service-representative-jobs-in-kochi, Kochi

2,633 Service Representative Jobs in Kochi

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posted 2 weeks ago

Guest Services Associate

Oxxon Counsultancy Services
experience1 to 5 Yrs
location
Kochi, All India
skills
  • Customer Service
  • Communication Skills
  • Guest Services
  • Handling Reservations
  • Multitasking
  • ProblemSolving
Job Description
As a Guest Services Associate at Oxxon Consultancy Services, you will be responsible for providing excellent guest service, handling reservations, and maintaining clear communication with guests. Your role will involve working on-site at a Star Hotel client in Cochin, Kerala. Key Responsibilities: - Provide excellent guest service to ensure a pleasant experience for all guests - Handle reservations efficiently and accurately - Maintain clear and effective communication with guests to address any queries or concerns Qualifications Required: - Possess strong Guest Services and Customer Service skills - Demonstrated experience in handling reservations effectively - Excellent communication skills to interact with guests and team members - Ability to multitask and perform well under pressure - Attention to detail and strong problem-solving skills - Previous experience in the hospitality industry would be an advantage - High school diploma or equivalent is required (Note: The additional details of the company were not present in the provided job description.) As a Guest Services Associate at Oxxon Consultancy Services, you will be responsible for providing excellent guest service, handling reservations, and maintaining clear communication with guests. Your role will involve working on-site at a Star Hotel client in Cochin, Kerala. Key Responsibilities: - Provide excellent guest service to ensure a pleasant experience for all guests - Handle reservations efficiently and accurately - Maintain clear and effective communication with guests to address any queries or concerns Qualifications Required: - Possess strong Guest Services and Customer Service skills - Demonstrated experience in handling reservations effectively - Excellent communication skills to interact with guests and team members - Ability to multitask and perform well under pressure - Attention to detail and strong problem-solving skills - Previous experience in the hospitality industry would be an advantage - High school diploma or equivalent is required (Note: The additional details of the company were not present in the provided job description.)
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posted 2 weeks ago
experience5 to 9 Yrs
location
Kochi, Kerala
skills
  • Program Management
  • Change Management
  • Budget Management
  • Resource Allocation
  • Stakeholder Management
  • Risk Management
  • Agile Methodology
  • Communication Skills
  • Negotiation Skills
  • Waterfall Methodology
  • Hybrid Methodology
  • ProblemSolving
Job Description
In this role at Cyncly in Kochi, you will be the Shared Service Program Manager responsible for overseeing multiple related initiatives within the Engineering function. Your main focus will be on streamlining internal operations, supporting organizational effectiveness, and managing change management processes. Your role will involve coordinating internal teams, aligning with organizational priorities, and ensuring efficient resource allocation. **Role Overview:** As the Shared Service Program Manager, you will define internal program vision and objectives, develop comprehensive program roadmaps, manage interdependencies between projects, establish governance structures, and collaborate with Engineering leaders to prioritize internal improvement initiatives. **Key Responsibilities:** - Define internal program vision and objectives aligned with organizational goals. - Develop comprehensive program roadmaps for internal initiatives. - Identify and manage interdependencies between projects and business operations. - Establish program governance structures and change management frameworks. - Collaborate with Engineering leaders to prioritize internal improvement initiatives. - Oversee execution of multiple concurrent projects ensuring coordination and integration. - Monitor program progress against milestones, budgets, and quality standards. - Identify, assess, and mitigate program-level risks and issues. - Build and maintain relationships with internal Engineering heads and business unit leaders. - Communicate program status and impacts to internal stakeholders. - Manage change adoption and facilitate cross-departmental collaboration. - Conduct regular stakeholder meetings to ensure transparency. **Qualifications Required:** - 5+ years of project or program management experience with focus on internal initiatives. - Minimum 3 years managing internal programs affecting multiple departments. - Expert knowledge of program management methodologies such as Agile, Waterfall, and Hybrid. - Exceptional organizational and time management skills. - Strong analytical and problem-solving capabilities. - Outstanding communication skills across all organizational levels. - Excellent stakeholder management and negotiation skills. - Risk management and mitigation skills. - Ability to work across diverse internal teams. This opportunity at Cyncly offers you the chance to be a part of a diverse and inclusive team where collaboration, openness, and respect are valued. You will have the freedom to work flexibly and autonomously, supported by a culture that encourages growth and learning. If you are looking to make an impact and contribute to shaping spaces where people live, work, and play, Cyncly is the place for you.,
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posted 2 weeks ago

