327 Customer Retention Jobs in Gurgaon

We are seeking a Customer Success Executive for a funded D2C Brand. Job Profile:Manage complete customer lifecycle from onboarding to repeat purchase and retention.Handle inbound and outbound customer calls professionally.Resolve customer issues with focus on First Resolution Time (FRT) and customer satisfaction.Drive retention, renewals, and cross-selling of products or services.Coordinate with internal teams to ensure timely and accurate issue resolution.Maintain detailed call logs, follow-up actions, and CRM updates.Identify opportunities to enhance customer experience and share insights with the team. RequirementsMinimum 2 years of experience in customer support, retention, or CRM roles.Prior experience in D2C brand environment is preferred.Excellent communication and problem-solving skills.Comfortable with both inbound and outbound calling.Target-driven with the ability to manage multiple customer interactions efficiently.Tech-savvy and comfortable using CRMs or helpdesk tools.

As a Customer Success Associate at University Living, your role will involve engaging with students, providing customer support, ensuring customer satisfaction, and improving customer retention. You will address customer inquiries, solve issues, and offer guidance on accommodation choices. Your analytical skills will be crucial in assessing customer needs and tracking key metrics to enhance the overall customer experience. Key Responsibilities: - Engage with students and provide excellent customer support - Ensure customer satisfaction by addressing inquiries and solving issues promptly - Implement customer retention techniques to improve long-term relationships - Analyze customer needs and track key metrics for continuous improvement - Collaborate effectively with the team to deliver exceptional service - Use your communication and interpersonal skills to build strong relationships with customers - Utilize your independence and teamwork abilities to excel in the role - Knowledge or familiarity with student housing and accommodation services will be beneficial Qualifications Required: - Proficiency in customer engagement, customer support, and customer satisfaction - Experience in implementing customer retention techniques - Strong analytical skills to assess and track customer needs effectively - Excellent communication and interpersonal skills - Ability to work both independently and collaboratively within a team - Prior knowledge or experience in student housing and accommodation services is advantageous - Bachelor's degree in Business, Communications, or a related field is preferred University Living is a global student housing marketplace that offers millions of beds across various international education hubs. The company's technology-enabled platform has assisted numerous students in finding and booking value-for-money accommodations. With a focus on innovation and excellent service, University Living has garnered recognition and awards for its solutions. Joining the team means becoming part of a dynamic environment that values customer satisfaction and continuous improvement.,

As the E-Commerce Customer Retention Manager, you play a crucial role in developing and executing strategies to enhance customer loyalty, reduce churn, and elevate overall customer satisfaction within the e-commerce business. Collaborating with marketing, customer service, and product teams, you will drive compelling retention initiatives that foster long-term customer relationships and revenue growth. **Key Responsibilities:** - Develop and Implement Retention Strategies: - Design and execute comprehensive customer retention programs to drive repeat purchases and increase customer lifetime value. - Utilize customer data and behavior patterns to create tailored marketing strategies. - Manage loyalty programs, rewards systems, and other initiatives to keep customers engaged. - Customer Segmentation and Personalization: - Segment customers based on behavior, frequency, spend levels, and demographics for targeted campaigns. - Collaborate with the marketing team to personalize marketing efforts and increase engagement. - Continuously refine segmentation strategies for program effectiveness. - Customer Experience Optimization: - Analyze the customer journey and identify areas for improvement across all touchpoints. - Implement changes to enhance usability and customer satisfaction. - Oversee post-purchase initiatives for a seamless experience. - Churn Prevention and Win-back Campaigns: - Monitor customer behavior to prevent churn and identify opportunities for win-back strategies. - Develop targeted offers and personalized outreach for dormant customers. - Collaborate with customer support to resolve issues leading to attrition. - Data-Driven Decision Making: - Analyze key retention metrics to inform strategy adjustments. - Conduct experiments to optimize campaigns and tactics. - Utilize customer feedback to improve the retention strategy. - Customer Feedback and Engagement: - Collect feedback to gauge satisfaction and identify areas for improvement. - Lead customer satisfaction initiatives to measure program effectiveness. - Foster customer advocacy and emotional connections to the brand. - Collaboration with Cross-Functional Teams: - Work closely with various teams to ensure consistency in customer communications. - Provide insights to product and marketing teams for alignment with customer needs. - Coordinate with sales team for upselling and cross-selling opportunities. - Retention Performance Reporting: - Regularly report on retention KPIs and program effectiveness to senior leadership. - Optimize retention campaigns based on data insights. - Track ROI for budget efficiency. **Qualifications:** - Education: Bachelor's degree in Marketing, Business, or related field. Master's degree is a plus. - Experience: - Experience in e-commerce, customer retention, or related fields. - Proven success in executing e-commerce customer retention strategies. - Experience with e-commerce platforms and CRM tools is essential. - Skills: - Strong analytical skills for data interpretation. - Familiarity with email marketing platforms and A/B testing software. - Expertise in customer segmentation and targeted marketing. - Knowledge of e-commerce trends and best practices. If you have experience with Clevertap, Netcore, or Shopify, we encourage you to apply. The work location is in person.,

