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Content
10. SECURITY...........................................................................................................2
10.1. SECURITY INSTRUCTIONS AND GUIDANCE ...........................................2
10.1.1. Identification cards .................................................................................2
10.1.2. Crew baggage security ..........................................................................2
10.1.3. Disorderly passengers ...........................................................................3
10.1.3.1. General............................................................................................3
10.1.3.2. Airport handling ...............................................................................3
10.1.3.3. In flight .............................................................................................3
10.1.3.4. After landing ....................................................................................3
10.1.3.5. Reporting procedure ........................................................................4
10.1.4. Bomb or sabotage threats......................................................................4
10.1.4.1. General............................................................................................4
10.1.4.2. Bomb and other sabotage threats ...................................................4
10.1.4.2.1. Aircraft is on the ground ...........................................................4
10.1.4.2.2. Aircraft is in flight ......................................................................5
10.1.4.2.3. Located bomb on board ...........................................................6
10.1.5. Hijacking/unlawful seizure of an aircraft.................................................6
10.1.5.1. General............................................................................................6
10.1.5.2. Hijacker profile.................................................................................6
10.1.5.3. Guidelines in dealing with hijackers.................................................7
10.1.5.4. Communication procedures.............................................................8
10.2. PREVENTIVE SECURITY MEASURES AND TRAINING ............................8
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10. SECURITY
10.1. SECURITY INSTRUCTIONS AND GUIDANCE (JAR-OPS 1.1235)
10.1.1. Identification cards
Each employee must wear the airline identification card (ID card) issued for the
duration of his duty.
ID card must not be lent or disposed of in any manner. If the card is lost it must be
immediately reported to Administration Manager or Station Manager, as appropriate,
and a replacement card obtained. The identification card is to be worn in a visible
position at all times when on duty or when entering areas requiring the wearing of ID
card.
10.1.2. Crew baggage security
All crew baggage should normally carry an identification label giving full name and rank
of the crew member.
Crew members must not leave their baggage unattended at all time.
Crew members must not accept for carriage sealed parcels from third parties. Any
sealed package belonging to a crew member shall at all times be carried by the crew
member concerned onto the aircraft personally and shall not be entrusted to any other
crew members.
The individual crew member is responsible for the handling and security of his personal
baggage. Adherence to the following procedures is required:
• Keep your bags locked when you are not using them.
• Maintain security of all your carry-on bag.
• Before leaving hotel, make sure all items in your bags belong to you and have not
been tampered with.
• Keep your bags in view at all times in public areas such as lobbies, boarding
lounges, restaurant, restrooms, hotel or terminal buildings.
• Never accept anything for carriage, including letters or envelopes, given by
strangers, fellow employees or acquaintances.
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10.1.3. Disorderly passengers (JAR-OPS 1.115 / 1.120)
10.1.3.1. General
Individual passengers or groups of passengers with the potential to behave in a
disorderly manner generally fall into the following categories;
• apparently intoxicated or under the influence of drugs or alcohol to the extent of
physical incompetence;
• engage in disorderly or offensive conduct to the discomfort or distress of other
passengers and flight attendants;
• are violent to the extent that there is a possibility of injuries to passengers or flight
attendants or damage to the aircraft;
• are apparently of unsound mind;
• are known or suspected of being in possession of firearms;
• fail to adhere to instructions by Company personnel
10.1.3.2. Airport handling
Airport staff will prevent the boarding of any passengers or group of passengers whose
behaviour displays the above characteristics.
Flights attendants observing disorderly conduct, in accordance with the above
characteristics, during embarkation will immediately advise the appropriate airport staff
and the commander. If necessary, the offending passenger(s) is to be disembarked.
Assistance from airport police or security staff should be enlisted, if required.
10.1.3.3. In flight
The handling of disorderly passengers in flights is at the discretion of the commander
and in co-ordination with the senior cabin crew member.
This discretionary action could range from a member of the cockpit crew talking to the
disorderly passenger(s), the refusal of flight attendants to serve alcohol, or to the
physical restraint of the passenger.
10.1.3.4. After landing
In case of a serious incident with disorderly passenger(s) the commander will request
airport police, or security staff, to meet the aircraft on arrival and, if necessary, charge
the passenger(s) with an offence.
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10.1.3.5. Reporting procedure
In the situation where a passenger(s) is denied embarkation or behaves in a disorderly
manner in flight, a written report is to be submitted by the commander. A report from an
independent non-Company witness should accompany the report.
Such report should be forwarded to the Flight Operations Manager as soon as
possible.
