi"Sa"v
aay,"U:re eO i"".1
If iha i";;;";;,
"n1ff

9li;:1.:
 the FTS shal1 be reset not later tharr
the day before election dav
with notice to the pES th. REil;itie NCR, Davao Citv ani
Zamboanga ciry, as the ". r"##;
the candidates, parties,. "".. -"y t.. ii. eo .rrlu [r.I;:"
coa_li!i"; ;f p"ft""al parties, associations
or organizations
representation ,participating in the party_list system of
ci_q/. or mJnicipality,
arms of the dateln^:he , '---J or accredited citizens,
of resetting.
4. The EB shall record this matter
in the Minutes.
B. Ifboth USB devices are cornrpted
or defectlve.

1. The EB shali report the same to

the DESO _ TSS who shall report
this matter to the NTSC and the 6it '
".lif.
, shatl determine if the main or backup
]3;:J;:" uSB device is

3. The NTSC shall recommend to the pMO

Director the issuance of a
new and blank USB device (main;J;;;"p).

4' The NTSC sha-ll inform the technica-l

hub of the repracement of the
defective USB device.

5. The NTSC shall confirm yrth the EO

artd the DESO _ TSS on the
availabitity or *. ,::-1.r,::. fo.
authorized representative, at theei;;p'ii ,n. Eo or his/her
t n,jU.
"ir.ri"^i
6. Th1 EB sharl bring the defective USB
device to the technical hub
and turn it over.

7. Upon receipt of the new blank USB

device provided by the technical
hub, the EB shall connect the new bdfuii
backup) to the ACM. devices (main and

8. ACM rMill generate a request code and

II:
PrN (OTP).
wiil require a One_Time

9. The EB shall inform the NT.S-C o{ t}re request code and

shall provide the corresponding OTp. the NTSC

10. The EB shall turn on the ACM and wait

until it displays the
information of the Clustered precinct to
generate a request code which will
i" .Lto."a. The ACM shall
then require an OTp.
11. The EB sha1l inform the NTSC of the .*'request code and the
NTSC sha.ll provide the correspondi"tbfp.

12. Once the ACM validates the OTp, the ACM

shall sync the data
from the ACM memory into both of tfr.-USg-de.ri".".

13. The EB shal1 now conduct the FTS.

14. The EB shall record this matter in the Minutes.

10 1::r::
 ELEcrroN DAy ctIIIrilBJ"r r*o"rrr**
Sec. 8. Electlon Dag Contingencg procedures.
I. ELECTION DAy, NON_TECHNICAL
ISSUES
A. Misdelivered Ollicial Ballots.

1 The EB shall immediately. re-p-grt this

matter to the EO, who
shall inform the Treasurei," 6ffi"" ;i
th;;;very of oflicial
ballots and seek assistance to locate tfr"-"oi."iiTrffot".

2
1l- lh" . . misdelivery of
ctty/ , municipality/district,
ballots is within the
the EO
City/Municipal Treasurer to resolve tfr. "frrff direct the
possihle *i"J.firr"ry as soon as
by locating the correct ballots and causing
rmmediate rectification thereof. the

a
If the misdeliverv is wirhin-the province
inform the pES or RED of rvci,-o"r#bi.r"^"0 or region, the EO shail
Zarrboanga
9lT, t
rmmediate
p.. may be, *i,o,
".1"" of th e correct
deliverv-
i"-t".ri, Jiinl*u.g" for the
ballots to the propir polling
piace.
4 If ttre misdelivered
ballots- are located outside
RED shall coordinate with his/her c**O#r" the region, the
that region to
for the immediate d.eiivery tr,. il"rr"i"
to the iolling
ff;H. "r
5 In any of the above circumstances, the EO/pES/RED
report the incident to the Comma"a -' - ..
b.rri..
shall

6 The EB sha1l announce the delay to the

voters and watchers
and proceed udth Uee nreliminarils
the arrivai of the ballot.s. "t;;rin-g;ile waiting for
7 . The EB shall record this matter in the
Minutes.
ts Shortage of ballots in, case the number
of allocated oflicial
ballots for a clustered preciact i" il- tian
registered voters in t[e tte number of
.t""turJd- precinct due to
"r-"in the voieis list.
approved requests for incluslon

1 . The EB sha11 prepare the verified list of names of voters

accommodated due to lack of not
officia_1 ballots.
2. The EB sha_ll inform the DESO who shall coordinate
EBs of the other polling piaces with auaiiatt. with the
the voters to cast their votes. f" - ba-11ots to arlow
of u *orro_p.."i.r"t
barangay, the DESO/DESO Support """.Siuif ,f.uff confer with the
PB: _gf . polling centers in nearby U*..rg.y" under their
jurisdiction- Depending upon the voters, the DESo
sha1l distribute them. to various"r-L".
polling "r
centers taking into
consideration the polling centers with- expected
turnout. low voter

11 lPage
 .). Through the guidance of
.the DESO/DESO Support Staff,
mstruct said voters to vote in
same voting center.
.";,h;.-;;;;g"pice within the
4 In all the above scenarios, EB
shall:
a Record in the Minutes, the
names of the voters; and
b
ilTj3"t?;J#.:.ji,lrn""l barlots shau also record in the
tr,.i. as"ign.;:il:,:i.fi:::::s.who were allowed to vote in
attach to tire-ilffi;tJ;::?,::
flS:iill:: *'. rure ana
5 The DESO/DESO Suor

