1 Major incident Manager Jobs nearby Nellore

As a senior sales representative, your role involves analyzing industry trends, ensuring customer satisfaction, and submitting sales reports to management. You need to resolve customer complaints promptly and maintain strong relationships with major customers to drive sales revenue. Key Responsibilities: - Cultivate solid relationships with major customers for continuous sales revenue. - Identify promising prospects through cold-calling, networking, and referrals. - Ensure smooth operation of sales administration and customer service activities. - Provide guidance to newly-recruited Sales Representatives. - Maintain accurate records of sales, customers, and employee performance evaluations. - Assist less experienced Sales Representatives in answering technical customer queries. - Analyze sales metrics to evaluate current sales strategies" effectiveness. - Conduct research on competitors" products, pricing, and market success to understand customer preferences. Qualifications Required: - Proven experience as a senior sales representative or similar role. - Strong communication and interpersonal skills. - Ability to analyze sales metrics and trends effectively. - Familiarity with CRM software. - Bachelor's degree in Business Administration or related field. The company provides benefits such as cell phone reimbursement, paid sick time, and a performance bonus. This is a full-time position with a day shift schedule. The work location is in person at Nellore, Andhra Pradesh. Relocation before starting work is required. For further inquiries, you can speak with the employer at +91 07658924447.,

Job Title Area Manager Sales & Service (Automotive / Commercial Vehicles) About the Role As an Area Manager Sales & Service for Ashok Leyland, you will be responsible for achieving annual sales and service targets, driving growth in market share, ensuring operational excellence across dealer locations, and enhancing brand positioning in your assigned area. Key Responsibilities Take accountability for achieving annual sales targets and service revenues for the assigned territory. Drive market share growth across product verticals, working on territory-level sales strategy, competitor analysis, and market expansion initiatives. Support launches of new products in the territory plan and coordinate launch activities with dealers and ensure timely product roll-out. Ensure dealer locations follow defined processes and standards (sales & service processes, brand guidelines, operational procedures) ensure compliance and consistency. Lead, motivate and manage dealer sales and service teams recruit/coordinate with dealer staff, train them on products, processes and company standards, and drive performance. Ensure high-quality customer satisfaction oversee after-sales service process, ensure quality service delivery, handle customer feedback or complaints, and maintain customer relationships. Monitor and manage dealer profitability by tracking costs, optimizing resource allocation, and ensuring cost control to maintain healthy margins for the dealer network. Prepare and submit periodic reports on sales performance, market share, dealer performance, service metrics and other KPIs; analyze data to identify growth opportunities and corrective actions. Build and nurture strong relationships with dealers, channel partners, key accounts and internal stakeholders to ensure coordination and alignment of business objectives. Desired Candidate Profile / Qualifications Proven experience in automotive sales and/or service management ideally with a major vehicle manufacturer or dealership network. Strong track record in achieving sales and service targets, market share growth, and customer satisfaction in a territory/area-based role. Experience managing dealer or channel networks including dealer supervision, team leadership, performance management, cost control, and dealer profitability oversight. Ability to plan and execute territory-level sales/market strategies, including new-product launches, competitive positioning, and inventory/supply coordination. Good understanding of commercial vehicle market customer requirements, fleet/commercial buyers, after-sales service demands, and market dynamics. Excellent leadership, interpersonal and stakeholder-management skills ability to train, motivate, collaborate with dealers, teams, and senior management. Strong analytical skills comfortable with sales & service data, market analysis, KPI tracking and deriving insights to drive performance improvements. Customer-centric mindset commitment to service quality, customer satisfaction, timely resolution of issues, and long-term relationship building. Willingness to travel across the territory frequently to engage with dealers, clients, and field teams. Educational Qualification: Preferably a bachelors degree in business, engineering (automobile/mechanical) or related field; MBA or equivalent experience may be an advantage.

Job Description: Territory Sales Manager Bus Experience: 3- 10 Years Salary Range: 10- 16 LPA Qualification: B.E. Location: Open to All Cities The Territory Sales Manager Bus will be responsible for achieving annual bus sales targets and strengthening brand visibility for Ashok Leyland in the assigned territory. The role focuses on driving market share expansion, supporting new product introductions, and leading the dealer sales teams to achieve performance goals. The manager will ensure that all dealership activities align with company standards, including strict adherence to PRISM processes. A major part of the role involves enhancing customer satisfaction through proactive customer handling, timely issue resolution, and building strong relationships with fleet owners, operators, and dealers. The manager will provide product and process training to dealer sales executives to ensure consistency and effectiveness in sales operations. Additionally, the position requires continuous cost monitoring, identifying areas for cost optimization, and ensuring dealer profitability. The candidate will undergo extensive hands-on training before being assigned to field responsibilities.      

