10 Online Focus Groups Jobs in Gurgaon

Role Overview: You will be joining OLIVER, a specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. As part of The Brandtech Group, you will be at the forefront of leveraging cutting-edge AI technology to revolutionize how work is created and delivered. Your role as a Marketing Manager, Platforms & Ecosystems, in India Marketing will involve focusing on bringing premium Android Devices and experiences to users through strategic GTM efforts. Key Responsibilities: - Collaborate with Retail and OEM partners to drive adoption of Android through marketing initiatives - Develop end-to-end retail marketing strategy and execution for Android premium products in India - Execute POS initiatives and ATL campaigns, working with internal and external partners to achieve business goals - Create integrated marketing campaigns to showcase the goodness of the Android platform, with a social-first approach - Engage with internal stakeholders across Google to identify marketing opportunities, shape creative strategies, monitor performance, and share campaign insights Qualifications Required: - BA/BS degree or equivalent practical experience - 8+ years of work experience in shopper Marketing, consumer marketing, Partnerships, Category Management, or strategy consulting in the Tech industry - Detailed knowledge and experience in the mobile industry with a passion for new technology - Expertise in running consumer-facing ATL/BTL campaigns and launching new products or features - Experience in online and offline retail marketing - Strong analytical, problem-solving, written, and oral communication skills - Entrepreneurial spirit and ability to thrive in a dynamic agile environment - Passion for AI and new technologies with a willingness to learn and understand AI tools - Understanding and knowledge of AI tools is beneficial, with a focus on digesting benefits and features Additional Company Details: OLIVER is committed to sustainability, with ambitious environmental goals and science-based emissions reduction targets. The company embeds sustainability into every department and project lifecycle, working collectively towards this mission. The values at OLIVER include being ambitious, imaginative, inspirational, results-focused, and actively pro-inclusive and anti-racist across the community, clients, and creations. Role Overview: You will be joining OLIVER, a specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. As part of The Brandtech Group, you will be at the forefront of leveraging cutting-edge AI technology to revolutionize how work is created and delivered. Your role as a Marketing Manager, Platforms & Ecosystems, in India Marketing will involve focusing on bringing premium Android Devices and experiences to users through strategic GTM efforts. Key Responsibilities: - Collaborate with Retail and OEM partners to drive adoption of Android through marketing initiatives - Develop end-to-end retail marketing strategy and execution for Android premium products in India - Execute POS initiatives and ATL campaigns, working with internal and external partners to achieve business goals - Create integrated marketing campaigns to showcase the goodness of the Android platform, with a social-first approach - Engage with internal stakeholders across Google to identify marketing opportunities, shape creative strategies, monitor performance, and share campaign insights Qualifications Required: - BA/BS degree or equivalent practical experience - 8+ years of work experience in shopper Marketing, consumer marketing, Partnerships, Category Management, or strategy consulting in the Tech industry - Detailed knowledge and experience in the mobile industry with a passion for new technology - Expertise in running consumer-facing ATL/BTL campaigns and launching new products or features - Experience in online and offline retail marketing - Strong analytical, problem-solving, written, and oral communication skills - Entrepreneurial spirit and ability to thrive in a dynamic agile environment - Passion for AI and new technologies with a willingness to learn and understand AI tools - Understanding and knowledge of AI tools is beneficial, with a focus on digesting benefits and features Additional Company Details: OLIVER is committed to sustainability, with ambitious environmental goals and science-based emissions reduction targets. The company embeds sustainability into every department and project lifecycle, working collectively towards this mission. The values at OLIVER include being ambitious, imaginative, inspirational, results-focused, and actively pro-inclusive and anti-racist across the community, clients, and creations.

