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Customer Satisfaction

The document contains two customer satisfaction survey forms for a machine, one for initial delivery and another for after one year of use. Each form requests feedback on various aspects such as build quality, performance, reliability, and technical documentation, using a satisfaction scale. Customers are instructed to return the completed forms to their local Sandvik representative.

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Empresa Martelon Sac
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11 views2 pages

Customer Satisfaction

The document contains two customer satisfaction survey forms for a machine, one for initial delivery and another for after one year of use. Each form requests feedback on various aspects such as build quality, performance, reliability, and technical documentation, using a satisfaction scale. Customers are instructed to return the completed forms to their local Sandvik representative.

Uploaded by

Empresa Martelon Sac
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Print Form

CUSTOMER SATISFACTION SURVEY


(Initial delivery)

Machine type: Serial number:

Your company name: Work site:

Your name: Position:

Your e-mail address: Date:

Please select the number which most accurately reflects how satisfied or dissatisfied you are with each
aspect of your machine.
Very Very
dissatisfied satisfied

Date of delivery of your machine 1 2 3 4 5

How would you score the build quality of your machine? 1 2 3 4 5


How would you score the accessibility of the components
and ease of maintenance? 1 2 3 4 5

What is the satisfaction level of the personnel operating 1 2 3 4 5


the machine (operation, comfort, safety)?
How would you score the quality of the technical 1 2 3 4 5
documentation?

Comments:

Please return this form to your local Sandvik representative.


Print Form

CUSTOMER SATISFACTION SURVEY


(After one year of use)

Machine type: Serial number:

Your company name: Work site:

Your name: Position:

Your e-mail address: Date:

Please select the number which most accurately reflects how satisfied or dissatisfied you are with each
aspect of your machine.
Very Very
dissatisfied satisfied

How would you score the build quality of your machine? 1 2 3 4 5

How would you score the performance of your machine? 1 2 3 4 5


How would you score reliability of your machine?
1 2 3 4 5
What is the satisfaction level of the personnel operating
the machine (operation, comfort, safety)? 1 2 3 4 5
How would you score the quality of the technical
1 2 3 4 5
documentation?
Given the experience you have had so far, how likely it is that
Very unlikely Very likely
you will consider buying the same machine in the future?
Are you using a similar product built by a competitor of Sandvik? Competitor's product Sandvik product
If yes, how would you compare the products? is much better is much better

Comments:

Please return this form to your local Sandvik representative.

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