Senior Service Engineer

IBO Infotech Pvt Ltd
experience3 to 7 Yrs
location
Kochi, All India
skills
  • Technical Support
  • Hardware Troubleshooting
  • Software Troubleshooting
  • Network Troubleshooting
  • Computer Hardware Installation
  • Software Installation
  • Customer Relationship Management
  • Network Security
  • Documentation
  • Communication Skills
  • Maintenance Service
  • Network Equipment Configuration
  • Network Infrastructure Maintenance
  • Computer Systems Knowledge
Job Description
As a Senior Service Engineer at IBO, a leading IT infrastructure implementation and development company, you will play a crucial role in providing technical support and maintenance services to our clients. Your passion for technology and expertise in troubleshooting computer, laptop, and server-related issues will be key to your success in this role. **Key Responsibilities:** - Diagnose and resolve hardware and software issues for clients' computer systems and network devices. - Install and configure computer hardware, software, and network equipment. - Assist with the installation, maintenance, and troubleshooting of network infrastructure. - Provide technical support and guidance to end-users on various computer and network-related issues. - Build strong customer relationships by understanding their needs and delivering exceptional service. - Ensure the security and privacy of networks and computer systems. - Collaborate with cross-functional teams for effective communication and timely resolution of technical issues. - Document and maintain accurate records of all service requests and resolutions. **Qualifications Required:** - Minimum 2.5 years of experience as a Service Technician. - Diploma/Degree in Computer Science, engineering, or a relevant field. - Strong knowledge of computer hardware and IT troubleshooting techniques. - Excellent problem-solving skills and attention to detail. - Organizational and time-management skills. - Ability to work independently and in a team environment. - Excellent communication and customer service skills. - Technical certification, strong negotiation, and persuasion skills. - Willingness to travel as needed to meet with clients. - Proficiency in English and Malayalam. In addition to the above, as a valued employee of IBO, you can look forward to industry-best salary, incentives, cell phone reimbursement, health insurance, paid sick time, provident fund, comprehensive training, ongoing support, and opportunities for career advancement within a growing company. As a Senior Service Engineer at IBO, a leading IT infrastructure implementation and development company, you will play a crucial role in providing technical support and maintenance services to our clients. Your passion for technology and expertise in troubleshooting computer, laptop, and server-related issues will be key to your success in this role. **Key Responsibilities:** - Diagnose and resolve hardware and software issues for clients' computer systems and network devices. - Install and configure computer hardware, software, and network equipment. - Assist with the installation, maintenance, and troubleshooting of network infrastructure. - Provide technical support and guidance to end-users on various computer and network-related issues. - Build strong customer relationships by understanding their needs and delivering exceptional service. - Ensure the security and privacy of networks and computer systems. - Collaborate with cross-functional teams for effective communication and timely resolution of technical issues. - Document and maintain accurate records of all service requests and resolutions. **Qualifications Required:** - Minimum 2.5 years of experience as a Service Technician. - Diploma/Degree in Computer Science, engineering, or a relevant field. - Strong knowledge of computer hardware and IT troubleshooting techniques. - Excellent problem-solving skills and attention to detail. - Organizational and time-management skills. - Ability to work independently and in a team environment. - Excellent communication and customer service skills. - Technical certification, strong negotiation, and persuasion skills. - Willingness to travel as needed to meet with clients. - Proficiency in English and Malayalam. In addition to the above, as a valued employee of IBO, you can look forward to industry-best salary, incentives, cell phone reimbursement, health insurance, paid sick time, provident fund, comprehensive training, ongoing support, and opportunities for career advancement within a growing company.
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posted 1 week ago