Deployment Responsibilities Deployment of offline travel booking systems and operational tools. Customize and configure solutions based on business/client requirements and needs. Test and validate offline deployment processes to ensure functionality and reliability. Provide remote support during system rollouts and address implementation issues promptly ( as and when required ) Collaborate with teams across solutions, sales and product to implement clients on the offline point of sale platform Project Management Responsibilities: Lead and manage end-to-end lifecycles for system deployment, upgrades, and enhancements. Develop project plans, timelines, and resource allocation strategies ( as and when required ) Coordinate with cross-functional teams, including product, sales, solutions and customer service department. Monitor project progress, identify risks, and implement corrective actions as needed. Communicate project updates, milestones, and challenges to stakeholders, leadership and Project Team.  QUALIFICATION Bachelors degree in any stream. 5-7 years of experience in the travel industry, with a focus on operations or system implementation. Proven track record in project management, deployment, and related roles. Knowledge of Gds systems (Amadeus, Sabre, Travelport) and offline booking platforms. Familiarity with data migration and system integration processes. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills Ability to multitask, prioritize, and work under pressure Adaptability to dynamic travel industry environments Attention to detail with a focus on quality and precision. Collaboration with diverse teams and stakeholders.  interested one pls share resume on recruiter4.spbcgroup@gmail.com or whasapp on 9315128588  

You belong here! The idea of building a tech-enabled prop fintech ecosystem has occupied numerous evenings and thousands of pages in our diaries for many years. The result A fully integrated ecosystem that empowers customers throughout their home buying journey. With great zeal, we continue to refine our vision and invite you to join the revolution. Together, we'll shape the future of real estate. As we forge ahead, embrace the untapped possibilities and let us guide you through the exciting process of finding your dream home. Together, we'll unlock a new era of real estate innovation. Discover the power of BlackOpal and embark on a journey that will redefine the way you think about home buying. Let's build something great together. At BlackOpal, we embrace the mission to challenge the status quo with extraordinary gumption and an unwavering belief in our collective vision. Our culture is rooted in disruptive innovation, fueling our relentless focus on solving customer problems. Ideas are not just welcomed but celebrated. We foster a meritocratic environment where every individual has an equal opportunity to contribute and excel. Collaboration and open dialogue are encouraged, creating an atmosphere of shared knowledge and collective growth. By valuing diverse perspectives, we drive innovation forward and empower our team members to think boldly and creatively. Together, we are building a future where possibilities are endless, and customer-centric solutions redefine the real estate landscape. The fun begins here. The collaborative environment at BlackOpal fosters growth, creativity, and teamwork, creating a fulfilling work experience. "Create, Innovate, Repeat." Recharge with a steaming cup of inspiration. You'll love coming to work every day because of the positive and inclusive atmosphere. Work hard, play hard. **Job Description:** - **Role Overview:** As an Associate Manager - Growth Operations (Partner Success) in Noida, your role will involve generating revenue through onboarding selling partners on the Portal and cultivating long-term customer relationships while establishing Strategic Partnerships. - **Key Responsibilities:** - Meet Real Estate Channel Partners and onboard them on the newly launched Prop-Fintech Platform. - Proficiently manage and nurture key accounts with a focus on optimizing online sales and sales management. - Maintain comprehensive customer engagement reports and optimize Customer success matrix. - Successfully implement cross-selling and upselling strategies to enhance client relationships and maximize revenue by offering relevant products and services available on the platform. - Act as a trusted advertising and marketing consultant for property dealers and channel partners, providing valuable insights and tailored solutions to meet their unique needs. - Demonstrate exceptional sales performance by generating revenue from key accounts, consistently achieving set targets, and driving business growth. - Prioritize customer relationship management and client servicing, ensuring high levels of satisfaction and long-term loyalty. - Pioneer new business development initiatives within the assigned territory, identifying and capitalizing on emerging opportunities to expand market presence. - **Qualification Required:** - Bachelors or masters degree in marketing or a related field. - 4-6 years of working experience in ad sales/digital space/channel partner sales/Edtech sales. - Well spoken & Proficient in MS Office. What we offer: Chance to be a part of developing India's first Prop-Fin Tech Platform, an exciting and high-energy environment, collaborating with some of the sharpest minds in the industry & competitive perks. Moreover, it is a chance to create your own team while the product scales in multiple territories. BlackOpal values its highly talented employees and offers the ideal climate for innovative, motivated, and proactive individuals with diverse backgrounds. About BlackOpal: BlackOpal is an upcoming Real estate Marketing and Consulting Firm. It provides end-to-end solutions to Real estate Companies and Financial institutions to maximize profits and get the best out of the current situation. The team comprises highly experienced professionals, and our systems and SOP are designed to create complete transparency in all transactions. For more details, visit our website [www.blackopalgroup.in](http://www.blackopalgroup.in). Interested candidates kindly share your CV on hr@blackopalgroup.in or contact 0120-5109230.,

