WorkCentre® 3210/3220

Multifunction Printer

WorkCentre 3210/3220 ®

Service Manual
 Service Manual
701P49487

WorkCentre® 3210 / 3220

Multifunction Printer

Warning

The following servicing instructions are for use by qualified service personnel
only. To avoid personal injury, do not perform any servicing other than that
contained in the operating instructions, unless you are qualified to do so.

First Printing: March 2009

Prepared By:
Xerox Corporation
XOG Worldwide Product Training and Information
26600 SW Parkway
Wilsonville, OR 97070

© 2009 by Xerox Corporation. All rights reserved.

Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form
without permission of Xerox Corporation.

Copyright protection claimed includes all forms and matters of copyrightable materials and information now allowed by statutory or judicial law
or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as
styles, templates, icons, screen displays, looks, etc.

Xerox technical training materials and service manuals are intended for use by authorized Xerox service technicians and service partners only
and are not for resale. These materials may not be distributed, copied, or otherwise reproduced without prior written consent from Xerox
Corporation.

XEROX®, CentreWare®, WorkCentre®, PrintingScout®, and Walk-Up® are trademarks of Xerox Corporation in the United States and/or other
countries.

Adobe® and PostScript® are trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Apple®, Bonjour®, ColorSync®, EtherTalk®, Macintosh®, and Mac OS® are trademarks of Apple Computer, Inc. in the United States and/or
other countries.

PCL® is a trademark of Hewlett-Packard Corporation in the United States and/or other countries.

Microsoft®, Windows®, Windows Server®, and Windows Vista® are trademarks of Microsoft Corporation in the United States and/or other
countries.

Novell®, NetWare®, and IPX/SPX™ are trademarks of Novell, Incorporated in the United States and/or other countries.

SunSM, Sun Microsystems™, and Solaris™ are trademarks of Sun Microsystems, Incorporated in the United States and/or other countries.

UNIX® is a registered trademark in the US and other countries, licensed exclusively through X/Open Company Limited.

As an ENERGY STAR® partner, Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
The ENERGY STAR name and logo are registered U.S. marks.

ii WorkCentre 3210/3220 Multifunction Printer Service Manual

Service Terms

Manual Terms

Various terms are used throughout this manual to either provide additional
information on a specific topic or to warn of possible danger present during a
procedure or action. Be aware of all symbols and terms when they are used,
and always read Note, Caution, and Warning statements.

Note
A note indicates an operating or maintenance procedure, practice or
condition that is necessary to efficiently accomplish a task.
A note can provide additional information related to a specific subject or
add a comment on the results achieved through a previous action.

Caution

A caution indicates an operating or maintenance procedure, practice or

condition that, if not strictly observed, results in damage to, or destruction of,
equipment.

Warning

A warning indicates an operating or maintenance procedure, practice or

condition that, if not strictly observed, may result in personal injury.

Product Terms

Caution: A personal injury hazard exists that may not be apparent. For
example, a panel may cover the hazardous area.
Danger: A personal injury hazard exists in the area where you see the sign.

WorkCentre 3210/3220 Multifunction Printer Service Manual iii

Symbols Marked on the Product

Warning. Danger invisible laser radiation when open. Avoid

direct exposure to beam.

Hot surface on or in the printer. Use caution to avoid

personal injury.

Warning. Use caution to avoid personal injury.

Use caution (or draws attention to a particular component).

Refer to the manual(s) for information.

Do not touch the OPC Drum.

Do not expose the item to sunlight.

Do not tilt the Print Cartridge.

0°C 35°C Do not expose item to high temperature.

32°F 95°F

Recycle the item.

iv WorkCentre 3210/3220 Multifunction Printer Service Manual

Power Safety Precautions

Power Source

For 115 VAC printers, do not apply more than 127 volts RMS between the
supply conductors or between either supply conductor and ground. For 230
VAC printers, do not apply more than 254 volts RMS between the supply
conductors or between either supply conductor and ground. Use only the
specified power cord and connector. This manual assumes that the reader is
a qualified service technician.
Plug the three-wire power cord (with grounding prong) into a grounded AC
outlet only. If necessary, contact a licensed electrician to install a properly
grounded outlet. If the product loses its ground connection, contact with
conductive parts may cause an electrical shock. A protective ground
connection by way of the grounding conductor in the power cord is essential
for safe operation.

Disconnecting Power

Warning

Turning the power Off using the power switch does not completely de-
energize the printer. Disconnect the power cord from the printer. Disconnect
the power cord by pulling the plug, not the cord.

Disconnect the Power Cord in the following cases:

■ if the power cord or plug is frayed or otherwise damaged,

■ if any liquid or foreign material is spilled into the product,

■ if the printer is exposed to any excess moisture,

■ if the printer is dropped or damaged,

■ if you suspect that the product needs servicing or repair,

■ whenever you clean the product.

WorkCentre 3210/3220 Multifunction Printer Service Manual v

Electrostatic Discharge Precautions

Some semiconductor components, and the respective sub-assemblies that

contain them, are vulnerable to damage by Electrostatic Discharge (ESD).
These components include Integrated Circuits (ICs), Large-Scale Integrated
circuits (LSIs), field-effect transistors, and other semiconductor chip
components. The following techniques will reduce the occurrence of
component damage caused by static electricity.
Be sure the power is Off to the chassis or circuit board, and observe all other
safety precautions.

■ Immediately before handling any semiconductor components assemblies,

drain the electrostatic charge from your body. This can be accomplished
by touching an earth ground source or by wearing a wrist strap device
connected to an earth ground source. Wearing a wrist strap will also
prevent accumulation of additional bodily static charges. Be sure to
remove the wrist strap before applying power to the unit under test to
avoid potential shock.

■ After removing a static sensitive assembly from its anti-static bag, place it
on a grounded conductive surface. If the anti-static bag is conductive, you
may ground the bag and use it as a conductive surface.

■ Do not use freon-propelled chemicals. These can generate electrical

charges sufficient to damage some devices.

■ Do not remove a replacement component or electrical sub-assembly from

its protective package until you are ready to install it.

■ Immediately before removing the protective material from the leads of a

replacement device, touch the protective material to the chassis or circuit
assembly into which the device will be installed.

■ Minimize body motions when handling unpacked replacement devices.

Motion such as your clothes brushing together, or lifting a foot from a
carpeted floor can generate enough static electricity to damage an
electro-statically sensitive device.

■ Handle IC’s and Erasable Programmable Read-Only Memories

(EPROM’s) carefully to avoid bending pins.

■ Pay attention to the direction of parts when mounting or inserting them on

Printed Circuit Boards (PCB’s).

vi WorkCentre 3210/3220 Multifunction Printer Service Manual

Service Safety Summary

General Guidelines

For qualified service personnel only: Refer also to the preceding “Power Safety
Precautions” on page v.
Use care when servicing with power: Dangerous voltages may exist at several
points in this product. To avoid personal injury, do not touch exposed
connections and components while power is On. Disconnect power before
removing the power supply shield or replacing components.
Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces, and
other metallic objects could come into contact with dangerous voltages and
currents.
Ozone: During normal operation, this machine produces ozone gas. The
amount of ozone produced does not present a hazard to the operator.
However, it is advisable that the machine be operated in a well ventilated
area.

Warning Labels

Read and obey all posted warning labels. Throughout the printer, warning
labels are displayed on potentially dangerous components. As you service the
printer, check to make certain that all warning labels remain in place.

Safety Interlocks

Make sure all covers are in place and all Interlock switches are functioning
correctly after you have completed a printer service call. If you bypass an
Interlock Switch during a service call, use extreme caution when working on
or around the printer.

Class 1 Laser Product

The WorkCentre 3210/3220 is certified to comply with Laser Product

Performance Standards set by the U.S. Department of Health and Human
Services as a Class 1 Laser Product. This means that this product does not
emit hazardous laser radiation; which is possible only because the laser beam
is totally enclosed during all modes of customer operation. When servicing
the printer or laser unit, follow the procedures specified in this manual and
there will be no hazards from the laser.

WorkCentre 3210/3220 Multifunction Printer Service Manual vii

 Maintenance

Cleaning

Before cleaning this product, unplug the product from the electrical outlet.
Always use materials specifically designated for this product, the use of other
materials may result in poor performance and create a hazardous situation.
Do not use aerosol cleaners; they may be explosive and flammable under
certain conditions.

Print Cartridge

The product contains a dry image cartridge that is recyclable. Under various
state and local laws, it may be illegal to dispose of the cartridge into the
municipal waste. Check with the local waste officials for details on recycling
options or the proper disposal procedures.

Fuses

Warning

Do not install a fuse of a different type or rating. Installing the wrong type or
rating of fuse can cause overheating and a risk of fire.

Part Replacement

Only use genuine Xerox approved spare parts or components to maintain

compliance with legislation and safety certification.

Assembly Precautions

Use extreme care during assembly. Check all harnesses to ensure they do not
contact moving parts and do not get trapped between components.

viii WorkCentre 3210/3220 Multifunction Printer Service Manual

 Servicing Electrical Components

Before starting any service procedure, switch the printer power Off and
unplug the Power Cord from the wall outlet. If you must service the printer with
power applied, be aware of the potential for electrical shock.

Warning

Do not touch any electrical component unless you are instructed to do so by a

service procedure.

Servicing Mechanical Components

When servicing mechanical components within the printer, manually rotate

the drive assemblies, rollers, and gears.

Warning

Do not try to manually rotate or manually stop the drive assemblies while any
printer motor is running.

Servicing Fuser Components

Warning

This printer uses heat to fuse the toner image to paper. The fuser is very hot.
Turn the printer power Off and wait for the fuser to cool before attempting to
service the fuser or adjacent components.

WorkCentre 3210/3220 Multifunction Printer Service Manual ix

 Moving the Printer

Warning

Parts of the printer are hot. Wait at least 30 minutes for the printer to cool
before moving or packing the printer.

Warning

Back injury could result if you do not lift the printer properly.

■ The printer can be lifted by one person. Use safety lifting and handling
techniques when moving the printer.

■ Always move the printer separately from Tray 2.

14 kg
31 lb.

s3210mfp-008

When shipping the printer, repack the printer using the original packing
material and boxes or a Xerox packaging kit. Instructions for repacking the
printer are included in the kit. If you do not have all the original packaging, or
are unable to repackage the printer, contact your local Xerox service
representative.

Caution

Failure to properly repackage the printer for shipment can result in damage to
the printer. Damage to the printer caused by improper packaging is not
covered by the Xerox warranty, service agreement, or Total Satisfaction
Guarantee.

x WorkCentre 3210/3220 Multifunction Printer Service Manual

Regulatory Information

Xerox has tested this product to electromagnetic emission and immunity

standards. These standards are designed to mitigate interference caused or
received by this product in a typical office environment.

United States (FCC Regulations)

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the Federal Communications
Commission (FCC) Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy. If it is not
installed and used in accordance with these instructions, it may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment Off and On, the user is encouraged to
try to correct the interference by one or more of the following measures:

■ Reorient or relocate the receiver (device being interfered with).

■ Increase the separation between the printer and the receiver.

■ Connect the equipment into an outlet on a circuit different from that which
the receiver is connected.

■ Consult the dealer or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Xerox could void the
user's authority to operate the equipment. To ensure compliance with Part 15
of the FCC rules, use shielded interface cables.

Canada (Regulations)

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.

WorkCentre 3210/3220 Multifunction Printer Service Manual xi

 European Union

The CE mark applied to this product symbolizes Xerox’s

declaration of conformity with the following applicable
Directives of the European Union as of the dates indicated:

December 12, 2006: Council Directive 2006/95/EC as amended. Approximation of

the laws of the member states related to low voltage equipment.

December 15, 2004: Council Directive 2004/108/EC as amended. Approximation of

the laws of the member states related to electromagnetic compatibility.

This product, if used properly in accordance with the user's instructions, is

neither dangerous for the consumer nor for the environment. To ensure
compliance with European Union regulations, use shielded interface cables.
A signed copy of the Declaration of Conformity for this product can be
obtained from Xerox.

Copy Regulations

United States

Congress, by statute, has forbidden the reproduction of the following subjects

under certain circumstances. Penalties of fine or imprisonment may be
imposed on those guilty of making such reproductions.
1. Obligations or Securities of the United States Government, such as:

Certificates of Indebtedness National Bank Currency

Coupons from Bonds Federal Reserve Bank Notes
Silver Certificates Gold Certificates
United States Bonds Treasure Notes
Federal Reserve Notes Fractional Notes
Certificates of Deposit Paper Money
Bonds and Obligations of certain agencies of the government, such as FHA, etc.
Bonds (U.S. Saving Bonds may be photocopied only for publicity purposes in connection
with the campaign for the sale of such bonds.)
Internal Revenue Stamps. If it is necessary to reproduce a legal document on which there
is a canceled revenue stamp, this may be done provided the reproduction of the
document is performed for lawful purposes.
Postage Stamps, canceled or uncanceled. For philatelic purposes, Postage Stamps may
be photocopied, provided the reproduction is in black and white and is less than 75% or
more than 150% of the linear dimensions of the original.
Postal Money Orders
Bills, Checks, or Draft of money drawn by or upon authorized officers of the United States.
Stamps and other representatives of value, of whatever denomination, which have been or
may be issued under any Act of Congress.

xii WorkCentre 3210/3220 Multifunction Printer Service Manual

 2. Adjusted Compensation Certificates for Veterans of the World Wars.
3. Obligations or Securities of any Foreign Government, Bank, or
Corporation.
4. Copyrighted materials, unless permission of the copyright owner has
been obtained or the reproduction falls within the “fair use” or library
reproduction rights provisions of the copyright law. Further information of
these provisions may be obtained from the Copyright Office, Library of
Congress, Washington, D.C. 20559. Ask for Circular R21.
5. Certificate of Citizenship or Naturalization. Foreign Naturalization
Certificates may be photocopied.
6. Passports. Foreign Passports may be photocopied.
7. Immigration papers.
8. Draft Registration Cards.
9. Selective Service Induction papers that bear any of the following
Registrant’s information:
■ Earnings or Income
■ Court Record
■ Physical or mental condition
■ Dependency Status
■ Previous military service
Exception: United States military discharge certificates may be
photocopied.
10. Badges, Identification Cards, Passes, or Insignia carried by military
personnel, or by members of the various Federal Departments, such as
FBI, Treasure, etc. (Unless photograph is ordered by the head of such
department or bureau.)
Reproducing the following is also prohibited in certain states:
■ Automobile Licenses
■ Driver’s Licenses
■ Automobile Certificates of Title
The above list is not all inclusive, and no liability is assumed for its
completeness or accuracy. In case of doubt, consult your attorney.

Canada

Parliament, by stature, has forbidden the reproduction of the following

subjects under certain circumstances. Penalties of fine or imprisonment may
be imposed on those guilty of making such reproduction.
1. Current bank notes or current paper money.
2. Obligations or securities of a government or bank.
3. Exchequer bill paper or revenue paper.
4. The public seal of Canada or of a province, or the seal of a public body or
authority in Canada, or of a court of law.
5. Proclamations, orders, regulations or appointments, or notices thereof
(with intent to falsely cause same to purport to have been printed by the
Queens Printer for Canada, or the equivalent printer for a province).

WorkCentre 3210/3220 Multifunction Printer Service Manual xiii

 6. Marks, brands, seals, wrappers or designs used by or on behalf of the
Government of Canada or of a province, the government of a state other
than Canada or a department, board, Commission or agency established
by the Government of Canada or of a province or of a government of a
state other than Canada.
7. Impressed or adhesive stamps used for the purpose of revenue by the
Government of Canada or of a province or by the government of a state
other than Canada.
8. Documents, registers or record kept by public officials charged with the
duty of making or issuing certified copies thereof, where the copy falsely
purports to be a certified copy thereof.
9. Copyrighted material or trademarks of any manner or kind without the
consent of the copyright or trademark owner.
The above list is provided for your convenience and assistance, but it is not
all-inclusive, and no liability is assumed for its completeness or accuracy. In
case of doubt, consult your solicitor.

Other Countries

Copying certain documents may be illegal in your country. Penalties of fine or

imprisonment may be imposed on those found guilty of making such
reproductions.
■ Currency notes
■ Bank notes and cheques
■ Bank and government bonds and securities
■ Passports and identification cards
■ Copyright material or trademarks without the consent of the owner
■ Postage stamps and other negotiable instruments
This list is not inclusive and no liability is assumed for either its completeness
or accuracy. In case doubts, contact your legal counsel.

Fax Regulations

United States

Fax Send Header Requirements

The Telephone Consumer Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic device, including a fax machine,
to send any message unless such message clearly contains in a margin at the
top or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent and an identification of the business
or other entity, or other individual sending the message and the telephone
number of the sending machine or such business, other entity or individual.
The telephone number provided may not be a 900 number or any other
number for which charges exceed local or long distance transmission
charges.
In order to program this information into your machine, refer to customer
documentation and follow the steps provided.

xiv WorkCentre 3210/3220 Multifunction Printer Service Manual

 Data Coupler Information

This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the Administrative Council for Terminal Attachments (ACTA). On
the cover of this equipment is a label that contains, among other information,
a product identifier in the format US:AAAEQ##TXXXX. If requested, this
number must be provided to the telephone company.
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for
details.
You may safely connect the machine to the following standard modular jack:
USOC RJ-11C using the compliant telephone line cord (with modular plugs)
provided with the installation kit. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of
devices that may be connected to a telephone line. Excessive RENs on a
telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed
five (5.0). To be certain of the number of devices that may be connected to a
line, as determined by the total RENs, contact the local telephone company.
For products approved after July 23, 2001, the REN for this product is part of
the product identifier that has the format US:AAAEQ##TXXXX. The digits
represented by ## are the REN without a decimal point (e.g, 03 is a REN of
0.3). For earlier products, the REN is separately shown on the label.
To order the correct service from the local telephone company, please provide
the Facility Interface Code (FIC) and Service Order Code (SOC) listed below:
FIC: 02LS2
SOC: 9.0F
You may also have to provide the USOC Jack code and the Ringer
Equivalence Number (REN).
If this Xerox equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service
may be required. But if advance notice is not practical, the telephone
company will notify the customer as soon as possible. Also, you will be
advised of your rights to file a complaint with the FCC if you believe it is
necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equipment. If
this happens, the telephone company will provide advance notice in order for
you to make necessary modifications to maintain uninterrupted service.
Repairs to the machine should be made only by a Xerox Service
Representative or an authorized Xerox Service Provider. This applies at any
time during or after the service warranty period. If unauthorized repair is
performed, the remainder of the warranty period is null and void. The
equipment must not be used on party lines. Connection to party line service is
subject to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
If your office has specially wired alarm equipment connected to the telephone
line, make sure that the installation of the Xerox equipment does not disable
your alarm equipment. If you have any question about what will disable alarm
equipment, consult your telephone company or a qualified installer.

WorkCentre 3210/3220 Color Laser Printer Service Manual xv

 Canada

Note
The Industry Canada label identifies certified equipment. This certification
means that the equipment meets certain telecommunications network
protective, operational and safety requirements as prescribed in the
appropriate Terminal Equipment Technical Requirements document(s).
The Department does not guarantee the equipment will operate to the
user’s satisfaction.

Before installing this equipment, users must make sure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions
may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should make sure their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe systems, if present, are connected together. This precaution may be
particularly important in rural areas.

Caution

User should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as
appropriate.

The Ringer Equivalence Number (REN) assigned to each terminal device

provides an indication of the maximum number of terminals allowed to be
connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject only to the requirements that
the sum of the Ringer Equivalent Numbers of all of the devices does not
exceed 5. For the Canadian REN value, please see the label on the
equipment.

Europe

Radio Equipment & Telecommunications Terminal Equipment Directive

The Facsimile has been approved in accordance with the Council Decision
1999/5/EC for pan-European single terminal connection to the public switched
telephone network (PSTN). However, due to differences between the
individual PSTNs provided in different countries, the approval does not, of
itself, give an unconditional assurance of successful operation on every PSTN
network terminal point.

xvi WorkCentre 3210/3220 Multifunction Printer Service Manual

 In the event of a problem you should contact your authorized local dealer in
the first instance.

This product has been tested to and is compliant with TBR21, a specification
for terminal equipment for use on analogue-switched telephone networks in
the European Economic Area. This product provides an user-adjustable
setting of the country code. Refer to the customer documentation for this
procedure. Country codes should be set prior to connecting this product to the
network.

Note
Although this product can use either loop disconnect (pulse) or DTMF
(tone) signaling, it is recommended that it is set to use DTMF signaling.
DTMF signaling provides reliable and faster call setup. Modification of this
product, connection to external control software or to external control
apparatus not authorized by Xerox, will invalidate its certification.

New Zealand Telecom Warning Notice

1. The grant of a Telepermit for any item of terminal equipment indicates

only that Telecom has accepted that the item complies with minimum
conditions for connection to its network. It indicates no endorsement of
the product by Telecom, nor does it provide any sort of warranty. Above
all, it provides no assurance that any item will work correctly in all
respects with another item of Telepermitted equipment of a different make
or model, nor does it imply that any product is compatible with all of
Telecom’s network services.

The equipment may not be capable of correct operation at the higher data
speeds designated. 33.6 kbps and 56 kbps connections are likely to be
restricted to lower bit rates when connected to some PSTN
implementations. Telecom will accept no responsibility should difficulties
arise in such circumstances.

2. Immediately disconnect this equipment should it become physical

damaged, and arrange for its disposal or repair.

3. This modem shall not be used in any manner which could constitute a
nuisance to other Telecom customers.

4. This device is equipped with pulse dialing, while the Telecom standard is
DTMF tone dialing. There is no guarantee that Telecom lines will always
continue to support pulse dialing.

5. Use of pulse dialing, when this equipment is connected to the same line
other equipment, may give rise to ‘bell tinkle’ or noise and may also cause
a false answer condition. Should such problems occur, the user should
NOT contact the Telecom Fault Service.

6. The preferred method of dialing is to use DTMF tones, as this is faster

than pulse (decadic) dialing and is readily available on almost all New
Zealand telephone exchanges.

7. Warning Notice: No ‘111’ or other calls can be made from this device
during a main power failure.

8. This equipment may not provide for the effective hand-over of a call to
another device connected to the same line.

WorkCentre 3210/3220 Color Laser Printer Service Manual xvii

 9. Some parameters required for compliance with Telecom’s Telepermit
requirements are dependent on the equipment (PC) associated with this
device. The associated shall be set to operate within the following limits
for compliance with Telecom’s Specifications:
For repeat calls to the same number:
■ There shall be no more than 10 call attempts to the same number
within any 30 minute period for any single manual call initiation, and
■ The equipment shall go on-hook for a period of not less than 30
seconds between the end of one attempt and the beginning of the
next attempt.
For automatic calls to different numbers:
■ The equipment shall be set to ensure that automatic calls to different
numbers are spaced such that there is no less than 5 seconds
between the end of one call attempt and the beginning of another.
10. For correct operation, total of the RN’s of all devices connected to a single
line at any time should not exceed 5.

xviii WorkCentre 3210/3220 Multifunction Printer Service Manual

Manual Organization

The WorkCentre 3210/3220 Multifunction Printer Service Manual is the

primary document used for repairing, maintaining, and troubleshooting the
printer. Use this manual as your primary resource for understanding the
operational characteristics of the printer and all available options. This manual
describes specifications, theory, and the diagnosis and repair of problems
occurring in the print engine and attached options. Also included are detailed
replacement procedures, parts lists, and wiring diagrams.
The WorkCentre 3210/3220 Multifunction Printer Service Manual contains
these chapters:
Introductory, Safety, and Regulatory Information: This section contains important
safety information and regulatory requirements.
Chapter 1 - General Information: This section contains an overview of the
printer’s operation, configuration, specifications, and consumables.
Chapter 2 - Theory of Operation: This section contains detailed functional
information on the print engine components.
Chapter 3 - Error Codes and Messages: This section provides detailed
troubleshooting procedures for error messages displayed by the printer.
Chapter 4 - General Troubleshooting: This section describes the operation of
Tech mode and Embedded Diagnostic Control (EDC) diagnostic utilities. In
addition, this section includes troubleshooting methods for situations where
error indicator is not available.
Chapter 5 - Print-Quality Troubleshooting: This section focuses on techniques to
correct image quality problems associated with the printer output.
Chapter 6 - Adjustments and Calibrations: This section provides procedures for
the adjustment of printer components.
Chapter 7 - Cleaning and Maintenance: This section provides periodic cleaning
procedures for the printer.
Chapter 8 - Service Parts Disassembly: This section contains removal
procedures for spare parts listed in the Parts List. A replacement procedure is
included when necessary.
Chapter 9 - Parts List: This section contains exploded views of the print engine
and optional Field Replaceable Units (FRUs), as well as part numbers for
orderable parts.
Chapter 10 - Plug/Jack and Wiring Diagrams: This section contains the plug/jack
locations and the wiring diagrams for the printer.
Appendix A - Reference: This section provides an illustration of the printer’s
Control Panel menu structure, printer firmware update instructions, and a list
of acronyms and abbreviations.

WorkCentre 3210/3220 Color Laser Printer Service Manual xix

xx WorkCentre 3210/3220 Multifunction Printer Service Manual
 Contents

Contents
Service Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Symbols Marked on the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Power Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Electrostatic Discharge Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Service Safety Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Copy Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Fax Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

1 General Information
Printer Introduction and Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Technical Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Printer Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Parts of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Printer Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Additional RAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Optional Tray Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Maintenance Items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Print Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
First Print Output Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Memory Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Scanning Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Copy Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
First Copy Output Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Fax Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Electrical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Warm-Up Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Image Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Physical Dimensions and Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Mounting Surface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Media and Tray Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Print Cartridge Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
CentreWare IS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Power Save Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Configuration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Supplies Information Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Clean Drum Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

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2 Theory of Operation
Operational Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
System Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Paper Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Paper Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Image Input Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Automatic Document Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Scanner Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Image Output Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Transfer Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Drive Unit Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Laser Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Electrical Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Fuser AC Power Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Sensor Input Circuit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Driving Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Engine F/W . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

3 Error Messages and Codes

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Error Information Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Servicing Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Measurement Techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Error Messages and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Error Message Abbreviations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Error Message Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Jam Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Paper Jam 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Paper Jam 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Paper Jam 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Document Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Duplex Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Tray and Media Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Paper Empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Paper Mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Out Bin Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Print Cartridge Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Replace Toner or Toner Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Install Toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Invalid Toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Toner Empty or Exhausted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Fuser Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Fuser Heat Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Laser Unit Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Fax Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Fax Communication Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Memory Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
No Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Line Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

xxii WorkCentre 3210/3220 Multifunction Printer Service Manual

 Contents

USB Read/Write Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

System Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Main Motor Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Fuser Fan Locked. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Network Configuration Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Send Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
IP Conflict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37

4 General Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Embedded Diagnostic Control Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Entering EDC Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
EDC Mode Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Tech Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Entering Tech Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Tech Mode Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Data Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Machine Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Paper Empty With No Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
No Status LED Error Indication for Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Paper Rolled in the Fuser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Fuser Gear Damaged from Overheating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Paper Rolled on the OPC Drum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Multi Sheet Picks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Inoperable Printer Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
The Printer is Not Responding to the Print Command. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
The Printer is Not Responding to a Print Command due to Incorrect Setup . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Scanner Malfunction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
ADF Does Not Feed Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Fax Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Initial Fax Checks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Fax Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
No Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Power Supply Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
AC Power Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
No Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
USB Port Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Operating System and Application Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Common Windows Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
SPOOL Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Common Macintosh Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Common Linux Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Common PostScript Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

WorkCentre 3210/3220 Multifunction Printer Service Manual xxiii

5 Print-Quality Troubleshooting
Print-Quality Troubleshooting Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Defects Associated with Specific Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Troubleshooting Print-Quality Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Check the Print Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Check the Laser Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Check the Transfer Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Check the Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Print-Quality Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Print-Quality Defect Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Repeating Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Light or Undertone Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Black Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Uneven Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Background Contamination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Ghosting (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Ghosting (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Ghosting (3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Vertical White Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Vertical Lines are Curved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Vertical Black Line or Band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Horizontal Black Line and Band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Black/White Spot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Stains on the Front of the Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Stains on the Back of the Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Blank Page (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Blank Page (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Incomplete Fusing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Incorrect Magnification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30
Lines or Streaks from ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Spots from ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
Media Damage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Test Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
TP 1 and 2 Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
TP 3 and 4 Halftones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
TP 5 Ghosting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
TP 6 Black Solid Fill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
TP 7 Skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
TP 8 Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
Drum Cleaning Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
Print-Quality Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
Skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
Noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
Image Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40
Environmental Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40
Quality Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40
Paper Condition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41
Printer Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41

xxiv WorkCentre 3210/3220 Multifunction Printer Service Manual

 Contents

6 Adjustments and Calibrations

Adjustments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Altitude Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Adjusting Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

7 Cleaning and Maintenance

Service Maintenance Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Recommended Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Cleaning the Print Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Cleaning the Laser Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Cleaning the Document Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Printing the Clean Drum Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
RIP Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Firmware Upgrade Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

8 Service Parts Disassembly

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Standard Orientation of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Notations in the Disassembly Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Fastener Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Maintenance Items and Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Transfer Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Pick Up Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Tray Feed Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Thermistor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Heat Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Large Pressure Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-21
Small Pressure Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24
Halogen Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27
Automatic Document Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-31
Automatic Document Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-31
ADF Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-34
Lower ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-36
ADF Feeder Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-39
Upper ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-40
Platen Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-42
ADF Stacker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-43
Platen Cover Hinge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-44
ADF Idle Shaft/ ADF Feed Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-45
ADF Pinch Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-46
ADF Feed Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-47

WorkCentre 3210/3220 Multifunction Printer Service Manual xxv

 Scanner Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-48
Platen Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-48
Contact Image Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-50
Timing Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-51
Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-53
Scan Drive Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-54
USB Host PBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-56
Upper Platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-57
Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-58
Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-58
Left Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-59
Rear Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-61
Right Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-62
Middle Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-65
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-67
Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-69
Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-69
Paper Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-70
Out Bin Full Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-70
Registration Clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-71
Feed Roller (Registration Roller) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-73
Pick Up Gear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-76
Exit Idle Gear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-77
Feed Gear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-78
Pick Up Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-79
Upper Exit Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-80
Exit Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-81
Feed Actuator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-82
Duplex Actuator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-84
Feed Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-86
Paper Empty Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-88
Feed Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-90
Empty Actuator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-91
Exit Actuator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-92
Exit Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-93
Xerographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-95
Laser Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-95
CRUM Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-96
Exit Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-97
Rear Guide Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-97
Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-98
Drive Unit Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-98
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-100
Main Controller Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-100
High Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-101
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-104
Fax Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-106
Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-108
Zenor PBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-109
Main Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-110
Laser Unit Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-111
Controller Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-112
Power Supply Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-113
UI PBA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-115

xxvi WorkCentre 3210/3220 Multifunction Printer Service Manual

 Contents

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-116
DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-116
Optional Tray Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-117
Left Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-119
Motor Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-120
Pick Up Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-122
Pick Up Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-124
Pick Up Roll Retainer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-126
Feed Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-127

9 Parts List
Serial Number Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Using the Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Parts Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Parts List 1.0 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Parts List 2.0 Cover Assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Parts List 3.0 Middle Cover Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Parts List 4.0 Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10
Parts List 5.0 Drive Unit Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Parts List 6.0 Scan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-18
Parts List 6.1 ADF Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
Parts List 6.2 Platen Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-22
Parts List 6.3 Platen Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-24
Parts List 6.4 UI Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-26
Parts List 7.0 Cassette Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-28
Parts List 8.0 Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-30
Parts List 9.0 Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-32
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-34
Parts List 10.0 Optional Feeder Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-34
Xerox Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-37

10 Wiring
Component Locator Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Component Locator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Map 1 - Circuit Board Locator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3
Map 2 - Drive Locator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
Map 3 - Sensor Locator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5
Map 4 - Fan Locator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6
Plug/Jack Locators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Map 5 - Main Controller Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8
Map 6 - HVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-9
Map 7 - Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10
Map 8 - Left Side Harness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11
System Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-12
Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13
Notations Used in the Wiring Diagrams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13
Main Controller Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-16
Power and Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-17
Fax Board and Optional Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-18
Laser Unit and I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-19
ADF and Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-20

WorkCentre 3210/3220 Multifunction Printer Service Manual xxvii

Reference
WorkCentre 3210/3220 Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Tech Mode Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Acronyms and Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Index

xxviii WorkCentre 3210/3220 Multifunction Printer Service Manual

General Information
In this chapter...
■ Printer Introduction and Overview
■ Printer Configurations
■ Parts of the Printer
■ Printer Options
■ Maintenance Items
■ Consumables
■ Specifications
■ Print Cartridge Life
■ Diagnostics
■ CentreWare IS
■ Power Save Mode
■ Reports

Chapter
1
General Information

Printer Introduction and Overview

The Xerox WorkCentre 3210/3220 Multifunction Printer has a single-pass

laser design architecture, which offers mono print speed up to 24 or 28 pages
per minute (ppm), and resolution up to 1200 x 1200 dots-per-inch (dpi) image
quality. The printer supports PostScript 3 and PCL 6 for Base and Network
configurations.
The WorkCentre 3210/3220 provides a standard 250-Sheet, input tray. The
manual feeder holds 1 sheet. The manual feeder supports specialty media,
card stock, and envelopes. The output tray holds 50 sheets facedown.
Available options add memory, media capacity, and functionality:

■ Memory upgrades are available to increase from 128 MB standard RAM

up to 384 MB maximum.

■ An Optional Tray Assembly adds 250 sheets of input storage.

Technical Support Information

The Xerox WorkCentre 3210/3220 Multifunction Printer Service Manual is the

primary document used for repairing, maintaining, and troubleshooting the
printer.
To ensure complete understanding of this product, participation in Xerox
WorkCentre 3210/3220 Service Training is strongly recommended. To service
this product, Xerox certification for this product is required.
For updates to the Service Manual, Service Bulletins, knowledge base, etc.,
go to:

■ Xerox Global Service Net: https://www.xrxgsn.com/secure/main.pl

■ Service Partners: http://www.office.xerox.com/partners

For further technical support, contact your assigned Xerox Technical Support
for this product.

1-2 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Information

Printer Configurations

The WorkCentre 3210/3220 printer is available in two configurations.

WorkCentre 3210/3220 Configurations

Features Printer Configurations

WorkCentre 3210 WorkCentre 3220

Processor and Clock Speed 360 MHz 360 MHz

Memory Configuration* 128 MB 128 MB
Duplex Unit No Standard

Fonts

PCL5e Standard Standard

PCL6 Standard Standard
EPSON/IBM Standard Standard
PDF1.4 Standard Standard
PostScript 3 No Standard
SPL No Standard

Interface

USB 2.0 Hi-Speed Standard Standard

Ethernet Interface 10/100 Base-TX 10/100 Base-TX
Network Protocols (IPv4) IPP, Secure IPP, HTTP, SMTP, IPP, Secure IPP,
Port9100, LPD, DDNS, HTTP, Port9100, LPD,
mDNS, Bounjour, SLP, DDNS, mDNS, Bounjour,
DHCP, Auto-IP, WINS, SLP, DHCP, Auto-IP,
SNMPv3, SSDP WINS, SNMPv3, SSDP
Network Protocols (IPv6)) DHCPv6, HTTP, Port9100, DHCPv6, HTTP, Port9100,
LPD, IIP, Secure IIP, LPD, IIP, Secure IIP,
MLDv2, ICMPv6 MLDv2, ICMPv6
Network Protocols IPPs, IPFiltering, SNMPv3 IPPs, IPFiltering,
(Security) SNMPv3,SMTP Auth,
POP3 Auth, User Email
Authentication
Wireless Optional Optional
Apple Talk Standard Standard

Tray

Manual Feeder Standard Standard

Tray 1 (250 Sheet) Standard Standard
Optional Tray Assembly Optional Optional
CentreWare IS / CW Web Standard Standard

* All configurations have one memory slot supporting 256 MB DDR2 DIMM to a maximum of 384 MB.

WorkCentre 3210/3220 Multifunction Printer Service Manual 1-3

General Information

Parts of the Printer

Front View

12 13
2
14
11 3

10
4
9
8
15
7
5 16

6
s3210mfp-081

1. ADF Guides 9. Front Cover

2. ADF Input Tray 10. Output Support
3. ADF Output Tray 11. Control Panel
4. USB Port 12. ADF Cover
5. Paper Level Indicator 13. Print Cartridge
6. Optional Tray Assembly 14. Manual Feeder with Guides
7. Tray 1 15. Scanner Lid
8. Manual Tray 16. Document Glass

1-4 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Information

Rear View

1 2

10

7 6 5 4 3
s3210mfp-082

1. Telephone Line Connector 6. DIMM Cover

2. Extension Connector 7. Handle
3. Power Switch 8. 15-pin Optional Tray Connection
4. Power Receptacle 9. Ethernet Port
5. Rear Cover 10. USB Port

WorkCentre 3210/3220 Multifunction Printer Service Manual 1-5

General Information

Network Connection

The WorkCentre 3210/3220 supports Ethernet networks.

LED State Printer State

Active LED Random Blink Normal NPC & Normal packet receive
Active LED Regular Blink Normal NPC & No Packet
Active LED Off/On Maintenance NPC Initial Error
Link LED On Link LED On, Normally linked
Link LED Off Link LED Off, Link Error

Active LED(Orange)

RJ-45 Jack

Link LED(Green)

s3210mfp-148

1-6 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Information

Control Panel

The Control Panel consists of 1 LED and 27 function buttons.

1 3 5 6 8 10 13 14 16

WorkCentre 3220
@/.‘ ABC DEF Address Book
Menu

ID Card Copy GHI JKL MNO Redial / Pause

OK
PQRS TUV WXYZ

Direct USB
On Hook Dial
&+-,

i Back

Status

2 4 7 9 11 12 15 17
s3210mfp-076

Control Panel Description

Feature Description

1. ID Card Copy Copies both sides of the ID Card like a driver’s license
to a single side of paper.
2. Direct USB Allows the user to prints files stored on a USB Memory
device when it is inserted into the USB memory port
on the front of the machine.
3. Display Displays the current status and prompts during an
operation.
4. Status LED Displays the status of your machine.
5. Fax Activates Fax mode.
6. Copy Activates Copy mode.
7. Scan/Email Activates Scan mode.
8. Menu Enters Menu mode and scrolls through the available
menus.
9. Left/Right Arrow Scroll through the options available in the
selected menu, and increase or decrease values.
10. OK Confirms the selection on the screen.
11. Back Returns to the upper menu level.
12. Number Keypad Dials a number or enters alphanumeric characters.
13. Address Book Allows the user to store frequently used fax numbers
in memory or search for stored fax numbers or
email addresses.
14. Redial/Pause In Ready mode, redials the last number, or in Edit
mode, inserts a pause into a fax number.
15. On Hook Dial Engages the telephone line.
16. Stop/Clear Stops an operation at any time. In Ready mode, clears/
cancels the copy options, such as darkness, document
type setting, copy size, and number of copies.
17. Start Starts a job.

WorkCentre 3210/3220 Multifunction Printer Service Manual 1-7

General Information

Control Panel Menu

The Control Panel Menu lists all the available functions of the printer.

Control Panel Menu Information

General Description Detail Description

Copy Feature Contains copy functionality for the printer.

Copy Setup Contains copy setup functionality.
System Setup Contains printer setup functionality.
Network Contains network setup functionality.

Status LED

LED State Printer State

Green The printer is powered on and can be used.

Flashing Green ■ When the green LED slowly blinks, the printer is receiving
data from the computer.
■ When the green LED rapidly blinks, the printer is printing
data.
Red ■ The Print Cartridge is empty, or needs to be replaced.
■ A problem has occurred such as a paper jam,
cover opened or no paper in the tray. The printer cannot
continue the job.
Flashing Red ■ A minor error has occurred and the printer is waiting for the
error to be cleared.
■ The Print Cartridge toner is low.

Note
Refer to Chapter 4, General Information for additional information.

