Virgin Media
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ScribdTranslationsVirgin Media
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ScribdTranslationsHi sir, ma'am
this is ----- and I'm calling you from virgin media sales department so
How are you doing today?
The reason for my call is that Virgin Media is running a special promotion and we are
offering a latest mobile phone is very cheaper price SO, may i know which
phone you're using... like iPhone or Samsung....
May I know how much you're paying?
SIR, I have a great deal for you
Make Deal
we're giving you iPhone 13 pro max in a just 35p with Unlimited Calls Unlimited
Texts
and Unlimited Mobile Data within a two years contract without any upfront cost.
How does that sound to you? What do you think about this deal? Are you interested?
for this offer ?
May I know if you want to keep your same number or get a new number?
If the customer Statify from your deal then transfer this call by said
Now I'm transferring your call to my senior supervisor so he'll guide you further.
about this and complete your order.... **thank you**
Questions
1) If the customer is already in a contract?
If you're already in a contract don't worry about your existing contract we just
simply upgrade with the new one and when we upgrade you don't have to even a single
payment for your existing contract......
2) If the customer asks you how long the contract is?
Sir. it's a two years contract for the phone........... just for the sim it's
eighteen months
for broadband two years.....
Virgin Address: 500 Brook Drive Reading RG6 2UU
REBUTTALS
======================
Where did you get my number?
You get your number from the database of qualified customers.
Why are you calling again and again?
because your number was selected for the promotion that's why I am calling you
I am not interested ...
Rebuttal: Sir/Ma'am, may I please know if there is any specific reason?
Or
If you just allow me to tell you the offer I believe you will definitely go for
it.
Sir, the thing is, we are providing latest phones with cheaper line rents with
everything unlimited, plus 1000 International minutes.
I am busy…!
Rebuttal: I do understand but I will appreciate if you give me just a couple of
seconds.
Or
Alright Sir, can you give me an appropriate time when I can call you back?
I already have a phone…!
Sir/Ma'am, I understand sir, which phone is that you are using right now, I can
I provide you iPhone 7 Plus in just 28 pounds a month with everything unlimited.
plus 1000 International minutes.
Or
Sir we can simply upgrade your contract with the same network and same number, you
will not be paying for your previous phone anymore and it will be yours to keep.
Boss is not here...!
Sir, I am not calling for your boss, I want to talk with you as this is this a
promotional call and this promotion is for everyone to avail.
If the customer says I am not interested:
Rubttal: Sir/Ma'am, all I am asking is to listen to me, I am just offering a
beneficial deal, once I am done then it's totally your decision to make.
Cuando el cliente dice 'Ya tengo un contrato':
Rebuttal: Sir/Ma'am, you know what, you don't have to worry about it, we will
upgrade your previous contract that means you won't have to pay for your previous
contract and you'll get the previous phone as well.
Or
I can't give out my banking details or I don't trust you or I don't give my banking
details on the call:
Rebuttal: Sir/Ma'am, these are the pressed-one-secured business recorded lines, each
and every single piece of information that you or any other customer provide us is kept
confidential and we are not allowed to save or share it with any third party. So
would please read out your 6 digits sort code and 8 digits account number?
I don't want to give out my card or I don't want to give out my CVV or Valid/Expiry
Date:
Rebuttal: Sir/Madam, I need this information just to get your application processed.
Your information is secured with us; even I won't be able to see this information.
after this call ends.
Or
Rebuttal: Sir, Ma'am, we are almost done, your information will not be comprised as
this is a business recorded line and we are not allowed to save or share your personal
information.
Or
Rebuttal: Sir, Ma'am, we have to go through your credit history, only for this
purpose I need these details, I'll appreciate your co-operation to get your
application processed. Can you please read out your card number or cvv or expiry
date.