As a highly capable Customer Success Associate (Technical) at Wobot, your primary responsibility is to ensure seamless onboarding and deliver an exceptional customer experience. You will handle new location setups, monitor account health, troubleshoot issues, and collaborate with internal teams for prompt resolutions. Additionally, you will document recurring challenges, share insights with product and QA teams, and provide support to clients through a consultative approach. **Key Responsibilities:** - Manage onboarding of new customer locations, including configuration and integration of cameras on the platform. - Monitor accounts to ensure a positive customer experience with the company's products or services. - Analyze potential issues related to customer accounts and escalate internally for faster resolution. - Coordinate with other departments (Sales, Engineering, and Product) to ensure customer needs are met. - Document and track recurring issues to offer actionable insights to the product and QA teams. - Review the customer journey, identify areas of improvement, and provide consultative support to help clients overcome challenges and achieve their goals. - Serve as the day-to-day contact for assigned accounts, identify opportunities, highlight best practices, and document them. - Communicate effectively with internal and external senior-level management to understand customer needs, maximize retention and growth, and share learnings. **Qualifications Required:** - Sound knowledge of CCTV Infrastructure and its working is a must. - Practical experience in working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras, etc. - 18-24 months of client handling experience for B2B clients. - Self-motivated and self-directed individual. - Strong communication and interpersonal skills with the ability to build relationships with professionals across all organizational levels. - Excellent organizational and problem-solving skills. - Proficiency with tools like Jira, Clickup, or similar customer support systems. - Ability to utilize AI tools to create automations and generate productivity gains. In addition to the job description, here are some additional details about the company: - Wobot uses Microsoft Teams for daily communication, including standups and team meetings. - The company culture values open discussion, ownership, and a founder's mindset. - Prioritization of exceptional design, UI/UX, thorough documentation, clear to-do lists, and data-driven decision-making. - Team bonding activities include bi-monthly town halls, destressing sessions with a certified healer, and biannual company retreats. - The company offers a fully remote workplace, comprehensive health insurance, attractive equity options for top performers, mental health consultations, company-sponsored upskilling courses, designated growth hours, 40 hours annually for community causes, and access to a financial advisor. - Wobot is an Equal Opportunity Employer. Working Hours: 2 PM to 11 PM IST,

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

Customer Service Coordinators supervise and motivate Customer Service teams in order to maximize business performance. Most of their duties are aimed at ensuring customer satisfaction and loyalty: analyzing complaints, developing new procedures, designing and implementing customer retention campaigns. The strongest resume samples showcase assets such as leadership, problem-solving abilities, communication skills and Customer Service experience. Coordinators may come from various education backgrounds, but most candidates make display of a degree in communication or marketing in their resumes.

