154 Service Desk Engineer Jobs in Chennai

Position : Desktop Support Engineer Salary Package: 2,25,000 3,25,000 per annum No. of Positions: 10 Job Type: Full-Time Job Location: Chennai Qualification: BE/B.Tech, BSc, BCA, MCA, MSc, or any degree Experience: Freshers- 5 years Contact Person- Nakul  Email: com Phone: +91 95667 21304   Responsibilities: Address user tickets related to hardware, software, and networking Guide customers through installation of applications and peripherals Troubleshoot technical issues both remotely and in person Document issues and solutions for future reference Escalate unresolved issues to higher-level support Ensure user systems are fully functional and up to date Assist in creating technical manuals and documentation Required Skills: Familiarity with Windows/Linux/Mac OS Basic knowledge of routers, switches, and networking Experience with printers, scanners, and office automation tools Understanding of antivirus programs and cybersecurity best practices Strong problem-solving, multitasking, and communication skills Customer-focused approach

As a candidate for the position of L1/L2 Monitoring and Incident Management, you will be responsible for monitoring alerts, initiating Bridge Calls, involving stakeholders, being available throughout the bridge call, and preparing Problem statements on a day-to-day basis. Your role will require excellent/good communication skills, team management skills, and the ability to manage shifts alone. Adherence to SLAs and following up on issues with respective application teams are key aspects of this position. Working knowledge of Service Now/JIRA Ticketing tools and experience with Monitoring Tools such as SolarWinds, Opsgenie, Splunk is required. Basic knowledge of Linux, Windows, and Networks (L0 is adequate) is preferred. You will be working in 24x7 rotational shifts with week offs. Key Responsibilities: - Monitor alerts and initiate Bridge Calls - Involve stakeholders and be available throughout the bridge call - Prepare Problem statements - Adhere to SLAs - Follow up on issues with respective application teams - Create tickets using Service Now/JIRA Ticketing tools - Monitor server/application alerts using tools like SolarWinds, Opsgenie, Splunk - Possess basic knowledge of Linux, Windows, and Networks Qualifications Required: - Excellent/good communication skills - Team management skills - Ability to manage shifts alone - Working knowledge of Service Now/JIRA Ticketing tools - Experience with Monitoring Tools such as SolarWinds, Opsgenie, Splunk - Basic knowledge of Linux, Windows, and Networks,

Role Overview: As a Service Desk Manager based in Chennai for a global IT service provider, your primary responsibility will be to ensure the smooth functioning of service desk operations. Your role will involve managing Major Incident Management processes, overseeing Service Management and Service Request processes, collaborating with IT Managers to develop policies and procedures, analyzing Service Desk activities, providing feedback to Service Desk Analysts, coordinating support escalation, generating progress reports, offering first call support, monitoring problem management database, maintaining alignment with Global Service Desk, and developing an understanding of Service Desk operations and its relationship with other services and technologies. Key Responsibilities: - Manage Major Incident Management processes to ensure timely resolution of critical issues. - Oversee Service Management and Service Request processes to meet service level agreements. - Collaborate with IT Managers to develop and implement policies and standard operating procedures. - Analyze the performance of Service Desk activities to identify and address any problem areas. - Provide feedback, coaching, and mentoring to Service Desk Analysts to improve their performance. - Coordinate the escalation of urgent and complex support issues to appropriate IT teams. - Establish and generate progress reports and performance metrics to measure IT effectiveness. - Offer first call support for user or site issues across various IT functions such as Applications Desktop, WAN, LAN, and Telephony. - Monitor the problem management database and ensure the timely resolution of issues. - Maintain alignment with the Global Service Desk on process documentation, tool management, controls, and improvement projects. - Develop an understanding of the scope of Service Desk operations and its relationship with other services and technologies. Qualifications Required: - 8+ years of relevant experience in service desk management with a strong emphasis on communication skills. - A deep understanding of IT service management processes and best practices. - Proven experience in managing and coordinating support for a wide range of IT services. - Strong analytical skills to identify and address performance issues within the Service Desk. - Ability to work collaboratively with IT Managers and other stakeholders to improve service delivery. - Familiarity with performance metrics and reporting to measure IT effectiveness. - Knowledge of problem management processes and ensuring timely issue resolution. - Experience in mentoring and developing Service Desk Analysts to enhance their performance. - Understanding of Service Desk operations in alignment with global standards and practices.,

