7 Service Assistant Jobs nearby Kodaikanal

Role Overview: You will be responsible for providing strategic leadership to drive business performance and operational efficiency at one of Sterling Holiday Resorts Ltd's premium resorts in Kodaikanal. Your role will involve developing and executing business plans aligned with Sterlings mission, vision, and brand values. You will oversee all aspects of resort operations, including rooms, F&B, guest services, and administration. Leading, mentoring, and motivating a high-performing team to deliver exceptional guest experiences will be crucial. Driving revenue growth through innovative sales and marketing strategies and ensuring compliance with Sterlings standards, operational policies, and local laws are also key aspects of your role. Building a culture of excellence, accountability, and continuous improvement across all departments will be essential. Key Responsibilities: - Provide strategic leadership to drive business performance and operational efficiency - Develop and execute business plans aligned with Sterlings mission, vision, and brand values - Oversee all aspects of resort operations, including rooms, F&B, guest services, and administration - Lead, mentor, and motivate a high-performing team to deliver exceptional guest experiences - Drive revenue growth through innovative sales and marketing strategies - Ensure compliance with Sterlings standards, operational policies, and local laws - Build a culture of excellence, accountability, and continuous improvement across all departments Qualifications Required: - Education: Degree in Hotel Management or equivalent qualification - Mobility: Open to travel and relocation across India Additional Company Details: Sterling Holiday Resorts Ltd, one of Indias most awarded leisure hospitality brands with presence in over 65+ exotic locations, offers you the opportunity to be part of Indias leading leisure hospitality brand. You will lead operations at one of our flagship or upcoming resorts and experience a collaborative and growth-driven environment with clear career advancement opportunities. By joining Sterling, you will shape unforgettable guest experiences across our stunning destinations nationwide and step into a leadership role that defines the future of leisure hospitality. (Note: The additional company details have been included as no specific section was provided for this information in the job description.),

Administrative Manager Responsibilities And DutiesThe responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and the title of the manager the person will report to. Copy this sectionRecruit new administrative employees, then orient and train them for their specific job descriptionsConduct semi-annual evaluations of administrative personnel and provide guidance about potential improvements in each employees performanceServe as the liaison between administrative personnel and senior management, communicating needs and concerns so they can be handled expeditiouslySelect employees for special projects and programs, then oversee their outputAchieve specific financial objectives by communicating with administrative personnel and making adjustments to workflow as necessaryImplement customer service standards and evaluate employees based on their ability to meet those standardsProvide technical and logistical support for all administrative personnel

We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties. The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Guest Service Representative Responsibilities: Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport and restaurant advice. Processing meal and beverage requests. Accommodating general and unique requests. Diffusing conflict or tense situations with guests.

Interpersonal skills to promote positive interactions with patients and health care professionals Interviewing skills to assess patients needs Organizational skills to maintain accurate records for multiple patients Strong oral communication skills to convey health information in an easy-to-understand manner Basic understanding of medical terminology, human anatomy and common conditions and treatments Problem-solving ability to help overcome obstacles to care Public-speaking skills to give effective presentations to large groups Computer skills to use email, word processing, spreadsheet and patient records management software

You will be responsible for handling front office duties and guest relations. Your key responsibilities will include: - Welcoming and assisting guests - Managing incoming calls and emails - Coordinating with other departments for guest requests - Maintaining cleanliness and orderliness of the front office area - Providing excellent customer service to guests Qualifications required for this role: - Minimum high school diploma or equivalent - Good communication skills in English - Proficiency in basic computer applications Please note that the work location for this position is in person.,