We are looking for a Duty Manager to oversee facilities, security and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals. Responsibilities Keep track of monthly, quarterly and yearly goals Work with management to assess and improve processes and policies Monitor and report on revenue and cash flow Uphold and enforce company policies Train new hires Address employee complaints or performance issues as needed Check in with employees regularly to determine satisfaction Schedule shifts Help management create the departments budget Address customer issues and complaints Schedule regular maintenance and cleaning of facilities Meet regularly with upper management to stay informed on company issues Oversee security of the facility

As a Customer Relationship Manager at MJ Global, you will play a crucial role in managing client accounts, fostering strong relationships, and ensuring seamless coordination between clients and internal teams within the fast-paced manufacturing environment. **Key Responsibilities:** - Act as the primary point of contact for clients, handling orders, updates, queries, and issue resolution effectively. - Collaborate with internal teams (production, operations, sales, logistics) to guarantee smooth order execution. - Track client projects, maintain accurate records, and generate periodic MIS/reports for management review. - Anticipate client needs, propose solutions, and escalate challenges for timely resolution. - Assist in onboarding new clients and facilitate their integration into existing workflows. - Cultivate enduring client relationships to drive long-term retention. - Visit MJ Global's plants as necessary to coordinate client projects. - Work closely with Supply Chain and Production teams for material and production planning. - Key Performance Indicators (KPIs) include quarterly revenue growth from clients, addition of new SKUs, development initiatives, and ensuring minimal slow-moving raw materials and finished goods. - Monitor essential metrics like On-Time In-Full (OTIF) delivery, Net Promoter Score (NPS), etc. - Personal vehicle (car/bike) is a mandatory requirement for this role. **Qualifications & Experience:** - 7-8 years of experience in customer relationship management, client servicing, or account management, preferably in manufacturing, packaging, or a fast-paced operations setting. - Proficient in English and Hindi languages with excellent communication skills. - Proactive, organized, and detail-oriented individual with strong problem-solving abilities. - Familiarity with Microsoft Office, Google Workspace, MIS, and ERP systems. - Ability to comprehend client needs, offer actionable insights, and uphold high service standards. - Strong numerical and analytical skills, particularly in Microsoft Excel.,

Role Overview: As the Team Lead, Customer Success, you will be responsible for leading a team of Customer Success Representatives to ensure high levels of customer satisfaction, retention, and growth. Your role will involve managing team performance, driving process improvements, and fostering strong customer relationships. Key Responsibilities: - Lead, mentor, and develop a team of Customer Success Representatives. - Set team goals, monitor performance, and provide regular feedback and coaching. - Conduct performance reviews and identify training needs. - Ensure team adherence to established processes and best practices. - Oversee and manage key customer relationships. - Address and resolve escalated customer issues in a timely and effective manner. - Proactively identify and mitigate potential customer risks. - Drive customer satisfaction and loyalty initiatives. - Identify areas for process improvement within the Customer Success department. - Develop and implement strategies to enhance efficiency and effectiveness. - Monitor key metrics and generate reports on team and customer performance. - Utilize data to make informed decisions and drive continuous improvement. - Collaborate with other departments to ensure seamless customer experience. - Communicate effectively with team members, management, and customers. - Participate in meetings and provide updates on team activities and customer issues. Qualification Required: - 3+ years in Customer Success, or a related field, ideally in a SaaS or technology environment. - Bachelors degree in Business Administration, Marketing, or a related field. - Proven experience in customer success and account management. - Prior experience in a leadership or management role. - Strong communication, interpersonal, and problem-solving skills. - Proficiency in CRM software and other relevant tools. - Experience in the cloud telephony or SaaS industry is a plus. Additional Details: You will be part of a dynamic and collaborative work environment with the opportunity for growth and advancement. The company offers a competitive salary and benefits package, along with the chance to work with cutting-edge technology and solutions.,

