49 Service Desk Engineer Jobs in Kolkata

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. What does a Receptionist do As a Receptionist, you will be the first point of contact for our company. Our Receptionists duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionists duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. Responsibilities Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing Requirements and skills Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude High school degree; additional certification in Office Management is a plus

We are looking for a talented, diligent system administrator to maintain and administer our company's networked system of computers. The system administrator's responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance and security. To be successful as a system administrator, you should have an excellent ability to solve problems using your in-depth understanding of information systems and computing solutions. The best system administrator will also be a team player, willing to handle all support requests with courtesy and professionalism. System Administrator Responsibilities: Configuring and maintaining the networked computer system, including hardware, system software, and applications. Ensuring data is stored securely and backed up regularly. Diagnosing and resolving hardware, software, networking, and system issues when they arise. Replacing and upgrading defective or outdated components when necessary. Monitoring system performance to ensure everything runs smoothly and securely. Researching and recommending new approaches to improve the networked computer system. Providing technical support when requested. Documenting any processes which employees need to follow in order to successfully work within our computing system. System Administrator Requirements: Relevant degree or diploma in Information systems or information technology. Microsoft MCSE certification or similar. Past experience administering server-side technology and networked computing systems. Familiarity with SQL and database operations.

As an IT Support Executive at ABP digital, your primary responsibility will be to provide technical support and troubleshooting assistance. You will need to have experience working with desktop computers and information technology systems. Your expertise in help desk support will be crucial in assisting users with their technical issues. Strong problem-solving and analytical abilities are essential for this role. Additionally, excellent communication and customer service skills will be required to interact effectively with users. Qualifications Required: - Minimum 1 year of experience in IT support - Ability to work independently and efficiently in an on-site environment - Willingness to work in rotational shifts - Immediate joining availability ABP digital is a leading digital media organization located in Chandni Chowk, Kolkata. If you are ready to advance your career in IT support with a dynamic and innovative company, we encourage you to send your resume to subrata.mahata@abpdigital.in or ashish.pal@abpdigital.in.,

Role Overview: As a Service Desk Analyst L1 at Wipro Limited, your primary role will be to serve as the first point of contact for B2B users reaching out to Wipro Service Desk for troubleshooting end user issues. Your responsibilities will include providing primary user support and customer service by responding to queries via calls, portal, emails, and chats from clients. It is essential to become familiar with each client and their applications/processes, learn fundamental operations of commonly-used software, hardware, and equipment, and accurately log all service desk tickets using the defined tracking software. Ensuring adherence to Service Level Agreements (SLA) and Turnaround Time (TAT) is crucial, along with managing queries effectively or escalating them following defined helpdesk policies. Key Responsibilities: - Respond to queries from all calls, portal, emails, and chats from clients - Become familiar with each client and their applications/processes - Learn fundamental operations of commonly-used software, hardware, and equipment - Accurately log all service desk tickets using the defined tracking software - Maintain the scorecard as per SoW with respect to TAT, SLA, and hits - Manage all queries or escalate if not resolved as per defined helpdesk policies and framework - Record events and problems and their resolution in logs - Follow-up and update customer status and information - Pass on any feedback, suggestions, escalations by customers to the appropriate internal team - Identify and suggest improvements on processes, procedures, etc Qualifications Required: - TIS Service Desk experience ,

You will be responsible for providing technical support for desktop, mail client, and MS Office products. You will assist users in accessing procured and in-house applications, and provide them with FAQs based on call trends. Troubleshooting desktop operating system problems and desktop procured and in-house application problems will be a part of your daily tasks. You will also be involved in installing/configuring desktop operating systems and applications, as well as configuring and updating antivirus software. - Resolve any hardware and paper jam issues with printers. - Coordinate with hardware support teams to address any hardware failures in the printers. - Resolve any issues related to print services due to viruses in the network. - Proficiency in providing technical support for desktop, mail client, and MS Office products. - Experience in troubleshooting desktop operating system problems and application issues. - Knowledge of installing/configuring desktop operating systems and applications. - Ability to coordinate with hardware support teams and resolve printer-related issues. - Strong communication skills to assist users and provide FAQs based on call trends.,