As a Sous Chef at The Poppys Group, located in Kodaikanal, your role involves assisting the Executive Chef in day-to-day kitchen operations. This includes preparing and cooking food, maintaining inventory, and ensuring the kitchen complies with all health and safety standards. Additionally, you will supervise kitchen staff, plan menus, and strive for guest satisfaction through high-quality cuisine. Key Responsibilities: - Assist the Executive Chef in kitchen operations - Prepare and cook food according to standards - Manage inventory and uphold kitchen hygiene - Supervise kitchen staff and ensure efficient teamwork - Plan and design menus to cater to guest preferences - Maintain excellent communication and prioritize guest service - Thrive in a high-pressure environment while delivering top-notch culinary experiences Qualifications: - Possess culinary skills with proficiency in food preparation and cooking - Demonstrate experience in kitchen operations management - Competent in inventory control and maintaining kitchen cleanliness - Exhibit strong supervisory and team management skills - Ability to plan and design menus effectively - Excellent communication skills with a focus on guest satisfaction - Capable of working efficiently in demanding situations - A relevant culinary certification or degree would be advantageous Join The Poppys Group as a Sous Chef in Kodaikanal and contribute to our tradition of excellence in hospitality.,

As a receptionist at our company, your role will involve welcoming guests and providing a warm and professional first impression upon their arrival. You will also be responsible for managing room bookings, modifications, and cancellations made via phone, online, or in-person. Key Responsibilities: - Welcome guests and provide a warm first impression - Manage room bookings, modifications, and cancellations via phone, online, or in-person Qualifications Required: - No specific qualifications required, fresher candidates are welcome - Good communication skills - Ability to multitask and work in a fast-paced environment The company offers the following benefits: - Flexible schedule - Food provided - Leave encashment - Paid time off Please note that this is a full-time, permanent position and the work location is in person.,

Job Title: Service Business Lead Job Code: ITC/SBL/20251107/16358 Location: Chennai Experience: 5-12 Years Education: Bachelors Degree CTC Range: 14,00,000 -28,00,000 Status: Open About the Role We are looking for a skilled and customer-focused Service Business Lead to oversee technical service operations, warranty management, and service process implementation across channel partners. The ideal candidate will have strong technical diagnostic abilities, hands-on experience with defect rectification, and a deep understanding of service business KPIs. This role plays a key part in ensuring customer satisfaction, workshop profitability, and high-quality service delivery in the Chennai region. Key Responsibilities Analyze technical complaints from the field and ensure timely rectification of defects. Overhaul vehicle aggregates and provide technical support to channel partners. Manage and maintain internet-based warranty processes with accuracy and compliance. Ensure the implementation of service processes across all channel partners. Develop secondary service channels to strengthen reach and service delivery. Provide product feedback for both company products and competitor offerings to drive improvement. Train service managers and dealer teams on diagnostics, service processes, and customer care. Plan and execute special service support programs for strategic and high-value customers. Ensure timely execution of spare parts orders by channel partners. Guide channel partners on manpower deployment, equipment optimization, and workshop profitability. Manage spare parts inventory, stock health, and service guarantees at dealerships. Conduct monthly visits to Authorized Service Centres (ASC) and monitor performance. Drive customer care initiatives to improve satisfaction and reduce repeat complaints. Required Skills & Competencies Strong Technical Analysis & Diagnostic Skills Defect Rectification & Aggregate Overhaul Warranty Process Management Service Process Implementation Customer Care & Issue Resolution Service Network & Channel Management Inventory & Spare Parts Management Training & Technical Support Excellent Communication & Stakeholder Handling

  Install, operate, repair, and modify equipment within the assigned area. Plan and manage service schedules to support all company products. Respond to customer service requests and resolve technical issues efficiently. Provide technical support and guidance to doctors, nurses, and biomedical engineers. Work closely with the sales team to handle product-related technical matters. Perform regular preventive maintenance and keep accurate service records. Ensure customer satisfaction through timely communication and support. Report business opportunities or issues to management. Follow all company policies and safety, health, and environmental standards. Carry out any other tasks assigned by management.  

