3,170 Customer Retention Jobs in New Delhi

Key Job Responsibilities  To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers, and potential customers Achieve desired level of productivity to meet & contribute towards branch profitability targets. Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Conduct promotional activities for marketing and drive referral programs for customer acquisition Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being  Knowledge, Skills & Attributes Result Orientation Customer Service & Retention Focus Digital Mindset Relationship Building Process Knowledge/ Orientation Effective Time Management Cross Selling / Upselling Skills Business Development Communication Skills Proficiency in local language and English Role Requirements Educational Qualification Graduate 1 year experience in lending / financial services 

Key Job Responsibilities  To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers, and potential customers Achieve desired level of productivity to meet & contribute towards branch profitability targets. Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Conduct promotional activities for marketing and drive referral programs for customer acquisition Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being  Knowledge, Skills & Attributes Result Orientation Customer Service & Retention Focus Digital Mindset Relationship Building Process Knowledge/ Orientation Effective Time Management Cross Selling / Upselling Skills Business Development Communication Skills Proficiency in local language and English Role Requirements Educational Qualification Graduate 1 year experience in lending / financial services 

Role Objective :Functional /Business Responsibilities:-Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. -Processing each call / mail / chat in accordance with IL standards. -Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs -Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. -Provide the Customer with a clear explanation of the action taken -Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency -Ability to understand and handle irate customers -Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications -Ability to achieve stretched targets and able to manage the organization standards -Maintain Superior quality service by following organization standards Must Haves:--Excellent Communication Skills in English & Hindi-Typing speed of 30 to 40 wpm-Strong interpersonal, problem-solving skills and verbal and written communication skills-Flexible with shifts-Computer literacy Required Qualification / Experience:- Full Time Graduate / Post Graduate

Customer Support Executive International Voice ProcessLocation: Malad West, MumbaiJob Type: Full-TimeWorking Days: 5 Days(2 Rotational Week Off)Shift: Rotational shiftsFreshers are welcomeEducation: Graduate or Undergraduate (with relevant experience)Job Responsibilities: Handle inbound and outbound calls from international customers. Provide support for queries related to products, services, or accounts. Maintain high levels of customer satisfaction through effective communication. Document customer interactions and escalate issues when necessary. Meet daily performance targets including call quality and resolution time.Requirements: Excellent spoken English and communication skills.Ability to work night shifts and rotational hours.Benefits: Attractive salary with performance-based incentives.Paid training and career growth opportunities.Supportive work environment and team culture.Interested Candidates can share their CV on umamaheshwarisakthivel.murugan@techmahindra.comOr Call/WhatsApp on 8425045282  

Walk-In Interview Customer Support Executive (Voice Process)  Are you looking to kick-start or grow your career in customer support Here is your opportunity to join a leading brand! Work from Home option after 3 months for all candidates along with laptop Interview Date: 19th November 2025Interview Location: Jayanagar 4th Block, BangaloreProcess: Voice Support (Voice process) Job Role: Customer Support Executive Voice ProcessWork Location: Tin Factory, BangaloreShift: Day ShiftWorking Days: 6 Days a Week (1 Rotational Off)Age Limit: Below 30 YearsCab Facility: Not Provided Salary Details: Freshers: 17,000 in-hand | 21,000 CTCExperienced Candidates: Up to 20,000 in-hand | 24,000 CTC Perks:Great opportunity to work with a reputed organizationSkill enhancement in written communication and customer service Interested Candidates:Call HR Sushmitha at +91 9844278620 to schedule your interview today!

