National Directorate

National Probation Service

Performance Report 16

and

Weighted Scorecard 2004/05

MAY 2005

ROGER HILL
DIRECTOR OF PROBATION
1
Foreword

This report contains information on the performance of the National Probation Service in 2004/05.
These represent a record level of performance with virtually all the targets set achieved. This is a
result of the hard work and commitment of staff at all levels. I would like to take this opportunity to
convey my thanks for your contribution over the year.

The table below shows the real improvements made by the NPS during 2004/05.

Although the enforcement target of 90% for the whole period was not achieved, for the first time
ever enforcement exceeded the target for the whole of the final quarter of 2004/05. This has been
an enormous achievement. In 1999 the figure was 44% against a lower standard which permitted
three unacceptable absences before an offender was breached.

For the first time ever, the NPS achieved the target for accredited programme completions. The
Basic Skills starts/awards targets were both achieved even though they had been doubled from the
previous year. The new target on ECP was also achieved. The DTTO completion rate (36%)
exceeded the target – this represents a real improvement on the 28% quoted in the Public
Accounts Committee report in 2004. The NPS continues to perform well in relation to the victim
measures.

Performance measure 2003/04 2004/05 Percentage

point change

Enforcement within 10 days 77% 87% 10%

Compliance 63% 66% 3%
Compliance including orders
N/A 79% --
allowed to continue
Offending Behaviour Programmes 13,136 (88%) 15,595 (104%) 16%

ECP completions No target 38,473 (128%) -

DTTO starts 8,519 (95%) 10,322 (79%) -16%

DTTO completion rate - 36% -

Basic Skills Starts 14,971 (94%) 34,199 (107%) 13%

Basic Skills Awards 2,815 (70%) 9,451 (118%) 48%

Sickness 12.3 days 12.3 0 days

Victims contacted 91% 93% 2%

It should be noted that during 2004/05 the targets for:

• DTTOs increased from 9,000 to 13,000

• Basic Skills starts increased from 16,000 to 32,000
• Basic Skills completions increased from 4,000 to 8,000
• Enhanced Community Punishment was introduced during 2003/04 and a target of 30,000
completions was set.

The target for DTTO commencements was increased from 9,000 to 13,000. Performance improved
with a record number of DTTOs made but it was still short of target. There is some evidence that
2
other initiatives like the Drug Interventions Programme (DIP) are having an adverse impact on
commencements. It will be important to ensure that there remains a focus on maximising the
number of appropriate DRR/DTTO commencements.

The performance on compliance exceeded the target if orders that are allowed to continue are
included. This is a significant measure of the NPS’s ability to keep offenders under supervision in
the community. However, there is an increasing focus within Government on promoting “first time
compliance” with fines, bail warrants and community penalties. There will have to be more work
done within the NPS during 2005/06 on encouraging offenders to comply more effectively with
supervision so that the burden on courts and ultimately prison is minimised.

It is a matter of concern that there has been no change in relation to the sickness target for staff.
The National Audit Office are doing a major report on this issue and the NPD/areas will need to
take significant action to improve performance.

During 2004/05 the NPD has tightened the focus on performance management through the use of
the ITPR (Individual Target Performance Report) framework in London since May and in the
regions since September. The approach was extended to include some of the poorer performing
areas. The NPD will be reviewing the value of this approach with the areas involved.

The weighted scorecard

The weighted scorecard presented at the end of this report covers 2004/05. If performance against
target is considered (column 1), the number of areas above zero has risen from 15 to 35 over the
year. This represents an excellent improvement. London is now reported in its four quadrants and
all these are below the target but there has been some significant improvement. There are six
other areas below target – of these only Devon & Cornwall (marginally) and West Midlands
(significantly) have failed to improve their performance. Both these areas have clear plans for
performance improvement during 2005/06.

Apart from London there has been significant improvement in Kent, Suffolk, Hertfordshire, Avon &
Somerset, Essex, Norfolk, West Mercia, Cumbria, Gloucestershire, Cambridgeshire, South
Yorkshire, Staffordshire, Cheshire, Hampshire, Warwickshire, Gwent, Thames Valley, Lancashire,
Merseyside, Derbyshire, South Wales, Northumbria and Nottinghamshire – all these areas had
been below target in 2003/04.

2004/05 has been a very good year for the NPS. Performance has never been stronger and must
be the bedrock of our approach to 2005/06. As NOMS develops it is of critical importance that
performance to protect the public and reduce re-offending remains our highest priority.

Once again, I would like to thank you for your contribution during 2004/05 – well done everyone.

Roger Hill
Director of Probation
National Probation Service

3
Introduction

Enforcement

87% of relevant cases monitored between April 2004 and March 2005 were enforced within 10
days in accordance with National Standards. On a month-by-month basis, the 90% target was
reached or exceeded in each of the last three months of the year.

Compliance

The compliance data in this report includes those offenders who have been breached by the NPS
but where the court has allowed the order to continue. This reflects the principles used in the
weighted scorecard. The cumulative figure for 2004/05 was 79% compared with the target of 70%
for all orders and licences, i.e. almost 8 out of 10 offenders are still in acceptable contact after six
months' supervision.

Offending Behaviour Programmes

15,595 programmes were completed in 2004/05 meaning that the 15,000 target was exceeded by
4%. Over 2,400 more programmes were completed than in 2003/04.

Enhanced Community Punishment

38,473 completions have been achieved, 28% above target. The 30,000 target was actually
exceeded in January 2005.

Drug Treatment and Testing Orders

10,322 DTTOs commenced in 2004/05 meaning that 79% of the 13,000 target on commencements
was met. This is against a target that increased by 44% since last year’s. Over 1,800 more starts
were achieved in 2004/05 than in 2003/04.

The national completion rate was 36%, 1% above the target.

Basic Skills

34,199 offenders commenced basic skills courses in 2004/05, 7% above the 32,000 target and
over 19,200 more starts than in 2003/04. 9,451 basic skills awards were delivered in 2004/05,
18% above the 8,000 target and over 6,600 more awards than the year before.

Sickness Absence

The average number of days lost due to sickness per employee per year in 2004/05 was 12.3
days, the same as in 2003/04.

Victims

In the first three-quarters of 2004/05, 93% of victims were contacted within the 8-week standard,
exceeding the 85% target.

4
PSR timeliness

The NPD agreed to report on the proportion of court reports that met the deadline set by the court.
The problems with data received from areas that were highlighted in the previous report are
ongoing and it means that the NPS will begin reporting on the new basis in 2005/06. In the
meantime we will report on the proportion of PSRs that were written within the 15-working day
standard. For 2004/05, this figure, nationally, was 73%. The target is 90%.

Contact for enquiries

For enquiries about any issues relating to this report please contact Roger McGarva, Head of
Regions & Performance, Tel: 020 7217 8244; E-mail: Roger.McGarva2@homeoffice.gsi.gov.uk.

For enquiries about the data please contact Paris Mikkides, Head of Performance Standards &
Quality Assurance, Tel: 020 7217 8812; E-mail: Paris.Mikkides@homeoffice.gsi.gov.uk.

5
1. Enforcement and Compliance – April 2004 to March 2005

The Home Office Delivery plan target (and SDA target) is that the National Probation Service takes
enforcement action in accordance with the National Standard in 90% of cases where the offender
has breached his/her order. To fully meet the standard, three things must be achieved:

ƒ breach action taken on or before a second failure assessed as unacceptable (third failure in
licence cases)
ƒ the court contacted for a hearing date
ƒ all of this achieved within 10 days.

National Standards monitoring on enforcement uses a sample of cases commenced six months
previously, so the sample for the reporting period April 2004 to March 2005 will contain cases that
commenced between October 2003 and September 2004.

There has been a steady improvement in performance since April 2001.