You will be responsible for L1/ L2 Monitoring and Incident Management. Your role will involve monitoring alerts, initiating Bridge Calls, involving stakeholders, being available throughout the bridge call, and preparing Problem statements. It is important to adhere to SLAs and follow up on issues with respective application teams. You should have the ability to manage shifts alone and possess excellent/good communication skills. Working knowledge on Service Now/JIRA Ticketing tools and experience with Monitoring Tools such as SolarWinds, Opsgenie, and Splunk will be required. Basic knowledge on Linux, Windows, and Networks is preferred, with L0 level expertise being adequate. The job entails 24x7 rotational shifts with week offs as per schedule.,

As an Engineer at Movate (formerly known as CSS Corp), your role will involve handling customer calls and troubleshooting technical issues related to Network Devices. You will be responsible for ensuring that each customer receives outstanding service by resolving their issues in the first interaction. Additionally, you will need to acquire knowledge about newly released products and recent updates to provide accurate support. **Key Responsibilities:** - Handle customer calls and troubleshoot technical issues related to Network Devices - Resolve customer issues in the first interaction - Stay updated on newly released products and recent updates - Provide outstanding service by maintaining solid product knowledge - Position and sell Premium support contracts based on customer support entitlement **Qualifications Required:** - Self-Motivated & Ability to Work Under Pressure - Good comprehensibility and understandability of customer requirements - Critical thought process and decision-making capability with focus on accuracy - Knowledge of Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies - Customer centricity and eagerness for continuous knowledge upgradation - Ability to sell/Upsell In terms of soft skills, you should possess good English verbal skills and excellent logical reasoning abilities. Computer Proficiency in basics understanding of Hardware and Software, Computer fundamentals, Internet, and Networking fundamentals is also required for this role.,

As a Servicedesk Retail professional at our exclusive IT client in Bangalore, you will be responsible for providing support in various retail IT procedures. Your key responsibilities will include: - Troubleshooting POS Terminals - Supporting Kiosks - Assisting with Store Opening/Closing IT Procedures - Managing Inventory Management Systems - Providing support for Barcode Scanners - Assisting in Retail ERP Support (Oracle, SAP Retail, etc.) - Supporting Omni-Channel Retail operations - Setting up and rolling out Store IT infrastructure - Providing IOS (Point of Sale) Support - Offering Retail Systems Support To qualify for this role, you should have 3.2 to 5.6 years of experience in retail IT support. Candidates below this experience range are kindly requested not to apply. If you possess the mandatory skills mentioned above and are looking for a dynamic work environment, we encourage you to apply by clicking on "Easy apply." Join our team and be a part of Cortex Consultants, where your expertise will contribute to the success of our clients in the retail industry.,

You will be responsible for providing Help Desk support with proven working experience and proficiency in English. Your key responsibilities will include: - Utilizing help desk software, databases, and remote control for effective support - Demonstrating strong client-facing and communication skills - Showcasing advanced troubleshooting and multi-tasking abilities - Displaying a customer service orientation To qualify for this role, you must have a BS degree in Information Technology, Computer Science, or equivalent. The job types available for this position include Full-time, Part-time, and Fresher roles with an expected 24 hours per week. The company offers Provident Fund benefits, and the work location is in person.,