1-8 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Information

Printer Options

The WorkCentre 3210/3220 printer options include:

■ Additional RAM (256 MB)

■ Optional Tray Assembly (Tray 2)

Additional RAM

The standard 128 MB memory is soldered on board. The printer features one
memory slot that supports an additional 256 MB for a maximum of 384 MB.
Memory modules must meet the following characteristics:

■ 200 Pin DDR2 DIMM (8 chip type)

■ Unbuffered, Non-parity

The printer’s Configuration page lists the amount of installed RAM.

RAM DIMM

Optional Tray Assembly

The Optional Tray increases the input capacity by 250 sheets and attaches
underneath Tray 1 using a single connector cable.

Note
Only one Optional Tray is supported.

s3210mfp-002

WorkCentre 3210/3220 Multifunction Printer Service Manual 1-9

General Information

Maintenance Items

A maintenance item is a part or assembly that requires periodic replacement.

Routine maintenance items are typically customer replaceable.

WorkCentre 3210/3220 Maintenance Items

Item Print Life

Fuser 50,000 pages

Pick Up Roll (*) 50,000 pages
Transfer Roller (*) 50,000 pages
Tray Feed Pad 50,000 pages
ADF Feeder Assy (*) 50,000 pages
ADF Rubber Feed Pad (*) 20,000 pages
(*) Customer replaceable

Note
Print life is based on “typical” office printing with 5% coverage on 24 lb.
paper. Print life is not guaranteed and varies depending on usage habits.

Tray Feed Pad

Fuser

ADF Feeder
Assembly

ADF Rubber
Feed Pad

Pick Up Roll Transfer Roller s3210mfp-114

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 General Information

Consumables

The Print Cartridge is the only consumable. The Print Cartridge CRUM
(Customer Replaceable Unit Meter) records toner usage data. When the toner
count nears empty, Life End status is displayed to indicate toner empty.

Print Cartridge Print Life

Standard Capacity 2,000 pages

High Capacity 4,000 pages

s3210mfp-003

WorkCentre 3210/3220 Multifunction Printer Service Manual 1-11

General Information

Specifications

Printer Specifications

Characteristic Specifications

WorkCentre 3210 WorkCentre 3220

Printing Technology Printing System: Laser Diode Unit and Electro-

photographic system
Developing System: Non-magnetic Contacting
Development System
Fusing System: Heat Roller by 750W Halogen Lamp.

Resolution (dpi)

Print - Standard 600 x 600 600 x 600

Print - Enhanced 1,200 x 1,200 1,200 x 1,200
Copy 600 x 600 600 x 600
Scan - Optical 600 x 600 600 x 600
Scan - Enhanced 4,800 x 4,800 4,800 x 4,800
Halftone (Gray Scale) 256 Levels 256 Levels

Warm Up Time

Power On (UI Ready) 54 sec. 54 sec.

Power On (first page print) Less than 17 sec. Less than 17 sec.
Power Save (UI ready) 2 sec. 2 sec.
Power Save (first print) Less than 17 sec. Less than 17 sec.
Power Save Settings 1~120 minutes 1~120 minutes
Printer Life 100,000 pages or 5 years 100,000 pages or 5 years
Average Monthly Print 800 PV/month** 800 PV/month**
Volume (average)
Maximum Duty Cycle 30,000 pages/month* 50,000 pages/month*
Average Image Coverage 5% 5%

Operating System

Mac Mac OS X 10.3-10.5 Mac OS X 10.3-10.5

Windows Windows 2000/XP (32/64bit)/ VISTA/2003 Server (32/
64bit)/ 2008 Server
Linux Red Hat 8~9, Fedora Core 1~4, Mandrake 9.2~10.1, and
SuSE 8.2~9.2, Mandriva 2005, 2006, 2007 (32bit/
64bit), Ubuntu 6.06-7.04, Debian 3.1~4.0
* Assumes a 30 day month of printing.
**For Duplex prints, the front and back sides are counted as 2 PV.

1-12 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Information

Print Speed

Media WorkCentre 3210 (ppm) WorkCentre 3220 (ppm)

Letter 24 30
A4 24 28
Legal 20 24

Duplex

Letter N/A 15
A4 N/A 14
Legal N/A 12

First Print Output Time

First Print Output Time (FPOT) is defined as the time from when the engine
receives a Start signal in Ready state, until a single page is printed and
delivered to the output tray.

Model FPOT (sec.)

WorkCentre 3210 Less than 9.5 sec.

WorkCentre 3220 Less than 8.5 sec.

Memory Specifications

Characteristic Specifications

Minimum 128 MB on-board

Maximum 384 MB
Supported RAM Supports up to 384 MB of DDR2 DIMM with one slot
for 256 MB.

WorkCentre 3210/3220 Multifunction Printer Service Manual 1-13

General Information

Scanning Specifications

Characteristic Specifications

WorkCentre 3210 WorkCentre 3220

Scanning Mode ■ Platen Mode: Scans document using the document glass
■ ADF: Scans document using the ADF
Scanning Speed

Standard 20 sec. 20 sec.

Text and Photo 30 sec. 30 sec.
Color 60 sec. 60 sec.

Resolution (dpi)

Document Glass Up to 1200 x 1200 dpi Up to 1200 x 1200 dpi

ADF Up to 600 x 600 dpi Up to 600 x 600 dpi
Enhanced Up to 4800 x 4800 dpi Up to 4800 x 4800 dpi
Scan to USB 100, 200, 300 dpi 100, 200, 300 dpi
Scan to Application 75, 150, 200, 300, 600 dpi 75, 150, 200, 300, 600 dpi
Scan to Email N/A N/A
Maximum Scanning
Area

Width ■ Max Document: 216 mm (8.5 in.)

■ Effective Scan Width: 208 mm (8.2 in.)
Length ■ Document Glass: 297 mm (117. in.)
■ ADF: 348 mm (13.7 in.)
Scan Interface TWAIN/ WIA TWAIN/ WIA
File Formats JPG, TIFF, BMP, PDF JPG, TIFF, BMP, PDF
Network Scan to PC Standard Standard
Scan to USB Standard Standard
Scan to Application Standard Standard
Scan to E-mail No Standard
Scan to E-mail No SMTP
Protocol
Scan to E-mail No Local
Directories
E-mail Address Book Up to 200 entry address book.
Maximum message size up to 10MB.

1-14 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Information

Copy Specifications

Characteristic Specifications

WorkCentre 3210 WorkCentre 3220

Copy Speed ■ Letter: 24 cpm ■ Letter: 30 cpm

■ A4: 24 cpm ■ A4: 28 cpm
FCOT 11 sec. from Document 11 sec. from Document
Glass Glass
Quantity 1 to 99 1 to 99
Collation Yes (ADF only) Yes (ADF only)
Duplex Copy No Manual
Manual Duplex Yes Automatic Standard
Automatic Background Standard Standard
Suppression
ID Card Copy Standard Standard
Darkness Control Standard Standard
Photo Mode Standard Standard
Cloning Document Glass Only Document Glass Only
Poster Document Glass Only Document Glass Only

Copy Resolution (dpi)

Text 600 x 600 600 x 600

Text, Photo 600 x 600 600 x 600
Photo 600 x 600 600 x 600

Reduce/Enlarge

Document Glass 25%-400% 25%-400%

ADF 25%-100% 25%-100%

Maximum Copy Size

Document Glass 8.5 x 11 inches / A4 8.5 x 11 inches / A4

ADF 8.5 x 14 inches (Legal) 8.5 x 14 inches (Legal)

First Copy Output Time

First Copy Output Time (FCOT) is defined as the time slot when the Start
button is pressed until the trailing edge of the first copy is ejected.

Mode FCOT (sec.)

From Document Glass Less than 11.0 sec.

WorkCentre 3210/3220 Multifunction Printer Service Manual 1-15

General Information

Fax Specifications

Characteristic Specifications

Compatibility ITU-T, G3, ECM

Modem Speed 33.6 Kbps
Fax Memory 3.2 MB (260 pages)
Transmission Speed Up to 3 seconds/page
Scan Speed at ADF 3 sec./Letter @ 203 x 98 dpi
Maximum Document Length 356 mm (14 in.)
Compression MH, MMR, JBIG, JPEG
Resolution (dpi) ■ Standard: Up to 203 x 98 dpi
■ Fine: Up to 203 x 196 dpi
■ Super Fine: Up to 300 X 300
# of Auto Redial Attempts Up to 13 attempts
Broadcast/Group Dialing (Number) Up to 200
Speed Dialing (Number) 209 locations
Max Phone # Stored 200
Fax Forward to Fax Standard
Auto Reduction Standard
Last Number Redial Standard
PC Fax (send only) Standard
Secure Fax Standard
Distinctive Ring Standard
Send Confirmation Standard
Auto Dial List Report/Printout Standard
Send Receive Reporting Journal/Printout Standard
System Data List Print Out Standard
2 sided Faxing (Duplex) No
Fax Forward to E-mail No
LAN Fax No
Internet Fax No
Cover Page No

1-16 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Information

Environmental Specifications

Characteristic Specifications

Temperature

Operating 10° to 32° C (50° to 90° F)

Storage (Max 1 month) -20° to 40° C (-4° to 104° F)
Storage (Max 18 months) 0° to 35° C (32° to 95° F)

Humidity
Min/Max 20% to 80% RH
Optimal 30% to 70% RH
Altitude - Operating 2,500 meters (8,200 feet)

Acoustic Noise Level

Printing Less than 49.0 dBA

Standby Less than 26.0 dBA
Copying Less than 53.0 dBA

Electrical Specifications

Characteristic Specifications

Power Supply Voltage/Frequency

Line Voltages ■ 100-127 VAC (-10%~6%)

■ 220-240 VAC (-10%~6%)
Frequency Range ■ 50/60 Hz ± 3 Hz
Current Capacity ■ 110 V: 9.0A
■ 220 V: 4.5A

Power Consumption AC 110 V AC 220 V

Standby Less than 60 W Less than 60 W
Sleep Mode Less than 12 W Less than 12 W
Average Operation Less than 450 W Less than 450 W

In-Rush Current

At 25° Cold Start Less than 40 Amp

Other Conditions Less than 50 Amp
Leakage Current Less than 3.5 mA (UL)

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General Information

Warm-Up Time

Warm-up Time is defined as the time when the printer changes from Power-
On to Standby mode.
■ From Power On (UI Ready): Less than 54 seconds
■ From Power On (First Page Print): Less than 17 seconds

Image Specifications

Note
The printer produces a 4 mm margin on all sides. Edge-to-edge printing is
not available.

Print Margins

Print Area Margin

Guaranteed Print Paper Width (A+B) A = Left Margin 4.23 mm

Quality Area
B = Right Margin 4.23 mm
Paper Length C = Top Margin 4.23 mm
(C+D)
D = Bottom Margin 4.23 mm
Maximum 3 mm from edge of paper

Characteristic Specifications

Skew

Vertical ■ ±2.0 mm (Tray 1) / 241.3 mm

(Based on 0.0082 mm/mm)
■ ±2.5 mm (Duplex, SCF) / 241.3 mm
(Based on 0.0103 mm/mm)
■ ±3.5 mm (ADF) / 241.3 mm
(Based on 0.0103 mm/mm)
Horizontal ■ ±1.5 mm (Tray 1: ± 2.0 mm) / 177.8 mm
(Based on 0.0084mm/mm)
■ ±2.0 mm (Duplex, SCF) / 177.8 mm
(Based on 0.0112mm/mm)
■ ±2.5 mm (ADF) / 177.8 mm
(Based on 0.0112mm/mm)

Registration

Left Print Position ± 2.5 mm (±3.0 mm, Duplex)

(scanning direction)
Top Print Position ± 3.0 mm (±3.0 mm, Duplex)
(feeding direction)

1-18 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Information

Physical Dimensions and Clearances

Printer Dimensions

Print Engine WorkCentre 3210 WorkCentre 3220

Height 421.6 mm (16.6 in.) 421.6 mm (16.6 in.)
Width 444.5 mm (17.5 in.) 444.5 mm (17.5 in.)
Depth 393.7 mm (15.5 in.) 393.7 mm (15.5 in.)
Weight (base printer with 17.8 kg (39.0 lb.) 17.8 kg (39.0 lb.)
standard fill print cartridge)

Optional Tray Assembly

Height 91.4 mm (3.6 in.) 91.4 mm (3.6 in.)

Width 363.0 mm (14.3 in.) 363.0 mm (14.3 in.)
Depth 401.3 mm (15.8 in.) 401.3 mm (15.8 in.)
Weight 2.6 kg (5.7 lb.) 2.6 kg (5.7 lb.)

Minimum Clearances

71.2 cm
(28 in.)

10 cm
(3.9 in.)

18 cm
(7.1 in.)

10 cm
48.3 cm (3.9 in.)
(18.8 in.) s3210mfp-009

WorkCentre 3210/3220 Multifunction Printer Service Manual 1-19

General Information

Mounting Surface Specifications

These specifications apply to any printer used as a table-top printer.

1. In order to function properly, the printer must be placed on a surface with
the following minimum dimensions.
2. Mounting surface flatness must be within the specified range. The printer
must not be tipped or tilted more than 2 mm (0.08 inch).
Failure to adhere to the specified mounting specifications will void all
guarantees of print-quality and/or performance.

2 mm 2 mm
(0.08 in.) (0.08 in.)
s3210mfp-083

1-20 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Information

Media and Tray Specifications

These tables list supported media for the WorkCentre 3210/3220.

Supported Paper Type and Size

Manual Tray
Duplex (**)
Paper Type Paper Size Dimension Feeder 1, 2

Plain Paper Letter 8.5 x 11 in. Yes Yes Yes

(216 x 279 mm)
Legal 8.5 x 14 in. Yes Yes Yes
(216 x 356 mm)
US Folio 8.5 x 13 in. Yes Yes Yes
(216 x 330.2 mm)
Oficio 8.5 x 13.5 in. Yes Yes Yes
(216 x 343 mm)
Executive 7.25 x 10.5 in. Yes Yes No
(184 x 267 mm)
A4 8.26 x 11.69 in. Yes Yes Yes
(210 x 297 mm)
A5 5.82 x 8.26 in. Yes Yes No
(148 x 210 mm)
B5 ISO 6.93 x 9.84 in. Yes Yes No
(176 x 250 mm)
B5 JIS 7.18 x 10.12 in.) Yes Yes No
(182 x 257 mm
Custom Page Yes Yes No
Size*
Transparency Letter, A4 Refer to Plain Yes Yes Yes
Paper
Labels Letter, Legal, Refer to Plain Yes No No
Folio, Oficio, A4, Paper
JIS B5, ISO B5,
Executive, A5,
A6
Card Stock Letter, Legal, Refer to Plain Yes No No
Folio, Oficio, A4, Paper
JIS B5, ISO B5,
Executive, A5
Custom (minimum size) 3.86 x 5.83 in. Yes No No
(76 x 127 mm)
Custom (maximum size) 8.5 x 14 in. Yes No No
(215.9 x 356 mm)
* All trays support Custom sizes. The Manual Feeder supports a wider range of
custom size dimensions than Trays 1 and 2.
** Duplex is only available on the WorkCentre 3220.

WorkCentre 3210/3220 Multifunction Printer Service Manual 1-21

General Information

Supported Paper Type and Weight

Manual
Paper Type Paper Weight Feeder Tray 1, 2 Duplex
Plain Paper 60-105 g/m2 Yes Yes Yes
(16-28 lb. Bond)
60-163 g/m2
(16-43 lb. Bond)
Labels 120-150 g/m2 Yes No No
(32-40 lb.)
Card Stock 60-163 g/m2 Yes No No
(16-43 lb.)
Transparency 138-146 g/m2 Yes No No
Xerox Premium
Transparency
Envelope 75-90g/m2 Yes No No
(20-24 lb.)
Custom 60-163 g/m2 Yes No No
(16-43 lb.)

Supported Envelopes

Manual
Tray 1, 2 Duplex
Type Dimension Feeder

#10 Commercial 4.12 x 9.5 in. Yes No No

Envelope (105 x 241 mm)
Monarch Envelope 3.88 x 7.5 in. Yes No No
(98.4 x 190.5 mm)
B5 Envelope 6.93 x 9.84 in. Yes No No
(176 x 250 mm)
C5 Envelope 6.38 x 9.02 in. Yes No No
(162 x 229 mm)
C6 Envelope 4.49 x 6.38 in. Yes No No
(114 x 162 mm)
DL Envelope 4.33 x 8.66 in. Yes No No
(110 x 220 mm)
Note: Do not use envelopes with hot melt glue, windows, or metal clasps.

1-22 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Information

Print Cartridge Life

When the Print Cartridge life has ended, the printer stops accepting print
request (life of the Print Cartridge is counted by the counter in the CRUM).
Print the Supplies Information page to check Print Cartridge life status.

Print Cartridge Error Information

Print Cartridge Status Functionality

Xerox Toner Low Continues to print.

Xerox Toner Empty Continues to print until hard
stop.

Firmware Update

The Main Controller Board firmware can be updated by customers and

service technicians. Firmware updates are available at www.xerox.com/office/
support.

Updated Firmware Windows - via Network (port 9100)

Main Controller Board Available

Diagnostics

Two types of diagnostic functions are available:

1. Auto Diagnostics: The printer performs several self-tests. When turned
On, a routine of power up tests (POST) check key operational
characteristics. During operation, the printer monitors system
performance.
2. Manual Diagnostics: EDC, Tech mode, and test prints are all tools for the
diagnosis and repair of printer problems. These tools are only availabe to
qualified service personnel.

CentreWare IS

The CentreWare IS enables the user to monitor the printer’s status. Users can
access the CentreWare IS menu to add and/or update the printer’s
information as needed.

WorkCentre 3210/3220 Multifunction Printer Service Manual 1-23

General Information

Power Save Mode

The Power Save mode is controlled by system firmware. In order to switch the
Ready state to the Power Save mode after a specified time, the main system
sends a sleep command to the engine. When the engine receives a sleep
command, it stops Fuser and Fan operation. The main system then sets the
engine to a sleep state.
The Power Save mode setting is accessed through the Control Panel. The
Power Save can be set from 1 to 120 minutes.

Reports

The following reports are available in the WorkCentre 3210/3220 printer. The
reports can be printed using the printer’s Control Menu or CentreWare IS.

Report Print Method

Control Panel CentreWare IS (Network)

Printer Configuration Page Yes Yes

Network Configuration Page Yes Yes
Supplies Information Report Yes No
Fax Phone Book Yes No
Email Address Book Yes No
Email Group Address Book Yes No
Fax Send Report Yes No
Fax Sent Report Yes No
Email Sent Report Yes No
Fax Receive Report Yes No
Schedule Jobs Report Yes No
Junk Fax Report Yes No
User Authentication Report Yes No
Print Cleaning Page Yes No

Configuration Report

Two types of Configuration report are available: Printer Configuration report

and Network Configuration report.

1-24 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Information

Supplies Information Report

The Supplies Information report is available in Tech mode and lists a

percentage of remaining toner, print and scan page counts, and Print
Cartridge capacity.

Page Count

Page Count information is listed on the Configuration Report.

Clean Drum Page

The Print Cleaning page is printed when a Cleaning procedure is performed.

Refer to “Cleaning the Print Cartridge” on page 7-3 for detailed information.

WorkCentre 3210/3220 Multifunction Printer Service Manual 1-25

General Information

1-26 WorkCentre 3210/3220 Multifunction Printer Service Manual

Theory of Operation
In this chapter...
■ Operational Overview
■ Paper Path
■ Image Input Terminal
■ Image Output Terminal

Chapter
2
Theory of Operation

Operational Overview

The WorkCentre 3210/3220 is a monochrome multifunction printer that uses

Laser Unit (LSU) with an electrophotographic process. The printer system
consists of one print cartridge which creates the toner image.

System Overview

The WorkCentre 3210/3220 Multifunction Printer is divided into two main

components: the Image Input Terminal (IIT - ADF and Scanner) and the
Image Output Terminal (IOT - Print Engine).
The WorkCentre 3210/3220 Multifunction Printer consists of the Automatic
Document Feeder (ADF) Assembly, Scanner Assembly, Control Panel, Print
Engine, Duplex Unit (3220 only), and Optional Tray Assembly.

ADF Assembly
Control Panel Scanner Assembly

Duplex Unit
Print Engine

Optional 250-Sheet Feeder

s3210mfp-243

2-2 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Paper Path

The following describes how media is transported through the printer.

ADF

Media is transported through the ADF by these components.

ADF Feeder Assembly

ADF Feed Roller

Pinch Roller

s3210mfp-113

Printer

The media supplied from the Tray 1, or Tray 2, is transported through the
printer as shown in the illustrations below. Media fed from the manual feed
slot enters the media path at the registration roller.

Fuser

Laser Unit

Print Cartridge

Duplex Unit
Tray 2
s3210mfp-112

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-3

Theory of Operation

Paper Feeding

The feeding mechanism consists of the Manual Feeder, Tray 1, Tray 2, Pick
Up Roller, Feed Rollers, Duplex Unit, and Tray Feed Pad. The rollers and
sensors in the paper feed path control paper registration and guide the paper
through the image transfer, image development, image fusing, and exit
assemblies. The paper path has an anti-static connection to ground to
eliminate problems due to static charge on the paper.

Tray Feed Pad

Duplex Unit

Feed Roller

Tray 2

Manual Feeder
Pick Up Roll
Tray 1 s3210mfp-244

2-4 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Manual Feeder

The manual feeder is used to hold non-standard or custom paper sizes and
special media (envelopes, transparencies, etc.). The manual feeder uses a
friction pad method to ensure paper is separated and can only hold 1 sheet of
paper.

s3210mfp-128

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-5

Theory of Operation

Tray

The Tray uses a “center loading” method. The Tray has side and rear guides
which can be adjusted for various paper sizes. A paper level indicator, located
in front of the Tray indicates the amount of remaining paper.

Holder Pad

Paper Guide

Paper Guide

Knock Up P Plate

Rear Paper Guide

s3210mfp-014

Optional Tray Assembly

The Optional Tray Assembly (Tray 2) add a second 250-sheet input tray. Tray 2
has a separate feed mechanism.

s3210mfp-002

2-6 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Pick Up Roller

The Pick Up Roller is used to pick up and feed paper into the printer and
remove static charge on the paper.

s3210mfp-013

Feed Roller (Registration)

The Feed Roller arranges paper, transfers paper, detects paper, and removes
jam.
Feed Roller (top area of the printer)

s3210mfp-010

Feed Roller (bottom area of the printer)

s3210mfp-080

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-7

Theory of Operation

Separation Method

Individual sheets are separated from the friction pad in the tray. When paper
feeds into the printer, it passes over the Feed Pad Assembly that uses a
spring loaded friction pad to separate the sheets of paper.

Duplex Unit

The Duplex Unit, available on the WorkCentre 3220 only, uses a side feeding
method. When a jam occurs in the front or rear part of the printer, the Duplex
Unit can be removed to access the jam area.

Duplex Unit

s3210mfp-129

2-8 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Image Input Terminal

The Image Input Terminal (IIT) generates the image data for copies and scans
and is made up of two major subsystems:

■ Automatic Document Feeder (ADF)

■ Scanner Assembly with the Control Panel

Automatic Document Feeder

The ADF automatically feeds original documents from the ADF input tray.

ADF Assembly

ADF Hinges

Control Panel

ADF Connector

s3210mfp-130

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-9

Theory of Operation

ADF Feeder, Feed Pad, and Sensors

ADF Feeder Assembly

2 ADF Rubber Feed Pad

s3210mfp-237

ADF Exit Sensor

Registration Sensor
Empty Sensor

s3210mfp-245

2-10 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Document Feeder Functions

ADF Components

Components Description
Input Tray The input tray feeds documents into the ADF for simplex
(single-sided) scanning. Tray capacity is 50 sheets of paper
(20 lb. bond).
Output Tray Documents fed through the ADF exit to the output tray.
ADF Feeder The ADF Feeder is designed to work with the ADF Rubber Feed
Assembly, ADF Pad to ensure that only one sheet of paper is fed at a time.
Rubber Feed Pad
ADF Motor The ADF motor drives the pick and feed roller.
ADF Connector An electrical connector on the rear of the ADF connects to a
receptacle on the rear of the flatbed portion of the IIT. The ADF
connector communicates with the scanner board and that
communication is passed to the IOT.
ADF Hinges Mechanical connection between the ADF and the scanner
portion of the IIT consists of a set of hinges. These hinges
allow for the ADF to lift from the document glass to facilitate
book copying.

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-11

Theory of Operation

Scanner Assembly

CVT Window

Control Panel

Document Glass

s3210mfp-132

Scanner Assembly Components

Components Description

Platen Glass The document glass is used for copying or scanning

original documents and images.
Contact Image Sensor Scans the original converting the image in data.
CVT Window This portion of the document glass is a part of the ADF
paper path. The function of this window is to allow the
scan head to image an original being fed through the ADF.
Control Panel The Control Panel is the user interface with the printer.

2-12 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Image Output Terminal

Transfer Roller

The Transfer Roller transfers toner on an Organic Photo Conductor (OPC) to

the paper.

s3210mfp-133

Drive Unit Assembly

The Drive Unit Assembly receives power from the Main Controller Board, The
Main Motor provides drive energy to the paper feed, Print Cartridge, Fuser,
Pick Up Roller, Feed Rollers, and Duplex Unit. The Drive Unit Assembly
consists of the Main Motor and gear set mounted to a support plate.
■ Main Motor: DC 24V
■ Rated RPM: 2170 rpm

3
6

s3210mfp-134

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-13

Theory of Operation

Fuser

The Fuser consists of one Halogen Lamp, one Heat Roller, two Pressure
Rollers, one Thermistor, one Thermostat and the Exit Sensor. The Halogen
Lamp heats the Heat Roller melting the toner. The large and Small Pressure
Rollers adhere the melted toner to the media surface. The thermistor and
Thermostat monitor Fuser operating temperature.
Fuser power = 750 Watt ± 5%

Fuser

s3210mfp-135

Fuser Components

Heat Roller Halogen Lamp

(inside Heat Roller)
Thermostat
Pressure Roller
(behind Heat Roller)

Thermistor

Pressure Roller s3210mfp-012

2-14 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Halogen Lamp

■ Voltage

■ 120V: 115 V ± 5%
■ 220V: 230 V ± 5%

■ Capacity: 750 Watt ± 25 W

■ Temperature Distribution: 120%

Thermistor

The Thermistor detects the temperature of the heating unit and feeds the data
into the main processor.

Thermostat

When the Heat Lamp becomes too hot, the Thermostat cuts off power to the
lamp to prevent from overheating.

Heat Roller

The Heat Roller transfers heat from the lamp to the paper. As the paper
passes between the Heat Roller and Pressure Rollers, toner is melted and
permanently fixed to the paper. The surface of the Heat Roller is coated with
Teflon, so that toner does not stick to the surface.

Pressure Rollers

The Large and Small Pressure Rollers are made of a silicon resin and the
surface is coated with Teflon. When media passes between the Heat Roller
and the pressure rollers, toner is melted and permanently fixed to the surface
of the paper.

Safety Features

Several protection devices are used to prevent Fuser overheating:

■ Hardware cuts off Fuser power when overheating is detected.

■ Software cuts off Fuser power when overheating is detected.

■ Thermostat cuts off main power to the lamp.

Interlocks disable the Fuser, motors and Laser Unit.

■ Fuser power is cut off when the front cover is opened.

■ Fuser cover temperature is maintained at less than 80° F.

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-15

Theory of Operation

Laser Unit

The Laser Unit is the core part of the WorkCentre 3210/3220 and is controlled
by a video controller. The Laser Unit converts video data received from the
computer into an electrostatic latent image on the surface of the OPC drum.
This is achieved by controlling the laser beam and exposing the surface of the
OPC drum to the laser light. A rotating polygon mirror reflects the laser light
onto the OPC drum. Each face of the mirror produces one scan line. The OPC
drum rotates at the same speed as the paper feeding speed. As the OPC
drum turns, the laser scans, which creates the full page image.
The Horizontal Sync (HSYNC) signal is created when the laser beam from the
Laser Unit reaches the end of the polygon mirror and this signal is sent to the
controller. The controller detects the HSYNC signal to adjust the vertical line
of the image on paper. After the HYSNC signal is detected, the image data is
sent to the Laser Unit to adjust the left margin on the paper.

s3210mfp-136

2-16 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Print Cartridge

s3210mfp-003

The Print Cartridge is an integral unit containing the OPC unit and toner unit.
The OPC unit consists of the OPC drum and charging roller. The Print
Cartridge consists of toner, toner cartridge, supply roller, developing roller,
and cleaning blade.

■ Developing method: Non-contacting method

■ Toner: non-magnetic 1 component pulverized type toner

■ Toner Life: 2,000 pages/ 4,000 pages (LSA Pattern/A4 Standard)

■ Toner remaining amount detection: Yes

■ OPC cleaning blade

■ Management of waste toner: Collects toner using the cleaning blade.

■ OPC drum protecting shutter: No

■ Toner CRUM reader: Identifies whether toner is Xerox branded toner or

whether a non-Xerox Print Cartridge is installed.

Cleaning Roller Laser Scanning Unit (LSU)

0.32 mW
Doctor Blade

-1.25 ~ -1.45KV V0: -750V - +

VL: -130V -250V

Charging Roller

Cleaning Blade
Developing
OPC Drum Roller
VD: -430V Supply Roller
Vs: -680V

Pre-Transfer Lamp
Max. +4.2kV (PTL)

Transfer Roller s3210mfp-137

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-17

Theory of Operation

Control Panel

The Control Panel is the user interface for display of printer status and
operation of the printer functions.

WorkCentre 3220
@/.‘ ABC DEF Address Book
Menu

ID Card Copy GHI JKL MNO Redial / Pause

OK
PQRS TUV WXYZ

Direct USB
On Hook Dial
&+-,

i Back

Status

s3210mfp-248

Electrical Components

The printer’s major electrical components consist of these boards:

■ ADF Control Board

■ Scanner Board

■ Control Panel Board

■ Main Controller Board

■ Power Supply (SMPS)

■ HVPS

ADF Control Board Scanner Board

Control Panel
Board

Main
Controller
Board

Power Supply
(SMPS)
HVPS s3210mfp-138

2-18 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Main Controller Board

The Main Controller Board consists of the CPU and printer control functions.
The CPU functions as the bus control, I/O handling, drivers, and PC interface.
The Main Controller Board sends the current image video data to the Laser
Unit and manages the electrophotographic printing process. Circuits on the
Main Controller Board drive the Main Motor (paper feed), Clutch, Pre-Transfer
Lamp, Heat Lamp, and Fan.
The signals from the Paper Feed Sensor and Paper Empty Sensor are input
to the Main Controller Board.

DC Unit Fan/Interlock Switch Laser Unit CISM Direct USB Interface

Fuser

Modem USB 2.0 IC

Control Panel
HVPS

Scanner Motor
Paper Empty
Sensor/Duplex
Registration DDR2 SDRAM
Sensor/Paper
Feed Sensor ADF Control Board

Developer
Unit CRUM
USB Device
Main Fan Interface
Power Supply Network IC
(SMPS) Ethernet
DDR2 SODIMM Serial Flash

CHORUS3

NOR Flash Optional Tray

Outbin Tray Full Sensor EEPROM
Paper Width Sensor Power Supply Fan
Main Motor/Registration Clutch/Pick-Up Solenoid s3210mfp-246

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-19

Theory of Operation

Controller Part

■ Performs electro-photography

■ Memory control (DDR2 SDRAM, NOR FLASH, Serial FLASH, EEPROM)

■ Handles signal between each driver and PC interface

■ Clock generation

Engine Part

■ Motor Control (BDLC, Stepping)

■ ADF Motor Interface (ADF reserved)

■ LSU (2 beam LVDS Type) control

■ Fuser control (On/Off)

■ I/O signal handling (Sensor/Clutch signal)

■ OPE/ CIS / MODEM / SCF control

■ CRUM control

■ Fan control

Asic (CHRUS3)

Description Specifications

Package ■ 412 PBGA (Total pad number: 412 [each])

Voltage ■ Core Voltage: 1.0 V
■ I/O Pad Voltage: 3.3 V
CPU Core ■ ARM926EJS (16KB I-cache, 16 KB D-cache)
Operating Frequency ■ 400 MHz
DDRC ■ DDR 1, 2 Combo
■ 32 Bits Data Width (internal), 16 Bits Data Width
(external)
■ 133 MHz DRAM interface

■ 16 to 128 MB Array (up to 512 MB total)

■ Supports 4 AHB Slave Ports for individual memory

access
■ Supports 4 bank DDR1 SDRAM and 4 & 8 bank DDR2
SDRAM
■ Supports up to 4 DRAM ranks (chip select output)

ROMC ■ 2 channel NOR Flash Controller

IOC ■ Supports 4 channel external I/O device, 2 channel DMA
I/O
DMAC ■ Contains 3 channels
HPVC ■ Supports 32 bits AHB Master I/F
■ A4 2400 dpi, A3 1200 dpi addressable
■ Supports 200, 300, 400, 600 dpi
■ Supports 4 channels single/dual beam

2-20 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Asic (CHRUS3) (continued)

Description Specifications
UART ■ 4 channels
Interrupt ■ Supports up to 4 dedicated external interrupts
■ Supports 64 internal interrupts
Timer ■ 6 system timers for general purpose
■ 1 watchdog timer
■ Supports RTC
MAC ■ 10 Mbps/ 100 Mbps
■ Full IEEE 802.3, 802.3u compatibility
PPI ■ IEEE 1284 Compliant Parallel Port Interface
SPI ■ 1 Slave Select
USB ■ USB 2.0, 1 channel (Host & Device Selectable)
■ Supports 1.5/12/480 Mbps
GEU ■ Graphic Execution Unit
RSH ■ Supports Fully Hardware Rotator/ Scaler/ Halftone
SCAN/ IF ■ 1200 dpi CCD Sensor I/F
■ 1/2 channels AFE input (1 dedicated, 1 mixed)
■ Sensor MCLK Half Clock Control
LSU ■ 2 channels for dual beam
■ Test pattern generation
■ FSYNC generation
JPEG ■ Encoder 1 channel, decoder 1 channel
JBIG ■ 2 JBIG Compressor & 4 JBIG De-Compressor
Codec ■ 5 Halftone Compression/ Decompression Unit
■ Supports 32 bits AHF Master I/F
■ MH/ MR/ MMR encoder 1 channel
■ MH/ MR/ MMR decoder 1 channel
HCT ■ 1 channel encoder, 1 channel decoder
Engine Controller ■ PWM: 12 channel (dedicated 8 channels, mixed 4
channels)
■ Step Motor Controller

I2C Controller ■ 2 channels

■ I2C bus (SM bus) Slave Device Support (I2C version
2.1)
PLL ■ 3 PLLs (for Main/ PVC/ DDR)
DAC ■ 1 channel, 10 bits, 2 MSPS
ADC ■ 8 channel, 10 bits, 500 KSPS

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-21

Theory of Operation

Memory

The Main Controller Board has Flash ROM and DRAM memory units.

RAM DIMM

■ Program Memory: Stores System Program and can be updated via USB
interface.

■ Capacity: 16 MB (NOR Flash)

■ Maximum Access Time: 90 ns

■ Working Memory: It is used as Swath Buffer in printing, Scan Buffer in

scanning, ECM Buffer in FAX receiving, and System Working Memory
Area.

■ Capacity: 128 MB (standard), up to 384 MB

■ Type: DDR2 SDRAM 667 MHz, 16 Bit

High-Voltage Power Supply

The High-Voltage Power Supply (HVPS) takes 110/ 220 V and outputs +5 V,
+24 V to supply power to the Main Controller Board and other boards.
The HVPS generates high voltage for the THV/MHV/BIAS and the outputted
high voltage is supplied to the toner, Print Cartridge, and Transfer Roller.

CN1 Main Controller Board

Front Cover Open Switch (SW1)

Rear Cover
Open Switch
(SW2)

THV
Supply

Developer Varistor

MHV OPC
s3210mfp-141

2-22 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Transfer High Voltage (THV+)

The (+) Transfer High Voltage is supplied to the Transfer Roller for transferring
toner onto the OPC Drum to the paper.

■ Input Voltage: 24 VDC ± 15%

■ Output Voltage: MAX +5.0KV ± 5% (duty variable)

■ Line Regulation: under ± 3% (fluctuation input 21.6 V~27.6 V)

■ Output Voltage Rising Time: 50 ms Max

■ Output Voltage Falling Time: 100 ms Max

■ Fluctuating Transfer Voltage with Environmental Various: 0 V~5 KV

■ Environment Recognition Control Method: The THV-PWM ACTIVE is

transfer active signal. It detects the resistance by recognizing the voltage
value, F/B, while permits the environmental recognition voltage.

■ Output Voltage Control Method: Transfer Output Voltage is outputted and

controlled by changing duty cycle of THV/PWM signal.

Charge Voltage (MHV)

High voltage is supplied to the OPC drum through the charging roller while
charging the skin of the OPC drum.

■ Input voltage: 24 VDC ± 15%

■ Output voltage: -1.2 KV ~ -1.8 VDC ± 3%

■ Output voltage rising time: 50 ms Max

■ Output voltage failing time: 50 ms Max

■ Output control signal (MHV-PWM): CPU is HV output when PWM is Low.

Cleaning Voltage (THV-)

■ -1.2 KV ± 15%

■ The (+) transfer voltage is not outputted because the THV PWM is
controlled with high.

■ The (-) transfer voltage is outputted because the THV-Enable Signal is

controlled with low.

■ The output fluctuation range is large because there is no feedback control

and connection resistor.

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-23

Theory of Operation

Developing Voltage (DEV)

The Developing Voltage is supplied to the Developer Roller to transfer to the

toner to the charge on the OPC Drum scanned by the laser beam while
printing the image. The engine controls whether the high voltage is supplied
and its quantity.

■ Input voltage: 24 VDC ± 15%

■ Output voltage: -200 V ~ 600 V DC ± 3%

■ Output voltage fluctuation method: PWM control

■ Line regulation: under ± 3% (fluctuation input 21.6 V~27.6 V)

■ Load regulation: under ± 3%

■ Output voltage rising time: 50 ms Max

■ Output voltage falling time: 50 ms Max

■ Output Control Signal (BIAS-PWM): The CPU output is HV output when

PWM is low.

Supply

■ Output voltage: -300 V~800 VDC ± 50 V (ZENER using, DEV)

■ Line regulation: under ± 3% (fluctuation input 21.6 V~27.6 V)

■ Load regulation: under ± 3%

■ Output voltage rising time: 50 ms Max

■ Output voltage falling time: 50 ms Max

■ Output control signal (BIAS-PWM): The CPU is HV output when PWM is

Low.

2-24 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Power Supply

The Power Supply (switch-mode power supply, SMPS) supplies DC power for
driving the printer, and the AC heater control, which supplies power to the
Fuser.
The Power Supply has two output channels: +5.0 V and +24 V.