."%rff #.t:'"J'H,'ii[:if il'it"THL=Jt:i?i:Tll:

c Insufficlent ballots delivered.
1 The EB shall report the shortage
proceed to open the votin of barlots to the Eo and sha-lr
ii ru["t"1"ii. uo shau reporr the shortage
A;.il1r6:iili.
2 If the ballots are al1 used and there
are unable to vote due to-the are remaining voters who
prepare the verified list of. "h";r;;;i;;,ri# the EB sha_11
voters .rot u""orr.r_'Jdated
tnsufficient ballots delivered. due to
3. The EB shal1 inform. the DESO
EBs of the other pglTlc p1;;; who sha_1l coordinate with the
;; barlots to a,ow
the voters to casftheir"v;,""
o.p."ail?,"o",
voters, the DESO shall alstriUrite -il."_ ""ii"',.
the number of
centers taking into consideration- .to u"riorls polling
expected low voter turnout.
,fr.".iorrrrg centers with

4' the guidance of the DESO, instruct

lhl""gf
rn another polling place within said voters ro vote
,fr" !"*?ilting center.
5. In a-11 the above scenarios, the EB shall:

a. Record in the Minutes, the

names of the voters; and
b. The EB with available oflicial
ba_llots shall also record in
Minutes the names.of th. the
"";;;;;;;
their assigned clustered pr""r"",'pl.""r.t arowed to vote in
attach to the Minutes, tfr" r..in.Jt!;;;;;".". to this rule and
6. The DESO concerned shall inform
inform the command c.",", ti the EO, who in turn sha-ll
th" i,i#7" ,*.,
D There is a problem on.the
width of the ballots, such as the
change in the size of the _sizel
ballots il;;;;;ier, transport and
:ffT":#:t.ions
therebv d;dil;"1T'"o-p.tibuity with
1. The EB shall immediately report
this matter to the EO.
2. The EO sha1l contact the NTSC
for guidance.

12 lPage
 .)
The EB sha_ll record this matter
in the Minutes.

E. There are missing items in

the ACM case on Election Day.
i All or majority of EB Smartcard
unavailable or invalid. Security Key pINs are

1. The EB shali call the DESO _ TSS.

ii. The DESO-__ TSS.shall
,refer the matter to the NTSC,
which in turn,.will coo.dinarc
authorize the issuance th;
*iit rn. pMO Director to
PINs within the day. "f
i;; rtcard security Key
iii. The EB sh{l wSrt for the Smartcard
to be issued Security Key pINs
Sg* tV tf,. Og.dOl TSS ard thereafter,
shall proceed.o*ith the
"onJuJJ the voting.
iv. The DESO _ TSS shall inform
NTSC on the successful
use of the Smartcard Security
ettis provided.
v. The EB shall record this matter
in the Minutes.
a. If both USB devices aLre missing/defective/comrpted
to FTS procedure. data. - refer

2 Missing USB Modem.

i. The EB shalt^inform the EO

fact. The DESo _ tss srrJr and DESO _ TSS of this
Trnllai.,.ry inform the
NTSC and request fo, i""";;;';itie
missing item.
ii. The NTSC
to the pMo Director rhe
issuance of:Il]:=t*end
new- U€B fraoa"-.-i#"fVtSC
with the Eg shall conlirm
tfre OpSO-_'tiS * Ur. availabilitv
i"d
the usB *-"^1:1r"I of
pi"t
"p^;;;.
authorized representaiive, ,f Eo, ;fi[;r],;
tfrJ t;.,ical hub.
iii. The EB sha_ll record this matter
in the Minutes.
Other items such as olug adapter,
ACM power cord, battery cable,
ro11s of thermat p.o.i.
USB- modem, sim cards,
Jh."kliJ;i;;#;;tl,of th" ACM case,
pens'
"f.rri"g
inside the ACM case: - hefer "loil,;iirr;ffi,
to trs ;ilffi;":rrg
are lacking

F. Insulfrclent thermal orrper for

audit logs aud ERs. ' vote receipts and printing of

r. The EB shall report this np_ttel

to the DESO who shall in turn
same to the Eo f". .;;;;I;s"to
L..o"",:..*. the Command

3. The EO shall retrieve from the

contingency ACM case, the
thermal paper neeoecl.

!3 lt:., 1...
 4. The DESO may also check with other polling
places for extra
thermal paper.

5. The EB shall record this matter in the Minutes.

G Marklng pens are all out of lnk or the peas

are all missing.
1. Use regular black ballpoint pen.
2. The EB. shall report, this matter to the
DESO who shall
report the same to the EO for reporting toGe in turn
Command Center.
3. The EB shall record this matter in the Minutes.
H There is sabotage, exploslon, equipaent robbery
siailar circumstances. and other

1. If required to leave-the precinct, the EB

shall report this to the
EO and immediately secure all equip-";;,
election forms and
supplies, inform all political p;qy ..p;;..ntarives,
arms and watchers present of tt . t citizens,
voting, and then proceed with security or suspension of
".,"ter
personnel to a safer
p1ace.

2. If peace and order is restored, the EB sha-ll

conduct inventorv
of. al.l equipment, forms ana' etectlon-ilpil:.li't;:'X:
missing item/s, the.EB sha-ll report to tfr.EO pNp for
proper documentation and investigation. and local
Thereaft.., th. i6
shall call the Command Center to"iniorm about
item/ s.
t'e ;i;;;
3. The EB shall record this matter in the Minures.

