service-transformation-jobs-in-gurgaon, Gurgaon

733 Service Transformation Jobs in Gurgaon

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posted 2 months ago
experience1 to 3 Yrs
location
Gurugram, Delhi+3

Delhi, Faridabad, Ghaziabad, Noida

skills
  • lead generation
  • sales
  • direct sales
Job Description
Sales & Lead Generation Executive B2B (Recruitment & AI Data Services) Location: Gurgaon (5 Days WFO + 1 Day WFH) Experience: 13 years About ConsultBae ConsultBae is a fast-growing consulting firm helping global enterprises and startups scale with Talent & AI Data across 80+ countries and 100+ languages.We partner with leading organizations in AI, IT Services, and Technology to deliver high-quality recruitment, AI data collection, and annotation solutions for text, image, audio, and video. Role Overview We are looking for a Sales & Lead Generation Executive (B2B) to drive client acquisition across our two key verticals: Recruitment Services (tech + non-tech hiring) AI Data Services (data collection & annotation for AI/ML projects) The ideal candidate will be proactive, data-driven, and skilled in using multiple channels  LinkedIn, email, calls, and field outreach  to identify, connect, and convert potential business leads. Key Responsibilities 1. Lead Generation & Prospecting Identify potential clients through LinkedIn, Apollo, Crunchbase, Clutch, startup databases, etc. Build contact lists of Founders, HR Heads, Procurement Leads, and Project Managers. Segment and qualify leads for Recruitment and AI Data Services verticals. 2. Outreach & Pipeline Building Execute personalized outreach campaigns via LinkedIn, email, and calls. Schedule discovery meetings or demos with qualified prospects. Maintain structured follow-up cycles using CRM tools. 3. Sales Enablement & Research Understand client pain points and map them to ConsultBae offerings. Research upcoming AI data collection projects and corporate hiring trends. Track competition and identify new markets or geographies. 4. Marketing & Campaign Support Collaborate with the marketing team for email campaigns, decks, and case studies. Monitor performance of outreach (open rates, reply rates, conversions). Suggest and test new strategies for higher engagement and meeting conversions. 5. Reporting & Targets Maintain weekly activity and conversion reports (Leads Calls Meetings Deals). Achieve assigned KPIs for number of leads generated, meetings booked, and opportunities created. Required Skills & Competencies 13 years of B2B sales / lead generation / inside sales / corporate sales experience. Hands-on experience with LinkedIn Sales Navigator, Apollo, or email marketing tools. Excellent written and verbal communication (English). Comfortable with high-volume outreach and structured follow-up. Analytical mindset with strong research skills. Self-motivated and target-driven attitude.  Qualification Bachelors degree in Business, Marketing, or related field. Prior experience in Recruitment, IT, AI, or BPO services sales is preferred. About the Company: ConsultBae is a people powered recruitment & IT organization. We help companies build amazing tech products with Staff Augmentation empowered by Technology & Innovation.   Our Services Include Digital Transformation - Workforce Hiring Services (Mid-Senior level, RPO & CXO Hiring), IT Staffing, AI & ML Product Solutions to B2B Business and Toolkits for Job Aspirants as well as HR Professionals.   Workforce Talent Management Services :: Our decentralized head hunting approach combined with technology has helped our clients close positions 3X faster.   AI & ML Product Solutions :: This enables businesses to unleash their technological potential.   Digital Transformation :: Our outstanding design, engineering and product management consultants, and their refreshing solutions make global businesses stand out. Our pre-vetted pool of technology consultants can be engaged on remote or on-site role at immediate basis across India. We are currently engaged with companies across India, US & Europe and help them build stellar technology teams.   Website http://www.consultbae.com
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posted 2 weeks ago
experience6 to 20 Yrs
location
Noida, Uttar Pradesh
skills
  • Digital Strategy
  • Business Consulting
  • Team Leadership
  • Practice Development
  • Stakeholder Management
  • Operational Excellence
  • Management Consulting
  • Digital Marketing
  • Analytics
  • Presales Innovation
  • Enterprise Transformation
  • Client Strategy
  • Delivery Oversight
  • Customer Experience Platforms
  • Client Leadership
  • Solution Innovation
Job Description
As the Head of Digital Strategy team at Adobe, you will lead a team of 50-60 consultants and strategists, focusing on guiding strategic clients through their digital transformation journeys. Your role will involve team leadership, client strategy, practice development, business management, and operational excellence. **Key Responsibilities:** - **Team Leadership & Growth** - Lead, inspire, and grow a team of consultants, including people managers, senior consultants, and analysts with diverse experience levels. - Foster a culture of high performance, continuous learning, inclusion, and career development. - Collaborate with internal stakeholders to align team capabilities with market needs. - **Client Strategy & Delivery Oversight** - Drive strategic engagements including Digital Transformation, Change Management, Customer Journey Mapping, UX Strategy, CRO, Process Optimization, and Web & Digital Analytics. - Act as an executive sponsor and thought partner for key client engagements to ensure high-quality outcomes. - **Practice Development** - Develop consulting frameworks, playbooks, methodologies, and offerings to enhance Adobes consulting brand. - Implement repeatable, scalable delivery methods across the team. - **Business & Stakeholder Management** - Define consulting roadmaps for enterprise customers in partnership with regional/global Adobe teams. - Support business development and pre-sales activities by shaping proposals and contributing to strategic pitches. - **Operational Excellence** - Drive planning, staffing, utilization, and quality metrics for operational effectiveness and team health. - Take ownership of team performance metrics, resource allocation, and P&L responsibility. **Qualifications:** - MBA from a reputed institution (Tier 1 preferred). - 20+ years of professional experience with significant time in management consulting, digital strategy, or marketing technology consulting. - Proven track record in building and leading large, diverse consulting teams within a global organization. - Strong understanding of digital marketing, analytics, and customer experience platforms. - Experience working with enterprise clients across various industries. - Demonstrated success in client leadership, team development, and solution innovation. In this role, you will need to possess personal attributes such as a visionary mindset, strategic thinking, deep client empathy, influential communication skills, collaborative partnership, growth mindset, and a bias for execution. If you are looking for an opportunity to define the future of digital experience consulting at Adobe and work in a dynamic and visionary environment, this role is for you.,
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posted 2 weeks ago
experience5 to 9 Yrs
location
Gurugram, All India
skills
  • MS Outlook
  • Microsoft Excel
  • Power BI
  • anlisis de riesgos
  • evaluacin de riesgos
  • controles internos
  • pruebas de auditora de sistemas
  • metodologa de la firma
  • administracin de proyectos
  • procesos bancarios
  • seguros
  • pagos
  • riesgos
  • cumplimiento
  • canales digitales
  • dominio de Ingls
  • liderazgo de equipos
  • gestin de proyectos
  • desarrollo de negocio
  • resolucin de problemas complejos
  • pensamiento analtico
  • comunicacin efectiva
  • capacidad de negociacin
  • orientacin al cliente
  • flexibilidad
  • anlisis de datos
  • gestin de proyectos
  • dominio de software especializado
  • planificacin
  • resolucin de problemas
  • gestin de riesgos
Job Description
