Kushal Pandey
Branch Manager
Enterprising Branch Manager successful in leading every facet of new and ongoing business
operations. Professional key accounts & sales focused manager with 14 years of management
experience in diverse fields. Strategic thinker and tactical decision-maker with passion for serving
customers and exceeding expectations. Proven history of building relationships with satisfied customers.
Creative problem solver skilled at de-escalating situations and driving positive change. Equally skilled as
management leader and meticulous number cruncher focused on overall operational performance.
Experienced with managing branch operations and driving team performance to achieve business
goals. Utilizes strategic planning and effective leadership to enhance operational efficiency.
Contact Work History
Address 2023-11 - Branch Manager
Lucknow, India 226024 Current
Narayana Educational Institutions(Coaching
Phone Centre), Lucknow
(+91) 8875828166 • Forecasted future branch performance by
E-mail analyzing historical data and industry trends,
kushal.aiims@gmail.com allowing the organization to make strategic
decisions based on accurate projections.
• Led a team of sales professionals to exceed
Skills performance targets and increase revenue
generation consistently.
Campaign • Maintained open lines of communication with
development Upper
senior executives regarding branch
intermediat
performance metrics while proactively
e
suggesting strategies for continuous
Key decision improvement.
making Advanced • Implemented staff training programs aimed at
improving overall customer service skills,
Performance
product knowledge, and sales techniques,
metrics Advanced
leading to increased client satisfaction rates.
Database • Implemented cost-saving measures without
Management Upper compromising service quality or staff morale,
intermediat ultimately increasing profitability for the
e branch.
• Collaborated with other branch managers in
Business
Upper the region to share best practices, implement
development
successful initiatives, and improve overall
and planning intermediat
regional performance.
e
• Implemented effective marketing strategies to
attract new customers and grow the branch''s
Prospect
client base consistently.
targeting Advanced
• Developed strong relationships with key clients
through regular communication, personalized
Software service offerings, and strategic account
management.
Leadsquared •
2021-01 - Business Development Manager
Languages 2023-11
Think & Learn Pvt Ltd (BYJU'S), Lucknow, India
• For uttar pradesh location to look after Byju's
Hindi , English
Aakash & Byju's tution center segment with all
Advanced
digital & offline segment of K9 , K12 & IAS
offline course in all over uttar pradesh &
western region with International Epic learning
platform K9 product.
• Improved and boosted brand image by
implementing focused marketing campaigns
and engaging in professional networking to
support outreach.
• Achieved the overall revenue of rs. 4.35 crore
till present.
• Incorporated product changes into marketing
messages to drive customer engagement and
maximize profits.
• Monitor the performance of individual
franchise locations within the region, analyzing
key performance indicators (KPIs) to identify
areas for improvement.
• Monitored market trends and competitor
activities to identify areas of potential
opportunity.
• Created company brand messaging,
collateral materials, customer events,
promotional strategies, and product
commercialization.
• Performed client research and identified
opportunities for account growth, account
penetration and market expansion.
• Consistently met or exceeded monthly quotas
through diligent prospecting efforts, relentless
follow-up activities, and expert negotiation
skills.
2020-12 - Business Development Associate
2022-05
Think & Learn Pvt Ltd, Lucknow
• Joined Sales vertical as Fresher and served in
direct selling B2C for 1st year
• Generated revenue of ₹ 80-95 Lacs through
Direct selling and ensured best end-to-end
customer experience Exceeded target
individual average revenue goals year over
year.
• Proactively engaged customer in various
departments in order to provide in-depth
product knowledge in non-commissioned
environment
• Improved sales documents with cut and paste
feature.
• Enhanced sales techniques and marketing
plans to strengthen business development
efforts.
2011-08 - Junior Accounts Assistant
2020-09
AIIMS , Jodhpur, Jodhpur
• Developed strong working relationships across
departments, collaborating effectively on
cross-functional initiatives that impacted
financial performance.
• Safeguarded company assets by adhering to
established accounting principles, policies,
and regulations consistently throughout daily
tasks.
• Facilitated efficient data entry and record-
keeping, ensuring accurate financial
information for company use.
• Ensured smooth completion of projects
through diligent tracking of expenses against
budgets, proactively identifying variances
requiring attention.
• Aided in the development of more accurate
forecasting models by providing detailed
historical financial data analyses.
• Expedited month-end closing procedures
through streamlined processes and enhanced
communication among team members.
Education
2018-01 - MBA: Business Management
20192 ISBM University - Jaipur
• Received ISBM Scholarship event certificate
• Professional development completed in
management subjects with finance
• Completed professional development in
management skills
2010-06 - B.Com: Accounting And Finance
2013-08 Lucknow University - BSNV P.G College
• Continuing education in accounting &
commerce background
• Completed development in undergraduate
course
2007-04 - High School Diploma
2008-05
Dr VSPS Public School - Lucknow
2009-04 - GED
2010-05
Dr VSPS Public School - Lucknow
Accomplishments
• Repeatedly received recognition from
superiors for excellence in service.
• Increased yearly revenue by 150% in 2022.
• Won "weekly achievement" for revenue
achievement.
• Increased monthly revenue 110% through
implementation of strategic initiatives.
• Achieved target revenue by completing sales
task with accuracy and efficiency.
• Used Microsoft Excel to develop inventory
tracking spreadsheets.
• Supervised team of 15 staff members.
