COMPETENCY STANDARD

FOR

Finance and Accounting Services Outsourcing

Level: 03
3
(IT Sector)

Competency Standard Code: I08S001L3V1

National Skills Development Authority

Prime Minister’s Office, Bangladesh
Contents
Contents ............................................................................................................................ 2
Introduction ....................................................................................................................... 3
Overview ........................................................................................................................... 4
Bangladesh NTVQF with Job Classifications .................................................................... 5
NTVQF Level Descriptors ................................................................................................. 6
List of Abbreviations .......................................................................................................... 7
Approval of Competency Standard ................................................................................... 8
Course Structure ............................................................................................................... 9
Units & Elements at Glance ............................................................................................ 10
The Generic Competencies .......................................................................................................................10
The Sector Specific Competencies ...........................................................................................................11
The Occupation Specific Competencies....................................................................................................13
The Generic Competencies ............................................................................................. 14
GUC04L2V1: Perform Basic IT Skills ........................................................................................................15
GUC08L4V1: Lead Small Team ................................................................................................................21
The Sector Specific Competencies ................................................................................. 25
SSU01I08L3V1: Apply Occupational Health and Safety (OSH) Practices in the Workplace ....................26
SSU02I08L3V1: Type Documents in Bangla and English .........................................................................30
SSU03I08L3V1: Practice Use of Internet and Social Network ..................................................................34
SSU04I08L3V1: Comply with Ethical Standards in IT Workplace .............................................................37
SSU05I08L3V1: Acquire Soft Skills in Customer Service .........................................................................40
The Occupation Specific Competencies.......................................................................... 43
OSU01I08L3V1: Interpret Finance and Accounting Services Outsourcing (FAO) ....................................44
OSU02I08L3V1: Use Accounting Principles for Outsourcing ....................................................................48
OSU03I08L3V1: Perform Procurement Process .......................................................................................51
OSU04I08L3V1: Apply Sales Order Procedure ........................................................................................54
OSU05I08L3V1: Apply Books of Accounts................................................................................................57
OSU06I08L3V1: Comply with Performance Evaluation Criteria in Finance and Accounting Services
Outsourcing (FAO) .....................................................................................................................................60
OSU07I08L3V1: Make a Presentation ......................................................................................................63
Validation of Competancy Stamdard by Standard and Curriculum Validation Committee
(SCVC) ............................................................................................................................ 68
Copyright ......................................................................................................................... 69

Page 2 of 69
Introduction
The National Skills Development Authority (NSDA) aims to enhance an individual’s employability by
certifying competiveness with skills. NSDA works to expand the skilling capacity of identified public and
private training providers qualitatively and quantitatively. It also aims to establish and operationalize a
responsive skill ecosystem and delivery mechanism through a combination of well-defined set of
mechanisms and necessary technical supports.

Key priority economic growth sectors identified by the government have been targeted by NSDA to improve
current job skills along with existing workforce to ensure required skills to industry standards. Training
providers are encouraged and supported to work with industry to address identified skills and knowledge to
enable industry growth and increased employment through the provision of market responsive inclusive
skills training programmes. "Finance and Accounting Services Outsourcing" is selected as one of the
priority occupations of Information and Communication Technology Sector. This standard is developed
to adopt a demand driven approach to training with effective inputs from Industry Skills Councils (ISC’s),
employer associations and employers.

Generally a competency standard informs curriculum, learning materials, assessment and certification of
students enrolled in TVET. Students who successfully pass the assessment will receive a qualification in
the National Technical and Vocational Qualification Framework (NTVQF) and will be listed on the NSDA’s
online portal.

This competency standard is developed to improve skills and knowledge in accordance with the job roles,
duties and tasks of the occupation and ensure that the required skills and knowledge are aligned to
industry requirements. A series of stakeholder consultations, workshops were held to develop this
document.

The document also details the format, sequencing, wording and layout of the Competency Standard for an
occupation which is comprised of Units of Competence and its corresponding Elements.

Page 3 of 69
Overview
A competency standard is a written specification of the knowledge, skills and attitudes required for the
performance of an occupation, trade or job corresponding to the industry standard of performance required
in the workplace.
The purpose of a competency standards is to:
▪ provide a consistent and reliable set of components for training, recognising and assessing people’s
skills, and may also have optional support materials
▪ enable industry recognised qualifications to be awarded through direct assessment of workplace
competencies
▪ encourage the development and delivery of flexible training which suits individual and industry
requirements
▪ encourage learning and assessment in a work-related environment which leads to verifiable
workplace outcomes
Competency standards are developed by a working group comprised of representative from NSDA, Key
Institutions, ISC, and industry experts to identify the competencies required of an occupation in
Information and Communication Technology sector.
Competency standards describe the skills, knowledge and attitude needed to perform effectively in the
workplace. CS acknowledge that people can achieve technical and vocational competency in many ways
by emphasising what the learner can do, not how or where they learned to do it.
With competency standards, training and assessment may be conducted at the workplace or at training
institute or any combination of these.
Competency standards consist of a number of units of competency. A unit of competency describes a
distinct work activity that would normally be undertaken by one person in accordance with industry
standards.
Units of competency are documented in a standard format that comprises of:
▪ unit title
▪ nominal duration
▪ unit code
▪ unit descriptor
▪ elements and performance criteria
▪ variables and range statement
▪ curricular content guide
▪ assessment evidence guide

Together, all the parts of a unit of competency:

▪ describe a work activity
▪ guide the assessor to determine whether the candidate is competent or not yet competent

The ensuing sections of this document comprise of a description of the relevant occupation, trade or job
with all the key components of a unit of competency, including:
▪ a chart with an overview of all Units of Competency for the relevant occupation, trade or job including
the Unit Codes and the Unit of Competency titles and corresponding Elements
▪ the Competency Standard that includes the Unit of Competency, Unit Descriptor, Elements and
Performance Criteria, Range of Variables, Curricular Content Guide and Assessment Evidence
Guide

Page 4 of 69
Bangladesh NTVQF with Job Classifications

EDUCATION SECTORS
NTVQF
Job Classification
LEVELS Pre-Vocation Vocational Technical
Education Education Education
Diploma in
Middle Level Manager /
NTVQF 6 engineering or
Sub Assistant Engr. etc.
equivalent
National Skill
Highly Skilled Worker /
NTVQF 5 Certificate 5
Supervisor
(NSC 5)
National Skill
NTVQF 4 Certificate 4 Skilled Worker
(NSC 4)
National Skill
NTVQF 3 Certificate 3 Semi-Skilled Worker
(NSC 3)
National Skill
NTVQF 2 Certificate 2 Basic Skilled Worker
(NSC 2)
National Skill
NTVQF 1 Certificate 1 Basic Worker
(NSC 1)
National Pre-Vocation
Pre-Voc 2 Certificate 2 Pre-Vocation Trainee
(NPVC 2)
National Pre-Vocation
Pre-Voc 1 Certificate 1 Pre-Vocation Trainee
(NPVC 1)

Page 5 of 69
NTVQF Level Descriptors

NTVQF
Knowledge Skill Responsibility Job Class.
Level

• Mange a team or
• Specialised and restricted
• Comprehensive actual teams in workplace
range of cognitive and
and theoretical activities where there is Supervisor / Middle
practical skills required to
6 knowledge within a unpredictable change Level Manager / Sub
provide leadership in the
specific study area with • Identify and design
development of creative Assistant Engr. etc.
an awareness of the learning programs to
solutions to defined
limits of that knowledge develop performance
problems
of team members

• Take overall
• Very broad range of
responsibility for
• Very broad knowledge of cognitive and practical
completion of tasks in
5 the underlying, concepts, skills required to generate Highly Skilled Worker
work or study
principles, and processes solutions to specific / Supervisor
• Apply past experiences
in a specific study area problems in one or more
in solving similar
study areas.
problems

• Range of cognitive and

• Take responsibility,
practical skills required to
within reason, for
• Broad knowledge of the accomplish tasks and
completion of tasks in
4 underlying, concepts, solve problems by
work or study Skilled Worker
principles, and processes selecting and applying the
• Apply past experiences
in a specific study area full range of methods,
in solving similar
tools, materials and
problems
information

• Basic cognitive and

practical skills required to
• Moderately broad use relevant information • Work or study under
3 knowledge in a specific in order to carry out tasks supervision with some Semi-Skilled Worker
study area. and to solve routine autonomy
problems using simple
rules and tools

• Basic underpinning • Work or study under

2 • Basic skills required to Basic Skilled Worker
knowledge in a specific indirect supervision in
carry out simple tasks
study area. a structured context

• Elementary
• Limited range of skills • Work or study under
1 understanding of the Basic Worker
required to carry out direct supervision in a
underpinning knowledge
simple tasks structured context
in a specific study area.