En EY, tendrs la oportunidad de construir una carrera tan nica como t, con la escala global, el apoyo, la cultura inclusiva y la tecnologa para convertirte en la mejor versin de ti. Y contamos con tu voz y perspectiva nicas para ayudar a EY a ser an mejor. nete a nosotros y construye una experiencia excepcional para ti, y un mundo laboral mejor para todos. **Role Overview:** Ayudar a nuestros clientes haciendo anlisis de riesgos evaluando la confiabilidad de los sistemas y los procesos de controles actuales, brindando estrategias significativas para mejorar la evaluacin de riesgos y los controles internos. A cambio, puedes esperar un aprendizaje y desarrollo de primera clase adaptado a tus intereses y motivaciones nicos. Tendrs todas las habilidades, conocimientos y oportunidades para progresar y estar listo para construir un mundo laboral mejor para nuestra gente, nuestros clientes y las comunidades que nos apoyan. **Key Responsibilities:** - Apoyar en el desarrollo de pruebas de auditora de sistemas. - Aplicacin de metodologa de la firma en el trabajo. - Administracin de proyectos. **Qualifications Required:** - Formacin: - Ttulo universitario en Administracin, Finanzas, Ingeniera o afines. - Deseable Maestra en Finanzas, Negocios o Transformacin Digital. - Experiencia: - 4-8 aos de experiencia en consultora de negocios o transformacin en banca/seguros. - Experiencia liderando proyectos de transformacin digital. - Conocimiento en procesos bancarios, seguros, pagos, riesgos, cumplimiento y canales digitales. - Experiencia regional (LatAm/Caribe) deseable. - Conocimiento de Idiomas: Dominio de Ingls Avanzado. - Conocimiento de sistemas: Dominio de MS Outlook, Microsoft Excel, Power BI. - Habilidades Blandas: liderazgo de equipos, gestin de proyectos, desarrollo de negocio, resolucin de problemas complejos, pensamiento analtico y comunicacin efectiva, capacidad de negociacin, orientacin al cliente y flexibilidad para adaptarse a un entorno cambiante. - Habilidades tcnicas: anlisis de datos, gestin de proyectos y dominio de software especializado, adems de habilidades estratgicas como planificacin, resolucin de problemas y gestin de riesgos. **Additional Company Details:** EY existe para construir un mundo laboral mejor, ayudando a crear valor a largo plazo para los clientes, las personas y la sociedad, y a construir la confianza en los mercados de capitales. Con la ayuda de los datos y la tecnologa, diversos equipos de EY en ms de 150 pases proporcionan confianza a travs de la garanta y ayudan a los clientes a crecer, transformarse y operar. Trabajando en las reas de aseguramiento, consultora, derecho, estrategia, impuestos y transacciones, los equipos de EY plantean mejores preguntas para encontrar nuevas respuestas a los complejos problemas a los que se enfrenta el mundo actual. En EY, tendrs la oportunidad de construir una carrera tan nica como t, con la escala global, el apoyo, la cultura inclusiva y la tecnologa para convertirte en la mejor versin de ti. Y contamos con tu voz y perspectiva nicas para ayudar a EY a ser an mejor. nete a nosotros y construye una experiencia excepcional para ti, y un mundo laboral mejor para todos. **Role Overview:** Ayudar a nuestros clientes haciendo anlisis de riesgos evaluando la confiabilidad de los sistemas y los procesos de controles actuales, brindando estrategias significativas para mejorar la evaluacin de riesgos y los controles internos. A cambio, puedes esperar un aprendizaje y desarrollo de primera clase adaptado a tus intereses y motivaciones nicos. Tendrs todas las habilidades, conocimientos y oportunidades para progresar y estar listo para construir un mundo laboral mejor para nuestra gente, nuestros clientes y las comunidades que nos apoyan. **Key Responsibilities:** - Apoyar en el desarrollo de pruebas de auditora de sistemas. - Aplicacin de metodologa de la firma en el trabajo. - Administracin de proyectos. **Qualifications Required:** - Formacin: - Ttulo universitario en Administracin, Finanzas, Ingeniera o afines. - Deseable Maestra en Finanzas, Negocios o Transformacin Digital. - Experiencia: - 4-8 aos de experiencia en consultora de negocios o transformacin en banca/seguros. - Experiencia liderando proyectos de transformacin digital. - Conocimiento en procesos bancarios, seguros, pagos, riesgos, cumplimiento y canales digitales. - Experiencia regional (LatAm/Caribe) deseable. - Conocimiento de Idiomas: Dominio de Ingls Avanzado. - Conocimiento de sistemas: Dominio de MS Outlook, Microsoft Excel, Power BI. - Habilidades Blandas: liderazgo de equipos, gestin de proyectos, desarrollo de negocio, resolucin de problemas complejos, pensamiento analtico y comunicacin efectiva, capacidad de negociacin, orientacin al cliente y flexibilidad para adaptarse a un entorno cambiante. - Habilidades tcnicas: anlisis de datos, gestin de p
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posted 2 weeks ago
experience5 to 9 Yrs
location
Noida, All India
skills
  • Service Request Management
  • Depot Repair
  • Inventory
  • Order Management
  • Procurement
  • Work Order Management
  • Parts Reservation Fulfillment
  • Pricing Billing for Service Orders
Job Description
As an Oracle Fusion Functional Consultant - Service Logistics at Opkey, you will play a crucial role in driving successful Oracle Cloud SCM implementations. You will be responsible for end-to-end ownership, from mapping business requirements to configuration, testing, and go-live. Your focus will be on delivering high-quality, scalable Service Logistics solutions for global clients, collaborating with technical and business teams to ensure smooth deployment and adoption of Oracle Fusion Service Logistics. **Key Responsibilities:** - Lead the end-to-end configuration, implementation, and support of Oracle Fusion Service Logistics. - Configure each module component task by task, ensuring dependencies and prerequisites are identified and met. - Analyze and map business requirements to Oracle Service Logistics functionalities, delivering optimized process designs. - Prepare and maintain configuration workbooks, setup documentation, and dependency mapping. - Collaborate with technical teams for integrations, customizations, and extensions. - Work closely with functional and QA teams to conduct testing, troubleshoot issues, and validate configurations. - Provide end-user training and support during UAT and post-go-live phases. - Contribute to best practice frameworks for Service Logistics implementation and ensure alignment with Oracle Cloud standards. **Qualifications Required:** - 5+ years of experience in Oracle SCM Cloud implementation, with at least 2 full-cycle implementations in Service Logistics. - Strong functional expertise in the Service Logistics module, including setup, configuration, and integration. - Hands-on experience in Service Request Management, Work Order Management, Parts Reservation & Fulfillment, Depot Repair, Pricing & Billing for Service Orders. - Deep understanding of configuration dependencies, task sequencing, and module prerequisites. - Familiarity with related modules like Inventory, Order Management, and Procurement for integration touchpoints. - Ability to work independently as an individual contributor while collaborating effectively with cross-functional teams. - Strong documentation, analytical, and communication skills. **Additional Company Details:** At Opkey, we are redefining ERP testing and implementation with our AI-powered No-Code Test Automation Platform that accelerates transformation for enterprise systems like Oracle Fusion Cloud, SAP, Workday, and Salesforce. Trusted by global enterprises, Opkey enables faster releases, higher quality, and reduced risk through intelligent automation and continuous testing. Join us to shape the future of digital assurance and ERP innovation. Working at Opkey, you will be part of a fast-growing, AI-driven automation platform transforming ERP testing and implementation. You will have the opportunity to work with global clients on cutting-edge Oracle Cloud projects, collaborating with talented and innovative teams who value learning and technical excellence. Enjoy flexibility, autonomy, and continuous learning in a dynamic and supportive environment. As an Oracle Fusion Functional Consultant - Service Logistics at Opkey, you will play a crucial role in driving successful Oracle Cloud SCM implementations. You will be responsible for end-to-end ownership, from mapping business requirements to configuration, testing, and go-live. Your focus will be on delivering high-quality, scalable Service Logistics solutions for global clients, collaborating with technical and business teams to ensure smooth deployment and adoption of Oracle Fusion Service Logistics. **Key Responsibilities:** - Lead the end-to-end configuration, implementation, and support of Oracle Fusion Service Logistics. - Configure each module component task by task, ensuring dependencies and prerequisites are identified and met. - Analyze and map business requirements to Oracle Service Logistics functionalities, delivering optimized process designs. - Prepare and maintain configuration workbooks, setup documentation, and dependency mapping. - Collaborate with technical teams for integrations, customizations, and extensions. - Work closely with functional and QA teams to conduct testing, troubleshoot issues, and validate configurations. - Provide end-user training and support during UAT and post-go-live phases. - Contribute to best practice frameworks for Service Logistics implementation and ensure alignment with Oracle Cloud standards. **Qualifications Required:** - 5+ years of experience in Oracle SCM Cloud implementation, with at least 2 full-cycle implementations in Service Logistics. - Strong functional expertise in the Service Logistics module, including setup, configuration, and integration. - Hands-on experience in Service Request Management, Work Order Management, Parts Reservation & Fulfillment, Depot Repair, Pricing & Billing for Service Orders. - Deep understanding of configuration dependencies, task sequencing, and module prerequisites. - Familiarity with rela