As the Customer Experience Head for one of Weekday's clients located in Gurugram, NCR, you will play a crucial role in shaping and enhancing the customer experience journey. With a salary range of Rs 30-70 LPA and a minimum of 5 years of experience, we are looking for a highly motivated and customer-centric professional to lead our customer-facing teams. Key Responsibilities: - Develop and execute a comprehensive customer experience strategy aligned with business goals. Continuously monitor customer satisfaction, analyze feedback, and implement initiatives to improve user experience. - Oversee technical and application support functions to ensure timely and effective resolutions for customers. Provide guidance for escalated issues and drive root cause analysis for permanent fixes. - Drive customer engagement, adoption, and retention strategies tailored to SaaS products. Establish processes supporting onboarding, training, product utilization, and ongoing success. - Lead the design and implementation of customer service policies, standards, and best practices. Foster a customer-first culture focused on responsiveness, empathy, and problem-solving. - Build, mentor, and manage high-performing teams across technical support, application support, and customer service. Empower teams with tools, knowledge, and training for exceptional service delivery. - Identify opportunities to streamline customer support operations through automation, AI-driven tools, knowledge bases, and ticketing systems. Aim for continuous improvement while ensuring high customer satisfaction. - Leverage analytics and KPIs to measure customer experience performance, identify trends, and make data-informed decisions. Regularly report insights to leadership with actionable recommendations. - Collaborate with product, engineering, and sales teams to incorporate customer feedback into product development and service enhancements. Serve as the voice of the customer within the organization. Qualifications: - 5-15 years of progressive experience in technical support, application support, SaaS, and customer service, with at least 3-5 years in a leadership role. - Strong understanding of SaaS ecosystems, support workflows, and customer success methodologies. - Proven ability to manage complex support environments, including incident management, escalation handling, and root cause analysis. - Excellent leadership skills to inspire, coach, and grow diverse teams. - Proficiency in support tools, CRM platforms, and customer success software (e.g., Zendesk, Freshdesk, Salesforce, Gainsight). - Strong communication, stakeholder management, and conflict resolution skills. - Analytical mindset with the ability to interpret customer data and translate insights into strategies. - Customer-first attitude with a passion for delivering outstanding experiences.,

You will be responsible for supervising a team of Customer Service Executives. Your key responsibilities will include: - Monitoring performance metrics such as AHT, Quality, CSAT & Attendance - Providing regular coaching, training & feedback to team members - Handling escalated customer concerns and ensuring resolution - Maintaining daily MIS reports and sharing updates with management - Motivating the team to meet organizational goals and KPIs - Supporting process improvement and ensuring SOP adherence To be eligible for this role, you should meet the following criteria: - Minimum 1 year of experience in Customer Service + Team Handling - Strong knowledge of customer service operations - Excellent communication and people management skills - Ability to work under pressure in a target-oriented environment - Basic computer proficiency in Excel, email & CRM tools Skills required for this role include: - Leadership & coaching skills - Problem-solving & escalation handling - Performance monitoring & reporting - Team coordination & motivation - Customer-centric mindset If you join us, you can expect: - Competitive salary with performance-based growth - Leadership role in a customer-focused environment - Supportive team and professional development opportunities Please note that the work location is in person. Benefits: Provident Fund Education: Bachelor's (Required) Experience in the following areas is required: - Team Leader Customer service - Communication & Team Management Skills - Basic Computer Proficiency (MS Office and CRM tools) - Performance Monitoring (AHT/CSAT) and KPI Tracking - Excellent Verbal and Written Communication Skills - Rotational Shift Flexibility - Target-Driven and Goal-Oriented Approach - Daily Reporting and Documentation Skills - Coaching and Mentoring Team Members - BPO, KPO, or Contact Center Operations - Customer Retention & Service Excellence - Call Quality Monitoring and Feedback Delivery Language: English (Required),