PC51 TLP3061F
CON2 Heat Lamp
F72 250V 4A CON1 AC Power

F1 V2C: 250V 8A;

F71 SH: 250V 4A F02 250V 3.15A V1: 250V 10A
CON4 Main Controller PBA 24V: 3 5 7 9; 5V: 11 13 15 s3210mfp-247

AC Input

■ Input rated voltage:

■ AC 110 V~127 V
■ AC 220 V~240 V

■ Input voltage fluctuation range:

■ AC 90 V~135 V
■ AC 180 V~270 V

■ Rated frequency: 50/60 Hz

■ Rated frequency fluctuating range: 47~63 Hz

■ Input current: under 4.0 A/ 2.0 A (when the lamp is Off or under rated
load)

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-25

Theory of Operation

Rated Output Power

No. Item CH1 CH2 Remark

1 Channel Name +5.0 V +24.0 V

2 Connector Pin CON 4 CON 4 CON4
5V PIN: 11, 13, 15 24 V PIN: 3, 5, 7, 9 24 VS
GND PIN: 12, 14, 16 GND PIN: 4, 6, 8, 10 PIN: 2
3 Rated Output +5.1 V ± 2% (5.0~5.2 +24 V - 10% ± 10%
V) (21.6~26.4 V)
4 NOR Output Current 1.6 A 1.8 A
5 Max. Output Current 2.0 A 2.5 A
6 Ripple & Noise Under 100mVp-p Under 500mVp-p
Voltage
7 Normal Output 8.6 W 43.2 W
8 Maximum Output 10.2 W 60.0 W
9 Protection for Shut down (2.5~5.0 Shut down (2.8
Loading Shortage A) or Fuse Protection A~5.5 A) or Output
and Overflowing Voltage Drop (tip -
Current 10%)

Fuser AC Power Control

The Fuser receives heat from AC power, which controls the switch with the
Triac, a semiconductor switch. The On/Off control is operated when the gate
of the triac is turned On/Off by photo triac. In other words, the AC control part
is passive circuit, so it turns the heater On/Off while retrieving signal from the
engine controller.
When the heater On signal is turned On at the print engine, the LED of PC51
(photo triac) measures the voltage and flashes. From the flashing light, the
triac part (light receiving part) measures the voltage, and the voltage is
supplied to the gate of triac and flows into the triac. As the result, the AC
current flows in the heat lamp, and heat is generated.
When the signal is Off, the PC51 is Off as the voltage is cut off at the gate of
Triac. When the triac turns Off, the lamp is turned Off.

■ Triac (Q51) feature: 16A-LV model/12A-HV model, 600 V switching

■ Phototriac coupler (PC51)

■ Turn On if current: 15 mA~50 mA (Design: 16 mA)

■ High repetitive peak off state voltage: Min 600 V

2-26 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Sensor Input Circuit

Paper Empty Sensing

The Paper Empty Sensor on the HVPS provides the state of paper to the CPU
whether the tray is empty or not when the actuator is in operation. When the
tray is empty, an error message is displayed on the Control Panel.

Registration and Duplex Sensing

The WorkCentre 3210/3220 uses a single sensor to detect leading-edge

registration and duplex transport. The Regi/ Duplex Sensor detects the
registration timing and the existence of paper. In ready mode, the sensor is
used as an MP sensor. In printing mode, the sensor is used as a Regi sensor.

Feed Sensor

When media passes the Feed Sensor actuator, the Feed Sensor sends the
feed event to the CPU. If the Feed Sensor does not detected media after a
predetermined time, a Jam0 state occurs.

Exit Sensor

The Exit Sensor, located on the Fuser, detect the media as it exits the Fuser.

Exit Sensor Actuator s3210mfp-140

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Theory of Operation

Out Bin Full Sensor

The Out Bin Full Sensor detects the paper stacking state and checks the
output tray whether the tray is full or not. If the sensor detects the output tray
is full, a status messsage appears on the display.

Paper Width Sensor

When the paper does not touch the Width Sensor during printing, the printer
prints at a lower speed to prevent overheat.

Front Cover Interlock

The Front Cover interlock switch is located on the HVPS. When the Front
Cover is open, +24 V that is supplied to the motors, solenoids, Fans, Laser
Unit, and HVPS is cut off. When the Front Cover is open, the Status LED
changes to red.

Developer Sensing

When the Developer is pulled out from the printer, the +5 V power for the
Laser Diode in the Laser Unit is cut off.

Driving Circuit

DC Fan Driving

There are three fans that are used to lower the printer’s temperature: Main
Fan, Laser Unit Fan, and Power Supply Fan. The fans are driven by using
transistor and controlled by the CPU. The On/Off time of the fan is managed
as the status of the printer.

Solenoid and Clutch Driving

The Pick Up Solenoid and and Registration Clutch are dirven by signals from
the Main Controller Board. The diode protects the driving transistor from the
noise pulse, which is created when the solenoid is de-energizing.

Main Motor Driving

The Drive Unit Assembly driving circuitry is located on the assembly control
board containing a driver IC.

2-28 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Fax

Fax is implemented by a conexant DAA (Data Access Arrangement) solution

and is roughly composed of two kinds:

■ CX86710 (SFX336)): A modem chip which adds SSD (System Side

Device) for interfacing between LSD and DIB of FM336Plus Core.

■ CX20493 (LSD): LIU (Line Interface Unit) chip controlled by SSD and
satisfies each PSTN requirements by modulating internal configuration
with connecting telephone line.

Modem
CX86710(SFX336)
DSP SSD Transformer
CX20493
LSD Tel Line
System
Side Line Ext Line
Device Side
Transformer Device
LIU
SDAA
MC14051BD MC34119DR2
Volume/Keyclick Speaker
Control Driver

Sound Output s3210mfp-143

Modem (SFX336) Specification

■ 2-wire half-duplex fax modem modes with send and receive data rates up
to 33,600 bps
■ V.17, V.34, V.29, V.27 ter, and V.21 Channel 2
■ Short train option in V.17 and V.27 ter

■ PSTN Session Starting: V.8 and V.8b is signaling

■ HDLC support at all speeds

■ Flag generation, 0-bit stuffing, ITU CRC-16 or CRC-32 calculation
and generation
■ Flag detection, 0-bit deletion, ITU CRC-16 or CRC-32 check sum
error detection
■ FSK flag pattern detection during high-speed receiving
■ Tone modes and features
■ Programmable single or dual tone generation
■ DTMF receiver
■ Tone detection with three programmable tone detectors
■ Receive dynamic range
■ 0 dBm to -43 dBm for V.17, V.29, V.27 ter and V.21 Channel 2
■ 9 dBm to -43 dBm for V.34 half-duplex
■ Digital speaker output to monitor received signal

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-29

Theory of Operation

■ Two 16-byte FIFO data buffers for burst data transfer with extension up to
255 bytes
■ V.21 Channel 1 Flag detect
■ V.21 Channel 1 Flag detect
■ +3.3 V only operation
■ Power Consumption: -264 mW (normal mode)

Signal Transition of DAA Solution

Line Interface Signal of Tel Line and LSD is Analog Signal.

There is A/D, D/A Converter in LSD, so analog signal from Tel Line is
converted in digital through A/D converter in DAA and transfer to SSD by DIB
capacitor. The digital signal from SSD is converted to analog by D/A converter
in the DAA and transfer to Tel Line.

101
CX86710(SFX336)
DSP SSD Transformer
CX20493
LSD Tel Line
System
Side Line Ext Line
Device Side
Transformer Device
Digital Analog
s3210mfp-144

The Transformer transfers the Clock signal from SSD to LSD. The clock
frequency is 4.032MHz. The LSD full wave rectifies Clock to use as inner
power supply and Main Clock for DIB Protocol Sync between LSD and SSD.
The Transformer transfers Clock by separating primary and secondary, and
amplifies Clock Level to LSD by Coil Turns Ratio 1:1.16.
Clock is supplied by transformer from SSD to LSD, and there is PWROUT to
adjust output impedance of Clock. Out Driver is inside SSD and CLKSHIGH
resistor to adjust duty of HLPWR resistor and Clock. Clock from SSD to LSD
has differential structure of 180 phase difference for noise robustness.
DIB Data transfers data from SSD to LSD by the transformer, and also
transfers specific data from LSD to SSD.
After transferring data from SSD, RSP is transferred and LSD recognizes RSP
and changes LSD to output driver transfer data to SSD. DIB Data forms SSD
to LSD by the transformer has differential structure of 180 phase difference
between DIBP and DIBN for noise robustness.

2-30 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Line Interface

Line Interface is connection part between system and PSTN (Public Switched
Telephone Network), and primary circuit is usually located. The main
functions are Line Interface, Telephone Connection, and Line Condition
Monitoring.

Telephone Line Connection

1. Modular Plug: RJ-11C

2. LIU PBA Modular Type: 623 PCB4-4
3. Line Code Length: 2500 mm ± 50 mm
4. Line Code Color: Black

On HOOK State Characteristic

1. DC Resistance
■ DP Dial Mode (Direct Current 30 mA): 50~300 Ohm
■ DTMF Dial Mode (Direct Current 20 mA): 50~540 Ohm
2. Ring Sensitivity
a. Ring Detection Voltage: 40 Vrms~150 Vrms
(condition: Current = 25 mA, Frequency =15 Hz)
product Margin: 30 Vrms~150 Vrms
b. Ring Detection Frequency: 15.3 Hz~68 Hz
(condition: Voltage = 45 Vrms, Current = 25 mA)
product Margin: 15 Hz~70 Hz
c. Ring Detection Current: 20 mA ~ 100 mA
(condition: Voltage = 40 Vrms, Frequency = 20 Hz)
product Margin: over 15 mA
3. False Ring Sound
a. Ring Frequency: 750 Hz + 1020 Hz
b. Ring Interrupt Cycle: On/Off depending on input Ring Signal Cycle.

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-31

Theory of Operation

Engine F/W

Control Algorithm

Feeding

When feeding from a paper tray, the drive of the pick up roller is controlled by
the solenoid.
The printer feeds the paper from the manual feeder according to information
provided by the manual feed sensor, and by driving the main motor, insert the
paper in front of the feed sensor.
The jam errors are described in the following table:

Jam Errors

Item Description

JAM 0 The leading edge of the paper did not pass the Feed Sensor.
■ After paper has been picked up, paper did not enter the
printer.
■ After paper has been picked up, paper enters the printer, but
did not reach the Feed Sensor in the specified time.
■ After paper has been picked up, and the Feed Sensor is not
On, the printer will re-pick. If after re-picking, the Feed Sensor
is still not reported as On, this error occurs.
This is an indication that the leading edge of the paper already
passed the Feed Sensor.
■ Even though paper reaches the Feed Sensor, the Feed Sensor
is not On.
JAM 1 The paper is between the Feed Sensor and the Exit Sensor.
■ After the leading edge of the paper passes the Feed Sensor,
the trailing edge of the paper cannot pass the Feed Sensor in
the specified time. (The Feed Sensor cannot be Off.)
■ After the leading edge of the paper passes the Feed Sensor,
paper cannot reach the Exit Sensor in the specified time. (The
Exit Sensor cannot be Off.)
JAM 2 After the trailing edge of the paper passes the Feed Sensor,
paper cannot pass the Exit Sensor in the specified time.
DUPLEX JAM 1 After the trailing edge of the paper passes the Exit Sensor, the
leading edge of the paper cannot reach the Duplex Jam Sensor
in the specified time.
DUPLEX JAM 0 After the leading edge of the paper passes the Regi Sensor, the
leading edge of the paper cannot reach the Feed Sensor in the
specified time.

2-32 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Driver

The Main Motor drives the Feed Roller, Developing Roller, Fuser Roller, and
Exit Roller. The BLDC Motor controls acceleration and steadiness of the
rollers. The BLDC Motor is operated by the BLDC Clock and the enable
signal.

Transfer

The charging voltage, developing voltage, and transfer voltage are controlled
by Pulse Width Modulation (PWM). Each output voltage is changeable due to
the PWM duty cycle. The transfer voltage is used when the paper passes the
Transfer Roller is decided by environmental recognition. The resistance value
of the Transfer Roller changes due to the surrounding environment of the
printer or the voltage value. This change in resistance in turn changes the
value of the voltage due to loading. This voltage is fed back into the printer
through the A/D converter. Based on the value fed back, the PWM cycle is
changed to maintain the required transfer voltage.

Fusing

The temperature change of the Heat Roller’s surface is detected according to

the value of the Thermistor. The Thermistor resistance is measured using the
A/D converter and thus the CPU can determine the temperature of the Heat
Roller. AC power is controlled by comparing the target temperature to the
value from the Thermistor. If the value from the Thermistor is out of the
controlled range while controlling the fusing process, an error is reported.

Fuser Thermal Errors

Error Description LED Display

Open Heat Error When the engine operates at the warm-up LED blinking.
state, the temperature of the fixing unit is
not higher than a specified temperature.
When the error occurs, the engine stops all
functions and keeps it at error state.
■ Lower than 90° C for more than 20
seconds while warming up.

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-33

Theory of Operation

Fuser Thermal Errors (continued)

Error Description LED Display

Low Heat Error When the engine is at Standby, Printing, or LED blinking.
Warm-Up mode, if the temperature of the
fixing unit is lower than the specified
temperature at each state and the lower
temperature state is maintaining during a
specified time.
When error occurs, the engine stops all
functions and keeps it at error state.
Standby
■ Lower than -20° C for more than 10
seconds.
Printing
■ Lower than -20° C for more than 10
seconds.
Warm-Up
■ Lower than -10° C for more than 10
seconds.
Over Heat Error For overall engine state, if the temperature LED blinking.
of the fixing unit is higher than the specified
temperature and the temperature state is
kept during a specified time.
When error occurs, the engine stops all
functions and keeps it at error state.
■ It has been higher than 220° C for more
than 20 seconds.
■ It has been higher than 230° C for more
than 30 seconds.
■ It has been higher than 10° C for more
than 180 seconds.

Recovering from Heat Error

Heat error is automatically recovered when the error is only caused by low
heat error, and not the heat errors in Warm-Up state and the over heat error.
When an error occurs, the engine memorizes the present temperature.
In case of low heat error, the maximum heat is supplied to the fixing unit.
When a specified time is elapsed, the engine detects the temperature again. If
the present temperature is higher than the memorized temperature, the error
is recovered.
In case of over heat error, no heat is supplied to the fixing unit. When a
specified time is elapsed, the engine detects a present temperature again. If
the present temperature is a specified degree lower than the memorized
temperature, the error is recovered.

2-34 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Theory of Operation

Laser Unit

The Laser Unit (LSU) receives image data from the PVC or HPVC and make
latent image on the OPC surface. The LSU uses dual beam system, LD1 and
LD2. The control method of the two beams are the same. In comparison with
a single beam system, dual beam contains half of the LSU’s frequency.
The LSU consists of laser diode (LD) and the polygon motor control. When
the printing signal occurs, the laser diode is turned On and the polygon motor
is enabled. When the light sensor detects the beam, H-SYNC occurs. When
the polygon motor speed becomes steady, Ready mode occurs. If these two
conditions are satisfied, the Laser Unit is ready. If the two conditions are not
satisfied, one of the two errors are reported as shown in the table below:

Error Description

Polygon Motor Error When the polygon motor speed is not steady.
H-SYNC Error The Polygon Motor speed is steady, but the H-SYNC is
not generated.

WorkCentre 3210/3220 Multifunction Printer Service Manual 2-35

Theory of Operation

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Error Messages and
Codes
In this chapter...
■ Introduction
■ Servicing Instructions
■ Error Messages and Procedures
■ Jam Errors
■ Tray and Media Errors
■ Print Cartridge Errors
■ Laser Unit Errors
■ USB Read/Write Errors
■ Network Configuration Errors
■ System Errors
■ Status Messages

Chapter
3
Error Messages and Codes

Introduction

This section describes error messages displayed on the Control Panel or

listed on the Error Information Report. These error indications serve as the
entry point into the troubleshooting process. Printer problems not directly
indicated by, or associated with an error message are covered in Chapter 4,
“General Troubleshooting.” Print-quality problems are covered in Chapter 5,
“Print-Quality Troubleshooting.”
The printer tracks and reports errors in a number of ways. Two types of error
reporting are discussed in this Section:

■ Error messages displayed on the Control Panel.

■ Error messages or codes listed on the Error Information Report page.

Messages indicating the occurrence of either a fatal or jam error appear on

the Control Panel. Warning messages also appear, but in most cases do not
have a corresponding code.

Error Information Report

The Error Information Report provides general information about the printer,
the consumables, the status of routine maintenance items, registration and
color test patterns. To print the Error Information Report, go to “Entering Tech
Mode” on page 4-3.

Error Information Report

Date & Time : FEB-18-2009 01:21PM WED
Fax Number :
Fax Name :
Model Name : WorkCentre 3210

___________________________________________________________________________________
Service Date : 2009. 1. 30
Total Error Counts : 0
Total Image Count : 103
CRUM SERIAL NUMBER : CRUM-INIT___TONER
___________________________________________________________________________________

ADC1 5 : 0
ADC1 10 : 2
ADC1 20 : 0
ADC1 30 : 0
___________________________________________________________________________________
ENGINE ERROR : 0
Memory Full : 0
Document Jam : 0
BYPASS JAM : 0
PAPER JAM-0 : 0
PAPER JAM-1 : 0
PAPER JAM-2 : 0
NO CARTRIDGE : 0
LSU ERROR : 0
OPEN HEAT ERR : 0
HEATING ERR : 0
OVER HEAT : 0
___________________________________________________________________________________

Date Error Status Code

___________________________________________________________________________________

3-2 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Servicing Instructions

The service checklist below is an overview of the path a service technician

should take when servicing the printer and printer optional equipment.

Step 1: Identify the Problem

1. Verify the reported problem does exist.
2. Check for any error codes and write them down.
3. Print normal customer prints and service test prints.
4. Make note of any print-quality problems in the test prints.
5. Make note of any mechanical or electrical abnormalities present.
6. Make note of any unusual noise or smell coming from the printer.
7. View the System Error and Paper Jam Error on the Event Log.
8. Verify the AC input power supply is within proper specifications by
measuring the voltage at the electric outlet while the printer is running.
Step 2: Inspect and Clean the Printer
1. Turn the printer power Off.
2. Disconnect the AC power cord from the wall outlet.
3. Verify the power cord is free from damage or short circuit and is connected
properly.
4. Remove the Print Cartridge and protect it from light.
5. Remove the Transfer Roller.
6. Inspect the printer interior and remove any debris such as paper clips,
staples, pieces of paper, dust, or loose toner.
7. Do not use solvents or chemical cleaners to clean the printer interior.
8. Do not use any type of oil or lubricant on the printer parts.
9. Use only an approved toner vacuum.
10.Clean all rubber rollers with a lint-free cloth, dampened slightly with cold
water and mild detergent.
11.Inspect the interior of the printer for damaged wires, loose connections,
toner leakage, and damaged or obviously worn parts.
12.If the Print Cartridge appears damaged, replace with new one.
Step 3: Find the Cause of the Problem
1. Use the Error Messages and Codes and troubleshooting procedures to find
the cause of the problem.
2. Use Service Diagnostics to check the printer and optional components.
3. Use the Wiring Diagrams and Plug/Jack Locator to locate test points.
4. Take voltage readings as instructed in the appropriate troubleshooting
procedure.
Step 4: Correct the Problem
1. Use the Parts List to locate a part number.
2. Use the Disassembly procedures to replace the part.
Step 5: Final Checkout
1. Test the printer to be sure you have corrected the initial problem and there
are no additional problems present.

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-3

Error Messages and Codes

Measurement Techniques

1. Unless indicated otherwise, the instruction “switch On printer power”

means for you to switch On printer power and let the printer proceed
through Power On Self Test (POST) to a ‘Ready’ condition.
2. Conventions used in this manual to represent connectors
P/Jxx

YY

Plug and Jack

3. When instructed to take voltage, continuity or resistance readings on

wiring harness, proceed as follows; Check P/J 232–1 to P/J 210–5 by
placing the red probe (+) of your meter on pin 1 of P/J 232, and place the
black probe (–) of your meter on pin 5 of P/J 210.
4. When you are instructed to take resistance readings between “P/J 232
<=> P/J 210” (without specified pin numbers), check all pins. Refer to the
section "Wiring" for the location of all wiring harnesses and pins.
5. When you are instructed to run a test, run the diagnostic test associated
with the component being examined.
6. When you are instructed to take a voltage reading, the black probe (–) is
generally connected to a pin that is either RTN (Return) or SG (Signal
Ground). You can substitute any RTN pin or test point in the printer, and
you can use FG (frame ground) in place of any SG pin or test point.
7. Before measuring voltages make sure the printer is switched On, the
consumables and the paper trays are in place, and the interlock switch is
actuated, unless a troubleshooting procedure instructs otherwise.
8. All voltage values given in the troubleshooting procedures are
approximate values. The main purpose of voltage readings is to
determine whether or not a component is receiving the correct voltage
value from the power supply and if gating (a voltage drop) occurs during
component actuation. Gating signals may be nothing more than a pulse,
resulting in a momentary drop in voltage that may be difficult or
impossible to read on the average multi-meter.
9. When a troubleshooting procedure instructs you to replace a non-spared
component and that component is part of a parent assembly, you should
replace the entire parent assembly.
10. Ensure that you are using a supported media size and type.
11. Power and signal grounds are connected to the frame ground. All circuit
troubleshooting can be performed using the metal frame (chassis) as the
grounding point. To locate connectors or test points, refer to the "Wiring"
section for more information.
Unless otherwise specified, the following voltage tolerances are used
within this section:

Stated Measured

+3.3 VDC +3.135 to +3.465 VDC

+5.0 VDC +4.75 to +5.25 VDC
+24.0 VDC +21.6 to +26.4 VDC
0.0 VDC Less than +0.5 VDC

3-4 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Error Messages and Procedures

The error messages generated by the printer’s operating system are the lead-
in to the troubleshooting procedures that follow in subsequent pages. This
section correlates the output of the printer’s diagnostic aids and provides the
troubleshooting procedures to locate and correct the reported errors.

Error Message Abbreviations

Due to limited display space, some error messages include abbreviations.

The most common abbreviations used throughout this chapter are listed here.

Term Definition
DEV Developer
EDC Embedded Diagnostic Control
F/W Firmware
HSYNC Horizontal Sync Signal
HVPS High Voltage Power Supply
H/W Hardware
LD Laser Diode
LSU Laser Scanner Unit
MHV Main High Voltage (Charge Voltage)
OPC Optical Photo Conductor
SCF Second Cassette Feeder (Tray 2)
THV Transfer High Voltage

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-5

Error Messages and Codes

Error Message Summary

The Error Message Summary table lists possible errors and page references
for the corrective procedure.
■ The Message column provides the message relating to the error.
■ The Cause column lists the probable cause of the error.
■ The Initial Action column provides the first step to correct the error.
■ The Go To column references the page number for the procedure.
Use this table to identify the proper procedure to correct the reported error.

Error Message Summary

Message Cause Initial Action Go To

Jam Errors

Paper Jam 0 Jam in the Tray feed area. Clear the jam. 3-9
Open/Close Door
Paper Jam 1 Jam inside the media path. Clear the jam. 3-10
Open/Close Door
Paper Jam 2 Jam in the exit area. Clear the jam. 3-12
Check Inside
Document Jam Jam in the ADF. Clear the jam. 3-13
Duplex Jam 0 Jam during duplex printing. Clear the jam. 3-15
Check Inside
Duplex Jam 1 Jam during duplex printing. Clear the jam. 3-15
Open/Close Door

Tray and Media Errors

Tray 1or 2 There is no media in the indicated Load the Tray. 3-16
Paper Empty Tray.
Tray 1 or 2 The media size settings do not Correct the size
Paper Mismatch match the loaded media. mismatch.
Out-Bin Full The output tray is full. Remove paper. 3-18

Print Cartridge Errors

Install Toner Print Cartridge is not installed. Install a Print Cartridge. 3-20
Invalid Toner Installed Print Cartridge is not Install a genuine Print 3-21
compatible. Cartridge.
Toner Empty Print Cartridge near end of life. Replace the cartridge. 3-22
Toner Exhausted Print Cartridge end of life. Replace the cartridge. 3-22

3-6 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Error Message Summary (continued)

Message Cause Initial Action Go To

Fuser Errors

Low Heat Error The Fuser did not reach Standby Plug the printer directly 3-23
temperature within 10 seconds. into the wall outlet.
Over Heat Error The Fuser exceeded temperature Check the Fuser and 3-23
set points. Fan vents for debris.
Open Heat Error The Fuser did not reach Ready Plug the printer directly 3-23
temperature within 20 seconds. into the wall outlet.

Laser Unit Errors

Polygon Motor The Laser unit motor failed. Check the Laser Unit 3-24
connection.
Hsync Error Laser Unit control error. Check the Laser Unit 3-24
connection.

Fax Communication and Configuration Errors

[COMM. Error] A Fax communication error. Check NVM settings. 3-26

Memory Full The memory is full. Delete unnecessary Fax 3-27
jobs or split the Fax into
more than one
transmission.
[Line Error] Cannot connect with the Try again. If the error 3-29
receiving Fax or contact lost. persists, turn ECM
mode on.
Line Busy The receiving Fax did not answer Try again after a few 3-29
or the line is already engaged. minutes.
[No Answer] The receiving Fax has not Check the receiving 3-28
answered after several attempts. machine.

Network Configuration Errors

Connection Error Connection to SMTP server Check server settings 3-35

failed. and network cable.
Send Error An SMTP authentication error. Check authentication 3-35
(AUTH) settings.
Send Error (DNS) There is a problem in DNS. Check DNS settings. 3-35
Send Error There is a problem in POP3. Check POP3 settings. 3-35
(POP3)
Send Error There is a problem in SMTP. Change to the available 3-35
(SMTP) server.
Send Error — There is a problem on the Check network settings. 3-35
Wrong Config network interface card.
IP conflict The IP address is being used by Check the IP address 3-36
another device. and reset it if necessary.

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-7

Error Messages and Codes

Error Message Summary (continued)

Message Cause Initial Action Go To

USB Read/Write Errors

Data Read Fail Time expired while reading data. Try again. 3-30
Check USB Mem.
Data Write Fail Storing to the USB memory Check the available USB 3-30
Check USB Mem. failed. memory space.

System Errors

Main Motor Main motor error. Open and close the 3-31
Locked Front Cover.
Fuser Fan Locked The cooling fan has failed. Open and then close the 3-33
front cover.
Door Open The Front Cover is not latched. Close the cover. 3-34

Jam Errors

Some initial steps to take when evaluating repeated jams:

1. Ask the customer about the paper types being used. If not on the
recommended list, determine if this is contributing to the problem.
Recycled, multi-purpose or copier paper tends to contaminate the paper
path. Constant use of special papers such labels or business cards can
also contribute to jamming.
2. Ensure the correct tray loading and setup procedures are followed
(securing the guides, selecting the correct paper type, fanning the paper,
etc.)
3. Make sure the printer is plugged directly into an electrical outlet. Using
extension cords or a power strip is not recommended.
4. Make every attempt to establish a jam rate prior to starting any work. If
possible print an Error Information Report and note the page count
between jams.
5. Determine if jamming is occurring in one tray but not another. This helps
to identify any dirty or defective parts.
6. Clear the paper path of any jams and paper debris.
7. Clean the paper rollers in the paper tray and tray slot using a slightly
damp (water only) lint free cloth.

3-8 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Paper Jam 0

After a pick operation, the leading edge of the media does not reach the Feed
Sensor on time, or the Feed Sensor failed to indicated the leading edge.

s3210mfp-238

Applicable Error Message

■ Paper Jam 0

Initial Actions

■ Clean the Pick Up Roller and Holder Pad.

■ Try feeding media from a different location.
■ Check the paper path for obstructions or debris.
■ Cycle printer power.
■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 2 - Drive Locator

■ Pick Up Roller, PL4.0.26 ■ Map 5 - Main Controller Board
■ Pick Up Solenoid, PL4.0.37 ■ Main Controller Board
■ Feed Sensor, PL4.0.75
■ Holder Pad, PL7.0.14

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-9

Error Messages and Codes

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Pick-Up Solenoid for Replace the Pick Go to step 2.

damage or obstructions. Up Solenoid
Is the Pick-Up Solenoid damaged? (page 8-79).
2 Check the Holder Pad. Replace the Go to step 3.
Is the Holder Pad loose due bad Holder Pad
sealing of the side-pad? (page 8-11).
3 Check the Pick Up Roller for damage Replace the Pick Go to step 4.
or debris. Up Roller
Is the Pick Up Roller damaged? (page 8-9).
4 Check the Feed Sensor for damage. Replace the Replace the
Is the Feed Sensor damaged? Feed Sensor Main Controller
(page 8-86). Board
(page 8-100).

Paper Jam 1

A jam located between the Feed and Exit Sensors inside the printer.

s3210mfp-239

Applicable Error Message

■ Paper Jam 1

Initial Actions

■ Check the paper path for obstructions or debris.

■ Cycle printer power.
■ If the problem persists, refer to the following procedure.

3-10 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 5 - Main Controller Board

■ Power Supply, PL1.0.4 ■ Map 7 - Power Supply
■ Feed Actuator, PL4.0.72 ■ Power and Fuser
■ Fuser, PL8.0.0
■ Exit Sensor, PL8.0.37

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Feed Actuator installation. Replace the Complete.

Reseat the Feed Actuator. Feed Actuator
Does the error still occur? (page 8-82).
Go to step 2.
2 Does the error still occur? Go to step 3. Complete.
3 Check the Exit Sensor for damage. Replace the Exit Go to step 4.
Is the Exit Sensor damaged? Sensor
(page 8-93).
4 Check the Power Supply installation. Replace the Complete.
Reseat Power Supply connections. Power Supply
Does the error still occur? (page 8-104).
Go to step 5.
5 Check the Main Controller Board for Replace the Complete.
correct installation. Reseat the Main Main Controller
Controller Board. Board
Does the error still occur? (page 8-100).

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-11

Error Messages and Codes

Paper Jam 2

There is a jam in front of or inside of the Fuser. The media did not reach the
Exit Sensor on time.

s3210mfp-240

Applicable Error Message

■ Paper Jam 2

Initial Actions

■ Check the paper path for obstructions or debris.

■ Cycle printer power.
■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Fuser, PL8.0.0 ■ Map 3 - Sensor Locator

■ Guide Claw, PL8.0.16 ■ Power and Fuser
■ Exit Actuator, PL8.0.19
■ Exit Sensor, PL8.0.37

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check for media inside the Fuser. Remove the Go to step 2.
Is there media in the Fuser? media and clean
the Fuser rollers.

3-12 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Troubleshooting Procedure Table (continued)

Step Actions and Questions Yes No

2 Check the Exit Sensor for damage. Replace the Exit Go to step 3.
Is the Exit Sensor damaged? Sensor
(page 8-93).
3 Check the Exit Actuator for damage. Replace the Exit Go to step 4.
Is the Exit Actuator damaged? Actuator
(page 8-92).
4 Check the Guide Claws for damage. Replace the Complete.
Are the Guide Claws damaged? Fuser
(page 8-13).

Document Jam

Media is jammed in the ADF.

ADF Feeder Assembly

ADF Feed Roller

Pinch Roller

s3210mfp-113

Applicable Error Messages

■ Document Jam

Initial Actions

■ Check the ADF media path for obstructions or debris.

■ Clean the rollers.
■ If the problem persists, refer to the following procedure.

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-13

Error Messages and Codes

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ ADF Motor, PL6.1.4 ■ Map 2 - Drive Locator

■ Lower ADF, PL6.1.5 ■ ADF and Scanner
■ ADF Feeder Assembly, PL 6.1.6
■ ADF Feed Pad Assembly, PL 6.1.11
■ ADF Rubber Feed Pad, PL6.1.12
■ ADF Feed Roller, PL6.2.4
■ Pinch Roll, PL6.2.5
■ Sponge Sheet, PL6.2.7

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the original document. Go to step 2. Use the Platen

Does the original meet ADF or change the
specifications? media type.
2 Check the ADF Cover and guides. Go to step 3. Close the ADF.
Is the ADF Cover completely closed
and guides adjusted properly?
3 Clean the ADF media path. Remove the Go to step 4.
Is there debris in the media path? debris.
4 Check the condition of all ADF rollers. Clean or replace Go to step 6.
Are the ADF rollers damaged or dirty? the rollers.
5 Check the ADF Feeder Assembly. Go to step 6. Reseat or
Is the ADF Feeder Assembly seated in replace the ADF
the Upper ADF properly? Feeder
(page 8-39).
6 Check the Sponge Sheet. Go to step 7. Trim or replace
Is the Sponge Sheet properly the Sponge
installed? Sheet.
7 Reseat the wiring harness connectors Replace the ADF Complete.
on the Lower ADF. Assembly
Does the error persist? (page 8-31).

3-14 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Duplex Jam

Media is jammed in front of or inside the Duplex Unit.

s3210mfp-240

Applicable Error Messages

■ Duplex Jam 0

■ Duplex Jam 1

Initial Actions

■ Check the paper path for obstructions or debris.

■ Cycle printer power.
■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Duplex Unit, PL9.0.0 ■ Map 5 - Main Controller Board

■ Main Controller Board

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Reseat the Duplex Unit. Go to step 2. Complete.

Does the error still occur?
2 Remove the Duplex Unit and clean the Replace the Complete.
the rollers and timing belts. Duplex Unit
Does the problem persist? (page 8-69).

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-15

Error Messages and Codes

Tray and Media Errors

Paper Empty

The Paper Empty Sensor indicates the Tray is missing or empty.

Applicable Error Message

■ Tray 1 or Tray 2 Paper Empty

Initial Actions

■ Check the sensor actuator for damage or obstructions.

■ Cycle printer power.
■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 3 - Sensor Locator

■ Paper Empty Sensor, PL4.0.75 ■ Main Controller Board
■ Empty Actuator, PL4.0.84 ■ Fax Board and Optional Tray
■ Empty Actuator, PL10.0.11.6

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Empty Actuator for damage. Replace the Go to step 2.

Is the Empty Actuator damaged? Empty Actuator
(page 8-91).
2 Check the connection between the Go to step 3. Secure the
Main Controller Board CN13 and the connections.
Paper Empty Sensor.
Is the connection secure?
3 Check for +3.3 V at CN13-1. Go to step 4. Replace the
Is +3.3 V present at CN13-1?. Main Controller
Board
(page 8-100).
4 Check the continuity of the connection Repair the Replace the Bin
between the Main Controller Board harness. Full Sensor
and the Paper Empty Sensor. (page 8-70).
Is the harness damaged?

3-16 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Paper Mismatch

The Width Sensor indicates the media fed does not match the media size
settings for the Tray.

Applicable Error Message

■ Tray 1 or Tray 2 Paper Mismatch

Initial Actions

■ Check the NVM settings for media size.

■ Cycle printer power.
■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 3 - Sensor Locator

■ Main Controller Board
■ Fax Board and Optional Tray

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Go to step 2.
2 Go to step 3.
3 Complete.

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-17

Error Messages and Codes

Out Bin Full

The Bin Full Sensor indicates the output tray is full.

Applicable Error Message

■ Out Bin Full

Initial Actions

■ Check the bin full actuator for damage or obstructions.

■ Cycle printer power.
■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 3 - Sensor Locator

■ Bin Full Actuator Holder, PL3.0.8 ■ Main Controller Board
■ Bin Full Actuator, PL3.0.9
■ Bin Full Sensor, PL3.0.10

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the bin full actuator for damage. Repair the Go to step 2.
Is the actuator damaged? actuator.
2 Check the connection between the Go to step 3. Secure the
Main Controller Board CN12 and the connections.
Bin Full Sensor.
Is the connection secure?
3 Check for +3.3 V at CN12-1. Go to step 4. Replace the
Is +3.3 V present at CN12-1?. Main Controller
Board
(page 8-100).
4 Check the continuity of the bin full Repair the Replace the Bin
harness connecting the Main harness. Full Sensor
Controller Board and Bin Full Sensor. (page 8-70).
Is the harness damaged?

3-18 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Print Cartridge Errors

Caution

Over exposure to light reduces OPC drum sensitivity. After removal, cover the
Print Cartridge to block light reaching the OPC Drum.

Replace Toner or Toner Low

These two status messages appear as the Print Cartridge nears end of life. If
the printed image is light due to limited toner life remaining, redistribute the
toner to temporarily improve image quality.
1. Open the Front Cover.
2. Remove the Print Cartridge.
3. Gently shake the Print Cartridge from side to side five or six times to
redistribute toner.

s3210mfp-015

4. Install the Print Cartridge.

5. Close the Front Cover.
6. Cycle system power to clear the message.
If the messages persists, replace the Print Cartridge.

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-19

Error Messages and Codes

Install Toner

The Print Cartridge is not installed.

Applicable Error Message

■ Install Toner

Initial Actions

■ Clean the HVPS contacts on the Print Cartridge

■ Cycle printer power.
■ If problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Print Cartridge, PL1.0.21 ■ Map 6 - HVPS

■ HV ICT Shaft, PL4.0.6.1 ■ Power and Fuser
■ HV Spring ETC, PL4.0.6.2
■ HVPS, PL1.0.3

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Reseat the Print Cartridge. Go to step 2. Complete.

Does the error persist?
2 Clean the HVPS contacts on the Print Go to step 3. Complete.
Cartridge and frame.
Does the error persist?
3 Replace the Print Cartridge. Go to step 4. Complete.
Does the error persist?
4 Check the HV contacts located in the Replace the Repair the
frame behind the HVPS. HVPS contacts.
Are the contacts installed correctly and (page 8-101).
is spring tension adequate?

3-20 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Invalid Toner

The Print Cartridge is not a genuine Xerox cartridge. Non-Xerox or Third

Party Print Cartridges can cause malfunctions, print-quality problems, and
jam errors. An option is listed in the menu for “Ignore Toner”.

Applicable Error Message

■ Invalid Toner

Initial Actions

■ Reseat the Print Cartridge.

■ Cycle system power.
■ If problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL 1.0.2 ■ Map 5 - Main Controller Board

■ Print Cartridge, PL1.0.21 ■ Power and Fuser

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Is the Print Cartridge a genuine Xerox Go to step 2. Replace with a

cartridge? genuine
cartridge.
2 Reseat the Print Cartridge and cycle Go to step 3. Complete.
system power.
Does the error persist?
3 Reseat CN20 on the Main Controller Go to step 4. Complete.
Board and cycle system power.
Does the error persist?
4 Check for +3.3V at CN20-4. Go to step 5. Replace the
Is +3.3V available at CN20-4? Main Controller
Board
(page 8-100).
5 Replace the Print Cartridge. Replace the Complete.
Does the error persist? Main Controller
Board
(page 8-100).

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-21

Error Messages and Codes

Toner Empty or Exhausted

The Print Cartridge has reached the end of life count. Selecting Continue on
the Control Panel restore print operation temporarily.

Applicable Error Message

■ Toner Empty
■ Toner Exhausted

Initial Actions

■ Replace the Print Cartridge.

■ Cycle system power.
■ If problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL 1.0.2 ■ Map 5 - Main Controller Board

■ Print Cartridge, PL1.0.21 ■ Power and Fuser

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Toner Remaining count. Replace the Go to step 2.

Is the cartridge at or near end of life? cartridge.
2 Reseat the Print Cartridge and cycle Go to step 3. Complete.
system power.
Does the error persist?
3 Reseat CN20 on the Main Controller Go to step 4. Complete.
Board and cycle system power.
Does the error persist?
4 Check for +3.3V at CN20-4. Go to step 5. Replace the
Is +3.3V available at CN20-4? Main Controller
Board
(page 8-100).
5 Replace the Print Cartridge. Replace the Complete.
Does the error persist? Main Controller
Board
(page 8-100).

3-22 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Fuser Errors

Warning

Hazardous voltage is connected to the Fuser. Remove the Power Cord from
the printer before starting the procedure.

Fuser Heat Errors

There is a Fuser thermal error.

Warning

Allow the Fuser to cool before starting the procedure.

Applicable Error Messages

■ Open Heat Error

■ Low Heat Error
■ Over Heat Error

Initial Actions

■ Check the Fuser for damage or debris.

■ Cycle printer power.
■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

■ Fuser, PL8.0.0 ■ Map 5 - Main Controller Board
■ Thermistor, PL8.0.5 ■ Map 7 - Power Supply
■ Thermostat, PL8.0.7 ■ Map 8 - Left Side Harness
■ Halogen Lamp, PL8.0.30 ■ Power and Fuser

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Reseat the Fuser connections. Go to step 2. Complete.

Does the error still occur?
2 Run the Fuser Temp test from EDC. Go to step 3. Replace the
Does the Thermostat operate Thermostat
correctly? (page 8-16).