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posted 3 weeks ago

Director of Cloud & Core Infrastructure Services

Ameriprise Financial Services, LLC
experience18 to 22 Yrs
location
Noida, Uttar Pradesh
skills
  • SAN
  • NAS
  • EBS
  • Ansible
  • Docker
  • Kubernetes
  • Storage Backup
  • Server Platform
  • OS Windows Linux
  • Infrastructure Engineering
  • Commvault
  • FSXn
  • EFS
  • S3
  • Azure NetApp ANF
  • NetApp CVO
  • Terraform
  • GitBitbucket
Job Description
As the Director of Cloud & Core Infrastructure Services at Ameriprise India LLP, your role is crucial in driving the evolution of hybrid infrastructure across on-premises data centers and multi-cloud environments. You will lead three foundational pillars of the infrastructure organization: Cloud & Compute Services, Storage & Data Protection, and Platform Engineering & Virtualization. **Role Overview:** You will ensure the delivery of resilient, scalable, and secure infrastructure platforms that support enterprise-wide digital transformation, cloud adoption, and operational excellence. **Key Responsibilities:** - Lead the design, deployment, and lifecycle management of hybrid compute platforms across AWS, Azure, and on-prem environments. - Ensure infrastructure solutions are cloud-optimized, secure, and aligned with business and technology strategies. - Champion infrastructure-as-code (IaC), automation, and DevOps practices to accelerate delivery and improve reliability. - Oversee enterprise storage and backup platforms, including cloud-native storage and hybrid solutions. - Drive modernization initiatives to transition legacy storage to cloud-based, scalable, and cost-efficient architectures. - Implement data protection strategies that meet compliance, recovery, and business continuity requirements. - Manage virtualization platforms and container orchestration to support dynamic workloads. - Ensure platform resilience, performance, and observability through proactive monitoring and automation. - Govern infrastructure operations through ITSM best practices across cloud and on-prem environments. - Manage vendor-delivered services and ensure SLAs are met for infrastructure availability, performance, and support. - Act as a senior escalation point for critical infrastructure issues, ensuring rapid resolution and root cause analysis. - Lead a globally distributed team of engineers and product owners. - Partner with application, security, and product teams to ensure infrastructure capabilities align with evolving business needs. - Drive cross-functional programs that enable cloud adoption, infrastructure optimization, and digital transformation. **Qualifications Required:** - Deep understanding of Storage & Backup, Server Platform, and OS (Windows & Linux) technologies. - Significant experience in infrastructure engineering for data centers and cloud providers. - Strong leadership skills and experience with large-scale infrastructure projects. About Our Company: Ameriprise India LLP has been providing client-based financial solutions for 125 years. The focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Join us in our inclusive and collaborative culture where your contributions are valued, and work alongside talented individuals who share your passion for excellence. This is a full-time position with timings from 2:00 PM to 10:30 PM in the India Business Unit within the Technology Job Family Group.,
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posted 2 weeks ago
experience3 to 7 Yrs
location
Gurugram, All India
skills
  • digital transformation
  • optimization strategies
  • mathematical analysis
  • adaptability
  • Mobile Workforce Management
  • automation processes
  • AI
  • Salesforce Admin
  • Service Cloud
  • APEX
  • Flows
  • data analysis tools
  • verbal
  • written communication
  • listening skills
  • multitasking
  • Field service industry
  • Generative AI
Job Description
As a Technical Architect in the AI for Field Service Team, your role is pivotal in leading customer-facing discovery, designing and implementing scalable solutions using AI and automation strategies to drive innovation in field service delivery worldwide. Your main responsibilities include: - Collaborating with customers and implementers to conceptualize and design AI solutions for field service scenarios - Developing and implementing technical requirements in close collaboration with customers - Defining customers' Key Performance Indicators and leading business workshops with operational managers - Designing and conducting simulation experiments to optimize techniques aligned with KPIs - Analyzing scheduling results using AI and mathematical analysis to ensure alignment with business goals - Utilizing AI and dedicated tools to analyze customer data, identify bottlenecks, and lead workshops for recommendations - Leading technical programs to implement complex Field Service use cases meeting customer objectives - Driving innovation by developing tools and methodologies and staying updated on product capabilities To excel in this role, you are required to have: - Bachelor's degree in relevant fields like Industrial Engineering, Statistics, Computer Science, Mathematics, Economics - Certifications in Salesforce Admin and Service Cloud - Experience in crafting and customizing Salesforce solutions using APEX and Flows - 3+ years of experience in customer-facing, leading roles in global organizations - Strong problem-solving and analytical skills with the ability to extract insights from data - Proficiency in data analysis tools - Excellent communication and presentation skills for both technical and non-technical audiences - Strong multitasking abilities and adaptability in a dynamic environment Additionally, the following skills/experience would be advantageous: - Experience in the Field service industry - Certifications in Salesforce Field Service, Platform Dev 1, and AI - Experience with Generative AI-based tools - Familiarity with service industry, scheduling, or logistics - Willingness to travel occasionally (estimated at 20-30%) By joining our team, you will have the opportunity to work on cutting-edge AI solutions and contribute to the continuous improvement of field service delivery on a global scale. As a Technical Architect in the AI for Field Service Team, your role is pivotal in leading customer-facing discovery, designing and implementing scalable solutions using AI and automation strategies to drive innovation in field service delivery worldwide. Your main responsibilities include: - Collaborating with customers and implementers to conceptualize and design AI solutions for field service scenarios - Developing and implementing technical requirements in close collaboration with customers - Defining customers' Key Performance Indicators and leading business workshops with operational managers - Designing and conducting simulation experiments to optimize techniques aligned with KPIs - Analyzing scheduling results using AI and mathematical analysis to ensure alignment with business goals - Utilizing AI and dedicated tools to analyze customer data, identify bottlenecks, and lead workshops for recommendations - Leading technical programs to implement complex Field Service use cases meeting customer objectives - Driving innovation by developing tools and methodologies and staying updated on product capabilities To excel in this role, you are required to have: - Bachelor's degree in relevant fields like Industrial Engineering, Statistics, Computer Science, Mathematics, Economics - Certifications in Salesforce Admin and Service Cloud - Experience in crafting and customizing Salesforce solutions using APEX and Flows - 3+ years of experience in customer-facing, leading roles in global organizations - Strong problem-solving and analytical skills with the ability to extract insights from data - Proficiency in data analysis tools - Excellent communication and presentation skills for both technical and non-technical audiences - Strong multitasking abilities and adaptability in a dynamic environment Additionally, the following skills/experience would be advantageous: - Experience in the Field service industry - Certifications in Salesforce Field Service, Platform Dev 1, and AI - Experience with Generative AI-based tools - Familiarity with service industry, scheduling, or logistics - Willingness to travel occasionally (estimated at 20-30%) By joining our team, you will have the opportunity to work on cutting-edge AI solutions and contribute to the continuous improvement of field service delivery on a global scale.