• Work or study under

• Very limited range of skills
Pre-Voc 2 • Limited general direct supervision in a Pre-Vocation Trainee
and use of tools required
knowledge well-defined, structured
to carry out simple tasks
context.

• Simple work or study

• Minimal range of skills exercises, under direct
Pre-Voc 1 • Extremely limited general Pre-Vocation Trainee
required to carry out supervision in a clear,
knowledge
simple tasks well defined structured
context

Page 6 of 69
List of Abbreviations
General
NSDA - National Skills Development Authority
ISC – Industry Skills Council
PPP -- Public Private Partnership
SCVC – Standards and Curriculum Validation Committee
CS – Competency Standard
UoC – Unit of Competency

Occupation Specific Abbreviations

MSDS – Material Safety Data Sheet

OSH – Occupational Safety and Health
PPE – Personal Protective Equipment
SOP – Standard Operating Procedures
FAO – Finance and Accounting Outsourcing
IT – Information Technology
KPI – Key Performance Indicators

Page 7 of 69
Approval of Competency Standard

Page 8 of 69
 National Competency Standards for National Skills Certificate – III in
Finance and Accounting Services Outsourcing in IT Sector

Course Structure
Nominal
UoC
SL Unit Code and Title Duration
Level
(Hours)

The Generic Competencies 40

1. GUC04L2V1 Perform Basic IT Skills 1 20

2. GUC08L4V1 Lead Small Team 3 20

The Sector Specific Competencies 100

Apply Occupational Health and Safety (OSH) Practice at

1. SSU01I08L3V1 Workplace
3 20

2. SSU02I08L3V1 Type Documents in Bangla and English 3 20

3. SSU03I08L3V1 Practice Use of Internet and Social Network 3 15

4. SSU04I08L3V1 Comply with Ethical Standards in IT Workplace 3 25

5. SSU05I08L3V1 Acquire Soft Skills in Customer Dealing 3 20

The Occupation Specific Competencies 220

1. OSU01I08L3V1 Interpreted Finance and Accounting Services Outsourcing 3 25

2. OSU02I08L3V1 Use Accounting Principles for Outsourcing 3 40

3. OSU03I08L3V1 Perform Procurement Services 3 30

4. OSU04I08L3V1 Apply Sales Order Procedure 3 30

5. OSU05I08L3V1 Apply Books of Accounting 3 50

Comply With Performance Evaluation Criteria in Finance

6. OSU06I08L3V1 and Accounting Services Outsourcing
3 25

7. OSU07I08L3V1 Make a Presentation 3 20

Total Nominal Learning Hours 360

Page 9 of 69
Units & Elements at Glance
The Generic Competencies

Unit of Duration
Code Elements of competency
competency (hours)

1. Identify and use most commonly

used IT Tools
2. Operate Computer
3. Work with word processing software
Perform Basic 4. Use spreadsheet packages to create
GCU01L1V1 20
IT Skills / prepare worksheets
5. Use presentation packages to create
/ prepare presentation
6. Print documents
7. Use internet and access e-mail

1. Provide team leadership

2. Assign responsibilities
Lead Small
GCU02L3V1 3. Set performance expectations for 20
Team
team members
4. Supervise team performance

Total Nominal Hours 40

Page 10 of 69
The Sector Specific Competencies

Unit of Duration
Code Elements of competency
competency (hours)

1. Interpret OSH policies and

procedures
Apply Occupational 2. Follow and conduct OSH
Health and Safety practices
SSU01I08L3V1 20
(OSH) Practice at 3. Comprehend personal
Workplace health and safety practices
4. Response to emergency
situations
1. Install typing applications
software of Bangla and
English
Type Documents in 2. Select appropriate tools and
SSU02I08L3V1 20
Bangla and English keyboard layout
3. Type document using
different style formats
4. Perform touch-typing

1. Interpret internet and social

network
Practice Use of
2. Use audio and video
SSU03I08L3V1 Internet and Social 15
messaging applications.
Network
3. Demonstrate effective use of
social network

1. Interpret the interest of

clients
2. Deliver quality products and
Comply with Ethical
services
SSU04I08L3V1 Standards in IT 25
3. Demonstrate
Workplace
professionalism in IT Sector
4. Comply workplace code of
conduct

Page 11 of 69
 1. Understand customer
dealing operations
2. Identify soft skills
Acquire Soft Skills in requirements in the
SSU05I08L3V1 20
Customer Dealing workplace
3. Demonstrate required
gesture and posture during
customer dealing

Total Nominal Hours 100

Page 12 of 69
The Occupation Specific Competencies

Unit of Duration
Code Elements of Competency (hours)
Competency
1. Describe finance and accounting services
outsourcing (FAO)
2. Interpret finance and accounting services
Interpret Finance and
outsourcing (FAO) process
OSU01I08L3V1 Accounting Services 25
3. Interpret finance and accounting
Outsourcing (FAO)
outsourcing (FAO) organisational
structure
4. Interpret cloud accounting
1. Outline types of accounting
2. Examine basic features of a business
Use Accounting 3. Identify key components of a financial
OSU02I08L3V1 40
Principles for Outsourcing statements
4. Prepare accounting process map
5. Prepare accounting documents

1. Apply sourcing
Perform Procurement
OSU03I08L3V1 2. Process invoices and helpdesk 30
Process
3. Generate procurement reports

1. Manage sales contracts and orders

2. Perform credit control and invoicing
Apply Sales Order
OSU04I08L3V1 3. Manage accounts receivable and 30
Procedure
collections
4. Prepare sales report and analysis

1. Perform general ledger accounting

2. Manage fixed assets
Apply Books of
OSU05I08L3V1 3. Prepare period closing reports 50
Accounting
4. Compile treasury reports
5. Develop financial analysis reports

Comply with Performance 1. Identify key performance indicators (KPI)

Evaluation Criteria in 2. Apply finance accounting performance
OSU06I08L3V1 Finance and Accounting indicators 25
Services Outsourcing 3. Use appropriate technology
(FAO) 4. Comply with client's output requirements

1. Prepare written presentation

OSU07I08L3V1 Make a Presentation 2. Identify interview techniques 20
3. Prepare official presentation

Total Nominal Hours 220

Page 13 of 69
The Generic Competencies

Page 14 of 69
National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and Title GUC04L2V1: Perform Basic IT Skills

This unit covers the knowledge, skills and attitudes

required to perform basic IT skills. It specifically includes –
identify and use most commonly used IT tools; operate
computer; work with word processing software; use
Unit Descriptor
spreadsheet packages to create / prepare worksheets;
use presentation packages to create / prepare
presentation; print documents; and use internet and
access e-mail.
Nominal Hours 20 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1. Identify and use 1.1 Context of IT is interpreted

most commonly 1.2 Commonly used IT tools are identified
used IT Tools 1.3 Safe work practice and OSH Standards are followed

2.1 Peripherals are checked and connected with

computer as per standard
2.2 Power cords / adapter are connected with computer
and power outlets socket as per standard
2.3 Computer is switched as per standard
2.4 PC desktop / GUI settings are arranged and
2. Operate Computer customized as per requirement
2.5 Files and folders are created, opened, copied,
renamed, deleted and sorted as per requirement
2.6 Properties of files and folders are viewed and
searched
2.7 Disks are defragmented, formatted as per
requirement

3. Work with word 3.1 Word Processing software is selected and installed
processing 3.2 Basic typing techniques are demonstrated
software 3.3 Documents are created as per requirement in

Page 15 of 69
 personal use and office environment
3.4 Contents are entered
3.5 Documents are formatted
3.6 Paragraph and page settings are performed
3.7 Saving and retrieving technique of a document are
interpreted

4.1 Spreadsheet packages are selected and opened

4.2 Worksheets are created as per requirement in
Personal use and office environment.
4. Use spreadsheet
4.3 Data are entered
packages to create
4.4 Functions are used for calculating and editing logical
/ prepare
operation
worksheets
4.5 Worksheets are formatted as per requirement
4.6 Charts are created
4.7 Charts / Sheets are previewed

5.1 Appropriate presentation software packages are

selected and installed
5. Use presentation 5.2 Presentation are created as per requirement in
packages to create personal use and office environment
/ prepare 5.3 Image, Illustrations, text, table, symbols and media
presentation are entered as per requirements
5.4 Presentations are formatted and animated
5.5 Presentations are previewed

6.1 Printer is connected with computer and power outlet

as pre standard
6.2 Power is switched on at both the power outlet and
6. Print documents printer
6.3 Printer is installed and added
6.4 Correct printer settings are selected and document is
printed

7.1 Appropriate internet browsers are selected

7.2 Search engines are used to access information
7.3 Video / Information are Shared /downloaded /
7. Use internet and uploaded from / to web site / social media
access e-mail 7.4 Web based resources are used
7.5 E-mail services are identified and selected to create a
new email address
7.6 Document is prepared, attached and sent to