Role Overview: As a Retention Marketing Manager at the ecommerce agency, you will be instrumental in enhancing customer retention and boosting customer lifetime value. Your primary focus will be on developing and implementing effective strategies to increase customer loyalty and drive repeat purchases. By analyzing customer data and collaborating with various teams, you will ensure a cohesive customer experience and optimize retention efforts. Key Responsibilities: - Develop and execute customer retention strategies and campaigns to improve customer loyalty and drive repeat purchases. - Analyze customer data to identify patterns and trends, utilizing insights to enhance retention efforts. - Create customer personas to gain insights into customer needs, preferences, and pain points. - Collaborate with cross-functional teams to ensure a seamless customer experience. - Manage customer loyalty programs, rewards, and referral initiatives. - Create and oversee email marketing campaigns, including segmentation, testing, and optimization. - Implement and manage retargeting campaigns, incorporating dynamic product ads and personalized recommendations. - Monitor and analyze campaign performance to provide data-driven recommendations for enhancements. - Stay updated with industry trends to identify opportunities for improving customer retention and increasing customer lifetime value. Qualifications Required: - Bachelor's degree in marketing, business, or a related field. - 3+ years of experience in retention marketing, particularly in the ecommerce sector. - Proficiency in customer segmentation, data analysis, and campaign optimization. - Strong written and verbal communication skills to craft compelling marketing messages and content. - Excellent project management skills to handle multiple projects simultaneously. - Creative and strategic thinking abilities to devise innovative marketing solutions. - Strong analytical skills to interpret data and make well-informed decisions. - Experience with Google Analytics and other data analytics tools.,

As a Team Lead Customer Success at MyOperator, your role involves leading a team of Customer Success Representatives to ensure high levels of customer satisfaction, retention, and growth. You will be responsible for managing team performance, driving process improvements, and fostering strong customer relationships. **Key Responsibilities:** - Drive upsell and cross-sell initiatives to maximize customer value. - Implement strategies for revenue retention and expansion within the existing customer base. - Monitor and improve product adoption rates among customers. - Develop and execute churn management strategies to minimize customer attrition. - Lead, mentor, and develop a team of Customer Success Representatives. - Set team goals, monitor performance, and provide regular feedback and coaching. - Conduct performance reviews and identify training needs. - Ensure team adherence to established processes and best practices. - Oversee and manage key customer relationships. - Address and resolve escalated customer issues in a timely and effective manner. - Proactively identify and mitigate potential customer risks. - Drive customer satisfaction and loyalty initiatives. - Oversee the onboarding process for new clients, ensuring a satisfactory experience. - Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. - Identify areas for process improvement within the Customer Success department. - Develop and implement strategies to enhance efficiency and effectiveness. - Monitor key metrics and generate reports on team and customer performance. - Utilize data to make informed decisions and drive continuous improvement. - Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. - Communicate effectively with team members, management, and customers. **Qualifications Required:** - Bachelor's degree in Business Administration, Marketing, or a related field. - 4+ years of experience in customer success and account management. - 2+ years of prior experience in a team lead or management role. - Proven experience in customer success, account management, and team management. - Strong communication, interpersonal, and problem-solving skills. - Proficiency in CRM software and other relevant tools. - Experience in the cloud telephony or SaaS industry is a plus.,

As a Customer Support Manager at Enkel, you will play a crucial role in leading and managing the customer support team to maintain high service standards. Your responsibilities will include providing guidance, mentorship, and performance evaluations to ensure the team's success. Additionally, you will engage proactively with clients to understand their business goals and ensure their long-term satisfaction. Key Responsibilities: - Lead and manage the customer support team, providing guidance, mentorship, and performance evaluations. - Engage proactively with clients to ensure successful onboarding, retention, and satisfaction. - Analyze customer support metrics and trends to assess team performance and make data-driven improvements. - Build and maintain strong client relationships, acting as the primary point of contact for issue resolution. - Collaborate with internal teams to deliver seamless accounting solutions and ensure client expectations are met. - Conduct regular client check-ins, collect feedback, and drive product and service improvements. - Ensure clients maximize the value from Enkel's accounting services through regular training and best practices sharing. Qualifications Required: - 5+ years of experience in customer support or client management roles, preferably within financial services or SaaS industries. - Experience with CRM systems and customer support tools. - Background in finance, accounting, or bookkeeping will be highly valued. - Demonstrated leadership experience and exceptional interpersonal and communication skills. - Strong problem-solving abilities and a data-driven mindset. Join Enkel to be part of a transformative journey in shaping the future of accounting services. Experience growth, leadership, and unparalleled support in an innovative and collaborative environment. Apply now to make history with us!,