Role Overview: As a Systems Engineer Cloud in the IT department at Linde South Asia Services Pvt. Ltd., you will be responsible for working with Lindes APAC Azure cloud workloads across APAC regions. Your role will involve responding to and resolving support tickets, as well as completing delivery tasks for migration and build projects. At Linde, you will have the opportunity to go beyond your job description and make a positive impact on the people you work with, the communities you serve, and the world. Key Responsibilities: - Handle trouble tickets for Azure infrastructure and services - Self-assign and prioritize support ticket queue - Support requests promptly, engaging with end users, application teams, and other IT resources to evaluate and resolve issues - Improve KB articles to enhance L1 case handling, working proactively with ServiceDesk to reduce escalation of repeat issues - Deploy device patches via remote update methods for Azure workloads, coordinate testing, and phased rollouts - Monitor compliance and plan update rollouts to ensure maintained compliance - Install approved software - Manage vulnerability detection tools, test, and implement fixes - Maintain system documentation and processes - Assist in designing infrastructure solutions and architecture in line with best practices and security requirements - Contribute as a project resource to Infrastructure Projects, including completing assigned project tasks working with project managers/coordinators Qualifications Required: - 2-5 years of experience administering an Enterprise Server Environment - Experience in Microsoft AZ900 (or other Azure or Windows Server related qualifications) - Experience or certification in IT Service Management (ITIL) Company Details: Linde South Asia Services Pvt. Ltd. is a leading global industrial gases and engineering company operating in more than 100 countries worldwide. The company focuses on making the world more productive by providing high-quality solutions, technologies, and services to customers. Linde South Asia Services Pvt. Ltd. is committed to sustainable development and technological innovation in the industrial gases industry. If you are inspired by the opportunity to work at Linde South Asia Services Pvt. Ltd., we look forward to receiving your complete application via our online job market.,

Role Overview: You should have a minimum of 7+ years of professional experience in business analysis, requirement gathering, and solution workflow design for AI/ML/Analytics projects. Proficiency in Python and SQL is required along with a strong understanding of ML libraries and applications such as Time series analysis, Neural Networks, SVMs, boosting methods, and implementation experience in Python. Experience with deep learning techniques is also necessary. Excellent communication skills are essential to effectively collaborate with business SMEs and UX teams. Intermediate knowledge of DevOps practices including CICD, Automation, Build Management, and Versioning is expected. Understanding of Cloud services like Microsoft Azure, GCP, or AWS is a plus. Experience in LLM/Gen AI Prompt Engineering, RAG, and parameter hyper-tuning, as well as in Pyspark, is advantageous. Key Responsibilities: - Strong problem-solving, critical, and analytical thinking skills with hands-on coding expertise - Proficiency in data fetch, data merge, data wrangling, exploratory data analysis, and feature engineering - Practical knowledge of machine learning algorithms and ability to drive client engagement while aligning the development team with a technical roadmap - Implement analytical requirements by defining and analyzing system problems, designing and testing standards and solutions - Develop solutions by preparing and evaluating alternative workflow solutions and design new analytical solutions by analyzing requirements, constructing workflow charts/diagrams, studying system capabilities, and writing specifications - Recommend controls by identifying problems and writing improved procedures and define project requirements by identifying milestones, phases, and elements, forming a project team, and establishing the project budget - Monitor project progress by tracking activity, resolving issues, publishing progress reports, and recommending actions - Maintain system protocols by writing and updating procedures, provide user references by writing and maintaining user documentation, providing help desk support, and training users - Prepare technical reports by collecting, analyzing, and summarizing information and trends - Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies Qualifications Required: - Proficiency in Python and SQL - Experience with ML libraries and applications such as Time series analysis, Neural Networks, SVMs, boosting methods - Intermediate knowledge of DevOps practices - Understanding of Cloud services like Microsoft Azure, GCP, or AWS - Experience in LLM/Gen AI Prompt Engineering, RAG, parameter hyper-tuning, and Pyspark - Strong communication skills - Knowledge of Artificial Intelligence, Machine Learning, and AWS Note: About UST: UST is a global digital transformation solutions provider that has been working with the world's best companies for over 20 years. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients" organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact, touching billions of lives in the process.,

As a candidate for this position, your role will involve managing TPA desk operations and handling insurance claims for a Hospital located in Kolkata, Howrah, and North 24Parganas. You will be responsible for coordinating with hospitals and insurance companies to ensure the efficient processing of TPA-related documents. Your key responsibilities will include: - Managing third-party administrator (TPA) desk operations - Handling insurance claims processing - Coordinating with hospitals and insurance companies - Ensuring efficient processing of TPA-related documents To qualify for this role, you should have: - Knowledge of TPA desk operations and insurance claims processing - Excellent communication and interpersonal skills - Ability to work efficiently in a fast-paced hospital environment - Attention to detail and strong organizational skills - Proficiency in MS Office applications - Experience in healthcare administration or insurance sector is a plus - Bachelor's degree in Healthcare Management, Business Administration, or related field No additional details about the company were mentioned in the job description.,