Service Delivery Manager

DBiz AI Solutions
experience5 to 9 Yrs
location
Kochi, Kerala
skills
  • Service Delivery Management
  • Team Leadership
  • Stakeholder Engagement
  • Process Improvement
  • Incident Management
  • Change Management
  • Problem Management
  • Compliance
  • Reporting
Job Description
As a Service Delivery Manager for IT Application Support, your role is crucial in ensuring the seamless delivery of support services for IT applications, meeting agreed-upon service levels, and maintaining high customer satisfaction. You will be responsible for managing a team of support professionals, coordinating with internal and external stakeholders, and ensuring the availability, reliability, and performance of IT applications. Key Responsibilities: - Oversee day-to-day operations of the IT application support group, ensuring timely and effective issue resolution. - Define and monitor service level agreements (SLAs) and key performance indicators (KPIs). - Ensure that support services are delivered according to agreed timelines and quality standards. - Act as the escalation point for critical incidents, ensuring effective communication and resolution. - Coordinate root cause analysis (RCA) for recurring or high-impact incidents and ensure permanent fixes. Team Leadership: - Lead and mentor the support team, fostering a culture of excellence and accountability. - Allocate resources effectively based on priorities and workload. - Conduct regular performance reviews, identify training needs, and facilitate skill development for team members. Stakeholder Engagement: - Act as the primary point of contact between the IT support group and business users. - Build strong relationships with key stakeholders, ensuring their requirements and expectations are understood and met. - Provide regular updates to stakeholders on incident resolution, system performance, and service improvements. Process Improvement: - Continuously review and enhance support processes to improve efficiency and effectiveness. - Implement best practices in IT service management (ITSM) aligned with frameworks such as ITIL. - Drive automation and self-service initiatives to reduce manual intervention and improve response times. Incident, Change, and Problem Management: - Ensure incidents are logged, tracked, and resolved according to priority and impact. - Oversee change management processes to minimize disruptions to the production environment. - Collaborate with development and infrastructure teams to address recurring issues and ensure system stability. Compliance and Reporting: - Ensure compliance with organizational policies, security guidelines, and regulatory requirements. - Generate and analyze reports on SLA compliance, ticket trends, and team performance for management review. - Lead audit activities related to the IT application support function.,
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posted 2 weeks ago
experience2 to 6 Yrs
location
Kochi, All India
skills
  • Prospecting
  • Market research
  • Networking
  • Lead generation
  • Cold calling
  • Client acquisition
  • Relationship management
  • Sales strategy
  • Sales planning
  • Reporting
  • Communication skills
  • Negotiation skills
  • Presentation skills
  • Relationshipbuilding
  • Closing deals
  • Sales process management
  • Performance tracking
  • CRM software
  • Goaloriented
  • Coldcalling experience
  • Lead generation expertise
  • Organizational skills
  • Prioritization
Job Description
As a Business Development Executive at our IT services company, you will be responsible for driving revenue growth through effective sales strategies, client acquisition, relationship management, and sales process management. Your success will be measured by your ability to meet or exceed revenue targets and contribute to the overall growth of the organization. Key Responsibilities: - Take ownership of developing and implementing sales strategies to achieve revenue targets. - Identify new business opportunities through market research, networking, lead generation, and cold calling. - Analyze market trends and competitor activities to refine sales strategies. - Identify potential clients and key decision-makers within target organizations. - Conduct meetings, presentations, cold calls, and product demonstrations to establish rapport and close deals. - Build and maintain strong relationships with clients by understanding their unique needs and offering tailored solutions. - Manage the entire sales cycle from initial outreach to deal closure. - Prepare and deliver compelling proposals, quotes, and contracts to prospective clients. - Negotiate terms and conditions to maximize revenue and profitability. - Maintain accurate records of sales activities, client interactions, and pipeline status in the CRM system. - Continuously monitor sales performance, lead conversion rates, pipeline status, and revenue achievements. - Provide regular updates to the sales manager on progress, challenges, and actionable insights for improvement. Qualifications: - Bachelor's degree in Business, Marketing, Information Technology, or a related field. - 2-4 years of experience in IT services sales or a similar role. - Proven track record of meeting or exceeding sales targets. - Strong understanding of IT services, solutions, and industry trends. - Excellent communication, negotiation, and presentation skills. - Proficiency in using CRM software and other sales tools. - Self-motivated, goal-oriented, and capable of driving results independently. - Cold-calling experience and expertise in lead generation. - Strong organizational skills and the ability to prioritize tasks effectively. Please note that the job is full-time and located in Kochi. If you are interested in this opportunity, please send your resume to careers@ileafsolutions.com or contact us at +91 9746226403. As a Business Development Executive at our IT services company, you will be responsible for driving revenue growth through effective sales strategies, client acquisition, relationship management, and sales process management. Your success will be measured by your ability to meet or exceed revenue targets and contribute to the overall growth of the organization. Key Responsibilities: - Take ownership of developing and implementing sales strategies to achieve revenue targets. - Identify new business opportunities through market research, networking, lead generation, and cold calling. - Analyze market trends and competitor activities to refine sales strategies. - Identify potential clients and key decision-makers within target organizations. - Conduct meetings, presentations, cold calls, and product demonstrations to establish rapport and close deals. - Build and maintain strong relationships with clients by understanding their unique needs and offering tailored solutions. - Manage the entire sales cycle from initial outreach to deal closure. - Prepare and deliver compelling proposals, quotes, and contracts to prospective clients. - Negotiate terms and conditions to maximize revenue and profitability. - Maintain accurate records of sales activities, client interactions, and pipeline status in the CRM system. - Continuously monitor sales performance, lead conversion rates, pipeline status, and revenue achievements. - Provide regular updates to the sales manager on progress, challenges, and actionable insights for improvement. Qualifications: - Bachelor's degree in Business, Marketing, Information Technology, or a related field. - 2-4 years of experience in IT services sales or a similar role. - Proven track record of meeting or exceeding sales targets. - Strong understanding of IT services, solutions, and industry trends. - Excellent communication, negotiation, and presentation skills. - Proficiency in using CRM software and other sales tools. - Self-motivated, goal-oriented, and capable of driving results independently. - Cold-calling experience and expertise in lead generation. - Strong organizational skills and the ability to prioritize tasks effectively. Please note that the job is full-time and located in Kochi. If you are interested in this opportunity, please send your resume to careers@ileafsolutions.com or contact us at +91 9746226403.
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posted 2 weeks ago