Period Enforced within 10 days in accordance All cases enforced

with National Standards
2001/02 53% 69%
2002/03 64% 77%
2003/04 77% 87%
2004/05 87% 93%

The overall performance on enforcement has improved considerably and the 90% target was met
or exceeded in each of the last three months of the reporting year.

The detailed data shows that:

• Nearly two thirds of areas met or exceeded the 90% for breach action within 10 days.
• A further 13 areas were above 80% for breach action within 10 days.
• Only four areas were more than 10% below target, namely:

• London South (62%)

• London North (68%)
• London West (71%)
• London East (75%)

Compliance for 2004/05 reached 79% (based on the proportion of cases where there were no 2nd
(or 3rd for licences) unacceptable failures or where the order was breached but allowed to continue
by the court). Based on this way of measuring compliance all areas except London South and
London West were above the 70% target.

For the compliance measure in the weighted scorecard we will apply targets for the level of contact
with offenders. The targets are that 90% of appointments are arranged in accordance with national
standards and 65% of appointments are attended (these are averaged across a basket of
standards).

Nationally, performance on these for 2004/05 was 85% and 61% respectively. In terms of area
performance, the most serious under achievers for appointments offered and kept were:

6
Appointments offered: Appointments kept:

• London North (68%) • Nottinghamshire (47%)

• London West (68%) • London West (48%)
• London South (72%) • London North (51%)
• London East (73%) • London East (51%
• Nottinghamshire (74%) • West Midlands (53%)

It is worth noting that all these areas are in the bottom quartile of the weighted scorecard.

7
 Enforcement April 2004 - March 2005

Region Area name Proportion breached Proportion breached Compliance

within 10 days whether or not within
10 days

West Midlands Staffordshire 90% 93% 83%

Warwickshire 90% 94% 87%
West Mercia 88% 92% 85%
West Midlands 88% 94% 74%
Regional Sub Total 88% 93% 80%
North East County Durham 95% 98% 91%
Northumbria 91% 95% 86%
Teesside 96% 98% 80%
Regional Sub Total 93% 96% 85%
East Bedfordshire 91% 97% 79%
Cambridgeshire 87% 92% 87%
Essex 84% 93% 83%
Hertfordshire 85% 91% 81%
Norfolk 92% 97% 72%
Suffolk 91% 99% 83%
Regional Sub Total 88% 94% 81%
North West Cheshire 91% 94% 80%
Cumbria 81% 88% 84%
Greater Manchester 90% 96% 80%
Lancashire 95% 97% 84%
Merseyside 86% 92% 75%
Regional Sub Total 90% 94% 80%
East Midlands Derbyshire 98% 99% 78%
Leicestershire & Rutland 96% 98% 80%
Lincolnshire 91% 97% 81%
Northamptonshire 91% 95% 81%
Nottinghamshire 84% 93% 79%
Regional Sub Total 91% 96% 79%
Yorkshire & Humberside 99% 100% 81%
Humberside North Yorkshire 91% 97% 81%
South Yorkshire 92% 95% 81%
West Yorkshire 92% 96% 80%
Regional Sub Total 93% 96% 81%
South East Hampshire 87% 93% 86%
Kent 84% 92% 79%
Surrey 93% 99% 83%
Sussex 91% 95% 82%
Thames Valley 83% 95% 78%
Regional Sub Total 87% 94% 82%
South West Avon & Somerset 86% 94% 78%
Devon/Cornwall 91% 95% 78%
Dorset 90% 97% 81%
Gloucestershire 90% 93% 81%
Wiltshire 95% 98% 77%
Regional Sub Total 90% 95% 79%
London East 75% 87% 76%
London North 68% 84% 73%
London South 62% 80% 69%
London West 71% 81% 64%
London London Sub Total 69% 83% 71%
Wales Dyfed/Powys 96% 99% 89%
Gwent 97% 99% 80%
North Wales 93% 95% 82%
South Wales 89% 95% 75%
Regional Sub Total 92% 96% 79%
ENGLAND & WALES 87% 93% 79%

8
 Enforcement by Month

England and Wales England & Wales Excluding London

April 2004 - March 2005 April 2004 - March 2005

Month Breached Breached Compliance Month Breached Breached Compliance

within 10 within 10
days days
Apr-04 84% 91% -- Apr-04 87% 94% --
May-04 83% 91% 78% May-04 88% 94% 79%
Jun-04 83% 91% 80% Jun-04 89% 94% 82%
Jul-04 86% 92% 79% Jul-04 90% 94% 80%
Aug-04 84% 92% 78% Aug-04 90% 96% 80%
Sep-04 88% 93% 79% Sep-04 91% 95% 80%
Oct-04 89% 94% 80% Oct-04 91% 96% 80%
Nov-04 87% 94% 80% Nov-04 88% 96% 80%
Dec-04 87% 94% 80% Dec-04 90% 95% 81%
Jan-05 91% 95% 79% Jan-05 93% 97% 80%
Feb-05 90% 95% 80% Feb-05 91% 95% 81%
Mar-05 90% 96% 80% Mar-05 91% 96% 82%
Total 87% 93% 79% Total 90% 95% 81%

Enforcement, Percent Breached Within 10 Days

94%

92%
Target
90%

88%

86%

84%

82%
England and Wales
80% England & Wales Excluding London

78%
Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05

London
April 2004 - March 2005 London, April 2004 - March 2005 by Month
100%

Breached Breached Compliance 90%

within 10 80%
Month days
Apr-04 63% 76% -- 70%

May-04 56% 78% 68% 60%

Jun-04 48% 72% 65%
50%
Jul-04 64% 75% 69% Breached within 10 days
Aug-04 59% 76% 64% 40%
Breached
Sep-04 71% 85% 70% 30%
Oct-04 74% 87% 76%
20%
Nov-04 76% 86% 74%
Dec-04 69% 88% 74% 10%
Jan-05 76% 86% 73% 0%
Feb-05 85% 93% 73% Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar-
Mar-05 86% 94% 69% 04 04 04 04 04 04 04 04 04 05 05 05
Total 69% 83% 71%

9
 Contact Levels April 2004 - March 2005

Region Area name Appointments Target 90% Appointments Target 65%

Arranged kept

West Staffordshire 90% Above 68% Above

Midlands Warwickshire 91% Above 60% Below
West Mercia 82% Below 63% Below
West Midlands 86% Below 53% Below
West Midlands Total 86% 59%
North County Durham 91% Above 73% Above
East Northumbria 95% Above 64% Below
Teesside 92% Above 67% Above
North East Total 93% 67%
East of Bedfordshire 78% Below 57% Below
England Cambridgeshire 83% Below 65% Above
Essex 84% Below 62% Below
Hertfordshire 77% Below 63% Below
Norfolk 88% Below 57% Below
Suffolk 90% Above 61% Below
East of England Total 83% 61%
North Cheshire 92% Above 72% Above
West Cumbria 85% Below 62% Below
Greater Manchester 92% Above 71% Above
Lancashire 91% Above 60% Below
Merseyside 92% Above 62% Below
North West Total 91% 66%
East Derbyshire 88% Below 63% Below
Midlands Leicestershire & Rutland 91% Above 72% Above
Lincolnshire 83% Below 57% Below
Northamptonshire 81% Below 59% Below
Nottinghamshire 74% Below 47% Below
East Midlands Total 83% 59%
Yorkshire & Humberside 91% Above 63% Below
Humberside North Yorkshire 96% Above 70% Above
South Yorkshire 89% Below 60% Below
West Yorkshire 89% Below 58% Below
Yorkshire & Humberside Total 91% 62%
South Hampshire 89% Below 69% Above
East Kent 92% Above 68% Above
Surrey 91% Above 73% Above
Sussex 86% Below 66% Above
Thames Valley 78% Below 57% Below
South East Total 87% 66%
South Avon & Somerset 81% Below 56% Below
West Devon/Cornwall 78% Below 59% Below
Dorset 80% Below 63% Below
Gloucestershire 78% Below 60% Below
Wiltshire 81% Below 56% Below
South West Total 80% 58%
London London East 73% Below 51% Below
London North 68% Below 51% Below
London South 72% Below 56% Below
London West 68% Below 48% Below
London Total 71% 52%
Wales Dyfed/Powys 88% Below 67% Above
Gwent 93% Above 65% Above
North Wales 83% Below 63% Below
South Wales 90% Above 64% Below
Wales Total 88% 64%
England & Wales 85% 61%
10
2. Accredited Programmes - April 2004 to March 2005

Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05
Actual 855 1826 3067 4496 5680 6956 8123 9368 11001 11781 12969 15595
Profile 1250 2500 3750 5000 6250 7500 8750 10000 11250 12500 13750 15000
Percent 68% 73% 82% 90% 91% 93% 93% 94% 98% 94% 94% 104%

Accredited Programme Completions, Cumulative, 2004/5

18000

16000

14000 Actual
Profile
12000

10000

8000

6000

4000

2000

0
Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05

Year Target Completions % Achieved

2001/02 6,267 3,431 55%
2002/03 12,000 7,716 64%
2003/04 15,000 13,136 88%
2004/05 15,000 15,595 104%

The detailed data show that:

• The North East, East Midlands, East of England, North West, Yorkshire & Humberside,
South East and South West regions exceeded their regional profiled targets
• 33 areas exceeded their profiled target, compared with 23 in the first three quarters of the
year
• A further two areas were within 10% of their profiled target

The best performing areas were: The most serious under-achievers were:

• Lincolnshire (173%) • London East (71%)

• Northumbria (146%) • Gwent (73%)
• Greater Manchester (128%) • London West (75%)
• Gloucestershire (123%)

11
 Accredited Programmes Completions April 2004 - March 2005

Profiled Referrals Orders / Actual Percent of Performance

completion Licences completions completion
Region Area name target made achieved target
West Staffordshire 283 650 671 309 109% Above
Midlands Warwickshire 109 278 126 119 109% Above
West Mercia 267 679 732 283 106% Above
West Midlands 974 2712 2712 815 84% Below
Regional Sub Total 1634 4319 4241 1526 93%
North East County Durham 205 557 376 215 105% Above
Northumbria 514 926 1459 751 146% Above
Teesside 235 489 310 246 105% Above
Regional Sub Total 954 1972 2145 1212 127%
East Bedfordshire 141 336 269 147 104% Above
Cambridgeshire 161 464 384 189 117% Above
Essex 355 1303 797 398 112% Above
Hertfordshire 186 467 360 219 117% Above
Norfolk 194 526 377 196 101% Above
Suffolk 144 312 242 144 100% Above
Regional Sub Total 1182 3408 2429 1293 109%
North West Cheshire 260 1419 529 294 113% Above
Cumbria 134 492 316 111 83% Below
Greater Manchester 946 3534 2470 1214 128% Above
Lancashire 452 1642 1436 483 107% Above
Merseyside 559 1066 731 473 85% Below
Regional Sub Total 2351 8153 5482 2575 110%
East Derbyshire 257 1131 694 293 114% Above
Midlands Leicestershire & Rutland 256 1109 784 310 121% Above
Lincolnshire 154 795 799 267 173% Above
Northamptonshire 155 327 378 163 105% Above
Nottinghamshire 340 806 945 346 102% Above
Regional Sub Total 1162 4168 3600 1379 119%
Yorkshire & Humberside 292 971 877 347 119% Above
Humberside North Yorkshire 160 865 263 187 117% Above
South Yorkshire 468 1323 1137 398 85% Below
West Yorkshire 751 3476 2409 861 115% Above
Regional Sub Total 1670 6635 4686 1793 107%
South East Hampshire 423 1171 967 430 102% Above
Kent 384 712 471 428 112% Above
Surrey 160 403 298 141 88% Below
Sussex 307 864 757 308 100% Above
Thames Valley 432 1420 634 482 112% Above
Regional Sub Total 1705 4570 3127 1789 105%
South West Avon & Somerset 370 1451 1441 380 103% Above
Devon/Cornwall 367 887 942 310 84% Below
Dorset 150 539 441 182 121% Above
Gloucestershire 128 369 522 158 123% Above
Wiltshire 133 178 159 148 111% Above
Regional Sub Total 1148 3424 3505 1178 103%
London London North 501 1251 647 516 103% Above
London West 507 1093 650 380 75% Below
London East 555 819 411 396 71% Below
London South 703 819 357 689 98% Near miss
Regional Sub Total 2266 3982 2065 1981 87%
Wales Dyfed/Powys 127 335 335 120 94% Near miss
Gwent 198 612 545 145 73% Below
North Wales 184 503 0 155 84% Below
South Wales 419 1762 1312 449 107% Above
Regional Sub Total 927 3212 2192 869 94%
ENGLAND & WALES 15000 43843 33472 15595 104%

12
3. Enhanced Community Punishment (ECP) - April 2004 – March 2005

ECP monitoring was introduced in October 2003 with a target of 25,000 commencements to be
achieved by the end of March 2004. The target was exceeded. In 2004/05 the target was
changed, placing the emphasis on completions and this target was likewise exceeded. Over the
period April 2004 to March 2005, 38,473 completions were achieved, 28% above target.

Year Target Completions Commencements Percent of target

2003/04 25,000 - 34,681 139%
2004/05 30,000 38,473 - 128%

Furthermore, the area breakdown shows:

• 39 areas exceeded their target

• Two areas were more than 10% below their target (both in the South West region)

The best performing areas were: The most serious under-achievers were:

• Suffolk (326%) • Avon & Somerset (73%)

• Leicestershire & Rutland (190%) • Devon & Cornwall (77%)
• Cambridgeshire (189%)
• Derbyshire (187%)

13
 ECP Completions April 2004 - March 2005

Region Area name Profiled Compl Target Performance

Target etions Achieved

West Staffordshire 567 984 174% Above

Midlands Warwickshire 218 293 134% Above
West Mercia 534 592 111% Above
West Midlands 1949 1756 90% Near miss
Regional Sub-Total 3268 3625 111%
North County Durham 411 458 112% Above
East Northumbria 1027 948 92% Near miss
Teesside 470 551 117% Above
Regional Sub-Total 1908 1957 103%
East Bedfordshire 283 342 121% Above
Cambridgeshire 323 609 189% Above
Essex 709 1188 167% Above
Hertfordshire 373 537 144% Above
Norfolk 389 593 153% Above
Suffolk 287 936 326% Above
Regional Sub-Total 2364 4205 178%
North Cheshire 519 689 133% Above
West Cumbria 269 389 145% Above
Greater Manchester 1891 2110 112% Above
Lancashire 905 933 103% Above
Merseyside 1119 1148 103% Above
Regional Sub-Total 4703 5269 112%
East Derbyshire 513 960 187% Above
Midlands Leicestershire & Rutland 513 974 190% Above
Lincolnshire 309 345 112% Above
Northamptonshire 310 472 152% Above
Nottinghamshire 679 1099 162% Above
Regional Sub-Total 2324 3850 166%
Yorkshire & Humberside 583 807 138% Above
Humberside North Yorkshire 320 544 170% Above
South Yorkshire 936 995 106% Above
West Yorkshire 1502 2090 139% Above
Regional Sub-Total 3341 4436 133%
South Hampshire 845 1521 180% Above
East Kent 767 1356 177% Above
Surrey 320 547 171% Above
Sussex 614 889 145% Above
Thames Valley 863 1300 151% Above
Regional Sub-Total 3410 5613 165%
South Avon & Somerset 740 540 73% Below
West Devon/Cornwall 735 568 77% Below
Dorset 300 390 130% Above
Gloucestershire 256 237 93% Near miss
Wiltshire 266 287 108% Above
Regional Sub-Total 2296 2022 88%
London London North 1002 1056 105% Above
London West 1014 974 96% Near miss
London East 1110 1269 114% Above
London South 1406 1718 122% Above
London Sub Total 4532 5017 111%
Wales Dyfed/Powys 254 281 110% Above
Gwent 395 511 129% Above
North Wales 368 576 157% Above
South Wales 837 1111 133% Above
Regional Sub-Total 1854 2479 134%
England & Wales Total 30000 38473 128%
14
4. DTTOs – April 2004 to March 2005