As a Service Desk Agent at UST, your role will involve following and updating runbooks/SOPs to monitor, track, and coordinate the closure of service requests. Your key responsibilities will include: - Monitoring customer infrastructure using tools or defined SOPs to identify failures and raise tickets with defined priority and severity - Updating SOP with troubleshooting instructions and process changes - Mentoring new team members in understanding customer infrastructure and processes In order to measure your outcomes effectively, you will be assessed based on SLA adherence, compliance towards runbook-based troubleshooting processes, time-bound elevations and routing of tickets, OLA adherence, and more. Your outputs are expected to include: - Understanding priority and severity based on ITIL practice - Adhering to ITIL best practices - Following runbooks for troubleshooting and updating SOPs with new findings - Managing ticket backlogs as per defined processes - Collaborating with different delivery towers for ticket resolution within SLA - Adhering to organization's policies and business conduct - Completing all mandatory training requirements on time - Providing on-floor training and mentorship for new joiners - Updating FAST Goals in NorthStar for performance management In addition to the above responsibilities, UST is a global digital transformation solutions provider with over 30,000 employees in 30 countries. UST partners with clients to embed innovation and agility into their organizations, aiming for boundless impact and touching billions of lives in the process. Join UST as a Service Desk Agent to be part of their growth and expansion, working in a team setting with 24/7 support on a rotating shift schedule. Skills required for this role include strong interpersonal and communication skills, analytical ability, networking skills, server skills, storage and backup skills, database skills, end-user computing skills, troubleshooting skills, and knowledge of ITIL framework, monitoring tools, networking, server administration, storage and backup technology, database management, end-user computing, and quality analysis. Join UST as a Service Desk Agent to contribute to their mission of digital transformation and make a real impact through innovation and agility.,

Role Overview: You will be responsible for managing end user services across all locations, including overseeing the Central Service Desk and the Incident management team. Your role will involve defining KPIs, managing internal and customer escalations, owning IT onboarding requirements for new customer transitions, and driving shift left through service desk operations. You will also focus on improving FCR, 24/7 escalation management and response, problem resolution, and RCA submission. Additionally, you will be involved in hiring requisite skills at location and central service, conducting regular operations cadence calls, and aligning IT with business requisitions. Key Responsibilities: - Manage end user services across all locations - Oversee the Central Service Desk - Manage the Incident management team and escalations - Define KPIs - Manage internal user escalations - Manage customer escalations and respond promptly - Own IT onboarding requirements for new customer transitions - Drive shift left through service desk operations - Improve First Call Resolution (FCR) - Handle 24/7 escalation management and response - Focus on problem resolution and RCA submission - Hire requisite skills at location and central service - Conduct regular operations cadence calls - Align IT with business requisitions Qualifications: - Should be a graduate or above - Minimum of 15 years of experience working in the IT industry,

Role Overview: You will be joining as a Zoho Customer Support Engineer at a company that values skilled and dedicated individuals. Your role will involve providing exceptional customer support for the Zoho suite of applications, resolving client issues efficiently, and advising clients on important software updates. You will be expected to maintain a high level of expertise in Zoho applications and collaborate with the technical team to troubleshoot and resolve technical issues. Key Responsibilities: - Provide exceptional customer support for Zoho applications, addressing and resolving client issues promptly. - Maintain expertise in Zoho applications like CRM, Projects, Desk, Books, and related tools. - Track, manage, and close maintenance tickets to ensure customer satisfaction. - Communicate with clients to offer guidance on software updates and best practices. - Collaborate with the technical team to identify and resolve technical issues. - Develop strong relationships with clients, understand their business needs, and provide tailored solutions. - Document support interactions and maintain accurate records of client issues and resolutions. - Provide training and support to clients for effective usage of Zoho applications. - Stay updated with the latest developments and features of Zoho applications for informed support and recommendations. Qualifications Required: - In-depth experience and understanding of Zoho applications. - Strong business knowledge and the ability to address customer needs. - Proven experience in customer support, preferably in a software or technology environment. - Excellent problem-solving skills and ability to troubleshoot technical issues. - Strong communication and interpersonal skills to explain complex concepts clearly. - Ability to work independently and collaboratively in a team. - Strong organizational skills and attention to detail. - Experience with ticketing systems and support documentation. Company Details: Xponential is an equal opportunity employer that values diversity and is dedicated to creating an inclusive environment for all employees. Join the team to contribute to delivering exceptional support to valued clients, ensuring they maximize their Zoho applications.,