Service Assistant / Executive

INFRA ELEVATORS INDIA PVT LTD
experience5 to 10 Yrs
location
Kochi, Kerala
skills
  • Marketing
  • computer knowledge
Job Description
As an Assistant to the Branch Manager, you will play a crucial role in supporting the Branch Manager in daily operations. This may include visiting sites when necessary. You should possess a two-wheeler and a valid driving license. Additionally, a minimum level of computer knowledge is required for this role. Key Responsibilities: - Support the Branch Manager in daily operations - Visit sites as and when required Qualifications Required: - Bachelor's degree preferred - Total work experience of 10 years preferred, with at least 5 years in marketing The job type for this position is full-time. In terms of benefits, you can expect cell phone reimbursement and health insurance coverage. The work location for this role is in person.,
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posted 2 weeks ago

Client Services Executive

Bright Communications
experience2 to 6 Yrs
location
Kochi, All India
skills
  • Client Services
  • Client Relations
  • Customer Satisfaction
  • Business Relationship Management
  • Analytical Skills
  • Communication
  • Interpersonal Skills
Job Description
**Job Description** **Role Overview:** As a Client Services Executive at Bright Communications in Kochi, your primary responsibility will be to manage client relationships and ensure customer satisfaction. You will act as the main point of contact for clients, analyze their needs, and provide tailored solutions to help them achieve their goals. Collaboration with internal teams to deliver exceptional service is also a key aspect of this role. **Key Responsibilities:** - Manage client relationships and address inquiries and issues - Act as the primary point of contact for clients - Analyze client needs and provide solutions - Maintain business relationships - Collaborate with internal teams to deliver exceptional service **Qualification Required:** - Client Services, Client Relations, and Customer Satisfaction skills - Experience in Business Relationship Management - Strong Analytical Skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in Business Administration, Marketing, or a related field (Note: Additional details about the company were not present in the job description.) **Job Description** **Role Overview:** As a Client Services Executive at Bright Communications in Kochi, your primary responsibility will be to manage client relationships and ensure customer satisfaction. You will act as the main point of contact for clients, analyze their needs, and provide tailored solutions to help them achieve their goals. Collaboration with internal teams to deliver exceptional service is also a key aspect of this role. **Key Responsibilities:** - Manage client relationships and address inquiries and issues - Act as the primary point of contact for clients - Analyze client needs and provide solutions - Maintain business relationships - Collaborate with internal teams to deliver exceptional service **Qualification Required:** - Client Services, Client Relations, and Customer Satisfaction skills - Experience in Business Relationship Management - Strong Analytical Skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in Business Administration, Marketing, or a related field (Note: Additional details about the company were not present in the job description.)
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posted 5 days ago
experience0 to 4 Yrs
location
Kochi, Kerala
skills
  • Customer Service
  • Ticket Sales
  • Reservations
  • Cash Handling
  • Credit Transactions
  • Interpersonal Skills
  • Communication Skills
  • Computer Skills
  • Handling Inquiries
  • Complaints Resolution
  • Regulations Compliance
  • Baggage Processes
Job Description
Role Overview: As a Ground Staff Customer Service and Ticket Counter staff, you will play a crucial role in ensuring exceptional customer service and operational efficiency at Mumbai airport. Key Responsibilities: - Greeting and assisting passengers at the ticket counter - Processing ticket sales and reservations accurately and efficiently - Handling customer inquiries, complaints, and requests professionally - Ensuring compliance with airport and airline regulations and policies - Assisting passengers with check-in, boarding, and baggage processes - Coordinating with airport and airline staff for timely flight departures - Maintaining a clean and organized ticket counter and work area - Providing support to passengers with special needs - Handling cash and credit transactions responsibly - Assisting with any other assigned duties by the supervisor or manager Qualification Required: - High school diploma or equivalent - Previous customer service experience preferred - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Basic computer skills - Flexibility to work weekends, holidays, and lift up to 50 pounds If you are passionate about providing exceptional customer service and seek career growth in the airport and airline industry, we welcome you to apply for this exciting opportunity. Competitive salary, benefits, and a dynamic work environment await you. Join us and be a part of the thrilling world of airport and airline operations!,