In the role of Lead - Customer Care and Retention at Monotype Global, you will be responsible for responding to and assisting customers in all aspects of their needs, including finding, purchasing, downloading, installing, and implementing products, as well as order correction or modification. **Key Responsibilities:** - Work with corporate customers to establish invoice accounts, process purchase orders, and handle invoicing. - Manage technical responsibilities such as creating and maintaining technical processes and procedures, handling advanced installations, and troubleshooting issues. - Research and analyze new software application releases to identify potential software-related issues. - Utilize and customize standard responses created by English speakers, escalating to native speakers when necessary, and identifying gaps in standard responses. - Manage a team across different time zones and rotational shifts. - Communicate with various internal and global teams regarding common customer questions, collaborating with other departments to maintain product integrity, and escalating support and feature enhancement requests as needed. **Qualifications Required:** - 5-9 years of customer relations experience, with previous experience working with customers via email, telephone, and chat, along with team management and leadership skills. - Working knowledge of Windows and Mac, basic knowledge of Windows and Mac text applications, HTML, CSS, web technologies, MySQL, MongoDB, SAML, Single Sign-On concepts, and Salesforce or any other CRM. - Excellent written and verbal communication skills in English. - Willingness to work in Australia, UK, US, and India shifts on a permanent or rotational basis, including weekends and holidays. - Proficiency in one or more of the following languages (German, Japanese, French, Spanish) is desirable but not mandatory. Monotype Solutions India, where this role is based, is a strategic center of excellence for Monotype, certified as a Great Place to Work for three consecutive years. The company is a trusted partner to the world's top brands and is known for bringing brands to life through type and technology. As part of the Monotype team, you can expect hybrid work arrangements, competitive paid time off programs, comprehensive medical insurance coverage, competitive compensation with corporate bonus programs, and uncapped commission for quota-carrying Sales roles. You will also enjoy a creative, innovative, and global working environment, highly engaged Events Committee, reward and recognition programs, professional onboarding program, development and advancement opportunities, retirement planning options, and more.,

Role Overview: As a Customer Success Analyst, you will be part of the customer success team to help create a knowledge base, FAQs, maintain the customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure customers derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. Your key role will involve onboarding, support, customer education, and renewal strategies. Key Responsibilities: - Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. - Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. - Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. - Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders). - Monitor key customer health metrics and take action on churn risks or upsell opportunities. - Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. - Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. Qualifications Required: - Bachelors degree in business, Communications, Marketing, or related field. - 4+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. - Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. - Proven ability to craft engaging and strategic customer success emails and campaigns. - Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. - Experience with HubSpot CRM or similar tools is highly preferred. - Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus. (Note: The job requires working in the US Pacific Standard Time zone.) Role Overview: As a Customer Success Analyst, you will be part of the customer success team to help create a knowledge base, FAQs, maintain the customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure customers derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. Your key role will involve onboarding, support, customer education, and renewal strategies. Key Responsibilities: - Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. - Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. - Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. - Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders). - Monitor key customer health metrics and take action on churn risks or upsell opportunities. - Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. - Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. Qualifications Required: - Bachelors degree in business, Communications, Marketing, or related field. - 4+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. - Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. - Proven ability to craft engaging and strategic customer success emails and campaigns. - Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. - Experience with HubSpot CRM or similar tools is highly preferred. - Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus. (Note: The job requires working in the US Pacific Standard Time zone.)