Commencements

Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05
Actual 809 1578 2396 3211 4028 4880 5779 6745 7587 8453 9344 10322
Profile 926 1856 2861 4003 5017 6078 7259 8320 9405 10432 11596 13000
Percent 87% 85% 84% 80% 80% 80% 80% 81% 81% 81% 81% 79%

DTTOs, Cumulative, 2004/5

14000

12000

Actual
10000 Profile

8000

6000

4000

2000

0
Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05

Year Target Commencements Percent of target

2001/02 6,000 4,842 81%
2002/03 6,000 6,140 102%
2003/04 9,000 8,519 95%
2004/05 13,000 10,322 79%

The area breakdown shows that:

• Only four areas exceeded their target.

• A further eight were within 10% of meeting the target
• Leaving the vast majority, 33 areas, below target

The best performing areas were: The most serious under-achievers were:

• London North (103%) • Cumbria (45%)

• Leicestershire & Rutland (103%) • Cambridgeshire (49%)
• Humberside (101%) • Devon & Cornwall (51%)
• Northamptonshire (101%) • Hampshire (51%)

Completion Rate

In 2004/05 for the first time areas were set the target that at least 35% of their DTTOs should
complete successfully. The full-year figures show that this target was exceeded by 1%. The area
breakdown is shown below:
15
 DTTOs Commenced April 2004 - March 2005

Region Area name Profiled Starts Target Performance

target Achieved

West Midlands Staffordshire 246 187 76% Below

Warwickshire 95 71 75% Below
West Mercia 232 191 82% Below
West Midlands 844 657 78% Below
Regional Sub Total 1416 1106 78%
North East County Durham 178 97 55% Below
Northumbria 445 289 65% Below
Teesside 204 148 73% Below
Regional Sub Total 827 534 65%
East Bedfordshire 123 102 83% Below
Cambridgeshire 140 69 49% Below
Essex 307 202 66% Below
Hertfordshire 162 126 78% Below
Norfolk 168 111 66% Below
Suffolk 125 80 64% Below
Regional Sub Total 1024 690 67%
North West Cheshire 225 129 57% Below
Cumbria 116 53 45% Below
Greater Manchester 819 735 90% Near miss
Lancashire 392 351 90% Near miss
Merseyside 485 393 81% Below
Regional Sub Total 2038 1661 82%
East Midlands Derbyshire 222 169 76% Below
Leicestershire & Rutland 222 228 103% Above
Lincolnshire 134 106 79% Below
Northamptonshire 134 136 101% Above
Nottinghamshire 294 224 76% Below
Regional Sub Total 1007 863 86%
Yorkshire & Humberside 253 256 101% Above
Humberside North Yorkshire 139 127 92% Near miss
South Yorkshire 405 332 82% Below
West Yorkshire 651 614 94% Near miss
Regional Sub Total 1448 1329 92%
South East Hampshire 366 188 51% Below
Kent 332 228 69% Below
Surrey 139 94 68% Below
Sussex 266 249 94% Near miss
Thames Valley 374 341 91% Near miss
Regional Sub Total 1478 1100 74%
South West Avon & Somerset 321 246 77% Below
Devon/Cornwall 318 162 51% Below
Dorset 130 116 89% Below
Gloucestershire 111 74 67% Below
Wiltshire 115 74 64% Below
Regional Sub Total 995 672 68%
London London North 491 505 103% Above
London West 488 414 85% Below
London East 464 401 86% Below
London South 521 450 86% Below
Regional Sub Total 1964 1770 90%
Wales Dyfed/Powys 110 101 92% Near miss
Gwent 171 170 99% Near miss
North Wales 159 103 65% Below
South Wales 363 223 61% Below
Regional Sub Total 803 597 74%
ENGLAND & WALES 13000 10322 79%
16
 DTTOs Completion Rate April 2004 - March 2005

Region Area name Target Performance

Achieved
West Midlands Staffordshire 24% Below
Warwickshire 47% Above
West Mercia 38% Above
West Midlands 36% Above
West Midlands Region 35% Above
North East County Durham 44% Above
Northumbria 46% Above
Teesside 43% Above
North East Region 45% Above
East Bedfordshire 50% Above
Cambridgeshire 48% Above
Essex 21% Below
Hertfordshire 29% Below
Norfolk 19% Below
Suffolk 35% Above
East Region 33% Near miss
North West Cheshire 32% Near miss
Cumbria 42% Above
Greater Manchester 38% Above
Lancashire 32% Near miss
Merseyside 46% Above
North West Region 38% Above
East Midlands Derbyshire 37% Above
Leicestershire & Rutland 35% Above
Lincolnshire 41% Above
Northamptonshire 35% Above
Nottinghamshire 34% Near miss
East Midlands Region 36% Above
Yorkshire & Humberside 38% Above
Humberside North Yorkshire 10% Below
South Yorkshire 26% Below
West Yorkshire 29% Below
Yorkshire & Humberside Region 29% Below
South East Hampshire 33% Near miss
Kent 25% Below
Surrey 28% Below
Sussex 40% Above
Thames Valley 35% Above
South East Region 33% Near miss
South West Avon & Somerset 29% Below
Devon & Cornwall 46% Above
Dorset 51% Above
Gloucestershire 35% Above
Wiltshire 36% Above
South West Region 39% Above
London London East 21% Below
London North 36% Above
London South 47% Above
London West 30% Near miss
London Region 35% Above
Wales Dyfed/Powys 52% Above
Gwent 32% Near miss
North Wales 51% Above
South Wales 39% Above
Wales Region 41% Above
ENGLAND & WALES 36% Above
17
5. Basic Skills - April 2004 to March 2005

Basic Skills Starts

Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05
Actual 1813 3778 6017 8360 10646 13343 16457 19883 22400 26506 30427 34199
Profile 1920 3840 5760 7680 9280 11520 14400 17280 20480 24000 27840 32000
Percent 94% 98% 104% 109% 115% 116% 114% 115% 109% 110% 109% 107%

Basic Skills Starts, Cumulative, 2004/5

40000

35000

Actual
30000
Profile

25000

20000

15000

10000

5000

0
Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05

Performance exceeded the profiled target each month since June 2004 and finished the year 7%
above target.

Year Target Commencements Percent of target

2002/03 6,000 5,983 100%
2003/04 16,000 14,971 94%
2004/05 32,000 34,199 107

The area breakdown shows that:

• 33 areas exceeded their target

• A further area achieved over 90% of its target

The best performing areas were: The most serious under-achievers were:

• North Yorkshire (212%) • North Wales (49%)

• Lancashire (190%) • West Mercia (58%)
• Wiltshire (179%) • West Midlands (61%)
• Humberside (144%) • Suffolk (63%)
• Devon & Cornwall (143%) • Essex (65%)

18
Basic Skills Awards

Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05
Actual 457 874 1393 1987 2594 3306 3984 4790 5624 6563 7945 9451
Profile 480 960 1440 1920 2320 2960 3680 4400 5120 5920 6880 8000
Percent 95% 91% 97% 103% 112% 112% 108% 109% 110% 111% 115% 118%

Basic Skills Awards, Cumulative, 2004/5

10000

9000

8000
Actual

7000 Profile

6000

5000

4000

3000

2000

1000

0
Apr-04 May-04 Jun-04 Jul-04 Aug-04 Sep-04 Oct-04 Nov-04 Dec-04 Jan-05 Feb-05 Mar-05

Performance exceeded the profiled target every month since July and for the year as a whole
reached 118%.