Role Overview: As an Incident Management Analyst, your primary responsibility will be to own and manage the end-to-end incident lifecycle. This includes tasks such as logging, categorization, prioritization, and resolution tracking. You will lead Major Incident (P1/P2) calls, engaging cross-functional technical teams to restore service promptly. Additionally, you will be responsible for providing timely and accurate communication to internal stakeholders, management, and customers during incidents. Your role will involve driving root cause analysis (RCA) post-resolution and ensuring closure of follow-up actions. It will be crucial to maintain documentation for incident response processes, escalation paths, and communication templates. Collaborating closely with Problem Management and Change Management teams to minimize repeat incidents will also be a key aspect of your responsibilities. Monitoring trends and key metrics to identify areas for improvement in incident handling, ensuring adherence to SLAs, KPIs, and compliance requirements, providing incident reporting and analytics, and conducting regular incident reviews are all part of your role. Key Responsibilities: - Own and manage the end-to-end incident lifecycle, including logging, categorization, prioritization, and resolution tracking. - Lead and coordinate Major Incident (P1/P2) calls, engaging cross-functional technical teams. - Provide timely and accurate communication during incidents. - Drive root cause analysis (RCA) post-resolution and ensure closure of follow-up actions. - Maintain documentation for incident response processes, escalation paths, and communication templates. - Work closely with Problem Management and Change Management teams. - Monitor trends and key metrics for incident handling improvement. - Ensure adherence to SLAs, KPIs, and compliance requirements. - Provide incident reporting and analytics. - Conduct regular incident reviews, post-mortems, and continuous improvement activities. Qualifications Required: - 4+ years of experience in IT Incident Management, focusing on Major Incident Management (MIM). - Strong understanding of ITIL processes, particularly Incident, Problem, and Change Management. - Experience coordinating P1/P2 incident calls and acting as the single point of contact during major incidents. - Excellent verbal and written communication skills for effective communication with technical and non-technical stakeholders. - Strong troubleshooting skills and the ability to grasp complex systems quickly. - Proficiency in using ITSM tools like ServiceNow, BMC Remedy, Jira Service Management. - Ability to remain calm and effective under pressure. - Experience in 24x7 environments is preferred. In this role, you may need to work in rotational shifts or provide on-call support during critical events. The work environment is fast-paced, operating within a global IT operations setup.,

Role Overview: As a Major Incident Manager and Disaster Recovery Specialist, your primary focus is on ensuring minimal downtime and business impact by effectively managing and driving Major Incidents. You will be responsible for managing Major Incidents to minimize downtime and business impact, engaging all teams until resolution, establishing an end-to-end Disaster Recovery (DR) strategy, documenting and reporting on IT Disaster Recovery activities, conducting assessments, enhancing management processes, and collaborating with stakeholders for quick resolutions. You will also play a key role in implementing automation solutions and maintaining documentation for Major Incident management and DR-related processes. Additionally, you will execute Major Incident management and Disaster Recovery tasks as required, ensuring operational readiness of business-critical services and participating in an on-call rotation for incident management. Key Responsibilities: - Managing Major Incidents to minimize downtime and business impact. - Actively engaging all teams until resolution and communicating status to stakeholders in a timely manner. - Establishing and implementing an end-to-end Disaster Recovery (DR) strategy for business continuity. - Documenting and reporting on IT Disaster Recovery activities. - Conducting Major Incident assessments and business impact assessments. - Continuously enhancing Major Incident management processes, procedures, and tools. - Analyzing Major Incident data to identify trends and patterns. - Collaborating with stakeholders for quick resolutions and effective communication of incidents and DR issues. - Implementing automation solutions to reduce manual efforts. - Designing, developing, and maintaining documentation for Major Incident management and DR-related processes. - Ensuring operational readiness of business-critical services. - Participating in an on-call rotation for incident management. Qualifications Required: - Strong background in Major Incident management and Disaster Recovery activities. - Proven track record in leading, developing, and implementing effective DR plans. - Knowledgeable in executing end-to-end DR principles, methodologies, and best practices. - Proficient in PowerBI. - Hands-on experience with ServiceNow and Jira for Major Incident tracking and change management. - Ability to analyze Splunk/Dynatrace logs. - Team player with self-motivation and initiative. - Excellent communication and collaboration skills. - Strong analytical and problem-solving skills. (Note: The job description does not contain any additional details about the company.),