The Service coordinator is an Executive level-I in the Asian Paints Ess Ess Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team. To handle customer complaints and ensure resolution; Guiding Technicians for non-solvable complaints on their own. Visiting consumers site along with Technicians on random basis to understand their ways of working. Quality of complaint closure Extensive travel of 16-20 days in a month Managing Set of Technicians Market Visit - Dealer Visit and Consumer Site visit Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement Shop Meets as per sales team requests in various towns of the division. Product Panel display - at distribution/dealer/sub-dealers counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA Training to SO newly inducted Accompanying Sos in business meetings, whenever required He may be allotted any additional responsibility necessitated at the unit Job is transferable from one division to another division, as per companys requirement.

Customer Service Executive Role Summary The Customer Service Executive will act as a key point of contact for customers, ensuring smooth communication, efficient issue resolution, and high-quality service delivery. The position involves coordinating with internal and external stakeholders to support customers throughout the service journey. Main Responsibilities Customer Service Handling 1. Engage with customers to understand their needs, provide product details, and clarify service-related queries. 2. Ensure prompt and accurate resolution of concerns to enhance overall customer satisfaction. 3. Offer clear guidance to customers on procedures, documentation, and service expectations. Lead Assistance & Conversion Support 1. Work closely with sales teams and partners to manage incoming leads effectively. 2. Support the conversion process by following up with prospects and addressing any service or product-related doubts. Customer & Dealer Relationship Coordination 1. Maintain strong, positive interactions with customers and dealership partners to facilitate smooth service operations. 2. Assist partners by providing accurate information and helping streamline the customer journey. Documentation & Data Management 1. Collect, verify, and manage customer documents for various pre- and post-service requirements. 2. Perform accurate entries in internal systems to ensure data consistency and error-free processing. Internal Team Collaboration 1. Coordinate with credit, operations, and other internal departments to ensure timely processing of applications or service requests. 2. Escalate issues when required to ensure faster resolutions and uninterrupted customer service. Performance Indicators 1. Speed and accuracy of query resolution 2. Quality of customer interactions 3. Timely completion of documentation and service processes 4. Coordination efficiency with internal teams 5. Customer satisfaction and feedback scores Eligibility 1. Graduate in any discipline 2. 02 years of experience only in vehicle sales Key Skills & Competencies Technical/Functional Skills 1. Strong verbal communication 2. Ability to negotiate and handle objections professionally 3. Understanding of financial products or willingness to learn 4. Basic analytical capability 5. Good product and process awareness Behavioral Competencies 1. Strong customer focus 2. Reliable task execution 3. Positive attitude and willingness to take initiative Other Requirements 1. Comfortable with field visits when needed 2. Quick learner with adaptability 3. Must have a two-wheeler and driving license 4. Familiarity with RTO processes and documentation is an advantage.

Job Title: Quality Incharge / Lab Assistant Location: Senjeripirivu, Sulthanpet, Coimbatore District Industry: Corrugated Carton Box Manufacturing Job Description: Kurunthamalai Packaging is looking for a dedicated and detail-oriented Quality Incharge / Lab Assistant to ensure that all products meet the companys quality standards and customer specifications. The role involves testing, analyzing, and maintaining quality control records for continuous improvement in production. Key Responsibilities: Collect and test product samples for quality assurance. Conduct product analysis and maintain accurate testing records. Prepare and submit detailed quality inspection and lab reports. Ensure compliance with defined quality standards and specifications during production. Coordinate with the production team to resolve quality-related issues promptly. Qualifications: Bachelors Degree or Diploma in Engineering (Mechanical / Production / Industrial preferred). Experience: 02 years of experience in quality control or laboratory testing. Freshers are welcome to apply. Skills Required: Good communication skills in English. Strong attention to detail, documentation, and analytical skills. Basic knowledge of quality testing methods and lab equipment will be an added advantage. Work Schedule: 9:00 AM 6:00 PM Salary: 18,000 per month (based on experience) Employment Type: Full-time