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Crowe Horwath IT Services Pvt Ltd is looking for an Accounting Manager to join our firm! The Accounting Manager is a leadership team member of a fast-growing Client Accounting Services practice with potential for upward mobility and growth. This position will be responsible for developing and maintaining accounting principles, practices, and procedures to ensure accurate and timely financial statements for clients. This is a new position driven by the historical and anticipated continued growth of the Client Accounting Services practice. This role is primarily remote with some in-office time to manage, train, and lead the team. Responsibilities: - Day-to-day management of financial reporting accuracy and on-time processing of client information - Review of G/L for coding accuracy, completeness of file, and overall accuracy - Delivery of Management Reporting Package each month to client leadership - Frequent client meetings relating to on-going work, special projects, and financial results - Communication of tax reporting needs with tax professionals - Delivery of advisory services specific to the needs of emerging or high-growth businesses - Business development through community and professional organizational involvement - Managing a team of Senior and Staff Accountants - Project management of multiple client engagements Key Success Factors: - Proven ability to manage, train, and motivate a team - Superior ability to prioritize and focus in a high-paced, multi-tasking environment - Ability to quickly learn and use new technology software applications - Pro-active and personable communication skills with clients and internal / external referral sources - Exceptional problem solving, process improvement, and client service skills - Desire to make a difference for our clients and development of team members Education/Experience: - Bachelors or masters degree in accounting or related field - Minimum 5+ years of experience in outsourced accounting, managing multiple clients in the USA - Public accounting experience a plus - One of the following certifications is required: CPA, CMA, CGMA, CA - Exceptional interpersonal, communication, and relationship-building skills - Happy in a fast-paced environment handling the demands of multiple clients - Experience with QuickBooks Online, Sage, NetSuite, Bill, Excel (intermediate), other similar software strongly preferred - Travel up to 15% may be required We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. Our Benefits: At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting, and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world. Crowe does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or any other third-party paid service at any time. Any referrals, resumes, or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.,

As the leading bank in Asia, you are in a unique position to help customers realize their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, you offer a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans to help customers realize their dreams and aspirations at every life stage. **Key Responsibilities:** - Acquire and upgrade quality Treasures clients in the branch location areas - Engage with existing customers to deepen the wallet share through retention and growth of AUM - Achieve monthly & annual volume and revenue objectives - Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth - Implement product strategies through effective relationship management - Develop client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions - Drive exemplary customer service in the local market and uphold DBS service standards - Ensure internal and regulatory compliance through strict adherence to DBS sales process and timely risk reviews **Qualifications Required:** - Sound understanding of financial planning and wealth management products in India - In-depth knowledge of the local market and competition - AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage - Graduate or Post Graduate with an MBA in a relevant field DBS India is committed to: - Performance through Value-Based Propositions - Customer focus by delighting customers & reducing complaints - Building pride and passion to protect, maintain and enhance DBS's image and reputation - Enhancing knowledge base, building skill sets & developing competencies - Executing at speed while maintaining error-free operations - Maintaining the highest standards of honesty and integrity (DBS India - Culture & Behaviors section omitted as it is not directly related to the job responsibilities),