As an OPD Clinic Executive at Apollo Sugar Clinic, your role is crucial in creating a positive and welcoming first impression for patients and visitors. You will be responsible for ensuring efficient clinic operations, exceptional customer service, and effective communication between patients, staff, and medical professionals. **Key Responsibilities:** - Greet patients warmly upon arrival, verify appointments, and collect accurate patient information. - Manage the check-out process, schedule follow-up appointments, and provide relevant instructions to patients. - Coordinate and schedule patient appointments, consultations, and follow-up visits using the clinic's scheduling software. - Answer incoming calls, address inquiries, schedule appointments, and direct calls to the appropriate medical staff. - Maintain accurate and up-to-date patient records while ensuring confidentiality and compliance with privacy regulations. - Coordinate patient referrals to specialists, laboratories, and other medical facilities as needed. - Welcome and assist visitors, provide information about clinic services, and direct them to the appropriate departments or personnel. - Ensure the reception area is clean, organized, and well-presented at all times. - Monitor and maintain office supplies, brochures, and informational materials required at the front desk. - Follow established protocols in case of medical emergencies, providing immediate assistance and contacting medical personnel as necessary. - Collaborate with medical staff, nurses, and doctors to convey important patient-related information, appointment changes, and other relevant details. **Qualifications and Skills:** - Graduate or equivalent; additional education or certification in healthcare administration is a plus. - Proven experience in a customer service or administrative role, preferably in a healthcare setting. - Excellent communication and interpersonal skills with the ability to interact empathetically with patients and their families. - Strong organizational skills in English, Hindi, and Bengali. This is a full-time job with benefits including health insurance, leave encashment, life insurance, paid sick time, paid time off, and provident fund. The schedule is a day shift with performance and yearly bonuses.,

Their responsibilities include maintaining office equipment, overseeing administrative staff, and coordinating office events. As part of their duties, they may also schedule appointments, manage office supplies, and handle basic financial duties.  A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support. They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and train new employees.  

We are searching for an innovative, well-organized MIS executive to join our growing company. The MIS executive's responsibilities include designing and developing computer systems on time and to specifications, developing strategies, keeping up-to-date with the latest developments in IT systems, analyzing operations, and making suggestions for improvement. They also allocate resources, as well as assist with training and onboarding. You should be able to effectively manage risks and also protect data. To be successful as an MIS executive, you should strive to improve knowledge through research and continuing education. Outstanding MIS executives are able to find efficient, cost-effective solutions to problems, and also communicate effectively with senior and junior staff. Responsibilities of MIS Executives: Designing, monitoring, analyzing, and troubleshooting IT systems. Interpreting briefs and developing IT systems that meet all specifications and cost requirements. Assisting with training and onboarding processes. Writing job descriptions for new positions, and assisting with interview and recruitment processes. Ensuring staff comply with company, as well as health and safety regulations at all times. Maintaining, managing, and updating software. Supervising digital security and ensuring all anti-viruses and firewalls are regularly updated. Supervising the development and maintenance of websites and ensuring the protection of users' data. Analyzing existing operations, protocols, and processes, and making plans for improvement. Conducting research, attending workshops, and networking with other professionals in the industry. Requirements of MIS Executives: Bachelor's degree in computer science, IT, or similar. Master's degree preferable. Experience managing a team. Practical experience with a variety of software applications. Attention to detail and excellent diagnostic skills. Effective communication and interpersonal skills. Ability to motivate and inspire staff.

An Executive Housekeeper's job description includes managing housekeeping staff, overseeing all cleaning operations to maintain hygiene standards, managing inventory and budgets, and handling administrative tasks like scheduling and staff training. They are responsible for ensuring all guest rooms, public areas, and back-of-house spaces are clean, well-maintained, and meet safety and brand standards.  Key responsibilities Staff Management: Hire, train, schedule, and supervise housekeeping staff. Conduct performance evaluations and handle disciplinary actions as needed. Operations Oversight: Direct and coordinate all daily housekeeping operations. Establish and implement operating procedures and standards for cleanliness and hygiene. Quality Control: Inspect guest rooms, public areas, and other facilities regularly to ensure they meet cleanliness and maintenance standards. Address any issues or guest complaints promptly. Inventory and Supplies: Manage the inventory of cleaning supplies, linens, and equipment. Order new supplies as needed and ensure equipment is properly maintained and repaired.