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posted 1 week ago

International Customer Service

Aimlay Pvt Ltd ( Recruitment )
experience2 to 6 Yrs
location
Delhi
skills
  • Excellent communication skills in English
  • Strong attention to detail
  • Ability to analyze lead quality effectively
  • Organizational skills
  • Collaboration with multiple teams
Job Description
You will play a crucial role in ensuring the accuracy and quality of potential leads as a Lead Verification Specialist at Aimlay Pvt. Ltd. Your responsibilities will include: - Conducting outbound calls to potential customers using the provided data. - Gathering additional customer information and assessing their interest in Aimlay's products and services. - Verifying and analyzing incoming leads for accuracy and relevance. - Ensuring all lead data is accurate and aligned with company standards. - Working closely with the Sales Team to allocate qualified leads to the appropriate counselors. - Maintaining detailed records of interactions and updating the database accordingly. To excel in this role, you should possess the following skills and qualifications: - Excellent communication skills in English (both verbal and written). - Strong attention to detail and ability to analyze lead quality effectively. - Ability to handle a high volume of calls while maintaining professionalism. - Good organizational skills and ability to collaborate with multiple teams. - Education: Any Graduate. Aimlay Pvt. Ltd. is a premier educational counseling firm with a mission to empower individuals with accessible education, helping them unlock their full potential while balancing their professional commitments. As a part of the team, you will have the opportunity to work in a fast-growing education sector, benefit from a collaborative and supportive work environment, and explore growth opportunities within the company. If you are looking to contribute to career transformations and be a part of a team that is transforming education for working professionals, please reach out to Hitesh Munjal, HR Executive at Aimlay Pvt. Ltd. via email at recruitmentexec.hr@aimlay.com or contact at 9599039156.,
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posted 1 week ago
experience12 to 16 Yrs
location
Noida, Uttar Pradesh
skills
  • Problem solving
  • Salesforce
  • Service Now
  • Team management
  • Performance management
  • Compliance
  • Standard operating procedures
  • Trade AP domain
  • Leading operations teams
  • Managing clients
  • Verbal
  • written communication skills
  • Analyzing data
  • Working with SAP
  • Process transformation actions
  • Basic statistics
  • SLAs
  • Operations metrics
  • Quality checks
  • Governance discussions
Job Description
As a Service Delivery Ops Associate Manager at Accenture, you will be aligned with the Finance Operations vertical. Your primary responsibility will be to determine financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. Here are the key details from the job description: **Core Competencies:** - Experience in Trade AP domain, preferably for Manufacturing business - Proven experience of leading operations teams - Detail oriented and able to handle multiple tasks or projects simultaneously - Proven experience in managing clients - Strong verbal and written communication skills - Proficient in driving process transformation actions - Proficient at problem solving and analyzing data - Candidate must possess strong written and verbal communication skills, be well organized, detail oriented, and have the ability to perform in a fast-paced changing environment - Experience working with SAP, Salesforce, Service Now preferred - Good understanding and experience of executing / leading process transformation actions - Ability to comprehend basic statistics and terms involved in the day-to-day business and using the same during process discussions - Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients - Analyze transactions, understand, explain variances, and proactively identify potential problems and recommend solutions - Ensure that the SLAs and Operations metrics are met - Guide, support, and work with other team leaders & team members - Mentor team members - Prepare review reports for clients and internal management - Manage governance and escalation with client stakeholders - Share feedbacks and execute performance management actions - Execution of backup planning for all service delivery actions - Facilitate quality checks for the work performed by the team members - Participation in performance review/governance discussions with clients - Managing mid-size teams (15-20 FTEs) **Roles and Responsibilities:** - Follow company and department policies and procedures - Accurate filing to ensure compliance of routine testing and audits - Support team involvement and attend routine team meetings - Review and posting of correction journals (if needed) - Ensuring compliance on various process requirements, policies, and regulations by enforcing adherence to standard operating procedures and defined controls Qualifications required for this role include a BCom/Chartered Accountant/CA Inter qualification and 12 to 15 years of relevant experience.,
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posted 1 week ago
experience10 to 14 Yrs
location
Noida, Uttar Pradesh
skills
  • Strategic insights
  • Resource allocation
  • Risk management
  • Relationship management
  • Change management
  • Program management
  • Leadership
  • Team management
  • Communication
  • Analytical skills
  • Budget management
  • Financial modeling
  • Transaction management
  • Client relationship management
  • Process transformation
  • Business process understanding
  • Financial acumen
  • Problemsolving
  • Industry knowledge
  • Market dynamics
  • Digital
  • technology
  • Industry trends analysis
  • Strategic advisory services
Job Description
As Vice President Strategy and Transformation, you will embark on a transformative journey to support the organization by guiding strategic projects that fuel growth, spark innovation, and improve operations. Your role will involve supporting organizational change to meet business goals and building strong relationships with stakeholders to help steer the company's future. Excelling in this senior position requires executive presence and the skill to influence top leaders. **Key Responsibilities:** - Utilize strategic insights to drive transformation initiatives aligning with organizational objectives. - Oversee implementation of strategic initiatives, ensuring timely and effective execution, comprehensive planning, resource allocation, risk management, and continuous monitoring. - Maintain strong relationships with senior stakeholders, providing guidance and influence to support strategic goals. - Demonstrate versatility in managing multiple priorities and transforming processes. - Possess a comprehensive understanding of business processes to identify opportunities for improvement and transformation, including analyzing current procedures, workflows, and systems. - Evaluate and oversee the current spend to ensure it is in line and within the planned budget. **Qualifications Required:** - Exceptional leadership and team management skills. - Excellent communication and interpersonal abilities, with a talent for persuasive negotiation. - Analytical and problem-solving skills with a strategic vision. - Proficiency in change management principles and methodologies. - Strong financial acumen and budget management capabilities. - Ability to work well under pressure, meet tight deadlines, and collaborate effectively. As part of your role, you will provide independent and balanced advice to senior stakeholders, collaborate with various stakeholder groups, and develop financial models to support strategic recommendations. You will also be expected to contribute to setting strategy, advising key stakeholders, managing and mitigating risks, and creating solutions based on sophisticated analytical thought. You will be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology. This role is based in Pune. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.,
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posted 2 weeks ago
experience2 to 6 Yrs
location
Gurugram, All India
skills
  • Marketing
  • Program Management
  • Data analysis
  • Client management
  • Project management
  • Communication skills
  • Strategy Transformation
  • Performance Analytics
  • Business Experimentation
  • Problemsolving
  • Industry expertise
Job Description