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posted 7 days ago
experience0 to 4 Yrs
location
Kochi, Kerala
skills
  • ITI in Automobile
Job Description
Role Overview: You will be required to apply for the position of ITI in Automobile. Freshers are welcome to apply for this full-time, permanent job opportunity. Key Responsibilities: - Perform tasks related to automobile maintenance and repair - Assist in troubleshooting and diagnosing vehicle issues - Follow safety protocols and guidelines while working on automobiles Qualifications Required: - ITI in Automobile - Freshers are encouraged to apply Please note that the work location for this position is in person. Additionally, benefits include paid sick time and Provident Fund.,
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posted 1 week ago
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Customer service
  • Hospitality management
  • Team coordination
  • FB service
  • Kitchen supervision
  • Food
  • beverage knowledge
Job Description
As a suitable candidate for a four-star bar hotel in Ernakulam, you will be expected to work in a full-time capacity at the establishment. Your work location will be in person at the hotel. Here are some key details about the benefits and work environment: - Benefits: - Food provided - Paid time off Please note that the job description does not provide any additional details about the company.,
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posted 2 days ago

Customer Service Quality Analyst

Chris Johnson Business IT Solutions
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • CRM
  • Customer Service
  • Interpersonal Skills
  • Verbal Communication
  • Written Communication
  • Research
  • Analytical Skills
  • Excel
  • Telecom experience
  • Quality Analyst
  • Problemsolving Skills
  • Quality Management Processes
Job Description
As a Quality Analyst, your role will involve calibrating and supporting quality standards to ensure that quality and customer satisfaction goals are consistently met in a timely manner. Your responsibilities will include: - Auditing calls, chats, emails, etc., both for external and internal communication, and providing feedback on strengths and areas for development to enhance the performance of Executives. - Monitoring quality and accuracy attributes, and recommending solutions to address root causes. - Assisting in customizing quality review guidelines and creating plans to achieve quality and customer satisfaction goals. - Providing recommendations for improving the quality process to meet objectives effectively. - Sharing daily reports on quality audit with the management for review and analysis. Qualifications required for this role include: - Minimum of 2 years of work experience in relevant processes such as Voice, Email, and Chat. - Bachelor's degree in any stream. - At least two years of experience as a quality analyst. - Proficiency in using a quality monitoring data management system to compile and track performance at both team and individual levels. - Strong interpersonal and customer service skills, along with excellent verbal and written communication abilities. - Research, analytical, and problem-solving skills, with a good knowledge of Excel. - Knowledge and effective use of quality management processes and tools. - Ability to work independently as well as collaboratively within a team environment. Your telecom experience and knowledge in CRM will be advantageous in performing your responsibilities effectively. Being a fast learner who can work towards set targets will be beneficial in this role. Your dedication to maintaining strong quality standards and your ability to provide valuable insights for process improvement will contribute to the overall success of the team and organization.,
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posted 2 weeks ago
experience0 to 4 Yrs
location
Kochi, Kerala
skills
  • Communication Skills
  • Customer Service
  • Client Satisfaction
  • Sales Experience
Job Description
As a Customer Relation Executive (CRE) in this role, you will be responsible for managing customer interactions, handling inquiries, maintaining client satisfaction, and ensuring a smooth sales experience. Your excellent communication skills and customer-focused attitude will be key to success in this position. Key Responsibilities: - Manage customer interactions effectively - Handle customer inquiries and provide accurate information - Maintain high levels of client satisfaction - Ensure a smooth sales experience for customers Qualifications Required: - Strong communication skills - Customer-focused attitude - Ability to handle inquiries efficiently - Previous experience in customer service is a plus Please note that this is a full-time position and open to fresher candidates. The work location for this role is in person.,
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posted 3 days ago

