Scribd
Upload
19 views2 pages

Resume 5

Gaurav Bhatrai is an experienced professional in the service industry, currently working as a Captain at Thalaivar Restaurant since January 2021, where he focuses on customer satisfaction and staff training. He has prior experience as a Guest Service Associate at Udman Hotel and completed industrial training in various departments at Svelte Hotel. Gaurav holds a Diploma in Hotel Management and possesses strong leadership qualities, adaptability, and proficiency in relevant software.

Uploaded by

santriptmrb
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
19 views2 pages

Resume 5

Gaurav Bhatrai is an experienced professional in the service industry, currently working as a Captain at Thalaivar Restaurant since January 2021, where he focuses on customer satisfaction and staff training. He has prior experience as a Guest Service Associate at Udman Hotel and completed industrial training in various departments at Svelte Hotel. Gaurav holds a Diploma in Hotel Management and possesses strong leadership qualities, adaptability, and proficiency in relevant software.

Uploaded by

santriptmrb
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

GAURAV BHATRAI

Address- C-67, Shiv Gali Nanak Chand Basti Kotla Mubarakpur


New Delhi - 110003· Phone- 9654444077
Email · - jerrybhatrai00@gmail.com

OBJECTIVES
To achieve excellence in the service industry, with constant quality performance. Instill and support the operation
philosophies of the organization while developing and nurturing new food & beverage products and product
delivery guidelines.

2 JAN 2021 – TILL NOW


CAPTAIN, THALAIVAR RESTAURANT
 Deliver superior service and maximize customer satisfaction
 Organize and supervise shifts
 Train new and current employees on proper customer service practices 
 Create detailed reports on weekly, monthly and annual revenues and expenses 
 Cash handling

1 AUGUST 2020 – 30 DEC 2020


GUEST SERVICE ASSOCIATE, UDMAN HOTEL, GREATER NOIDA
 guest handling.
 Making sale report.
 Following service SOP.
 There is 72 covers.
 Multi cuisine restaurant.

16 SEPTEMBER 2018 – 16 MARCH 2019


TRAINEE, SVELTE HOTEL, Saket

 I have done my industrial training from ITC welcome hotel in four core department
 I have good knowledge of food & beverages department
 I have spent many time in coffee shop pavilion 75 in training time
 There I was learn lots of thing related F&B service that how to handle guest and there
queries
 I have done training also in IRD room service in night shift.

Education:
 Diploma IN HOTEL MANAGEMENT
(Institute of Hotel Management)

10th+2 from CBSE board in (2016)

10TH FROM CBSE board IN 2015)


STRENGTH

 Self Confidence and Positive attitude.


 Good team worker and dedicated to my work.
 Have good leadership quality and lead a team by example.
 Can easily adapt to any situation.
 Good listener and learner.
 Be friendly with all the people and eager to help.
 Can work in pressure condition and deliver.
 Proactive

COMPUTER PROFECIENCY
 Knowledge of IDS, micros, showman, LS (software)
 Proficient user of Microsoft office (Word, Excel, PowerPoint).

HOBBIES
 Listening soft music.
 Spend time with animals.

DECLARATION
I HEREBY DECLARE THAT THE ABOVE INFORMATION FURNISHED ARE TRUE AND
CORRECT TO THE BEST OF KNOWLEDGE

You might also like