As a part of Wipro Limited, a leading technology services and consulting company, your role will involve driving the efficiency and effectiveness of the Incident Management process. Your responsibilities will include: - Ensuring proper prioritization, categorization, routing, restoration/resolution, and closure of all Incidents as per the defined process and customer agreements. - Providing regular updates to customers, end-users, and stakeholders throughout the Incident Management cycle and engaging in knowledge management activities. - Playing a crucial role in meeting SLAs and other KPIs, producing Process Performance Reports, ensuring process adherence across the Account, and supporting Process audits and assessments. - Identifying service improvements, addressing gaps identified in audits and assessments, conducting Incident and Major management training, and monitoring the effectiveness of the IT Service Management tool. The ideal candidate for this position will possess: - Excellent people management and operational skills - Ability to interact effectively with individuals at all levels of the Customer and IT provider organization - Good presentational and communication skills - Reasonable technical understanding - ITIL Foundation Level Training or knowledge, with a preference for ITIL SO intermediate certification - 5-8 years of experience in IT Service Management Key Skills and Competencies: - Excellent people management and operational skills - Ability to interact with all levels of the Customer and IT provider organization - Good presentational skills - Effective communication skills - Reasonable technical understanding and ability to translate technical requirements into business issues - ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification Mandatory Skills: ITIL Change Mgmt Experience: 3-5 Years Join Wipro as they embark on a journey of reinvention and transformation, committed to building a modern organization. Be part of a business driven by purpose and enable yourself to design your own reinvention. Applications from individuals with disabilities are encouraged and welcomed.,

Role Overview: You will be responsible for the end-to-end implementation of a major ERP system in the enterprise business sector. Your role will involve conducting business analysis, system study, work process analysis, and functionality study. Additionally, you will be required to provide classroom training to educate users on ERP features, map processes to ERP standards, and identify and communicate gaps to end users. Furthermore, you will play a crucial role in discussing and collecting user requirements, preparing requirement definition documents, and deriving the scope of delivery. An extensive knowledge of the real estate domain would be an added advantage. Your key responsibility will involve understanding user requirements, configuring them for implementation in the software, and coordinating with the development team and superiors to define and implement any change requests from users. Key Responsibilities: - Experience in end-to-end implementation of major ERP in the enterprise business sector - Conduct business analysis, system study, work process analysis, and functionality study - Conduct classroom training to educate users on ERP features - Map processes to ERP standards or suggest better processes and communicate gaps to end users - Discuss and collect requirements from users and prepare requirement definition documents - Derive the scope of delivery - Extensive knowledge of the real estate domain would be advantageous - Understand user requirements and configure them for software implementation - Coordinate with the development team and superiors to define and implement change requests from users Qualifications Required: - Bachelor's Degree - 5 to 8 years of experience,

Role Overview: Ninja Van is seeking a Tech Lead / Engineering Manager to drive the development of scalable, high-performance systems for their fast-growing logistics platform. As a tech leader, you will be responsible for leading and mentoring a talented engineering team, promoting collaboration, innovation, and technical excellence. This role offers you the opportunity to balance hands-on coding with team leadership to deliver real impact. Key Responsibilities: - Lead and mentor the engineering team, fostering collaboration, innovation, and technical excellence. - Design, develop, and maintain core systems using React and Golang. - Own the architecture, implementation, and delivery of major product modules and features. - Collaborate with cross-functional teams to ensure high-quality, on-time releases. - Build and maintain APIs, integrate third-party services, and ensure seamless system communication. - Conduct code reviews, drive technical discussions, and enforce engineering best practices. - Ensure applications are performant, scalable, and reliable by implementing optimization solutions. - Keep the team updated with emerging technologies, frameworks, and development practices. - Foster a motivated, high-performing team environment by setting goals, providing feedback, and supporting growth. Qualifications Required: - 7+ years of software development experience with at least 2 years in a leadership or managerial role. - Proficiency in front-end technologies like React.js, TypeScript, and back-end technologies like Golang (preferred) or Java. - Strong knowledge of microservices architecture and RESTful API design. - Experience with HTML, CSS/SCSS, JavaScript, and modern build tools. - Familiarity with SQL/NoSQL databases (e.g., PostgreSQL), Git, and cloud platforms (AWS, GCP, Azure). - Solid understanding of system design, scalability, and performance optimization. - Excellent communication, problem-solving, and team management skills. - Bachelor's degree in Computer Science, Engineering, or a related field. Please note that the job application process involves acknowledging and agreeing to the Privacy Policy Notice of Ninja Logistics Pte Ltd and consenting to the collection, use, and/or disclosure of personal data. Additionally, the company may use AI tools to support parts of the hiring process, but final decisions are made by humans.,