Page 16 of 69
 recipients
7.7 E-mail is read, forwarded, replied and deleted as per
requirement
7.8 Custom e-mail folders are created and manipulated
7.9 E-mail messages are printed

Range of Variables

Variable Range (may include but not limited to):

1.1 Phone
1.2 Cell Phone
1.3 TABs
1.4 Computers
1. IT tools
1.5 Laptops
1.6 Notebooks
1.7 Internet
1.8 Software

2.1 Monitor
2.2 Keyboard
2.3 Mouse
2. Peripherals
2.4 Modem
2.5 Scanner
2.6 Printer

3.1 Icons
3. Desktop / GUI 3.2 Taskbar
settings 3.3 View
3.4 Resolutions

4.1 Word documents

4.2 Standard CV / Bio-Data with different text & fonts, image
and table
4.3 Application / Official letter with proper paragraph and
4. Documents
indenting, spacing, styles, illustrations, tables, header &
footers and symbols
4.4 Standard report / newspaper items with column, footnote
and endnote, drop cap, indexing and page numbering

Page 17 of 69
 5.1 Illustrations and styles
5.2 Text
5. Contents 5.3 Table
5.4 Symbols
5.5 Header & Footer
6.1 Bold
6.2 Italic
6.3 Underline
6. Formatted
6.4 Font size, colour,
6.5 Change case
6.6 Alignment and intend
7.1 Mathematics
7. Functions 7.2 Logical
7.3 Simple Statistical
8.1 Internet Explorer
8.2 Firefox
8. Internet 8.3 Google Chrome
Browsers 8.4 Opera
8.5 Safari
8.6 Omni Web

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.

1.1 Followed OSH standard and safe work procedures

1.2 Completed application software installations properly
1. Critical aspects 1.3 Performed simple trouble shooting with computer
of competency 1.4 Configured appropriate printer settings and printed the
document
1.5 Demonstrated ability to create e-mail accounts

2.1 Basic components of PC

2.2 IT and IT Tools
2.3 Type of software and application packages
2. Underpinning 2.4 Use of word processor, spreadsheet and presentation
knowledge software
2.5 Type of math and logical functions
2.6 Computer troubleshooting
2.7 Techniques to access internet

Page 18 of 69
 3.1 Identifying and using IT Tools
3.2 Demonstrating simple troubleshooting with computer
3.3 Demonstrating typing on word processing software
3.4 Creating, opening, copying, renaming, deleting and
sorting files and folders as per requirement
3.5 Saving and retrieving documents on word processing
3. Underpinning software
skills 3.6 Demonstrating ability to create e-mail accounts
3.7 Opening an e-mail account and use it for different
purpose
3.8 Configuring appropriate printer settings and print
documents
3.9 Using functions for calculating and editing logical
operation in spreadsheet

4.1 Commitment to occupational health and safety

4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4. Underpinning 4.4 Environmental concerns
attitude 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace

The following resources must be provided:

5.1 Workplace (actual or simulated)
5. Resource 5.2 IT Tools
implications 5.3 Computers with word processing application
5.4 Internet connection
5.5 Learning manuals

Methods of assessment may include but not limited to:

6.1 Written test
6. Methods of
6.2 Demonstration
assessment
6.3 Oral questioning
6.4 Portfolio

Page 19 of 69
 7.1 Competency assessment must be done in a training
7. Context of centre or in an actual or simulated workplace after
assessment Completion of the training module
7.2 Assessment should be done by NSDA certified assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated
authority for quality assurance to conduct training and assessment against this
unit of competency for credit towards the award of any NTVQF qualification.
Accredited providers assessing against this unit of competency must meet the
quality assurance requirements set by NSDA.

Page 20 of 69
 National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and Title GUC08L4V1: Lead Small Team

This unit covers the knowledge, skills and attitudes required to

lead small team. It specifically includes – provide team
Unit Descriptor leadership; assign responsibilities; set performance
expectations for team members; and supervised team
performance.

Nominal Hours 20 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1.1 Work requirements are identified and presented to team

members
1. Provide team 1.2 Reasons for instructions and requirements are
leadership communicated to team members
1.3 Team members’ queries and concerns are recognized,
discussed and dealt with
2.1 Duties, and responsibilities are allocated having regard to
the skills, knowledge and attitudes required to properly
undertake the assigned task
2. Assign
2.2 Duties are allocated having regard to individual
responsibilities
preference, domestic and personal considerations,
whenever possible

3.1 Performance expectations are established based on client

needs and according to assignment requirements
3. Set performance 3.2 Performance expectations are based on individual team
expectations for members’ duties and area of responsibility
team members 3.3 Performance expectations are discussed and directed to
implement in the workplace

Page 21 of 69
 4.1 Monitoring of performance are taken place against
defined performance criteria and / or assignment
instructions and corrective action taken if required
4.2 Team members are provided feedback, positive support
and advice on strategies to overcome any deficiencies
4.3 Performance issues which cannot be rectified or
addressed within the team are referenced to appropriate
personnel
4. Supervise team 4.4 Team members are kept informed of any changes in the
performance priority allocated to assignments or tasks which might
impact on clients’ / customers’ needs and satisfaction
4.5 Team operations are monitored to ensure that employer /
client needs and requirements are met
4.1 Follow-up communication is provided on all issues
affecting the team
4.6 All relevant documentation is completed

Range of Variables

Variable Range (may include but are not limited to):

1. Work 1.1 Client Profile

requirements 1.2 Assignment instructions

2. Team member’s
2.1 Roster
queries and
2.2 Shift details
concerns

3. Monitoring of 3.1 Formal process

performance 3.2 Informal process

4.1 Formal process

4. Feedback 4.2 Informal process
4.3 Sandwich process

5.1 Work output

5.2 Work quality
5. Performance 5.3 Team participation
issues 5.4 Compliance with workplace protocols
5.5 Safety
5.6 Customer service

Page 22 of 69
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.

1.1 Maintained or improved individuals and / or team

performance given a variety of possible scenario
1.2 Assessed and monitored team and individual performance
against set criteria
1.3 Represented concerns of a team and individual to next
level of management or appropriate specialist and to
1. Critical aspects
negotiate on their behalf
of competency
1.4 Allocated duties and responsibilities, having regard to
individual’s knowledge, skills and attitude and the needs
of the tasks to be performed
1.5 Set and communicated performance expectations for a
range of tasks and duties within the team and provided
feedback to team members

2.1 Company policies and procedures

2.2 Relevant legal requirements
2. Underpinning 2.3 How performance expectations are set
knowledge 2.4 Methods of Monitoring Performance
2.5 Client expectations
2.6 Team members’ duties and responsibilities

3.1 Informal performance counselling skills

3. Underpinning
3.2 Team building skills
skills
3.3 Negotiating skills

4.1 Commitment to occupational health and safety

4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4. Required 4.4 Environmental concerns
attitudes 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communicate with peers and seniors in workplace
The following resources must be provided:
5. Resource 5.1 Workplace (actual or simulated)
implications 5.2 Tools, equipment and facilities appropriate to processes
or activity

Page 23 of 69
 5.3 Materials relevant to the proposed activity
5.4 Equipment and outfits appropriate in applying safety
measures
5.5 Relevant drawings, manuals, codes, standards and
reference material
Methods of assessment may include but not limited to:
6.1 Written test
6. Methods of
6.2 Demonstration
assessment
6.3 Oral questioning
6.4 Portfolio

7.1 Competency assessment must be done in a training

7. Context of centre or in an actual or simulated workplace after
assessment completion of the training module
7.2 Assessment should be done by NSDA certified assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority
for quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

Page 24 of 69
The Sector Specific Competencies

Page 25 of 69
National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and SSU01I08L3V1: Apply Occupational Health and

Title Safety (OSH) Practices in the Workplace

This unit covers the knowledge, skills and attitudes required

to apply occupational health and safety (OHS) practices in
the workplace. Its specifically includes – interpret OSH
Unit Descriptor
policies and procedures; follow and conduct OSH practices;
comprehend personal health and safety practices; and
respond to emergency situations.