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-23

Error Messages and Codes

Troubleshooting Procedure Table (continued)

Step Actions and Questions Yes No

3 Run the Fuser Control test from EDC. Go to step 4. Replace the
Does the Thermistor operate Thermistor
correctly? (page 8-15).
4 Check the Halogen Lamp for damage Replace the Replace the
or overheating. Halogen Lamp Fuser
Is the Halogen Lamp damaged or (page 8-27). (page 8-13).
show signs of overheating?

Laser Unit Errors

An error was detected in the Laser Unit.

Applicable Error Messages

■ Polygon Motor Error

■ Hsync Error

Initial Actions

■ Cycle printer power.

■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.1.2 ■ Map 5 - Main Controller Board

■ Laser Unit, PL1.1.12 ■ Laser Unit and I/O

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the wiring harness connections Go to step 2. Reconnect the

between the Laser Unit and the Main connectors.
Controller Board.
Are the connectors secure?
2 Check the Laser Unit installation. Replace the Replace the
Reseat the Laser Unit. Laser Unit Main Controller
Does the error still occur? (page 8-95). Board
(page 8-100).

3-24 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Fax Errors

The following provides procedures and suggestions for correcting some

common Fax problems.

■ Disable Junk Fax Prevention. This may prevent a Fax being received
because the machine does not recognize the sending phone number as
an acceptable source. Junk Fax Prevention compares the incoming caller
Fax Machine ID with ones listed in the Dial Directory. When not finding a
match, the Fax refuses the transmission.

■ Check the phone line. Especially if problems occur during receive and
transmit. Does the provider support Fax protocol? Is there noise on the
phone line? Is the phone line connected correctly? Is call forwarding on?
Is 'Secure Send or Receive' on? All these effect Fax transmission.

■ In the case of DSL, most DSL configurations share the same phone line
with analog signals used by standard phones and dial-up (analog)
modems. Typically a filter is installed between the DSL equipment and the
analog equipment attached to that line. DSL Performance varies based
on the quality and configuration of the specific site and equipment.

■ Reduce transmission speed. The WorkCentre 3210/3220 uses 33.6 kbps

by default. Some phone lines and older Fax machines do not support
these speeds.

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-25

Error Messages and Codes

Fax Communication Error

During a Fax operation a communication error occurred.

Applicable Error Message

■ Fax Communication Error [error_type]

Initial Actions

■ Call the target Fax number from a telephone to confirm a Fax tone
response.

■ Check Fax line condition and connection.

■ Cycle printer power.

■ If the problem persists, follow the procedure below.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 5 - Main Controller Board

■ Fax Board, PL1.0.24 ■ Fax Board and Optional Tray

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Cycle system power. Go to step 2. Complete.

Does the error still occur?
2 Check the Country setting. Go to step 3. Correct the
Is the Country setting correct? Country setting.
3 Check Fax communications to a Go to step 4. Complete.
different machine.
Does the error persist?
4 Print the Protocol Report to determine Check target Fax Go to step 5.
where the error occurred. configuration.
Is the target Fax causing the error?
5 Check the Fax Send settings. Go to step 6. Correct Fax
Are the settings at their defaults? settings.
6 Reseat the Fax Board. Replace the Fax Complete.
Does the error persist? Board
(page 8-106).
7 Check the connection (CN8) between Replace the Reseat the
the Fax and Main Controller Boards. Main Controller connections.
Are connections secure? Board
(page 8-100).

3-26 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Memory Full

Memory Full indicates insufficient room for Fax images in system memory.
Reduce the amount of data being scanned for the Fax or add memory to
accommodate larger Faxes.

Applicable Error

■ Memory Full

Initial Actions

■ Divide large faxes into smaller jobs, or add memory.

■ Cycle printer power.

■ If the problem persists, follow the procedure below.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 5 - Main Controller Board

■ Fax Board, PL1.0.24 ■ Fax Board and Optional Tray
■ DIMM Module

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Cycle system power. Go to step 2. Complete.

Does the error persist?
2 Remove any installed DIMM memory Go to step 3. Replace the
and run the DRAM test from Tech Main Controller
mode to test system memory. Board
Is DRAM OK? (page 8-100).
3 Install the DIMM, if removed in step 2 Send the Fax. If Replace the
and retest. the error DIMM.
Does the DIMM test OK? persists, go to
step 4.
4 Check the ADF connection CN5 to the Go to step 5. Connect the
Main Controller Board. harness.
Is the connection secure?
5 Replace the Main Controller Board Replace the Complete.
(page 8-100). Platen Assy
Does the error persist? (page 8-48).

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-27

Error Messages and Codes

No Answer

The receiving Fax failed to answer after the specified retries. This is usually a
ring detection problem, or an unusual or low-quality ring signal.

Applicable Error Message

■ No Answer

Initial Actions

■ Check that the Fax is enabled and configured properly for the phone line.
■ Check the target Fax number.
■ Call the target Fax number from a telephone to confirm a response.
■ Check the Fax line condition and connections.
■ If the problem persists, follow the procedure below.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 5 - Main Controller Board

■ Fax Board, PL1.0.24 ■ Fax Board and Optional Tray

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Is the telephone line damaged or Go to step 2. Connect or

disconnected? replace the line.
2 Check for a dial tone. Go to Step 3. Go to step 4.
Press the On-Hook Dial button.
Is there a dial tone?
3 Call the Fax from a different line to Go to step 4. Complete. Use a
check response. different Fax.
Does the target fax respond?
4 Run the MODEM test from Tech mode. Go to step 6. Go to step 5.
Are Fax tones audible?
5 Reseat the Fax Board. Replace the Fax Complete.
Does the error persist? Board
(page 8-106).
6 Check the connection (CN8) between Go to step 7. Reseat the
the Fax and Main Controller Boards. connections.
Are connections secure?
7 Check the speaker connection on the Replace the Reseat the
Fax Board. Main Controller connection.
Is the connection secure? Board
(page 8-100).

3-28 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Line Busy

The Fax has detected busy tone after dialing.

Applicable Error Message

■ Line Busy
■ Line Error

Initial Actions

■ Check the target Fax number. If the number is in memory, is it saved

correctly?
■ Call the target Fax number from a telephone to confirm a Fax tone
response.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 5 - Main Controller Board

■ Fax Board, 1.0.24 ■ Fax Board and Optional Tray

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Is the target Fax number correct? Go to step 2. Enter the

correct number.
2 Is the target Fax line busy? Complete. Go to step 3.
3 Check for a dial tone. Go to step 3. Go to step 4.
Press the On-Hook Dial button.
Is there a dial tone?
4 Call the Fax from a different line to Go to step 4. Complete. Use a
check response. different Fax.
Does the target fax respond?
5 Run the MODEM test from Tech mode. Go to step 6. Go to step 5.
Are Fax tones audible?
6 Check the connection (CN8) between Go to step 7. Reseat the
the Fax and Main Controller Boards. connections.
Are connections secure?
7 Check the speaker connection on the Replace the Reseat the
Fax Board. Main Controller speaker
Is the connection secure? Board connection.
(page 8-100).

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-29

Error Messages and Codes

USB Read/Write Errors

The printer was unable to communicate with the USB memory device.
The A type, USB Port on the front of the printer is designed for USB V1.1 and
USB V2.0 memory devices. The printer supports USB memory devices with a
FAT16/FAT32 format and sector size of 512 bytes.
These functions are supported for a USB memory device:
■ Saved scanned documents on the USB memory device
■ Print from the USB memory device
■ Back up address, phone book, and system settings
■ Restore backup files to printer memory
■ Format the USB memory device
■ Check available space on the USB memory device

Applicable Error Messages

■ Data Read Fail, Check USB Mem.

■ Data Write Fail, Check USB Mem.

Supported File Types

USB supported file types are:

■ PRN: PCL 6 compatible. PRN files created by selecting the Print to File
check box available as an printing option on most applications.
■ BMP Uncompressed
■ TIFF 6.0 Baseline
■ JPEG Baseline
■ PDF 1.4 and below

Initial Actions

■ Check the USB memory device in a different system.

■ Check the file format of the stored data.
■ Cycle system power.
■ If the problem persists, follow the procedure below.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 5 - Main Controller Board

■ USB Host Board, PL6.3.1.11 ■ Laser Unit and I/O
■ UI Assembly, PL 6.4.1

3-30 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the USB memory device, Go to step 2. Go to step 3.

Press the Direct USB button.
Does the printer detect the device?
2 Check the USB memory device in a Go to step 3. The device is
different machine. damaged or
Is the device readable? formatted
incorrectly
3 Check for +5V at the USB Host Board Go to step 4. Replace the
connection to the Main Controller Main Controller
Board CN15-1. Board
Is +5V present at CN15-1? (page 8-100).
4 Check the wiring harness between the Repair or Replace the
USB Host Board and the Main connect the USB USB Host PBA
Controller Board. host harness. (page 8-56).
Is the harness damaged or
disconnected?

System Errors

Main Motor Locked

The Drive Unit Assembly has stopped rotating.

Applicable Error Message

■ Main Motor Locked

Initial Actions

■ Cycle printer power.

■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 2 - Drive Locator

■ Drive Unit Assy, PL5.0.0 ■ Map 5 - Main Controller Board
■ Main Controller Board

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-31

Error Messages and Codes

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the assembly for damage or Clean or replace Go to step 2.

debris. the Drive Unit
Is the Drive Unit damaged or (page 8-98).
obstructed by debris?
2 Run the Motor tests from EDC mode. Go to step 6. Go to step 3.
Did the motor rotate?
3 Check the wiring harness connections Go to step 4. Reseat the
between the Main Controller Board connections.
(CN21) and the Drive Unit.
Are the connections secure?
4 Check continuity for each pin of the Repair the Go to step 4.
motor and solenoid wiring harness. damaged wiring.
Is the harness damaged?
5 Check for +24V at CN21-9, and 10. Go to step 6. Go to step 7.
Is +24V present at CN21-9 and 10?
6 Replace the Drive Unit Assembly. Replace the Complete.
Does the error persist? Main Controller
Board
(page 8-100).
7 Check for +24V at CN16-1. Replace the Replace the
Is +24V present at CN16-1? Main Controller Power Supply
Board (page 8-104).
(page 8-100).

3-32 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Fuser Fan Locked

The Main fan has stopped rotating.

Applicable Error Message

■ Fuser Fan Locked

Initial Actions

■ Cycle printer power.

■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 5 - Main Controller Board

■ Main Fan, PL4.0.39 ■ Main Controller Board

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Fan for damage or debris. Clean or replace Go to step 2.

Is the Fan damaged or obstructed by the Fan
debris? (page 8-110).
2 Run the Fuser Fan test from EDC Go to step 6. Go to step 3.
mode.
Did the Fan rotate?
3 Check the wiring harness connections Go to step 4. Reseat the
between the Main Controller Board connections.
(CN2) and the Fan.
Are the connections secure?
4 Check for +5V at CN2-3. Go to step 5. Go to step 6.
Is +5V present at CN2-3?
5 Replace the Fan. Replace the Complete.
Does the error persist? Main Controller
Board
(page 8-100).
6 Check for +5V at CN16-14. Replace the Replace the
Is +5V present at CN16-14? Main Controller Power Supply
Board (page 8-104).
(page 8-100).

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-33

Error Messages and Codes

Door Open

The interlock switch on the HVPS indicates a cover is open.

Applicable Error Message

■ Door Open

Initial Actions

■ Cycle printer power.

■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 1 - Circuit Board Locator

■ HVPS, PL1.0.3 ■ Map 6 - HVPS
■ Front Cover, PL2.0.1 ■ Power and Fuser
■ Rear Cover, PL2.0.3

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check for damage to the interlock Replace the Go to step 2.

switch actuator on the cover. cover.
Is the cover damaged?
2 Check for debris obstructing switch Clean the area Go to step 3.
movement. around the
Is switch motion blocked? switch.
3 Run the Cover Status test from EDC Go to step 2. Replace the
mode. HVPS
Does the display change from Open to (page 8-101).
Close when the cover is closed?
4 Reseat the Main Controller Board Replace the Complete.
connection to the HVPS CN10. Main Controller
Does the error persist? Board
(page 8-100).

3-34 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Network Configuration Errors

Send Error

Failed to access, authenticate, or connect to the SMTP/SMB/FTP server.

Applicable Error Messages

■ Send Error (AUTH)

■ Send Error (DNS)
■ Send Error (POP3)
■ Send Error (SMTP)
■ Send Error Wrong Config
■ Connection Error

Initial Actions

■ Check network and data configuration settings.

■ Cycle printer power.
■ If the problem persists, follow the procedure below.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 5 - Main Controller Board

■ Laser Unit and I/O

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the network connection to the Go to step 4. Go to step 2.

printer using the ping command.
Does the printer respond?
2 Check the LAN connections. Go to step 3. Reseat the LAN
Is the connection secure? connector.
3 Print a Network Configuration report. Go to step 4. Correct printer
Are the TCP/IP settings correct? settings.
4 Check server configuration. Go to step 5. Correct server
Is the server configured to accept settings.
incoming data?

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-35

Error Messages and Codes

Troubleshooting Procedure Table (continued)

Step Actions and Questions Yes No

5 Cycle printer power. Replace the Complete.
Does the error persist? Main Controller
Board
(page 8-100)

IP Conflict

Another device on the network is using the IP address assigned to this printer.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack References

■ Main Controller Board, PL1.0.2

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the TCP/IP Address stored in Advise the Enter the

the printer’s NVM. customer of the correct IP
Is the address correct for the printer? address conflict. address.

3-36 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Error Messages and Codes

Status Messages

Status messages are informational and do not stop printer operation.

Status Message Summary

Message Cause Initial Action

Replace Toner This message appears between Replace the cartridge.

Toner Low and Toner Empty.
[Incompatible] A Fax from a registered junk Fax The received Fax is deleted.
number was received. Check junk Fax settings.
Group Not A group location number was Use a speed dial number or dial
Available entered when only a single the number using the keypad.
location number is used, such as
when adding locations for
Multiple Send operations.
Cancel? Scan of original has filled Press OK to cancel. To send
<Yes> available memory. pages successfully stored, select
No and press OK.
Retry Redial? Wait interval to redial a Press OK to redial, or Stop/Clear
previously busy number. to cancel.
Low Power The printer is in power save When data is received, the printer
mode. should exit power save mode.
Not Assigned The speed button or speed dial Enter the number manually using
number you tried to use has no the keypad or store the number
number assigned to it. or address.
[Stop Pressed] Stop/Clear has been pressed Try again.
during an operation.
Authentication The ID or password entered is Enter the correct ID or password.
Failure incorrect.
Mail Exceeds The mail size is larger than the Divide your mail or reduce the
Server Support supported size by SMTP server. resolution.
Enter Again An invalid entry Enter the correct item.
File Format Not The selected file format is not Use the correct format.
Supported supported.
Not Available Can not perform the task Try again when current task is
Try Again Later immediately because too many completed.
tasks are running at once.
One Page is Single page data exceeds the Reduce the resolution and try
Too Large mail size configuration. again.
Operation Not In the Add Page/Cancel Job Check for any scheduled jobs.
Assigned operation, but there are no jobs
stored.
Scanner locked The scanner module is locked Unlock the scanner and press
Stop/ Clear.

WorkCentre 3210/3220 Multifunction Printer Service Manual 3-37

Error Messages and Codes

Status Message Summary (continued)

Message Cause Initial Action

Self Self diagnostics is checking Wait a few minutes.
Diagnostics thermal operation.
Temperature
Self Self diagnostics is checking Wait a few minutes.
Diagnostics Laser Unit operation.
LSU
Toner Low Print Cartridge is near empty. Agitate the cartridge.
Updating Data This message appears when Do not turn power Off.
Please Wait... there is a change in the system
setting or during back up.

3-38 WorkCentre 3210/3220 Multifunction Printer Service Manual

General Troubleshooting
In this chapter...
■ Introduction
■ Embedded Diagnostic Control Mode
■ Tech Mode
■ Status LED
■ Inoperable Printer Troubleshooting
■ Power Supply Troubleshooting
■ USB Port Testing
■ Operating System and Application Problems

Chapter
4
General Troubleshooting

Introduction

This chapter covers the diagnostic tools available in Embedded Diagnostic

Control (EDC) and Tech modes. Also covered are the Status LED and
troubleshooting procedures for problems not associated with a specific error
message.
For troubleshooting error messages, refer to Chapter 3, Error Messages and
Codes. Print-quality problems are covered in Chapter 5, Print-Quality
Troubleshooting.

Embedded Diagnostic Control Mode

Embedded Diagnostic Control (EDC) provides a suite of tests to check

operation of individual printer components. These tests are the best method
for determining the condition of the component being tested.

Entering EDC Mode

Enter EDC mode to run diagnostic tests on individual components. To enter

EDC mode, quickly press these buttons in sequence Menu > Stop > Left
Arrow > Back > OK > Right Arrow. COMPONENT TEST Press Menu Key
appears on the display when EDC mode is active. Press Stop to exit EDC
mode.

EDC Mode Tests

EDC Tests

Component Test Description

Cover Status ■ Front Cover Test the interlock switch. Reports Open or Closed
Sensor Status ■ Registration Select which sensor to test. Actuator movement
■ Feed toggles the display between With or Without
■ Exit Paper. The Paper Empty test reports Present or
■ Paper Empty Empty.
Motor Test ■ Main Mtr Nor Press the OK button after On appears on the
■ Slow display. The Motor runs for 60 seconds the is
turned Off. Slow runs the motor for 60 seconds at
a slower speed.
Fan Test ■ Fuser Fan Press OK after On appears on the display to run
■ SMPS fan the selected Fan for 10 seconds.
■ LSU Fan
Clutch Test ■ Pick Up Clutch Press OK after On appears on the display to
■ Regi Clutch activate the selected clutch for 3 seconds.

4-2 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Troubleshooting

EDC Tests (continued)

Component Test Description

Fuser Ctrl ■ Temp Control Select On to switch the Fuser on and view the
■ Fuser Temp temperature. Off turns the Fuser Off and displays
0. Fuser Temp displays the current Fuser
temperature.
LSU Control ■ LD Power Press OK after On appears on the display to run
■ LSU Motor the test for 10 seconds. For LSU Ready and the
■ LSU Ready Hsync, the test reports “1” if successful.
■ Hsync
DEV Control ■ THV + Press OK after On appears on the display to turn
■ THV - the selected control signal On.
■ Dev Bias
■ MHV Bias

Tech Mode

Tech mode provides an interface to set or adjust various communication

parameters, perform system-level tests, print test prints, or generate reports
of system activity. While in Tech mode, the printer continues to perform all
normal operations.
What follows are descriptions of each Tech mode option available under the
three main functional categories; Data Setup, Machine Test, and Report.

Entering Tech Mode

To enter Tech mode, pressthese keys in sequence

Menu Menu
s3210mfp-257

The LCD displays ‘Tech Mode, Tech Menu, indicating the machine has
entered service (tech) mode.

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-3

General Troubleshooting

Tech Mode Menu

WorkCentre 3220
@/.‘ ABC DEF Address Book
Menu

ID Card Copy GHI JKL MNO Redial / Pause

OK
PQRS TUV WXYZ

Direct USB
On Hook Dial
&+-,

i Back

Status

Data Setup
Send Level [9-15]:12
DTMF Level [0-15]:6
Pause Time [1-9]:3 Tone
Pulse
Dial Mode
Modem Speed 33.6
28.8
Error Rate 14.4
Clear All Mem Select A Country... 12
9.6
Clear Counts 4.8
Engine Footer On 10%
Off 5%
Width Sensor
USB Ports On Total Page Cnt
Off FLT Scan Cnt
Machine Test ADF Scan Cnt
Front Port
Switch Test Rear Port

Modem Test
DRAM Test
ROM Test
Pattern Test Pattern-1
Pattern-2
Shading Test Shading & Print Pattern-3
Print Pattern-4
Restart Machine
Pattern-5
Pattern-6
Report Pattern-7
All Report Pattern-8

Protocol
Configuration
Supplies Info
Error Info
Usage Page
Component Check
Service Support

s3210mfp-253

4-4 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Troubleshooting

Data Setup

Send Level

You can set the level of the Fax transmission signal. Typically, the Tx level
should be under -12 dBm.

Caution

The Send Level default setting is best for most installations. Never change
settings arbitrarily.

DTMF Level

This functions sets the level of the Dual Tone Multi-Frequency (DTMF) tones.
Values of 0 to 15 are available with the default being 6.

Pause Time

This functions sets the duration of inserted pauses between 1 and 9. The
default is 3.

Dial Mode

This function sets the dial method.

*Default: Dial (Dial/Pulse)

MODEM Speed

Sets the maximum modem speed. Communication is done with speed

automatically set at lower speeds when communicating with a slower speed
modem since communication is done on the standard of the side where
modem speed is low for transmission/reception. It is best set at the default
setting of 33.6 Kbps.

Error Rate

When the error rate exceeds the set value, the Baud rate automatically
adjusts to 2400 bps. This ensures that the error rate remains below the set
value. You can select rates between 5% and 10%.

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-5

General Troubleshooting

Clear All Memory

This function is used to reset the system to the factory default values when
the product is functioning abnormally. All the values are returned to the default
values, and all the information, which was set by the user, is erased.
1. Select Memory Clear.
2. Push the OK button.
3. Select the country. (There are four country groups. Refer to the table
below.)
4. Push the OK button to clear memory.

Note
Always clear memory after replacing the Main Controller Board.
Otherwise, the system may not operate properly.

Country Group USA/Canada UK Russia South Africa

Country USA/Canada UK Russia South Africa

Mexico Germany India
Brazil France Oman
Italy Poland
Spain Bangladesh
Austria Kuwait
Netherlands Morocco
Belgium Algeria
Portugal Pakistan
Sweden UAE
Norway Bahrain
Denmark Sri Lanka
Finland Saudi Arabia
Switzerland Chile
Greece Peru
Ireland Argentina
Turkey Hungary
Romania
Bulgaria
Czech

Clear All Counts

This function resets all counts to zero.

4-6 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Troubleshooting

Engine Footer

The engine footer is used by Engineering for product testing. When On, the
engine footer prints at the bottom of each page and includes these values:
DC: is the current dot (pixel) count.
TI: is the Temperature Index. Values range from 0 to 50. A comparatively low
number indicates operation in a high temperature, high humidity environment.
TADC: is the A/D converter temperature used to determine the TI value.
TV: is an index of charge voltage (MHV) present at the charge and developer
rollers.
TP: indicates the current transfer voltage charge (THV+).
DP: indicates the current developing bias voltage (DEV).
TEMP: indicates the current fusing temperature.
These values have not been characterized for use by Service to
troubleshooting system performace issues.

Note
When On, the engine footer prints on every page output.

Width Sensor

Set the default as On or Off for the width sensor.

USB Ports

Set the default as On or Off for the front and rear USB ports.

Machine Test

Switch Test

This tests the function of each Control Panel button when pressed. The result
is appears on the display each time you press a button. Press the Stop button
to exit the test.

Modem Test

This test emits various transmission signals to the telephone line from the
modem to check modem function. If no transmission signal sounds are heard,
the modem part of the Main Board has malfunctioned.

DRAM Test

This tests the printer's DRAM. The result appears in the LCD display. If all
memory is working normally, the LCD shows DRAM Test OK and amount of
installed DRAM.

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-7

General Troubleshooting

ROM Test

This tests the printer’s ROM. If successful, the software version appears on
the display.

Pattern Test

This test prints one or all of the test patterns stored in ROM. These are used
to evaluate printer performance and operation. Refer to “Test Prints” on
page 5-35 for test print descriptions.

4-8 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Troubleshooting

Shading Test

This test is used to optimize scan quality. If the copy image quality is poor,
perform this test to check the condition CCD unit. When the scan unit
becomes dirty, it can alter the shading value. If copies have black lines or are
blurred, adjust the shading setting.

Note
Close the ADF completely before testing.

1. Enter Tech mode.

2. Scroll to Machine Test and press Enter.
3. Scroll to Shading Test and press Enter.
4. Shading & Print appears on the bottom line; press Enter.
5. Print? appears in the top line, and Yes in the bottom line. Press Enter to
start the test. If you select No, the machine returns to Shading & Print.
6. The machine adjusts the shading value, then prints the result.

s3210mfp-258

Restart Machine

Select Yes to restart the printer immediately.

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-9

General Troubleshooting

Report

Protocol Report

This list shows the sequence of the CCITT group 3 T.30 protocol during the
most recent sending or receiving operation. Use this list to check for send and
receive errors. If a communication error occurs while the machine is in Tech
mode, the protocol list prints automatically.

Configuration Report

The Configuration Report lists the status and settings of counters, NVM
settings, network parameters, and firmware version information.

WorkCentre 3210

s3210mfp-256

4-10 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Troubleshooting

Supplies Information

The Supplies Information Report lists Print Cartridge status and several page
counts.

Error Information Report

The Error Information Report lists error counts for several media handling and
Fuser errors.

Usage Page

The Usage page lists counts for media type used in the printer. Also listed is
the number of simplex and duplex prints.

Component Check

The Component Check report provides procedures to run test procedures

from the Machine Test menu of Tech mode.

Service Support

This option prints the Customer Assistance Report that includes procedures
for setting the country, upgrading the firmware, and printing a test pattern from
the pattern test menu.

Status LED

The Status LED indicates the status of the printer. The following table lists the
different types of status indicated by the Status LED.

Status Description

Off ■ The printer is powered Off.

■ The printer is in power save mode.
NOTE When data is received, or any button is pressed, the printer
switches to Ready automatically

Green On ■ The printer is Ready.

Blinking ■ When the green LED slowly blinks, the printer is receiving
data.
■ When the green LED rapidly blinks, the printer is printing.
Red On ■ An fatal error has occurred.
■ The Print Cartridge is empty, or requires replacement.
Blinking ■ A non-fatal error has occurred and the printer is waiting for
the error to be cleared.
■ The Print Cartridge is low. Order a new Print Cartridge.

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-11

General Troubleshooting

Paper Empty With No Indication

The Status LED or display does not indicate when the Tray is empty.

Applicable Error Message

■ Paper Empty without Indication

Initial Actions

■ Check the paper path for obstructions or debris.

■ Cycle printer power.

■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 3 - Sensor Locator

■ Paper Empty Sensor, PL4.0.75 ■ Main Controller Board
■ Empty Actuator, PL4.0.84 ■ Fax Board and Optional Tray
■ Empty Actuator, PL10.0.11.6
■ UI PWB, PL6.4.13

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Empty actuator for damage. Repair or Go to step 2.

Is the actuator damaged? replace the
actuator
(page 8-91).
2 Run the Empty Sensor Status test Go to step 3. Replace the
from EDC. Paper Empty
Does the sensor operate correctly? Sensor
(page 8-88).
3 Check the connection between the Go to step 4. Secure the
Main Controller Board CN8 and the connections.
Control Panel.
Is the connection secure?
4 Check for +5 V at CN1 of the UI PWB. Go to step 4. Replace the
Is +5 V present at CN1. Main Controller
Board
(page 8-100).
5 Check the continuity of the harness Repair the Replace the UI
connecting the Main Controller Board harness. PWB
and Control Panel. (page 8-115).
Is the harness damaged?

4-12 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Troubleshooting

No Status LED Error Indication for Front Cover

The Status LED does not indicate an error when the Front Cover is opened.

Initial Actions

■ Cycle printer power.

■ If problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 5 - Main Controller Board

■ Power Supply, PL1.0.4 ■ Power and Fuser
■ Front Cover, PL2.0.1 ■ ADF and Scanner
■ UI PWB, PL6.4.13

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Front Cover actuator for damage. Replace the Go to step 2.
Is the actuator damaged? Front Cover
(page 8-58).
2 Check the wiring harness connectors Replace the Reseat the
between the UI PWB and the Main UI PBA connectors.
Controller Board. (page 8-115). Go to step 2.
Are the connectors securely connected?
3 Check the Power Supply signal. Go to step 3. Replace the
Is there +24 V across: Power Supply
CN3-16, CN3-13, CN3-11, CN3-9, and CN3- (page 8-104).
7 pins
Is there +5 V across:
CN3-5, CN3-3, and CN3-1 pins
4 Reseat the Control panel connections on Go to step 4. Complete.
the Main Control Board.
Does the error still occur?
5 Check the Main Controller Board signal. Complete. Replace the
Is there +24 V across: Main
CN10-1, CN10-4, CN10-6, CN10-8, and Controller
CN10-10 pins Board
Is there +5 V across: (page 8-100).
CN10-12, CN10-14, and CN10-16 pins

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-13

General Troubleshooting

Paper Rolled in the Fuser

There are repeated media jams in the Fuser.

Warning

Allow the Fuser to cool before beginning the repair.

Initial Actions

■ Check the media.

■ Clean the Fuser Pressure and Heat Rollers.

■ Check the Fuser gear.

■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

■ Fuser, PL8.0.0 ■ Map 5 - Main Controller Board

■ Heat Roller, PL8.010 ■ Map 7 - Power Supply
■ Guide Claw, PL8.0.16 ■ Map 8 - Left Side Harness
■ Large Pressure Roller, PL8.0.21 ■ Power and Fuser
■ Small Pressure Roller, PL8.0.23

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Reseat the Fuser connections. Go to step 2. Complete.

Does the error still occur?
2 Check the Fuser for contamination. Remove, Go to step 3.
Is the Fuser dirty? disassemble,
and clean the
Fuser.
3 Check the Guide Claws for damage? Replace the Go to step 4.
Are the Guide Claws damaged? Fuser
(page 8-13).
4 Check the Fuser gear. Replace the Go to Step 5.
Is the gear damaged? Fuser
(page 8-13).
5 Run the Main Mtr tests from EDC. Replace the Replace the
Does the main motor operate Fuser Drive Unit
correctly? (page 8-13). (page 8-98).

4-14 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Troubleshooting

Fuser Gear Damaged from Overheating

There is a repetitive jam at the Fuser or the Fuser rollers are not turning.

Warning

Allow the Fuser to cool before beginning the procedure.

Initial Actions

■ Ensure that the Fuser is secured to the printer.

■ Cycle printer power.

■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

■ Main Controller Board, PL1.0.2 ■ Map 1 - Circuit Board Locator

■ Power Supply, PL1.0.4 ■ Map 5 - Main Controller Board
■ Fuser, PL8.0.0 ■ Power and Fuser
■ Halogen Lamp, PL8.0.30

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Halogen Lamp for damage Replace the Go to step 2.

or overheating. Halogen Lamp
Is the Halogen Lamp damaged? (page 8-27).
2 Replace the Fuser (page 8-13). Replace the Go to step 3.
Does the error still occur? Power Supply
(page 8-104).
3 Reseat connections on the Main Replace the Complete.
Controller Board. Main Controller
Does the error still occur? Board
(page 8-100).

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-15

General Troubleshooting

Paper Rolled on the OPC Drum

Media jam in the Print Cartridge. The media is rolled around the OPC drum.
Carefully remove the media by gently pulling the media from the Print
Cartridge while turning the OPC drum.

Caution

Do not touch the OPC drum or expose the Print Cartridge to light for more
than 5 minutes.

Initial Actions

■ Check the media weight. Lighter weight media is more likely to jam.

■ Cycle printer power.

■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

■ Print Cartridge, PL1.0.21

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the media type. Go to step 2. Replace the

Does the media meet specifications? media.
2 Check the Print Cartridge for damage Clean, or replace Complete.
or debris. the Print
Is the Print cartridge damaged or Cartridge.
obstructed by debris?

4-16 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Troubleshooting

Multi Sheet Picks

Multiple sheets are picked from the tray at the same time.

Initial Actions

■ Inspect the tray to ensure that it is free of obstructions, is loaded with

supported paper, and the guides are adjusted correctly.

■ Try picking paper from a different tray.

■ Check the paper path for obstructions or debris.

■ Cycle printer power.

■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Pick Up Solenoid, PL4.0.37 ■ Map 2 - Drive Locator

■ Feed Actuator, PL4.0.72 ■ Main Controller Board
■ Holder Pad, PL7.0.14

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the left and right Guides of the Go to step 2. Adjust the left
tray to ensure they are set correctly. and right
Are the Guides set correctly? Guides.
2 Check the Friction Pad for Clean the Go to step 3.
contamination or damage. Friction Pad.
Is the Friction Pad contaminated or Replace the Tray
damaged? Pad Holder
(page 8-11), if
damaged.
3 Check the Pick Up Solenoid for correct Replace the Pick Complete.
installation and damage. Reseat the Up Solenoid
Pick Up Solenoid. (page 8-79).
Does the error still occur?

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-17

General Troubleshooting

Inoperable Printer Troubleshooting

The Printer is Not Responding to the Print Command

The printer is On, but not operating in print mode.

1. Check that the computer and the printer are properly connected.
a. Reconnect the cable(s) if not properly connected.
b. Replace the cable(s) if damaged.
2. The printer does not print from Windows environment.
a. Check that the printer driver is set up correctly, the correct port is
selected, and Use On-line is selected in the driver.
b. If the printer driver is properly set up, try printing a test page from the
driver properties.
c. Check on which program is not printing.
d. If no applications can print, open Notepad and send a print job using
Notepad.
e. If the problem is within a single application, adjust the printing
properties within that program.
f. If changing the properties in the application print dialog box does not
solve the problem, uninstall and reinstall new printer driver.

The Printer is Not Responding to a Print Command due to Incorrect Setup

After receiving a print command, there is no response from the printer.

1. Ensure there is sufficient host hard disk space for the spool files created
during printing.
a. The message “insufficient printer memory” means there is a hard disk
space problem on the host, rather than a printer RAM problem. Free
up disk space on the host hard disk.
2. The error occurs even though there is plenty of hard disk space.
a. The connection or communication between the printer port and the
computer is incorrect.
b. Verify the cable is properly connected and configured for printing.
Make sure the CMOS settings are correctly set for the printer port.
Select:
■ ECP which supports 12-bit data transfer or
■ SPP which supports 8-bit data transfer.
3. Reboot the printer.
a. If the regular fonts are not printing, the cable or the printer driver
could be defective.
b. Turn the computer and printer Off and back On.
c. Send a print job. If the regular fonts are not printed again, replace the
cable.

4-18 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Troubleshooting

Scanner Malfunction

Scanner Lamp Does Not Turn On

1. Is there power at the IIT? Place media in the ADF input tray. If the paper
feeds, the ADF has power.
2. Is there power at the scanner? Lift the ADF and observe the scanner lamp
and scanhead motion. If the lamp is Off and the scanhead moves, the
Platen has power. Replace the Platen Assembly, PL6.0.3.
3. If no power is present at the Scan Assembly, check the Power Supply and
Scan Assembly connections to the Main Controller Board.
4. Replace the Platen Assembly.

Scanhead Does Not Move

1. Check the scanhead lock is in the “unlocked” position. Reboot the system.
2. Is there power to the Scanner Assembly? Lift the DADF and verify the
lamp is on. If so, the Power Supply is operating correctly.
3. Verify the Power Supply operation.
4. Replace the Scan Assembly.

Scanhead Motion Erratic

1. Verify the scanhead shipping lock is in the “unlocked” position. Reboot the
system.
2. Run the Service Diagnostics Exercise Axis Motion test and observe
Scanhead motion, paying special attention to anything that could obstruct
scanhead motion.
3. Replace the Scan Assembly.

ADF Does Not Feed Media

1. Is there power at the ADF? Insert media into the ADF input tray. Listen for
a beep as the media actuates the sensor. if a beep is heard, power is
available to the ADF. See step 3.
2. If no power is present at the Scan Assembly, check the Power Supply and
Scan Assembly connections to the Main Controller Board.
3. If the ADF drive operates, but the media does not feed correctly, clean or
replace the ADF Feeder Assembly, ADF Feed Pad, and ADF Rubber
Feed Pad.
4. Check the ADF Front and Upper Cover for obstructions or damage.
5. Replace the ADF.

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-19

General Troubleshooting

Fax Troubleshooting

This section provides troubleshooting procedures for Fax problems not

reported to the Control Panel as an error message. The printer provides
several built-in tools for troubleshooting Fax problems. As a first step, perform
these initial checks to isolate the problem.

Initial Fax Checks

Check these items first. Use a desk telephone and a second, known-good
phone line to test Fax line function.
■ Check that Fax is enabled and configured properly for the phone line.
■ Check the target Fax number. If the number is in memory, is it correct?
■ Call the target Fax number from a desk phone to confirm a Fax tone
response.
■ Use a desk phone to confirm a dial tone on the Fax line.
■ Check Fax line condition and connections.
■ Print a Protocol Report if reports aren’t being printed.
■ If the Fax line, Fax number, and cabling are all functional, use these tools
to isolate the problem.

Fax Troubleshooting Tools

The primary tools for troubleshooting Fax problems are Tech mode tests and
the Protocol Report. Tech mode test results and the Protocol Report provide
valuable clues to the root cause of Fax errors.

Tech Mode Fax Troubleshooting

Tech mode includes access to Fax transmission parameters and tests of the
system’s Fax subsystem. Use the Data Setup menu to adjust Fax parameters
to match line capabilities. Use the Machine Test menu to test operation of the
system’s Fax modem and system memory.
Clear All Memory resets all Fax parameters to factory-default values and
cancels or deletes all incoming and outgoing faxes. All customer programmed
data, such as the Individual and Group Speed Dial directories, are lost when a
Clear All Memory command is issued.

Protocol Report

The Protocol Report provides a detailed log of the communications activity

between devices. Use this report to diagnose possible communications errors
between machines.
The following table lists the most common commands exchanged between
Fax machines during a typical data transfer. When reviewing the Protocol
Report, trace the exchange of commands to identify irregularities. Commands
in parentheses (_) may or may not appear in the report.

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 General Troubleshooting

Common Fax Communication Commands

Command Definition Responses

(NSF) (CSI) DIS Negotiating capabilities from a manual (NSC) (CIG) DTC
receiver or an auto answer terminal (TSI) DCS
(NSF) (CSI) DIS
(CRP) (TSI) (NSS)
(PWD) (SEP) (CIG) DTC
(PWD) (SUB) (TSI) DCS
(NSC) (CIG) DTC Mode setting from calling terminal (TSI) DCS
(PWD) (SEP) (CIG) This is a poll operation (NSF) (CSI) DIS
DTC (CRP) (TSI) (NSS)
(TSI) DCS Mode setting from manual transmitter CFR
(TSI) (NSS) or automatic receiver. FTT
(PWD) (SUB) (TSI) (NSC) (CIG) DTC
DCS (NSF) (CSI) DIS
(CRP)
CTC Mode setting from the transmitter to (CTR)
the receiver. (CRP)
(EOR-NULL) Indicates the next block transmission (ERR)
from the transmitter to the receiver. (RNR)
(CRP)
(EOR-MPS) or Indicate the next message (ERR)
(EOR-EOP) or transmission from the transmitter to (RNR)
(EOR-EOM) or the receiver PIN
(EOR-PRI-MPS) or (CRP)
(EOR-PRI-EOP) or
(EOR-PRI-EOM)
MPS or EOP or Post-message commands MCF
EOM or RTP
(PRI-MPS) or RTN
(PRI-EOP) or PIP
(PRI-EOM) PIN
(CRP)
(PPS-NULL) Post-message command for a partial (PPR)
page: from the transmitter to the MCF
receiver (RNR)
(CRP)
(PPS-MPS) or Post-message commands for a (PPR)
(PPS-EOP) or complete page: from the transmitter to MCF
(PPS-EOM) or the receiver (RNR)
(PPS-PRI-MPS) or PIP
(PPS-PRI-EOP) or PIN
(PPS-PRI-EOM) (CRP)
(RR) Ask for the status of the receiver: from (RNR)
the transmitter to the receiver (ERR)
MCF
PIP
PIN
(CRP)
DCN Phase E command None

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-21

General Troubleshooting

No Dial Tone

With the On-hook button pressed, no dial tone is present. The Fax does not
detect dial tone before dialing.