Year Target Awards Percent of target

2002/03 1,000 848 85%
2003/04 4,000 2,815 70%
2004/05 8,000 9,451 118%

However, the area breakdown shows large variations with a number of areas exceeding their
target, some quite substantially. In total:

• 36 areas exceeded their target

• A further seven areas achieved over 90% of their target

The best performing areas were: The most serious under-achievers were:

• Humberside (291%) • West Midlands (57%)

• Cambridgeshire (197%) • London South (68%)
• Suffolk (190%)
• Norfolk (183%)
• Teesside (160%)
• London North (159%)
• Surrey (158%)

19
 Basic Skills, April 2004 - March 2005

Region Area Profiled Starts % Profiled Performance Profiled Awards % Profiled Performanc
Starts Target against Awards Target e against
Target Achieved starts Target Achieved awards

West Staffordshire 604 627 104% Above 151 173 114% Above
Midlands Warwickshire 233 276 119% Above 58 55 95% Near miss
West Mercia 570 332 58% Below 142 146 102% Above
West Midlands 2079 1268 61% Below 520 295 57% Below
Regional Sub Total 3486 2503 72% 871 669 77%
North East County Durham 438 521 119% Above 110 162 148% Above
Northumbria 1096 1316 120% Above 274 278 101% Above
Teesside 501 501 100% Above 125 200 160% Above
Regional Sub Total 2035 2338 115% 509 640 126%
East Bedfordshire 302 302 100% Above 75 72 95% Near miss
Cambridgeshire 344 448 130% Above 86 170 197% Above
Essex 757 494 65% Below 189 225 119% Above
Hertfordshire 398 299 75% Below 99 101 102% Above
Norfolk 414 415 100% Above 104 190 183% Above
Suffolk 307 194 63% Below 77 146 190% Above
Regional Sub Total 2522 2152 85% 630 904 143%
North West Cheshire 554 658 119% Above 138 215 155% Above
Cumbria 287 275 96% Near miss 72 84 117% Above
Greater Manchester 2017 2276 113% Above 504 531 105% Above
Lancashire 965 1834 190% Above 241 381 158% Above
Merseyside 1193 1626 136% Above 298 361 121% Above
Regional Sub Total 5016 6669 133% 1254 1572 125%
East Derbyshire 548 672 123% Above 137 131 96% Near miss
Midlands Leicestershire & Rutland 547 647 118% Above 137 165 121% Above
Lincolnshire 329 455 138% Above 82 108 131% Above
Northamptonshire 331 379 114% Above 83 117 141% Above
Nottinghamshire 724 770 106% Above 181 190 105% Above
Regional Sub Total 2479 2923 118% 620 711 115%
Yorkshire & Humberside 622 897 144% Above 156 453 291% Above
Humberside North Yorkshire 341 722 212% Above 85 100 117% Above
South Yorkshire 998 1170 117% Above 250 262 105% Above
West Yorkshire 1602 2023 126% Above 401 434 108% Above
Regional Sub Total 3564 4812 135% 891 1249 140%
South East Hampshire 902 952 106% Above 225 207 92% Near miss
Kent 818 579 71% Below 205 285 139% Above
Surrey 341 369 108% Above 85 135 158% Above
Sussex 655 844 129% Above 164 197 120% Above
Thames Valley 921 984 107% Above 230 256 111% Above
Regional Sub Total 3638 3728 102% 909 1080 119%
South West Avon & Somerset 789 926 117% Above 197 233 118% Above
Devon/Cornwall 784 1117 143% Above 196 199 102% Above
Dorset 320 415 130% Above 80 120 150% Above
Gloucestershire 273 334 122% Above 68 77 113% Above
Wiltshire 283 506 179% Above 71 87 123% Above
Regional Sub Total 2449 3298 135% 612 716 117%
London London North 1069 733 69% Below 267 426 159% Above
London West 1082 808 75% Below 270 331 122% Above
London East 1184 971 82% Below 296 408 138% Above
London South 1499 1101 73% Below 375 254 68% Below
London Sub Total 4834 3613 75% 1209 1419 117%
Wales Dyfed/Powys 271 291 107% Above 68 62 91% Near miss
Gwent 421 424 101% Above 105 101 96% Near miss
North Wales 392 191 49% Below 98 112 114% Above
South Wales 893 1257 141% Above 223 216 97% Near miss
Regional Sub Total 1978 2163 109% 494 491 99%
ENGLAND & WALES 32000 34199 107% 8000 9451 118%

20
6. Race and Ethnic Monitoring

Home Secretary’s Race Equality Targets – Monitoring at March 2003

At the end of December 2000, 9.8% of probation staff were from minority ethnic backgrounds (see
regional breakdown below) compared with a target of 8.4% set for 2009. Probation Statistics
published for the year ending March 2003 (the latest available) show that overall the representation
of minority ethnic groups in NPS staff for England and Wales, was 11.3% against 9% in the Labour
Force Survey 2001 (LFS).

All of the regional targets have already been met across the NPS with some significant
improvements since 2000. Some additional achievements have been made:

• The first minority ethnic chief officer was appointed in 2001.

• There are 6 minority ethnic board chairs. (None of the previous 54 committee chairs was.)

• There are presently 84 minority ethnic board members (there were only a handful previously on
probation committees).

• There are particularly encouraging trends in specific probation areas. Bedfordshire, Greater
Manchester, Leicestershire & Rutland, London, Merseyside, Nottinghamshire, South Yorkshire,
Warwickshire, West Midlands & West Yorkshire all indicate that over 10% of their staff are from
minority ethnic groups. As these are local areas with significant clusters of people from
minority ethnic communities, it reflects a Service that is increasingly representative of the
communities it seeks to serve.

• ACO/Area Manager grades have seen a small rise from 13 at the end of 2001 to 15 at the end
of March 2003. A scheme to provide for development needs such as mentoring and coaching
is being implemented to identify and develop talented minority ethnic staff.

• 9.2% of senior probation officers (middle managers) are from minority ethnic groups. This has
increased from 8.6% in 2001 and exceeds the March 2009 target of 6.5%.

• Overall the March 2003 figures show the proportion of minority ethnic main grade probation
officers at 12.1%.

• Each of the 42 probation boards published a Race Equality Scheme by 31st May 2002. The
Actions Plans within each of these Schemes will help to ensure that the NPS, as an
organisation, fulfils its duties under the Race Relations (Amendment) Act 2000 and promotes
race equality and equality of opportunity for all staff.

• Implementation of race and ethnic monitoring according to the Census 2001 16+1
categorisation.

• More focussed approaches to work with racially motivated offenders are being developed.
Interventions are being tailored to minority ethnic offenders and community safety work with
minority ethnic groups is being reviewed.

The table below shows performance against regional targets as at December 2000 and March
2003 along with the 2009 targets.

21
Region Target set 2000 2003 Above/Below
Achieved Achieved Target
West Midlands 11.6 13.3 18.0 Above
North East 1.4 1.7 4.0 Above
East 4.9 4.9 6.1 Above
North West 5.4 6.1 8.4 Above
East Midlands 7.2 8.6 10.2 Above
Yorks & Humber 5.1 8.4 9.7 Above
South East 3.6 4 5.0 Above
South West 2.6 3.3 3.6 Above
London 26.5 30.2 26.6 Above
Wales 1.7 2.3 3.9 Above

England & Wales 8.4 9.8 11.3 Above

Missing Data

The 16+1 census classification of race and ethnicity became mandatory in April 2003. In
Performance Report 13, we published data from RDS (from Areas’ quarterly listings, formerly Form
20 returns) showing the proportion of new orders and licences made between January and April
2004 that did not have a correctly entered race and ethnic classification. We updated that
information for the following quarter in Performance Report 14 and will continue to publish it in
future reports.