Nominal Hours 20 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1.1 OSH policies and safe operating procedures are

1. Interpret OSH interpreted
policies and 1.2 Safety signs and symbols are identified and followed
procedures 1.3 Response, evacuation procedures and other
contingency measures are interpreted as per standards

2.1 All safety requirements / regulations are adhered to

before, during and after use
2.2 Personal Protective Equipment (PPE) is used
2.3 Immediate work area is routinely checked for safety
2. Follow and hazards prior to starting and during work
conduct OSH 2.4 Hazards and unacceptable activities are identified,
practices rectified or removed and work is conducted safely
according to standard OSH requirement
2.5 OSH hazards and incidents in the work area are
reported to appropriate personnel according to
workplace procedures

Page 26 of 69
 3.1 Common health issues are listed
3. Comprehend 3.2 Common safety issues hazards and risks are identified
personal health 3.3 Hazards and risks assessment and controls are
and safety interpreted
practices 3.4 Hazards and risks observed in the work area are
reported as per company safety guidelines

4.1 Alarms and warning devices are identified.

4.2 Emergency response plans and procedures are
4. Response to comprehended.
emergency 4.3 First aid procedures during emergency situations are
situations recalled
4.4 Appropriate responses in an emergency situation are
followed

Range of Variables

Variable Range (may include but not limited to):

1. Occupational
1.1 International OHS requirements
Health and Safety
1.2 Fire safety rules and regulations
(OSH )policies

2.1 Hand gloves

2.2 Safety boots and shoes
2.3 Safety goggles / Eye protector
2. Personal protective 2.4 Masks
equipment (PPE) 2.5 Apron
2.6 Finger guard
2.7 Hair protector
2.8 Ear guard

3. Emergency 3.1 Firefighting procedures

response plans and 3.2 Earthquake response procedures
procedures 3.3 Medical and first aid

4.1 Washing of open wound

4.2 Washing chemically infected area
4. First aid procedure
4.3 Applying bandage
4.4 Taking appropriate medicine

Page 27 of 69
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.

1.1 Followed OSH policies and procedures

1. Critical Aspects
1.2 Responded to fire alarm and earthquake situation
of Competency
1.3 Applied basic first aid procedure

2.1 Workplace OHS policies and procedures

2.2 Work safety procedures
2.3 Emergency response procedures:
2.4 Fire fighting
2.5 Earthquake response
2. Underpinning
2.6 Accident response
knowledge
2.7 Types of hazards and their effects
2.8 Biological hazards
2.9 Chemical hazards
2.10 Physical hazards
2.11 OHS awareness

3.1 Identifying common health issues in the workplace

3.2 Following personal work safety procedure
3.3 Reporting hazards and risks
3. Underpinning 3.4 Responding to emergency procedures
skills 3.5 Maintaining physical wellbeing in the workplace
3.6 Maintaining personal hygiene
3.7 Performing first aid activities
3.8 Performing basic firefighting using fire extinguishers

4.1 Commitment to occupational health and safety

4.2 Promptness in carrying out activities
4.3 Sincere ad honest to duties
4. Underpinning 4.4 Environmental concerns
attitudes 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace

The following resources must be provided:

5. Resource 5.1 Workplace (actual or simulated)
implications 5.2 Personal Protective Equipment (PPE)
5.3 Firefighting equipment

Page 28 of 69
 5.4 Emergency response manual
5.5 First aid kits
Methods of assessment may include but not limited to:
6.1 Written test
6. Methods of
6.2 Demonstration
assessment
6.3 Oral questioning
6.4 Portfolio

7.1 Competency assessment must be done in a training

7. Context of centre or in an actual or simulated work place after
assessment Completion of the training module
7.2 Assessment should be done by NSDA certified assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority
for quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

Page 29 of 69
 National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and Title SSU02I08L3V1: Type Documents in Bangla and

English

This unit covers the knowledge, skills and attitudes required to

type document in Bangla and English. It specifically includes –
Unit Descriptor install typing applications software of Bangla and English;
select appropriate tools and keyboard layout; type document
using different style formats; and perform touch-typing.

Nominal Hours 20 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables.

1.1 Typing application software in Bangla are identified

1. Install typing and installed
application software 1.2 Typing application software in English are identified
of Bangla and and installed
English 1.3 Typing tutor software are collected and selected
1.4 Specialized Bangla Typing Tutor Software is installed

2.1 Appropriate tools for typing are identified

2.2 Appropriate keyboard layout for Bangla typing is
2. Select appropriate
selected
tools and keyboard
2.3 Touch typing technique is interpreted
layout
2.4 Typing Bangla and English with preferred tools are
performed

3. Type document
3.1 Style formats are identified for typing documents
using different style
3.2 Styles in typing document are applied
formats

4.1 Error-free typing is performed at a speed of 30–50 wpm

in English
4. Perform touch-typing
4.2 Error-free typing is performed at a speed of 20–40 wpm
in Bangla

Page 30 of 69
Range of Variables

Variable Range (may include but not limited to):

1.1 Avro
1.2 Bijoy Bangla
1. Typing application 1.3 Easy Bangla Typing for Android
software in Bangla 1.4 Bengali Typing Tutor
1.5 Bhasha Shoinik
1.6 Bengali typing software

2.1 Typing Master

2. Typing application
2.2 Rapid Typing Tutor
software in English
2.3 Typing Tutor

3.1 Keyboard
3.2 Optical keyboard
3. Tools 3.3 Mouse for onscreen typing
3.4 Touch screen
3.5 Microphone for voice typing

4.1 Avro Easy

4.2 Avro Phonetic
4.3 Bijoy
4.4 Bijoy Unicode
4. Keyboard layout
4.5 Bornona
4.6 Munir_Optima_uni
4.7 National (Jatio)
4.8 Probhat (semi phonetic)

5.1 Filenames
5.2 Hyperlinks
5.3 Page layout
5. Style formats 5.4 Word styles – ValleyView templates
5.5 Borders, lines and outlines
5.6 Graphics and tables
5.7 Fonts style, size and formats

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and meet
all requirements of current version of the Unit of Competency.

Page 31 of 69
 1.1 Identified appropriate tools for typing
1.2 Selected appropriate keyboard layout for Bangla typing
1. Critical aspects of
1.3 Performed Bangla and English typing with preferred
competency
tools and typing speed at least 30 and 40 wpm
respectively

2.1 Installing typing software

2. Underpinning
2.2 Information on typing tools and keyboard layout
knowledge
2.3 Style format

3.1 Installing typing software to work with Bangla

3.2 Typing with preferred keyboard layout
3. Underpinning skills
3.3 Applying style formats on documents
3.4 Performing touch-typing

4.1 Commitment to occupational health and safety

4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4. Underpinning 4.4 Environmental concerns
attitudes 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace

The following resources must be provided

5.1 Workplace (simulated or actual)
5. Resource 5.2 Environment on internet
implications 5.3 Popular browsers
5.4 Course materials
5.5 Laptops / computers
5.6 Projector

Methods of assessment may include but not limited to:

6. Methods of 6.1 Written test
assessment 6.2 Demonstration
6.3 Oral questioning
6.4 Portfolio

Page 32 of 69
 7.1 Competency assessment must be done in a training
7. Context of centre or in an actual or simulated work place after
assessment completion of the training module
7.2 Assessment should be done by NSDA certified assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of competency
for credit towards the award of any NTVQF qualification. Accredited providers
assessing against this unit of competency must meet the quality assurance
requirements set by NSDA.

Page 33 of 69
National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and Title SSU03I08L3V1: Practice Use of Internet and

Social Network

This unit covers the knowledge, skills and attitude required

to practice use of internet and social network. It specifically
Unit Descriptor includes – interpret internet and social network; use audio
and video messaging applications; and demonstrate use of
social network.

Nominal Hours 15 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1. Interpret internet 1.1 Internet is interpreted and used

and social network 1.2 Social networks are identified and used

2.1 Audio application and video application are

identified and applied
2. Use audio and
2.2 Video conferencing with appropriate application is
video messaging
performed
applications
2.3 Audio conferencing with appropriate application is
performed

3. Demonstrate
3.1 Creating account on social network is performed
effective use of
3.2 Effective use of social network is performed
social network

Range of Variables

Variable Range (may include but not limited to):

1.1 Skype
1.2 IMO
1.3 Facebook Messenger
1. Video application
1.4 Whatsapp
1.5 Viber
1.6 ooVoo

Page 34 of 69
 1.7 TokBox
1.8 WebEx Meeting Center (paid)
1.9 AT&T Connect (paid)

2.1 Uber Conference

2.2 FreeConferenceCall
2.3 Wiggio
2. Audio application 2.4 Speek
2.5 Rondee
2.6 JoinMe
2.7 GoogleVoice
3.1 Facebook
3.2 Twitter
3.3 LinkedIn
3.4 Youtube
3.5 Google Plus
3.6 WAYN
3. Social networks
3.7 Flicker
3.8 Fotki
3.9 DeviantArt
3.10 DailyBooth
3.11 Zooppa
3.12 Xing
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.