Initial Actions

■ Check Fax line connections.

■ Cycle printer power.

■ If the problem persists, follow the procedure below.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Fax Board, PL1.0.24 ■ Map 5 - Main Controller Board

■ Middle Cover Assembly, PL3.0.0 ■ Fax Board and Optional Tray
■ UI Assembly, PL 6.4.1

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Is the telephone line damaged or Go to step 2. Connect or

disconnected? replace the line.
2 Check the UI Assy. Go to step 4. Go to step 3.
Is there a click when the On hook Dial
button is pressed?
3 Run the Switch Test from Tech mode Go to Step 4. Replace the UI
to test the UI buttons. Assembly
Do the buttons function? (page 67).
4 Check the connection between the Go to step 5. Reseat the
Scan Assembly and the Main connections.
Controller Board.
Are the connections secure?
5 Reseat the Fax Board. Replace the Fax Complete.
Does the error persist? Board
(page 106).
6 Check the speaker connection on the Replace the Reseat the
Fax Board. Main Controller speaker
Is the connection secure? Board connection.
(page 100).

4-22 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Troubleshooting

Power Supply Troubleshooting

Warning

Hazardous voltage is connected to the wall outlet.

AC Power Troubleshooting

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack References

■ Power Supply, PL1.0.4 ■ Map 7 - Power Supply
■ Power and Fuser

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the voltage at the AC wall outlet. Go to step 2. Notify the

Is there approximately 110 VAC (or customer of
220 VAC if the printer is a 220 V improper AC
configuration) at the AC wall outlet? output from
the outlet.
2 Check the power cord for defects or loose Replace or Replace the
connection. reconnect the Power Supply
Is the Power Cord loose or defective? Power Cord. (page 8-104).

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General Troubleshooting

No Power

When the printer is turned On, no activity is detected.

Warning

Hazardous voltage is connected to the Power Supply.

Initial Actions

■ Cycle printer power.

■ If problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Main Controller Board, PL1.0.2 ■ Map 5 - Main Controller Board

■ Power Supply, PL1.0.4 ■ Power and Fuser
■ Power Cord, PL1.0.25
■ UI PBA, PL6.4.13

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the connection to the wall outlet. Go to step 2. Connect to

Is the printer connected to the outlet? the wall oulet.
2 Check the condition of the Power Cord. Replace the Go to step 3.
Is the Power Cord damaged? Power Cord
3 Check the wall outlet. Go to step 4. Use a
Is the proper supply voltage present? different
outlet.
4 Check power switch resistance. Go to step 5. Repair the
Does the power switch operate correctly? switch.
5 Check the Power Supply output. Go to step 6. Replace the
Is there +24 V across each of the following: Power Supply
■ CON3-16, 13, 11, 9 and 7 (page 104).
Is there +5 V across:
■ CON3-5, 3, and 1

Is the correct voltage present at each pin?

6 Reseat CN16 to the Main Control Board. Go to step 7. Complete.
Does the error still occur?
7 Check the wiring harness between the Repair the Go to step 8.
Power Supply CON3 and Main Controller harness.
Board CN16.
Is the wiring harness damaged?

4-24 WorkCentre 3210/3220 Multifunction Printer Service Manual

 General Troubleshooting

Troubleshooting Procedure Table (continued)

Step Actions and Questions Yes No

8 Check for +5 V between CN8-2 and CN8-1. Go to step 9. Replace the
Is +5V present at CN8-2? Main
Controller
Board
(page 8-100).
9 Is the Status LED and display On? Complete. Replace the
UI PBA
(page 8-115).

USB Port Testing

In situations where USB communications fail, test the system’s USB Port
directly using a USB cable and a second, known good, USB Port. A
successful test using this procedure eliminates the system’s USB Port as the
root cause.

■ Check that the driver software is properly installed on the host.

■ Make sure the USB cable is connected at both ends and is serviceable.

Note
The testing procedure was developed for Windows XP. If a different
operating system is in use, adapt the steps as necessary.

USB Port Verification

1. Check that the system is Ready

2. Insert the driver software into the computer.
3. If the installer auto runs, exit the installer window.
4. Connect a USB cable between the system and computer’s USB Ports.
The computer automatically detects the new hardware and creates a
driver.

Note
If the driver is not installed on the computer, locate the driver files on the
CD-ROM. Once the files are located, the computer installs the driver and
automatically configures it to match the system’s feature set.

1. Open the Printers and Faxes window on the computer by clicking Start,
Settings, and then Printers and Faxes.
2. Locate the correct entry for the system being tested and display its
properties from the File menu pull-down.
3. Open the General tab and click the Print Test Page button to generate the
test print. If the test page prints, the USB port is functioning normally.

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-25

General Troubleshooting

Operating System and Application Problems

Common Windows Problems

The following messages may appear under various conditions.

Condition Solutions

■ General Protection Fault Close all other applications, reboot Windows, and try
■ Exception OE printing again.
■ Spool32
■ Illegal Operation
■ Fail to print Wait until the printer finishes the print job. If the
■ A printer time-out error message appears in Standby mode or after printing has
occurred been completed, check the cable connection and/or
whether an error has occurred.

SPOOL Error

Simultaneous Peripheral Operations Online (SPOOL) is the process Windows

uses to manage print jobs. Jobs are processed and then stored on the hard
disk until the printer is ready to accept them.
1. Insufficient disk space on the hard disk in the directory assigned for the
basic spool. Delete any unnecessary files to provide more disk space for
spool storage.
2. If previous printing errors were not solved. There may be files from
previous failed print jobs on the hard disk with the name in the form “*.jnl”.
Delete these files and reboot Windows to restart the printer.
3. There may be a conflict with other drivers or programs. Shut down all
other programs except the current one, if possible.
4. When an application program or the printer driver is damaged. After
rebooting the computer, check for viruses, restore the damaged files and
reinstall the application program which is not working properly.
5. Computer memory is insufficient to support printing. Add more memory to
the PC.

How to Delete the Data in the SPOOL Manager

In the SPOOL Manager, the installed drivers and the list of documents waiting
to be printed are shown. Select the document to be deleted and click Delete in
the menu.
If the job you are deleting is the current job, any data that has already been
transferred to the printer’s memory will still be printed. If there is a problem
with the printer (out of toner, out of paper, etc...), the job may take a long time
to delete as it must wait for a time out.

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 General Troubleshooting

Common Macintosh Problems

The following messages may appear under various conditions.

Condition Possible Cause Solutions

The printer does not print PDF Incompatibility Print the PDF file as an
file correctly. Some parts of between the PDF file image may solve this
graphics, text, or illustrations and Acrobat products. problem.
are missing. ■ From the Acrobat
printing options, turn On
Print As Image.
NOTE It takes longer to print
when using a PDF file
as an image.

The document has printed, Update your Mac OS to OS

but the print job has not 10.3.3 or higher.
disappeared from the spooler
in Mac OS 10.3.2.
Some letters do not display Mac OS cannot find the Only alphanumeric
normally during cover sheet font during cover page characters are allowed on
printing. printing. the cover page.

Common Linux Problems

The following messages may appear under various conditions.

Condition Solutions

The printer does not print. ■ Check if the printer driver is installed on the computer.
■ Open Unified Driver Configurator and switch to the
Printers tab in the Printers Configuration window to
check the list of available printers.
■ Make sure that the printer is displayed on the list. If
not, add a printer.
■ Check if the printer is started. Open the Printers
Configuration window and select your printer from the
printers list. Check the description in the Selected
printer pane. If the printer status contains “stopped”
string, press the Stop button. Normal operation should
restore. The “stopped” status might be activated when
some problems in printing occurred.
■ Check if your application has special print option such
as “=oras.” If “-oraw” is specified in the command line
parameter, then remove it to print properly. For Gimp
front-end, select “print” --> “Setup printer” and edit
command line parameter in the command item.

WorkCentre 3210/3220 Multifunction Printer Service Manual 4-27

General Troubleshooting

Condition Solutions

“Unable to open mfp port Avoid changing print job parameters (via LPR GUI, for
device file” when printing a example) while a print job is in progress. Known
document. versions of CUPS server break the print job whenever
print options are changed and then try to restart the job
from the beginning.
Since Unified Linux driver locks mfp port while printing,
the abrupt termination of the driver keeps the port
locked and therefore unavailable for subsequent print
jobs. If this situation occurred, try to release the mfp
port.
When printing a document The CUPS (Common Unix Printing System) version
over the network in SuSE distributed with SuSE Linux 9.2 (cups-1.1.21) has a
9.2, the printer does not problem with IPP (Internet Printing Protocol) printing.
print. Use the socket printing instead of IPP or install the later
version of CUPS (cups-1.1.22 or higher).

Common PostScript Problems

The following errors are PostScript language specific that may occur when
multiple printer languages are being used.

Note
To receive a printed or screen displayed message when PostScript errors
occur, open the Print Options window and click the appropriate selection
next to the PostScript errors section.

Condition Possible Cause Solutions

PostScript file does not The PostScript driver ■ Print a Configuration page
print. may not be installed and verify that the
correctly. PostScript version is
available for printing.
■ Install the PostScript driver.
“Limit Check Error” The print job was too Change the complexity of the
message is displayed. complex. print job.
A PostScript error page Print job may not be Make sure that the print job is
prints. PostScript. a PostScript job. Check to see
whether the software
application expected setup or
PostScript header file to be
sent to the printer.
When printing a document The resolution setting Make sure that the resolution
using a Macintosh with in the printer driver setting in your printer driver
Acrobat Reader 6.0 or may not be matched matches information in
higher, colors print with that in Acrobat Acrobat Reader.
incorrectly. Reader.

4-28 WorkCentre 3210/3220 Multifunction Printer Service Manual

Print-Quality
Troubleshooting
In this chapter...
■ Print-Quality Troubleshooting Overview
■ Troubleshooting Print-Quality Checklist
■ Print-Quality Troubleshooting Procedures
■ Test Prints
■ Print-Quality Specifications

Chapter
5
Print-Quality Troubleshooting

Print-Quality Troubleshooting Overview

Print-quality defects can be attributed to printer components, consumables,

media, internal software, external software applications, and environmental
conditions. To successfully troubleshoot print-quality problems, eliminate as
many variables as possible. The first step is to generate prints using
information pages embedded in the printer on laser paper from the approved
media list. Refer to “Media and Tray Specifications” on page 1-18 for
supported and specialty media that have been tested and approved for use in
the WorkCentre 3210/3220. Use paper from a fresh ream that is acclimated to
room temperature and humidity.
If the print-quality defect is still present when printing on approved media from
an unopened ream of paper, then investigate software applications and
environmental conditions.
Check the temperature and humidity under which the printer is operating.
Compare this to the “Environmental Specifications” on page 1-12. Extreme
temperature and humidity can adversely affect the xerographic and fusing
characteristics of the printer.
When analyzing a print-quality defect, determine if the defect is repeating or
random occurrence. Continuous defects in the process direction, such as
Voids and Lines, are the most difficult to diagnose. Inspect the visible surfaces
of all Rollers for obvious defect. If no defects are found, replace the Print
Cartridge, Transfer Roller, Fuser, and Laser Unit one at a time until the defect
is eliminated.

Defects Associated with Specific Components

Some print-quality problems are associated with specific assemblies; the

most common problems and the associated assemblies are listed below.

Laser Unit

■ Black Print (5-12)

■ Vertical White Line (5-18)

■ Vertical Lines are Curved (5-19).

Transfer Roller

■ Uneven Density (5-13)

■ Background Contamination (5-14)

■ Ghosting (2) (5-16)

■ Vertical White Line (5-18)

■ Vertical Black Line or Band (5-20)

■ Stains on the Front of the Page (5-25)

■ Stains on the Back of the Page (5-26)

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 Print-Quality Troubleshooting

Fuser

■ Ghosting (3) (5-17)

■ Stains on the Back of the Page (5-26)

Print Cartridge

■ Light or Undertone Print (5-11)

■ Black Print (5-12)

■ Uneven Density (5-13)

■ Background Contamination (5-14)

■ Ghosting (2) (5-16)

■ Vertical White Line (5-18)

■ Vertical Black Line or Band (5-20)

■ Horizontal Black Line and Band (5-21)

■ Black/White Spot (5-22)

■ Stains on the Front of the Page (5-25)

■ Blank Page (1) (5-27)

■ Blank Page (2) (5-28)

ADF

Print quality problems related to the ADF generally come from two sources,
skew and banding. If image skew occurs when using the ADF, try using the
platen and repeat the copy. If the image is fine from the platen, but skews from
the ADF, examine the ADF rollers and ADF media path. Clean, and if
necessary replace the ADF Feeder Assembly and Feed Pad. Banding is often
the result of erratic ADF feed motion. In this case, clean the feed rollers and
validate the thickness of the original document. Any media out of specification
should be copied from the platen. If cleaning does not solve the problem,
replace the ADF feed components.

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-3

Print-Quality Troubleshooting

Troubleshooting Print-Quality Checklist

As a first step to troubleshooting print quality problems, perform these checks

to isolate or correct the reported problem.

Check the Print Cartridge

Check the amount of toner remaining. Low toner causes print-quality

problems such as fading, streaking, white lines, or dropouts. If toner is low,
remove the Print Cartridge and gently agitate the cartridge from side-to-side
to distribute toner and temporarily extend cartridge life. Replace the cartridge
if the life count is at or near end of life.

s3210mfp-015

Check the Laser Unit

Paper, toner, and dust particles can accumulate inside the printer and cause
print-quality problems such as smearing or toner specks. One area where
accumulations of dust and debris often occur is the Laser Unit lens. Clean the
lens using a dry cotton swab or lint-free cloth.

s3210mfp-085

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 Print-Quality Troubleshooting

Check the Transfer Roller

Surface damage or the accumulation of dust and debris on the Transfer Roller
can also cause print quality defects. Remove and inspect the Transfer Roller.
Replace the roller if excessively worn or damaged.

Caution

Do not touch the surface of the Transfer Roller. Clean the Transfer Roller
surface with a dry cotton swab or lint-free cloth.

s3210mfp-149

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-5

Print-Quality Troubleshooting

Check the Image

Examine the print to determine the defect type. Match the defect to one or
more of the following examples. Use the accompanying procedure to isolate
or resolve the problem. If the defect persists, go to the troubleshooting
procedure for the observed defect.
1. Print is too light.
a. The toner may be too low. Check the
amount of toner and change the Print
Cartridge if necessary.
b. If you are printing on an rough print
surface, change the media type
settings.
c. Check that the correct type of media is
used.
d. The Print Cartridge may need to be
replaced. Replace the Print Cartridge.

Light or Undertone Print

2. Toner smears or print comes off the page.

a. If you are printing on a thick or an
uneven media, change the media type
settings to a heavier type.
b. Check that the media meets
specifications (refer to “Media and Tray
Specifications” on page 1-18).

Smudges or Smears

3. Toner spots appear on the page and printing is blurred.

a. Run the Clean Drum procedure from

the Maintenance menu.
b. Check the Print Cartridge to make sure
that it is installed correctly.
c. Replace the Print Cartridge.

Random Spots

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 Print-Quality Troubleshooting

4. Entire page is white.

a. Ensure the packaging material is
removed from the Print Cartridge.
b. Check the Print Cartridge to make sure
that it is installed correctly.
c. Toner may be low. Change the Print
Cartridge.
d. Check the Laser windows for
obstructions.

Blank Print

5. Streaks appear on the page.

a. Toner may be low. Change the Print
Cartridge.

Horizontal Band, Void, or Streaks

6. Characters have jagged or uneven

edges.
a. If you are using downloaded fonts,
verify that the fonts are supported
by the printer, the host computer,
and software application.
nthemum
nthemum xx

Chrysanthemum x morifolium
b. From the Start menu, go to
Settings > Printers and Faxes.
c. Select WorkCentre 3210/3220.
Right click on the printer icon and
select Printing Preferences.Chrysanthemum
nthemum x morifolium
d. Click the Graphic tab. Under
Image Mode, select Text
Fuzzy Text
Enhancement. Click OK.

7. Part or all the page prints.

a. Check the Print Cartridge to make sure
it is installed correctly.

Partial Band

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-7

Print-Quality Troubleshooting

8. The job prints, but the top and side margins

are incorrect.
a. Ensure the media size settings match
the loaded media.
b. Ensure the margins are set correctly in
your software application and evaluate
the print.

Image Not Centered

9. Printing on both ends of the transparencies is faded.

This occurs when the printer is operating at
a location where relative humidity reaches
85° or more.
a. Adjust the humidity or relocate the
printer to an appropriate environment.

Light Print on Transparency

5-8 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Print-Quality Troubleshooting Procedures

Print-Quality Defect Definitions

The following table lists print-quality defects, their definition, and the page
where each corrective procedure appears.

Defect Definition Go to

Repeating Defects A pattern of horizontal lines or spots. 5-9

Light or Undertone The overall image density is too light. 5-11
Print
Black Print The entire image area is black. 5-12
Uneven Density Density is uneven between left and right sides. 5-13
Background A light or gray contamination appears on all or most of 5-14
Contamination the page.
Ghosting (1) There is ghosting at 75.5 mm intervals on the entire 5-15
print.
Ghosting (2) Ghosting appears at 75.5 mm intervals. 5-16
Ghosting (3) Ghosting appears at 62.8 mm and 77.6 mm intervals. 5-17
Vertical White Lines There are faded or white lines from the leading edge to 5-18
the trailing edge.
Vertical Lines are The vertical components of the image are curved. 5-19
Curved
Vertical Black Line There are faded or black lines from the leading edge to 5-20
or Band the trailing edge.
Horizontal Black There are black lines running parallel with the leading 5-21
Line or Band edge of the print.
Black or White The toner image is not completely fused to the paper. 5-22
Spots The image easily rubs off.
Skew The printed image is not parallel with the media. 5-23
Stains on the Front The background of the front of the page is stained. 5-25
of the Page
Stains on the Back The background of the back of the page is stained. 5-26
of the Page
Blank Page (1) The entire image area is blank. 5-27
Blank Page (2) The entire print is blank. One or several blank pages are 5-28
printed.
Incorrect Incorrect magnification when copying with the ADF 5-30
Magnification feeding.
Lines or Streaks There are lines or streaks on copies from the ADF. 5-31
from ADF
Spots from ADF There are spots on copies from the ADF. 5-32

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-9

Print-Quality Troubleshooting

Repeating Defects

When horizontal lines or spots occur repetitively, it could indicate a roller

defect. Measure the interval of the print defect and check the measurement
against the roller diameters in the table. The interval does not necessarily
match the circumference of the Roller.

2 4
6 3
7-2 1
7-1 5

s3250-034

Roller Dimensions

Part
No. Roller Circumference Abnormal Image Part Number

1 OPC Drum 75.5 mm White spots, Print PL1.0.21

(2.98 in) Black spots Cartridge
2 Charge Roller 26.7 mm Black spot and Print PL1.0.21
(1.01 in) Periodic band Cartridge
3 Supply Roller 47.1 mm Periodic bands of Print PL1.0.21
(1.85 in) different density Cartridge
4 Developing Roller 35.2 mm White spots, Print PL1.0.21
(1.39 in) Black bands Cartridge
5 Transfer Roller 47.0 mm Ghosting or poor Transfer PL1.0.11
(1.85 in) fusing Roller
6 Heat Roller 77.8 mm Black spots or Fuser PL8.0.0
(3.05 in) bands
7-1 Large Pressure 62.8 mm Background Fuser PL8.0.0
Roller (2.47 in)
7-2 Small Pressure 37.7 mm Background Fuser PL8.0.0
Roller (1.48 in)

5-10 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Light or Undertone Print

The overall image density is too light. The Print Cartridge is at or near end of
life, Toner Save mode is On, or the high-voltage contacts between the HVPS
and Print Cartridge are damaged or dirty.

Initial Actions

■ Check the Print Cartridge life count.

■ Agitate the Print Cartridge to redistribute the toner.

■ Set Toner Save mode to Off.

Troubleshooting Reference Table

Applicable Parts Example Print

■ HVPS, PL1.0.3
■ Print Cartridge, PL1.0.21

Light or Undertone Print

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Print Cartridge. Replace the Go to step 2.

Is the Print Cartridge empty? Print Cartridge
(8-7).
2 Check Toner Save mode. Go to step 3. Disable Toner
Is Toner Save mode enabled? Save mode.
3 Check the ambient temperature. Relocate the Go to step 4.
Is the ambient temperature below printer.
10° C?
4 Check the interior for toner spills. Clean the inside Go to step 5.
Is there toner spilled inside? of the printer.
5 Check the HVPS installation. Reseat Complete. Replace the
the HVPS if necessary (8-64). HVPS (8-64).
Does the image quality improve?

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-11

Print-Quality Troubleshooting

Black Print

The entire image is black. Charge voltage from the HVPS to the Print
Cartridge is not available due to damaged or dirty contacts.

Initial Actions

■ Check the connection between the Main Controller Board and HVPS.
■ Check the connection between the HVPS and Print Cartridge.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Main Controller Board, PL1.0.2

■ HPVS, PL1.0.3
■ Laser Unit, PL1.0.12

Black Print

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the connectors between the Go to step 3. Reconnect the
Main Controller Board and HVPS. connectors.
Are the connectors secure? Go to step 2.
2 Does the error still occur? Go to step 3. Complete.
3 Reseat the HVPS (8-64). Replace the Complete.
Does the error still occur? HVPS (8-64).
Go to step 4.
4 Does the error still occur? Replace the Complete.
Laser Unit
(8-57).
Go to step 5.
5 Does the error still occur? Replace the Complete.
Main Controller
Board (8-62).

5-12 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Uneven Density

Print density is uneven between the left and right sides. Possible causes
include; uneven spring force at the ends of the Transfer Roller, the springs are
damaged, the Transfer Roller is improperly installed, or the Transfer Roller
bushing or holder is damaged.

Initial Actions

■ Check the paper transfer path.

■ Ensure there is no debris in the transfer path.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Transfer Roller, PL1.0.11

■ Print Cartridge, PL1.0.21

Color Uneven or Wrong (Process Direction)

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Transfer Roller installation. Complete. Go to step 2.

Reseat the Transfer Roller if necessary
(8-10).
Does the image quality improve?
2 Check the Print Cartridge. Replace the Go to step 3.
Is the Print Cartridge empty? Print Cartridge
(8-7).
3 Check the Print Cartridge for damage. Replace the Complete.
Is the Print Cartridge damaged? Print Cartridge
(8-7).

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-13

Print-Quality Troubleshooting

Background Contamination

There is toner contamination on all or most of the page. The contamination

appears as a very light gray dusting. The Print Cartridge is designed to print
7,000 sheets at 5% coverage. If prints typically are below 5% coverage and
the counter is greater than 8,000, background contamination can occur.

Initial Actions

■ Check the paper transfer path.

■ Ensure there is no debris in the transfer path.

Troubleshooting Reference Table

Applicable Parts Example Print

■ HVPS, PL1.0.3
■ Transfer Roller, PL1.0.11
■ Print Cartridge, PL1.1.21

Background Contamination

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the paper condition. Go to step 2. Replace the
Is the paper dry, recommended type, paper.
and loaded in the correct position?
2 Check usage patterns. Go to step 3. Go to step 4.
Is the typical print have less than 5%
coverage?
3 Check the Print Cartridge. Is the Print Replace the Go to step 4.
Cartridge at or near end of life? Print Cartridge
(8-7).
4 Check the Transfer Roller movement. Go to step 5. Clean the
Does the Transfer Roller rotate Transfer Roller
smoothly? bushings.
5 Check the HVPS installation. Reseat Complete. Replace the
the HVPS if necessary (8-64). HVPS (8-64).
Does the image quality improve?

5-14 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Ghosting (1)

There is ghosting at 75.5 mm intervals of the OPC Drum on the whole print.
Charge voltage from the HVPS to the Print Cartridge is not available due to
damaged or dirty contacts.

Initial Actions

■ Check the connection between the HVPS and Print Cartridge.

■ Check the Print Cartridge and Transfer Roller life.

Troubleshooting Reference Table

Applicable Parts Example Print

■ HVPS, PL1.1.3
■ Transfer Roller, PL1.1.11
■ Print Cartridge, PL1.1.20 Digital Printer
Digital Printer
Digital Printer

75.5 mm
Digital Printer
Digital Printer
Digital Printer

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Print Cartridge life counter. Replace the Go to step 2.

Is the Print Cartridge near end of life? Print Cartridge
(8-7).
2 Check the Print Cartridge for damage. Replace the Go to step 3.
Is the Print Cartridge damaged? Print Cartridge
(8-7).
3 Check the Transfer Roller life counter. Replace the Go to step 4.
Is the Transfer Roller at or near end of Transfer Roller
life? (8-10).
4 Check the ambient temperature. Relocate the Go to step 4.
Is the ambient temperature below printer.
10° C?
5 Clean the HVPS contacts. Complete. Go to step 6.
Does the image quality improve?
6 Replace the HVPS (8-64). Complete. Go to step 7.
Does the image quality improve?
7 Check the Main Controller Board Complete. Replace the
installation. Reseat the Main Controller Main Controller
Board (8-62). Board (8-62).
Does the image quality improve?

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-15

Print-Quality Troubleshooting

Ghosting (2)

There is ghosting at 75.5 mm intervals from the OPC drum while printing on
card stock or transparencies using the manual feeder. When printing on
thicker media or transparencies, a higher transfer voltage is required. Thick
Mode provides a higher voltage level to the Print Cartridge.

Initial Actions

■ Check that Thick Mode is selected.

■ Verify the paper is within the printer specifications (refer to “Media and
Tray Specifications” on page 1-18).

Troubleshooting Reference Table

Applicable Parts Example Print

Digital Printer
Digital Printer
Digital Printer

75.5 mm
Digital Printer
Digital Printer
Digital Printer

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check that Thick mode is selected Clean HVPS Set to Thick
Is the printer set to thick mode? contacts. If Mode on Paper
problem Type menu.
persists, go to
Ghosting (1).

5-16 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Ghosting (3)

There is ghosting at 62.8 mm or 77.6 mm intervals. Fuser operating

temperature is too high.

Initial Actions

■ Ensure there are no debris in the Fuser.

■ Verify the paper is within the printer specifications (refer to “Media and
Tray Specifications” on page 1-18).

Troubleshooting Reference Table

Applicable Parts Example Print

■ Fuser, PL8.0.0

GHOSTING

GHOSTING
62.8 or 77.6 mm

GHOSTING

GHOSTING

s3210mfp-205

Warning

Allow the Fuser to cool before starting the procedure.

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Fuser. Clean the Fuser. Replace the

Is there any contamination on the Fuser (8-13).
Fuser?

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-17

Print-Quality Troubleshooting

Vertical White Line

There are faded or completely non-printed lines along the page in the process
direction. Possible causes include dust or debris blocking the path between
the Laser Unit and Print Cartridge, or a build up of debris on the OPC drum
cleaning blade.

Initial Actions

■ Clean the Laser Unit window.

■ Ensure there is no dust or debris on Print Cartridge or Fuser components.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Transfer Roller, PL1.0.11

■ Laser Unit, PL1.0.12
■ Print Cartridge, PL1.0.21

Vertical Blank Lines

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Print Cartridge life usage. Replace the Go to step 2.
Is the Print Cartridge empty? Print Cartridge
(8-7).
2 Check the Laser Unit window. Clean the Laser Go to step 3.
Is there contamination on the Laser Unit window.
Unit window?
3 Check the Print Cartridge for debris. Clean the drum. Go to step 4.
Is there any debris on the OPC drum?
4 Check the OPC Drum on the Print Replace the Go to step 5.
Cartridge for damage. Print Cartridge
Is the OPC Drum damaged? (8-7).
5 Check the Transfer Roller surface for Replace the Complete.
damage. Transfer Roller
Is the Transfer Roller surface (8-10).
damaged?

5-18 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Vertical Lines are Curved

When printing, vertical lines are not straight.

Initial Actions

■ Cycle printer power.

■ If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Main Controller Board, PL1.0.2

■ Laser Unit, PL1.0.12
■ Print Cartridge, PL1.0.21

s3210mfp-206

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Power Supply for the Go to step 2. Replace the

correct voltage. Power Supply
Does the voltage show +24V? ().
2 Replace the Laser Unit (). Replace the Complete.
Does the error still occur? Main Controller
Board ().

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-19

Print-Quality Troubleshooting

Vertical Black Line or Band

There are faded or black lines along the page in the direction of the paper
travel from the leading edge to the trailing edge. This often occurs when the
developer roller or cleaning blade in the Print Cartridge is damaged.

Initial Actions

■ Check the condition of the Print Cartridge.

■ Check the surface of the Transfer Roller.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Transfer Roller, PL1.0.11

■ Print Cartridge, PL1.0.21

Vertical Stripes

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Print Cartridge for damage. Replace the Go to step 2.

Is the Print Cartridge damaged? Print Cartridge
(8-7).
2 Check the Transfer Roller surface for Replace the Complete.
damage. Transfer Roller
Is the Transfer Roller surface (8-10).
damaged?

5-20 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Horizontal Black Line and Band

There are black lines running parallel with the leading edge of the print,
perpendicular to the direction of the paper travel. This can occur when the
high voltage contacts to the Print Cartridge are damaged or dirty. Staining of
Print Cartridge components can also cause horizontal banding.

Initial Actions

■ Check the connection between the HVPS and Print Cartridge.

■ Check Print Cartridge life.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Print Cartridge, PL1.0.21

Horizontal Stripes

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Clean all Print Cartridge contacts. Complete. Go to step 2.

Does the image quality improve?
2 Does the defect occur at a regular Clean the right Go to step 3.
interval? side OPC Drum
■ Charge roller = 26.7mm gear.
■ Supply roller = 47.1mm

■ Develop roller = 35.2mm

■ Transfer roller = 47mm

3 Check the right side OPC Drum gear Replace the Complete.
for damage. Print Cartridge
Is the Gear damaged? (8-7).

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-21

Print-Quality Troubleshooting

Black/White Spot

Dark or blurry spots appear on the page. If black spots occur periodically, the
rollers in the Print Cartridge may be contaminated with dust or debris. If faded
areas or voids occur in a black image at intervals of 75.5 mm, or black spots
occur elsewhere, check the OPC drum surface.

Initial Actions

■ Check Print Cartridge life.

■ Ensure there are no debris on the OPC drum of the Print Cartridge.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Transfer Roller, PL1.0.11

■ Print Cartridge, PL1.0.21

Random Spots

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the paper path. Clean the paper Go to step 2.

Are there any debris or toner path.
contamination on the paper path?
2 Run the OPC cleaning procedure. Go to step 3. Complete.
Does the error still occur?
3 Check for spot’s at regular intervals. Replace the Go to step 4.
■ Charge roller: 26.7 mm interval Print Cartridge
■ OPC drum: 75.5 mm interval (8-7).
Is there repeating spots on the page?
4 Check the Print Cartridge for damage. Replace the Go to step 5.
Is the Print Cartridge damaged? Print Cartridge
(8-7).
5 Check the Transfer Roller life usage. Replace the Complete.
Is the Transfer Roller life expired? Transfer Roller
(8-10).

5-22 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Skew

The printed image is not parallel with both sides of the paper.

Initial Actions

■ Determine where the skew is introduced (Tray, Duplex, ADF, Fuser)

■ Check for debris in the media path or on the rollers.

Troubleshooting Reference Table

Applicable Notes Example Print

■ Transfer Roller, 1.0.11

■ Registration Roller, PL4.0.20
■ Pick Up Roller, PL4.0.26
■ Exit Rollers, PL4.0.54
■ Exit Roller, PL4.0.59
■ ADF Scan Assembly, PL11.1.1
■ ADF Feed Roller, PL6.1.6
■ Holder Pad, PL7.0.14
■ Fuser, PL8.0.0
■ Duplex Unit, PL9.0.0
■ Tray 2 Pick Up Roller, PL10.0.10

Skew 2

Troubleshooting Procedure Table

Step Action and Questions Yes No

1 Print several test prints in both Go to step 9. Go to step 2.

simplex and duplex to determine
where in the media path skew is
introduced.
Does the error persist?
2 Copy the test print. Go to step 3. Complete.
Does the error still occur when
copying?
3 Is the original document damaged? Use the platen. Go to step 4.
4 Does the paper feed through the ADF? Go to step 5. Go to step 7.
5 Check the document. Adjust the ADF Use the platen
Does the document meet the ADF side guides. or change the
specifications? Go to step 6. media type.
6 Does the image quality improve? Complete. Go to step 7.
7 Check the document placement. Replace the ADF Reseat the
Is the document placed on the platen Scan Assembly document.
correctly? (8-103).

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-23

Print-Quality Troubleshooting

Troubleshooting Procedure Table (continued)

Step Action and Questions Yes No

8 Check the ADF Feed Roller and Holder Clean or replace Replace the
Pad. the ADF Feed ADF Scan
Is there damage or debris on the Feed Roller & Pad Assembly
Roller or Holder Pad? (8-110). (8-103).
9 Check media condition. Go to step 10. Replace the
Is the media dry, recommended type, media.
and loaded correctly?
10 Open and close the Rear Cover. Go to step 11. Complete.
Does the error still occur?
11 Check the Transfer Roller. Go to step 12. Clean or replace
Is the surface clean and smooth? the Transfer
Roller ().
12 Reseat the Print Cartridge. Go to step 13. Complete.
Does the error still occur?
13 Reseat Tray 1. Go to step 14. Go to step 18.
Does the error still occur?
14 Reload the media in Tray 1 Go to step 15. Complete.
Does the error still occur?
15 Reset the Paper Guides in Tray 1. Go to step 16. Complete.
Does the error still occur?
16 Check the media path. Remove the Go to step 17.
Is there any debris in the media path? debris.
17 Replace the Tray 1 Feed Roller (8-13). Replace the Tray Complete.
Does the error still occur? 1 Holder Pad
(8-38).
18 Check skew through the Duplex Unit. Go to step 19. Go to step 21.
Is the skew from the Duplex Unit?
19 Reseat the Duplex Unit. Go to step 20. Complete.
Does the error still occur?
20 Check the paper path. Remove the Replace the
Is there any debris in the media path? debris. Duplex Unit
(8-103).
21 Reseat Tray 2. Go to step 22. Complete.
Does the error still occur?
22 Reload the media in Tray 2 Go to step 23. Complete.
Does the error still occur?
23 Reset the Paper Guides in Tray 2. Go to step 24. Complete.
Does the error still occur?
24 Check the media path. Remove the Go to step 25.
Is there any debris in the media path? debris.
25 Replace the Tray 2 Feed Roller (). Replace the Tray Complete.
Does the error still occur? 2 Holder Pad.

5-24 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Stains on the Front of the Page

The background of the front of the page is stained. This could indicate toner
leakage from the Print Cartridge or damage or debris on the Transfer Roller
surface.

Initial Actions

■ Check for toner leakage from the Print Cartridge.

■ Run the Clean Drum procedure from the Maintenance menu.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Transfer Roller, PL1.0.11

■ Print Cartridge, PL1.0.21

Repeating Defects

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the Transfer Roller for Perform Clean Go to step 2.

contamination. Drum
Is the Transfer Roller surface dirty? procedure.
2 Check the Print Cartridge for damage Replace the Complete.
or leakage. Print Cartridge
Is the Print Cartridge damaged? (8-7).

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-25

Print-Quality Troubleshooting

Stains on the Back of the Page

The background of the back of the page is stained at 47.0 mm (Transfer

Roller) or 62.8 mm (Fuser pressure roller).

Initial Actions

■ If indicated, run the OPC Cleaning routine and Transfer Roller self-test.
■ Check for damage or debris in the Fuser.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Transfer Roller, PL1.0.11

■ Fuser, PL8.0.0

Residual Image/Ghosting

Warning

Allow the Fuser to cool before starting the procedure.

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Run the Clean Drum procedure to Go to step 2. Complete.
clean the roller surface.
Does the error persist?
2 Replace the Transfer Roller (8-10). Go to Step 3. Complete.
Does the error still occur?
3 Disassemble the Fuser and clean the Replace the Complete.
pressure roller and thermistor. Fuser (8-13)
Does the error still occur?

5-26 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Blank Page (1)

The entire image area is blank. Charge voltage from the HVPS to the Print
Cartridge is not available due to damaged or dirty contacts.

Initial Actions

■ Check the connection between the HVPS and Print Cartridge.

■ Ensure there are no debris on the transfer path.

■ Check to ensure that there is nothing blocking the Laser windows.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Main Controller Board, PL1.0.2

■ Print Cartridge, PL1.0.21

Blank Print

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Clean the contacts on the Print Go to step 2. Complete.

Cartridge and inside of the printer.
Does the error still occur?
2 Reseat the Main Controller Board Replace the Complete.
connections (8-62). Main Controller
Does the error still occur? Board (8-62).

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-27

Print-Quality Troubleshooting

Blank Page (2)

The entire image area is blank. One or several blank pages are printed, or
when the printer is turned On, several blank pages are printed. Charge
voltage from the HVPS to the Print Cartridge is not available due to damaged
or dirty contacts, or the Pick Solenoid has failed.

Initial Actions

■ Check the connection between main Control Board, the HVPS, and Print
Cartridge.

■ Ensure there are no debris on the transfer path.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Main Controller Board, PL1.0.2

■ Print Cartridge, PL1.0.21
■ Pick-Up Solenoid, PL4.0.37

Multiple Blank Prints

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Clean the contacts on the Print Go to step 2. Complete.

Cartridge and inside of the printer.
Does the error still occur?
2 Check the Pick-Up Solenoid operation. Go to Step 3. Replace the
Does the solenoid operate correctly? Pick-Up
Solenoid
(8-39).
3 Reseat the Main Controller Board Replace the Complete.
connections (8-62). Main Controller
Does the error still occur? Board (8-62).

5-28 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Incomplete Fusing

The toner is not completely fused to the paper and easily rubs or flakes off.

Initial Actions:

■ Verify the correct media type is set.

Troubleshooting Reference Table

Applicable Parts Example Prints

■ Fuser, PL8.0.0
■ Print Cartridge, PL1.0.21
■ Power Supply, PL1.0.4

Unfused Ima

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Run the Clean Drum procedure from Go to Step 2 Complete.

the Maintenance menu.
Does the problem persist?
2 Check the media. Go to step 3. Replace the
Is the media dry, recommended type, media.
and loaded correctly?
3 Check the media settings. Go to Step 4. Adjust the setting
Does the loaded media type/size to a heavier type.
match the setting displayed on the
Control Panel?
4 Check the Print Cartridge. Go to step 5. Replace the Print
Is the Print Cartridge damaged? Cartridge (8-11).
5 Reseat the Fuser. Go to step 6. Complete.
Does the problem persist?
6 Replace the Fuser (8-7). Replace the Complete.
Does the problem persist? Power Supply
(8-100).

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-29

Print-Quality Troubleshooting

Incorrect Magnification

Incorrect magnification when copying with the ADF feeding.

Initial Actions

■ Check the paper feed path.

■ Cycle system power.

Troubleshooting Reference Table

Applicable Parts Example Print

■ ADF Scan Assembly, PL6.0.0

Magnification Incorrect

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check media condition. Go to step 2. Replace the

Is the media dry, recommended, media or use
loaded correctly, and meet ADF feed the platen.
specifications?
2 Is the ADF closed against the Go to step 3. Close the ADF.
document glass completely?
3 Cycle system power. Replace the ADF Complete.
Does the error still occur? Scan Assembly
(8-129).

5-30 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Lines or Streaks from ADF

There are lines or streaks on copies from the ADF.

Initial Actions

■ Clean and check the platen glass.

■ Inspect the original.

Troubleshooting Reference Table

Applicable Parts Example Print

■ ADF Scan Assembly, PL6.0.0

Scratch on Glass

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the original document. Replace the Go to step 2.