Role Overview: As a motivated junior content writer at Adaan Digital Solutions, you will be joining our content team to assist in creating engaging and high-quality website copy for small and medium-sized businesses (SMBs) in the UK. This role offers an excellent opportunity for you to develop your skills in content writing within a dynamic team environment. Your primary focus will be on writing high-quality website copy that increases leads and conversions for UK-based SMB lead generation websites while adhering to British English standards and cultural nuances. Key Responsibilities: - Maintain content engagement and readability by achieving a Flesch-Kincaid Reading Ease Score above 70 for all content targeting UK audiences. - Ensure accuracy and cultural nuances by eliminating spelling and grammar errors as evaluated by a professional editor or reputable grammar checking tool. - Adhere to British English spelling, punctuation, and grammar conventions in all content. - Avoid cultural references or slang not understood by the UK target audience. - Follow the website brief by aligning all content with word length, tone, target audience, and key messages. - Optimize SEO by maintaining keyword density within the recommended range for targeted keywords. - Optimize meta descriptions for click-through rates and include relevant keywords. - Create compelling calls to action (CTAs) that encourage conversions. Qualifications Required: - Proven experience as a content writer or similar role. - Excellent writing and editing skills in British English. - Strong attention to detail and ability to meet deadlines. - Understanding of SEO principles and best practices. - Knowledge of digital marketing trends and techniques. As a content writer at Adaan Digital Solutions, you will have the opportunity to grow and advance within the organization. Continued dedication and successful content creation may lead to potential progression into roles such as Content Writer or other leadership positions within the content department. Adaan Digital Solutions is a full-service digital agency specializing in visual communication design, content creation, content curation, and digital marketing. With over 20 years of operations, we have built over 1 million websites for SMBs across various countries. Our unique selling proposition (USP) lies in creating Total Internet Marketing Environments (TIME) utilizing technology, innovation, measurement & experience across the web and mobile. As part of the Tej Bandhu Group, we are committed to delivering innovative, value-driven solutions that drive growth and success for our clients. We are a dynamic team of young professionals working with global brands while serving small and medium-sized businesses. Adaan Digital Solutions specializes in designing and implementing digital marketing services and solutions tailored for SMBs, acting as digital fulfillment partners for leading publishers and digital agencies worldwide. With a rich legacy and experience, our team is dedicated to providing innovative solutions that propel our clients towards growth and success.,

Role Overview: - Meet and exceed sales targets by generating order income and revenue from new and existing large and medium customers as per the sales plan. - Develop and maintain a customer focus list with the Area Sales Manager, proposing focus customers and business opportunities based on various sources. - Identify solutions for customer needs, engaging Subject Matter Experts when necessary. - Generate new leads and convert assigned sales leads from marketing or other channels. - Execute customer visits and industry events attendance. - Acquire new customers and maintain/grow customer loyalty through regular interactions. - Maintain positive relationships with existing customers and recover lost customers. - Document all activities in relevant TR IT tools like Salesforce.com. Key Responsibilities: - Good knowledge in English (B1 Intermediate), fluency in area language, further languages welcome. - User knowledge in MS Office and Salesforce.com. - Proven track record in sales and consultative sales with technical comprehension. - Self-motivated with ability to meet deadlines without supervision. - Excellent selling, negotiation, and interpersonal skills. - Strong time management and prioritization skills. Additional Company Details: - TUV Rheinland India Private Ltd. - Location: Noida, Uttar Pradesh, India - Type of Contract: Permanent - Type of Employment: Full Time - Work Model: Field Activity Qualifications Required: - 3-5 years of professional experience in Sales or related area for standard consultative sales roles. - 5-10 years of professional experience in Sales or related area for more senior consultative sales positions. - Ideally, some experience in Testing, Inspection, Certification (TIC) or related field. Please note: Applications must be submitted online through the company's application system. Email applications will not be accepted. We are looking forward to receiving applications from all genders as long as the job is listed on the career page of TUV Rheinland India Private Ltd. Role Overview: - Meet and exceed sales targets by generating order income and revenue from new and existing large and medium customers as per the sales plan. - Develop and maintain a customer focus list with the Area Sales Manager, proposing focus customers and business opportunities based on various sources. - Identify