As a Support Engineer at Infotel UK, you will play a crucial role in providing first and second-level support for various applications, ensuring efficient resolution of client issues. Your responsibilities will include: - Providing front-line support for application-related queries through phone, email, and chat - Diagnosing and troubleshooting client-reported issues, escalating when necessary for timely resolution - Documenting incidents, resolutions, and workflow processes in the support ticketing system - Collaborating with development and QA teams to identify recurring issues and drive solutions - Conducting root cause analysis and generating detailed reports on recurring issues - Assisting in user training and developing training documentation as required - Ensuring adherence to SLAs and maintaining a high level of customer satisfaction To be successful in this role, you should have: - Proven experience as a Support Engineer or in a similar customer-facing role - Strong understanding of application support cycles, L1 & L2 procedures, and troubleshooting methodologies - Knowledge of SQL databases and ability to run queries for issue resolution - Experience with help desk ticketing systems and ITIL processes - Excellent communication and interpersonal skills - Problem-solving mindset with a proactive approach to issue identification - Ability to work both independently and collaboratively within a team - Technical certifications such as ITIL or CompTIA would be advantageous In addition to the challenging role, Infotel UK offers the following benefits to its employees: - Family Leave (Maternity, Paternity) - Training & Development opportunities - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off including Vacation, Sick & Public Holidays The work environment at Infotel UK is described as stimulating, creative, and open, fostering teamwork, mutual trust, and fairness. The company culture promotes open dialogue, candid feedback, and enduring relationships, treating each employee with dignity and respect. This environment provides ample learning opportunities for personal and professional growth within the organization.,

As a Quality Analyst for the Contact Centre in the IT Services industry, your role will involve auditing and improving service quality for contact center operations catering to customers in healthcare, fintech, and retail sectors. Your responsibilities will include: - Monitoring and evaluating agent interactions (calls, chats, tickets) to ensure quality and compliance standards are met. - Developing QA scorecards customized to specific customer domains such as HIPAA for healthcare and PCI for fintech. - Analyzing performance trends, conducting root cause analysis, and implementing corrective actions to reduce error rates. - Collaborating with training and floor teams to address quality gaps and enhance overall service delivery. - Maintaining documentation, participating in internal QA audits, and engaging in customer evaluations. - Providing recommendations for process improvements based on feedback from customers and QA data. To excel in this role, you should possess the following skills and qualifications: - Minimum of 6 years of experience in QA within IT service desks or contact centers. - Familiarity with healthcare, fintech, and retail contact center environments. - Proficiency in domain-specific quality benchmarks and customer handling etiquettes. - Strong background in QA tools, reporting, and audit documentation. - Excellent communication skills and the ability to mentor frontline teams on quality standards.,

As a Computer Systems Support Specialist, your role involves designing, organizing, modifying, and supporting the organization's computer systems. Your responsibilities will include troubleshooting desktop hardware and software issues, configuring Outlook, and addressing any issues related to Local Area Networks (LAN), Wide Area Networks, and network segments. Key Responsibilities: - Maintain operating systems, business applications, security tools, web-servers, email, laptop, and desktop PCs - Optimize and lead process improvement - Maintain internal infrastructure requirements such as laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates - Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support - Perform routine/scheduled audits of the systems, including all backups - Sustain network integrity, server deployment, and security Qualifications Required: - Relevant degree in Computer Science or related field - Prior experience in computer systems support and network maintenance - Proficiency in troubleshooting desktop hardware and software issues - Strong knowledge of LANs, WANs, and network segments In addition to your primary responsibilities, the company also offers benefits such as health insurance and Provident Fund. This is a full-time, permanent position that requires your presence in person at the work location.,

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Responsibilities Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.)