We are looking for a conscientious front desk manager to oversee the front desk operations of our business. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the reception area is professionally maintained. To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk manager should provide exceptional customer service and strong leadership skills. Front Desk Manager Responsibilities: Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Managing budgets, records, and contracts. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.

We are looking for an Operations Assistant to join our team and help our leaders and staff complete administrative tasks as needed.  Operations Assistant responsibilities include scheduling appointments, organizing files, and distributing mail as required.  Ultimately, you will work with department managers to ensure all administrative tasks are completed to keep the department running smoothly.  Responsibilities Promptly answer the questions of staff and other stakeholders Provide excellent customer service and maintain relationships with vendors Prepare and file forms and other documents Assist with recruitment and onboarding processes Take inventory and order office supplies as needed Update logs and order forms Analyze all operations and forward suggestions for improvement to the Manager  

Our company is looking to hire an office manager to be responsible for the general operation of our office. Duties will involve greeting visitors, answering incoming phone calls, purchasing office supplies and taking proper inventory, and supervising our office staff to ensure maximum productivity. You will also be required to create presentations and produce management-level reports. To be a successful hire, you will need to have prior experience in office administration. You will also need to be proficient in Microsoft Office applications such as Word and Excel. A bachelor's degree is required. Office Manager Responsibilities: Overseeing general office operation. Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers. Coordinating appointments and meetings and managing staff calendars and schedules. Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity. Coordinating domestic and international travel, including flight, hotel, and car rental reservations. Purchasing office supplies and equipment and maintaining proper stock levels. Producing reports, composing correspondence, and drafting new contracts. Creating presentations and other management-level reports.  

We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues. As a Help Desk Manager, it is essential that you possess a strong technical background complemented by extensive customer service experience. Your problem-solving mindset, coupled with the ability to motivate and inspire your team to achieve specific goals, will be vital to excel in this position. Your primary objective will be to ensure the provision of high-quality technical support, which directly contributes to increased client satisfaction. By leveraging your expertise and leadership skills, you will guide your team in providing efficient and effective solutions to our valued customers. We are looking for a Help Desk Manager who is not only proficient in technical matters but also possesses excellent communication skills and the ability to collaborate with different stakeholders. Your dedication to delivering exceptional customer service and driving continuous improvement will be instrumental in achieving our organizational objectives. If you are ready to take up this challenging yet rewarding role, join our team as a Help Desk Manager and contribute to our commitment to providing top-notch technical support and enhancing client satisfaction. Responsibilities Manage the help desk team and evaluate performance Ensure customer service is timely and accurate on a daily basis Recruit, train and support help desk representatives and technicians Set specific customer service standards Contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement

We are searching for a courteous and professional Front Desk Officer to join our team. As a Front Desk Officer, you will be the first point of contact for visitors and clients, providing excellent customer service and administrative support. The ideal candidate is friendly, organized, and capable of handling a variety of tasks in a fast-paced environment. Responsibilities:Greet and welcome visitors and clients in a friendly and professional manner. Answer and direct phone calls to appropriate individuals. Manage inquiries and provide information about the organization's products or services. Schedule appointments and meetings, and maintain calendars for staff. Receive, sort, and distribute mail and deliveries. Maintain a clean and organized reception area. Assist with administrative tasks, such as filing, photocopying, and data entry. Monitor and maintain office supplies and equipment. Assist with other administrative duties as assigned.

Their responsibilities include maintaining office equipment, overseeing administrative staff, and coordinating office events. As part of their duties, they may also schedule appointments, manage office supplies, and handle basic financial duties.  A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support. They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and train new employees.  

We are looking for a responsible Front office manager who will be in charge of our reception area acting as our company's face and ensuring our visitors are properly welcomed. Your duties will also include coordination of all front desk activities. You should possess a pleasant personality together with a dynamic professional attitude to supervise and lead our team. You should also be able to deal efficiently with complaints and have a solid customer service approach.  Front Office Manager responsibilities are: Control of front desk tidiness and availability of all necessary stationery and material including pens forms and informative leaflets Ensuring timely and accurate customer service Scheduling shifts and supervising front-office personnel including receptionists security guards and call center agents Training and supporting office staff Handling complaints and specific customers requests Monitoring stock and order office supplies and troubleshooting emergencies Managing mail distribution Organizing office budget Managing records of office expenses and costs Overseeing the compliance with companys policies and security requirements

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Responsibilities Welcome customers upon entrance and confirm reservations Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements Understand customers needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arrange events, excursions, transportation etc. upon request from hotel residents Answer the phone and make reservations, take and distribute messages or mail and redirect calls Respond to complaints and find the appropriate solution