I There is a catastroph" flood,_earthquake and others,

]jh.ftr::
or by reason of emergency tn tie tocatitn--=
1. H required to leave,the precinct, the EB
shall report this to the
EO and immediately secure all equipm.rrt,
election forms and
supplies, inform all political partf representatives,
arms and watchers present of thj transfer or citlrens;
suspension
voting, and then proceed with security to a safer ptace. of

2. The EO shall report this to the Command Center.

3. The EB shall record this matter in the Minutes.

J Absence ofthe DESO - TSS.

1. The EB shall inform the DESO of the absence of

the DESO _
TSS-

2 The DESO shall inform the EO about the absence

of the
DESO - TSS.
a
The EO shall designate a substitute DESO _ TSS.

14 lPage
 4 The EO sha11 report this substitution to NTSC for
purposes. record

u. ELECTION DAY, TECHNICAL ISSUES

A. ACM is defective and.contingeFcy

ACM at the OEO/OpES or any
spare ACM at the Technical tiub
ii
"".if"iiu.
1 The EB shall call the DESO _ TS.S_assigned
and shall determine the cause of tne in the polling place
*"afunclio.r.
2 If the DESO - TSS cannot reso.ly9
the
report the same to the EO and NTSC. malfuncilon, he/she shall

o shall assist the DESo

ffitsc - TSS in troubieshooting the

4
1l
d:: sixty. (60) continued minutes of failure
and non_
operation of the ACM despite a!sistarrc";;"4.
latter shatl recommend t" tir. prrrrO NTSC, the
of the defective ACM and
oi*"1o;;;,h. replacement
"uth;;;.-;;ffi^;;
case may be, to deolov a contingency ;.:, pES, as the
ACM i" fii.7fr.. custody
!:]T i--:aiate replicement. ihe eo, o. r,i"7irlr authorized
representative, shall retrieve the defective ACVi-i-",
bring the same to the technicath;;i;'r.;;. ""' the EB and
5 Thereafter, the DESo sha1l perform
.TSp_
replacement procedure of_-the the following
ACM:
a. Remove the 2 USB devices from the
defective ACM.
b. Turnover the defective ACM to the Election
Officer.
c. Once the- replacement ACM is received,
the
connect the 2 USB devices to the contingincy EB shall
ACM.
d. T\rrn on the ACM and resume the voting.
6 The DESO - TSS shall report to the
replacement.
NTSC the fact of

While troubieshootins or seeking t.} e replacement

of the ACM,
the EB shatl announfe to the vo"te.:-;;J,t";;;i"i,i.,g
their vores that rhey have the foffo*ing to cast
optiol; '"
i. To proceed in the casting of votes
by shading their ballots with
waiver of their right to be issued a voier,s
these ballots shall be temporarily piaced
.."Jpt. i., which case,
insidJ th. Onr"lop. fo,
Rejected Bauots, HaJf or To_r" u;"r;J
Ua]f
offi";G;;* and other
ot Torn Unused off,rcial e"[ot",-;"f 6rn,.a
Ballots and which official
shail be batcfr_feJ6i tf-r. OSJ}*" the close
of the polls; or

ii. To wait for the ACM malfunction to be resolved

replacement ACM to arrive, for tfre- to-cast'iei. or the
personally ,rotes a.rd
feed the ballot in the ACM.

8 The EB shail record this matter in the Minutes.

1sI
B. ACM is defective and there ls nelther
any available contlngency
ACM at any OEO/OpES oor eCU alfne fecnnical Hub.
"p"r"
1' The EB shall inform tle Eo and DES. - TSS
of this fact. The DESo
- TSS shalt immediately inform the lfiSC. -'
2' The NTSC shall instruct the Eo or DES.-TSS
troubleshooting procedures to conduct the basic

3. If the pro_blem persists, the DESO shall look for

available ACM from
oth-er polling place that had successfuly completed alr tasks in the
ACM.

4. The NTSC shall recommend to the pMO Director

for the replacement
of the defective ACM using the ACM t
this purpose, the EB th-=at proviaed- tt -i.pr.".*ent
orrr-tt.
other polling place. For
remove a-11 USB dT_:.". and piace the "same ACM shalr
securit5r keys a'd prNs inside'tr:r. ..ru.tope
with the smartcard
usB device (c'E. Form^No. A18-B). i[;:"-. intended
EB
for the main
proper documentation sha11 make the
of the turnover or tne ecu ,ra
same in the Minutes. "ri"ri""i. tt .
5. The NTSC shall inform the EB or the EO
or
representative to bring the replacement his/her authorized
including its peripheralJto the and aefective aCVts
t."fr"i""f fr"U.
6. The technical hub shall turnover the functioning
ACM with the
major peripherals to the Election Oticei-or his/her
representative. authorized

7. The EB shall record this matter in the Minutes.

C. Ballot Jam.

1 f|9 ne shall press the ACM cover button (red button at the back
of theACM) and shall gently pull out the Ujff"i f."_ the entry/exit
slot, then close the ACM Cover.