Role Overview: As a Consultant in the Strategy & Transformation team at Mastercard, you will be part of the Advisors & Consulting Services group specializing in guiding clients through strategic, tactical, operational, and transformational challenges. Your role will involve applying problem-solving techniques to enhance clients' overall strategy, performance, and operations. Key Responsibilities: - Provide creative input on projects spanning various industries and problem statements - Assist in developing strategies and programs for regional and global clients using data and technology solutions to unlock client value - Collaborate with the Mastercard team to understand clients' needs, agenda, and risks - Cultivate a working relationship with client analysts/managers, serving as a trusted partner - Collaborate with senior project delivery consultants to identify key findings, create effective presentations, and deliver recommendations to clients - Independently pinpoint issues within a defined analysis area, structure, and synthesize analysis to highlight relevant findings - Lead internal and client meetings, contribute to project management, and enrich the firm's intellectual capital - Receive mentorship from consulting leaders for professional growth and development Qualifications: Basic qualifications: - Hold an undergraduate degree with experience in consulting, corporate strategy, business intelligence, business line management, or product management - Possess relevant client or internal stakeholder management experience - Demonstrate logical, structured thinking, and an affinity for numerical analysis - Proficient in Word, Excel, and PowerPoint - Ability to handle multiple tasks with various clients in a fast-paced, deadline-driven environment - Effective communication skills in English and the local office language (if applicable) - Eligibility to work in the country of application and apply for necessary travel visas Preferred qualifications: - Ability to identify problems, brainstorm, analyze answers, and implement solutions - Experience managing tasks or workstreams in a collaborative team environment with third parties - Relevant industry expertise Additional Company Details: All activities involving access to Mastercard assets, information, and networks carry inherent risks, making it crucial for every individual working for or on behalf of Mastercard to prioritize information security. This includes: - Adhering to Mastercard's security policies and practices - Ensuring the confidentiality and integrity of accessed information - Reporting any suspected information security violation or breach - Completing all mandatory security trainings periodically according to Mastercard's guidelines Role Overview: As a Consultant in the Strategy & Transformation team at Mastercard, you will be part of the Advisors & Consulting Services group specializing in guiding clients through strategic, tactical, operational, and transformational challenges. Your role will involve applying problem-solving techniques to enhance clients' overall strategy, performance, and operations. Key Responsibilities: - Provide creative input on projects spanning various industries and problem statements - Assist in developing strategies and programs for regional and global clients using data and technology solutions to unlock client value - Collaborate with the Mastercard team to understand clients' needs, agenda, and risks - Cultivate a working relationship with client analysts/managers, serving as a trusted partner - Collaborate with senior project delivery consultants to identify key findings, create effective presentations, and deliver recommendations to clients - Independently pinpoint issues within a defined analysis area, structure, and synthesize analysis to highlight relevant findings - Lead internal and client meetings, contribute to project management, and enrich the firm's intellectual capital - Receive mentorship from consulting leaders for professional growth and development Qualifications: Basic qualifications: - Hold an undergraduate degree with experience in consulting, corporate strategy, business intelligence, business line management, or product management - Possess relevant client or internal stakeholder management experience - Demonstrate logical, structured thinking, and an affinity for numerical analysis - Proficient in Word, Excel, and PowerPoint - Ability to handle multiple tasks with various clients in a fast-paced, deadline-driven environment - Effective communication skills in English and the local office language (if applicable) - Eligibility to work in the country of application and apply for necessary travel visas Preferred qualifications: - Ability to identify problems, brainstorm, analyze answers, and implement solutions - Experience managing tasks or workstreams in a collaborative team environment with third parties - Relevant industry expertise Additional Company Details: All activities inv
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posted 2 weeks ago
experience5 to 9 Yrs
location
Gurugram, All India
skills
  • Data Analysis
  • Statistics
  • Human Resources
  • Quantitative Analysis
  • Qualitative Analysis
  • Data Visualization
  • Data Science
  • Project Management
  • Communication Skills
  • SQL
  • R
  • Python
  • ETL
  • Workday
  • Tableau
  • Power BI
  • Agile
  • Scrum
  • People Analytics
  • Domo
Job Description
Role Overview: You will play a crucial role in shaping the talent strategy and enhancing employee experience through data-driven insights at Mastercard as an Insight Services Partner. Operating within the Global People Operations and Insights team, you will work across multiple Regions & time zones to generate actionable insights for strategic decision-making within the organization. Your role will involve conducting in-depth analyses of employee data, influencing the development of actionable KPIs, collaborating with cross-functional teams, and ensuring data integrity and security. Key Responsibilities: - Conduct in-depth analyses of employee data to identify trends, patterns, and areas for improvement. - Apply quantitative and qualitative analysis, as well as data visualization, to surface clear and compelling narratives that inform the People Strategy. - Influence the development of actionable KPIs that drive business decisions and inform executive management and other key constituents. - Provide thought leadership to convert inputs from stakeholder teams into creative, scalable solutions. - Ensure data integrity, accuracy, and security by establishing and enforcing data quality standards. - Stay up-to-date with industry trends and best practices in people analytics and data science. - Collaborate with data engineering and visualization resources to access and manipulate data, explain data requirements, and surface findings via cutting-edge visualizations and dashboards. - Provide program management support for Solutioning and Automation activities, including project prioritization through partnership across the People Analytics Leadership team. - Demonstrate exceptional judgment and discretion when dealing with highly sensitive people data. Qualifications Required: - Experience in providing measurable business outcomes through surfacing insights relating to organizational effectiveness. - Outcome driven with experience providing innovative analytical solutions that have lasting impact in multiple dimensions: strategic, operational, and financial. - Ability to translate results of analyses into data-driven insights to ensure key messages resonate with the target audience. - Structured thinking, seeking to proactively introduce structure and processes where gaps may exist. - Ability to collaborate with peers and cross-functional teams, working across multiple time zones. - Creative and nimble with the ability to overcome obstacles to solve hard problems. - Flexible and responsive, with the ability to adapt to rapid changes in direction or business priority. - Openness to feedback and strong self-awareness. - Ability to work within the confines of data governance and privacy standards. - End-to-end problem-solving and communication abilities: diagnosis, data cleaning, integration and transformation, analysis, visualization, and presentation. Additional Details: Due to Mastercard being a global company, team members from outside the location listed on the job posting may be involved in reviewing applications. It is recommended to attach a copy of your resume in English to expedite the screening process. Corporate Security Responsibility: As part of working for or on behalf of Mastercard, you are expected to abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of accessed information, report any suspected information security violation or breach, and complete all mandatory security trainings as per Mastercard's guidelines. Role Overview: You will play a crucial role in shaping the talent strategy and enhancing employee experience through data-driven insights at Mastercard as an Insight Services Partner. Operating within the Global People Operations and Insights team, you will work across multiple Regions & time zones to generate actionable insights for strategic decision-making within the organization. Your role will involve conducting in-depth analyses of employee data, influencing the development of actionable KPIs, collaborating with cross-functional teams, and ensuring data integrity and security. Key Responsibilities: - Conduct in-depth analyses of employee data to identify trends, patterns, and areas for improvement. - Apply quantitative and qualitative analysis, as well as data visualization, to surface clear and compelling narratives that inform the People Strategy. - Influence the development of actionable KPIs that drive business decisions and inform executive management and other key constituents. - Provide thought leadership to convert inputs from stakeholder teams into creative, scalable solutions. - Ensure data integrity, accuracy, and security by establishing and enforcing data quality standards. - Stay up-to-date with industry trends and best practices in people analytics and data science. - Collaborate with data engineering and visualization resources to access and manipulate data, explain data requirements, and surface findings via cutting-edg
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posted 2 weeks ago
experience0 to 4 Yrs
location
Gurugram, All India
skills
  • Azure Migration
  • Java Migration
  • Devsecops Devops
  • Full Stack developers
  • Automation Engineer
  • Application Migration
Job Description