We are looking for a conscientious front desk manager to oversee the front desk operations of our business. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the reception area is professionally maintained. To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk manager should provide exceptional customer service and strong leadership skills. Front Desk Manager Responsibilities: Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Managing budgets, records, and contracts. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.

We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues. As a Help Desk Manager, it is essential that you possess a strong technical background complemented by extensive customer service experience. Your problem-solving mindset, coupled with the ability to motivate and inspire your team to achieve specific goals, will be vital to excel in this position. Your primary objective will be to ensure the provision of high-quality technical support, which directly contributes to increased client satisfaction. By leveraging your expertise and leadership skills, you will guide your team in providing efficient and effective solutions to our valued customers. We are looking for a Help Desk Manager who is not only proficient in technical matters but also possesses excellent communication skills and the ability to collaborate with different stakeholders. Your dedication to delivering exceptional customer service and driving continuous improvement will be instrumental in achieving our organizational objectives. If you are ready to take up this challenging yet rewarding role, join our team as a Help Desk Manager and contribute to our commitment to providing top-notch technical support and enhancing client satisfaction. Responsibilities Manage the help desk team and evaluate performance Ensure customer service is timely and accurate on a daily basis Recruit, train and support help desk representatives and technicians Set specific customer service standards Contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement

We are searching for a courteous and professional Front Desk Officer to join our team. As a Front Desk Officer, you will be the first point of contact for visitors and clients, providing excellent customer service and administrative support. The ideal candidate is friendly, organized, and capable of handling a variety of tasks in a fast-paced environment. Responsibilities:Greet and welcome visitors and clients in a friendly and professional manner. Answer and direct phone calls to appropriate individuals. Manage inquiries and provide information about the organization's products or services. Schedule appointments and meetings, and maintain calendars for staff. Receive, sort, and distribute mail and deliveries. Maintain a clean and organized reception area. Assist with administrative tasks, such as filing, photocopying, and data entry. Monitor and maintain office supplies and equipment. Assist with other administrative duties as assigned.

We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties. The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Guest Service Representative Responsibilities: Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport and restaurant advice. Processing meal and beverage requests. Accommodating general and unique requests. Diffusing conflict or tense situations with guests.

As a Systems Engineer at our company, you will be responsible for managing and optimizing service desk operations with a focus on user access management. Your role will involve ensuring seamless support, enhancing user experience, and contributing to the global impact of the company. Key Responsibilities: - Manage and optimize service desk operations to ensure efficient workflow and user satisfaction. - Implement user access management protocols to maintain security and streamline access. - Provide technical support and troubleshooting for service desk inquiries during night shifts. - Collaborate with cross-functional teams to enhance service desk processes and user experience. - Analyze service desk performance metrics to identify areas for improvement and implement solutions. - Develop and maintain documentation for service desk procedures and user access management. - Ensure compliance with company policies and industry standards in service desk operations. - Train and mentor junior staff on service desk protocols and user access management techniques. - Coordinate with IT teams to resolve complex technical issues and improve service desk efficiency. - Utilize problem-solving skills to address user access challenges and enhance system functionality. - Engage in continuous learning to stay updated with the latest technologies and best practices in service desk management. - Contribute to the development of innovative solutions to improve user access management and service desk operations. - Support the company's mission by ensuring reliable and efficient service desk operations impacting global user experience. Qualifications: - Possess strong technical skills in service desk operations and user access management. - Demonstrate proficiency in troubleshooting and resolving technical issues. - Exhibit excellent communication skills to collaborate effectively with cross-functional teams. - Have a keen eye for detail and a proactive approach to identifying and solving problems. - Show commitment to continuous learning and professional development in the field. - Display ability to work independently and manage tasks efficiently during night shifts. - Bring experience in implementing security protocols and maintaining compliance standards.,