Are there lines or streaks on the original
original? document.
2 Is the platen glass clean? Go to step 3. Clean the platen
glass using a
lint-free cloth.
3 Does the image quality improve? Complete. Go to step 4.
4 Are there scratches on the platen Replace the ADF Complete.
glass? Scanner
Assembly
(8-129).

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-31

Print-Quality Troubleshooting

Spots from ADF

There are spots on copies from the ADF.

Initial Actions

■ Check the document glass.

■ Ensure there are no debris on the document glass.

Troubleshooting Reference Table

Applicable Parts Example Print

■ ADF Scan Assembly, PL6.0.0

Spots on Glass

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Check the original document. Replace the Go to step 2.

Are there spots on the original original
document? document.
2 Check for any debris on the platen Remove clean Go to step 3.
glass. the platen glass
Is there any debris? using a lint-free
cloth.
3 Does the image quality improve? Complete. Replace the
ADF Scan
Assembly
(8-103).

5-32 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Media Damage

Media is damaged during transport in the ADF or print engine.

Initial Actions

■ Check the paper transfer path.

■ Ensure there are no debris on the transfer path.

Troubleshooting Reference Table

Applicable Parts Example Print

■ Transfer Roller, PL1.0.11

■ Registration Roller, PL4.0.20
■ Pick Up Roller, PL4.0.26
■ Exit Rollers, PL4.0.54
■ Exit Roller, PL4.0.59
■ ADF Scan Assembly, PL11.1.1
■ ADF Feed Roller, PL6.1.6
■ Holder Pad, PL7.0.14
■ Fuser, PL8.0.0
■ Duplex Unit, PL9.0.0
■ Tray 2 Pick Up Roller, PL10.0.10

Damaged Print Media

Note
Steps 2-5 apply only to documents fed through the ADF.

Warning

Allow the Fuser to cool before starting the procedure.

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Does the error occur when printing? Go to step 6. Go to step 2.
2 Check the error. Go to step 3. Change the
Does the document meet ADF feed media or use
specifications? the platen.
3 Check the side guide setting. Reset the Complete. Go to step 4.
side guide setting to fit the sheet.
Does the document feed correctly?
4 Replace the ADF Feed Roller and Complete. Go to step 5.
Holder Pad (8-110).
Does the document feed correctly?

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Print-Quality Troubleshooting

Troubleshooting Procedure Table (continued)

Step Actions and Questions Yes No

5 Replace the ADF Scan Assembly Complete. Go to step 6.

(8-103).
Does the document feed correctly?
6 Check the media. Go to step 7. Replace the
Is the media dry, recommended type, paper.
and loaded correctly?
7 Open and close the Rear Cover. Go to step 8. Complete.
Does the error still occur?
8 Check the media guides. Go to step 9. Correct the
Are all guides set correctly? guides.
9 Reseat the Fuser (8-12). Go to step 10. Complete.
Does the error still occur?
10 Check the Tray. Go to step 11. Go to step 15.
Did the media feed from Tray 1?
11 Reload Tray 1. Go to step 12. Complete.
Does the error still occur?
12 Adjust the Tray 1 side guides. Go to step 13. Complete.
Does the error still occur?
13 Check the media path. Remove the Go to step 14.
Is there any debris in the media path? debris.
14 Replace the Tray 1 Holder Pad (8-13). Go to step 15. Complete.
Does the error still occur?
15 Did the damaged media feed through Go to step 16. Go to step 18.
the Duplex Unit?
16 Reseat the Duplex Unit. Go to step 17. Complete.
Does the error still occur?
17 Check the media path. Remove the Replace the
Is there any debris in the media path? debris. Duplex Unit
(8-103).
18 Reseat Tray 2. Go to step 19. Complete.
Does the error still occur?
19 Reload media in Tray 2. Go to step 20. Complete.
Does the error still occur?
20 Adjust Tray 2 media guides. Go to step 21. Complete.
Does the error still occur?
21 Check the media path from Tray 2. Remove the Go to step 22.
Is there any debris in the media path? debris.
22 Replace the Tray 2 Feed Roller (8-14). Replace the Complete.
Does the error still occur? Holder Pad
(8-17).

5-34 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Test Prints

This section provides a sample of the test patterns available from the Tech
mode menu. These test prints highlight possible performance problems and
can help isolate the location of print problems.

TP 1 and 2 Lines

TP 1 and 2 provides a variety of different line styles in both process and cross-
process directions. The pattern is used to check registration, dot size and
image density.

1x4 1x4

S600 PATTERN
Date :
Machine No.:
Temperature:
Humidity :
Tested by :

1x2 1x2

1x4 1x4

S600 PATTERN
Date :
Machine No.:
Temperature:
Humidity :
Tested by :

1 dot Line 1x4

1x2 1x2
4 dot Line

2x2

1x4 1 dot Line 1x4 1x4

[2] DC:11332 TI:17 TADC:121 TV:2 TP:88 DP:193 TEMP:115

4 dot Line

2x2

1x4 1x4

[2] DC:11332 TI:17 TADC:121 TV:2 TP:88 DP:193 TEMP:115

s3210mfp-199

TP 3 and 4 Halftones

TP 3 and TP 4 are halftones used to check for dropout (white spot)

performance, banding, fixing (fusing) and image density. TP 4 includes a
margin line.

s3210mfp-200

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-35

Print-Quality Troubleshooting

TP 5 Ghosting

TP 5 is used to check ghosting effects in the grey portion of the print. Refer to
“Repeating Defects” on page 5-10 to determine the component.

GHOSTING

s3210mfp-201

TP 6 Black Solid Fill

TP 6 is used to check for dropout (white spot) performance, banding, and

image fixing (fusing).

s3210mfp-202

5-36 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

TP 7 Skew

TP 7 is used to check image skew on the media. The print provides

instructions for calculating skew performance.

A B C

D E F

G H I

s3210mfp-203

TP 8 Text

TP 8 is used to check text uniformity.

s3210mfp-204

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-37

Print-Quality Troubleshooting

Drum Cleaning Page

The Drum Cleaning page is printed as part of the Drum Clean procedure. The
Drum Cleaning page is a chase page that captures toner from the OPC drum
and Transfer Roller. When smudges, spots, or streaks appear in the output,
run this procedure first. If the print defect persists after several attempts,
check the status of the indicated components. Access the Clean Drum
procedure from the System Setup > Maintenance menu.

5-38 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Print-Quality Specifications

The Print-Quality specifications are as follows.

Skew

Vertical Skew

■ ±2.0 mm (Tray 1) / 241.3 mm

■ ±2.5 mm (Duplex, SCF) / 241.3 mm

■ ±3.5 mm (ADF) / 241.3 mm

Horizontal Skew

■ ±1.5 mm (Tray 1: ± 2.0 mm) / 177.8 mm

■ ±2.0 mm (Duplex, SCF) / 177.8 mm

■ ±2.5 mm (ADF) / 177.8 mm

Curl

For 20lb paper

■ 20 mm (0.79") Max, Environment: at NN condition with 5% page

coverage,

■ 30 mm (1.18") Max, Environment: at LL/HH condition with 5% page

coverage

For 24lb paper

■ 30 mm (1.18") Max, Environment: at all condition with 5% page coverage,

Measure the highest corner of 10 sheets of simplex output 5 minutes after

output on flat surface. Load the paper as indicated on the wrapper. If there is
no designation for proper paper up-side, test using both sides.

Registration

Left print position (scanning direction): ± 2.5mm (±3.0mm, Duplex)

Top print position (feeding direction): ± 3.0mm (±3.0mm, Duplex)

Noise

System noise specifications from different feed locations.

■ Printing (Tray 1): 50dB
■ Printing (Tray 2): 55dB
■ ADF: 53dB
■ Platen: 52dB

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-39

Print-Quality Troubleshooting

Image Area

Image area specifications are illustrated below.

4 mm 4 mm

4 mm

355.6 mm
347.6 mm (14 inch)
Guaranteed printing area
351.6 mm

207.9 mm
4 mm 210.9 mm
215.9 mm
(8.5 inch) Guaranteed and Maximum Area

Environmental Condition

■ Temperature: 10° C - 32° C (50° F - 90.0° F)

■ Humidity: 80% RH at 32° C) (90.0° F)

Note
Defects may occur from condensation after 30 minutes if the printer is
turned On in a critical environment such as 85% at 10° C (50° F).

Quality Paper

The print-quality is best when quality paper is fed from the tray. The print
quality is evaluated on the maximum size of each standard paper.

■ Color Print Quality: Xerox-brand Color XPressions paper

■ Black and White Quality: Xerox-brand 4200 paper

5-40 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Print-Quality Troubleshooting

Paper Condition

Paper should be fresh and stored in the operating environment for 12 hours
before use for printing.

Printer Condition

The specified print quality is guaranteed with the printer in specified normal
environmental condition.

WorkCentre 3210/3220 Multifunction Printer Service Manual 5-41

Print-Quality Troubleshooting

5-42 WorkCentre 3210/3220 Multifunction Printer Service Manual

Adjustments and
Calibrations
In this chapter...
■ Adjustments

Chapter
6
Adjustments and Calibrations

Adjustments

Altitude Specifications

Print quality is affected by atmospheric pressure, which varies by altitude. The

following information contains instructions and specifications for adjusting
altitude information for the WorkCentre 3210/3220.

Note
Verify the WorkCentre 3210/3220 printer driver has been installed.

Prior to performing the altitude adjustment procedure, determine the altitude

location of the printer and the appropriate value to be adjusted for the printer.

1,500 m
(4,921 ft.)

1. Normal
1
2. High 1
s3210mfp-252

6-2 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Adjustments and Calibrations

Adjusting Altitude

Control Panel Menu Method

1. On the printer’s Control Panel, press the Menu button.

2. Browse through the menu to find System Setup. Press the OK button.
3. Browse through the menu to find Machine Setup. Press the OK button.
4. Browse through the menu to find Altitude Adj. Press the OK button.
5. Select Normal or High 1. Press the OK button.
6. The Saved message is displayed on the Control Panel.
7. Press the Back button to return to the previous menu.

Printer Settings Utility Method (USB Connection)

1. From the Start Menu, select Programs > Xerox WorkCentre 3210/3220
> Printer Settings Utility.
2. The Printer Settings Utility window is displayed.
3. On the left column, select Setting.
4. On the right column, select Altitude Adjustment.
5. Under Altitude Adjustment window, from the pull-down menu, select the
appropriate altitude information for the printer.
6. Click the Apply button to change the altitude information.
7. Click the Exit button to close the Printer Settings Utility window.

WorkCentre 3210/3220 Multifunction Printer Service Manual 6-3

Adjustments and Calibrations

6-4 WorkCentre 3210/3220 Multifunction Printer Service Manual

Cleaning and Maintenance
In this chapter...
■ Service Maintenance Procedure
■ Cleaning
■ Maintenance

Chapter
7
Cleaning and Maintenance

Service Maintenance Procedure

Perform the following procedures whenever you check, service, or repair a

printer. Cleaning the printer, as outlined in the following steps, assures proper
operation and reduces the probability of service calls in the future.
The frequency of use, Average Monthly Print Volume (AMPV), media used,
and environment determine how critical cleaning the printer is and how often it
is necessary.

Recommended Tools

■ Toner vacuum cleaner

■ Clean water
■ Clean, dry, lint-free cloth
■ Black light-protective bag

Cleaning

Perform these cleaning steps as indicated by the operating environment.

Warning

Never apply alcohol or other chemicals to any parts of the printer. Do not use
aerosol cleaners; they may be explosive and flammable under certain
conditions.

Caution

Never use a damp cloth to clean up toner. Be sure to place the Print Cartridge
in a light-protective bag as exposure to light can quickly degrade performance
and result in early failure.

1. Record number of sheets printed.

2. Print several sheets of paper to check for problems or defects.
3. Turn the printer Off and disconnect the power cord.
4. Remove the Print Cartridge, Transfer Roller, Fuser, Duplex Unit (if
present), side covers, and Rear Cover before cleaning each part and the
printer’s interior.
5. Clean the Fans.
6. Ensure that all cover vents are clean and free of obstructions.
7. Remove and clean the paper trays.
8. Clean all rubber rollers with a lint-free cloth slightly dampened with cold
water.

7-2 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Cleaning and Maintenance

Cleaning the Print Cartridge

Caution

Do not touch the OPC Drum or expose the Print Cartridge to light for more
than 5 minutes.

1. Open the front cover.

2. Use a dry lint-free cloth to wipe any dust and/or spilled toner from the
Print Cartridge area. Remove any paper debris from the area.

s3210mfp-084

WorkCentre 3210/3220 Multifunction Printer Service Manual 7-3

Cleaning and Maintenance

Cleaning the Laser Unit

1. Open the front cover.

2. Remove the Print Cartridge (page 8-8).
3. Use a dry Q-tip to wipe the long strip of glass of the Laser Unit.

s3210mfp-085

7-4 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Cleaning and Maintenance

Cleaning the Document Glass

Note
Use only a moistened lint-free cloth to clean the document glass. Do not
use any kind of cleaning agent to clean the glass.

1. Open the scanner lid.

2. Wipe the document glass using a moistened lint-free cloth. Be sure there
are no scratches on the document glass surface.

s3210mfp-086

WorkCentre 3210/3220 Multifunction Printer Service Manual 7-5

Cleaning and Maintenance

Printing the Clean Drum Page

1. On the printer’s Control Panel, press the Menu button.

2. Browse through the menu to find System Setup. Press the OK button.
3. Browse through the menu to find Maintenance. Press the OK button.
4. Verify that Clean Drum is displayed. Press the OK button.
5. A Printing... message is displayed.
2. A Cleaning Drum page is printed.

7-6 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Cleaning and Maintenance

Maintenance

RIP Procedures

Perform these maintenance procedures while servicing the printer.

■ Clean the Feed Rollers, Exit Rollers, and Guides; replace if necessary.
■ Remove and clean the paper trays.

■ Print a Configuration and Error History pages; diagnose, and repair any
problems as indicated.

■ Check the printer engine and image processor firmware fans; if

necessary, clean (dust or vacuum) these areas.

■ Check cleanliness of the interior and exterior, including fans; if necessary,

clean (dust or vacuum) these areas.

■ Review proper printer operation using a customer file, if possible. Check

with the customer regarding any special applications they may be using.

■ Review with the customer all work performed and discuss proper printer
care.

Firmware Upgrade Procedures

There are two methods for upgrading firmware, USB and Network.
1. Down load the applicable files from the Xerox support web site. Unzip
(decompress) the files.
2. Be sure your appropriate firmware updating option (Network or USB) is
available and connected.
3. Reboot the printer.

Using a USB Connection

This method uses the Laser MFP Firmware Utility to upgrade the firmware
over a USB connection.
1. Connect PC and printer with a USB Cable.
2. Start the Laser MFP Firmware Update Utility executable file.

WorkCentre 3210/3220 Multifunction Printer Service Manual 7-7

Cleaning and Maintenance

3. Verify that Local (USB) is selected, then click the F/W Update button.

4. Check the Control Panel display to verify that it reads “Flash Upgrade…”
The messages on the display change as the update progresses.
5. The firmware file is transmitted to printer automatically and printer
initializes when finished. The process can take several minutes to
complete.
6. Print a Configuration page and verify the firmware information.

Using a Network Connection

This method uses CentreWare IS to upgrade the firmware over the network
connection.
1. Ensure the printer is connected to the computer with a network
connection.
2. Verify that you have downloaded the *.fls file.
3. Open a web browser.
4. Enter the printer’s IP address.
5. The CentreWare IS window is displayed.
6. Click the Print button.

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 Cleaning and Maintenance

7. On the left side, click File Download.

8. Click the Browse button and locate the “*.hd” file on your computer.
Select the “*.hd” file and click Open.
9. Click the Blue button to start the firmware update process.

10. A status window is displayed.

11. Messages on the Control Panel display follow the progress of the update
as the printer proceeds through the firmware update. The update is
complete when the printer initializes and returns to “Ready.”
12. Click OK to close the status window when the firmware upgrade is
complete.
13. Print a Configuration page and verify the firmware information.

WorkCentre 3210/3220 Multifunction Printer Service Manual 7-9

Cleaning and Maintenance

7-10 WorkCentre 3210/3220 Multifunction Printer Service Manual

Service Parts Disassembly
In this chapter...
■ Overview
■ Maintenance Items and Consumables
■ Automatic Document Feeder
■ Scanner Assembly
■ Covers
■ Duplex
■ Paper Feeder
■ Xerographics
■ Exit Guide
■ Drive
■ Electrical
■ Options

Chapter
8
Service Parts Disassembly

Overview

This section contains the removal procedures for field-replaceable parts of the
printer listed in the Parts List. In most cases, the replacement procedure is
simply the reverse of the removal procedure. In some instances, additional
steps are necessary and are provided for replacement of the parts. For
specific assemblies and parts, refer to the “Parts List” in Section 9.

Note
Always use the correct type and size screw (page 8-5). Using the wrong
screw can damage tapped holes. Do not use excessive force to remove or
install either a screw or a printer part.

Standard Orientation of the Printer

When needed, the orientation of the printer is called out in the procedure as
an aid for locating the printer parts. The following illustration identifies the
Front, Rear, Left, and Right sides of the printer.

Back

Left

Right

Front
s3210mfp-090

8-2 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Preparation

Before you begin any removal and replacement procedure:

1. Wear an Electrostatic Discharge wrist strap to help prevent damaging to
the sensitive electronics of the print circuit boards.
2. Turn the printer power Off and disconnect the power cord from the wall
outlet.
3. Disconnect all computer interface cables from the printer.
4. Remove Tray 1.
5. Open the Front Cover.
6. Remove the Print Cartridge (page 8-8).

Caution

Do not touch the OPC drum or expose the Print Cartridge to light for more
than 5 minutes.

Note
Names of parts that appear in the removal and replacement procedures
may not match the names that appear in the Parts List. For example, a
part called the Registration Chute Assembly in a removal procedure may
appear on the Parts List as Assembly Registration Chute. When working
on a removal procedure, ignore any prerequisite procedure for parts
already removed.

Caution

Many parts are secured by plastic tabs. Do not over flex or force these parts.
Do not over torque screws threaded into plastic parts.

Warning

Unplug the AC power cord from the wall outlet before removing any printer
part.

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-3

Service Parts Disassembly

Notations in the Disassembly Text

■ The notation “(item X)” points to a numbered callout in the illustration

corresponding to the disassembly procedure being performed.

■ The notation “PLX.X.X” indicates that this component is listed in the Parts
List.

■ Bold arrows in an illustration show direction of movement when removing

or replacing a component.

■ The notation “(tap, plastic, 10 mm)” or “(metal, 6 mm)” refer to the type of
screw being removed.

Note
Provides information specific to the replacement of parts or
assemblies.

8-4 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Fastener Types

The following table lists the primary types of Posi-Drive screws used to
assemble the printer. The procedures provide dimensional specifications for
screws being removed.

Posi-Drive Screw Types used in the Printer

Type Shape Characteristics

Sheet Metal with 1. Gold colored.

flange, gold 2. Includes a round washer.
3. Screw has a flange.
Coarse 4. Diameter is uniform.

Sheet Metal, 1. Silver colored.

silver 2. Diameter is uniform.

Sheet Metal with 1. Silver colored.

flange, silver 2. Screw has a flange.
3. Diameter is uniform.

Sheet Metal with 1. Black colored.

flange, black 2. Screw has a flange.
3. Diameter is uniform.

Caution

Use care when installing self-tapping screws in plastic. To properly start the
screw in plastic, turn the screw counter-clockwise in the hole until you feel the
screw engage the threads, then tighten as usual. Always use the correct type
and size screw and properly align the screw to prevent damaging the tapped
holes. Do not use excessive force to remove or install either a screw or a
printer part.

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-5

Service Parts Disassembly

Maintenance Items and Consumables

Maintenance items include the Transfer Roller, Fuser, Pick-Up Roller, and Tray
Feeder Pad. Consumable item includes the Print Cartridge.

Transfer Roller

PL1.0.11

Caution

Do not touch the surface of the Transfer Roller.

1. Remove the Print Cartridge (page 8-8).

2. Push the Transfer Roller holder forward to release the Transfer Roller.

s3210mfp-020

8-6 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

3. Slide the Transfer Roller toward the right side to release the Roller from
the left holder and carefully lift the Transfer Roller up.
4. Remove the Transfer Roller.

s3210mfp-149

Replacement Note
Do not touch the sponge area of the Transfer Roller during
installation.

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-7

Service Parts Disassembly

Print Cartridge

PL1.0.21

Caution

Do not touch the OPC drum or expose the Print Cartridge to light for more
than 5 minutes.
1. Open the front cover.
2. Push the Print Cartridge handle upward and pull the Print Cartridge out
from the printer.

s3210mfp-087

8-8 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Pick Up Roll

PL4.0.26
1. Remove tray 1.

Note
Do not over flex the tab. This will prevent the pick up idle from resting
securely after installation.

2. Release the pick up idle latch from the pick up shaft.

s3210mfp-021

3. Slide the pick up idle toward the left side pass the groove on the shaft.

Notch

s3210mfp-022

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-9

Service Parts Disassembly

4. Slide the pick up stopper toward the left side away from the pick up
housing.
5. Rotate the pick up rubber and slide it out away from the shaft.
6. Remove the Pick Up Roll.

s3210mfp-023

8-10 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Tray Feed Pad Assembly

PL7.0.14
1. Remove tray 1.
2. Remove paper from tray 1.
3. Press the Tray Feed Pad to the left and right to release the notches on the
left and right sides.

Notches

s3210mfp-016

4. Apply pressure on the lift plate while pressing the white tab to release the
lift plate.

s3210mfp-017

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-11

Service Parts Disassembly

5. Unhook the left and right latches from the left and right hooks on the tray
to release the lift plate from the hooks.

s3210mfp-018

6. While holding the Tray Feed Pad, use a flat tip screwdriver to pry the Tray
Feed Pad notch up from the tray.
7. Remove the Tray Feed Pad from the tray.

s3210mfp-019

8-12 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Fuser

PL8.0.0

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove the Duplex Unit (page 8-69).
2. Remove the Rear Cover (page 8-61).
3. Remove the Rear Guide Unit (page 8-97).
4. Disconnect the wiring harness connector CN53.

CN53

s3210mfp-236

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-13

Service Parts Disassembly

5. Remove 4 screws (12 mm, silver) that secure the Fuser.

6. Pull the Fuser out from the printer.

110V

s3210mfp-025

8-14 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Thermistor

PL8.0.5

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove the Fuser (page 8-13).
2. Remove 1 screw (12 mm, silver) that secures the Thermistor.
3. Remove 2 screws (12 mm. silver) that secure the junction block.
4. Release the wiring harness from the retainer.
5. Pull the junction block forward and disconnect the wiring harness
connector CN45.
6. Remove the Thermistor.

CN45

CN44 s3210mfp-026

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-15

Service Parts Disassembly

Thermostat

PL8.0.7

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove the Fuser (page 8-13).
2. Remove 2 screws (10 mm, black) that secure the Thermostat.
3. Lift the Thermostat away from the fuser cover.
4. Disconnect the wiring harness connectors CN49 & CN50 from the
Thermostat.
5. Remove the Thermostat.

CN49
CN50

s3210mfp-027

8-16 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Heat Roller

PL8.0.10

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove the Fuser (page 8-13).

Caution

Do not apply too much pressure while releasing the tab in the following step to
prevent damaging the lamp cap.

2. Release the tab and remove the right lamp cap.

s3210mfp-028

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-17

Service Parts Disassembly

3. Release the tab and remove the left lamp cap.

s3210mfp-029

4. Unhook the left and right springs that secure the fuser frame and the fuser
cover.

s3210mfp-030

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 Service Parts Disassembly

5. Remove the fuser frame with the pressure rollers from the fuser cover.

s3210mfp-031

6. Disconnect the 2 lamp connectors CN51 & CN52.

7. Remove 2 screws (10 mm, black without washer) that secure the halogen
lamp to the fuser cover.

CN51 CN52

s3210mfp-032

Note
Hold the halogen lamp by the ends so there is no transfer of oil from the
hands onto the lamp, which could damage the lamp.

8. Slide the halogen lamp out away from the Heat Roller.

s3210mfp-033

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-19

Service Parts Disassembly

Replacement Note
Be sure the bushings are placed in the correct position.

Right Bushing

s3210mfp-034

Left Bushing

s3210mfp-035

8-20 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Large Pressure Roller

PL8.0.21

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove the Fuser (page 8-13).

Caution

Do not apply too much pressure while releasing the tab to prevent damaging
the lamp cap.

2. Release the tab and remove the right lamp cap.

s3210mfp-028

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-21

Service Parts Disassembly

3. Release the tab and remove the left lamp cap.

s3210mfp-029

4. Unhook the left and right springs that secure the fuser frame and the fuser
cover.

s3210mfp-030

8-22 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

5. Remove the Small Pressure Roller (page 8-24).

6. On the wide open side of the fuser frame, slide the Large Pressure Roller
out from the fuser frame. On the small open side of the fuser frame, slide
the Large Pressure Roller out from the bushing.

s3210mfp-036

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-23

Service Parts Disassembly

Small Pressure Roller

PL8.0.23

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove the Fuser (page 8-13).

Caution

Do not apply too much pressure while releasing the tab to prevent damaging
the lamp cap.

2. Release the tab and remove the right lamp cap.

s3210mfp-028

8-24 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

3. Release the tab and remove the left lamp cap.

s3210mfp-029

4. Unhook the left and right springs that secure the fuser frame and the fuser
cover.

s3210mfp-030

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-25

Service Parts Disassembly

5. Release the e-ring that the secures the jam link lever.
6. Remove the jam link lever.
7. Repeat steps 5-6 for the other jam link lever.

s3210mfp-223

8. Slide the Small Pressure Roller together with the bushings and the
springs away from the fuser frame.
9. Remove the Small Pressure Roller.

s3210mfp-037

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 Service Parts Disassembly

Halogen Lamp

PL8.0.30

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove the Fuser (page 8-13).

Caution

Do not apply too much pressure while releasing the tab to prevent damaging
the lamp cap.

2. Release the tab and remove the right lamp cap.

s3210mfp-028

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-27

Service Parts Disassembly

3. Release the tab and remove the left lamp cap.

s3210mfp-029

4. Unhook the left and right springs that secure the fuser frame and the fuser
cover.

s3210mfp-030

8-28 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

5. Remove the fuser frame with the pressure rollers from the fuser cover.

s3210mfp-031

6. Disconnect the 2 lamp connectors CN51 & CN52.

7. Remove 2 screws (10 mm, black without washer) that secure the halogen
lamp to the fuser cover.

CN51 CN52

s3210mfp-032

Note
Hold the Halogen Lamp by the ends so there is no transfer of oil from the
hands onto the lamp, which could damage the Lamp.

8. Slide the Halogen Lamp out away from the heat roller.

s3210mfp-033

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-29

Service Parts Disassembly

Replacement Note
Be sure the Bushings are placed in the correct position.

Right Bushing

s3210mfp-034

Left Bushing

s3210mfp-035

8-30 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Automatic Document Feeder

Automatic Document Feeder

PL6.1.0
1. Open the Automatic Document Feeder (ADF).
2. Remove the ADF cable cover.
3. Disconnect the ADF cable.

s3210mfp-151

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-31

Service Parts Disassembly

4. Open, then lift the ADF while tilting it toward the rear and releasing the
latches.
5. Remove ADF from the printer.

s3210mfp-153

8-32 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Replacement Note
Be sure to tilt the ADF toward the rear of the printer in order to insert
the latches into the slots on the Scanner.

s3210mfp-222

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-33

Service Parts Disassembly

ADF Motor

PL6.1.4
1. Remove the ADF Feeder Assembly (page 8-39).
2. Remove the ADF Stacker (page 8-43).
3. Remove the Upper ADF (page 8-40).
4. Remove the Lower ADF (page 8-36).
5. Disconnect the wiring harness connector CN2.
6. Remove 1 screw (12 mm, silver) that secures the ground wire.

CN2

s3210mfp-167

8-34 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

7. Remove 4 screws (12 mm, silver) that secure the ADF Motor.
8. Remove the ADF Motor.

s3210mfp-164

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-35

Service Parts Disassembly

Lower ADF

PL6.1.5
1. Remove the Upper ADF (page 8-40).
2. Turn the ADF over with the top side facing upward.
3. Open the ADF cover.
4. Pull the ADF cover toward the rear to release the notch from the ADF and
slide the ADF cover toward the right side to release the notch on the left
side.

s3210mfp-161

8-36 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

5. Push the upper ADF toward the left to release the Lower ADF from the
hook and lift the Lower ADF while routing the cable through the hole on
the platen cover.

Hole

Hook

s3210mfp-163

6. Lift the Lower ADF from the platen cover.

s3210mfp-162

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-37

Service Parts Disassembly

7. Disconnect the 2 wiring harness connectors CN1 and CN2 from the ADF
board.

CN2

CN1

s3210mfp-168

8-38 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

ADF Feeder Assembly

PL6.1.6
1. Open the ADF cover.
2. Turn the bushing upward to release the ADF Feeder Assembly from the
Upper ADF.
3. Lift and slide the ADF Feeder Assembly toward the right side.
4. Remove the ADF Feeder Assembly.

1
2

s3210mfp-146

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-39

Service Parts Disassembly

Upper ADF

PL6.1.7
1. Remove the ADF (page 8-31).
2. Turn the ADF over with the bottom side facing upward.
3. Remove 4 screws (12 mm, silver) that secure the ADF stacker and lower
ADF.

s3210mfp-155

8-40 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

4. Turn the ADF over with the top side facing upward.
5. Open the ADF cover.
6. Remove 2 screws (12 mm, silver) that secure the Upper ADF.
7. Push the Upper ADF toward the left to release the 2 latches.
8. Lift and remove the Upper ADF.

Latch Locations

s3210mfp-157

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-41

Service Parts Disassembly

Platen Cover

PL6.1.9
1. Remove the Upper ADF (page 8-40).
2. Remove the Lower ADF (page 8-36), steps 1-2.
3. Push the lower ADF toward the left to release the lower ADF from the
hook and lift the lower ADF while routing the cable through the hole on the
Platen Cover.

Hole

Hook

s3210mfp-163

4. Remove the lower ADF from the Platen Cover.

s3210mfp-226

8-42 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

ADF Stacker

PL6.1.10
1. Remove the ADF (page 8-31).
2. Turn the ADF over with the bottom side facing up.
3. Remove 2 screws (12 mm, silver) that secure the ADF Stacker.

s3210mfp-154

4. Turn the ADF over with the top side facing upward.
5. Open the ADF cover.
6. Lift and remove the ADF Stacker.

s3210mfp-156

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-43

Service Parts Disassembly

Platen Cover Hinge

PL6.2.2
1. Remove the ADF (page 8-31).
2. Turn the ADF over with the bottom facing upward.
3. Remove 3 screws (12 mm, silver) that secure the Platen Cover Hinge.
4. Remove the Platen Cover Hinge.

s3210mfp-251

8-44 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

ADF Idle Shaft/ ADF Feed Roller

PL6.2.3/ PL6.2.4
1. Remove the ADF (page 8-31).
2. Remove the ADF Platen Cover (page 8-42).
3. Pry the Shaft out from the ADF platen cover.
4. Remove the ADF Feed Roller.

Idle Shafts

Feed Rollers

s3210mfp-170

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-45

Service Parts Disassembly

ADF Pinch Roll

PL6.1.5
1. Remove the ADF (page 8-31).
2. Remove the Platen Cover (page 8-42).
3. Pry the roller shaft out from the platen cover.
4. Remove the ADF Pinch Roll.

s3210mfp-171

8-46 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

ADF Feed Pad Assembly

PL6.1.11
1. Remove the ADF Feeder Assembly (page 8-39).
2. Pry the ADF Feed Pad Assembly upward toward the right side.
3. Press the left and right sides of the ADF Feed Pad Assembly inward to
release it from the upper ADF.
4. Remove the ADF Feed Pad Assembly.

s3210mfp-169

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-47

Service Parts Disassembly

Scanner Assembly

Platen Assembly

PL6.0.3
1. Remove the ADF (page 8-31).
2. Remove the Right Cover (page 8-62).
3. Remove 2 screws (12 mm, silver) that secure the Platen Assembly.

s3210mfp-159

8-48 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Note
The middle cover remains with the printer.

4. Disconnect the wiring harness connectors CN3, CN4, CN5, CN8, CN22,
and USB connector from the Main Controller Board.
5. Remove 1 screw (12 mm, silver) that secures the ground wire.

CN22

USB Connector

Ground Screw

CN8
CN3

CN5

s3210mfp-160

6. Push the Platen Assembly toward the rear to release the 2 tabs.
7. Lift and remove the Platen Assembly.

s3210mfp-221

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-49

Service Parts Disassembly

Contact Image Sensor

PL6.3.1-10-3
1. Remove the Upper Platen (page 8-57).
2. Disconnect the ribbon cable.
3. Tilt the sensor bracket to release the Contact Image Sensor from the
bracket.

s3210mfp-182

Note
Be careful not to lose the springs.

s3210mfp-183

8-50 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Timing Belt

PL6.3.1-10-7
1. Remove the Upper Platen (page 8-57).
2. Release the sensor and bracket from the scan unit.
3. Turn the sensor and bracket over with the Belt on the top side.
4. Release the clip that secures the Belt.
5. Remove the clip.
6. Remove the Belt from the bracket.

s3210mfp-179

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-51

Service Parts Disassembly

Replacement Note
Be sure to secure the Belt with the clip.

s3210mfp-180

Be sure to secure the Belt to the rollers.

s3210mfp-181

8-52 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Sensor

PL6.3.1-10-9
1. Remove the Upper Platen (page 8-57).
2. Disconnect the wiring harness connector CN1.
3. Release the Sensor from the lower scan frame and remove the Sensor.

CN1 s3210mfp-174

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-53

Service Parts Disassembly

Scan Drive Unit

PL6.3.1-10-15
1. Remove the Right Cover (page 8-62).
2. Disconnect the wiring harness connector CN3 from the Main Controller
Board.

CN3

s3210mfp-231

3. Remove the Control Panel (page 8-67).

4. Remove the Upper Platen (page 8-57).
5. Remove 4 screws (12 mm, silver) that secure the lower scan frame.

s3210mfp-175

8-54 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

6. Turn the lower scan frame over.

7. Remove 3 screws (12 mm, silver) that secure the Motor.
8. Remove the Motor.

s3210mfp-184

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-55

Service Parts Disassembly

USB Host PBA

PL6.3.1-11
1. Remove the Control Panel (page 8-67).
2. Disconnect the USB Host PBA Cable.
3. Remove 1 screw (12 mm, silver) that secures the USB Host PBA.
4. Remove the USB Host PBA.

s3210mfp-173

8-56 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Upper Platen

PL6.3.2
1. Remove the Control Panel (page 8-114).
2. Remove 4 screws (12 mm, silver) that secure the Upper Platen.
3. Pry the Upper Platen to release the 4 latches.
4. Lift and remove the Upper Platen.

Latches Latches

s3210mfp-172

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-57

Service Parts Disassembly

Covers

Front Cover

PL2.0.1
1. Remove tray 1.
2. Open the Front Cover.
3. Carefully press the left or right latch toward the center to release the Front
Cover from the notch.
4. Slide the Front Cover out at angle and remove the Front Cover.

s3210mfp-234

8-58 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Left Cover

PL2.0.2
1. Disconnect the Optional Feeder cable from the printer (if the Optional
Feeder is connected).
2. Remove the Front Cover (page 8-58).
3. Remove the Duplex Unit (page 8-69).
4. Remove the Rear Cover (page 8-61).
5. Pry the bottom rear of the Left Cover to release the 3 bosses on the
bottom of the cover.
6. Slide the Left Cover out and remove the Left Cover.

s3210mfp-121

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-59

Service Parts Disassembly

Replacement Note
Place the front side of the Left Cover at an angle to secure the latch of
the Left Cover to the notch on the printer frame while sliding the Left
Cover toward the printer.

s3210mfp-185

8-60 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Rear Cover

PL2.0.3
1. Remove the Duplex Unit (page 8-69).
2. Open the Rear Cover.
3. Press the Rear Cover toward one side to release the notch from the
printer frame.
4. Slide the Rear Cover out and remove the Rear Cover.

s3210mfp-186

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-61

Service Parts Disassembly

Right Cover

PL2.0.4
1. Remove the Front Cover (page 8-58).
2. Remove the Duplex Unit (page 8-69).
3. Remove the Rear Cover (page 8-61).
4. Remove 1 screw (12 mm, silver) that secures the Right Cover.

s3210mfp-235

8-62 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Caution

Use care when removing the Right Cover. The Power Supply Fan and wiring
are secured to the Right Cover.

5. Pry the rear bottom of the Right Cover to release the 2 bosses on the
bottom of the printer while releasing the two locking tabs on the top side
of the Right Cover.
6. Disconnect the wiring harness connector CN11.
7. Slide the Right Cover outward at angle and remove the Right Cover.

CN11

s3210mfp-088

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-63

Service Parts Disassembly

Replacement Note
Connect the fan wiring harness to the Main Controller Board. Place
the front side of the Right Cover at an angle to secure the latch of the
Right Cover to the notch on the printer frame while sliding the Right
Cover toward the printer.

s3210mfp-227

8-64 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Middle Cover

PL3.0
1. Remove the Print Cartridge (page 8-8).
2. Remove the Left Cover (page 8-59).
3. Remove the Scanner Assembly (page 8-48).
4. Disconnect the wiring harness connectors CN4 and CN45.

CN4

CN45

s3210mfp-188

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-65

Service Parts Disassembly

5. Remove 5 screws (12 mm, silver) that secure the Middle Cover.
6. Lift and remove the Middle Cover.

s3210mfp-166

8-66 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Control Panel

PL6.3.1
1. Remove the ADF (page 8-31).
2. Pry the Control Panel bezel and remove the Control Panel bezel.

s3210mfp-207

3. Use a flat tip screwdriver to pry the Control Panel to release the 4 clips.

Clip
s3210mfp-208

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-67

Service Parts Disassembly

4. Turn the Control Panel over and disconnect the wiring harness
connectors CN1, CN4, and CN5.
5. Remove the Control Panel.

CN4, CN5

CN1 s3210mfp-209

8-68 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Duplex

Duplex Unit

PL1.0.13
1. Pull the Duplex Unit out of the printer.

s3210mfp-125

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-69

Service Parts Disassembly

Paper Feeder

Out Bin Full Sensor

PL3.0.10
1. Remove the Scanner Assembly (page 8-48).
2. Disconnect the wiring harness CN41.
3. Release the Bin Full Sensor from the middle cover.
4. Remove the Bin Full Sensor.

CN41

s3120mfp-249

8-70 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Registration Clutch

PL4.0.18
1. Remove the Drive Unit Assembly (page 8-98).
2. Remove 3 screws (12 mm, silver) that secure the Feed Bracket.
3. Remove the feed bracket.
4. Disconnect the black and gray wiring harness connector CN32.
5. Remove the Registration Clutch.

CN32
s3210mfp-038

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-71

Service Parts Disassembly

Replacement Note
Be sure the D-shaped roller fits properly with the idle feed shaft.

s3210mfp-214

Make sure the 2 mounting bosses are seated properly when installing the
Bracket. If the Bracket is not correctly installed, paper jam and grinding noise
will occur.
Be sure to secure the 3 screws in the order (1-3).

1 3

s3210mfp-218

8-72 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Feed Roller (Registration Roller)

PL4.0.20
1. Remove the Middle Cover (page 8-65).
2. Remove the Registration Clutch (page 8-71).
3. Remove the exit idle gear and the feed gear.
4. Remove the Pick Up Solenoid (page 8-79).
5. Remove the HVPS (page 8-101).
6. Remove the Power Supply (page 8-104).
7. Remove the Power Supply Shield (page 8-113).
8. Remove 3 screws that secure the swing bracket.
9. Remove the swing bracket.