solutions for customer needs, engaging Subject Matter Experts when necessary. - Generate new leads and convert assigned sales leads from marketing or other channels. - Execute customer visits and industry events attendance. - Acquire new customers and maintain/grow customer loyalty through regular interactions. - Maintain positive relationships with existing customers and recover lost customers. - Document all activities in relevant TR IT tools like Salesforce.com. Key Responsibilities: - Good knowledge in English (B1 Intermediate), fluency in area language, further languages welcome. - User knowledge in MS Office and Salesforce.com. - Proven track record in sales and consultative sales with technical comprehension. - Self-motivated with ability to meet deadlines without supervision. - Excellent selling, negotiation, and interpersonal skills. - Strong time management and prioritization skills. Additional Company Details: - TUV Rheinland India Private Ltd. - Location: Noida, Uttar Pradesh, India - Type of Contract: Permanent - Type of Employment: Full Time - Work Model: Field Activity Qualifications Required: - 3-5 years of professional experience in Sales or related area for standard consultative sales roles. - 5-10 years of professional experience in Sales or related area for more senior consultative sales positions. - Ideally, some experience in Testing, Inspection, Certification (TIC) or related field. Please note: Applications must be submitted online through the company's application system. Email applications will not be accepted. We are looking forward to receiving applications from all genders as long as the job is listed on the career page of TUV Rheinland India Private Ltd.

Role Overview: As a Relationship Manager in DBS Consumer Banking Group, your main responsibility will be to deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients with AUM greater than INR 20 Million. You will focus on ensuring client coverage and product penetration through cross-selling and upselling of DBS products and services. Your role will also involve managing and maintaining high customer satisfaction levels through proactive client engagement and relationship management. Key Responsibilities: - Acquire and upgrade quality Treasures clients in the branch location areas - Engage with existing customers to deepen the wallet share through retention and growth of AUM - Be accountable for achieving monthly and annual volume and revenue objectives - Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth - Implement and execute product strategies through effective relationship management - Develop client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions - Ensure optimum product mix and new-to-product clients aimed at customer level profitability and enhancing client coverage - Drive exemplary customer service in the local market and uphold DBS service standards - Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews, and exercising due diligence while onboarding - Deliver exemplary service delivery by building appropriate workflows and processes including doorstep banking Qualifications Required: - Sound understanding of financial planning and wealth management products in India - In-depth knowledge of the local market and competition - AMFI / IRDAI / FEDAI certification with BCSBI certification would be an added advantage - Graduate / Post Graduate with MBA in a relevant field Additional Details: DBS India is committed to a culture of performance through value-based propositions. By focusing on customer delight and reducing complaints, you will contribute to building pride and passion to protect, maintain, and enhance DBS's image and reputation. Continuous enhancement of knowledge base, skill sets, and competencies will be encouraged, along with maintaining the highest standards of honesty and integrity.,

As a Digital Marketer, your role involves creating and executing online campaigns across various channels like social media, email, and search engines to promote products or services. You will be responsible for developing marketing strategies, creating engaging content, analyzing campaign performance using data and analytics tools, and managing advertising budgets. Your focus will also be on improving brand awareness, generating leads, and reporting on performance metrics like ROI and KPIs. Key Responsibilities: - Campaign planning and execution: Develop and implement integrated digital marketing campaigns across channels like SEO, SEM, email, social media, and display advertising. - Content creation: Create engaging content for blogs, social media, emails, and advertisements to attract and interact with the target audience. - Performance analysis and reporting: Monitor and analyze the performance of campaigns using tools like Google Analytics, track key performance indicators (KPIs), and provide regular reports on results and ROI. - Website and SEO optimization: Optimize the company website and content for search engines to increase organic traffic and improve user experience. - Social media management: Design, build, and maintain the company's social media presence and engage with the online community. - Budget management: Establish and manage advertising budgets for various digital platforms and campaigns. - Collaboration: Work with internal teams, such as design, content, and sales, to align marketing strategies and ensure consistent brand messaging. - Market research: Identify market trends, understand consumer behavior, and research growth opportunities through competitor analysis. Qualifications Required: - Experience with digital marketing tools and platforms. - Strong understanding of SEO, SEM, email marketing, and social media marketing. - Data analysis skills and familiarity with web analytics tools. - Excellent written and verbal communication skills. - Creativity and an eye for design. - Ability to work collaboratively and manage multiple projects simultaneously.,