As an Analyst/Senior Analyst in Technology Consulting at EY, your role is to drive business transformation powered by technology and data. Here is a summary of the key responsibilities and qualifications required for this position: **Role Overview:** In Technology Consulting (TC), the focus is on delivering long-term value to clients, society, and teams by leveraging technology, data, and ecosystems to unlock human potential and transform businesses. Your role is crucial in realizing business transformation and helping clients achieve their strategic ambitions. **Key Responsibilities:** - Troubleshooting: Proficiency in troubleshooting Azure infrastructure and migration-related issues is essential. - Design Discussions and Documentation: Experience in driving design discussions with architects and application teams, as well as documenting processes and decisions. - Customer Facing Experience: Strong communication skills and experience in customer-facing roles are necessary. - Migration experience - Hands-on experience with CI/CD pipelines - Experience working in complex IT environments, ensuring quality, following processes, and collaborating with multiple teams. - Technical Expertise in any of the following skills: Azure Migration, Java Migration, Devsecops/Devops, Full Stack developers, Automation Engineer, Application Migration **Qualification Required:** - BE/BTech or postgraduate degree - 0-1 year of relevant work experience - Relevant certifications will be an added advantage - Good interpersonal and communication skills - Willingness to travel - Flexibility to work in teams with diverse backgrounds **Additional Details:** At EY, you will have a personalized Career Journey and access to resources for skills development and learning opportunities. The organization is committed to being an inclusive employer, focusing on achieving the right balance for employees' career growth and wellbeing. If you possess the necessary criteria and are interested in shaping the future with confidence, we encourage you to apply for this Analyst/Senior Analyst position in Technology Consulting at EY. Apply Now to be a part of our team. As an Analyst/Senior Analyst in Technology Consulting at EY, your role is to drive business transformation powered by technology and data. Here is a summary of the key responsibilities and qualifications required for this position: **Role Overview:** In Technology Consulting (TC), the focus is on delivering long-term value to clients, society, and teams by leveraging technology, data, and ecosystems to unlock human potential and transform businesses. Your role is crucial in realizing business transformation and helping clients achieve their strategic ambitions. **Key Responsibilities:** - Troubleshooting: Proficiency in troubleshooting Azure infrastructure and migration-related issues is essential. - Design Discussions and Documentation: Experience in driving design discussions with architects and application teams, as well as documenting processes and decisions. - Customer Facing Experience: Strong communication skills and experience in customer-facing roles are necessary. - Migration experience - Hands-on experience with CI/CD pipelines - Experience working in complex IT environments, ensuring quality, following processes, and collaborating with multiple teams. - Technical Expertise in any of the following skills: Azure Migration, Java Migration, Devsecops/Devops, Full Stack developers, Automation Engineer, Application Migration **Qualification Required:** - BE/BTech or postgraduate degree - 0-1 year of relevant work experience - Relevant certifications will be an added advantage - Good interpersonal and communication skills - Willingness to travel - Flexibility to work in teams with diverse backgrounds **Additional Details:** At EY, you will have a personalized Career Journey and access to resources for skills development and learning opportunities. The organization is committed to being an inclusive employer, focusing on achieving the right balance for employees' career growth and wellbeing. If you possess the necessary criteria and are interested in shaping the future with confidence, we encourage you to apply for this Analyst/Senior Analyst position in Technology Consulting at EY. Apply Now to be a part of our team.
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posted 1 week ago

Customer Service Manager

HORIBA PVT ENTERPRISES
experience12 to 21 Yrs
Salary16 - 18 LPA
location
Gurugram, Delhi+18

Delhi, Noida, China, Aruba, Azerbaijan, Bolivia, Botswana, Russia, Bangalore, Chennai, Kurnool, United Kingdom, Hyderabad, United States Of America, Andora, Kolkata, Pune, Mumbai City, Cayman Islands

skills
  • service continuity
  • customer service operations
  • service transformation
  • service operation
  • service improvement plans
  • service portfolio management
  • customer service representatives
  • global customer service
  • global service management
Job Description
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities
posted 2 weeks ago
experience3 to 7 Yrs
location
Gurugram, All India
skills
  • digital transformation
  • optimization strategies
  • mathematical analysis
  • data analysis
  • adaptability
  • Mobile Workforce Management
  • automation processes
  • AI
  • Salesforce Admin
  • Service Cloud
  • APEX
  • Flows
  • verbal
  • written communication
  • multitasking
Job Description
As a Technical Architect in the AI for Field Service Team, you will play a crucial role in back-office and customer-facing activities globally. Your main responsibilities will include: - Collaborating with customers and implementers to design and implement AI solutions for field service scenarios - Developing and implementing technical requirements in close coordination with customers - Defining Key Performance Indicators and leading business workshops to align with operational goals - Designing simulation experiments and optimizing techniques to meet customers' KPIs - Analyzing scheduling results using advanced mathematical and AI-based analysis - Using AI and dedicated tools to identify operational bottlenecks and leading workshops for recommendations - Leading technical programs for implementing complex Field Service use cases - Driving innovation by developing tools and methodologies and staying updated on product capabilities To be successful in this role, you should have: - A Bachelor's degree in Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, or related fields - Certifications in Salesforce Admin and Service Cloud - Experience in crafting Salesforce solutions using APEX and Flows - 3+ years of experience in customer-facing roles in global organizations - Strong problem-solving and analytical skills with the ability to extract insights from data - Experience with data analysis tools - Excellent communication and presentation skills for technical and non-technical audiences - Strong multi-tasking abilities and adaptability in a dynamic environment Additionally, the following skills/experience would be advantageous: - Experience in the Field service industry - Certifications in Salesforce Field Service, Platform Dev 1, and AI - Experience with Generative AI-based tools - Familiarity with service industry, scheduling, or logistics - Willingness to travel (estimated at 20-30%) As a Technical Architect in the AI for Field Service Team, you will play a crucial role in back-office and customer-facing activities globally. Your main responsibilities will include: - Collaborating with customers and implementers to design and implement AI solutions for field service scenarios - Developing and implementing technical requirements in close coordination with customers - Defining Key Performance Indicators and leading business workshops to align with operational goals - Designing simulation experiments and optimizing techniques to meet customers' KPIs - Analyzing scheduling results using advanced mathematical and AI-based analysis - Using AI and dedicated tools to identify operational bottlenecks and leading workshops for recommendations - Leading technical programs for implementing complex Field Service use cases - Driving innovation by developing tools and methodologies and staying updated on product capabilities To be successful in this role, you should have: - A Bachelor's degree in Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, or related fields - Certifications in Salesforce Admin and Service Cloud - Experience in crafting Salesforce solutions using APEX and Flows - 3+ years of experience in customer-facing roles in global organizations - Strong problem-solving and analytical skills with the ability to extract insights from data - Experience with data analysis tools - Excellent communication and presentation skills for technical and non-technical audiences - Strong multi-tasking abilities and adaptability in a dynamic environment Additionally, the following skills/experience would be advantageous: - Experience in the Field service industry - Certifications in Salesforce Field Service, Platform Dev 1, and AI - Experience with Generative AI-based tools - Familiarity with service industry, scheduling, or logistics - Willingness to travel (estimated at 20-30%)
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posted 2 weeks ago
experience3 to 7 Yrs
location
Delhi
skills
  • Digital Transformation
  • Automation
  • ERP
  • Process mapping
  • Project coordination
  • Datadriven tools
  • Process digitalization
  • Familiarity with ERP systems
  • Problemsolving
Job Description
Job Description You will be part of SCG's mission in India which focuses on sustainability, innovation, and digital transformation. As a Digital Transformation Officer, your role will involve driving projects to digitize workflows, enhance efficiency, and integrate modern technologies into SCG's operations in India. Key Responsibilities - Identify opportunities for process digitalization within the organization. - Provide support in the implementation of automation, ERP, or data-driven tools. - Collaborate with different business units to enhance user adoption of digital solutions. - Track key performance indicators (KPIs) of digital projects and report progress to stakeholders. - Conduct research on emerging technologies that are relevant to SCG's operations. Qualifications - A Bachelor's degree in Business, IT, or Engineering. - At least 3 years of experience in digital or innovation roles; fresh graduates are also encouraged to apply. - Familiarity with ERP systems, process mapping, or digital tools. - Strong problem-solving abilities and skills in project coordination. Additionally, SCG offers clear career development pathways into digital program management, innovation leadership, or cross-border transformation projects within the organization.,
