Q.1 Explain the various Communication Styles.
Every person has a unique communication style, a way in which they interact and exchange information with others.
There are Five basic communication styles:
1. Passive Style Communication
2. Aggressive Style Communication
3. Passive-Aggressive Style Communication
4. Assertive Style Communication
5. Submissive Style Communication
1.Passive style communication:- (Passive communicators usually fail to express their feelings or needs, allowing others to express themselves. Passive
communicators often display a lack of eye contact, poor body posture and an inability to say “no.” Passive communicators also act in a way that states
“people never consider my feelings.”
A passive communicator will say, believe, or behave like:
1. “I don’t know what my rights are.”
2. “I’m weak and unable to take care of myself.”
3. “People never consider my feelings.”
2. Aggressive Style communication :- Aggressive communicators openly express their opinions without hesitation, often in a loud and controlling voice.
When speaking aggressively, people may make intense eye contact,point out fingers.
Examples of an aggressive communicator would use include:
1. speak in a loud, demanding, and overbearing voice
2. try to dominate others
3. criticize, blame, or attack others
4. “I’m right and you’re wrong.”
5. “It’s all your fault.”
3.passive-aggressive style communication:- PASSIVE-AGGRESSIVE COMMUNICATION is a style in which individuals appear passive on the surface but are
really acting out anger in a subtle, indirect, or behind-the-scenes way. People who develop a pattern of passive-aggressive communication usually feel
powerless, stuck, and resentful. You can recognize passive-aggressive communication with the following behaviors:
Words don’t align with actions
Facial expressions don’t match words
Difficulty acknowledging emotions
4. Assertive Style Communication :- The assertive style of communication offers an effective and healthy way to express yourself. It encourages open,
honest dialogue while still considering the needs of others. Being assertive means respecting yourself and other people. It is the ability to clearly express
your thoughts and feelings through open, honest and direct communication. You can recognize assertive communication with the following behaviors:
The ability to express desires and needs with confidence
Encourages balanced conversations in which both people have a chance to speak
The ability to say no
Maintains good eye contact
5. Submissive Style Communication :- This style is about pleasing other people and avoiding conflict. A submissive person behaves as if other peoples'
needs are more important, and other people have more rights and more to contribute.
Examples of the Submissive communicator would use include:
1. Voice – Volume is soft
2. Posture – make themselves as small as possible, head down
3. Gestures – twist and fidget
4. Facial expression – no eye contact
Q.2 What is effective Communication?
Effective communication can happen if we follow the basic principles of professional communication skills. Effective communication is about more than just
exchanging information. It’s about understanding the emotion and intentions behind the information. These can be abbreviated as 7 Cs. They are:- Clear,
Concise, Concrete, Correct, Coherent, Complete and Courteous.
1.Clear:- Be clear about what you want to say and write
2.Concise:-Use simple words and say only what is needed .
3.Concrete:-Use exact words, phrases, Use facts and figures .
4.Correct:-Use correct spellings, language and grammar .
5.Coherent:-Your words should make sense and should be related to the main topic .
6.Complete:-Your message should have all the needed information .
7.Courteous:- Be respectful, friendly and honest.