As a Customer Success Associate at AlgoSec, you will play a crucial role in delivering value to customers through our Scaled Program. Your responsibilities will include: - Managing a large volume of customers in the scaled segment by driving engagement through a one-to-many approach. - Segmenting customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies. - Coordinating and executing digital-first programs such as emails, webinars, playbooks, office hours, and communities to accelerate time-to-value and improve adoption. - Monitoring customer health and defining critical triggers to identify accounts requiring intervention. - Partnering with internal teams like CSMs, Support, Product, Marketing, and Sales to route customers to the right resources and ensure timely follow-up. - Tracking and reporting on the effectiveness of scaled engagement through metrics like open rates, webinar attendance, adoption trends, and retention metrics. - Contributing to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach. Qualifications required for this role: - 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment. - Networking or security background. - Strong written and verbal communication skills. - Excellent English proficiency. - Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously. - Customer-focused with a proactive and collaborative approach. - Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone. If you have experience with Salesforce, Gainsight, or other Customer Success Platforms, or if you have experience running campaigns, webinars, or other digital engagement initiatives, it will be considered an advantage. As a Customer Success Associate at AlgoSec, you will play a crucial role in delivering value to customers through our Scaled Program. Your responsibilities will include: - Managing a large volume of customers in the scaled segment by driving engagement through a one-to-many approach. - Segmenting customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies. - Coordinating and executing digital-first programs such as emails, webinars, playbooks, office hours, and communities to accelerate time-to-value and improve adoption. - Monitoring customer health and defining critical triggers to identify accounts requiring intervention. - Partnering with internal teams like CSMs, Support, Product, Marketing, and Sales to route customers to the right resources and ensure timely follow-up. - Tracking and reporting on the effectiveness of scaled engagement through metrics like open rates, webinar attendance, adoption trends, and retention metrics. - Contributing to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach. Qualifications required for this role: - 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment. - Networking or security background. - Strong written and verbal communication skills. - Excellent English proficiency. - Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously. - Customer-focused with a proactive and collaborative approach. - Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone. If you have experience with Salesforce, Gainsight, or other Customer Success Platforms, or if you have experience running campaigns, webinars, or other digital engagement initiatives, it will be considered an advantage.

As a Customer Success Manager at Fundamento, backed by Google and fresh off a Pre-Series A fundraise, you will play a crucial role in driving value for enterprise clients, unlocking growth within accounts, and building scalable systems to elevate customer experience. You will also have the opportunity to mentor the team and work closely with leadership to achieve the company's mission of reinventing how enterprises talk to their customers. **Key Responsibilities:** - **Account Growth & Expansion** - Manage 68 enterprise accounts, serving as the primary point of contact and trusted advisor. - Drive account expansion through upselling, cross-selling, and increasing adoption. - Deliver measurable ROI for customers by aligning Fundamento's AI solutions with their business goals. - Maintain strong quality standards and ensure SLAs are consistently met. - **Customer Success & Retention** - Track account health using data-driven insights across adoption, usage, billing, NPS, and engagement. - Proactively identify risks, resolve issues, and ensure renewals and long-term retention. - Build strong stakeholder relationships to deepen customer trust and advocacy. - **Process Building & Scale** - Design and implement scalable processes to streamline CS workflows, reporting, and customer engagement. - Build playbooks for account expansion, ROI measurement, and customer health monitoring. - **Team Leadership & Enablement** - Mentor and train Customer Success Associates (CSAs) to handle Stage 1 support. - Act as an escalation point for complex customer situations. - **Strategic Exposure** - Work closely with the senior leadership & founders on enterprise-wide initiatives and CXO-facing projects. - Share customer insights to influence Fundamento's AI product roadmap. **What We're Looking For:** - 3-5 years of experience in Customer Success, Account Management, or Enterprise Relationship roles. - Strong data analytical skills (Excel/Google Sheets; comfort with dashboards, pivot tables, reporting). - Proven track record in account expansion, ROI delivery, and quality management. - Background in FinTech or SaaS (preferred). - Excellent Communication - fluent, confident, and persuasive in enterprise settings. - Managerial experience - mentoring or leading junior team members. - Flexibility - comfortable with customer schedules requiring non-standard hours. Join Fundamento to shape the future of AI-powered enterprise conversations, where AI, strategy, and customer impact converge to drive real change for some of India's leading financial institutions.,