As a User Access Management Specialist, your role involves managing various aspects related to user access and identity within the organization. Your key responsibilities include: - Coordinating new user onboarding by provisioning accounts, assigning access rights, and ensuring hardware/software setup through service requests. - Handling IT service requests such as password resets, software installations, access permissions, and standard catalog items. - Providing real-time chat and ticket-based support via the internal IT support platform, resolving issues or escalating as needed. - Documenting all tickets, updates, and resolutions accurately in the IT Service Management (ITSM) system. - Managing user offboarding by deprovisioning accounts and tracking returned assets. - Collaborating with HR and other departments to ensure smooth onboarding and offboarding experiences. - Maintaining and updating knowledge base articles, FAQs, and self-service resources. - Adhering to ITIL best practices for incident, request, and problem management. In the realm of User Access Management (UAM), you will be responsible for: - Processing user provisioning, deprovisioning, and modification requests across various systems and applications. - Ensuring timely onboarding and offboarding in line with organizational security and compliance policies. - Managing user group memberships, role assignments, and access permissions. - Conducting periodic access reviews, certifications, and recertifications. Regarding Identity and Access Management (IAM), your duties will include: - Administering identity lifecycle operations using IAM platforms such as Okta, Azure AD, SailPoint, or Ping. - Enforcing least privilege and role-based access control (RBAC) principles. - Supporting multi-factor authentication (MFA), single sign-on (SSO), and related authentication/authorization integrations. - Monitoring IAM logs, performing audits, and investigating anomalies or access-related incidents. - Collaborating with HR, IT, and business units to align access provisioning with job roles. - Assisting with IAM projects, system enhancements, and automation initiatives. - Generating access and compliance reports for audits (e.g., SOX, ISO 27001). Additionally, you will be responsible for developing and maintaining standard operating procedures (SOPs) and access management documentation to ensure alignment with internal security standards, regulatory requirements, and audit controls. Your core skills will include proficiency in Service Request Management, Customer & Technical Support, Ticket Tracking & ITSM Tools, User Access Management (UAM), Identity & Access Management (IAM), ITIL Process Adherence, and Compliance & Audit Reporting. As a User Access Management Specialist, your role involves managing various aspects related to user access and identity within the organization. Your key responsibilities include: - Coordinating new user onboarding by provisioning accounts, assigning access rights, and ensuring hardware/software setup through service requests. - Handling IT service requests such as password resets, software installations, access permissions, and standard catalog items. - Providing real-time chat and ticket-based support via the internal IT support platform, resolving issues or escalating as needed. - Documenting all tickets, updates, and resolutions accurately in the IT Service Management (ITSM) system. - Managing user offboarding by deprovisioning accounts and tracking returned assets. - Collaborating with HR and other departments to ensure smooth onboarding and offboarding experiences. - Maintaining and updating knowledge base articles, FAQs, and self-service resources. - Adhering to ITIL best practices for incident, request, and problem management. In the realm of User Access Management (UAM), you will be responsible for: - Processing user provisioning, deprovisioning, and modification requests across various systems and applications. - Ensuring timely onboarding and offboarding in line with organizational security and compliance policies. - Managing user group memberships, role assignments, and access permissions. - Conducting periodic access reviews, certifications, and recertifications. Regarding Identity and Access Management (IAM), your duties will include: - Administering identity lifecycle operations using IAM platforms such as Okta, Azure AD, SailPoint, or Ping. - Enforcing least privilege and role-based access control (RBAC) principles. - Supporting multi-factor authentication (MFA), single sign-on (SSO), and related authentication/authorization integrations. - Monitoring IAM logs, performing audits, and investigating anomalies or access-related incidents. - Collaborating with HR, IT, and business units to align access provisioning with job roles. - Assisting with IAM projects, system enhancements, and automation initiatives. - Generating access and compliance reports for audits (e.g., SOX, ISO 27001). Additionally, you w