1.1 Performed audio conference efficiently

1. Critical aspects 1.2 Arranged video conference with appropriate application
of competency successfully
1.3 Used social network effectively

2. Underpinning 2.1 Using online audio, video messaging applications

knowledge 2.2 Social media

3. Underpinning 3.1 Arranging audio / video conference

skills 3.2 Using social network

Page 35 of 69
 4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4. Underpinning 4.4 Environmental concerns
attitudes 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace

The following resources must be provided:

5.1 Workplace (simulated or actual)
5.2 Environment on internet
5. Resource 5.3 Popular browsers
implications 5.4 Audio-video chatting apps
5.5 Course materials
5.6 Laptops / computers
5.7 Projector

Methods of assessment may include but not limited to:

6. Methods of 6.1 Demonstration
assessment 6.2 Oral questioning
6.3 Written test
6.4 Portfolio

7.1 Competency assessment must be done in a training

centre or in an actual or simulated work place after
7. Context of
completion of the training module
assessment
7.2 Assessment should be done by NSDA certified
assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority
for quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

Page 36 of 69
 National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and Title SSU04I08L3V1: Comply with Ethical Standards

in IT Workplace

This unit covers the knowledge, skills and attitudes required

to comply with ethical standards in IT workplace. It
Unit Descriptor specifically includes – interpret the interest of clients; deliver
quality products and services; demonstrate professionalism
in IT sector; and comply workplace code of conduct

Nominal Hours 25 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1.1 Client’s view is interpreted and respected

1.2 Confidentiality of information is upheld in accordance
1. Interpret the with organizational policies, national legislation and
interest of clients workplace policies
1.3 Potential conflicts of interests are identified and
informed to proper authority

2.1 Benchmark of product and service quality is identified

2.2 Need of quality product and service delivery is
2. Deliver quality
interpreted
products and
2.3 Quality process to develop quality products and
services
services is implemented following Industry and
international standards

3.1 Agreed standards to deliver product or services are

3. Demonstrate
followed and commitment to deadlines is honoured
professionalism in
3.2 Professional image in the workplace is projected
IT sector
3.3 Clients are negotiated effectively

4.1 IT security compliance is achieved

4. Comply workplace 4.2 Workplace code of conduct is interpreted
code of conduct 4.3 Code of conduct is followed as stated in company
guidelines in the workplace

Page 37 of 69
Range of Variables

Variable Range (may include but not limited to):

1.1 Industry / sector code of ethics
1.2 International and national guidelines for consumer
protection
1.3 International and national copyright laws
1. National
1.4 Occupational health and safety requirements
Legislation
1.5 Intellectual property rights law
1.6 Legal and regulatory policies in the information
technology sector
1.7 Fire safety rules and regulations
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.

1.1 Complied to client’s satisfaction

1. Critical aspects of
1.2 Demonstrated professionalism in the workplace
Competency
1.3 Followed workplace code of conduct

2. Underpinning 2.1 Details of professional code of conduct in the workplace

knowledge 2.2 Industry and international standards

3.1 Complying client’s satisfaction

3.2 Interpreting quality product and services
3. Underpinning skills
3.3 Demonstrating professionalism in the workplace
3.4 Maintaining workplace code of conduct
4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4. Underpinning 4.4 Environmental concerns
attitudes 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace

Page 38 of 69
 The following resources must be provided:
5. Resource 5.1 Workplace (actual or simulated)
implications 5.2 Personal computer and peripherals
5.3 Software
5.4 Projector

Methods of assessment may include but not limited to:

6. Methods of 6.1 Demonstration
assessment 6.2 Oral questioning
6.3 Written test
6.4 Portfolio

7.1 Competency assessment must be done in a training

7. Context of centre or in an actual or simulated work place after
assessment completion of the training module
7.2 Assessment should be done by NSDA certified assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

Page 39 of 69
 National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and Title SSU05I08L3V1: Acquire Soft Skills in

Customer Dealing

This unit covers the knowledge, skills and attitudes

required to acquire soft skills in customer dealing. It
specifically includes – understand customer dealing
Unit Descriptor
operations; identify soft skills requirements in the
workplace; and demonstrate required gesture and
posture during customer dealing.
Nominal Hours 20 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1.1 Customer dealing operation is interpreted

1. Understand customer
1.2 Duties of a customer service executive are identified
dealing operations
1.3 Customer dealing skills are interpreted

2.1 Meaning of soft skills is clearly stated and key

2. Identify soft skills components are listed
requirements in the 2.2 Soft skill requirements are identified in the
workplace workplace with specific emphasis on situational
requirements

3. Demonstrate required 3.1 Importance of body language and posturing during

gesture and posture customer interactions is summarised
during customer 3.2 Dos and don’ts of body language during customer
dealing interaction are recognised

Range of Variables

Variable Range (may include but not limited to):

Page 40 of 69
 1.1 Patience
1.2 Attentiveness
1.3 Clear communication skill
1.4 Knowledge of the product
1.5 Ability to use “positive language”
1.6 Acting skill
1.7 Time management skill
1. Customer dealing skills 1.8 Ability to “read” customers
1.9 A claiming presence
1.10 Goal-oriented focus
1.11 Ability to handle surprises
1.12 Persuasion skills
1.13 Tenacity
1.14 Closing ability
1.15 Willingness to learn
2.1 Personality traits
2.2 Social grace
2.3 Facility with language
2.4 Friendliness
2.5 Personal habits
2.6 Optimism
2.7 Teamwork
2. Soft skills
2.8 Time management
2.9 Stress management
2.10 Responsibility
2.11 Self-esteem
2.12 Sociability
2.13 Self-management
2.14 Communication & negotiation
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.

1.1 Identified duties of a customer dealing agent

1. Critical aspects of
1.2 Applied soft skills at work
competency
1.3 Demonstrated required gesture and posture at work

Page 41 of 69
 2.1 Scope and structure of customer dealing
2. Underpinning 2.2 Duties of a call centre agent
knowledge 2.3 Soft skills techniques
2.4 Required gesture and posture for an agent

3.1 Interpreting customer dealing skills

3.2 Applying soft skills at workplace
3. Underpinning skills
3.3 Demonstrating required gesture and posture at
workplace

4.1 Commitment to occupational health and safety

4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4.4 Environmental concerns
4. Underpinning attitude
4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace

The following resources must be provided:

5.1 Workplace (simulated or actual)
5. Resource implications 5.2 Environment on internet
5.3 Course materials
5.4 Laptops / computers
5.5 Projector

Methods of assessment may include but not limited to:

6. Methods of 6.1 Written test
assessment 6.2 Oral questioning
6.3 Demonstration
6.4 Portfolio

7.1 Competency assessment must be done in a training

centre or in an actual or simulated work place after
7. Context of
completion of the training module
Assessment
7.2 Assessment should be done by NSDA certified
assessor

Page 42 of 69
 Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality assurance
requirements set by NSDA.

The Occupation Specific Competencies

Page 43 of 69
 National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

OSU01I08L3V1: Interpret Finance and

Unit Code and Title
Accounting Services Outsourcing (FAO)

This unit covers the knowledge, skills and attitudes

required to interpret finance and accounting services
outsourcing. It specifically incudes – describe finance
and accounting services outsourcing; interpret
Unit Descriptor
finance and accounting services outsourcing process;
interpret finance and accounting outsourcing
organizational structure; and interpret cloud
accounting.
Nominal Hours 25 Hours
Performance Criteria
Elements of Competency Bold & Underlined terms are elaborated in the
Range of Variables
1.1 Background of finance and accounting service
outsourcing (FAO) industry is explained
1. Describe finance and 1.2 Scope of finance and accounting outsourcing
accounting services (FAO) industry is identified
outsourcing 1.3 Role and responsibilities of finance and
accounting personnel for outsourcing services
are described
2.1 Key aspects of Finance and accounting
services outsourcing (FAO) are described
2. Interpret finance and
2.2 Finance and accounting services outsourcing
accounting services
(FAO) are described
outsourcing process
2.3 Standard operating processes in finance and
accounting outsourcing (FAO) are interpreted
3.1 Model and structure of finance and accounting
3. Interpret finance and outsourcing (FAO) organisations is identified and
accounting outsourcing described
(FAO) organisational 3.2 Ethical and legal aspects of finance and
structure accounting outsourcing (FAO) are identified and
interpreted

Page 44 of 69
 4.1 Cloud computing is described
4.2 Common cloud accounting platforms are
4. Interpret cloud accounting identified
4.3 Common cloud accounting platforms are
interpreted
Range of Variables

Variable Range (may include but not limited to):

1.1 Client
1. Key aspects of finance 1.2 Account structure
and accounting services 1.3 Accounting platform
outsourcing (FAO) 1.4 Service provider
1.5 Data security

2. Finance and accounting 2.1 Procure to pay

outsourcing (FAO) 2.2 Order to cash
services 2.3 Record to report

3.1 QuickBooks
3.2 Xero
3. Cloud accounting
3.3 Fresh Books
platforms
3.4 Kashoo
3.5 Outright

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.