2 After the ACM has been cleared of the ballot jam, EB shall
the ballot to the voter who sha_ll re_feed tfr" "tuii.t return
to the ACM. If
the ballot is rejected by reason that it has uf.."ay been
-Ja]iot counted,
the EB shall open the ballot box pf.". tf.r. inside, in the
presence of watchers. ""a
3 the EB has difficulty or is unable to remove the ballot from
If,
where it is jammed, EB shall not force the baUol out
of the ACM
but instead, call on the DESO - TSS to in removing
the ba-llot. """i"iit.-
4 If the cause of the baliot jam is the improper stacking of the
ballots
inside the ballot box, the EB, in the piesence of the watchers,
shall
o!..1 ballot box, press the ballots in order
.ft" to make
additional ballots, and thereafter, close the ballot box.
room for

5 In all cases, the EB shall ensure the secrery ofthe ba11ot.

16 I
 6. The EB shal1 record this matter in the Minutes_

D' Contiauous rejection of ba,ots by ACM

several ballots.
after initiar acceptance of

1 Refore feeding the next

_ballot, the EB shall perform scanner
cleaning procedure. If a-fter
"f.u"i"gl
ba.llot even after feedins_i" fo".
tfr.',icf,i rejects the
"riff
aifE.."i t.i."r.,i."", the EB
shall call the DESO - rsls assignJ u ,rr.
,"ii*Io,"*.
2 The DESO - TSS shal1 determine the cause
of the rejection of
the ballots and perform procedures to resolve-it.--'
a
t4. p-lg!:r" persists, the DESO _ TSS shall report
If
to the NTSC and seek further assistance rhe incident
o., ...tlui.rg the issue.
4. The DESO - TSS shall attempt to troubleshoot
instructions of NTSC. following the

5 If the continuous reiection of ballots by the ACM persists

despite assisrance t
to the PMO Director "*
trr. ivisclu,,.\itc .."o*_.r,d
for the replac.-..rt oi tt "i.lt
.'Jefective ACM.
The NTSC shali thereafter authorize tfr. pe-S
o. dO, as the case
contingencyAcM in his/her custody for the
*Ylj,,^1111oI, "
lmmedlate replacement thereof. The pES or EO or -his/her
authorized representative, shall retrieve tt
a.r."tir" ACM from
the EB which shall be brought ,o at.,."fr"iJ"i-fi"r.
"
6 Thereafter, DESO - TSS sha-11 perform the replacement
procedure of the ACM. The DESO _'tSS
report
"frrfi-ii_rlreafter
the fact of replacement. ffre same US! a"ri"."
:o_tlT-NTqC
smartcard security keys shall be used "na
7 The EB shall record this matter in the Minutes.

E. The hash code of the ACM does not match

based on the Final Trusted Build.
the published code

i. The concerned EB shalt call the DESO _ TSS

to verify the hash
code of the ACM and compare it urith what *"" p"LU"f,J
o.,
the COMELEC Website based on the Final Trusted
Build.-
2. If the DESO -TSS finds out that the hash code d.oes not
match,
the incident shall be reported by the DESO _ TSS to pO
the and
the NTSC.

J The NTSC sha]l recommend to the PMO Director for the

replacement of the ACM.

4 The EB shall record this matter in the Minutes

['. ACM printer issues.

1 The EB sha1l call the DESO - TSS assigned in the polling place.

17 lPage
 2. The DESO - TSS shall attem pt to troubleshoot by performing
the following procedures:

a If the printer cutter is not in its normal position, open

printer cover and check/ adjust th. pt.c.-e.ri' of the
the
printer cutter.

b If the print on the thermal paper is not clear, open the

printer cover and wipe the p.irrt.. head with tfr.
cloth. "i"".rirrg
c If the thermal paper is not properly installed, check
thermal paper and make -suie ii is aligned,- u.ra tf,.
the
thermal coating of the thermal roll is facin! aoi,rn*aras.

3 If the probiem persists, the DESO - TSS sha-ll report

the incident
to the NTSC and seek further assistance in resilving
the issue.
4 If the ACM printer issue remains unresolved despite assistance
from the NTSC, the NTSC shall recommend to tfrt pfVfO Director
the deployment of contingency ACM. The EO, or his/her
authorized representative, shall retrieve the defective ACM
which sha_ll be brought to the technical hub.
5 In the process of troubleshooting or the replacement of t],re
ACM, the EB shall annourrce to_ the voter or waiting to
cast their votes that they have the following"""irrg
opti&rs:
a To proceed inthe casting ofvotes by shading their ballots
with waiver of their right to be issuld a voter,s receipt. In
which case, these ballots shall be temporarily placed
inside ttre Envelope for Rejected Ballots, Half" or Torn
Unused Official Ballots and Other Half of Torn Unused
Official Ballots, and Counted Official Ballots and which
shall be batch-fed by the EB before the close of the polls;
or

b. To wait for the ACM malfunction to be resolved or the

replacement ACM to arrive, for them to cast tf-reir votes
and personally feed the ballot in the ACM.

6 The DESO - TSS shall report to the NTSC and the EO of the
successful troubleshooting or replacement of the ACM.

7 . The EB shal1 record this matter in the Minutes

G. Thermal paper jam,

1 The EB shall open ACM printer cover and gently pull the
thermal paper.

2 Once the jam has been removed, the EB shall reload the
thermal paper or replace a new thermal paper ro1l, if required.

18 lPage
 o If the problem persists, the EB shall call the DESO _
TSS to
assist in resolving the matter.
4 The EB shall record this matter in the Minutes.

H. Frozen ACM Screen.

1. If the screen is unresponsive to- t9u9h input or

remains static,
res.tal the ACM by pressing and holding ih" po*..
wait
button and
for the ACM screen to initia-lize.

2. If the ACM is still unresponsive, the DESO _ TSS shatl

same
report the
to the NTSC.