Role Overview: As an Incident Manager at Plumes, you will be responsible for managing incidents for Plumes production systems globally. You will play a crucial role in ensuring the efficiency and effectiveness of the Incident process within the organization. Your main tasks will include classification and prioritization of all incidents based on their impact to contract SLAs, engaging resources to resolve major incidents, identifying opportunities for improvement in existing incident management, providing immediate response and coordination to minimize service interruptions, making decisions regarding real-time incident resolution activities, and acting as a liaison between the business and technology teams for high severity incidents. Key Responsibilities: - Manage incidents for Plumes production systems globally - Ensure the efficiency and effectiveness of the Incident process within the organization - Classify and prioritize all incidents based on their impact to contract SLAs - Engage resources to resolve major incidents and avoid customer/business impact - Identify opportunities for improvement in existing incident management - Provide immediate response and coordination to minimize service interruptions - Make decisions regarding real-time incident resolution activities - Act as a liaison between the business and technology teams for high severity incidents - Maintain trend data and metrics related to changes and incidents for clients - Compile the enterprise post-incident report (RCA) and work on root cause analysis - Support software engineering, technical operations, Information Technology, Information security, and customer support teams - Send communication updates for all incidents until resolution - Manage communications to internal stakeholders, leadership, and customers - Proactively use monitoring and alert applications to identify incidents Qualifications Required: - Senior-level experience in Incident Management with a minimum of 5+ years in ITIL-based incident management - Deep knowledge of ITIL frameworks, preferably ITIL v3 or v4 certification - Proven track record in process implementation aligned with business goals - Experience with ITSM platforms like ServiceNow, Jira Service Management, Salesforce, or similar - Understanding of cloud and network infrastructure, including WiFi infrastructures, network components, integrations, and monitoring - Ability to define, track, and report on performance KPIs - Executive-level communication and management skills - Strong and assertive personality, calm under pressure, strategic thinker, excellent communicator, proactive mentality, high flexibility in availability Note: This is an in-person position requiring office work 5 days a week within a commutable distance. No relocation assistance is provided at this time.,

As a Major Incident Manager at ResMed, you will play a crucial role in ensuring the stability, reliability, and resilience of the technology ecosystem. Your responsibilities will include: - Incident Leadership: - Lead end-to-end response for high-severity incidents, setting direction, bringing calm, and driving resolution. - Quickly initiate channels (chat, bridge calls) and assemble the right people to act fast. - Maintain tight, clear communications across tickets, chats, Status Page, and live calls. - Track timelines, risks, decisions, and ensure clean documentation. - Apply critical thinking and guide engineers through structured problem-solving. - Challenge assumptions and encourage alternative hypotheses to avoid tunnel vision during triage. - Leverage prior incidents and known errors to accelerate root-cause identification and shorten MTTR. - Own incident closeouts summaries, updates, and follow-through. - Communication & Stakeholder Management: - Draft and deliver clear outage communications for technical and business audiences. - Maintain composure and empathy while engaging cross-functional teams and leaders. - Coordinate SMEs, vendors, and technical leads for cohesive response efforts. - On-Call Operations & Flexibility: - Participate in global on-call rotations. - Adapt hours for urgent issues, including evenings, weekends, or holidays. - Step in confidently to active incidents, even with limited initial context. - Reporting & Team Operations: - Provide regular summaries of major incidents, key changes, and follow-up actions. - Keep processes, documentation, and communications current and clear. - Contribute to improving internal tools, workflows, and knowledge-sharing. - Change & Problem Management: - Apply experience with change and problem management to protect stability, reduce risk, and enhance team operations. - Go beyond process compliance bring sound judgment and ownership. Qualifications Required: - 5+ years managing major incidents in complex technical environments (infrastructure, cloud, networking, enterprise applications). - Proven ability to lead high-severity incidents from initiation through resolution. - Solid understanding of ITSM practices (incident, change, problem) with strong live application skills. - Skilled in incident/service management tools such as Jira Service Management, BMC, Operations (formerly known as Opsgenie), or PagerDuty or similar. - Exceptional communicator adapting tone and detail to fit audience needs. - Comfortable working across time zones and participating in an on-call rotation. - Calm, solution-focused, and trusted under pressure. - Curious, collaborative, and committed to follow-through. At ResMed, you will be part of a supportive, people-first culture focused on development and best practices. You will have the opportunity to design, influence, and innovate, work with global teams, share new ideas, and build something meaningful with a direct positive impact on people's lives. If you are looking for a workplace that encourages individual expression, drives excellence, and values diversity and inclusion, then ResMed is the place for you. Apply now and discover a challenging, supportive, and inspiring career.,

Role Overview: You will be responsible for coordinating incident activities across the entire enterprise to ensure the effective functioning of processes in all areas of the organization. Your primary focus will be providing 24x7 support for change, incident, and problem management related to production and disaster recovery environments. Additionally, you will review, evaluate, and approve changes for production implementation, manage and escalate production impacting incidents, and ensure contractual service level agreements are met to support clients" and company's critical business requirements. Your role will involve working across various product lines and engaging with different levels of management on a daily basis. Key Responsibilities: - Manage incidents across multiple data center environments to safeguard production and disaster recovery systems critical to business success. - Provide immediate response and coordination to minimize service interruptions. - Make decisions on real-time incident resolution activities and determine client situations for executive and management escalation updates. - Act as a liaison between business and technology teams during high severity incidents and escalate when necessary. - Recommend and document departmental standards and procedures. - Consult with other teams on the integration and correlation of change and incident management processes. - Ensure effective and rapid response to major incidents. - Review and recommend changes to support processes for continuous improvement of incident and problem management processes. - Perform any other related duties as assigned. Qualifications Required: - Bachelor's Degree in Computer Science, Business, Communication, or equivalent work experience with a minimum of three (3) years in change, incident, or problem management. - Considerable knowledge of Service Now change, incident, and problem management principles, procedures, and techniques. - Familiarity with ITIL standards and best practices relevant to the information technology industry. - Strong understanding of issue resolution and escalation practices. - Knowledge of ICE and Legacy Black Knight products and services. - Broad knowledge of IT infrastructure. - Proficiency in MS Word and Excel, Outlook, Teams, and Service Now. - Excellent communication skills at all levels of the organization. - Ability to manage multiple tasks simultaneously and provide acute attention to detail. - Skilled in conflict resolution, facilitation, and decision-making within specified parameters. - Demonstrated ability to identify and implement process improvements and establish relationships across the organization effectively. - Strong business acumen and awareness of business implications of decisions. - Ability to prioritize tasks effectively and work under minimal supervision in a flexible environment. - Proven track record of timely, proactive, and responsive follow-through on deliverables.,