1.1 Identified FAO processes

1. Critical aspects of 1.2 Identified and explained model and structure of
competency FAO organisations
1.3 Identified cloud accounting platforms

2.1 Background and basis of FAO

2.2 Ethical and legal aspects of FAO
2. Underpinning knowledge
2.3 Model and structure of FAO organisations
2.4 Platforms for cloud accounting

3.1 Identifying FAO processes

3.2 Identifying and explaining model and structure of
3. Underpinning skills
FAO organisations
3.3 Identifying cloud accounting platforms

Page 45 of 69
 4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4.4 Environmental concerns
4.5 Eagerness to learn
4. Underpinning attitude
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in
workplace
4.8 Communicate with peers and seniors in
workplace
The following resources must be provided:
5.1 Workplace (actual or simulated)
5.2 Computer / laptop / notebook with internet
connection
5. Resource implications 5.3 Software
5.4 Chat platform
5.5 Projector
5.6 Stationary
5.7 Learning manual
Methods of assessment may include but not limited
to:
6. Methods of assessment 6.1 Demonstration
6.2 Oral questioning
6.3 Written test
6.4 Portfolio
7.1 Competency assessment must be done in a
training centre or in an actual or simulated work
7. Context of assessment place after completion of the training module
7.2 Assessment should be done by NSDA certified
assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

Page 46 of 69
Page 47 of 69
 National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and Title OSU02I08L3V1: Use Accounting Principles for

Outsourcing

This unit covers the knowledge, skills and attitudes required

to use accounting principles for outsourcing. It specifically
includes – outline types of accounting; examine basic
Unit Descriptor
features of a business; identify key components of financial
statements; prepare accounting process map; and prepare
accounting documents.

Nominal Hours 45 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1.1 Types of accounting are identified and described

1. Outline types of
1.2 Financial and management accounting is defined
accounting
1.3 Basic principles of accounting practice are identified

2.1 Basic features of a business entity are identified

2. Examine basic
2.2 Features of a business entity are described
features of a
2.3 Stakeholders of business are identified
business
2.4 Basic business financial transactions are interpreted
3.1 Purpose and characteristics of financial statements are
3. Identify key
identified and explained
components of
3.2 Key components of financial statements are
financial
identified
statements
3.3 Appropriate assumptions are identified and described
4.1 Accounting cycle is identified and defined
4. Prepare 4.2 Business plan is developed and budget prepared
accounting 4.3 Accruals and cash basis gap are identified
process map 4.4 Internal and external compliance maps are determined
4.5 Financial authority map is identified

Page 48 of 69
 5.1 Basic accounting documents are identified
5.2 Accounting documents are described
5. Prepare
5.3 Relevant accounting documents are employed as per
accounting
job requirement
documents
5.4 Accounting documents and other financial transaction
records are prepared
Range of Variables
Variable Range (may include but not limited to):
1. Financial 1.1 Single entry
transactions 1.2 Double entry
2.1 Statement of financial position / Balance Sheet
2. Key components 2.2 Profit and loss account
of financial 2.3 Statement of changes in equity
statements 2.4 Statement of cash flow
2.5 Notes to the financial statement

3.1 Voucher
3. Basic accounting
3.2 Invoice
documents
3.3 Memo
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.
1.1 Identified accounting cycles
1. Critical aspects of 1.2 Examined basic features of a business
competency 1.3 Identified key components of a financial statements
1.4 Develop business plan and prepared budget
2.1 Types of accounting
2.2 Accounting cycles
2.3 Internal and external compliance processes
2.4 Purpose of financial authority
2. Underpinning
2.5 Key components of financial statements
knowledge
2.6 Appropriate assumptions when preparing financial
statement
2.7 Relevant VAT & TAX issues
2.8 Job Costing
3.1 Identifying different accounting types and cycles
3. Underpinning 3.2 Identifying main features of a business entity
skills 3.3 Identifying key components of financial statements
3.4 Identifying and interpreting accounting process

Page 49 of 69
 3.5 Planning accounting process including compliance and
authority
3.6 Identifying accrual and cash basic gap
3.7 Preparing accounting documents and financial
transaction record
4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4. Underpinning 4.4 Environmental concerns
attitude 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace
The following resources must be provided:
5. Resource 5.1 Workplace (actual or simulated)
implications 5.2 Computer / laptop / notebook with internet
5.3 Software and projector
5.4 Stationary and Learning manual
Methods of assessment may include but not limited to:
6. Methods of 6.1 Written test
assessment 6.2 Demonstration
6.3 Oral questioning
6.4 Portfolio
7.1 Competency assessment must be done in a training
centre or in an actual or simulated work place after
7. Context of
completion of the training module
assessment
7.2 Assessment should be done by NSDA certified
assessor
Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority
for quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

Page 50 of 69
 National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and Title OSU03I08L3V1: Perform Procurement Process

This unit covers the knowledge, skills and attitudes required

to perform procurement process. It specifically includes –
Unit Descriptor
apply sourcing; process invoices and helpdesk; and generate
procurement report.

Nominal Hours 30 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1.1 Sourcing is defined

1.2 Vendor management process is applied
1 Apply sourcing 1.3 Purchase order (PO) is processed
1.4 Day-to-day purchases are carried out
1.5 Master data management is utilised

2.1 Scanning, indexing and coding process is applied

2.2 E-invoice is created and saved
2 Process invoices
2.3 VAT and Tax rules are applied
and helpdesk
2.4 Invoice is posted
2.5 Vendor helpdesk tasks are performed

3.1 Procurement reports are identified

3 Generate
3.2 Cost savings tracking report is generated
procurement
3.3 Month-end accruals are reported
reports
3.4 Spend analysis is prepared

Range of Variables

Variable Range (may include but not limited to):

1.1 Vendor management

1. Sourcing 1.2 Purchase Order (PO) management
1.3 Data management

Page 51 of 69
 2.1 Dealing with refund claim
2.2 Dealing with employee claim (expense reimbursement)
2. Vendor helpdesk
2.3 Payment run
tasks
2.4 Disbursement
2.5 Discounting

3.1 Cost savings tacking report

3. Procurement 3.2 Month-end reports
reports 3.3 Spend analysis report
3.4 Supplier cumulative report

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.

1.1 Applied sourcing

1. Critical aspects of 1.2 Processed invoices
competency 1.3 Carried out helpdesk duties
1.4 Generated procurement reports
2.1 Vendor management
2. Underpinning 2.2 Purchase Orders (PO)
knowledge
2.3 Letter of Credit (LC)
3.1 Applying sourcing
3.2 Processing invoices
3. Underpinning skills
3.3 Carrying out helpdesk duties
3.4 Generating procurement reports

4.1 Commitment to occupational health and safety

4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4. Underpinning 4.4 Environmental concerns
attitude 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace

The following resources must be provided:

5.1 Workplace (actual or simulated)
5. Resource 5.2 Computer / laptop / notebook
implications 5.3 Internet
5.4 Software
5.5 Chat platform

Page 52 of 69
 5.6 Projector
5.7 Stationary
5.8 Learning manual

Methods of assessment may include but not limited to:

6.1 Written test
6. Methods of
6.2 Demonstration
assessment
6.3 Oral questioning
6.4 Portfolio

7.1 Competency assessment must be done in a training

centre or in an actual or simulated work place after
7. Context of
completion of the training module
assessment
7.2 Assessment should be done by NSDA certified
assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

Page 53 of 69
National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and Title OSU04I08L3V1: Apply Sales Order Procedure

This unit covers the knowledge, skills and attitudes

required to apply sales order procedure. It specially
Unit Descriptor includes – manage sales contracts and orders; perform
credit control and invoicing; manage accounts receivable
and collections; and prepare sales report and analysis.

Nominal Hours 35 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1.1 Sales contracts are interpreted and prepared

1.2 Catalogues are managed
1. Manage sales 1.3 Order confirmation steps are followed and order is
contracts and orders tracked and validated
1.4 Inventory management process is applied
1.5 Customer database is managed

2.1 Client credit is analysed

2.2 Billing is carried out and invoice adjustments are
2. Perform credit control
made
and invoicing
2.3 Discounts and allowances are applied
2.4 VAT and tax are applied accordingly

3.1 Collection process is monitored

3.2 Unallocated payments and exceptions are managed
3. Manage accounts 3.3 Collection reconciliation is made
receivable and 3.4 Discounts are applied
collections 3.5 Dunning letters are posted and payment follow-up is
made
3.6 Collection reporting and analysis is completed

Page 54 of 69
 4.1 Sales trend analysis is made
4.2 Revenue forecast report is prepared
4. Prepare sales report
4.3 Cash management analysis is completed
and analysis
4.4 Budgeting and planning for sales is carried out
4.5 Month-end report is prepared

Range of Variables

Variable Range (may include but not limited to):

1.1 Enter order

1. Order confirmation
1.2 Review order
steps
1.3 Release order

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.