The table below has not been updated since the last Performance Report due to the unavailability
of data from RDS. It shows the proportion of new orders and licences made between July and
September 2004 that did not have a correctly entered race and ethnic. Any codes that do not
match the 16+1 classification are regarded as missing. This shows the situation getting better in
most areas but London is a major concern with 20% of all new orders and 30% of licenses missing
the ethnic classification code. The Weighted Scorecard in 2005/06 will now include a target based
on this data.

22
Persons commencing supervision by the Probation Service July 2004 - September 2004

Region/Area Court orders Licences

Total Ethnic code % with Total Ethnic code % with
commencing missing missing code Refusals % refusals commencinmissing missing code Refusals % refusals
West Midlands
Staffordshire 816 32 3.9 3 0.4 219 7 3.2 0 0.0
Warwickshire 350 23 6.6 0 0.0 51 8 15.7 0 0.0
West Mercia 577 12 2.1 0 0.0 343 26 7.6 0 0.0
West Midlands 2616 178 6.8 2 0.1 1779 181 10.2 1 0.1
North East
Durham 503 1 0.2 0 0.0 87 0 0.0 0 0.0
Northumbria 1,069 18 1.7 3 0.3 280 1 0.4 0 0.0
Teesside 682 25 3.7 0 0.0 158 1 0.6 0 0.0
East of England
Bedfordshire 348 14 4.0 2 0.6 101 6 5.9 1 1.0
Cambridgeshire 469 2 0.4 2 0.4 109 8 7.3 3 2.8
Essex 917 87 9.5 1 0.1 222 20 9.0 0 0.0
Hertfordshire 552 20 3.6 3 0.5 138 25 18.1 1 0.7
Norfolk 464 3 0.6 0 0.0 116 3 2.6 0 0.0
Suffolk 361 5 1.4 0 0.0 127 3 2.4 0 0.0
North West
Cheshire 503 6 1.2 2 0.4 134 2 1.5 1 0.7
Cumbria 418 0 0.0 1 0.2 186 0 0.0 0 0.0
Lancashire 1,104 28 2.5 1 0.1 292 12 4.1 1 0.3
Greater Manchester 2,662 92 3.5 28 1.1 1,104 90 8.2 26 2.4
Merseyside 1,362 145 10.6 3 0.2 354 28 7.9 1 0.3
East Midlands
Derbyshire 790 3 0.4 2 0.3 187 6 3.2 0 0.0
Leicestershire 686 8 1.2 0 0.0 181 10 5.5 0 0.0
Lincolnshire 435 0 0.0 0 0.0 87 7 8.0 0 0.0
Northamptonshire 398 9 2.3 1 0.3 149 3 2.0 2 1.3
Nottinghamshire 975 36 3.7 17 1.7 270 14 5.2 2 0.7
Yorkshire & Humberside
Humberside 707 17 2.4 0 0.0 217 17 7.8 1 0.5
North Yorkshire 477 0 0.0 0 0.0 117 3 2.6 0 0.0
South Yorkshire 1,145 12 1.0 0 0.0 369 8 2.2 1 0.3
West Yorkshire 2,307 13 0.6 20 0.9 587 7 1.2 13 2.2
South East
Hampshire 1,270 55 4.3 9 0.7 297 22 7.4 3 1.0
Kent 637 0 0.0 9 1.4 230 0 0.0 21 9.1
Surrey 441 23 5.2 0 0.0 98 11 11.2 1 1.0
Sussex 855 21 2.5 5 0.6 214 29 13.6 2 0.9
Thames Valley 962 11 1.1 10 1.0 224 6 2.7 2 0.9
South West
Avon & Somerset 558 27 4.8 2 0.4 235 24 10.2 2 0.9
Devon & Cornwall 552 3 0.5 0 0.0 193 12 6.2 1 0.5
Dorset 309 2 0.6 1 0.3 98 4 4.1 0 0.0
Gloucestershire 331 2 0.6 2 0.6 83 8 9.6 0 0.0
Wiltshire 284 0 0.0 0 0.0 57 3 5.3 0 0.0
London
Inner London 1,333 487 36.5 9 0.7 518 252 48.6 1 0.2
Outer London 2,665 299 11.2 33 1.2 973 197 20.2 20 2.1
Wales
Dyfed-Powys 294 1 0.3 0 0.0 52 0 0.0 0 0.0
Gwent 486 1 0.2 0 0.0 142 0 0.0 0 0.0
North Wales 419 15 3.6 1 0.2 114 8 7.0 0 0.0
South Wales 1,108 11 1.0 3 0.3 403 21 5.2 1 0.2
Total 36197 1747 4.8 175 0.5 11895 1093 9.2 108 0.9

Total excl. London 32,199 961 3.0 133 0.4 10,404 644 6.2 87 0.8

23
7. Sickness Absence - April 2004 to March 2005

From 1st July 2001, local areas were required to monitor sickness absence using a standard
format and provide quarterly monitoring returns to the NPD. Reporting was increased to monthly
in July 2002.

The target for 2002/03 was 10 days or fewer sickness absences per employee. This was reduced
to an average of 9 days per employee for 2003/04.

Many areas already have good systems for monitoring and managing absence and such good
practice is being shared across the national HR network.

This includes:

• A ‘Case Management’ approach to tackling long term absence.

• Monthly statistical feedback to line managers.
• Return to work interviews.
• Probation Board reports.
• Automatic referral to occupational health.
• Healthy Roadshows.
• Stress counselling/health care services.
• Constant chasing.

The national headline figure for 2003/04 was 12.3 days, up from 11.9 in 2002/03. The figure for
2004/05 was also 12.3 days. If the London quadrants are excluded from the calculations, the
national figure drops to 11.7 days on average. The average number of days’ absence per
employee is split by long and short-term sickness to highlight the variation in performance between
areas.

Only three areas are currently achieving the target by having fewer than nine days sickness or
fewer per employee per year, but a further eight areas are achieving the old target by having fewer
than 10 days.

The best performing areas were: The most serious under-achievers were:

• North Yorkshire (7.2) • London West (20.9)

• Surrey (8.8) • London North (20.4)
• Suffolk (9.0) • London South (16.5)
• Derbyshire (9.2) • Cumbria (15.7)
• South Yorkshire (9.2) • London East (15.6)

Details of area and regional performance are shown on the next page.