3
s3210mfp-040

10. Remove the swing collar, the duplex gear, and the swing unit.

s3210mfp-041

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-73

Service Parts Disassembly

11. Remove the gear and 1 screw (12 mm, silver) that secures the regi holder.
12. Remove the regi holder.

s3210mfp-042

13. Remove 2 screws (12 mm, silver) that secure the idle feed shaft.
14. Remove the feed shaft together with the springs and bushings.

s3210mfp-043

8-74 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

15. Use a flat tip screwdriver to release the Feed Roller.

s3210mfp-044

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-75

Service Parts Disassembly

Pick Up Gear

PL4.0.21
1. Remove the Registration Clutch (page 8-71).
2. Remove the Pick Up Gear.

s3210mfp-216

8-76 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Exit Idle Gear

PL4.0.34
1. Remove the Registration Clutch (page 8-71).
2. Remove the Exit Idle Gears.

s3210mfp-215

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-77

Service Parts Disassembly

Feed Gear

PL4.0.35
1. Remove the Registration Clutch (page 8-71).
2. Remove the Retaining Ring and Feed Gear.

s3210mfp-217

8-78 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Pick Up Solenoid

PL4.0.37
1. Remove the Drive Unit Assembly (page 8-98).
2. Disconnect the black and gray wiring harness connector CN33.
3. Remove 1 screw (12 mm, silver) that secures the Pick Up Solenoid.
4. Remove the Pick Up Solenoid.

CN33

s3210mfp-039

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-79

Service Parts Disassembly

Upper Exit Frame

PL4.0.47

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove the Fuser (page 8-13).
2. Remove the Main Controller Board (page 8-100).
3. Remove the Laser Unit (page 8-95).
4. Remove the Controller Shield (page 8-100).
5. Remove the CRUM Board (page 8-96).
5. Remove the Exit Roller (page 8-81).
6. Remove 4 screws (12 mm, silver) that secure the Upper Exit Frame.

Left Side Right Side

s3210mfp-224

7. Lift and remove the Upper Exit Frame.

s3210mfp-225

8-80 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Exit Roller

PL4.0.59

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove the Fuser (page 8-13).
2. Remove the Middle Cover (page 8-65).
3. Release the clip on the Exit Roller from the upper exit frame.
4. Remove the Exit Roller.

s3210mfp-250

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-81

Service Parts Disassembly

Feed Actuator

PL4.0.72
1. Remove Tray 1.
2. Remove the Print Cartridge (page 8-8).
3. Remove the Duplex Unit (page 8-69).
4. Place the printer on its right side.
5. Remove 2 screws (12 mm, silver) that secure the duplex path frame.

s3210mfp-048

8-82 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

6. Press the latch to release the Feed Actuator from the printer frame.

Latch s3210mfp-047

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-83

Service Parts Disassembly

Duplex Actuator

PL4.0.73
1. Remove Tray 1.
2. Remove the Print Cartridge (page 8-8).
3. Remove the Duplex Unit (page 8-69).
4. Place the printer on its right side.
5. Remove 2 screws (12 mm, silver) that secure the duplex path frame.

s3210mfp-048

8-84 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

6. Press the latch to release the Duplex Actuator from the printer frame.

Latch

s3210mfp-049

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-85

Service Parts Disassembly

Feed Sensor

PL4.0.75
1. Remove tray 1.
2. Open the front cover.
3. Remove the Print Cartridge (page 8-8).
4. Remove the Duplex Unit (page 8-69).
5. Place the printer on its right side.
6. Remove 2 screws (12 mm, silver) that secure the duplex path frame.

s3210mfp-048

8-86 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

7. Remove the Feed Actuator (page 8-82).

8. Disconnect the Feed Sensor wiring harness connector.
9. Remove the Feed Sensor.

s3210mfp-050

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-87

Service Parts Disassembly

Paper Empty Sensor

PL4.0.75
1. Remove tray 1.
2. Remove the Print Cartridge (page 8-8).
3. Remove the Duplex Unit (page 8-69).
4. Place the printer on its right side.
5. Remove 2 screws (12 mm, silver) that secure the duplex path frame.

s3210mfp-048

8-88 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

6. Remove the Duplex Actuator (page 8-84).

7. Disconnect the Paper Empty Sensor wiring harness connector.
8. Remove the Paper Empty Sensor.

Latch s3210mfp-051

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-89

Service Parts Disassembly

Feed Roller

PL4.0.83
1. Remove the Drive Assembly (page 8-98).
2. Remove 3 screws (12 mm, silver) that secure the feed bracket.
3. Remove the feed bracket.

s3210mfp-046

4. Remove the exit idle gear and the feed gear.

5. Release the Feed Roller from the clips and remove the Feed Roller.

s3210mfp-045

8-90 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Replacement Note
Align the D-shaped feed roller with the D-shaped shaft.

s3210mfp-232

Empty Actuator

PL4.0.84
1. Remove Tray 1.
2. Remove the Print Cartridge (page 8-8).
3. Remove the Scanner Assembly (page 8-48).
4. Remove the Feed Roller (page 8-81).
5. Slide the Empty Actuator out from the feed roller.

s3210mfp-052

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-91

Service Parts Disassembly

Exit Actuator

PL8.0.19

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove tray 1.
2. Remove the Print Cartridge (page 8-8).
3. Remove the Front Cover (page 8-58).
4. Remove the Fuser (page 8-13).
5. Release the Exit Actuator from the fuser.

s3210mfp-053

8-92 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Exit Sensor

PL8.0.37

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove the Print Cartridge (page 8-8).
2. Remove the Front Cover (page 8-58).
3. Remove the Fuser (page 8-13).
4. Release the tab to remove the right lamp cap.

s3210mfp-028

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-93

Service Parts Disassembly

5. Release the latch that secures the Exit Sensor and remove the Exit
Sensor.

s3210mfp-054

8-94 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Xerographics

Laser Unit

PL1.0.12
1. Remove the Middle Cover (page 8-65).
2. Disconnect the Laser Unit wiring harness CN7 connector.
3. Remove 4 screws (10 mm, silver) that secure the Laser Unit.
4. Remove the Laser Unit.

s3210mfp-055

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-95

Service Parts Disassembly

CRUM Terminal

PL4.0.53
1. Remove the Laser Unit (page 8-95).
2. Disconnect the CRUM Terminal wiring harness connector.
3. Remove 1 screw (12 mm, silver) that secures the CRUM Terminal.
4. Remove the CRUM Terminal.

s3210mfp-056

8-96 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Exit Guide

Rear Guide Unit

PL4.0.114

Warning

Allow the Fuser to cool before performing this procedure.

1. Remove the Duplex Unit (page 8-69).
2. Open the Rear Cover.
3. Open the Rear Guide Unit.
4. Push the Rear Guide Unit toward one side to release the notch from the
printer frame.
5. Slide the Rear Guide Unit out and remove the Guide Unit.

s3210mfp-126

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-97

Service Parts Disassembly

Drive

Drive Unit Assembly

PL1.0.8
1. Remove the Left Cover (page 8-59).
2. Remove 7 screws (12 mm, silver) that secure the Drive Unit Assembly.

7
3
6

s3210mfp-057

3. Disconnect the Drive Unit Assembly wiring harness connector and

remove the Drive Unit Assembly.

CN19
s3210mfp-058

8-98 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Replacement Note
Be sure to secure the 7 screws in the order (1-7).

7
3
6

s3210mfp-057

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-99

Service Parts Disassembly

Electrical

Main Controller Board

PL1.0.2
Note
The Main Controller Board cannot be interchanged between the
WorkCentre 3210 and WorkCentre 3220.

1. Remove the Right Cover (page 8-62).

2. Disconnect all the wiring harness connectors.
3. Remove 4 screws that secure the Main Controller PBA.
4. Remove the Main Controller PBA.

s3210mfp-059

Replacement Note
Be sure to transfer the memory DIMM from the old Main Controller
Board to the new PBA.

When installing the Main Controller Board, use pliers to guide the
USB cable into the Main Controller Board.

8-100 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

High Voltage Power Supply

PL1.0.3
1. Remove the Right Cover (page 8-62).
2. Remove 6 screws (12 mm, silver) that secure the HVPS.

s3210mfp-061

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-101

Service Parts Disassembly

3. Disconnect the wiring harness connector CN1.

4. Remove the HVPS.

CN1

s3210mfp-062

Replacement Note
Secure the 6 screws in order (1-6). Be careful not to drop the 4
Contact Springs.

s3210mfp-063

8-102 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Open the Rear Cover to allow the actuator to move freely.

Make sure the Switch Actuator does not interfere with the Link Cover Rear.

2 pt

s3210mfp-064

Rear Link Cover with MEA Unit Guide Rear in Down Position (Correct)

s3210mfp-065

Rear Link Cover with MEA Unit Guide Rear in Up Position (Incorrect)

s3210mfp-066

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-103

Service Parts Disassembly

Power Supply

PL1.0.4
1. Remove the Right Cover (page 8-62).
2. Disconnect the 3 wiring harness connectors CON1, CON2, and CON4.

CON2 CON1

s3210mfp-142
CON4

3. Remove 4 screws (12 mm, silver) that secure the Power Supply.
4. Remove the Power Supply.

s3210mfp-187

8-104 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Replacement Note
Be sure to attach the Power Supply Insulation to the Power Supply
Shield prior to installing the Power Supply.

s3210mfp-068

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-105

Service Parts Disassembly

Fax Board

PL1.0.24
1. Remove the Scanner Assembly (page 8-48).
2. Use a flat tip screwdriver to remove the fax board cover.

s3120mfp-176

8-106 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

3. Disconnect the wiring harness connector CN2 and the ribbon cable
connector CN1 on the Fax Board.
4. Remove 2 screws that secure the Fax Board.

CN1

CN2

s3210mfp-177

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-107

Service Parts Disassembly

Power Supply Fan

PL2.0.4-5
1. Remove the Right Cover (page 8-62).
2. Disconnect the wiring harness connector CN48.
3. Release the wiring harness from the retainers.
4. Release the Power Supply Fan from the Right Cover.

CN48
s3210mfp-228

8-108 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Zenor PBA

PL4.0.3
1. Remove the Middle Cover (page 8-65).
2. Remove the Controller Shield (page 8-112).
3. Remove 1 screw (12 mm, silver) that secures the Zenor PBA.
4. Remove the Zenor PBA.

s3210mfp-075

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-109

Service Parts Disassembly

Main Fan

PL4.0.5
1. Remove the Print Cartridge (page 8-8).
2. Remove the Right Cover (page 8-62).
3. Disconnect the gray and black wiring harness connector CN2.
4. Pull the Fan out away from the printer and remove the Fan.

CN2

s3210mfp-070

8-110 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Laser Unit Fan

PL4.0.39
1. Remove the Drive Unit Assembly (page 8-98).
2. Disconnect the gray and black wiring harness connector CN34.
3. Pull the Fan out away from the printer and remove the Fan.

CN34

s3210mfp-072

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-111

Service Parts Disassembly

Controller Shield

PL4.0.63
1. Remove the Middle Cover (page 8-65).
2. Remove the Main Controller PBA (page 8-100).
3. Disconnect the 2 wiring harness connectors on the back of the Controller
Shield.
4. Remove 1 screw (12 mm, silver) and 1 screw (12 mm, black) that secure
the Controller Shield.

s3210mfp-060

5. Release the Controller Shield from the frame.

Replacement Note
Be sure to secure the ground wire between the Controller Shield and
the screw.

8-112 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Power Supply Shield

PL4.0.64
1. Remove the HVPS (page 8-101).
2. Remove the Power Supply (page 8-104).
3. Remove the power supply insulation.
4. Remove 1 screw (12 mm, silver) that secures the ground wire and 2
screws (12 mm, black) securing the Power Supply Shield.
5. Remove the Power Supply Shield.

s3210mfp-069

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-113

Service Parts Disassembly

Replacement Note
Be sure to attach the power supply insulation to the Power Supply
Shield.

s3210mfp-068

8-114 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

UI PBA

PL6.4.13
1. Remove the Control Panel (page 8-67).
2. Remove 4 screws (12 mm, silver) that secure the Control Panel.

CN4, CN5

CN1 s3210mfp-210

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-115

Service Parts Disassembly

Options

DIMM

Caution

Be sure to wear proper ESD protection to prevent from damaging the DIMM.

1. Turn the printer power Off.

2. Unplug all cables from the printer.
3. Open the DIMM Cover.

s3210mfp-127

4. Release the left and right latches that secure the DIMM and remove the
DIMM.

s3210mfp-189

8-116 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Optional Tray Assembly

PL10.0.0

Caution

Use care when removing the printer from the Optional Tray Assembly.

1. Disconnect the Optional Feeder cable.

s3210mfp-190

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-117

Service Parts Disassembly

2. Carefully lift the printer from the Optional Tray Assembly.

14 kg
31 lb.

s3210mfp-191

8-118 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Left Cover

PL10.0.4
1. Remove the Optional Tray Assembly (page 8-117).
2. Remove 2 screws (12 mm, silver) that secure the Left Cover.
3. From the top side of the sheet feeder, pry the Left Cover to release the
Cover from the 2 notches.
4. While pressing on the ground, slide the Left Cover out and remove the
Left Cover.

Latches

Ground

Bosses

s3210mfp-192

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-119

Service Parts Disassembly

Motor Housing

PL10.0.9
1. Remove the Optional Tray Assembly (page 8-117).
2. Remove the Left Cover (page 8-119).
3. Remove 4 screws (12 mm, silver) that secure the Motor Housing.

s3210mfp-193

4. Slide the Motor Housing away from the Optional Tray Assembly.

s3210mfp-229

8-120 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Replacement Note
Be sure to secure the ground wire when installing the Motor Housing.

s3210mfp-230

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-121

Service Parts Disassembly

Pick Up Unit

PL10.0.10
1. Remove the Optional Tray Assembly (page 8-117).
2. Remove Tray 2.

Note
Do not flex the latch. This will prevent the pick up idle from resting
securely after installation.

3. Release the pick up stopper latch from the pick up shaft.

s3210mfp-194

8-122 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

4. Slide the pick up stopper away from the pick up idle pass the groove on
the shaft.

s3210mfp-195

5. Slide the pick up idles away from the pick up rubber.

6. Rotate the pick up rubber, slide it out away from the shaft and remove the
Pick Up Unit.

s3210mfp-196

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-123

Service Parts Disassembly

Pick Up Solenoid

PL10.0.11-16
1. Remove the Optional Tray Assembly (page 8-117).
2. Turn the Optional Tray Assembly over with the bottom side facing upward.
3. Remove 1 screw (12 mm, silver) that secures the SIMM Cover.
4. Remove the SIMM Cover and the Harness Cover.

s3210mfp-197

8-124 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

5. Turn the Optional Tray Assembly over.

6. Remove the Left Cover (page 8-119).
7. Remove the Motor Housing (page 8-120).
8. Disconnect the Solenoid wiring harness connector CN56.
9. Push the harness into the tray cavity.
10. Disconnect the wiring harness from the dual female connector.

CN56

s3210mfp-211

11. Remove 1 screw (12 mm, silver) that secures the Solenoid.
12. Remove the Solenoid.

s3210mfp-212

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-125

Service Parts Disassembly

Pick Up Roll Retainer

PL10.0.11-18
1. Remove the Feed Roller (page 8-127).
2. Release the clip from the shaft while pushing the shaft toward the motor
side.
3. Remove the Pick Up Roll Retainer.

s3210mfp-242

8-126 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Service Parts Disassembly

Feed Roller

PL10.0.11-23
1. Remove the Optional Tray Assembly (page 8-117).
2. Remove the Left Cover (page 8-119).
3. Remove the Motor Housing (page 8-120).
4. Remove the gears.

s3210mfp-213

5. Remove the following parts:

a. Pick Up Unit (page 8-122)
b. Pick Up Roll Retainer (page 8-126)
c. Pick Up Bushing
6. Release the clip from the shaft while pushing the shaft toward the motor
side.
7. Slide the Feed Roller out from the Optional Tray Assembly and remove
the Feed Roller.

s3210mfp-198

WorkCentre 3210/3220 Multifunction Printer Service Manual 8-127

Service Parts Disassembly

8-128 WorkCentre 3210/3220 Multifunction Printer Service Manual

Parts List
In this chapter...
■ Serial Number Format
■ Using the Parts List
■ Parts Lists
■ Options
■ Xerox Supplies and Accessories

Chapter
9
Parts List

Serial Number Format

Changes to Xerox products are made to accommodate improved components

as they become available. It is important when ordering parts to include the
following information:
■ Component's part number
■ Product type or model number
■ Serial Number of the printer
The serial number is found on a label located on the back of the printer.

WorkCentre™ 3220

Xerox Corporation

Manufactured: JUNE 2009

NOM
CLASS 1 LASER PRODUCT
Serial No.: 9H61BAXQA00275M

s3210mfp-119

The nine-digit serial number has the following format:

PPPRSSSSSS
PPP = Three digit alphanumeric product code

Product Code Product

UAG 3210, 110 V Engine
UAH 3210, 220 V Engine
UAK 3220, 110 V Engine
UAL 3220, 220 V Engine
R = Single digit numeric revision digit, 0~9. To be rolled when a major product
change occurs and initiated with a change request
SSSSSS = Six digit numeric serial number based on the following table:

Product Starting Serial Number Ending Serial Number

3210, 110V Engine 536501 558500
3220, 110V Engine 492501 536500
3210, 220V Engine 426501 470500
3220, 220V Engine 470501 492500

Example

UAK0492590: Xerox Serial Number

UAK: Product Code for the WorkCentre 3220, 110V printer
492590 = Serial Number for 3220

9-2 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Using the Parts List

■ ID No.: The callout number from the exploded part diagram.

■ Name/Description: The name of the part to be ordered and the number

of parts supplied per order.

■ Part Number: The material part number used to order that specific part.
■ Parts identified throughout this manual are referenced PL#.#.#; For
example, PL3.1.10 means the part is item 10 of Parts List 3.1.

■ A black triangle preceding a number followed by a parenthetical statement

in an illustrated parts list means the item is a parent assembly, made up of
the individual parts called out in parentheses.

■ The notation “with X~Y” following a part name indicates an assembly that
is made up of components X through Y. For example, “1 (with 2~4)”
means part 1 consists of part 2, part 3, and part 4.

■ An asterisk (*) following a part name indicates the page contains a note
about this part.

■ The notation (NS) next to a part indicates that particular part is not
spared, but contained in a kit or major assembly.

■ The notation “J1<>J2 and P2” is attached to a wire harness. It indicates

that connector Jack 1 is attached to one end of the wire harness and
connector J2 is attached to the other end that is plugged into P2.

Note
Only parts showing part numbers are available for ordering by support.
Parts not showing part numbers are available on the parent assembly.

Abbreviations

Abbreviation Meaning

C C-ring
E E-ring
KL K-clip
S Screw

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-3

Parts List

Parts Lists

Parts List 1.0 Main

20 0
30
22
23

24

19

14
12

9
16 13
10 11

8
1

21 3
5
4
17
7 6
15

25
18

s3210mfp-091

9-4 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 1.0 Main

ID No. Name/Description Part Number

0. 24 PPM, Mono Laser MFP (3210)

28 PPM, Mono Laser MFP (3220)
1. ELA HOU-Frame_220V
ELA HOU-Frame_110V
2. Main Controller PBA (3210) 140N63400
Main Controller PBA (3220) 140N63399
3. HVPS 105N02147
4. SMPS 110V (Power Supply) 105N02162
SMPS 220V (Power Supply) 105N02163
5. CBF Harness-Fuser AC
6. Harness-SMPS
7. CBF Harness-HVPS
8. Drive Unit Assembly 007N01601
9. CBF Harness-Motor & Solenoid
10. CBF Harness-AC-Inlet
11. Transfer Roller 022N02354
12. LSU Unit (Laser Unit) 122N00279
13. Duplex Unit 022N02410
14. Rear Cover Assembly 002N02734
15. Right Cover Assembly 101N01442
16. Left Cover Assembly 101N01443
17. Cassette Assembly (Tray) 050N00542
18. Front Cover Assembly 101N01440
19. Middle Cover Assembly 101N01444
20. ELA HOU-Scan_High
ELA HOU-Scan_Low
21. Print Cartridge - 2K 106R01485
Print Cartridge - 4K 106R01486
Print Cartridge - 4K (DMO - only) 106R01487
22. FAX_Board Cover
23. Screw-Taptite
24. FAX Board 140N63240
25. Power Cord 110V 105N02072
Power Cord 220V 117N01769
30 Terminator (220 V Only) 114N00078

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-5

Parts List

Parts List 2.0 Cover Assemblies

2-1 2-2

3-3
2-4 3-2
2-3
3-1
3
2

3-4
0

4-2

5 4-1

4-4
1-5 4 4-3
1
1-2 4-5
1-4

1-1 1-3
s3210mfp-092

9-6 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 2.0 Cover Assemblies

ID No. Name/Description Part Number

0. ELA HOU-Cover
1. Front Cover Assembly 101N01440
1-1. Screw-Taptite
1-2. Locker-Latch Push
1-3. Bracket-Manual
1-4. Cover-Manual
1-5. Cover-Front
2. Left Cover Assembly 101N01443
2-1. Cover-Left
2-2. Sponge-Cover Side L
2-3. Sponge-Side Bottom L
2-4. Sponge-Side Front
3. Rear Cover Assembly 002N02734
3-1. Cover-Rear
3-2. Guide-Change_Dup
3-3. Sponge-Guide Change Dup
3-4. Sponge-Cover Rear
4. Right Cover Assembly 101N01442
4-1. Cover-Right
4-2. Cover-Right DIMM
4-3. Sponge-Side Bottom R
4-4. Sponge-Side Front
4-5. Power Supply Fan 127N07354

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-7

Parts List

Parts List 3.0 Middle Cover Assembly

0
7

11
10

9
1

2
4
5
3

5
s3210mfp-093

9-8 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 3.0 Middle Cover Assembly

ID No. Name/Description Part Number

0. Middle Cover Assembly 101N01444

1. Speaker
2. Stacker-RX Large
3. Stacker-RX Small
4. Ground-Brush
5. PMO-SUB_M_Stacker
6. Cover-Middle
7. Cover-L_FAX_Board
8. Bin Full Actuator Holder
9. Bin Full Actuator
10. Bin Full Sensor 130N01274
11. Screw-Taptite

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-9

Parts List

Parts List 4.0 Frame

55 56 60
57 58 59
53
51 60
0
54-3
50 49 48 52 54-2 54 115
54-1
42 46 54-4
41
47

40
18 44
39 43 117
35 38
36 17 45
37
1
34 3
21-2 2
21 33 4
116
32 31
21-1 21-3
5
30 7
29 6-16-2
6
28 8
20 9 12 13
19 1415 16

24 4 10 11
22 25
23 26-1
26-2
26
25
23 27
26-3
s3210mfp-094

9-10 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

95
114
94
93

113
96 92
100 104 105
99
98 97 102
101 102
103 112 111
110 107
106
108 109 1

81
66 63
80
83
82 75 64
85 67
86 84 68
87 70 71
89 87 69 65
88 76
72
91 75
90
73 75
74
0
77
78 79

s3210mfp-095

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-11

Parts List

Parts List 4.0 Frame

ID No. Name/Description Part Number

0. ELA HOU-Frame_110V
ELA HOU-Frame_220V
1. Frame-Base
2. Ground-Zenor
3. Zenor PBA 140N63401
4. PMO-Locker CST
5. Main Fan 127N07572
6. HV Contact
6-1. ICT Shaft HV Large
6-2. Spring ETC-HV Large
7. Ground-Motor_Main
8. Ground-Controller
9. Ground-Paper
10. Ground-BRKT Front
11. Ground-Transfer
12. Holder-REGI
13. MEA Unit Swing
14. Gear Duplex RDCN
15. Collar Swing
16. BRKT Swing
17. Shaft-Feed REGI
18. Registration Clutch 121N01169
19. PMO-Bushing Feed
20. Roller-Feed REGI
21. Pick Up Gear 130N01538
21-1. Gear Pick Up A
21-2. Spring-CS
21-3. Gear Pick Up B
22. Cam-Pick Up
23. PMO-Idle Pick Up
24. Shaft-P-Pick Up
25. Stopper-M-Pick Up_R2
26. Pick Up Roll 130N01540
26-1. Rubber Pick Up
26-2. Housing-M-Pick Up
26-3. Housing-M-Pick Up_R2
27. Bush-M-Pick Up R2

9-12 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 4.0 Frame (continued)

ID No. Name/Description Part Number

28. Shaft-Feed
29. Gear-Feed DR 16
30. Ground-Guide TR
31. Spring-TS
32. Cam-M-Pick Up
33. Ring-CS;ID3,OD3,T0.25,BLACK,SU
34. Exit Idle Gear 007N01630
35. Feed Gear 007N01631
36. Bracket-Feed
37. Pick Up Solenoid 121N01168
38. Screw-Taptite
39. Laser Unit Fan 127N07572
40. Holder Power
41. Shield-Power_SWITCH
42. Plate-Power CAP
43. Ground-SCF
44. PBA LED-Panel
45. Frame-LSU-Holder-R
46. Frame-LSU-Holder_L
47. Upper Exit Frame 001N00515
48. Gear-M-Fuser Idle 1
49. Ring-CS
50. CBF Harness-LSU SW&Fan
52. Terminal-CRUM
53. SUB Terminal PBA 140N63398
54-1. Holder-Exit Roller
54-2. Roller-Exit Main
54-3. Roller-Exit FR
54-4. Spring CS
55. Gear-M-Exit
56. PMO-Bearing Shaft
57. Support-Roller
59. Exit Roller 022N02409
63. Shield-CONT Roller
64. Shield-SMPS
65. Insulation-SMPS

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-13

Parts List

Parts List 4.0 Frame (continued)

ID No. Name/Description Part Number

66. Foot-ML80
67. Adjust-Manual L
68. Adjust-Manual R
69. Adjust Rack-M-Manual
71. Gear-Rack_Pinion
72. Feed Actuator 120N00522
73. Duplex Actuator 120N00521
74. Actuator Spring 009N01653
75. Feed/Paper Empty Sensor 130N01274
76. CBF Harness-HVPS
77. Frame-Duplex_PATH
78. Roller-M-Idle SCF
79. Shaft-DUP_Roller
80. Guide-Frame_Duplex
81. Sheet-Guide_DUP_Path
82. PMO-Bushing Feed
83. Feed Roller 022N02355
84. Paper Empty Actuator 120N00523
85. Ground-Pick Up
86. Sheet-Brush
87. MEC-Brush Pick Up
88. Bracket-Cover Front
89. Ground-Brush Pick Up
90. Guide-Paper
91. Guide Front Paper
92. Guide-TR_RIB
93. Plate-E_SAW
94. Guide-TR
95. Guide-Input
96. Plate Earth Transfer
97. Shaft-Feed Idle
98. Bush-M-Feed Idle
99. Spring ETC-TR
100. Plate-P-Push Bushing
101. PMO-Plate Guide DEVE_L

9-14 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 4.0 Frame (continued)

ID No. Name/Description Part Number

102. Spring ETC-Guide DEVE
103. PMO-Plate Guide DEVE_R
104. Spring TR
105. Bush-TR_L
106. Terminal Spring TR
107. PMO-Bushing_TR(L)
108. Guide-Holder_TR
109. Spring ETC-ES (Guide holder TR)
110. Holder-Transfer
111. Link Cover_Rear
112. Spring-CS
114. Rear Guide Unit 032N00491
115. Bush-4
116. Harness-CCD Home
117. Harness-Fuser SMPS

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-15

Parts List

Parts List 5.0 Drive Unit Assembly

15 0
1 12

15

3
4
15 19
11 12
13
5
14

15
7
8

18
9 6 20
12 10 s3210mfp-096

9-16 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 5.0 Drive Unit Assembly

ID No. Name/Description Part Number

0. Drive Unit Assembly 007N01601

1. Bracket Gear
2. Gear Exit RDCN 61/28
3. Gear RDCN 83/40
4. Gear Fuser DR IN 61
5. Gear RDCN 89/55
6. Gear OPC DR IN 89
7. Gear Feed RDCN 56/25
8. Gear Pick Up Idle 31
9. Gear RDCN 52/18
10. Gear OPC Clutch 29
11. Gear Fuser DR OUT 37
12. Washer Plain
13. Bracket Motor
14. Motor BLDC
15. Screw Taptite
16. -----
17. -----
18. Ring C
19. Hub Clutch
20. Spring Clutch

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-17

Parts List

Parts List 6.0 Scan Assembly

4
s3210mfp-097

9-18 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 6.0 Scan Assembly

ID No. Description Part Number

0. ELA HOU-SCAN_High (3220)

ELA HOU-SCAN_Low (3210)
1. Cap-ADF Connector
2. ADF 022N02406
3. Platen Assembly 090N00168
4. UI Assy (3220) 101N01438
UI Assy (3210) 101N01439

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-19

Parts List

Parts List 6.1 ADF Assembly

12
3

11
3 7 3

3
3

10

s3210mfp-098

9-20 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 6.1 ADF Assembly

ID No. Description Part Number

0. ADF 022N02406
Platen Cover Hinge 003N01051
3. Screw-Taptite
4. ADF Motor 127N07619
5. Lower ADF 022N02407
6. ADF Feeder Assembly 130N01500
7. Upper ADF 022N02408
8. MEA-Cover Open
9. Platen Cover 101N01441
10. MEA-TX Stacker
11. ADF Feed Pad Assembly 019N00928
12. ADF Rubber Feed Pad 019N00566

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-21

Parts List

Parts List 6.2 Platen Cover

8
5
5 6
3
4 2
6

s3210mfp-220

9-22 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 6.2 Platen Cover

ID No. Description Part Number

1. Platen Cover 022N02408

2. Platen Cover Hinge 003N01051
3. Feed Idle Shaft 006N01302
4. ADF Feed Roller 022N02312
5. Pinch Roll 022N02014
6. Feed Roll Spring 009N01489
7. Sponge Sheet

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-23

Parts List

Parts List 6.3 Platen Assembly

2-6
1-10-2

2-5 1-10-3
1-10-5
1-10-9
1-10-4
2-2 1-10-10
1-10-11 1-10-6
1-10-7
1-10-12
1-10-8 1-10-14

1-10-17
2-4
1-10-13
2-1 2-2
2-3

3 1-10-15
2 1-10-16

1-9
1-1 1-10
1-3

1-8
1-11

1-5

1 1-6
1
1-2
1-7

s3210mfp-099

9-24 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 6.3 Platen Assembly

ID No. Description Part Number

1. ELA HOU-Scan Lower_H
1-1. Screw-Taptite
1-2. Harness-OPE
1-3. Harness-ADF Lower
1-4. Flat Cable
1-5. Holder-USB
1-6. Cover-Scan Lower
1-7. Cover-Middle DECO
1-8. Harness-USB Host
1-9. PBA-Joint
1-10. ELA Unit-Standard Scan
1-10-2. Slider-CIS
1-10-3. Contact Image Sensor 130N01570
1-10-4. Bracket-CIS
1-10-5. Spring-CS
1-10-6. Flat Cable
1-10-7. Timing Gear Belt 007N01549
1-10-8. Clip-P-Belt
1-10-9. Sensor 130N01274
1-10-10. Pulley-M_Idle
1-10-11. Bracket-P-Pulley
1-10-12. Spring-CS
1-10-13. Frame-Scan Lower
1-10-14. Shaft-CIS
1-10-15. Scan Drive Unit 007N01629
1-10-16. Screw-Taptite
1-10-17. Cover-FFC
1-11. USB Host PBA 140N63397
2. Platen Upper 090N00169
2-1. Tape Double Face
2-2. Tape Double Face
2-3. Platen Glass 090N00161
2-4. Sheet-Shading
2-5. Cover-Scan Upper
2-6. MEA HOU-ADF Sheet

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-25

Parts List

Parts List 6.4 UI Assembly

14

5 3

10
7
9
6 8

11 12
13

s3210mfp-100

9-26 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 6.4 UI Assembly

ID No. Description Part Number

1. UI Assy (3220) 101N01438

UI Assy (3210) 101N01439
2. Cover-OPE (3220)
Cover OPE (3210)
3. Cover-Window SF-530
4. Screw-Taptite
5. Key-Extra
6. Key-FAX
7. Key-Menu
8. Key-OK
9. Key-Status
10. Key-Stop
11. Key-Tel
12. Key-Start
13. UI PBA 140N63396
14. Cover-LCD

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-27

Parts List

Parts List 7.0 Cassette Assembly

0
5

24 3
9
10 8

2
14 11

11
14-4
14-1 14-3
14-2

14-5

14-6 15
12 13

22
1

19 18 18
17

19
20

7
25
16
6
s3210mfp-103

9-28 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 7.0 Cassette Assembly

ID No. Name/Description Part Number

0. Cassette Assembly 050N00542

1. Frame-M Cassette
2. Guide-M Extension L2
3. PMO Extension Small
4. Adjust-M Cassette-R
5. Adjust-M Cassette-L
6. Gear Pinion
7. Screw Taptite
8. Plate-P Knock-Up (Lift Plate)
9. CAM-M Knock-Up
10. Screw Taptite
11. Spring-CS
12. PMO Plate-Locker
13. Spring ETC-Locker, Plate
14. Cassette Feed Pad Assembly 019N00957
14-1. Holder Pad
14-2. RPR-Friction Pad
14-3. Plate Pad
14-4. Sheet Pad
14-5. Ground Pad
14-6. Spring ETC Exit Roll FD
15. Housing Holder Pad
16. Cover Handle-Cassette
17. Spring-ES
18. Roller-M Idle Feed
19. Screw Taptite
20. Indicator Paper
21. Sheet Guide-Side-Far
22. Sheet Guide-Side-Near

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-29

Parts List

Parts List 8.0 Fuser

0
16
17

15
36
33 18
34 38
19
35

8 2
7
1

31
12 29
11
5
6
37
39
26
10 32
22
13
3 4
21
9
30
23 24
27

25

20

28 s3210mfp-102

9-30 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 8.0 Fuser

ID No. Name/Description Part Number

0. Fuser (110V) 126N00330
Fuser (220V) 126N00331
1. Cover Fuser
2. PMO Roller Upper DP
3. Roller Idle
4. IEX Shaft Idle, F/Up
5. Thermistor 130N01489
6. Screw Taptite
7. Thermostat 130N01490
8. Screw Taptite
9. Ground Fuser
10. Heat Roller 022N02356
11. Gear Fuser
12. Bush HR-L
13. Bush HR-R
14. PEX Roller F/Up (2)
15. Spring ETC
16. Guide Claw
17. Spring ETC Claw
18. Spring TS
19. Exit Actuator 120N00524
20. Frame Fuser
21. Large Pressure Roller 022N02357
22. Bush PR-1st
23. Small Pressure Roller 022N02358
24. Bush PR-2nd
25. Lever Link Jam-R
26. Lever Link Jam-L
27. Spring CS
28. Ring-C
29. Spring ES
30. Halogen Lamp, 110V 122N00269
Halogen Lamp, 220V 122N00270
31. CAP Lamp-L 122N00286
32. CAP Lamp-R 122N00287
33. Gear Fuser RDCN 28-20
34. Gear MPF 5
35. Washer Plain
36. Ring CS
37. Exit Sensor 130N01274
38. Exit Actuator Cover
39. Junction Block

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-31

Parts List

Parts List 9.0 Duplex Unit

17 18
16

19
16 20
17 18
15

14

13

12-1
12-2
12
4
12-1
12-2
4
12

5
6

7 10
8
11
9
s3210mfp-101

9-32 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 9.0 Duplex Unit

ID No. Name/Description Part Number

0. Duplex Unit 022N02410

1. Frame Duplex Base
2. Terminal GND-DUP L
3. Terminal GND-DUP S
4. Bush M Feed, DUP
5. Roller Feed-DUP2
6. Ring-C
7. Pulley M-18 Dummy-DUP
8. Pulley 18-DUP
9. Gear Exit F/Down
10. Belt Timing Gear
11. Belt Timing Gear
12. ELA Unit Roller-DUP
12-1. Roller Feed-DUP
12-2. Ring-C
13. Bracket Duplex-Align
14. Screw Tapping
15. Guide Duplex-Upper
16. Roller M-Idle-DUP
17. PCT-SILP Washer
18. Shaft Idle Roll, DUP
19. Spring-TS
20. Screw Taptite

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-33

Parts List

Options

Parts List 10.0 Optional Feeder Assembly

8 11 7
4
14
11-2
8 12
11-4
11-3 11-32 6
11-4 11-1

11-4 5

11-4 11-16
11-4
15 9 11-33 8
11-4 11-4
11-31 11-27 11-5
3
11-21 11-28
11-18 11-8 11-9
8
11-20 11-25 11-10 11-7 11-9
11-30 11-26 11-4 11-6
11-29 11-11 11-8
13 10 10-1 11-4
10-2
11-22 11-5
11-24
11-18 11-10
11-23 11-17
11-19 10-3 11-4 11-13
8 11-4
11-24 11-19
15
11-14
11-15
8
11-4 11-12

s3210mfp-104

9-34 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Parts List 10.0 Optional Tray Assembly

ID No. Name/Description Part Number

0. Optional Tray Assembly 098N02204

1. Cassette Assembly (Tray) 050N00542
2. Cover Front-SCF
3. Cover Right-SCF
4. Cover Left-SCF
5. Cover Rear-SCF
6. Duplex Cover 002N02736
7. Cover Rear Duplex
8. Screw Taptite
9. ELA HOU Motor-SCF
9-1. Bracket Motor-SCF
9-2. Support Feed-SCF
9-3. Gear Idle 59
9-4. Gear 61/47 Idle
9-5. Gear Idle 23
9-6. Gear-35 Idle
9-7. Gear RDCN 57/18
9-8. Bracket Gear-SCF
9-9. Motor Step
9-10. PMO Impeller-DRV
9-11. Screw Taptite
9-12. Washer Plain
10. Pick Up Roll 130N01540
10-1. Housing-M Pick Up R2
10-2. Rubber Pick Up
10-3. Housing-M Pick Up UP2-R2

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-35

Parts List

Parts List 10.0 Optional Tray Assembly (continued)

ID No. Name/Description Part Number

11. ELA HOU Frame-SCF
11-1. Frame SCF
11-2. Sheet Cover Sensor
11-3. IPR Ground Top
11-4. Screw Taptite
11-5. PMO Locker CST
11-6. PMO Actuator Empty
11-7. Sheet Brush
11-8. MEC Brush Antistatic
11-9. Foot ML80
11-10. Foot Front
11-11. Cover Harness-SCF
11-12. Cover M-SIMM R2
11-13. PBA SCF
11-14. Ground Paper-SCF
11-15. Ground Brush-SCF
11-16. Pick Up Solenoid 121N01168
11-17. Bush-M Pick Up R
11-18. Pick Up Roll Retainer 003N00945
11-19. PMO Idle Pick Up
11-20. Shaft-P Pick Up
11-21. Bush-M Pick Up L
11-22. Shaft Feed-SCF
11-23. Feed Roller 022N02355
11-24. PMO Bushing Feed
11-25. CAM M Pick Up
11-26. Spring-TS
11-27. Gear Feed 2
11-28. Ring CS; ID3, OD3, T0.25, Black, SU
11-29. PMO Gear Pick Up B
11-30. Gear Pick Up A
11-31. Spring-TS

9-36 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Parts List

Xerox Supplies and Accessories

Consumables and Maintenance Items

Parts List
Part Number
Reference Description

PL1.0.11 Transfer Roller (50K) 022N02354

PL8.0.0 Fuser - 110V (50K) 126N00330
Fuser - 220V (50K) 126N00331
PL1.0.21 Print Cartridge - 4K 106R01486
Print Cartridge - 2K 106R01485

Options

Parts List
Part Number
Reference Description

N/A 128 MB DDR2 Memory (1x 128 MB) 098N02189

PL10.0 Optional Tray Assembly 098N02204

Power Cords

Description Part Number

Power Cord, 110V 105N02072

Power Cord, 220V 117N01769

Tools

Parts List
Part Number
Reference Description

N/A Toner Vacuum 003-1496-00

WorkCentre 3210/3220 Multifunction Printer Service Manual 9-37

Parts List

9-38 WorkCentre 3210/3220 Multifunction Printer Service Manual

Wiring
■ Component Locator Diagrams
■ Plug/Jack Locators
■ System Connections
■ Wiring Diagrams

Chapter
10
Wiring

Component Locator Diagrams

This chapter contains the plug/jack designators, component locator diagrams,

and wiring diagrams for the print engine, scanner, and ADF.