Technical Service Engineer

TECHNOWAVE ID SYSTEMS (P) LIMITED
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • technical support
  • scanners
  • handheld devices
  • installation
  • configuration
  • troubleshooting
  • tagging
  • warranty
  • problem solving
  • hardware
  • barcode printers
  • labeling support
  • product demos
  • enduser training
  • service repair
  • product replacement
  • customer asset tracking
  • analytical thinking
  • computer operating systems
Job Description
Role Overview: You will be responsible for providing technical support for barcode printers, scanners, and handheld devices. Your main tasks will include assisting customers with device installation, configuration, and basic troubleshooting. You will handle service calls through various channels such as phone, email, remote tools, and on-site visits. It will be your duty to accurately record all service activities in the service entry web application. Additionally, you will provide basic tagging and labeling support during customer asset tracking projects, conduct product demos, and deliver basic end-user training sessions. You will also play a key role in coordinating warranty, service repair, and product replacement requests with vendors. Travel within Kerala for on-site service support may be required. Key Responsibilities: - Provide technical support for barcode printers, scanners, and handheld devices - Assist customers with device installation, configuration, and basic troubleshooting - Handle service calls through phone, email, remote tools, and on-site visits - Record all service activities accurately in the service entry web application - Provide basic tagging and labeling support during customer asset tracking projects - Conduct product demos and basic end-user training sessions for customers - Coordinate warranty, service repair, and product replacement requests with vendors - Travel within Kerala for on-site service support as required Qualifications Required: - Bachelors Degree in Electrical Engineering / Computer Science - 1-3 years experience in technical application supported in B2B environment - The ability to repair machines - Analytical thinking skills and problem-solving skill - Knowledge of computer operating systems and hardware Note: The company is based in Kochi, Kerala. This is a full-time role that requires in-person work at the specified location.,
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posted 2 days ago

Laptop Service Technician

BK SQUARE INTERNATIONAL CONSULTANT
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • hardware troubleshooting
  • software troubleshooting
  • technical support
  • customer service
  • laptop repair
  • problemsolving
  • attention to detail
Job Description
As a Laptop Repair Technician, you will play a crucial role in troubleshooting hardware and software issues, performing repairs on components, configuring software, and providing technical support to customers. Your key responsibilities will include: - Diagnose and troubleshoot: Identify and resolve hardware and software issues on laptops, such as operating system errors, malware, and malfunctioning components. - Repair and replace parts: Perform repairs on physical components like screens, keyboards, and motherboards, replacing damaged parts as needed. - Install and configure: Set up new systems, install software, and configure drivers and settings to ensure optimal performance. - Provide technical support: Assist customers with technical questions, provide guidance on laptop maintenance, and explain troubleshooting steps. - Maintain and document: Keep accurate records of all repairs, services performed, and parts used. Maintain a clean and organized workspace. - Stay updated: Keep up-to-date with the latest laptop technologies, software, and repair techniques. - Test functionality: Test all repaired laptops to ensure they are functioning correctly before returning them to the user. Qualifications required for this role include: - Education: An associate's degree in Computer Science, Information Technology, or a related field is often preferred. Technical certifications are also a plus. - Experience: Proven experience in laptop repair and a similar technical support role is beneficial. Your skills should encompass: - Strong hardware and software troubleshooting and diagnostic skills. - Proficiency with major operating systems like Windows, macOS, and Linux. - Excellent customer service and communication skills, with the ability to explain technical issues to non-technical users. - Strong problem-solving abilities and attention to detail. - Ability to work independently and as part of a team. This is a full-time position that requires you to work in person.,
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posted 1 day ago