 Job description Hiring For HIGH END INTERNATIONAL Call Centres//BPOs fr Customer Support Specialist and Also fr Technical Support Specialist Role!!! Call @ 9538977401//9071318133 fr Further Discussions. Bangalore//Pune//Hyderabad Location Under Grads / Graduates Freshers also can apply US//UK Rotational Shift Off Immediate Joiners only Salary -4lpa upto 7lpa Experienced- Min one year and above in handling US/UK/Canadian/Australian and other international Customers. Responsibilities Manage a high volume of inbound and outbound calls with a friendly and professional demeanor. Resolve customer issues promptly and accurately by identifying solutions and appropriate responses. Provide information about products or services, taking orders, and processing returns. Follow up on customer inquiries to ensure their needs are met. Document all call information, interactions, and steps taken in detailed records. Collaborate with team members to improve processes and ensure high customer satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Represent the company in a courteous and professional manner during all customer interactions. Skills Customer Service Communication Problem-solving Time Management Call Center Systems Data Entry Conflict Resolution Multitasking Documents Required Freshers-Aadhar card, pan card, All educational docs Experienced-Aadhar card, pan card, All educational docs, previous company offer letter, relieving letter && Payslips NO CHARGES APPLIED Call HR @ 9071318133//9538977401 Manpower.jobzee@gmail.com  Role:Customer Retention - Voice / Blended Industry Type:Call Centers// BPOs Department:Customer Service//Technical Specialist//Service Desk Employment Type:Full Time, Permanent Role Category:Voice / Blended Education UG:Any Graduate//Undergrads//PGs  

Customer Service Representative English Voice Your potential has a place here award-winning employment experience. As a Customer Service Representative - Voice, youll be be part of bringing humanity to business. Our employees have spoken their voices celebrate our purpose, team, and company culture.  What Youll Be Doing Do you have a passion for helping others and providing them peace of mind (giving someone a piece of mind rhymes with this and carries a different connotation )In this role, you'll work to resolve customer issues via phone and multiple platforms such as text, email, social media, direct messaging, and other nonverbal written communication channels. Whether its providing quick answers, offering compassionate product consultations, or resolving issues with a smile, youll be the difference between an average customer experience and an exceptional one.  During a Typical Day, Youll Answer incoming calls from healthcare plan members. Understand the coverage and healthcare requirements by interacting with members on phone Resolve member issues through verbal and written communication. What You Bring to the Role 1 year of customer service experience. Ability to read, write, and converse proficiently with in US English. Computer literacy. What You Can Expect Support for your career and professional development. An inclusive, community-minded organization that encourages giving back. A global team of curious, lifelong learners guided by our company values. A comprehensive benefits package that may include transportation for night shifts, PTO, tuition reimbursement, and health and wellness incentives. A Bit More About Your Role Were committed to ensuring you have the skills and support needed for success throughout your career. From your first day in training, through individualized engagement coaching, and access thousands of that support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught, your caring and supportive nature that will shine through as you help customers. Our community is here for you as one dynamic, global family. You'll report to the Team Lead and contribute to the success of both customer experiences and the overall team.   Primary Location: India-Punjab-Mohali Job Title: Customer Care Representative(Voice) Primary Location India-Punjab-Mohali

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com

Territory Manager Customer Care (Tractor) Job Code: ITC/TMCC-T/20251120/16687 Position: Territory Manager Customer Care Experience: 3-12 years CTC: 700,000 1,050,000 annually Location: Jhansi Industry: Automobiles & Components / Tractor & Farm Equipment Position Type: Full-time Status: Open About the Role We are seeking a dedicated and technically proficient Territory Manager Customer Care to oversee tractor customer service operations across dealerships, authorized service points, and direct farmer interactions. The role is critical in ensuring high Customer Satisfaction Index (CSI), timely service delivery, warranty management, and overall customer retention. The ideal candidate will have hands-on experience in tractor customer care, strong technical knowledge, and the ability to lead teams to achieve service excellence. Key Responsibilities Customer Care & Service Management Manage dealers, authorized service points, and farmers from product installation through post-warranty support. Ensure quality installation of tractors and timely service adhering to organizational standards. Resolve customer grievances across channels including workshops, toll-free numbers, social media, and legal cases. Handle product complaint resolution and provide structured feedback to Plant Headquarters through field technical reports. Ensure retention of customers during and after warranty. Conduct field service activities to maintain top industry CSI ratings. Warranty & Audit Management Manage warranty control, audits, and dispute resolution. Reduce vehicle downtime and improve service quality across the territory. Oversee dealership profitability and sustainability. Ensure achievement of service business targets including spares, lubricants, and accessories. Team & Dealer Capability Building Build capabilities of dealer manpower in technical skills, systems, and processes. Conduct service quality audits and gather actionable feedback. Drive field trials, retro-fitment initiatives, and continuous improvement programs. Implement systems to propagate best practices at dealership and organizational levels. Qualifications B.E. in Mechanical, Automobile, or related engineering discipline. 3-12 years of experience in tractor customer care, after-sales service, or field service management. Strong technical skills and understanding of tractor products and service systems. Proven ability to manage teams, drive dealer performance, and maintain high CSI. Excellent problem-solving, communication, and customer handling skills. Why Join Us Lead customer care and service excellence for a reputed tractor brand. Opportunity to directly impact customer satisfaction and retention. Work with a dynamic team to drive dealership efficiency and technical capability. Exposure to strategic initiatives including warranty management, audits, and retro-fitment programs. How to Apply Interested candidates should share their updated resume with Job Code: ITC/TMCC-T/20251120/16687 mentioned in the subject line.