As a Documentation Specialist at Ameriprise India LLP, your role involves facilitating feedback assignment and resolution by analyzing impacts, aligning with the business, and executing changes in the tool. You will be responsible for creating new processes, procedures, or product documentation to ensure applicable Service & Operations content is available. Additionally, you will support projects with knowledge impacts that drive business process improvement. Key Responsibilities: - Create and update process, procedure, or product documentation while maintaining documentation standards, styles, and guidelines - Manage the online documentation process and consult with business partners on the best way to present content for increased usability - Facilitate the resolution of Knowledge Management feedback and execute documentation or process changes in the Knowledge Management tool - Support small to medium projects driving process improvements within the business - Ensure project-driven changes, updates to processes or procedures, and communications are optimized in the Knowledge Management Tool - Analyze downstream impacts of all project changes using a structured methodology - Track and report on KM metrics such as search effectiveness, content usage, and automation impact - Utilize tools to analyze feedback and other metrics to identify knowledge gaps or trends and draw insightful conclusions and action items - Partner in assessing process improvement opportunities within the organization through dialogue with operational leaders and team members - Categorize process improvement opportunities and ensure alignment with Client Service strategy, Knowledge Management objectives, and documentation best practices - Leverage AI tools for intelligent search, auto-tagging, and content recommendations - Deploy and manage chatbots or virtual assistants for knowledge access and support - Automate workflows for content creation, review, publishing, and archiving Required Qualifications: - High school diploma or equivalent - Associate (2-year) degree or equivalent - Bachelor's degree or equivalent Skills: - Excellent written (American English) and verbal communication skills - Experience using style guides and ability to write effective copy and instructional text - Solid knowledge of content development software and experience working with content management systems - Ability to rapidly adapt to tools and technology - Strong analytical skills with attention to detail - Excellent organizational skills, proactivity, and multitasking abilities - Client-focused with strong prioritization skills - Expert knowledge of Microsoft Office at an expert level Preferred Qualifications: - Master's degree Skills: - Certification in technical writing - Experience with creating PowerPoint decks adhering to style guidelines - Understanding of NLP, Generative AI, and its application to Knowledge Management About Our Company: Ameriprise India LLP has been providing client-based financial solutions for 125 years, helping clients plan and achieve their financial objectives. Headquartered in Minneapolis, we are a U.S.-based financial planning company with a global presence. Our focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Join our inclusive and collaborative culture that rewards contributions and offers opportunities to make a difference. Please note that the timings for this full-time position are 2:00 PM to 10:30 PM in the India Business Unit under the AWMP&S President's Office within the Business Support & Operations job family group. As a Documentation Specialist at Ameriprise India LLP, your role involves facilitating feedback assignment and resolution by analyzing impacts, aligning with the business, and executing changes in the tool. You will be responsible for creating new processes, procedures, or product documentation to ensure applicable Service & Operations content is available. Additionally, you will support projects with knowledge impacts that drive business process improvement. Key Responsibilities: - Create and update process, procedure, or product documentation while maintaining documentation standards, styles, and guidelines - Manage the online documentation process and consult with business partners on the best way to present content for increased usability - Facilitate the resolution of Knowledge Management feedback and execute documentation or process changes in the Knowledge Management tool - Support small to medium projects driving process improvements within the business - Ensure project-driven changes, updates to processes or procedures, and communications are optimized in the Knowledge Management Tool - Analyze downstream impacts of all project changes using a structured methodology - Track and report on KM metrics such as search effectiveness, content usage, and automation impact - Utilize tools to analyze feedback and other metrics to identify knowledge ga