We are looking for a knowledgeable Accounting Manager who can lead and motivate accounting staff members and increase department accuracy and efficiency. The Accounting Manager will delegate, supervise, and participate in accounting department tasks, oversee the recording, tracking, and reporting of financial information, hire, train, and motivate accounting staff members, develop and implement department controls and procedures, and ensure that the department operates efficiently without sacrificing accuracy. To succeed as an Accounting Manager, you should be analytical, detail-oriented, and honest. The ideal Accounting Manager should possess excellent leadership and interpersonal skills as well as a strong understanding of accounting and management principles and financial legislation Accounting Manager Responsibilities: Hiring, training, and motivating accounting staff members while supervising and delegating department tasks. Evaluating, developing, and improving department controls, systems, and procedures that increase accuracy and efficiency. Overseeing the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time. Ensuring that all accounting processes align with GAAP and current financial legislation. Analyzing financial data and creating reports for management, stakeholders, and external parties, such as vendors or lenders. Maintaining accurate and complete financial records and participating in audits or reconciliations, as needed. Assisting other departments as they develop strategies, establish objectives, and make decisions that could have a financial impact on the business. Keeping informed about the latest developments in the finance industry. Accounting Manager Requirements: Bachelors degree in Accounting, Finance, or related field. Experience in Management, Accounting, or a related field may be preferred. Excellent leadership and communication skills. Strong understanding of accounting, finance, and management principles. Exceptional math skills. Proficiency with computers, especially bookkeeping software and MS Office. High level of efficiency and accuracy. Willingness to comply with all local, state, federal, and company regulations. Attention to detail and the ability to analyze large amounts of data.

Manages the establishment and administration of a defined set of professional/operational services, programs, and initiatives of key significance to a major, self-contained operational component of the University. Primary responsibilities are focused on one or more broadly defined core functional areas, such as faculty and staff human resources management, specialized administrative/financial management, business development and management, or academic/student support services. Assumes a leadership role in the provision of professional services specific to the functional area of focus, ensuring that existing and emergent programs and services are in compliance with relevant laws and regulations, institutional policies, and best practices and that they are in direct support of the overall goals and objectives of the enterprise. Collaborates directly with senior leadership on the development of strategies to enhance the value and cost-effectiveness of all outcomes within the functional area of operation, and participates in overall decision making as a member of the senior management team of the enterprise. Duties and Responsibilities Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus. Provides professional consultation and leadership to all faculty and staff employed by the component and service as the principal point expertise on all matters relating to the specified functional area of focus. Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within specified functional area of operation, as applicable to the specified functional area of focus. Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application operating policies and procedures. Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position. May represent the organization to governmental agencies, funding agencies, national organizations, and/or the general public; may represent the principal executive at various community and/or business meetings, as assigned. May serve as Campus Security Authority as outlined by the Clery Act. Performs miscellaneous job-related duties as assigned. Minimum Job Requirements Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Knowledge, Skills and Abilities Required Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of focus applicable to the specified role. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions. Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community. Advanced analytical, evaluative, and objective critical thinking skills. Working knowledge and understanding of the principles and processes of computerized business and operating systems. Ability to gather data, compile information, and prepare reports. Knowledge and understanding of integrated program planning, development, and administration within a public institution environment. Skill in organizing resources and establishing priorities. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to provide technical guidance and leadership to professional personnel in area of expertise. Ability to develop and present educational programs and/or workshops.  

