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Customer Satisfaction

Sandvik Tamrock is conducting a customer satisfaction survey to gather feedback on their products and processes in order to continuously improve quality. They ask the customer to fill out an enclosed survey evaluating their experience with delivery date, build quality, performance, maintenance accessibility, operator satisfaction, and technical documentation of their machine. The customer's valuable comments will enable Sandvik Tamrock to better serve customers in the future.

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roland
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98 views4 pages

Customer Satisfaction

Sandvik Tamrock is conducting a customer satisfaction survey to gather feedback on their products and processes in order to continuously improve quality. They ask the customer to fill out an enclosed survey evaluating their experience with delivery date, build quality, performance, maintenance accessibility, operator satisfaction, and technical documentation of their machine. The customer's valuable comments will enable Sandvik Tamrock to better serve customers in the future.

Uploaded by

roland
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CUSTOMER SATISFACTION SURVEY

COVER LETTER

Dear Customer!
High and constant quality is one of the cornerstones
of the Sandvik Tamrock operations.

We want to meet our customers’ expectations by


continuously analysing and improving our products and
processes.
In order to focus on the right issues in our quality
work we need your feedback.
We kindly ask you to spend few minutes of your time
for the filling Of the enclosed “CUSTOMER
SATISFACTION SURVEY”- form.

Your valuable comments will enable us to serve you


even better in the future!

Thank you for your effort and for buying a Tamrock


product!

Timo Laitinen
Division Manager
Tamrock Underground Division

Sandvik Tamrock Underground


P.O.Box 100 Telephone Telefax
33311 Tampere + 358 205 44 121 + 358 205 44 120
FINLAND
CUSTOMER SATISFACTION SURVEY
(initial delivery)

“Making sure you get the best”

_____________________________________________________
Machine type: Serial number:

Your Company name: Work site:

Your name: Position:


Your email address:
_____________________________________________________

Please circle the number which most accurately


reflects how satisfied or dissatisfied you are with
each aspect. Don’t hesitate to make comments!

DATE OF DELIVERY OF YOUR MACHINE:


(very dissatisfied) (very satisfied)
1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE BUILD QUALITY OF YOUR


MACHINE?

1 2 3 4 5

Comments:
(commissioning cont’d)

HOW WOULD YOU SCORE THE PERFORMANCE OF THE MACHINE?

1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE ACCESSIBILITY OF THE


COMPONENTS AND EASE OF MAINTENANCE?

1 2 3 4 5

Comments:

WHAT IS THE SATISFACTION LEVEL OF THE OPERATORS


DRIVING THE MACHINE (EASE OF CONTROL, COMFORT,
SAFETY)?

1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE CONTENT OF THE TECHNICAL


DOCUMENTATION?

1 2 3 4 5

Comments:

MANY THANKS FOR HELPING US TO SERVE YOU BETTER!


Please return this form to Sandvik Tamrock by faxing it at the following number:
+ 358 205 44 4840 or email it at the following address: pasi.jarvenpaa@sandvik.com

Sandvik Tamrock Underground


P.O.Box 100 Telephone Telefax
33311 Tampere + 358 205 44 121 + 358 205 44 120
FINLAND

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