Assistant Manager PSM (Product Sourcing & Management) Job Code: ITC/AM-P/20251120/11552 Position: Assistant Manager PSM Experience: 3-7 years CTC: 9,00,000 annually Location: Open to All Cities Industry: Automobiles & Components / Farm Machinery Position Type: Full-time Status: Open About the Role We are seeking a highly driven and detail-oriented Assistant Manager PSM to support sourcing, costing, and new product development for farm implements within Mahindra Farm Machinery. This role plays a critical part in ensuring quality, cost competitiveness, supplier performance, and smooth product development cycles. The ideal candidate will have strong experience in supplier selection, NPD, costing, and cross-functional collaboration, with solid technical knowledge of fabricated, casted, forged, and machined components. Key Responsibilities Manage product sourcing and costing from external suppliers. Conduct product scouting, finalize specifications, and identify/select suppliers. Lead price settlements, quarterly cost reviews, and specification-based negotiations. Drive New Product Development (NPD) for full products and related parts. Ensure procurement deliverables related to quality, cost, and capacity. Plan and execute continuous improvement projects, including cost reduction and productivity enhancement. Lead and coordinate cross-functional team (CFT) meetings with Sales, Quality, Service, Product Management, and Testing. Conduct technical and commercial evaluations of potential suppliers. Manage commercial discussions and negotiations, and execute supplier legal agreements. Support suppliers in part development to meet QCD targets (Quality, Cost, Delivery). Collaborate on product testing and adhere to CMVR certification requirements. Maintain accurate data and processes using SAP and Excel. Communicate effectively with suppliers in Punjabi, Hindi, and English. Qualifications B.Tech in Mechanical, Automobile, Production, or related engineering discipline. 3--7 years of experience in sourcing, NPD, costing, or procurement. Strong knowledge of sheet metal fabrication, casting, forging, machining, and hardware categories. Experience in SAP, costing methodologies, supplier development, and project management. Strong negotiation, analytical, and communication skills. Fluency in Punjabi, Hindi, and English is mandatory. Why Join Us Opportunity to work with Indias leading farm machinery brand. High-impact role shaping product sourcing strategies and new product development. Collaborative, cross-functional work environment. Scope for innovation, cost optimization, and supplier excellence. How to Apply Send your updated resume with Job Code: ITC/AM-P/20251120/11552 mentioned in the subject line.

Company: Mahindra & Mahindra Ltd. Position: Assistant Manager / Deputy Manager SQD Location:Chennai Experience: (Add Years, e.g., 510 Years) Employment Type: Full-Time Role Overview The AM/Deputy Manager SQD will be responsible for evaluating, developing, and enhancing supplier quality systems to ensure they meet Mahindra & Mahindras standards. The role focuses on supplier capability enhancement, quality system upgrades, capacity validation, and continuous improvement initiatives. The ideal candidate will work closely with suppliers to strengthen manufacturing processes, improve quality performance, and ensure mass manufacturing readiness. Key Responsibilities Evaluate and upgrade supplier quality management systems to align with M&M standards and industry best practices. Conduct supplier assessments, audits, and capability studies to identify improvement areas. Approve and validate mass manufacturing capacity, ensuring readiness for production volumes. Support supplier capacity planning, time management, and resource optimization. Drive supplier capability enhancement programs, including process standardization and skill development. Develop and deliver training modules for suppliers to strengthen their quality and operational competencies. Optimize supplier manufacturing layouts to improve workflow, productivity, and quality. Implement and monitor robust quality systems, ensuring effective process controls and documentation. Work closely with cross-functional teams to support new product development (NPD), SOP readiness, and ongoing quality improvements. Track supplier performance, drive corrective and preventive actions (CAPA), and monitor continuous improvement initiatives. Required Skills & Competencies Strong knowledge of supplier quality systems, audits, and ISO/IATF standards. Experience in capacity validation, process assessment, and manufacturing capability evaluation. Understanding of lean manufacturing, process flow, layout optimization, and quality tools. Skilled in problem-solving methodologies (8D, RCA, 7 QC Tools, PDCA, etc.). Excellent communication, vendor management, and cross-functional coordination skills. Proficiency in MS Excel, PowerPoint, and report preparation. Ability to drive change, influence suppliers, and lead improvement initiatives. Qualifications Bachelors Degree in Mechanical / Production / Automotive Engineering (or relevant field). Experience in supplier development, manufacturing quality, or supplier audits within the automotive industry.