Role Overview: As a Robotics Product Manager at DIYA Robotics, your main responsibility will be to manage partnerships with educational institutions (Schools & Colleges), train educators, and ensure program compliance with internationally certified standards. Your role will also involve collaborating with teams to enhance operational excellence in program delivery to the Institutions. You will work closely with school teachers and mentors to provide them with the necessary training and guidance for the effective delivery of the structured robotics curriculum. Additionally, you will be required to present product demonstrations to potential clients. Key Responsibilities: - Conduct product demonstrations online and offline for clients - Must be willing to travel to schools and client locations (must have a private 2-wheeler) - Plan and execute robotics classes for school students at their campus - Engage in consistent training, up-gradation, and maintain positive relationships with the Learning & Development team - Provide technical and mentoring support to school teachers and mentors for successful program completion - Occasionally travel to other cities for mentor support - Develop project manuals and workbooks Qualifications Required: - Prior experience in robotics and coding is preferred; knowledge of platforms like Arduino, Raspberry Pi, and ESP will be given priority - Proficiency in Python, Java, and Electronics - Excellent interpersonal, verbal, presentation, and written communication skills Additional Company Details: DIYA Labs specializes in Robotics, IoT, AI, ML, 3D Printing, and Industrial Automation education. Established in 2013, DIYA Labs offers hands-on, future-ready learning experiences through short and long-term programs. The organization has a presence in major Indian cities and international collaborations with countries like the UK, US, Singapore, and Australia. DIYA Labs partners with educational institutions to set up Centers of Robotics Excellence and supports career-oriented training programs for students. The company also engages in community impact initiatives such as #WonderPreneur and #WonderWomen, and its CSR arm, DIYA-TRY, collaborates with NGOs to deliver futuristic education.,

As the Manager, Machine Learning Engineering at Inspire Brands, you will lead a specialized team focusing on developing sophisticated and scalable models across multiple brands. Your role will involve leading a team of 2-3 data scientists to design, create, monitor, and maintain mature ML systems. You will play a central role in facilitating effective communication and collaboration with various internal stakeholders, including demand generation, revenue management, brand analytics, data product, and engineering teams. **Key Responsibilities:** - Lead the development and implementation of advanced analytical models for predictive and prescriptive machine learning model systems. - Manage a team of data scientists, providing guidance on complex data analysis and modeling tasks, ensuring high-quality deliverables, and optimizing workflows. - Foster strong collaborative relationships with revenue management, brand analytics, and data product teams, to align data science initiatives with business objectives. - Communicate complex analytical findings and strategic recommendations effectively across different levels of the organization, including non-technical stakeholders. - Oversee the integration of machine learning recommendations with overall brand strategies, ensuring consistency and alignment. - Drive the continuous improvement of analytical tools and processes, staying up to date on industry trends and technological advancements. **Qualifications Required:** - Minimum master's degree in a STEM field with 4+ years of relevant work experience OR PhD in a STEM field with 3+ years of relevant work experience. - Experience managing multiple individual contributors. As the Manager, you should possess strong analytical skills with expertise in statistical modeling, machine learning, and data analysis. Proficiency in Python programming is essential. Your exceptional communication skills will allow you to translate complex data-driven insights into clear, actionable strategies for non-technical stakeholders. Proficiency in using major data analysis tools and software such as Databricks, Azure Data Factory, and Azure DevOps will be beneficial in this role. As the Manager, Machine Learning Engineering at Inspire Brands, you will lead a specialized team focusing on developing sophisticated and scalable models across multiple brands. Your role will involve leading a team of 2-3 data scientists to design, create, monitor, and maintain mature ML systems. You will play a central role in facilitating effective communication and collaboration with various internal stakeholders, including demand generation, revenue management, brand analytics, data product, and engineering teams. **Key Responsibilities:** - Lead the development and implementation of advanced analytical models for predictive and prescriptive machine learning model systems. - Manage a team of data scientists, providing guidance on complex data analysis and modeling tasks, ensuring high-quality deliverables, and optimizing workflows. - Foster strong collaborative relationships with revenue management, brand analytics, and data product teams, to align data science initiatives with business objectives. - Communicate complex analytical findings and strategic recommendations effectively across different levels of the organization, including non-technical stakeholders. - Oversee the integration of machine learning recommendations with overall brand strategies, ensuring consistency and alignment. - Drive the continuous improvement of analytical tools and processes, staying up to date on industry trends and technological advancements. **Qualifications Required:** - Minimum master's degree in a STEM field with 4+ years of relevant work experience OR PhD in a STEM field with 3+ years of relevant work experience. - Experience managing multiple individual contributors. As the Manager, you should possess strong analytical skills with expertise in statistical modeling, machine learning, and data analysis. Proficiency in Python programming is essential. Your exceptional communication skills will allow you to translate complex data-driven insights into clear, actionable strategies for non-technical stakeholders. Proficiency in using major data analysis tools and software such as Databricks, Azure Data Factory, and Azure DevOps will be beneficial in this role.