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posted 2 weeks ago
experience3 to 7 Yrs
location
Delhi
skills
  • IT Service Management
  • Business Analysis
  • Process Improvement
  • Stakeholder Management
  • Tool
  • Technology Alignment
  • Technical Knowledge
  • Business Analysis Skills
  • Leadership Communication Skills
  • Process Improvement Focus
Job Description
As a member of Hitachi Digital, you will be at the forefront of digital transformation, playing a key role in the company's strategy to become a premier global player in the digital transformation market. **Role Overview:** - **Process Ownership:** - Own, design, and implement IT Service Management (ITSM) processes in alignment with global standards and business objectives. - Define, document, and maintain ITSM processes following best practices such as ITIL. - Continuously review and enhance processes based on stakeholder feedback and operational performance. - Manage major incidents, changes, and problems according to established processes. - Collaborate with IT teams globally to ensure consistent process implementation. - Provide regular or ad-hoc reports to management and stakeholders. - **Business Analysis:** - Gather and document requirements for ITSM processes in collaboration with IT teams, management, and customers. - Translate business needs into actionable requirements for process enhancements and system configurations. - **Process Improvement & Optimization:** - Monitor process performance metrics and analyze data to identify inefficiencies and areas for improvement. - Propose and implement process enhancements to increase efficiency, reduce costs, and enhance user satisfaction. - Lead initiatives for automating workflows and integrating processes with ITSM tools. - **Stakeholder Management:** - Act as the primary liaison between the IT Service Management team and IT teams, business stakeholders to ensure alignment with business objectives. - Communicate process performance, improvements, and changes regularly to management and stakeholders. - Provide training and guidance on ITSM processes to ensure proper adherence and understanding. - **Tool and Technology Alignment:** - Collaborate with IT teams and vendors to optimize ITSM tools for global processes. - Define and maintain reporting dashboards for transparency and continuous improvement. **Key Qualifications:** - **Education:** Bachelor's degree in Information Technology or a related field. - **Experience:** Minimum 3-5 years in IT Service Management, End-user support roles, with at least 2-3 years in process ownership or business analysis. - **Technical Knowledge:** Deep understanding of ITIL processes, experience with ITSM tools such as Jira Service Management, ServiceNow. - **Certifications:** ITIL v4 Foundation certification required. - **Business Analysis Skills:** Ability to elicit, document, and manage business requirements, strong analytical skills. - **Leadership & Communication Skills:** Excellent interpersonal and communication skills, experience in cross-functional collaboration. - **Process Improvement Focus:** Experience in process re-engineering, problem-solving skills, and root cause analysis. - **Languages:** Upper Intermediate or higher proficiency in English. As part of Hitachi Digital, you will join a global team of professional experts focused on Social Innovation through the One Hitachi initiative. You will have the opportunity to work on impactful projects and contribute to shaping the digital future. Hitachi values diversity and fosters an inclusive culture based on mutual respect and merit-based systems, promoting innovation and growth. Hitachi offers industry-leading benefits, support, and services to take care of your holistic health and wellbeing. Flexible work arrangements are available to ensure a balance between work and personal life. Join Hitachi Digital to experience a sense of belonging, autonomy, and collaboration with talented individuals as you contribute to creating a digital future.,
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posted 2 weeks ago
experience7 to 11 Yrs
location
Gurugram, All India
skills
  • IT Strategy
  • Architecture
  • Advisory Services
  • Business Strategy
  • Enterprise Architecture
  • System Implementation
  • Azure
  • AWS
  • Financial Analysis
  • Strategic Planning
  • Process Improvement
  • TOGAF
  • Scrum
  • ITIL
  • Microsoft Word
  • PowerPoint
  • Excel
  • Business Communication
  • Technology Strategy
  • Agile Software Development
  • AI
  • Cloudbased Technology
  • Cost Optimisation
  • Technology Vendor Management
Job Description
As a Senior Manager/Manager in Technology Consulting at EY, you will have the opportunity to shape your career in a unique way with the global support, inclusive culture, and technology resources to become the best version of yourself. Your role will involve working across various business areas such as assurance, consulting, law, strategy, tax, and transactions, where you will be encouraged to ask better questions to find innovative solutions to complex issues. **Key Responsibilities:** - Assist clients in developing and implementing technology strategies and transformation initiatives, including creating business cases. - Support in planning, executing, and delivering engagements related to technology transformations and services. - Collaborate effectively within the team, share responsibilities, maintain communication with team members and leadership on project progress. - Build strong internal relationships within EY Technology Consulting and other service lines, contributing to the growth of the practice through the development of industry and technology Thought Leadership material. - Ensure compliance with EY quality and risk management processes across projects and interactions. **Qualifications Required:** - Undergraduate or graduate degree. - Minimum of 7 years of experience in delivering technology projects including IT strategy, technology assessment, IT cost optimization, application/portfolio rationalization, technology vendor management, or related roles. - Experience in project delivery either as a team member or team lead. **Additional Details:** EY offers a competitive remuneration package along with comprehensive Total Rewards that include support for flexible working, career development, and a range of benefits such as pension, maternity & paternity leave, discounted health insurance, and more. You will have access to coaching, opportunities for skill development, and the freedom to handle your role in a way that suits your needs. EY promotes a culture of inclusivity, diversity, and equity, where all differences are valued and respected, and everyone is empowered to use their voice to make a positive impact. If you meet the criteria and are ready to contribute to building a better working world, consider applying for this Senior Manager/Manager role in Technology Consulting at EY. As a Senior Manager/Manager in Technology Consulting at EY, you will have the opportunity to shape your career in a unique way with the global support, inclusive culture, and technology resources to become the best version of yourself. Your role will involve working across various business areas such as assurance, consulting, law, strategy, tax, and transactions, where you will be encouraged to ask better questions to find innovative solutions to complex issues. **Key Responsibilities:** - Assist clients in developing and implementing technology strategies and transformation initiatives, including creating business cases. - Support in planning, executing, and delivering engagements related to technology transformations and services. - Collaborate effectively within the team, share responsibilities, maintain communication with team members and leadership on project progress. - Build strong internal relationships within EY Technology Consulting and other service lines, contributing to the growth of the practice through the development of industry and technology Thought Leadership material. - Ensure compliance with EY quality and risk management processes across projects and interactions. **Qualifications Required:** - Undergraduate or graduate degree. - Minimum of 7 years of experience in delivering technology projects including IT strategy, technology assessment, IT cost optimization, application/portfolio rationalization, technology vendor management, or related roles. - Experience in project delivery either as a team member or team lead. **Additional Details:** EY offers a competitive remuneration package along with comprehensive Total Rewards that include support for flexible working, career development, and a range of benefits such as pension, maternity & paternity leave, discounted health insurance, and more. You will have access to coaching, opportunities for skill development, and the freedom to handle your role in a way that suits your needs. EY promotes a culture of inclusivity, diversity, and equity, where all differences are valued and respected, and everyone is empowered to use their voice to make a positive impact. If you meet the criteria and are ready to contribute to building a better working world, consider applying for this Senior Manager/Manager role in Technology Consulting at EY.