1.1 Managed contracts and orders

1. Critical aspects of 1.2 Applied credit controls and issued invoices
competency 1.3 Managed accounts receivable and collections
1.4 Prepared sales report and conducted analysis

2.1 Sales contracts

2.2 Inventory management
2. Underpinning
2.3 Discounting
knowledge
2.4 VAT & tax implications and requirements
2.5 Budgeting and planning

3.1 Managing contracts and orders

3. Underpinning 3.2 Applying credit controls and invoicing
skills 3.3 Managing accounts receivable and collections.
3.4 Preparing sales report and analysis

4.1 Commitment to occupational health and safety

4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4. Underpinning 4.4 Environmental concerns
attitudes 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace

Page 55 of 69
 The following resources must be provided:
5.1 Workplace (actual or simulated)
5.2 Workplace (simulated or actual)
5. Resource 5.3 Computer / laptop / notebook with internet connection
implications 5.4 Software
5.5 Projector
5.6 Stationary
5.7 Learning manual

Methods of assessment may include but not limited to:

6.1 Written test
6. Methods of
6.2 Demonstration
assessment
6.3 Oral questioning
6.4 Portfolio

7.1 Competency assessment must be done in a training

centre or in an actual or simulated work place after
7. Context of
completion of the training module
assessment
7.2 Assessment should be done by NSDA certified
assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality assurance
requirements set by NSDA.

Page 56 of 69
National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and Title OSU05I08L3V1: Apply Books of Accounts

This unit covers the knowledge, skills and attitudes required

to apply books of accounts. It specifically includes - perform
Unit Descriptor general ledger accounting; managed fixed assets; prepare
periodic closing reports; compile treasury reports; and
develop financial analysis reports.

Nominal Hours 50 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1.1 Journal entries are made correctly

1. Perform general
1.2 Pre-payment and adjustment entries are posted
ledger
1.3 Period end accrual entries are made
accounting
1.4 Reconciliations are made

2.1 Fixed assets management issues are identified and

2. Manage fixed applied
assets 2.2 Work-in-progress is reviewed and capitalised
2.3 Depreciation is run and posted
3.1 Sub-ledgers are reconciled and closed
3.2 Accruals are reviewed
3.3 Final adjustment journal entries are posted
3. Prepare period
3.4 Trial balance is generated
closing reports
3.5 Periodic income statement and balance sheet are
released
3.6 Statutory reports are prepared
4.1 Cash management and forecasting report is compiled
4. Compile 4.2 Bank reconciliation report is prepared
treasury reports 4.3 Debt management report is prepared
4.4 Analysis and reports are prepared for hedging

Page 57 of 69
 5.1 Financial planning and analysis reports are prepared
5.2 Management report is prepared
5.3 Budgeting and analysis are made
5. Develop
5.4 Business Reporting Language (BRL) tagging and filing
financial
are applied
analysis reports
5.5 Generally accepted accounting principles (GAAP) and
International Financial Reporting Standards (IFRS)
transmission process are interpreted

Range of Variables

Variable Range (may include but not limited to):

1.1 Additions
1. Fixed assets 1.2 Disposals
management 1.3 Transfers
issues 1.4 Depreciation
1.5 Physical verification
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.
1.1 Performed general ledger accounting
1. Critical aspects 1.2 Prepared period closing reports
of competency 1.3 Compiled treasury reports
1.4 Developed financial analysis reports

2.1 Fixed asset management

2.2 Depreciation
2. Underpinning
2.3 XBRL tagging
knowledge
2.4 GAAP
2.5 IFRS

3.1 Performing general ledger accounting

3.2 Managing fixed assets
3. Underpinning
3.3 Preparing period closing reports
skills
3.4 Compiling treasury reports
3.5 Developing financial analysis reports
4.1 Commitment to occupational health and safety
4. Underpinning 4.2 Promptness in carrying out activities
attitude 4.3 Sincere and honest to duties
4.4 Environmental concerns

Page 58 of 69
 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace

The following resources must be provided:

5.1 Workplace (actual or simulated)
5.2 Computer / laptop / notebook with internet connection
5.3 Software
5. Resource 5.4 Dialler
implications 5.5 Chat platform
5.6 CRM
5.7 Projector
5.8 Stationary
5.9 Learning manual

Methods of assessment may include but not limited to:

6. Methods of 6.1 Written test
assessment 6.2 Demonstration
6.3 Oral questioning
6.4 Portfolio

7.1 Competency assessment must be done in a training

centre or in an actual or simulated work place after
7. Context of
completion of the training module
assessment
7.2 Assessment should be done by NSDA certified
assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority
for quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

Page 59 of 69
 National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

OSU06I08L3V1: Comply with Performance

Unit Code and Title Evaluation Criteria in Finance and Accounting
Services Outsourcing (FAO)

This unit covers the knowledge, skills and attitudes

required to comply with performance evaluation criteria in
FAO. It specifically includes – identify key performance
Unit Descriptor
indicators (KPI); apply finance accounting performance
indicators; use appropriate technology; and comply with
client’s output requirements.

Nominal Hours 25 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1.1 Relevant sector outlook is analysed

1. Identify key 1.2 Client’s performance indicators are identified and
performance verified
indicators (KPI) 1.3 Financial performance outcomes are measured
1.4 Data security and confidentiality law is interpreted
2.1 Accounting process is reviewed and revised, if
2. Apply finance
necessary
accounting
2.2 Critical area analysis is carried out and recorded.
performance
2.3 Financial and non-financial model of reporting are
indicators
implemented

3.1 Client’s technology requirement is examined

3.2 Client’s required technology is selected
3. Use appropriate 3.3 Client’s resource management capacity is examined
technology 3.4 Appropriate technology for client is employed
3.5 Selected technology is utilised as per standard
operating procedure

Page 60 of 69
 4.1 Client’s operational model is identified
4.2 Operational model is implemented
4. Comply with client's
4.3 Service delivery model is interpreted
output requirements
4.4 Service delivery model is implemented
4.5 Financial accounting service is evaluated

Range of Variables

Variable Range (may include but not limited to):

1.1 Performance framework
1. Performance
1.2 Business function overview
indicators
1.3 Stakeholder analysis
2.1 Financial performance management mechanism
2.2 Financial accounting
2. Critical area analysis
2.3 Cost accounting
2.4 Management accounting
3.1 Technology alignment process
3.2 Training and development
3. Operational model
3.3 Turn-around time
3.4 Data flow resource plan
4.1 Key compliance areas
4. Service delivery 4.2 Service need analysis
model 4.3 Service delivery preferences
4.4 Technology and service delivery

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.

1.1 Applied finance accounting performance indicators

1. Critical aspects of
1.2 Used appropriate technology
competency
1.3 Complied client's output requirements

2.1 Key performance indicators (KPI)

2. Underpinning 2.2 Critical area analysis
knowledge 2.3 Operational models
2.4 Service delivery models
3.1 Interpreting key performance indicators
3.2 Applying finance accounting performance indicators
3. Underpinning skills
3.3 Using appropriate technology
3.4 Complying client's output requirements

Page 61 of 69
 4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4. Underpinning 4.4 Environmental concerns
attitude 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace

The following resources must be provided:

5.1 Workplace (actual or simulated)
5.2 Computer / laptop / notebook with internet connection
5. Resource 5.3 Software
implications 5.4 Dialler
5.5 Headset
5.6 Chat platform
5.7 Projector
5.8 Stationary and learning manuals

Methods of assessment may include but not limited to:

6. Methods of 6.1 Written test
assessment 6.2 Demonstration
6.3 Oral questioning
6.4 Portfolio

7.1 Competency assessment must be done in a training

centre or in an actual or simulated work place after
7. Context of
completion of the training module
assessment
7.2 Assessment should be done by NSDA certified
assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority for
quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality assurance
requirements set by NSDA.

Page 62 of 69
National Technical and Vocational Qualifications Framework for Bangladesh
Unit of Competency

Unit Code and Title OSU07I08L3V1: Make a Presentation

Unit Code SEIP-ITPCS3003A1

This unit covers the knowledge, skills and attitudes required

to make a presentation. It specifically includes – prepare
Unit Descriptor
written presentation; identify interview techniques; and
prepare official presentation.