Job Description: Territory Service Manager Job Code: ITC/TSM/20251119/16722 Experience: 5- 8 Years Salary: 6 LPA Qualification: B.Tech Location: Open to All Cities The Territory Service Manager will be responsible for leading the Ashok Leyland service team and channel partners to improve customer knowledge, enhance skills, and ensure the optimal performance of commercial vehicles across the assigned territory. The role is focused on strengthening Ashok Leylands presence in the market by delivering superior service quality and building long-term customer confidence. Key responsibilities include managing end-to-end service operations, ensuring adherence to company service standards, and driving process improvements to enhance efficiency and customer satisfaction. The manager will cultivate strong relationships with key customers, monitor service KPIs, and implement corrective actions where required. This role also involves leading, mentoring, and developing a team of service professionals, ensuring adherence to safety protocols, and staying updated on industry trends and technologies to continuously improve service offerings. Strong leadership capability, customer-centric thinking, and expertise in service operations are essential for this role.   

Job Description: Territory Sales Manager Painter Services We are seeking a dynamic Territory Sales Manager Painter Services to drive service-led business growth and ensure exceptional customer experience in the assigned territory. The role focuses on building a strong services portfolio, improving site conversions, and strengthening customer referrals. The Territory Sales Manager for Painter Services is responsible for managing the services portfolio to drive business growth and sales. This includes developing the business by increasing the number of booked sites and improving customer referrals. The role involves creating awareness of services through BTL activations, analyzing site metrics for improvement, and liaising with the ASM for sales initiatives. The manager must ensure exceptional consumer experiences through site evaluations and audits, track NPS scores, and adhere to SOPs. Additionally, the role includes managing customer complaints, maintaining asset inventories, training painters, and overseeing team recruitment and development. Key Responsibilities Business Growth: Increase booked sites, drive service adoption, and support revenue targets. Customer Experience: Conduct regular site evaluations/audits to ensure high-quality service delivery. Service Awareness: Execute BTL activations to promote Painter Services in the market. Performance Monitoring: Analyse site metrics and identify improvement opportunities for service efficiency. Stakeholder Collaboration: Work closely with the ASM to implement sales strategies and service initiatives. NPS & Feedback Tracking: Monitor painter and consumer NPS scores and drive corrective actions. Complaint Management: Manage customer complaints end-to-end and ensure timely, satisfactory closure. SOP Adherence: Ensure strict compliance with service guidelines and operational standards. Inventory Management: Maintain accurate records of assets, tools, and service kits used at sites. Painter Capability Building: Train painters on service processes, technical skills, and customer handling. Team Management: Oversee recruitment, onboarding, coaching, and development of the Painter Services team. Ideal Candidate Profile Strong sales & service management skills Excellent customer handling and problem-solving ability Experience in field operations, audits, and complaint management Effective team leadership and communication skills Ability to collaborate with cross-functional teams and drive outcomes Experience: 29 years Qualification: Bachelors Degree Location: Open to all cities