3. The NTSC shall assist the DESO _ TSS in troubleshooting

ACM. But if the the
issue persists, the former .."o**."Jt?
PMO Director for the replacement of the aCtt4"huli and authorize iii.
PES or th9 EO to deploy a contingency ACIrA the
i" fri"lfr.,
its immediate replacement. tne FnS 6, BO, o. his/her ilGy;;;
representative, shail retrieve the defective ACM from
u"th;;;
ttre pg ,rhich
shall be brought to the technical hub.

4. The DESO-TSS shall-pgrform the replacement procedure

ACM. The DESO - TSS shall thereaftei report
of the
to tte NTSC the faci
of replacement.

5. In the process of troubleshooting or seeking the replacement of

the ACM, the EB sha,ll alnounce-to the vote?s casting
o. *aitirrg
to cast their votes that they have the following optionsl

a. To proceed in the casting of votes by shading their ballots

with waiver of their right to be issued a votei,s receipt. In
which case, the-se ballots shall be temporarily placed insid.e
th^e Envelope for Rejected Ballots, fiaf oi to*
Urrr".a
Official Ballots and Other Half of Torn Unused Offrciai
Ballots, and Counted Officia-l Ballots and which sha[ [e
batch-fed by the EB before the close of the polls; or

b. To wait for the ACM malfunction to be resolved or the

replacement ACM to arrive, for t_hem to cast their votes and
personally feed the ballot in the ACM.

6. The EB shall record this matter in the Minutes.

I Power fallure oa election day.

1. The EB shall ensure that the ACM is connected to the battery
to proceed with the votiag.

2. The EB shal1 report the power failure to the DESO. The DESO
sha1l notifi, the EO who shal1 then report to the Command
Center of this fact.

3. The DESO shall inquire from the local electric provider on the
duration of power intermption and advise the EB on the matter.

19 lPage
 If power cannot be restored by 5:00 o'clock
in the afternoon on
election day, the EO shall provide alternative
provisions. lighting

4 The EB shall record this matter in the

Minutes.

J The battery has been discharged after FlfS.

1 The EB shall follow the instructions in

connecting
the battery and then to the electric"l ;"til-ii;;;;e the ACM to
the poiling p1ace. is power in

2 In case there is no power in the polling place,

the EB sha11 noti$
the DESo - TSS who shatl report th"-p;;;-1l,mt;-wrsc
EO.
ana the

3 The EB shall record this matter in the Minutes.

K. Traasmission Failure.

1 The EB shall inform the DESO _ TSS assigned

place.
in the polling

2 The DESO - TSS shall perform the following:

2.I. If the tralsmission media is a USB Modem:

2.1.1. Check if the.USB ports are *orking by performing
USB ports diagnostic.

2.1.2. Clneck if the USB Modem is properly connected

to
the USB port, or insert the USB iUoaem to the
other available USB port.

2.1.3. If transmission still fails, use the secondary sim

card.

2.2. If the problem is the transmission device, the EB may

use
the transmission device from any of tire other potti.rg
places within the same voting center that has frnisnej
transmission and attempt to re_transmit.

If the DESO - TSS is unable to solve the transmission failure,

he/she will report the matter to the NTSC and ask for
assistance or other solutions to solve this issue.

4 if there is weak or no signal, the EB shall perform the following

procedures:

4.1. Complete the printing of the remaining twenty_one (21)

copies of ERs and other reports.

20 I
 4.2. Transport the ACM to the nearest voting
center previously
determined by the EO where comm"1_ri"",i""i
strong to attempt re-transmission. "ig""f
i.
4.3. Ifafter three unsuccessful attempts to re_transmit, the
(3)
EB.shal1 proceed wifh the Uallot review, printing
audit 1og and execution of the final U""tuf of the
fu.r"tion. The
EB sha_ll bring the ACM case
ACM to the
canvassing center. The EB shall"ontrj;i;;The
not rem"ove the Main and
Back up USB devices.

4.3.1. The EB sha,ll explain in writing to the

BOC the
reason why they are not able tolransmit.

5 When transporting the ACM to the nearest

canvassing center pursuant to Nos. +.2
voting center or
ensure transparencv in transporting the
iii +,.i-, the EB shall
the EB sha11 a11ow -the watchers oi *y ACM. In which case,
l",..!"t.a
accompany the same. For security ,."at.r", parties to
the assistance of the members th; i,Np-;;a7i.
the EB .rr"y .".k
"f arp.
6 The EB shall record this matter in the
Minutes.

L. Unable to execute final backup.

1 The EB shali check if one of the USB devices

is a WORM capable
USB, the ACM will also display a mes"ug;
devices are both MArN uSB ievices
th"i t; inserted USB
not proceed.
#; A;"il; backup witl

2 The EB shal1 veriff if the date and/or time

of the
If not, change to the corre-ct, date and/or ti"r. ACMproceed
is correct.
to
execute the final backup of the ACM. ""a
Iltheft:9fE and/or time of the ACM is correct, the EB shalt call
3
DESO - TSS to report the prott.m, *fro'irr'i.r.r,
shall
gr: Nrqg and perform tr," p.J".J".. sr;; bi N.rSc to call
this problem. "orr,.
4. The EB shall record this matter in the Minutes.

M. ACM does not shutdown.

1. The EB shall press the power button at the back of the

ACM.
2. The EB shall remove the power adaptor from the power
outiet.
3. The EB shall disconnect the battery from the ACM.

