Analysis of Information search Behaviour of Customer in Purchase pattern of Cosmetics products
using Cluster Analysis
Personal Information
Age
Under 20 years old
20-25 years old
26-30 years old
31-35 years old
36-40 years old
40-50 years old
50-60 years old
What kind of a life situation do you have?
Married/in common-law marriage no children
Married/in common-law marriage with children in the household
Single parent
Single
What kind of education do you have? (Select the highest level you have completed)
Compulsory education
High school/vocational school
University of Applied Sciences
University
What is your occupational situation like?
Studying
Working under temporary employment contract
Working under permanent employment contract
Unemployed
Retired
Your yearly income approximately?
0-10 000 Euros
10 001-20 000 Euros
20 001-30 000 Euros
30 001-50 000 Euros
Over 50 000 Euros
1) How interested are you in cosmetics and taking care of your beauty?
I purchase cosmetics( Skin care products) which are designed especially for facial skin
I am very much interested to care of my skin
I imitate very fast in case of using cosmetics
Celebrities are my ideal in brand selection of cosmetics
I prefer print media for brand selection of cosmetics
Desital media are more influencial for my brand selection of cosmetics
I am always influenced by my friends in choosing a particular brand of cosmetic
I am influenced by sales person in choosing brand of cosmetics
I look fpr product information displayes before chosing a particular brand of cosmetics
Prodiuct ingredient are more important for me in selecting brand of cosmetics
Itg is important for me to try what the product feels like (for example testers) before buy it?
I feel that expensive facial skin care products are better than cheaper products
Do make the decision about which facial skin care product to purchase in general before you go to
a store or not until you are in the store?
4) I use these previously chosen facial skin care products recommended for daily use:
Every day
A few times a week
Approximately once a week
Less frequently than once a week
Never
5) If you use facial cream, which kind of cream do you use from the following options (if you dont use
facial cream, move to the next question)?
Moisturizing facial cream
Brightening facial cream
Firming facial cream
Regenerating facial cream
Repairing facial cream
None of the above mentioned
I dont know
Which of these following matters are important to you when purchasing facial skin care products?
List three most important.
1st most important 2nd 3rd
Brand
Affordability
Package
Naturalness
Product is domestic
Texture of product (smell, colour)
Quality
Promised effects
Previous usage experiences
Suitability to my own skin type
Product is new
Where do you purchase facial skin care products from?
Daily consumer goods stores
Supermarkets
Stores specialized in beauty
Cosmetologist
Catalogues
Internet
Somewhere else where _________________________________________?
Which of the following things do you pay attention to in facial skin care product advertising?
Brand
Promised effects
Researches about the effectiveness of the product
Package (how the package looks like)
Model in commercial
Colour scheme in commercial
Products ecological and ethical characteristics
Something else what ______________________________________________________?
From which of the following sources do you in general get information before purchasing a facial
skin care product? If you dont get information, move on to the next question.
Internets discussion forums
Home pages of manufacturers of the products
Friends
Advertisements
Stores from sales personnel
Somewhere else where ___________________________________________________?
Before going to the store
In the store
24) Do you buy facial skin care products on impulse?
Very often
Often
Sometimes
Very rarely
Never
25) To what extent do you think the following factors are important when you buy facial skin care
products?
Very.. Fairly.. Somewhat.. Fairly little.. Not at all important
Product consists partly of natural ingredients
Product consists of just natural ingredients
Product consists partly of organic ingredients (organic= no harmful fertilizers or pesticides have been
used in farming)
Product consists of just organic ingredients (organic= no harmful fertilizers or pesticides have been
used in farming)
26) Do you believe that facial skin care products containing natural ingredients are better for your skin
than products that do not contain natural ingredients?
Yes
I dont know
No
27) Are you willing to pay more for a facial skin care product if it consists completely of natural
ingredients?
Yes
I dont know
No
28) Are you willing to pay more for a facial skin care product if it consists completely of organic
ingredients?
Yes
I dont know
No
How much do you believe in the promised effects of facial skin care products?
Very much
Fairly much
To some extent
Fairly little
Very little
31) To what extent do the promised effects of facial skin care products affect which product you
purchase?
Very much
Fairly much
To some extent
Fairly little
Very little
Do you buy facial skin care products that have been made to skin your age?
Yes
I dont know
No
Which of the following factors are important when you choose a facial skin care product? Select
three most important.
Brand
Package
Affordability
Naturalness
Consistency of the product (smell, colour)
Product is domestic
Quality
Promised effects
Recommendations of friends
Recommendations of sales people
Previous usage experiences
The suitability to my skin
Product is new
Something else what ________________________________________________?
.