Customer Service Executive Role Overview We are looking for a motivated Customer Service Executive to support our Vehicle Finance operations. This role focuses on assisting customers through the loan process, maintaining dealer relationships, and ensuring smooth coordination with internal teams to enhance the overall service experience. Roles & Responsibilities Lead Handling & Support 1. Work closely with DSEs and channel partners to generate and manage leads. 2. Engage with walk-in or referred customers to support deal closures. Customer Service & Interaction 1. Provide complete assistance to customers by explaining product features and resolving sales-related queries. 2. Educate customers on processes, documentation, and eligibility to help them make informed decisions. 3. Cross-sell suitable products whenever relevant. Dealer Coordination1. Maintain consistent communication and strong relationships with assigned dealers to ensure smooth operations. Documentation & Loan Processing 1. Collect and verify both pre-sanction and post-sanction documents. 2. Perform accurate data entry in internal systems such as RSPM and SAGE. 3. Support customers throughout the application and approval process. Internal Team Collaboration1. Coordinate with operations and credit teams to expedite loan processing. 2. Share required information and follow up to ensure timely completion of customer applications. Performance Metrics1. Loan units disbursed 2. First EMI support and resolution 3. Effective RC (Registration Certificate) collection Education & Experience 1. Any graduate 2.0-2 years of experience in vehicle sales Skills Needed1. Excellent communication and negotiation abilities 2. Basic understanding of the market and vehicle finance processes 3. Strong analytical thinking and product knowledge 4. Customer-first mindset and high execution capability Additional Requirements1. Ability to travel for field activities 2. Two-wheeler and valid driving license required 3. Familiarity with RTO procedures is a plus 4. Positive attitude with willingness to learn and adapt.

Job Description AM / DM Manager DAC-STA (Supplier Technical Assistance) Company: Mahindra & Mahindra Ltd. Position: Assistant Manager / Deputy Manager DAC-STA Location: Chennai Experience: (e.g., 512 Years) Employment Type: Full-Time Role Overview The AM/DM Manager DAC-STA will lead supplier development, quality assurance, and process improvement initiatives to strengthen the automotive supply chain. The role requires close collaboration with suppliers to enhance technical capabilities, ensure adherence to quality standards, and support new product development activities. The manager will act as a technical liaison between suppliers and internal cross-functional teams. Key Responsibilities Drive supplier development to improve manufacturing and technical capabilities. Conduct supplier audits, process assessments, and ensure compliance with quality and organizational standards. Monitor supplier performance through quality metrics, delivery performance, and capability evaluations. Provide technical support for New Product Development (NPD), including process validation and readiness. Lead quality assurance activities, ensuring robust process controls and defect reduction. Collaborate with internal teams such as design, manufacturing, quality, and procurement to resolve issues and support project execution. Facilitate problem-solving activities using structured methodologies and ensure effective CAPA implementation. Support continuous improvement initiatives to optimize supplier processes and enhance overall performance. Required Skills & Competencies Strong technical understanding of automotive manufacturing processes (machining, sheet metal, plastics, casting, etc.). Proficiency in quality tools such as 7 QC Tools, FMEA, SPC, MSA, 8D, PDCA, and CAPA. Experience in supplier audits, process validation, and capability improvement. Excellent problem-solving and analytical skills. Strong communication, negotiation, and cross-functional coordination abilities. Proficiency in MS Office, report preparation, and data analysis. Qualifications Bachelors Degree in Mechanical / Automobile / Production Engineering (or related field). Relevant experience in Supplier Technical Assistance, Supplier Quality, or Manufacturing Engineering within the automotive industry.