4. The EB sha-11 record this matter in the Minutes.

ARTICLE VI

21 lPage
 REcToNAL/p".,,,n3fiIl1-1six,affi?iiltffi"lx*B.ARDoF
cA,rvAssERS (R/p/D/c/MBocl
__ __.{rs,r
sec. 9. contjne1yg procedures
Regtonat/provtnctat/Dtstrt;-Uaqu;iiiif,"T'-' Appltcable to the
(R/P/D/C/,,BOC) durtng canua.silng. -
B9ard. oJ Ccnuassers
event that there is a need for - rh.'p.oceaure ro be observed in the
the imm-ediate-;;#";.. of the carvassing venue due
and other emergency situations
;".ff.""* ;;;g the canvassing on May 12,

1 In cases of the C/MBOCI^{-.

BO^C sh-all notify in writing
matter and request for the transfer the pES of this
of the u.lr.'of tfr. canvassinq.
PES shall approve the regye^s!
upon determination of the va_lidiry;f The
request. For pBOCs. pBgg:,'CeoC"--i"-i6R, rhe
Zamboanga City, the RED sh-a.ll;d;;ii.'..q.,i.r. Davao Ciry and
For the RBoC,
:;tY,
Executive Director rt. iii.."J.* iiBHor shau approve the
the

2 authoriry shall report the approval

Il:;:Or""t"g to the Command

Upon receipt of the aoorova-l., the

Chairperson of the BOC, shall notifu
all political p".w ..nri"..rtatives,
of the EB' and other stakeholde-rsl"itir."I;*i..,"*u,"ir.." and members
#;;iliJpo"t .,g thereof in the
S1'#i,il:ffiT111::#:*:l;;;;;;ffi ;onen/opn"s'r<ido,

4 The BOC Chairperson shall conduct

paraphernalia and documents, an inventory of all canvassing
and .e"o.a ur. in the Minutes.
"a-e
Sec. lO.Coltt-nglncg procedures Apptlcable
Reglonallproutnctat/Dtstrr"itciiitu"iiJi-i*" to ilE
Bo.,rd, oJ
,:{1ytr"?,,;}. procedurels to r. o'r..*"d in the event thatcanuassers
*'.fiffi y :ilJa
problems
ssi n g:
-
ll,l,)*o, o*
".",'
(R/PlDlcll/.E,oc) "
on May il8 ly
t2, { d:H;}..*
z6bs, are Js rouow",
}L;.. "*:
A. Malfunctioniag of Co_nsolidation/Canvasslug
MBOC, CBOC, DBOC, pBOC, or niOC'- System (CCSI at the

1' The BOC sha, instruct the ccs operator (ccso)

laptop. to restart the ccs

2' If the problem persists, the ccs rechnical support (ccs rs) shall ca-,l
the NTSC to report the CCS *.ff"""ti"".'
3' upon approval 0f request, the Boc chairperson shan
malfunction of the CCS and the announce the
oi tt. ."t i" l"ir"* ,r,.
defective CCS. "pp.or.1 ""t
4. The BOC Chairperson shall invite watchers
representatives, of political parry
citizens' arms, watche." arra tt. *;*;";;-trrJ es,

22 lPage
 stakeholders arld me1lers^of the pNp/AFp
retrieving the contingency ccs laptop to accompany the CCSO in
from t],e technical hub.
5. The CCSO shall thereafter immediatelv
brin.
i.".t;au""tr;;"#si;;.i";TXiH:d,Tit-".H,ffi::
[:::lJ:.:f
i. Ensure that the main CCS laptop
has been turned off properiy.
ii. Remove the SD Card from the
defective CCS laptop.
iii. The CCSO the contingency CCS laptop in the
"n*l_O-?:.
designated place in- the
"*r"."i"Juiir..
iv' shall insert the sD card into the
liil:t" conringency ccs

v The CCSO shail connect the conti

ngency CCS laptop to the main
power source and turn it on.

V1 The CCSO shall perform the procedure

lnstructed by the on restoration as
N?SC.

vii' The ccso shari store the defective ccs laptop

packaging and rurnover in its orisinal
tir. uo" to ir,e Ch"i.p;;;";;i;;;-;t
6' The ccs rs shal1 lhereafter call NTSC to report on the
repracement of the successfui
ccs raptop ;; ,rr. .I""Lpri"n of the canvassing.
7. The BOC shall indicate this matter in
the Minutes.
B. All/MaJortty of USB tokene are unavallable
or defective.
t TS shall inform the NTSC of the missing
h".""":a or defective USB

2' The NTSC sha-ll refer the matter to

the pMo Director who shall authorize
the reconliguration of the USB t;k;;s:

3. Upon approval, the_ NTSC shall assist

reconliguration. The the CCS TS in the
C.CS TS.shall
successful reconfiguration of the USB
,.p;;;, update the NTSC of the
;L;ns.
4. The BOC sha1l indicate this matter in the
Minutes.
C. Alt/Mdority of the BOC plNs/passwords
are unavailable/rdected.
1' The ccS TS shall inform the NTSC of the unavailability
the PINs and/or passwords. or rejection of

2' The NTSC shalr recommend the issuance of pINs and/or

passwords to the pMO Director who sha]l replacement
authorize the issuance of
replacement pINs and/or passwords to ttre gOC
members.
3. The NTSC sha-l] rssue to the BOC the replacement pINs and/or
passwords.

23 lPage
 4' The BOC sha1l proceed to-open the
canvassing with the use of the pINs
and/or passwords issued uv ur. Nis-c
-iir.ihe assistance of the ccso.
5. Thereafter, the CCS. TS shall inform NTSC of the validiW of
pINs passwords
/ provided r.;;;;i";' ;ith";
J;;"",iul,., "' the
^',d
6. The BOC shall indicate this matter in
the Minutes.
D. SD Card is not available.