Role Overview: You will be responsible for conducting reactive root-cause analysis and proactive trend analysis within IT and Customer Operations to identify and eliminate systemic issues. As a Problem Manager, you will manage problems identified via the Major Incident process and other channels, while providing guidance to cross-functional team members on the impacts of identified problems and related processes. Your role will involve collaborating with cross-functional teams, gathering product feedback, making prioritization decisions, and ensuring alignment on system design and product roadmaps. Key Responsibilities: - Develop, implement, and maintain the organization's Problem Management process in alignment with ITIL standards. - Perform detailed Root Cause Analyses (RCAs) for major incidents and recurring problems to identify underlying causes and ensure effective resolution. - Collaborate with cross-functional teams to implement permanent solutions for identified problems. - Analyze incident trends and system performance to proactively identify and mitigate potential issues. - Create and maintain comprehensive problem records, documenting RCAs, known errors, and resolution steps. - Provide regular updates on problem investigations and resolutions to stakeholders. - Identify opportunities to enhance the Problem Management process and implement best practices. - Educate team members and stakeholders on Problem Management processes and tools. - Conduct regular meetings and provide leadership to a cross-functional team regarding support operations. - Produce trend analysis of recurring Problems/Incidents and develop statistics and reports. - Contribute to the design, development, and testing of changes related to Problems. - Identify areas of improvement within the Technology processes and deliver improvements in process, tools, quality, and system design. - Act as an escalation point for technical and transactional issues within Customer Support. - Manage Major Incidents and Problem cases, including diagnosis, logging, communication, and escalation. - Manage executive level customer escalations and communicate updates and final resolutions. - Work independently to research subject matter and interact with various groups to exchange information. - Support business cases and drive issue prioritization using Support Knowledge Base. - Utilize ITSM tools like ServiceNow and JIRA for problem management activities. Qualifications Required: - Degree in Computer Science, MIS, Engineering, or related discipline/experience. - 7+ years in a technical/customer-facing support role within an agile environment, with 2+ years of Problem Management experience. - Strong understanding of ITIL Problem Management process. - Experience with CRM tools such as Salesforce. - Hands-on experience with Incident Management, Change Management, or other ITIL disciplines. - Strong problem-solving and critical-thinking abilities. - Familiarity with IT systems, applications, and infrastructure. - Experience managing cross-functional teams and working collaboratively with stakeholders. - Excellent knowledge of analysis and productivity tools. - Technical mindset with attention to detail. - Strong organizational, leadership, and communication skills. - Ability to work well in a team and resolve conflicts effectively. - Project management skills and ability to lead meetings and drive decisions.,

As the Service and Incident Management Manager at Ameriprise, your primary responsibility will be leading the Incident Management Team, focusing on Critical/Major incident management. You will collaborate with various teams across business and technologies to manage incidents and run bridges with the aim of reducing MTRS of incidents. **Key Responsibilities:** - Act with decisive confidence and influence individuals at all levels of business and technical leadership. - Ensure thorough documentation of incidents, including gathering and recording the full incident timeline of events. - Collaborate with multiple teams to ensure processes align with guidelines. - Produce documents outlining incident protocols, such as handling cybersecurity threats. **Production Support:** - Prioritize incidents based on urgency and impact to the business, escalating as necessary. - Engage team, partners, and stakeholders for collaboration and transparency. - Maintain professionalism and assertiveness during incident investigations. - Apply technical acumen to ask the right questions, collect responses, and set actions accordingly. - Establish goals, reporting needs, key performance indicators, and dashboards for measuring operational success. - Drive technology investments for business efficiencies and address performance issues. - Act as an escalation point for vendors or users on product capabilities and enhancement requests. - Monitor performance audits, ensure optimal utilization, and oversee operational maintenance tasks. **Leadership:** - Provide oversight and leadership to the technology operations team. - Delegate and prioritize work for effective execution. - Ensure knowledge transfer and cross-training within the team. - Develop a high-performing team through effective management and coaching. **Operational Requirements:** - Provide insight into operational requirements and funding conversations. - Participate in budget and project planning processes. - Manage operational finance plan for voice and contact center technologies. - Respond to escalations and SLA misses. **Vendor & Service Level Management:** - Act as the primary liaison with suppliers and vendors for assigned applications/services. **Required Qualifications:** - Bachelor's degree in Computer Science or similar field; or equivalent work experience. - 10 to 18 years of relevant experience. - Understanding of ITIL - Change, Incident, Problem, Knowledge Management. - Strong analytic skills, situation management, and decision-making abilities. - Exceptional written and verbal communication skills. - Ability to multi-task and remain calm in critical situations. - Detail-oriented. **Preferred Qualifications:** - ITIL Foundation Certification preferred. - Previous experience in a Critical/Major Incident Management role. - Experience with tools such as MS Office, ServiceNow, Power BI, JIRA, Confluence. - Familiarity with event correlation, monitoring tools, and infrastructure design. - Experience in supporting applications within the Financial Services industry. As part of Ameriprise India LLP, you will be contributing to providing client-based financial solutions for over 125 years. With a focus on Asset Management, Retirement Planning, and Insurance Protection, you will work in an inclusive and collaborative environment that rewards contributions and encourages making a difference both at work and in the community. **Full-Time/Part-Time:** Full time **Timings:** 2:00 PM - 10:30 PM **India Business Unit:** AWMPO AWMP&S President's Office **Job Family Group:** Technology,