24
 Sickness Absence, April 2004 - March 2005

Region Area Short Long DDA - Total Total Ave Ave Ave Average Performance
term term related days staff days days days days (target = 9
sickness sickness sickness lost years Short Long DDA - absence days)
term term related
West Staffordshire 2467 1457 0 3924 384 6.4 3.8 0.0 10.2 Above
Midlands Warwickshire 871 1244 281 2396 190 4.6 6.6 1.5 12.6 Above
West Mercia 2059 2407 207 4673 365 5.6 6.6 0.6 12.8 Above
West Midlands 8365 5478 0 13843 1135 7.4 4.8 0.0 12.2 Above
Regional Sub Total 13761 10586 488 24835 2073 6.6 5.1 0.2 12.0
North East County Durham 1392 1398 0 2790 274 5.1 5.1 0.0 10.2 Above
Northumbria 3620 4761 0 8380 634 5.7 7.5 0.0 13.2 Above
Teesside 1847 2241 156 4244 308 6.0 7.3 0.5 13.8 Above
Regional Sub Total 6859 8400 156 15415 1216 5.6 6.9 0.1 12.7
East Bedfordshire 1310 1089 0 2399 232 5.6 4.7 0.0 10.3 Above
Cambridgeshire 1132 700 256 2088 216 5.2 3.2 1.2 9.7 Near miss
Essex 3068 2145 2 5215 430 7.1 5.0 0.0 12.1 Above
Hertfordshire 1405 858 226 2490 246 5.7 3.5 0.9 10.1 Above
Norfolk 2083 1230 89 3401 259 8.0 4.7 0.3 13.1 Above
Suffolk 1115 670 0 1785 199 5.6 3.4 0.0 9.0 Below
Regional Sub Total 10113 6692 573 17378 1584 6.4 4.2 0.4 11.0
North West Cheshire 1584 2349 99 4032 355 4.5 6.6 0.3 11.4 Above
Cumbria 1027 1048 385 2460 157 6.5 6.7 2.4 15.7 Above
Greater Manchester 7235 9752 0 16987 1246 5.8 7.8 0.0 13.6 Above
Lancashire 3783 3842 252 7877 612 6.2 6.3 0.4 12.9 Above
Merseyside 3132 5726 1009 9867 755 4.1 7.6 1.3 13.1 Above
Regional Sub Total 16761 22716 1745 41222 3124 5.4 7.3 0.6 13.2
East Derbyshire 1898 1242 17 3157 345 5.5 3.6 0.0 9.2 Near miss
Midlands Leicestershire & Rutland 2961 1637 0 4598 477 6.2 3.4 0.0 9.6 Near miss
Lincolnshire 1858 757 347 2961 220 8.5 3.4 1.6 13.5 Above
Northamptonshire 1274 1942 0 3216 223 5.7 8.7 0.0 14.4 Above
Nottinghamshire 2517 3277 492 6286 535 4.7 6.1 0.9 11.8 Above
Regional Sub Total 10507 8855 856 20218 1799 5.8 4.9 0.5 11.2
Yorkshire & Humberside 3060 2204 48 5312 434 7.0 5.1 0.1 12.2 Above
Humberside North Yorkshire 947 731 0 1678 233 4.1 3.1 0.0 7.2 Below
South Yorkshire 2745 3490 580 6815 742 3.7 4.7 0.8 9.2 Near miss
West Yorkshire 5171 6227 44 11442 1181 4.4 5.3 0.0 9.7 Near miss
Regional Sub Total 11923 12652 672 25247 2591 4.6 4.9 0.3 9.7
South East Hampshire 3816 2377 0 6193 511 7.5 4.7 0.0 12.1 Above
Kent 2054 3926 24 6004 459 4.5 8.6 0.1 13.1 Above
Surrey 1322 771 33 2126 242 5.5 3.2 0.1 8.8 Below
Sussex 1966 1478 155 3599 362 5.4 4.1 0.4 9.9 Near miss
Thames Valley 4507 3418 68 7993 601 7.5 5.7 0.1 13.3 Above
Regional Sub Total 13663 11971 280 25914 2175 6.3 5.5 0.1 11.9
South West Avon & Somerset 4747 1691 0 6438 533 8.9 3.2 0.0 12.1 Above
Devon & Cornwall 1849 2378 0 4227 436 4.2 5.5 0.0 9.7 Near miss
Dorset 850 1480 0 2330 192 4.4 7.7 0.0 12.1 Above
Gloucestershire 750 824 0 1574 161 4.7 5.1 0.0 9.8 Near miss
Wiltshire 659 846 0 1505 142 4.6 5.9 0.0 10.6 Above
Regional Sub Total 8854 7219 0 16073 1465 6.0 4.9 0.0 11.0
London London East 2742 2738 54 5534 355 7.7 7.7 0.2 15.6 Above
London North 4128 3414 1 7543 369 11.2 9.2 0.0 20.4 Above
London South 3824 3504 2 7330 445 8.6 7.9 0.0 16.5 Above
London West 3557 3992 199 7748 370 9.6 10.8 0.5 20.9 Above
London Central 6221 6289 4 12514 927 6.7 6.8 0.0 13.5 Above
London London Sub Total 20472 19937 260 40669 2466 8.3 8.1 0.1 16.5
Wales Dyfed-Powys 919 851 130 1900 143 6.4 5.9 0.9 13.2 Above
Gwent 1633 996 0 2629 234 7.0 4.3 0.0 11.2 Above
North Wales 1165 2300 0 3465 236 4.9 9.7 0.0 14.7 Above
South Wales 3414 3786 0 7199 560 6.1 6.8 0.0 12.9 Above
Regional Sub Total 7130 7933 130 15193 1173 6.1 6.8 0.1 12.9
ENGLAND & WALES 120043 116961 5160 242164 19665 6.1 5.9 0.3 12.3

25
8. Victim Contact – April to December 2004

The NPS Business Plan makes it clear that the National Probation Service delivers services to
victims as well as offenders. The National Standard for victim contact work is that probation areas
should offer face-to-face contact between the victim (or family) and a member of the probation
service (or agent) within 8 weeks of the offender being sentenced. The NPS target is to make
initial contact within that timescale in 85% of all eligible cases. This was exceeded in 2003/04 and
performance continued to improve in the first three quarters of 2004/05 with 93% of victims
contacted in accordance with the national standard.

Period covered Number of Number of Percentage of

named victims victims victims
contacted within contacted
8 weeks
April 2001 to 15,041 9,523 63%
March 2002
April 2002 to 15,904 12,949 81%
March 2003
April 2003 to 15,647 14,276 91%
March 2004
April to 11,845 11,068 93%
December 2004

Further analysis of the figures shows that:

• 41 areas met or exceeded the 85% target

• Only one area fell short of the target

These areas hit 100%: The area failing to achieve the target was:

• Cumbria • Gloucestershire (72%)

• Leicestershire & Rutland
• South Yorkshire
• South Wales
• Dyfed-Powys

26
 Victim Contact
All Cases, April 2004 - December 2004

Region Area Number of No. contacted Target Performance

named within 8 weeks achieved
victims
West Midlands Staffordshire 482 465 96% On or Above
Warwickshire 147 143 97% On or Above
West Mercia 284 257 90% On or Above
West Midlands 1038 946 91% On or Above
West Midlands Total 1951 1811 94%
North East Northumbria 323 316 98% On or Above
Teesside 143 132 92% On or Above
County Durham 55 54 98% On or Above
North East Total 521 502 98%
East Bedfordshire 180 166 92% On or Above
Cambridgeshire 103 99 96% On or Above
Essex 213 206 97% On or Above
Hertfordshire 111 97 87% On or Above
Norfolk 128 111 87% On or Above
Suffolk 99 95 96% On or Above
East Total 834 774 88%
North West Cheshire 255 240 94% On or Above
Cumbria 81 81 100% On or Above
Lancashire 369 324 88% On or Above
Merseyside 397 387 97% On or Above
Greater Manchester 840 809 96% On or Above
North West Total 1942 1841 92%
East Midlands Derbyshire 320 297 93% On or Above
Leicestershire & Rutland 244 244 100% On or Above
Lincolnshire 102 95 93% On or Above
Northamptonshire 169 164 97% On or Above
Nottinghamshire 299 289 97% On or Above
East Midlands Total 1134 1089 97%
Yorkshire & Humberside 253 234 92% On or Above
Humberside North Yorkshire 135 121 90% On or Above
South Yorkshire 372 372 100% On or Above
West Yorkshire 715 695 97% On or Above
Yorkshire & Humberside Total 1475 1422 93%
South East Hampshire 319 273 86% On or Above
Kent 226 214 95% On or Above
Surrey 82 80 98% On or Above
Sussex 274 269 98% On or Above
Thames Valley 270 253 94% On or Above
South East Total 1171 1089 89%
South West Avon & Somerset 292 272 93% On or Above
Dorset 68 67 99% On or Above
Gloucestershire 60 43 72% Below
Wiltshire 100 99 99% On or Above
Devon/Cornwall 282 267 95% On or Above
South West Total 802 748 95%
London Total 1428 1214 85% On or Above
Wales Gwent 129 128 99% On or Above
North Wales 121 114 94% On or Above
South Wales 320 319 100% On or Above
Dyfed/Powys 17 17 100% On or Above
Wales Total 587 578 98%
England & Wales Total 11845 11068 93%
27
9. Pre-Sentence Reports (PSRs) – Timeliness in Magistrates' Courts April 2004 to March
2005

The aim is to improve the timeliness of the NPS reports (PSRs) to the magistrates' courts.
National Standards specify that the report should be provided within 15 working days.