1. The CCS TS shall inform NTSC about

the matter.
2' The NTSC shal1 recommend to the pMo
Director the issuance of blank
SD Card who shall authorize tfr. t"""""*
i" the BOC.
3. Upon approvai of release, the Boc chairperson
political parties, citizens, sha11invite watchers of
".rr",
CCSO in retrieving the blaak
urrJ
Sd C;; "iIi.t ota"r" i" ,"*"r?."v ,rr"
i.J* .n. technical huh.
4' Upon arriva-l at the canvassing venue,
for instructions to complete t# p;;;:*'- ccS
the ' TS shal1 ca-11 the NTSC

5. For record and monitoring purposes, the

ccs rs
on the successful resolut[n oftf.r. pr.UL*. sha11 advise the NTSC

6. The BOC shall indicate this matter in the

Minutes.
E. Failure to receive preclnct level results
by the CBOC/MBOC.
1' The cBoc/MBOC shall 0rder the EB to bring
the ACM to the canvassing

2. The BOC
-Chairperson shall require the EB to expiain
reason / s for in writine the
non_transmission oi election .esutts. Tfi ;;o A'Ct;;:"r*"
shatl ensure thar the- EB complied *itf, iir.l.i"tirrg
the execudon of full backup p.o".dr... ---'' of tf,r.
".,Jf,ll*^r"o
3' fhe. BOC Chairperson shail direct the EB to retrieve
device from the Main usB
the ACM and place the sameli an enveiope
transmitted,,. and mark ,.not

4' The Reception and custod_y Group (RCG) sharl receive the
marked as "not transmittedn a.,d .e"o.d the sam. envelope
and immediaterv forward to the Boc. *r.."uit".,
i" i." r"gir..".i i".r.
the cBo6iil;6d
open the said envelope, retrieve the ACM nad"
same to the CCSO who shall foilow the procedu.."
iise d;";;; "rr"*
eir;;;.
p.ouia"a iri S.t. Is,
III-A of COMELEC Reso. No. 10731 for thaimporUng
of precinct results
from ACM in case of non_transmission. - - -

5' The Boc chairperson shall coordinate with the command

the reverse logistics of the center for
ACM.

6. The BOC shall indicate this matter in the Minutes.

r. ugB. device was praced inside the ballot box and
retrieve the same for tlre followiag reasoas: (1) Tothere is a need to
submission of USB device to the RtG; .oa comply *ftiln"
1Zy There was a failure to

24 lPage
 transnit by the EB and- the USB device is
uploading of precinct results by ti;;6;lilso". needed for manual
1 ' The BOC Chairperson sha, order the EB and the city/ Municioal
the ballot box to th. eb6ior,r,. purpose
H:T5tril?,:ring of retrieving

, exprain in writing the reason for placing

ff,?S""..5:,J-;f1Tffi*1to
3. In the presence of the BOC, the EB shall
USB device and turnover the same
retrieve the envelope of the
to tfr" niCfor proper recording.
4. In the case of manual uploading, the RCG
the B oC Chairperson. T'hereaftel,,r.,"
shall submit the envelope to
Ce o c7ilie o C ;il;."p*,;:""_d
envelope, retrieve the ACM n,,ain'use
CCSO
devi"l^La give the same to the
who sha-ll
fo11ow the p.oc.du.e"
importing of precinct
f.*iaLi a..i"Ie V, Sec. 8, (tI) (M)
l9l lor lhe ,"""i,I-fr"rn ihe ACM in case of non-
transmission.

5' This opening sharl be subject to the approval

the commission .En Banc
and proper nolice to the concernet' Bgl 0f cirylrra.,rnicipal Treasurer,
candidates, watchers, ali parties ana starcfrofaers
to be determined by tne fiOC Ctrairperson. of the date and time,

6. The BOC sha_ll indicate this matter in the Minutes.

7. The CCSO shall report this matter to the
NTSC for recording and
monitoring purposes.
G. Failure of the CBOC/MBOC to transmlt
to the D/pBOC.
1' The D/PBoc shari receive from the RCG an enverope
usB flash drive labelled "Nor rRAiriSMlfr;;;"1;;'.containins the
city/municipality. ih.
2 The_ Chairperson of th-e_ shall open said envelope,
retrieve the USB
flash drive raberled "Nor
^B_OC
rRANsrraimeorana give the same to the
CCSO who shatl follow the instructions Article
the Importing of City/Municipal
v,"s"".E fi,l iirrl iif
Results to OBOC/peOC. ""
3. The D/PBOC shall record this matter in the Minutes.
4. The CCS TS shall report this matter to the NTSC for
recording and
monitoring purposes.