Component Locator

Maps 1 through 3 indicate the location of key components within the printer.
1. Map 1 - Circuit Board Locator
2. Map 2 - Drive Locator
3. Map 3 - Sensor Locator

Component Locator

Component Map Coordinates

ADF Control Board 1 D-14
Control Panel 1 B-16
Main Controller Board 1 I-17
Power Supply (SMPS) 1 H-19
HVPS 1 G-19
ADF Motor Assembly 2 E-33
Main Motor Assembly 2 C-38
Registration Clutch 2 B-39
Pick Up Solenoid 2 B-39
Scanner Motor 2 I-36
ADF Registration Sensor 3 D-73
ADF Exit Sensor 3 D-73
ADF No Paper Sensor 3 D-74
Interlock Switch 3 F-74
Output Tray Full Sensor 3 H-74
Exit Sensor 3 I-77
Rear Cover Interlock Switch 3 H-78
Front Cover Interlock Switch 3 G-79
Duplex Registration Sensor 3 F-79
Tray Feed Sensor 3 F-79
Tray No Paper Sensor 3 E-79
Laser Unit Fan 4 D-57
Main Fan 4 I-58
Power Supply Fan 4 H-60

10-2 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Wiring

Map 1 - Circuit Board Locator

A B C D E F G H I J K L

10

11

12
ADF Interface Board
ADF Control Board
13

Fax Board
14 Control Board

15

16
Main
17 Controller
Board
18

19

20
Power Supply
(SMPS)
21 USB Board HVPS

22

23

24

s3210mfp-111

WorkCentre 3210/3220 Multifunction Printer Service Manual 10-3

Wiring

Map 2 - Drive Locator

A B C D E F G H I J K L

30

31
ADF Motor Assembly

32
Main Motor Assembly

33

34 Scanner Motor

35

36

37

38

39

40

41
Registration Clutch
Pick Up Solenoid
42

43

44

s3210mfp-115

10-4 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Wiring

Map 3 - Sensor Locator

A B C D E F G H I J K L

70

71 Registration Sensor
ADF Exit Sensor
72

Interlock Switch
73

Empty Sensor Outbin Sensor

74

75

76
Exit Sensor

77 Rear Cover
Open Switch

78

79 Front Cover
Open Switch

80 Duplex
Registration
81 Sensor
Feed Sensor
82 Paper Empty Sensor

83

84

s3210mfp-117

WorkCentre 3210/3220 Multifunction Printer Service Manual 10-5

Wiring

Map 4 - Fan Locator

A B C D E F G H I J K L

50

51

52

53

Laser Unit Fan

54

55
Main Fan

56

57

58

59

60

61 Power Supply Fan

62

63

64

s3210mfp-116

10-6 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Wiring

Plug/Jack Locators

The Plug/Jack Locator diagrams show the P/J locations within the printer. Use
these illustrations to locate connections called out in the Troubleshooting
procedures presented in Sections 3, 4, and 5.
1. Locate the P/J connector designator in the first column of the table.
2. With this information, go to the map listed in the second column.
3. Use the coordinates to locate the connection indicated on the map with its
P/J designation number.
4. The Description column provides a brief description of each connection.

Main Controller Board Plug/Jack Designators and Locator

P/J Map Coordinates Description

CN2 5 B-139 Main Fan
CN3 5 I-136 Platen Motor
CN4 5 G-135 Fax Board
CN5 5 I-138 ADF
CN6 5 J-137 USB Port
CN7 5 E-134 Laser Unit
CN8 5 I-135 UI Assembly (Control Panel)
CN9 5 C-133 Laser Unit Fan and Laser Unit interlock switch
CN10 5 B-136 HVPS
CN11 5 H-143 Power Supply Fan
CN12 5 D-143 Out Bin Full Sensor
CN13 5 I-141 Ethernet Port
CN15 5 H-134 Front USB Port
CN16 5 B-140 Power Supply
CN17 5 C-134 Fuser Thermistor, Exit Sensor
CN18 5 B-137 Paper Empty, Registration / Duplex, and Feed Sensor
CN19 5 I-142 Option Tray
CN20 5 B-138 Print Cartridge CRUM
CN21 5 F-143 Drive Unit, Pick Up Solenoid, Registration Clutch
CN22 5 G-133 Platen Assembly
CN25 5 E-138 DIMM

WorkCentre 3210/3220 Multifunction Printer Service Manual 10-7

Wiring

Map 5 - Main Controller Board

A B C D E F G H I J K L

131

132 CN9 CN17 CN7 CN22 CN15

CN4
133

134
CN8

135 CN10
CN3
136

137 CN18

138 CN5
CN20

139
CN2 CN6

140
CN16

141
CN13
142 CN25
CN19
143

144
CN12 CN14 CN21 CN11
145

s3210mfp-005

10-8 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Wiring

Map 6 - HVPS

A B C D E F G H I J K L

131

132

133

134 CN1 Main Controller Board

Front Cover Open Switch
135

136 Rear Cover

Open Switch
137

138

THV
139
Supply

140 Developer Varistor

MHV OPC
141

142

143

144

145

s3210mfp-006

WorkCentre 3210/3220 Multifunction Printer Service Manual 10-9

Wiring

Map 7 - Power Supply

A B C D E F G H I J K L

131

132

133

134

135 CON1 AC Inlet CON3 Main Board

136

137

138

139

140

141

142
CON2 Fuser
143

144

145

s3210mfp-007

10-10 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Wiring

Map 8 - Left Side Harness

A B C D E F G H I J K L

131

132

133
CN26
CN27
134
CN28
135

136

137

138

139

140

141

142

143

144

145

s3210mfp-079

WorkCentre 3210/3220 Multifunction Printer Service Manual 10-11

Wiring

System Connections

Main
Controller
Board
Main CN31
Motor CN7 Laser Unit

Registration CN21 Power Supply

CN32
Clutch (SMPS)
CN16 CON3 CON1 AC Inlet
Pick-Up Fuser
CN33
Solenoid
CON2 CN44 CN49 Thermostat CN50

DC Fan CN34 CN51 Lamp CN52

(Laser Unit Fan) CN45
CN9
CN17
Interlock Exit
CN35 CN46 CN53
Switch Sensor

Main CN2 CN10 CN1 HVPS

CN36
Fan

Paper Empty CN37 CN20 Developer Unit

Sensor CRUM
CN13 Ethernet
Duplex
Registration CN38 CN18 CN6 USB
Sensor
CN15 USB (Front)
Paper Feed CN39 Optional
Sensor CN19 CN54 DPX_1F Tray 2

Paper Width CN14 CN25 RAM DIMM

CN47
Sensor
Control Scanner Home
Power CN8 CN4, CN5 Panel CN1 CN4 Position Sensor
Supply CN48 CN11
Fan
LINE1 LINE2
Outbin CN12 CN4 CN1 Modem CN2 Speaker
CN41
Sensor

CISM ADF Control

CN42 CN22
CN5 CN1 Board Exit Snr CN2 ADF Motor

Scanner Empty Snr Regi Snr

CN43 CN3
Motor
s3210mfp-105

10-12 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Wiring

Wiring Diagrams

Notations Used in the Wiring Diagrams

The following table lists the symbols used in the wiring diagrams.

Symbol Description

Denotes a Plug.

Plug

Denotes a Jack.

Jack

Denotes Pin yy and Jack yy of the connector Pxx

and Jxx.
P/Jxx

YY

Plug and Jack

Denotes a Jumper Point (JPxxx/xxx). Each end of

the Jumper connection has a numeric
JPxxx
designation.

Jumper

Denotes the parts.

PL X.Y.Z implies the item “Z” of plate (PL) “X.Y”
Fuser in Parts List.
PL X.Y.Z

Subassembly 1

Denotes functional parts attached with functional

parts name.
Heater

Subassembly 2

WorkCentre 3210/3220 Multifunction Printer Service Manual 10-13

Wiring

Symbol Description

Denotes the control and its outline in the Board.

Control

Subassembly 3

Denotes a connection between parts with

harness or wires, attached with signal name/
DEVE_A
contents.

s6128mfp-163

Denotes the function, and logic value of the

signal to operate the function (Low: L, High: H).
CLUTCH ON(L)+24V
The given voltage is for signal in high status.
The arrow indicates the direction of signal.
Function Logic 1

Denotes the function, and logic value of the

signal when the function operated (Low: L, High:
EXIT SENSED(L)+3.3VDC H).
The given voltage is for signal in high status.
Function Logic 2
The arrow indicates the direction of signal.

Denotes a connection between wires.

Connection of Wires

Denotes a Clutch or Solenoid.

Solenoid/Clutch

Denotes a Motor.

Motor

10-14 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Wiring

Symbol Description

Denotes a Photo Sensor.

Optic Sensor

Denotes an LED.

LED

Denotes a Safety Interlock Switch.

Safety Interlock Switch

Denotes an On-Off Switch (single-pole, single-

throw switch).

On Off Switch

Denotes an On-Off Switch (Temperature -

normally close).

Temperature Switch

Denotes an NPN Photo-transistor.

NPN Phototransistor

I/L +24 VDC Denotes DC voltage when the Interlock Switch in

MCU Board turns On.
+5 VDC Denotes DC voltage.
+3.3 VDC
SG Denotes signal ground.
AG Denotes analog ground.
RTN Denotes return.

WorkCentre 3210/3220 Multifunction Printer Service Manual 10-15

Wiring

Main Controller Board

Main Controller CN21 Main Motor

CN31
Board nBLDC_MOTOR_DIR
1 10
BLDC_CLK
2 9
BLDC_MOTOR_READY
3 8
nBLDC_MOTOR_EN
4 7
GND
+24VDC 5 6
BLDC_MOTOR_BREAK M
6 5
GND
7 4
GND
8 3
+24VDC 2
9
+24VDC 1
10

CN33
+24VDC Pick-Up
11 1
PICKUP_CLUTCH Solenoid
12 2

CN32
+24VDC Registration
13 1
REGI_CLUTCH Clutch
14 2
+5VDC
CN9
GND DC Fan
1
FAN_LSU (Laser Unit Fan)
2

Laser Unit
Interlock Switch
+5VDC
3
nDEV_DET
4
+3.3VDC
CN13 CN37
+3.3VDC
1 3
GND Paper Empty
2 2
nSENS_P_EMPTY Sensor
3 1

CN38
+3.3VDC
4 3 Duplex
GND
5 2 Registration
nSENS_P_REGI Sensor
6 1
CN39
+3.3VDC
7 3
GND
8 2 Feed Sensor
nSENS_P_FEED
9 1

CN2
GND
1
2 GND Main Fan
FAN_MAIN
3
CN11 CN48
+24VDC
1 1
FAN_LVPS Power Supply Fan
2 2

CN12 CN41
+3.3VDC
1 3
GND Outbin Sensor
2 2
nSENS_OUTBIN_FULL
3 1

s3210mfp-106

10-16 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Wiring

Power and Fuser

Main Controller
Board
+24VDC CN16 CON3 Power Supply
+24VAC
1 16
FUSER_ON
2 15
GND
3 14
+24VAC
4 13
GND
5 12 Power Switch
+24VAC CON1
6 11 1
GND
7 10 2
+24VDC 9
8
GND 8
9
+24VDC 7
10 Fuser
+5VDC GND 6 Thermostat
11 CON2 CN44 CN49 CN50
+5VDC 5
12 1 1
13 GND 4 2 2
14 +5VDC 3
15 GND 2 CN51 CN52
16 +5VDC 1
Lamp

CN17 CN45
+5VDC THERMISTOR 2
1
FUSER_THERM1
2 1
CN46 CN53
+3.3VDC
3 3 1
GND
4 2 2 Exit Sensor
nSENS_P_EXIT
5 1 3

CN10 CN1 HVPS

GND
1 14
GND
2 13
PWM_DEV_DC
3 12
PWM_MHV
4 11
THV_READ
5 10
nTHV_EN
6 9
PWM_THV
7 8
+5VDC 7
8
+24VDC 6 THV
9
+24VDC MHV
10 5
GND OPC
11 4
GND DEV
12 3
+24VDC Supply
13 2
14 +24VDC 1 S
D
M
Drum
CN20
GND Developer Unit
1
SCL1_CHORUS 3 CRUM
2 T
SDA1_CHORUS 3
3
+3.3VDC
4
s3210mfp-107

WorkCentre 3210/3220 Multifunction Printer Service Manual 10-17

Wiring

Fax Board and Optional Tray

Main Controller
Board
+24VDC
+3.3VDC CN19 CN54 DPX_1F Optional Tray 2
+24VAC Feeder Board
1 9 9 CN8 CN55 Tray 2 Feed Motor
+3.3VAC FEED_MOTORA
2 8 8 1 4
+3.3VAC +24VDC FEED_MOTORB
3 7 7 2 3
SCF_RXD +24VDC M
4 6 6 3 2
nSCF_DET GND
5 5 5 4 1
SCF_TXD +24VDC
6 4 4
GND CN11 CN56
7 3 3
GND +24VDC
8 2 2 1 1 Pick-Up
GND PICKUP_CLUTCH
9 1 1 2 2 Solenoid

+3.3VDC
CN1 CN57
+3.3VDC
1 3
+5VDC GND Paper Empty
CN4 CN1 Fax Board 2 2
nSENS_P_EMPTY Sensor
GND 3 1
1 1
+5VDC
2 2
DATA<15>
3 3
DATA<14>
4 4
DATA<13>
5 5
DATA<12>
6 6
DATA<11>
7 7
DATA<10>
8 8
DATA<9>
9 9
DATA<8>
10 10
GND
11 11
ADDR<1>
12 12
ADDR<2>
13 13
ADDR<3>
14 14
ADDR<4>
15 15
ADDR<5>
16 16
ADDR<6>
17 17
ADDR<7>
18 18
GND
19 19
GND
20 20 CN2
nCS_MODEM
21 21
nRD 1
22 22 2
nWR
23 23
24 N.C. 24
nRST_MODEM
+3.3VDC 25 25
nINT_MODEM
26 26
27 N.C. 27
+3.3VDC
28 28
+3.3VDC
29 29
GND
30 30

s3210mfp-108

10-18 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Wiring

Laser Unit and I/O

Main Controller
Board
Laser Unit
+24VDC
CN7
+24VAC
1 GND
2 nLSU_MOT_EN
3
nREADY_LSU
4
CLK_LSU_MOT
5

nLDON_LSU
6 LD_POWER1
7 GND
8
HSYNC_1
9
nSH_LSU_1
10
GND
11
VDO_1_N
12
VDO_2_P
13
+5VDC GND
14
5V_LSU
15

+3.3VDC CN13 Ethernet

GND
1
2 NC
3 RD-
+3.3VAC_CTR_TAP
4
5 RD+
6 TD-
7 +3.3VAC_CTR_TAP
8 TD+
9 LED1_POWER
10 LED1
11 LED2_POWER
12 LED2

CN6 USB
VBUS
1
DM1
2
3 DP1
4 GND

CN15 USB (Front)

+5VDC
1
DM3
2
3 DP3
4 GND

s3210mfp-109

WorkCentre 3210/3220 Multifunction Printer Service Manual 10-19

Wiring

ADF and Scanner

Main Controller
Board
CN16 CON3 Scanner Control
AFE_SIG
1 SCAN_CONTROL_1 1
+3.3VDC 2 2
GND
3 3
CIS_3.3V
4 4
CIS_OFFSET
5 5
CIS_SP
+12VDC 6 6
CIS_CLK
7 7
CIS_12V
8 8
CIS_BLED
9 9
CIS_GLED
10 10
11 CIS_RLED 11
12 GND 12

CN3
OUT1A
1
OUT1B
2 Scanner
3
OUT2A M Motor
OUT2B
4

CN8 CN?? Control Panel

GND
1 8
+5VDC
2 7
PANEL_RXD
3 6
nRST_PANEL
4 5
PANEL_TXD
5 4
nSCANNER_HOME
6 3
MOD_BUZZER
7 2
KEYCLICK
8 1

CN5 CN?? ADF Control

GND CN?? CN?? ADF Motor
Board nADF_MOTOR_DIR
1 1 10
+24VDC 1
+3.3VDC 2 2 ADF_CLK
+5VDC 2 9
3 3 ADF_MOTOR_READY
GND 3 8
4 4 nADF_MOTOR_EN
ADF_MOT_NB 4 7
5 5 GND
ADF_MOT_PHB 5 6
+12VDC 6 6 ADF_MOTOR_BREAK M
ADF_MOT_PHA 6 5
7 7 GND
ADF_MOT_B +24VDC 7 4
8 8 GND
ADF_MOT_A 8 3
9 9 +24VDC 2
ADF_MOT_NA 9
10 10 +24VDC 1
GND 10
11 11
12 nADF_P_DET 12
GND
13 13
nADF_P_REGI
14 14
GND
15 15 Registration
nADF_P_POS
16 16 Sensor

Paper Paper
Empty Exit
Sensor Sensor
s3210mfp-110

10-20 WorkCentre 3210/3220 Multifunction Printer Service Manual

Reference
Contents...
■ WorkCentre 3210/3220 Menu Map
■ Tech Mode Menu Map
■ Acronyms and Abbreviations

Appendix
A
Reference

WorkCentre 3210/3220 Menu Map

WorkCentre 3220
@/.‘ ABC DEF Address Book
Menu

ID Card Copy GHI JKL MNO Redial / Pause

OK
PQRS TUV WXYZ

Direct USB
On Hook Dial
&+-,

i Back

Status

Copy Feature
Reduce/Enlarge ORG. (100%)
Darkness Normal Normal Custom
Dark 2-Up Auto Fit
Original Type
Light 4-Up LGL->LTR (78%)
Layout LGL->A4 (83%)
ID Copy
Adjust Bkgd. Text Poster Copy A4->A5 (71%)
Text/Photo Clone Copy A4->LTR (94%)
Photo A5->A4 (141%)
EXE->LTR (104%)
Copy Setup
25%
Duplex Off
50%
Auto
Change Default Copies 150%
Enhance Lev. 1
Copy Collation 200%
Enhance Lev. 2
Reduce/Enlarge 400%
Erase Lev. 1
Darkness
Erase Lev. 2
Original Type
Erase Lev. 3
System Setup Erase Lev. 4
Machine Setup Machine ID
Paper Setup Paper Size Machine Fax No
Paper Type Date & Time
Sound/Volume
Paper Source Clock Mode
Report All Report Language
Wide A4
Maintenance Configuration Default Mode
Phone Book Key Sound
Clear Setting Power Save
Send Report Alarm Sound
Timeout
Sent Report Speaker
Job Timeout
RCV Report Ringer
Network Altitude Adj.
TCP/IPV4 Schedule Jobs Toner Save
JunkFax Report
IPV6
Network Info.
Ethertalk
Clean Drum
Ethernet Speed Ignore Toner
All Settings
Clear Setting Fax Setup Supplies Life
Network Info Copy Setup Serial Number
Scan Setup Paper Stacking
CentreWare IS
System Setup
Network Setup
Phone Book
Sent Report
RCV Report
s3210mfp-254

A-2 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Reference

Tech Mode Menu Map

WorkCentre 3220
@/.‘ ABC DEF Address Book
Menu

ID Card Copy GHI JKL MNO Redial / Pause

OK
PQRS TUV WXYZ

Direct USB
On Hook Dial
&+-,

i Back

Status

Data Setup
Send Level [9-15]:12
DTMF Level [0-15]:6
Pause Time [1-9]:3 Tone
Pulse
Dial Mode
Modem Speed 33.6
28.8
Error Rate 14.4
Clear All Mem Select A Country... 12
9.6
Clear Counts 4.8
Engine Footer On 10%
Off 5%
Width Sensor
USB Ports On Total Page Cnt
Off FLT Scan Cnt
Machine Test ADF Scan Cnt
Front Port
Switch Test Rear Port

Modem Test
DRAM Test
ROM Test
Pattern Test Pattern-1
Pattern-2
Shading Test Shading & Print Pattern-3
Print Pattern-4
Restart Machine
Pattern-5
Pattern-6
Report Pattern-7
All Report Pattern-8

Protocol
Configuration
Supplies Info
Error Info
Usage Page
Component Check
Service Support

s3210mfp-253

WorkCentre 3210/3220 Multifunction Printer Service Manual A-3

Reference

Acronyms and Abbreviations

Acronym Description

A3 Paper size 297 millimeters (11.69 inches) x 420 millimeters (16.54 inches).
A4 Paper size 210 millimeters (8.27 inches) x 297 millimeters (11.69 inches).
A5 Paper size 148 millimeters (5.82 inches) x 210 millimeters (2.10 inches).
AC Alternating Current is type of current available at power source for the printer.
AMPV Average Monthly Print Volume
ASIC Application Specific Integrated Circuit
ASSY Assembly
BIOS Basic Input Output System
BOOTP Boot Parameter Protocol
BSD Block Schematic Diagram
BTM Bottom
CAM Cam Shaft
CCD Charged Coupled Device (Photoelectric Converter)
CD Compact Disc
CLT Clutch
CMOS Complementary Metal Oxide Semiconductor
CN Connector
CON Connector
CPU Central Processing Unit
CRU Customer Replaceable Unit
CRUM Customer Replaceable Unit Meter/Memory
CST Cassette
dB Decibel
dbA decibel ampere
dBM decibel milliwatt
DAA Data Access Arrangement
DC Direct Current is type of power for printer components. Machine converts AC
power from power source to DC power.
DCU Diagnostic Control Unit
DDR2 DIMM Double Data Rate Dual In-Line Memory Module
DEVE Developer
DHCP Dynamic Host Configuration Protocol
DIMM Dual In-line Memory Module
DPI Dot Per Inch

A-4 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Reference

Acronym Description

DRAM Dynamic Random Access Memory

DRV Drive
DUP Duplex
DVM Digital Voltmeter
EEPROM Electrically Erasable Programmable Read-Only Memory
EMI Electro Magnetic Interference
EP electrophotographic
EPP Enhanced Parallel Port
EOM End of Message
ESD Electrostatic Discharge
FCC Federal Communications Commission
FCOT First Copy Out Time
FDR Feeder
FPOT First Print Output Time
FRU Field Replaceable Unit
GB Giga Byte
GDI graphics device interface
GND Ground
HARN Harness
HCF High-Capacity Feeder
HUM Humidity
HVPS High-Voltage Power Supply
Hz Hertz (cycles per second)
IC Integrated Circuit
IEC International Electrotechnical Commission
I/F Interface
I/O Input and Output
IDE Intelligent Drive electronics or Imbedded Drive Electronics
IEEE Institute of Electrical and Electronics Engineers. Inc.
IP Image Processor
IPA Isopropyl Alcohol
KB Kilo Byte
LAN Local Area Network
LCD Liquid Crystal Display
LD Laser Diode
LED Light Emitting Diode

WorkCentre 3210/3220 Multifunction Printer Service Manual A-5

Reference

Acronym Description

LSU Laser Scanning Unit

LVPS Low-Voltage Power Supply
MB Mega Byte
MHz Mega Hertz
MM Millimeters
MOT Motor
NVM Non-Volatile Memory
NVRAM Non-Volatile Random Access Memory
OHP Overhead Paper (Transparency)
OPC Organic Photo Conductor
OPT Optional
PBA Printed Board Assembly
PCL Printer Command Language
PDL Page Description Language
P/J Plug Jack (electrical connections)
PPD PostScript Printer Description
PPM Pages Per Minute
PS PostScript
PWBA Printed Wiring Board Assembly
PWM Pulse Width Modulation
RAM Random Access Memory
RH Relative Humidity
ROM Read-Only Memory
ROS Raster Output Scanner - Laser Unit
SMPS Switching Mode Power Supply
SNR Sensor
SOL Solenoid
SOS Start of Scan
SPOOL Simultaneous Peripheral Operations Online
SW Switch
SYNC Synchronous or Synchronization
THV Transfer High Voltage
TNR Toner
UI User Interface
USB Universal Serial Bus

A-6 WorkCentre 3210/3220 Multifunction Printer Service Manual

 Index
A C
Abbreviations, A-4 CentreWare IS, 1-23
AC Clear All Counts, 4-6
input connection, 1-5 Clear Memory, 4-6
requirements, 1-17 Clearances, 1-19
troubleshooting, 4-23 Component tests, 4-2
Activity LED, 1-6 Configuration Report, 4-10
ADF, 2-9 Consumable, 1-11
components, 2-11 Print Cartridge, 1-11
document jam error, 3-13 Contact Image Sensor, 2-12
image defects, 5-3 part number, 9-25
image spots, 5-32 removal, 8-50
image streaks, 5-31 Control Panel, 1-7
magnification error, 5-30 buttons, 1-7
media path, 2-3 description, 1-7
no feed, 4-19 part number, 9-19
noise specification, 5-39 removal, 8-67
part number, 9-19 status LED, 1-8
removal, 8-31 wiring, 10-20
wiring, 10-20 Controller Shield
ADF Feed Pad, 2-11 removal, 8-112
life count, 1-10 Copier
location, 1-10 copy speed, 1-15
part number, 9-21 magnification, 1-15
removal, 8-47 maximum size, 1-15
ADF Feed Roller, 2-3 resolution, 1-12, 1-15
part number, 9-23 specifications, 1-15
removal, 8-45 CRUM, 2-17
ADF Feeder Assembly, 2-11 removal, 8-96
life count, 1-10 Curl, 5-39
location, 1-10 CVT window, 2-12
part number, 9-21
removal, 8-39
ADF Hinge D
part number, 9-23
removal, 8-44
ADF Motor, 2-11 Diagnostics, 1-23
part number, 9-21 DRAM test, 4-7
removal, 8-34 EDC, 4-2
Altitude adjustment, 6-2 EDC tests, 4-2
image quality defects, 5-4, 5-9
machine tests, 4-7
modem testing, 4-7
B ROM test, 4-8
scanner, 4-19
Background contamination, 5-14 shading test, 4-9
Banding, 5-21 skew test print, 5-37
Black lines, 5-20 tech mode, 4-3
Black prints, 5-12 tech mode menu, 4-4
Blank prints, 5-27 test prints, 4-8, 5-35
Button Dial Mode, 4-5
definitions, 1-7 Dimensions, 1-19
location, 1-7 DRAM Tests, 4-7

WorkCentre 3210/3220 Multifunction Printer Service Manual I–1

Drive Unit Assembly, 2-13 location, 2-27
main motor, 2-13
main motor locked error, 3-8
operation, 2-13 F
part number, 9-5
removal, 8-98
wiring, 10-16 Fan
Drum Cleaning Page, 5-38 laser unit
DTMF Level, 4-5 location, 10-6
Duplex Actuator removal, 8-111
removal, 8-84 wiring, 10-16
Duplex Unit, 2-8 main
drive, 2-13 location, 10-6
duplex jam error, 3-15 removal, 8-110
location, 2-8 wiring, 10-16
operation, 2-8 power supply
part number, 9-5 location, 10-6
removal, 8-69 wiring, 10-16
types, 2-28
Fasteners, 8-5
precautions, 8-5
E Fax, 2-29
common commands, 4-21
EDC Mode, 4-2 errors, 3-7
operation, 4-2 extension output, 1-5
test descriptions, 4-2 line input, 1-5
tests, 4-2 modem test, 4-7
Electrostatic Discharge, 1-vi no dial tone, 4-22
Error Rate, 4-5 parameters, 4-5
Errors part number, 9-5
abbreviations, 3-5 removal, 8-106
fax, 3-7 specifications, 1-16
fuser, 3-7 status messages, 3-37
jam, 3-6 troubleshooting, 4-20
laser unit, 3-7 wiring, 10-18
list, 3-6 Feed Actuator
networking, 3-7 removal, 8-82
print cartridge, 3-6 Feed Gear
tray and media, 3-6 part number, 9-13
usb, 3-8 removal, 8-78
Ethernet Feed Pad Assembly, 2-8
port location, 1-5 part number, 9-29
wiring, 10-19 Feed Roller, 2-7
Exit Actuator operation, 2-7
part number, 9-31 part number, 9-14
removal, 8-92 removal, 8-90
Exit Idle Gear Feed Sensor, 2-27
part number, 9-13 removal, 8-86
removal, 8-77 Firmware update, 1-23
Exit Roller network connection, 7-8
part number, 9-13 Firmware upgrade, 7-7
removal, 8-81 Fonts
Exit Sensor, 2-27 supported, 1-3
part number, 9-31 Front Cover, 1-4
removal, 8-93 interlock switch, 2-28
wiring, 10-17 part number, 9-5
Exit Sensor Actuator removal, 8-58

I–2 WorkCentre 3210/3220 Multifunction Printer Service Manual

Fuser, 2-14
components, 2-14
J
drive, 2-13
error recovery, 2-34 Jam errors, 2-32
errors, 3-7
exit sensor, 2-27
fan error, 3-8 L
ghosting image, 5-17
heat roller, 2-15
Lamp Cap, 8-27
image defects, 5-10
part number, 9-31
jam, 4-14
removal, 8-17
life count, 1-10
Large Pressure Roller, 5-10
location, 2-14
location, 2-14
operation, 2-14
part number, 9-31
overheat protection, 2-15
removal, 8-21
part number, 9-31
Laser Unit, 2-16
pressure roller, 2-15
cleaning, 7-4
removal, 8-13
errors, 2-35, 3-7
rollers, 5-10
HSYNC, 2-16
thermal set points, 2-34
operation, 2-16, 2-35
thermistor, 2-15
part number, 9-5
thermostat, 2-15
removal, 8-95
wiring, 10-17
wiring, 10-19
Laser Unit Fan, 2-28
location, 10-6
H part number, 9-13
removal, 8-111
Halogen Lamp, 2-15 LED
location, 2-14 errors, 4-11
operation, 2-15 network activity, 1-6
part number, 9-31 status, 4-11
removal, 8-27 Left Cover
Heat Roller, 2-15 part number, 9-5
errors, 3-7 removal, 8-59
location, 2-14 Light prints, 5-11
operation, 2-15, 2-33 Link LED, 1-6
part number, 9-31
removal, 8-17
HVPS, 2-22 M
operation, 2-22
part number, 9-5
Main Controller Board, 2-19
removal, 8-101
connector definitions, 2-19
wiring, 10-17
designators, 10-7
operation, 2-19
part number, 9-5
I removal, 8-100
wiring, 10-16
IIT, 2-2 Main Fan, 2-28
Image area, 5-40 location, 10-6
Interlock, vii part number, 9-12
door open error, 3-8 removal, 8-110
front cover, 2-28 Main Motor, 2-13
functions, 2-15 operation, 2-33
laser unit wiring, 10-16 Maintenance items, 1-10
switch location, 2-22 Manual Feeder, 2-5
switch tests, 4-7 location, 1-4
IOT, 2-2 supported media, 1-2
Margins, 1-18

WorkCentre 3210/3220 Multifunction Printer Service Manual I–3

Media Output Tray
envelopes, 1-22 capacity, 1-2
supported types, 1-21
transparency type, 1-22
transport damage, 5-33 P
transport path, 2-3
Memory, 1-9
access door, 1-5 Paper Empty Actuator
clear all memory, 4-6 removal, 8-91
DRAM test, 4-7 Paper Empty Sensor, 2-27
options, 1-2 part number, 9-14
part number, 9-37 removal, 8-88
removal, 8-116 wiring, 10-16
ROM test, 4-8 Pause Time, 4-5
specifications, 1-13, 2-22 Pick Up Gear
type, 1-9 part number, 9-12
Menu map removal, 8-76
tech mode, A-3 Pick Up Roll
user, A-2 location, 1-10
Middle Cover part number, 9-12
part number, 9-5 Pick Up Roller, 2-7
removal, 8-65 life count, 1-10
MODEM Speed, 4-5 operation, 2-7
MODEM test, 4-7 removal, 8-9
Pick Up Solenoid, 2-28
part number, 9-13
removal, 8-79
N wiring, 10-16
Platen
Network cleaning, 7-5
activity LED, 1-6 part number, 9-19
errors, 3-7 removal, 8-48
IP conflict error, 3-36 Platen Cover
IPv4 protocols, 1-3 part number, 9-23
IPv6 protocols, 1-3 removal, 8-42
Noise, 5-39 Platen Glass, 2-12
Non-Xerox Print Cartridge, 1-23 part number, 9-25
Platen Hinge
part number, 9-21
O removal, 8-44
PostScript
common problems, 4-28
OPC drum, 2-16 fonts, 1-3
ghosting image, 5-15 Power Cord
image defects, 5-10 part number, 9-37
Optional Tray, 2-6 safety, v
capacity, 1-2 Power Supply
connection, 1-5 part number, 9-5
dimensions, 1-19 removal, 8-104
part number, 9-35 troubleshooting, 4-23
removal, 8-117 wiring, 10-17
supported media, 1-21 Power Supply Fan, 2-28
wiring, 10-18 location, 10-6
Options part number, 9-7
memory, 1-9 removal, 8-108
optional tray, 1-9 Power Switch
Out Bin Full Sensor, 2-28 location, 1-5
part number, 9-9 Pressure Roller, 2-15
removal, 8-70 operation, 2-15
wiring, 10-16

I–4 WorkCentre 3210/3220 Multifunction Printer Service Manual

Print Cartridge
cleaning, 7-3
R
components, 2-17
consumables, 1-11 Rear Cover, 1-5
CRUM, 2-17 part number, 9-5
drive, 2-13 removal, 8-61
drum cleaning page, 7-6 Rear Guide Assembly
errors, 3-6 removal, 8-97
ghosting image, 5-15 Registration Clutch, 2-28
jam in OPC, 4-16 part number, 9-12
life count, 1-11 removal, 8-71
low toner, 5-4 wiring, 10-16
non-Xerox Print Cartridge, 1-23 Registration Roller
OPC drum cleaning, 5-38 removal, 8-73
operation, 2-17 Registration Sensor
part number, 9-5 wiring, 10-16
removal, 8-8 Registration Sensor, Duplex Sensor, 2-27
status messages, 3-37 Repeating defects, 5-10
Print speed, 1-13 Reports
Printable area, 1-18 configuration, 4-10
Printer customer reports, 1-24
cleaning, 7-2 error information report, 3-2
clear counts, 4-6 protocol, 4-10
component life, 1-10 supplies information, 4-11
defect definitions, 5-9 supplies report, 1-25
dimensions, 1-19 usage, 4-11
electrical requirements, 1-17 Restart, 4-9
error reporting, 3-2 Right Cover
image area, 5-40 part number, 9-5
image defects, 5-6 removal, 8-62
installation clearances, 1-19 Roller
life count, 1-12 feed roller, 2-7
media path, 2-3 heat roller, 2-15, 2-33
moving, 1-x image defects, 5-10
no output, 4-18 media damage, 5-33
no power, 4-24 pick up roller, 2-7
noise, 5-39 pressure rollers, 2-15
operating environment, 1-17 tray pick up, 2-7
power consumption, 1-17 ROM test, 4-8
power save, 1-24
print quality defects, 5-2
print speed, 1-13 S
restart, 4-9
serial number, 9-2
Safety
status messages, 3-37
precautions, v
surface reauirements, 1-20
service, vii
system connections, 1-5
symbols, iv
wiring, 10-12
Scanner, 2-12
printer
cleaning, 7-5
overview, 2-2
components, 2-12
Print-quality
driver, 1-14
defects, 5-9
image spots, 5-32
specifications, 5-39
image streaks, 5-31
troubleshooting, 5-9
magnification error, 5-30
Protocol Report, 4-10
malfunction, 4-19
maximum image area, 1-14
noise specification, 5-39
output formats, 1-14
part number, 9-19
removal, 8-48
resolution, 1-12

WorkCentre 3210/3220 Multifunction Printer Service Manual I–5

 resolutions, 1-14 Test Prints, 5-35
scan speed, 1-14 black fill, 5-36
shading test, 4-9 ghosting, 5-36
specifications, 1-14 halftones, 5-35
wiring, 10-20 Lines, 5-35
Send Level, 4-5 printing, 4-8
Sensor skew, 5-37
exit, 2-27 text, 5-37
feed, 2-27 Testing
front cover interlock, 2-28 component tests, 4-2
out bin full, 2-28 EDC mode, 4-2
paper empty, 2-27 machine tests, 4-7
Serial number shading test, 4-9
format, 9-2 tech mode, 4-3
location, 9-2 tech mode menu, 4-4
Service instructions, 3-3 test prints, 5-35
Skew Thermal errors, 2-33
specifications, 5-39 Thermistor, 2-15
test print, 5-37 errors, 3-7
troubleshooting, 5-23 location, 2-14
Small Pressure Roller, 5-10 part number, 9-31
location, 2-14 removal, 8-15
part number, 9-31 Thermostat, 2-15
removal, 8-24 errors, 3-7
Solenoid location, 2-14
removal, 8-79 part number, 9-31
Specifications removal, 8-16
altitude, 6-2 Transfer Roller, 2-13
electrical, 1-17 image defects, 5-10
environmental, 1-17 life count, 1-10
Fax, 1-16 operation, 2-13
functional, 1-12 part number, 9-5
image, 1-18 removal, 8-6
memory, 1-13 Tray, 2-6
print-quality, 5-39 capacity, 1-2
Status LED, 4-11 holder pad, 2-6
color codes, 1-8 media errors, 3-6
location, 1-7 media guides, 2-6
Supplies Information Report, 4-11 multi-sheet pick, 4-17
Switch tests, 4-7 options, 1-3
part number, 9-5
supported media, 1-21
T Tray Feed Pad, 1-10
location, 1-10
removal, 8-11
Tech Mode, 4-3 Troubleshooting
data setup parameters, 4-5 adf feeder, 4-19
machine tests, 4-7 fax, 4-20
menu, 4-4 inoperable printer, 4-18
modem test, 4-7 measurement techniques, 3-4
operation, 4-3 operating systems, 4-26
test prints, 5-35 power supply, 4-23
Technical support, 1-2 scanner malfunction, 4-19
Telephone connector, 1-5 usb port, 4-25

I–6 WorkCentre 3210/3220 Multifunction Printer Service Manual

U V
UI Assembly Vertical lines, 5-19
layout, 1-7 Vertical voids, 5-18
part number, 9-19 Voltage
removal, 8-67 input requirements, v
wiring, 10-20 measured tolerances, 3-4
UI PBA
part number, 9-27
removal, 8-115 W
Usage Report, 4-11
USB
errors, 3-8 Warm-up time, 1-18
front port, 1-4
port settings, 4-7
port testing, 4-25 Z
rear port, 1-5
wiring, 10-19 Zenor PBA
USB Host PBA part number, 9-12
part number, 9-25 removal, 8-109
removal, 8-56

WorkCentre 3210/3220 Multifunction Printer Service Manual I–7

Index

1-8 WorkCentre 3210/3220 Multifunction Printer Service Manual

Copyright © 2009, Xerox Corporation.
All rights reserved. Unpublished
rights reserved under the copyright
laws of the United States.

Part#: 701P49487