Job Title: Assistant Manager TaxationLocation: Chennai, IndiaDepartment: FinanceExperience required: 13 years or 710 years of relevant taxationexperienceEducational Qualification: CA / CA InterLanguage Proficiency: English (Business Fluency), Hindi (Optional) Website: https://www.dormakabagroup.com/en Purpose of the Position:This role is part of the strategic transition of the Taxation function from Solus to DBSChennai under the S2G strategy. The Assistant Manager Taxation will support regularAPAC operations, ensuring compliance and efficient handling of direct and indirect taxfunctions. Key Responsibilities: Direct & Indirect Taxation:o Experience in Direct Taxation; exposure to Indirect Taxation is a plus.o Proficiency in TDS Payments, TDS Returns, and Advance Tax computation.o Coordination with consultants for Income Tax Return preparation and filing.o Manage tax audits and statutory audits effectively. Regulatory Compliance:o Handle tax assessments and replies to statutory notices.o Support litigation processes with external consultants. Transfer Pricing:o Assist with Transfer Pricing requirements including Form 3CEB, TP study,and Master File preparation. Stakeholder Coordination:o Collaborate with team members and other finance stakeholders to ensuretimely filings and assessments.o Maintain effective communication with internal departments and externaladvisors. Process Management:o Document taxation processes and workflows.o Ensure timely posting of tax-related accounting entries. Software & Tools:o Prior experience with SAP-ERP is an advantage.o Proficiency in MS Office, especially Excel and PowerPoint. 2 | P a g eKey Accountabilities: Ensure tasks are completed within agreed SLAs and KPIs. Contribute to accurate and timely service delivery in line with tax compliancerequirements. Drive proactive issue resolution and timely escalation where necessary. Support the Service Delivery Lead and embrace company culture and best practices. Key Interactions: Internal: Cross-functional Finance teams and management. External: Tax consultants, auditors, and legal advisors.

Job Description Territory Service Manager Role Overview The Territory Service Manager is responsible for overseeing service operations within the assigned Area Office, ensuring compliance with quality standards, service processes, and SLAs. The role involves building and maintaining strong customer relationships to enhance service delivery and drive customer retention. The candidate will supervise service teams, implement process improvements across dealerships, and support new product introduction in the market. Additional responsibilities include monitoring KPIs, executing product campaigns, conducting warranty and process audits, and staying updated with industry trends to ensure continuous improvement in service performance. Key Responsibilities Service Operations Management Manage and supervise service operations within the Area Office to ensure smooth functioning and adherence to service SLAs. Ensure compliance with company quality standards, service guidelines, and operational procedures across all service touchpoints. Track and improve service performance metrics while ensuring timely resolution of customer concerns. Customer Relationship Management Cultivate and maintain long-term relationships with key customers to understand and address service requirements. Act as a single point of contact for critical customer escalations and ensure prompt resolution. Drive initiatives that enhance customer satisfaction and loyalty. Process Implementation & Improvement Implement AL (Aftermarket/After-Sales/Automotive Line) process changes and continuous improvement initiatives at dealerships. Collaborate with dealer service teams to standardize procedures and enhance service quality. Support the rollout of new service processes, tools, and technologies to improve operational efficiency. Product Introduction & Market Support Facilitate the introduction of new products in the market by coordinating with product, sales, and dealer teams. Provide technical guidance and training to dealership staff on new product features, service requirements, and best practices. Performance Monitoring & Reporting Monitor key performance indicators (KPIs) such as TAT, service revenue, warranty costs, customer satisfaction scores, and service productivity. Prepare regular reports and dashboards for senior management on service performance, concerns, and improvement plans. Identify gaps in service operations and drive corrective action plans. Warranty & Compliance Audits Conduct warranty audits, service process audits, and ensure adherence to OEM service policies. Analyze audit findings, recommend corrective measures, and track closure of action items. Ensure timely warranty claims processing and adherence to documentation norms. Team Leadership Lead and mentor a team of service engineers and service executives. Provide technical support, coaching, and performance feedback to enhance team capability. Foster a culture of customer-centric service delivery and continuous improvement. Market & Industry Insights Stay updated on industry trends, competitor service offerings, and emerging customer expectations. Share market insights with senior leadership and support strategic planning for service excellence. Required Skills & Competencies   Strong knowledge of automotive/after-sales/service operations. Experience in service process implementation, KPI monitoring, and dealership management. Good understanding of warranty systems, technical troubleshooting, and service compliance. Proficiency in preparing service reports, audits, and performance dashboards. Excellent communication and customer-handling skills. Strong leadership, team management, and interpersonal abilities. Analytical mindset with strong problem-solving skills. Ability to collaborate with cross-functional teams and drive process improvements. B.Tech required