Tech Mahindra Ltd- Malad, Mumbai has an opportunity for UK Retention Voice Process. *Eligibility: -HSC/Graduatewith minimum12 monthsof INTERNATIONAL BPO experience (Voice). FRESHERS CAN APPLY TOO. *Benefits: - Salary Offered + Performance Incentives + OT Transportation facility within boundaries. (Home Pickup OR Drop between 8PM to 7AM) Location: Mumbai, Malad (W) Process:US/UK Customer Service Process Designation: Customer Relations Advisor CANDIDATES WITHGOOD COMMUNICATION SKILLS, DO NOT MISS OUT THE OPPORTUNITY TO EARN GOOD INCENTIVES. What were looking for: Excellent English communication skills. Eagerness to learn and grow with the company. Positive attitude and commitment to deliver your best every day. What youll do: Handle customer queries over chat with professionalism and care. Represent our brand with passion and dedication. Work closely with the team to ensure top-notch customer satisfaction, We value dedication, teamwork and a willingness to give your best because together, we make great things happen! Interview will be virtual.

Responsibilities Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.Provide exceptional customer service by understanding customer needs and offering appropriate solutions.Document customer interactions and maintain accurate records in the CRM system.Collaborate with team members to improve customer service processes and enhance customer satisfaction.Identify trends in customer inquiries and provide feedback to management for continuous improvement.Train and mentor junior customer service representatives as needed. Skills and Qualifications1-6 years of experience in customer service or related field.Excellent communication skills in English (verbal and written).Strong problem-solving skills and the ability to think critically under pressure.Proficiency in using customer service software and CRM systems.Ability to work independently as well as part of a team.Strong organizational skills and attention to detail.Empathy and patience when dealing with customer concerns.

Walk-in Interview Job Description Interview Date: Friday, 7th November 2025Interview Location: Jayanagar 4th Block, BangaloreCompany: BigbasketJob Location: Tin Factory, BangaloreRole: Chat Support Executive (Non-Voice Process) Job Highlights: Non-Voice Process (Chat Support Only)6 Days Working | 1 Rotational OffSalary: 18,000 to 20,000 In-Hand + IncentivesWork from Home option after 3 monthsNo Cab FacilityLanguages: Excellent English is a must Key Responsibilities: Handle customer queries through chat and email professionally.Troubleshoot issues and provide accurate solutions.Maintain detailed records of customer interactions.Escalate unresolved queries to the concerned team.Achieve performance targets and maintain quality standards. Candidate Requirements: Qualification: 10+2 / Graduate / Post GraduateTyping Speed: Minimum 27 wpmStrong written communication & problem-solving skillsTeam player with a positive attitudeAge: Up to 30 years Important Note: Mandatory to call before attending the interview to get the document list, interview briefing, and other details. Contact: Poojitha HrPhone: 9342743355 Shift Timings: Female Candidates: Between 6:00 am to 8:00 pm Any 9 working hoursMale Candidates: Between 6:00 am to 12:00 am (midnight) Any 9 working hours   