H. Failure of the cBoc aud D/pBoc to transmrt result

to the IsBoc.
1' The NBoc sharl receive from the RCG an enverope containing
the USB
device labelled "Nor TRANSMIT'IED" for the crtyTaistrictTproii;;;.- -

2. shall openthe said envelope, retrieve the USB device labelled

I!:II9C
'Nor TRANSMIT'.ED" and give the same to the ccso *rro
the instructions on the importing of city/district/provincial"t Ji rouo-
the NBOC, if any.
,."r,rft.-to

3. The matter shall be recorded in the Minutes.

25 lPage
I. There is power supply internrptiou [Brownout/Blackout]
calvasslng venue. in the

1' The BOC Chaimerson. sharl inquire

from the l0cal erectric provider
duration of the power int.mrptio.r.- the

2. Tilre BOC shall cali the Command

Center.
3' The command center shall record
check if there is the l0cation and ask the Boc to
available c;;;; set. In the absence of a
-any chairpersoi
the Boc
:::::lg.:.t "r,au.*hau"t p"""Iu. -.L". .
"u
4' The BOC chairperson shall call the
status of the power supply command center indicating the

5. The BOC shall record this matter in

their Minutes.
.I. The hash code of the CCS does Dot
based on the Flnal Trusted SuUi. --
match the published hash code

1' The ccS TS sharl report the matter

to the NTSC, which sha, authorize
the deployment of thi co"ti"g.;cy c'Csl;pap as replacement.
2. Upon receipt of the CCS laptop replacement,
with the repiacement p.o".dr.." the CCSO shall proceed
Ca; taptop.
"f-th;
3. The BOC shall record this matter in their
Minutes.
K. There is lyetwork Fallure.

1. The CCS TS shal report the matter

perform the following procedures:
to the NTSC. The CCS TS shalt

i. Check the status of the network device;

ii. Unplug the network device, plug again, and test

the connection; and
iii. If the CCS faited to connect, call the NTSC
indicating the status of
the CCS.

2' The NTSC shall check the network status

wit the Network providers
and advise the CCS TS for action to Ue ta:<en.

3. If CCS is able to connect to the network, then no

needed' If unable to connect, the network technicianfurther action is
shal1 check the
network device arrd network availability with the provider.

4. once the connection is ready, the ccS TS shall call the NTSC indicating
the status of the CCS.

5. The BOC shall record this matter in the Minutes.

26 lPage
L. Backup creation and/or worming backup
has a problem.

1. The CCS TS shall trv to solve the problem.

TS shail call the rutSC for...i.tui... -- If the problem persists, CCS

2. The CCS TS shall report the successful

creation of backup to the NTSC.
3. The BOC shall record this matter in
the Minutes.

M. There ls a printer problem.

1. The CCS TS shall try^to- solve t.Ile problem.
If the problem persists, CCS
TS shall call the NTSC for u".i.turr".. -----' -

2. If the printer problem remains unresolved,

contingency printer from the tecrrniJ rrut, the CCSO shall get the
as the case may be.
a TS shall report the successful replacement
of the printer to the
IRS"a
N, There is a catastrophe: Ilre, flood,
earthquake and others.
1' If required to leave the canvassing venue,
equipment, election-form" ar,o sipptd' the Boc sharl secure arl
representatives, citizens' arms and ,rr"t"h"r" i"r"r" ","prr,r"i*p'".,,
present of the transfer or
suspension of canvassing, and then p.o"."a
a safer place.
.iriU,
"."r.itv il;;;"i
,"
2. If there is sufficient_ time, the CCS TS shall turn
pressing the power button. off the CCS laptop by

3. The BOC shall report the same to Command Center.

4. The BOC shall record this matter in the Minutes.
o. There is sabotage, exprosion, equipment robbery
clrcumstances and other slmilar

1' If required to leave the canvassing venue, the Boc

equipment, election forms and .i,ppt..r' inform shall secure a,r
representatives, citizens, arms and _atchers present"ff-p"fi,f"J-p".*v
suspension of canvassing, and then proceed .idtf, of the transfer or
a safer place.
*"".iq, p*"""""i ,"
2' If there is sufficient time, the ccso sha11 turn off the ccs laptop by
pressing the power button.

3' The Boc sharl check all the equipment, forms and
missing item/ s, report to thi 1ocal pNp forsuppries. If there-".a
r"r..iig"ti-o"-
are
documentation. Theriafter, call the command c..rt..7
t tiiE;;r;f**
about the missing item/s.

4. The BOC shail record this matter in the Minutes.

27 lPage
 Sec. ll. Authortty
^.of -the Commlsslon to Adopt Ad.dtttonal
ii+qff:+'1J:i"":'rr;;;ti:ffi1,'::?{:ffi r,l*p,.f
;il;a";;;;:"",
custodv,distribution",J"."t'i.u.ioi;"ffi
il;,:1:kyffi
mandat.,"-."*.Ji.il .oraerry, TIH?Jxf
-,";

I:Tf,,:".i:Hxlltionar honest, peacefur and

Drssemincrffon. - rhis- Resolution

ii5; ,1"';r'{JL:?,n",-"1-1
.rr.", I m two (2) daiiy newspapers sharl take
the philippines. of generJ i" "r.""riii""
The Education and. Information
publication of this Resolution Department (EID) sh a-11
and snaU furiisfr copies thereof to cause the
Election Directors. provincia.l Eie;;'il;:;:".", a1l Regional
Electoral Boards nationwrde. Election Officers and

SO ORDERED.

GEORGE ERWIN M. GARCIA

Chairman

SOCORRO B. INTING
MARLON s. CASQUEJO
Commissioner
Commissioner

AIMEE P. FEROLINO
REY E. BI'LAY
Commissioner
Commissioner

ERNESTO FERDINAND P. MACEDA,

JR. NELSON J. CELIS
Commissioner
Commissioner

CERTIFICATION
APPROVED for publication,
January 21,2025.

CO
Director IV ^/-1
Office of the Commissi.on Secretary

This Resolution cEU:r be veri-fied at this number (02) 85272987; email address
' 1,' '.,: . .r, . :r ',.:l,ir.-.-,..
r"__!_

28 I