Nominal Hours 20 Hours

Performance Criteria
Elements of
Bold & Underlined terms are elaborated in the Range of
Competency
Variables

1.1 Personal written presentation matters and

requirements are identified
1.2 Standard resume writing techniques are identified and
1. Prepare written
applied
presentation
1.3 Standard cover letter points are clearly explained and
prepared
1.4 Portfolio is created on professional social media

2.1 Types of interviews are identified and explained

2. Identify interview 2.2 Interview skills are identified and described
techniques 2.3 Interview guidelines are followed
2.4 Interview skills are demonstrated

3.1 Presentation media is identified

3. Prepare official
3.2 Presentation plan is outlined
presentation
3.3 Office presentation is prepared

Range of Variables

Variable Range (may include but not limited to):

Page 63 of 69
 1.1 Written
1.2 Oral
1.2.1 One-on-one
1. Types of
1.2.2 Group
interviews
1.2.3 Telephone
1.2.4 Online
1.3 Demonstration

2.1 Board
2.2 Poster paper
2.3 Slides
2. Presentation
2.4 Photographs
media
2.5 Audio
2.6 Video
2.7 Website

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and
meet all requirements of current version of the Unit of Competency.

1.1 Created personal written presentation

1. Critical Aspects
1.2 Applied different techniques to interview
of Competency
1.3 Prepared official presentation

2.1 Prepare Curriculum Vitae / Resume

2. Underpinning
2.2 Prepare cover letter
Knowledge
2.3 Prepare presentation

3.1 Creating personal written presentation

3. Underpinning 3.2 Identifying interview techniques
skills 3.3 Preparing for different types of interviews
3.4 Developing official presentation

4.1 Commitment to occupational health and safety

4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4. Underpinning 4.4 Environmental concerns
attitudes 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace

Page 64 of 69
 The following resources must be provided:
5.1 Workplace (actual or simulated)
5.2 Computer / laptop / notebook
5. Resource 5.3 Internet
implications 5.4 Software
5.5 Projector
5.6 Stationary
5.7 Learning manual

Methods of assessment may include but not limited to:

6. Methods of 6.1 Written test
assessment 6.2 Demonstration
6.3 Oral questioning
6.4 Portfolio

7.1 Competency assessment must be done in a training

centre or in an actual or simulated work place after
7. Context of
Completion of the training module
assessment
7.2 Assessment should be done by NSDA certified
assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority
(NSDA), the National Quality Assurance Body, or a body with delegated authority
for quality assurance to conduct training and assessment against this unit of
competency for credit towards the award of any NTVQF qualification. Accredited
providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

========================XXXXXXXXXXXXXXX==========================

Page 65 of 69
Experts Involved

Industry and subject matter experts who provided their valuable inputs to develop this
Competency Standard (Mar– Apr, 2018):

Name Organisation Designation

BACCO Fifo Technology Secretary General,

Mr. Towhid Hossain
Ltd. Managing Director and CEO
ACCA, CPA, CGA and
Mr. Syed Asif Aziz BACCO-SEIP
Academic Expert FAO
Head of Corporate Planning &
Mr. Mokhlesur Rahman Edison Group
Audit Division, FCMA
Mr. Syed Nahid Hossain BACCO-SEIP Coordinator (F & P)
Mr. Mohammad Jashim
British Council - SD03 Manager Finance
Uddin
Mr. David King British Council - SD03 Team Leader
National Subject Matter
Mr. Mahbub Ul Huda British Council - SD03
Consultant - IT Sector

Development workshop

Working group formation and competency standard development participants (26 th April
2018)

Name Organisation Designation

ACCA, CPA, CGA and
Mr. Syed Asif Aziz BACCO-SEIP
Academic Expert FAO
Head of Corporate Planning &
Mr. Mokhlesur Rahman Edison Group
Audit Division, FCMA
Lt. Col. Md. Mahtabul
BACCO-SEIP Chief Coordinator
Haq, PSC (Retd.)
Mr. Mohammad Jashim British Council -
Manager Finance
Uddin SD03
Mr. Syed Nahid Hossain BACCO-SEIP Coordinator (F & P)
Dr. Md. Shah Alam Specialist (Course
BTEB
Mojumder Accreditation)
Mr. Syed Nasir Ershad SEIP AEPD (Public 1)
British Council -
Dr. Wazed Ali Deputy Team Leader
SD03
British Council - National Subject Matter
Mr. Mahbub Ul Huda
SD03 Consultant - IT Sector

Page 66 of 69
Validation Workshop

Competency Standards validation workshop participants (24th May 2018):

Name Organisation Designation

BACCO Fifo Secretary General,
Mr. Towhid Hossain
Technology Ltd. Managing Director and CEO
ACCA, CPA, CGA and
Mr. Syed Asif Aziz BACCO-SEIP
Academic Expert FAO
Head of Corporate Planning &
Mr. Mokhlesur Rahman Edison Group
Audit Division, FCMA

Business Analyst & Freelance

Mr. Mohsena Khanom BD Com Online Ltd.
Finance Consultant
Mr. Md. Rafiuddin Assistant Business
ACCA Bangladesh
Haque Development Manager
Lt. Col. Md. Mahtabul
BACCO-SEIP Chief Coordinator
Haq, PSC (Retd.)
Mr. Shorab Sabbir BACCO-SEIP Job Placement Coordinator
Mr. Syed Nasir Ershad SEIP AEPD (Public 1)
Mr. Md. Ahsan Habib SEIP TVET Specialist
Mr. Mohiuzzaman SEIP Course Specialist
Engr. Md. Abdur Specialist-1
SEIP - BTEB
Razzaque (Competency Standards.)
British Council -
Mr. David King Team Leader
SD03
British Council - National Subject Matter
Mr. Mahbub Ul Huda
SD03 Consultant - IT Sector

Page 67 of 69
Validation of Competancy Stamdard by Standard and
Curriculum Validation Committee (SCVC)
The Competency Standards for National Skills Certificate in Finance and Accounting Services
Outsourcing, NTVQF L-III Qualification is validated by SCVC on 06 November 2019 and approved by
NSDA.

Respectable members of the SCVC:

Finance and Accounting Services Outsourcing, Level - III

Mr. Shafquat Haider, Chairman, ICT ISC, CIPROCO Computers Ltd.,

1 Chairperson
Dhaka.Mobile: +88 01711 532597, E-mail: ciproco@gmail.com
Pijush Kanti Nath, Additional Secretary, Member(Admin & Finance),
2 Chief Guest
NSDA
Mr. Tapan Krisna Podder, FCA, Chairman, Alliance Financial Services
3 Ltd. Member
Cell: 01713048685, E-mail: podder_tapan@yahoo.com
Mr. K. Atique-E-Rabbani, FCA, Managing Director, The Computers Ltd.
4 Member
Cell: 01711538673, E-mail: atique.rabbani@gmail.com
Mr. Muhammad Mahmudul Hoq, FCA, Chief Financial Officer, Excel
5 Member
Technologies Ltd. Cell: 017980007104, E-mail: cfo@exce;bd.com
Md. Hasnat Sudruddin Roomi, FCA, Chief Financial Officer, Blue Planet
6 Member
Group, Cell: 01911770303, E-mail: hasnatroomi@yaoo.com
Md. Mahtabul Haq, Chief Coordinator, SEIP-Bacco. Cell: 01999924230,
7 Member
Email: cc.seip@bacco.org

S M Mahbub Alam, Director (Administration & Finance), NSDA. Cell:

8 Member
+880 01712149798, Email: smmahbub@gmail.com
Mr. Saifuddin, Process Expert (CS and Curriculum)
9
Cell: 01723004419, Email: engrbd.saif@gmail.com Member
Mr. Mohsena Khanom, Business Analyst & Freelance Finance Consultant,
10 BD Com Online Ltd. Cell: +8801552425947, +88 01716153027 E-mail: Member
duronto87@gmail.com
Md. Quamruzzaman, Director (Skills Standard), NSDA, Tel: +880 2
11 Member
8891097, Email: qzaman40@yahoo.com
Mahbub Ul Huda, Curriculum Coordinator (Consultant), NSDA, Cell:
12 Facilitator
01735490491, Email: huda73@gmail.com

Page 68 of 69
Copyright

This Competency Standard for Finance and Accounting Services Outsourcing is a document for the
development of curricula, teaching and learning materials, and assessment tools. It also serves as the
document for providing training consistent with the requirements of industry in order for individuals who
graduated through the established standard via competency-based assessment to be suitably qualified for
a relevant job.

This document is owned by the National Skills Development Authority (NSDA) of the People’s Republic of
Bangladesh, developed in association with Information and Communication Technology Industry Skills
Council (ISC).

Public and private institutions may use the information contained in this standard for activities benefitting
Bangladesh.

Other interested parties must obtain permission from the owner of this document for reproduction of
information in any manner, in whole or in part, of this Competency Standard, in English or other language.

This document is available from:

National Skills Development Authority (NSDA)

423-428 Tejgaon Industrial Area, Dhaka-1215
Phone: +880 2 8891091; Fax: +880 2 8891092; E-mail: ecnsda@nsda.gov.bd
Website: www.nsda.gov.bd

Page 69 of 69