10.1.4. Bomb or sabotage threats
10.1.4.1. General
It is important that all staff develop a "security conscious" approach will respect to the
company aircraft and other assets. All flight crew members should be vigilant in
ensuring that unauthorised persons are denied access to aircraft and areas where
there is the potential for sabotage or damage.
10.1.4.2. Bomb and other sabotage threats
Threats against an aircraft or a particular flight number are usually received by the local
Civil Aviation Authority, Company or handling agent/airline office. Bomb threat calls will
be evaluated, by appropriate personnel, as either genuine or hoax.
It is company policy that appropriate procedures be immediately implemented for
bomb threats assessed as genuine until it is assessed that the threat is in fact a hoax,
or does not present any further danger. Threats which may involve a number of flights,
carriers, or other vague information, indicating a high probability of the threat being a
hoax, normally require no action.
The treatment of bomb or sabotage threats varies from country to country both with
respect to the handling of the aircraft after landing and in the subsequent investigation
of the threat by local authorities.
The Commander of the aircraft will be advised of the receipt of any genuine threat
against the aircraft. The situation is to be treated as an emergency in accordance with
the following.
10.1.4.2.1. Aircraft is on the ground
• summon senior cabin crew member to the cockpit and advise the nature of the
threat against the aircraft;
• make the following PA announcement :
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"Ladies and gentlemen this is Captain.....speaking. I regret to advise that there
will be an interruption to this flight. We have received a message that an
explosive material may have been loaded on to the aircraft. In the interest of
your safety we are going to make a thorough search of the aircraft. Instead of
taking off, we shall taxi the aircraft to a suitable area. The flight attendants will
supervise your disembarkation and accompany you to a safe position.
Arrangements for your comfort while the aircraft is being searched will be
advised after disembarkation";
• disembark the passengers either at the gate or at a suitable area nominated by
ATC. If the aircraft is away from the gate, disembarkation is to be via
external/internal stairs rather than escape slides, unless there is a reason to
believe that an explosion and/or aircraft damage is imminent;
• in a controlled disembarkation via stairs or a jetway, passengers and crew should
take all cabin baggage; this requirement should be reflected in a PA
announcement by cabin crew member;
• if an evaluation via the slides is required passengers and crew should leave all
cabin baggage on board the aircraft;
• flight attendants and ground personnel will be responsible for moving passengers
to a safe location.
10.1.4.2.2. Aircraft is in flight
• immediately proceed to the nearest suitable airport;
• summon the senior cabin crew member to the cockpit and advise the nature of the
treat against the aircraft;
• make the following PA announcement:
"Ladies and gentlemen this is Captain.....speaking we have been advised by Air
Traffic Control that the safety of the aircraft may have been compromised. In the
interests of your safety we are returning to.....airport (or diverting to.....airport)
and I will give you more details after landing";
• after landing make the following PA announcements;
"Ladies and gentlemen this is Captain......speaking. I regret to advise that we
have received a message that an explosive material may have been loaded on
to the aircraft. In the interest of your safety we are going to make a thorough
search of the aircraft. The flight attendants will supervise your disembarkation
and accompany you to a safe position. Arrangements for your comfort while the
aircraft is being searched will be advised after disembarkation";
• if an immediate evacuation appears warranted order an emergency evacuation
immediately the aircraft has been brought to a stop after landing;
• in the event that an immediate evacuation is not considered necessary, disembark
the passengers either at a gate or at a suitable area nominated by ATC. If the
aircraft is away from the gate, disembarkation is to be via external/internal stairs
rather than escape slides, unless there is every reason to believe that an explosion
and/or aircraft damage is imminent.
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• in a controlled disembarkation via stairs or an jetway, passengers and crew should
take all cabin baggage; this requirement should be reflected in a PA
announcement by cabin crew;
• if an evacuation via the slides is required passengers and crew should leave all
cabin baggage on board the aircraft;
• flight attendants and ground personnel will be responsible for moving passengers
to a safe location.
10.1.4.2.3. Located bomb on board
If a bomb is located in the aircraft, in complement of the previous procedures, the
FCOM procedure "Bomb on board" must be applied.
10.1.5. Hijacking/unlawful seizure of an aircraft
10.1.5.1. General
As the circumstances surrounding a hijacking/unlawful seizure of an aircraft are highly
variable it is not possible to provide specific information to flight crews. However, the
safety of the aircraft and its occupants must be the paramount consideration and any
occurrence must be dealt with in accordance with the commander's judgement of the
prevailing circumstances.