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posted 1 week ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • Six Sigma
  • Business Excellence
  • Business Transformation Projects
  • Adaptable
  • flexible
  • Agility for quick learning
  • Commitment to quality
  • Ability to work well in a team
  • Prioritization of workload
Job Description
As a Business Transformation Senior Analyst at Accenture, you will play a crucial role in developing transformation vision, assessing vision feasibility and capability gaps, and planning journey management. You will also be responsible for translating economic trends into industry competitive advantage and transforming businesses to enable profitable and sustainable growth. **Key Responsibilities:** - Develop transformation vision, assess vision feasibility, and capability gaps - Plan journey management - Translate economic trends into industry competitive advantage - Transform businesses to enable profitable and sustainable growth **Qualifications Required:** - Any Graduation - 5-8 years of experience in Business Transformation Projects - Six Sigma Business Excellence certification - Adaptable and flexible with the agility for quick learning - Commitment to quality - Ability to work well in a team - Prioritization of workload In this role, you will be analyzing and solving moderately complex problems, creating new solutions, and understanding the strategic direction set by senior management. Your primary upward interaction will be with your direct supervisor, and you may also interact with peers and/or management levels at a client and/or within Accenture. Guidance will be provided when determining methods and procedures for new assignments. Your decisions will often impact the team in which you reside, and you may manage small teams and/or work efforts at a client or within Accenture.,
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posted 3 weeks ago
experience15 to 19 Yrs
location
Gurugram, All India
skills
  • Sales
  • Business Development
  • IOT
  • SaaS
  • Technical Sales
  • Consultative Selling
  • Market Analysis
  • Digital Transformation
  • Matrix Management
  • Relationship Building
  • Verbal
  • Written Communication
  • Influence
  • Convincing Skills
Job Description
As a highly motivated and experienced Sales/Business Development professional with over 15 years of experience, you are invited to join the Services Business Development team to support Sensor and Cloud-based subscription services. The role available is for the position of General Manager - Business Development, based in either Gurgaon or Mumbai, reporting to the head of Business Development, Services, Greater India zone. Role Overview: In this role, your main mission will be to grow the business of EcoStruxure Transformer Expert (ETE) and associated offers, a disruptive IOT, SaaS technology focused on power transformer condition monitoring and predictive analytics. You will support the company's sales teams in a designated region, driving DTS sales, engaging customers, and clarifying the value proposition in different market segments. Key Responsibilities: - Identify the right customers to promote ETE - Identify bundling opportunities for ETE in Schneider long-term service contracts or modernization projects - Drive or participate in customer-facing meetings to present the technical value of the offer - Contribute to strategic studies such as competition analysis and offer positioning in the local market Qualifications Required: - Degree in Electrical Engineering / Electrical & Electronics Engineering Additional Company Details: Schneider Electric values and behaviors are the foundation for creating a great culture to support business success. The IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - are at the core of the company's culture. Schneider Electric aims to be the most inclusive and caring company in the world, providing equitable opportunities to everyone. The company upholds the highest standards of ethics and compliance, believing in trust, ethics, safety, sustainability, quality, and cybersecurity. If you are an exceptional individual looking to make an impact and contribute to turning sustainability ambitions into actions, Schneider Electric invites you to join as an IMPACT Maker. With a global revenue of 36 billion, +13% organic growth, and a commitment to sustainability, Schneider Electric offers a platform to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. Schneider Electric is committed to championing inclusivity and diversity within the company. By upholding the Trust Charter, the company demonstrates its commitment to ethics, safety, sustainability, quality, and cybersecurity, ensuring respectful and good faith interactions with all stakeholders. As a highly motivated and experienced Sales/Business Development professional with over 15 years of experience, you are invited to join the Services Business Development team to support Sensor and Cloud-based subscription services. The role available is for the position of General Manager - Business Development, based in either Gurgaon or Mumbai, reporting to the head of Business Development, Services, Greater India zone. Role Overview: In this role, your main mission will be to grow the business of EcoStruxure Transformer Expert (ETE) and associated offers, a disruptive IOT, SaaS technology focused on power transformer condition monitoring and predictive analytics. You will support the company's sales teams in a designated region, driving DTS sales, engaging customers, and clarifying the value proposition in different market segments. Key Responsibilities: - Identify the right customers to promote ETE - Identify bundling opportunities for ETE in Schneider long-term service contracts or modernization projects - Drive or participate in customer-facing meetings to present the technical value of the offer - Contribute to strategic studies such as competition analysis and offer positioning in the local market Qualifications Required: - Degree in Electrical Engineering / Electrical & Electronics Engineering Additional Company Details: Schneider Electric values and behaviors are the foundation for creating a great culture to support business success. The IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - are at the core of the company's culture. Schneider Electric aims to be the most inclusive and caring company in the world, providing equitable opportunities to everyone. The company upholds the highest standards of ethics and compliance, believing in trust, ethics, safety, sustainability, quality, and cybersecurity. If you are an exceptional individual looking to make an impact and contribute to turning sustainability ambitions into actions, Schneider Electric invites you to join as an IMPACT Maker. With a global revenue of 36 billion, +13% organic growth, and a commitment to sustainability, Schneider Electric offers a platform to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. Schneider Electric is committed to championing inclusivity and diversity within the company. By upholding t
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posted 2 weeks ago
experience3 to 7 Yrs
location
Gurugram, All India
skills
  • data strategies
  • communication
  • leadership
  • teamwork
  • data transformations
  • data
  • technology approaches
  • data mesh
  • problemsolving
Job Description
As a member of the Data & Analytics team in Financial Services at EY, you will have the opportunity to play a key role in designing and implementing transformation programs for clients in the financial services industry. Your passion for data and technology will be crucial in helping clients make better-informed decisions and solve complex business challenges. Here's what you can expect in this role: **Key Responsibilities:** - Design and execute transformation programs for clients to transition towards a data-driven organization, focusing on data and people. - Develop data and analytics strategies to address clients' most pressing challenges and enable better decision-making. - Implement data and technology operating models covering people, process, technology, and data. - Utilize data platforms and solutions to help clients visualize and understand their data effectively. - Provide thought leadership on innovative technology tools and strategies to extract greater value from client data. - Lead and support the creation of client proposals and business development initiatives. **Skills and Attributes for Success:** - Understanding of how data strategies are formulated and implemented. - Passion for designing large-scale data transformations with a focus on people. - Ability to solve complex problems using data and technology. - Experience working in diverse and inclusive teams to address client issues. - Strong relationship-building skills with client stakeholders. - Collaborative mindset to support team members through knowledge sharing and teamwork. **Qualification Required:** - Minimum 3 years of experience in Financial Services, either in the industry or consulting (Big 4 or consulting firms). - Experience in data and analytics approaches such as data mesh. If you are a highly motivated individual with excellent problem-solving skills and the ability to adapt to changing workloads, EY offers you continuous learning opportunities, the flexibility to make an impact, transformative leadership insights, and a diverse and inclusive culture where you can use your voice to empower others. Join us in shaping the future with confidence and building a better working world together. Apply now to be a part of the exceptional EY experience. As a member of the Data & Analytics team in Financial Services at EY, you will have the opportunity to play a key role in designing and implementing transformation programs for clients in the financial services industry. Your passion for data and technology will be crucial in helping clients make better-informed decisions and solve complex business challenges. Here's what you can expect in this role: **Key Responsibilities:** - Design and execute transformation programs for clients to transition towards a data-driven organization, focusing on data and people. - Develop data and analytics strategies to address clients' most pressing challenges and enable better decision-making. - Implement data and technology operating models covering people, process, technology, and data. - Utilize data platforms and solutions to help clients visualize and understand their data effectively. - Provide thought leadership on innovative technology tools and strategies to extract greater value from client data. - Lead and support the creation of client proposals and business development initiatives. **Skills and Attributes for Success:** - Understanding of how data strategies are formulated and implemented. - Passion for designing large-scale data transformations with a focus on people. - Ability to solve complex problems using data and technology. - Experience working in diverse and inclusive teams to address client issues. - Strong relationship-building skills with client stakeholders. - Collaborative mindset to support team members through knowledge sharing and teamwork. **Qualification Required:** - Minimum 3 years of experience in Financial Services, either in the industry or consulting (Big 4 or consulting firms). - Experience in data and analytics approaches such as data mesh. If you are a highly motivated individual with excellent problem-solving skills and the ability to adapt to changing workloads, EY offers you continuous learning opportunities, the flexibility to make an impact, transformative leadership insights, and a diverse and inclusive culture where you can use your voice to empower others. Join us in shaping the future with confidence and building a better working world together. Apply now to be a part of the exceptional EY experience.
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