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com  

Greetings from our Recruitment Team! We are excited to share an excellent opportunity for International Voice Process. If you have the right skills and experience, this role could be the perfect fit for you! Job Details: Role: International Voice ProcessEligibility: Graduate / Undergraduate (Minimum HSC)Experience: Minimum 1 year in International VoiceAge Criteria: Up to 44 yearsShifts: US Shifts Salary: Up to 3-4.5 LPA CTC As per the Experience Location: Indore Apply Now Immediate Joiners Preferred! Call/WhatsApp us at 9111762733 to schedule your interview. Looking forward to connecting with you! Best Regards, Recruitment Team

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com  

Job Description: We are seeking a Customer Care Executive to join our dynamic Fintech team. The ideal candidate will be responsible for handling inbound and outbound customer interactions, providing excellent service, and ensuring prompt resolution of queries and concerns. Salary: 20,000 to 22,000 per month Work Schedule: 6 days a week | Day Shift Location: HSR Layout | No cabs will be provided Key Responsibilities Handle customer calls professionally and efficiently. Address customer queries, concerns, and complaints with empathy and accuracy. Maintain detailed and up-to-date records of customer interactions and follow-ups. Provide clear and relevant information to customers to ensure issue resolution. Escalate complex cases to the appropriate department when necessary. Job Requirements Minimum qualification: 10th Pass. Experience: 0.6 - 4 years (Minimum 3 months of experience). Strong communication and problem-solving skills. Customer-oriented mindset with patience and attentiveness. Willingness to work in a 6-day week (Day Shift) schedule. Contact DetailsFor more information or to apply, please contact:HR Sushmitha+91 9844278620

We are currently hiring enthusiastic and customer-focused individuals for various roles in our International Voice Process division. This is a fantastic opportunity to launch or enhance your career in domains such as Insurance, Sales, Collections, Customer Retention, and Lead Generation. Whether you're a fresher or bring relevant experience, we offer a platform to grow, perform, and succeed in a fast-paced, rewarding environment. Key Responsibilities: Handle inbound and outbound international customer calls. Address customer queries and provide appropriate solutions. Drive sales or collections targets as per the role. Maintain high levels of customer satisfaction. Build rapport and maintain strong client relationships. Meet quality and performance benchmarks consistently. Eligibility Criteria: Excellent communication skills both oral and written. Freshers and experienced candidates welcome. Graduates and undergraduates may apply. Willingness to work in US and general shifts. Perks & Benefits: Competitive salary up to 5.5 LPA. Unlimited incentives based on performance. Free cab facility (both sides). Fixed weekends off (Saturday & Sunday). Opportunity to work with top international clients. Career advancement and growth opportunities. Supportive and inclusive work environment. No charges from candidates for placement.

Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery  Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends)  FRESHERS ARE WELCOME  PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com  

As a Customer Retention Manager at Powerlook Apparels, your primary focus will be on developing and implementing strategies to retain and engage existing customers. You will play a crucial role in analyzing customer feedback and data, monitoring competitor activities, and designing targeted marketing campaigns to enhance customer loyalty and satisfaction. Key Responsibilities: - Develop and implement strategies to retain and engage existing customers. - Monitor and evaluate competitor retention strategies and market trends. - Analyze customer data and feedback to identify pain points, opportunities, and actionable insights. - Prepare and present reports on key customer success metrics, retention performance, and campaign effectiveness. - Collaborate with marketing and sales teams to design and execute customer-centric campaigns. - Create segmented communication strategies to enhance personalized customer experiences. - Work closely with the CRM and analytics teams to drive loyalty program success. - Recommend improvements to customer service processes based on feedback and data insights. - Track performance of retention initiatives and optimize campaigns accordingly. Requirements: - Proven experience in customer retention, CRM, or a related marketing role. - Strong analytical skills with proficiency in data interpretation and tools like Excel, Google Analytics, or similar platforms. - Excellent communication and interpersonal skills. - Creative thinking and ability to design impactful campaigns. - Familiarity with the fashion or apparel industry is a plus. - Bachelor's degree in Marketing, Business Administration, or a related field. Powerlook Apparels is a dynamic fashion brand dedicated to delivering top-notch style and quality to customers. Join us in our mission to build lasting relationships with every customer we serve.,