Scribd
Upload
21 views1 page

Ali Malkawi Resume - 1

Ali Malkawi is a results-driven professional with over 7 years of experience in sales, customer service, and financial operations, currently seeking a challenging role. He has a proven track record of improving customer satisfaction and increasing sales, with skills in team leadership and financial analysis. His educational background includes a B.Sc. in Economics from Yarmouk University, and he is fluent in Arabic and English.

Uploaded by

alimalkawi.irbid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
21 views1 page

Ali Malkawi Resume - 1

Ali Malkawi is a results-driven professional with over 7 years of experience in sales, customer service, and financial operations, currently seeking a challenging role. He has a proven track record of improving customer satisfaction and increasing sales, with skills in team leadership and financial analysis. His educational background includes a B.Sc. in Economics from Yarmouk University, and he is fluent in Arabic and English.

Uploaded by

alimalkawi.irbid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

ALI MALKAWI Email: alimalkawi.irbid@gmail.

com
Phone: +962 795712770
Location: Amman, Jordan
LinkedIn: linkedin.com/in/alimalkawi

PROFESSIONAL SUMMARY
Results-driven professional with over 7 years of experience in sales, customer service, and financial operations. Proven track
record of improving customer satisfaction, increasing sales, and leading teams to achieve organizational goals. Skilled in
communication, problem-solving, and working under pressure. Seeking to leverage my expertise in a challenging role within
a reputable organization.

EDUCATION EXPERIENCE
Area Sales Supervisor
B.Sc. Degree in Economics
10/2024 – Present
Yarmouk University | 2012–2017 The Saudi Jordanian Industrial Development Company - JORDINA
Supervised a team of 15+ sales representatives, ensuring targets were met
and exceeded.
Implemented sales strategies that increased regional sales by 15% within the
SKILLS first quarter.
Team Leadership & Collaboration Conducted training sessions to improve team performance and customer
Sales Strategy & Customer engagement.

Relationship Management
Financial Analysis & Risk Assessment Rental Agent
02/2023 – 09/2024
Strong Communication &
Europcar - Queen Alia Airport Branch
Interpersonal Skills
Managed branch operations, including sales, collections, and customer
Proficient in Data Entry & Typing
service.
(60 WPM) Supervised a team of 5 rental agents, achieving a 95% customer satisfaction
Ability to Work Under Pressure & rate.
Streamlined operational processes, reducing response time by 20%.
Meet Deadlines

Customer Service Officer


02/2018 – 09/2022
LANGUAGES
Arab Bank - City Mall Branch
Arabic (Native) Handled senior customer service tasks, including customer relations and
English (Fluent) e-channel management.
Improved customer satisfaction ratings by 10% through effective service
strategies.
CERTIFICATIONS Trained new employees on banking procedures and customer service best
practices.
Compliance Certification
Advanced KYC, AML, & CTF
Certification Financial and Electronic Services Officer
Professional Banker Certification 02/2017 – 11/2017
(Internal Banking Operations, Credit
Jordan Post - Alhassan Industrial City Branch
Risk Analysis, Financial Analysis,
Islamic Banking) Managed financial transactions and electronic services for customers,
ensuring accuracy and compliance.
Processed over 100 transactions daily with a 98% accuracy rate.
Assisted in the implementation of new electronic payment systems, improving
efficiency by 15%.

You might also like