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Celebrating Success and Failures.: Small Tests of Change

Celebrating both successes and failures is important for organizational learning and quality improvement, according to Ms. Kliger. Celebrating failures shows others that they can try new care delivery approaches even if they do not work out as expected. Normalizing failure is key to allowing teams to creatively test changes through small tests of change like PDSA cycles. Understanding what works and what doesn't prevents wasted time and resources in the future.

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35 views1 page

Celebrating Success and Failures.: Small Tests of Change

Celebrating both successes and failures is important for organizational learning and quality improvement, according to Ms. Kliger. Celebrating failures shows others that they can try new care delivery approaches even if they do not work out as expected. Normalizing failure is key to allowing teams to creatively test changes through small tests of change like PDSA cycles. Understanding what works and what doesn't prevents wasted time and resources in the future.

Uploaded by

fidodido2000
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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6. Celebrating success and failures.

Realize that celebrating failure is just as important, and often more so, than
celebrating success, Ms. Kliger suggests. "Celebrating and embracing failures lets others within the organization
know they can seek the best ways to improve care, even if every effort does not work out," she says. "Being able to
creatively try new approaches to care delivery must live within a culture that normalizes 'failures.'"

Normalizing failure is at the core of small tests of change, such as PDSA cycles. Quality improvement leaders need
to acknowledge and communicate to their teams that failure is not just acceptable, but that it is inevitable and even
valuable for teaching lessons about people and processes. "It's [useful] to understand what works and what didn't,
because the organization documents what doesn't work so it doesn't waste time in the future," Ms. Kliger says.

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