The figures presented here do not reflect those occasions on which courts adjourn for longer than
15 days, i.e. where the court's timetable is satisfied but the National Standard is not.

In some local areas, discussions with sentencers continue to try to ensure that PSRs are only
sought on cases where a community penalty or imprisonment is the likely outcome. Capacity
issues are increasingly important in the light of OASys and local workload agreements.

Performance peaked in 2001/02 when this was a cash performance-linked measure and fell
sharply in 2003/04. Performance for 2004/05 improved to 73%.

1996-97 55%
1997-98 58%
1998-99 63%
1999-00 68%
2000-01 75%
2001/02 79%
2002/03 78%
2003/04 65%
2004/05 73%

Year No. provided in No. provided within % meeting

response to 15 working days of standard
request request
2002/03 119,875 93,322 78%
2003/04 110,712 72,141 65%
2004/05 107,172 78,754 73%

Four areas met or exceeded the 90% target.

The best performing areas were: The most serious under-achievers were:

• Humberside (92%) • Norfolk (40%)

• Dyfed Powys (88%) • Gloucestershire (45%)
• Leicestershire & Rutland (88%) • Devon/Cornwall (47%)
• Northumbria (88%) • Essex (53%)

Details of area and regional performance are shown on the next page.

28
 Timeliness of PSRs to Magistrates Court
April 2004 to March 2005

Probation Area Number Number Performance

provided in provided within against 15 day
response to 15 working standard
request days of request

Avon & Somerset 1588 849 53%

Bedfordshire 1623 1076 66%
Cambridgeshire 1446 1119 77%
Cheshire 1585 1278 81%
Cumbria 800 528 66%
Derbyshire 1943 1256 65%
Devon/Cornwall 2097 985 47%
Dorset 744 610 82%
County Durham 1700 1320 78%
Essex 2984 1593 53%
Gloucestershire 843 377 45%
Greater Manchester 5713 4295 75%
Hampshire 3652 2251 62%
Hertfordshire 1577 961 61%
Humberside 2883 2654 92%
Kent 3083 1809 59%
Lancashire 2755 2199 80%
Leicestershire & Rutland 2208 1943 88%
Lincolnshire 1420 1157 81%
Merseyside 2877 2102 73%
Norfolk 1233 491 40%
Northamptonshire 838 701 84%
Northumbria 2846 2493 88%
North Yorkshire 1299 954 73%
Nottinghamshire 2273 1299 57%
South Yorkshire 3272 2659 81%
Staffordshire 2455 1828 74%
Suffolk 1393 1077 77%
Surrey 1301 925 71%
Sussex 2472 1667 67%
Teesside 1835 1594 87%
Thames Valley 3362 2049 61%
Warwickshire 527 387 73%
West Mercia 2517 1662 66%
West Midlands 12593 10947 87%
West Yorkshire 5349 4495 84%
Wiltshire 695 439 63%
London 9598 6578 69%
Dyfed/Powys 1226 1082 88%
Gwent 1612 1324 82%
North Wales 1060 584 55%
South Wales 3895 3157 81%
England and Wales 107172 78754 73%

29
10. Weighted Scorecard 2004/05

The Weighted Scorecard covering April 2004 to March 2005 is shown below. In addition to the
table, the information has been presented to highlight the variations in performance between
areas. The chart shows that 3 Areas, Leicestershire & Rutland, Humberside and Dorset have
exceeded the performance required for Band 1 whilst West Midlands lies below the level for Band
5.

The table provides comparisons between the latest position and that in the previous scorecard. It
shows that:

The most improving areas are: The worst declining areas are:

• Cambridgeshire • Hampshire
• Thames Valley • County Durham
• Kent • Northumbria
• Dyfed-Powys • Gwent
• Merseyside • Essex

30
 Weighted Scorecard Year-End, 2004/05

Area name Performance Performance Overall Position Position Difference

against against Performance now last time
Target Average
Leicestershire & Rutland 66 51 117 1 2 1
Humberside 68 46 114 2 4 2
Dorset 61 47 108 3 1 -2
Sussex 45 40 86 4 7 3
West Yorkshire 39 37 76 5 8 3
Greater Manchester 39 36 75 6 10 4
Teesside 36 35 70 7 3 -4
Lincolnshire 41 23 64 8 5 -3
Northamptonshire 42 20 62 9 11 2
Cambridgeshire 42 19 61 10 24 14
Dyfed/Powys 33 27 60 11 18 7
Derbyshire 34 23 57 12 13 1
North Yorkshire 34 22 56 13 14 1
Warwickshire 37 17 54 14 15 1
Lancashire 33 18 51 15 17 2
County Durham 39 8 46 16 6 -10
Cheshire 32 12 44 17 12 -5
Northumbria 22 15 37 18 9 -9
Bedfordshire 23 4 27 19 16 -3
Thames Valley 24 2 25 20 32 12
Wiltshire 21 -1 20 21 19 -2
Staffordshire 24 -12 12 22 25 3
Surrey 16 -6 11 23 23 0
Suffolk 9 -6 2 24 20 -4
South Wales 14 -12 2 25 30 5
Merseyside 8 -8 0 26 33 7
Gloucestershire 10 -10 0 27 26 -1
Kent 6 -8 -2 28 36 8
Hertfordshire 7 -10 -3 29 27 -2
Gwent 9 -17 -8 30 22 -8
North Wales 0 -12 -12 31 29 -2
Nottinghamshire 2 -15 -13 32 35 3
Norfolk 0 -14 -14 33 37 4
Hampshire 1 -16 -15 34 21 -13
South Yorkshire -3 -13 -16 35 34 -1
Essex -2 -17 -19 36 28 -8
West Mercia 2 -24 -22 37 31 -6
London North -20 -8 -28 38 38 0
Cumbria -8 -20 -28 39 41 2
Avon & Somerset -24 -37 -61 40 42 2
London East -40 -26 -65 41 39 -2
Devon & Cornwall -36 -37 -73 42 43 1
London South -42 -34 -76 43 40 -3
London West -64 -56 -121 44 44 0
West Midlands -70 -88 -158 45 45 0
Grand Total 609 -7 602

31
 Leicestershire & Rutland
150 Humberside
Dorset
Sussex
West Yorkshire
Greater Manchester
Teesside
100 Lincolnshire
Northamptonshire
Cambridgeshire
BAND 1 Dyfed/Powys
Derbyshire
North Yorkshire
50 Warwickshire
Lancashire
County Durham
BAND 2 Cheshire
Northumbria
Bedfordshire
0 Thames Valley
Wiltshire
Staffordshire
BAND 3 Surrey
Suffolk
South Wales
-50 Merseyside
Gloucestershire
Kent
BAND 4 Hertfordshire
Gwent
North Wales
-100 Nottinghamshire
Norfolk
Hampshire
BAND 5
South Yorkshire
Essex
West Mercia
-150 London North
Cumbria
Avon & Somerset
London East
Devon & Cornwall
London South
-200 London West
West Midlands

33