Customer Service Associate in Kochi

Swiss Group India Pvt Ltd
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Effective communication skills
  • Client relationship management
  • Customer satisfaction
  • Analytical skills
  • Proficiency in MS Excel
  • Upselling
  • crossselling
  • Customer service processes improvement
Job Description
As a Customer Service Associate at Swiss Group India Pvt Ltd, you will play a crucial role in maintaining client relationships and ensuring exceptional customer satisfaction. Your effective communication skills and proficiency in MS Excel will be key in providing top-notch service to our valued clients. Join our dynamic team and be a part of a company that values its employees and strives for excellence in everything we do. - Interact with clients to address inquiries, resolve issues, and provide product information. - Build and maintain strong relationships with clients to foster loyalty and retention. - Utilize MS Excel to track, analyze, and report on customer interactions and feedback. - Collaborate with internal teams to ensure timely and accurate responses to client needs. - Identify opportunities for upselling and cross-selling products and services to clients. - Continuously seek ways to improve customer service processes and procedures. - Provide feedback to management on customer trends and suggestions for enhancements. If you are a customer service professional with a passion for client satisfaction and a knack for effective communication, we want to hear from you! Join Swiss Group India Pvt Ltd and take your career to the next level. Swiss Time House stands as Kerala's pioneering watch trader. With a rich history of excellence, we proudly held the prestigious title of India's No.1 distributor for HMT watches for a record 10 consecutive years. As Kerala's oldest and largest watch and accessory store, we are dedicated to providing customers with an exceptional shopping experience. Our success is attributed to the unmatched quality of both our products and services. Featuring an extensive collection of both national and international brands, Swiss Time House is a destination where every visit promises discovery and satisfaction. With over 77 years of tradition in premium watch retailing, we have built a solid reputation grounded in ethics and principles. Today, Swiss Time House is the authorized retailer of renowned luxury brands including Rolex, Franck Muller, Omega, Longines, Rado, and more.,
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posted 1 day ago

Senior Service Engineer - Coding Machines

Univend Associates Private Limited
experience3 to 7 Yrs
location
Kochi, Kerala
skills
  • Troubleshooting
  • Technical Support
  • Field Service
  • Routine Maintenance
  • Effective Communication Skills
  • Industrial Equipment
  • Maintaining
  • Repairing
  • Diagnosing Technical Issues
  • Installing
  • Configuring Equipment
  • Working Independently
  • Prioritizing
  • Technical Certifications
Job Description
As a Senior Service Engineer - Coding Machines at Univend Associates Private Limited in Angamaly, Kochi, your primary responsibility will be troubleshooting, maintaining, and repairing coding machines. You will play a crucial role in providing technical support and performing field service tasks to ensure the optimal performance of the equipment. - Diagnose technical issues with coding machines - Conduct routine maintenance on equipment - Install and configure coding machines - Ensure coding machines function efficiently To excel in this role, you should have experience in field service, maintenance, and repair of industrial equipment. Effective communication skills are essential as you will be interacting with clients and internal teams regularly. The ability to work independently, handle multiple tasks simultaneously, and prioritize effectively will be advantageous in meeting the demands of this position. - Experience in field service, maintenance, and repair of industrial equipment - Effective communication skills - Ability to work independently and prioritize effectively Your expertise in troubleshooting and technical support will be key in addressing any issues that may arise in the coding machines. While relevant technical certifications or qualifications are a plus, prior experience with coding machines and industrial equipment will be highly beneficial in successfully fulfilling the responsibilities of this role. Join us at Univend Associates Private Limited and be a part of our dynamic team dedicated to providing custom solutions for industrial product requirements.,
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posted 1 week ago