Unlawful seizure or interference with an aircraft in service is a crime wherever it occurs
and as such will be dealt with by the police or security forces in the same manner as
any crime of violence. Commanders should anticipate that the police or security forces
who have the necessary powers of arrest and entry on premises and property without
warrant, will begin to exercise their powers and their authority to control the future
course of events as soon as the incident is reported. The responsibility of the
commander begins to diminish at this point and he becomes subject to the instructions
of the relevant authorities.
Until this point is reached, the Commander is solely in command and his actions should
be conditioned by the requirements of the hijacker in a manner which does not
exacerbate the situation or increase risks to the passengers and crew.
It is the Commander's responsibility to adhere to the lawful instructions of the police or
security forces to the extend that he considers this to be consistent with the safety of
the passengers and crew.
10.1.5.2. Hijacker profile
Some hijackers may harbour a desire to die under spectacular circumstances. They
may seem to be confused. They may fail or refuse to name a destination or persist in
ordering the flight to a destination that it is impossible to reach. They may create highly
unstable situations, changing orders as the flight progresses.
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The crew should attempt to determine the hijacker's intended destination. A hijacker
with no firm destination or a clearly impossible destination in mind may be considering
suicide. This person creates a high-risk situation. A hijacker with a firm, reasonable
destination in mind probably creates a situation of less immediate risk.
10.1.5.3. Guidelines in dealing with hijackers
If information is received that a suspected or declared hijacker is on board before take-
off, the aircraft should be returned to the terminal. The crew will not attempt to evaluate
or search suspicious persons. This will be done by trained security personnel.
Once the hijacker(s) has made his intentions known the flight attendant should
endeavour to keep him from entering the cockpit.
The senior cabin crew member should immediately advise the Commander on the
interphone system of a hijacker(s) presence in the cabin by using the international
hijack code words "Captain I must come to the cockpit immediately" or by using one
of the dedicated pushbutton (if installed)
The hijacker should be kept out of the cockpit if possible.
If the hijacker(s) is in the cockpit, crew should endeavour to communicate the situation
to ATC. Generally, hijackers are aware of the need for communication although they
may be suspicious and demand that communications are monitored. He should be
informed that no resistance will be offered, although he should be instructed not to
touch any aircraft controls, systems or instruments.
If the hijacker(s) requests are unreasonable and will place the flight in danger the
consequences of such actions should be explained in a manner which does not
aggravate the situation.
Full account should be taken of the probability of the hijacker(s) being in a highly
emotional state of mind. Pilots are advised to refrain from unnecessary conversation or
actions which may irritate the hijacker(s).
The Commander should endeavour to land the aircraft using the pretext of fuel,
weather, etc., as a reason.
Crew members should not disagree with the hijacker(s); rather every endeavour should
be made to relieve his anxiety in order to maintain an effective dialogue.
It is important to try and establish that the hijacker(s) does in fact have a weapon.
Some hijacking have been attempted without a weapon.
Crew members should not attempt to use force unless it is certain that such action will
be successful.
After landing the Commander should attempt to stall for time and try to negotiate the
disembarkation of the passengers and flight attendants.
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10.1.5.4. Communication procedures
Where possible an attempt should be made to transmit to ATC a description of the
hijacking/unlawful seizure of the aircraft. ATC will maintain normal responses to the
aircraft without any reference to the emergency and will immediately activate the
appropriate emergency procedures.
When circumstances prevent clear and concise radio transmissions, if possible, the
following discrete communications message/procedure may be used.
• VHF communication is set up as follows:
The captain:
- ensure the captain's speaker is off.
- use his headset
- monitor emergency frequency 121.5 on N°2 transceiver
The first officer:
- monitor ATC on N°1 transceiver
- place the first officer's speaker ON to give the hijacker the impression that he is
receiving all communications.
• Discrete code transponder is set as follows:
Situation Signal Cover Message
- Aircraft being hijacked or Transponder to code "Transponder seven five
subjected to unlawful 7500 zero zero"
interference.
- In the air, when the situation Transponder to code "Transponder seven
is grave and immediate 7700 seven zero zero"
assistance is required.
A pilot, having selected Code 7500 and subsequently requested to confirm this code by
ATC shall, according to circumstances, either confirm this or not reply at all. The
absence of a reply from the pilot will be taken by ATC as an indication that the use of
Code 7500 is not due to an inadvertent false code selection.
Note: If the hijacker is entering the cockpit, activate the ATC emergency mode
pushbutton (if installed). Code 7700 will be activated without any possibility to
de-activate it in flight.
10.2. PREVENTIVE SECURITY MEASURES AND TRAINING
May be kept confidential.
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