As a professional services firm affiliated with KPMG International Limited, KPMG in India has been providing services since August 1993. With offices located across various cities in India, including Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara, and Vijayawada, we offer a wide range of services to national and international clients across different sectors. We are committed to delivering rapid, performance-based, industry-focused, and technology-enabled solutions that draw upon our global network and local expertise in the Indian business landscape. Key Responsibilities: - Provide professional services to clients in India across different sectors - Leverage global network of firms to deliver industry-focused solutions - Stay updated with local laws, regulations, markets, and competition Qualifications Required: - Graduate degree (Note: Equal employment opportunity information is not provided in the job description),

As a Senior Customer Success Manager at Ginesys, Hyderabad office, you will be joining a dynamic team with the opportunity to make a profound impact on the retail industry in India. You will play a crucial role in ensuring the success and satisfaction of our most strategic customers, driving adoption, retention, and identifying growth opportunities. **Key Responsibilities:** - Build and maintain strong relationships with key stakeholders within assigned high ticket accounts. - Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded. - Develop and execute customer success plans, including onboarding, training, and ongoing support. - Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success. - Collaborate with cross-functional teams to ensure a seamless customer experience. - Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities. - Monitor customer health metrics and proactively address any red flags to prevent churn. - Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements. - Stay up-to-date with industry trends and best practices in customer success management. **Qualifications Required:** - Bachelor's degree in Business Administration, Accounts, or a related field. - Minimum of 6 years of experience in a customer success role, preferably in a SaaS company. - Proven track record of managing and retaining high-value customers. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical skills. - Self-motivated and results-oriented. - Proficient in CRM software and other customer success tools. - Ability to travel as needed to meet with customers. - Language Proficiency: Tamil + Telugu. **Additional Details:** Ginesys is India's best omniretail suite, backed by the first integrated Retail-specific ERP software for online retail, offline retail, and distribution. With a team of 400+ employees, Ginesys is revolutionizing retail by providing a single-stop cloud-based retail suite. The company has a pan-India presence with offices in major cities and a focus on building world-class internal service capabilities to deliver outstanding external service value to customers. For further information, please visit our website [Ginesys Website](http://ginesys.in). Join Ginesys today and take the first step towards your dream career in customer success!,

As the IS Organizational Effectiveness Manager Scrum Master at Amgen, you will play a crucial role as a servant leader and coach, enabling Agile teams to deliver business value through the Scaled Agile Framework (SAFe). Your responsibilities will include facilitating Agile ceremonies and SAFe events, coaching teams and stakeholders on Lean-Agile principles, managing risks and dependencies, and driving continuous improvement across product teams within Amgen's Technology (IS) organization at AIN. Key Responsibilities: - Facilitate Agile ceremonies such as Sprint Planning, Daily Stand-ups, Reviews/Demos, Retrospectives, and SAFe events like PI Planning, Scrum of Scrums, Inspect & Adapt. - Coach teams, Product Owners, and stakeholders on Lean-Agile mindset, practices, and SAFe ways of working to promote self-organization and high performance. - Partner with Product Owners and cross-functional stakeholders to ensure alignment with product vision, roadmaps, and prioritized backlogs focused on outcomes. - Identify, track, and remove impediments; manage risks and inter-team dependencies to maintain the flow of value across teams/ARTs. - Enable continuous improvement through metrics and data-informed retrospectives, driving action plans to improve throughput and quality. - Ensure readiness and logistics for Program Increment (PI) Planning and associated pre-/post-PI activities. - Foster collaboration across global, distributed teams and time zones, reinforcing inclusive practices and effective communication. - Champion transparency using Agile tooling and information radiators to provide clear visibility to stakeholders. - Support compliance and quality expectations relevant to Amgen's regulated environment by aligning delivery practices with defined standards and controls. Qualifications Required: - Bachelor's degree and 8+ years of experience in Information Systems/Computer Science or related field (or Masters degree with 6-9 years; Diploma with 10-12 years). - 3+ years of experience as a Scrum Master or Agile delivery leader in a software/technology environment. Preferred Qualifications: - Certified ScrumMaster (CSM), SAFe Scrum Master (SSM), or equivalent Agile certification; SAFe Program Consultant (SPC) a plus. - Hands-on experience with SAFe in enterprise environments; familiarity with PI Planning and coordination across Agile Release Trains (ARTs). - Proficiency with Agile tools such as Jira/Jira Align, Confluence, and metrics for flow, predictability, and quality. - Demonstrated ability to coach teams and leaders, influence without authority, and improve delivery outcomes in distributed global teams. - Excellent communication, facilitation, and conflict-resolution skills; strong stakeholder management and servant-leadership mindset. Work Environment: - Onsite at Amgen India (Hyderabad) with collaboration across global time zones. - Participation in PI Planning and other major SAFe events; occasional extended hours to support global coordination as needed. Please note that Amgen is an Equal Opportunity employer, ensuring that individuals with disabilities are provided reasonable accommodation throughout the job application process, essential job functions, and other benefits of employment.,