Customer Service Specialist

Pure Nature Essentials
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • Excellent communication skills
  • Strong problemsolving abilities
  • Ability to multitask
  • Basic computer proficiency
  • Previous experience in customer service
Job Description
As a Customer Service Representative at our company, your role will involve managing and supporting our online customers to ensure a smooth and positive customer experience. Your dedication and customer-focused approach will be key in addressing inquiries, providing solutions, and maintaining strong communication across all channels. Key Responsibilities: - Provide exceptional customer service through phone calls, emails, and live chats. - Address customer inquiries, resolve complaints, and ensure a high level of satisfaction. - Manage and update customer accounts with accuracy and attention to detail. - Handle online customer follow-up and after-sales service. - Maintain clear and accurate records of all customer interactions, issues, and feedback. - Collaborate with internal teams to improve customer experience and support overall operations. - Ensure timely responses and professional communication at all times. - Identify recurring issues and provide insights for continuous service improvement. Qualifications Required: - Excellent communication skills both verbal and written. - Strong problem-solving abilities and a customer-first mindset. - Ability to multitask, prioritize, and manage time effectively. - Basic computer proficiency and familiarity with online communication tools. - Previous experience in customer service or a similar role is an advantage. - Positive attitude, patience, and the ability to stay calm under pressure.,
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posted 4 days ago
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • Client Management
  • Vendor Management
  • Digital Media
  • Online Marketing
  • Communication Skills
  • Presentation Skills
  • Internal Coordination
  • Strategizing
  • Preparing Reports
  • Managing Client Accounts
  • Crossfunctional Team Collaboration
  • Influencer Management
  • Knowledge of Social Media Channels
  • English Proficiency
  • Attention to Detail
Job Description
You will be working as a Client Service Executive in the field of Advertising & Digital marketing in Kochi. With 1 to 3 years of experience, your key responsibilities will include: - Handling clients in the advertising & digital marketing field - Managing client accounts for Media - Coordinating with internal teams for performance campaigns - Acting as a bridge between clients and internal teams for communication and execution - Assisting in strategizing, preparing reports, meetings, and presentations - Liaising with third-party vendors, influencers, and partner firms for campaigns & projects - Keeping up-to-date with new trends in the digital industry You should have a background in a performance agency and possess the following technical skills: - Professional-level proficiency in English - Knowledge of Social Media Channels, Digital Media, and Online Marketing - Excellent written and oral communication and presentation skills - Attention to detail and a commitment to achieving high-quality results This full-time job requires you to work on-site during day shifts from Monday to Friday. Additionally, you will be eligible for benefits such as health insurance, Provident Fund, and ESI. If you are interested, please share your updated CV to amarragi@affable.in or contact 9048151003.,
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posted 5 days ago

Installation & Service Engineer

M-TRANS DIGITAL PVT LTD
experience0 to 3 Yrs
location
Kochi, Kerala
skills
  • Installation
  • Configuration
  • Technical Support
  • Maintenance
  • Troubleshooting
  • Customer Handling
Job Description
As an Installation & Service Engineer at M-TRANS DIGITAL PRIVATE LTD in KOCHI, your role will involve installing, configuring, and servicing company products at client locations. You will be responsible for technical support, maintenance, and ensuring customer satisfaction. Key Responsibilities: - Install and configure equipment/products at customer sites. - Perform routine maintenance, repair, and servicing. - Troubleshoot technical issues and provide timely solutions. - Provide on-site and remote technical support to customers. - Coordinate with the internal team for material requirements and technical guidance. - Educate customers on product usage and basic troubleshooting. - Follow company safety guidelines and maintain service tools/equipment. - Ensure timely completion of assigned tasks and service calls. Required Skills & Qualifications: - Diploma / ITI / B.Tech in Electronics or Electrical. - 03 years of experience in installation/servicing (freshers can also apply). - Basic knowledge of electrical/electronic systems, wiring, and tools. - Ability to diagnose and resolve technical issues. - Willingness to travel to customer locations. - Good communication and customer-handling skills. - Ability to work independently and as part of a team. In addition to a competitive salary, the job offers benefits like cell phone reimbursement, health insurance, and paid time off.,
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posted 3 days ago

Employee Benefits Service

Alliance Insurance Brokers Private Ltd
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Servicing
  • Group Mediclaim Policy
Job Description
Job Description: You will be responsible for servicing the Group Mediclaim Policy both on site. As part of your role, you will be required to handle all aspects related to the Group Mediclaim Policy. Key Responsibilities: - Servicing the Group Mediclaim Policy on site - Handling all queries and issues related to the policy effectively - Coordinating with the insurance company for any policy-related matters Qualifications Required: - Prior experience in handling Group Mediclaim Policies is preferred - Strong customer service skills - Excellent communication and interpersonal abilities Additionally, the company offers the following benefits: - Cell phone reimbursement - Health insurance - Life insurance - Provident Fund Please note that this is a full-time position with the work location being in person.,
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