179 Service Desk Engineer Jobs in Noida

Job Title: L1 (Level 1) Technical Support Engineer Location: [Insert Location] Experience: Fresher 2 Years Qualification: Any Graduate / BCA / B.Tech / B.Sc (IT) Salary Range: Allowance: Cab Facility / Shift Allowance Role Overview: The L1 Engineer will provide first-level technical support and troubleshooting for network and system issues. The role involves managing incidents, maintaining logs, and ensuring timely resolution or escalation as needed. Key Responsibilities: Troubleshoot and resolve customer issues. Provide first-line technical support via call, chat, or email. Maintain accurate logs and incident notes. Coordinate escalation to higher-level support teams when required. Skills & Competencies: Clear and effective communication in English and Hindi. Strong problem-solving mindset and teamwork. Ability to work under pressure with good time management. Excellent customer service orientation. Technical Knowledge: Basic transport technologies: NPT, EPT, CEN, SDH. Basic data/IP technologies: MPLS, Internet, SDWAN, Firewall. Experience with ticketing systems. Basic networking concepts understanding.

Job Title: VFD Executive Job Summary: The VFD Executive is responsible for efficiently managing and coordinating patient schedules and appointments in a virtual environment. This role requires direct interaction with patients, addressing their concerns, and ensuring seamless virtual consultation experiences. The ideal candidate will demonstrate empathy, professionalism, and strong organizational skills to facilitate smooth communication and scheduling processes. Key Responsibilities: Manage and maintain accurate patient appointment schedules using virtual platforms. Coordinate and facilitate virtual consultations and follow-ups with patients. Address patient queries, concerns, and grievances promptly and with empathy. Provide timely communication and appointment updates to patients, ensuring clarity and satisfaction. Collaborate closely with internal teams to resolve scheduling conflicts and service-related issues efficiently. Maintain detailed records of patient interactions and appointment changes to support continuous service improvement. Skills and Qualifications: Exceptional communication and interpersonal skills to engage effectively with patients and team members. Strong organizational and time-management capabilities to handle multiple appointments and follow-ups. Proficiency in using virtual communication platforms (e.g., Zoom, Microsoft Teams) and scheduling software. Ability to handle sensitive and complex situations with patience, discretion, and professionalism. Problem-solving mindset with the ability to coordinate across teams for swift issue resolution. Prior experience in healthcare or customer service roles is a plus.

Dear Candidates,  We are urgently seeking Female Front Desk Executive - Vasant Kunj, Delhi   *Pls apply with professional photograph on top of the Cv  only*   Front Desk Executive- Position - 1    Salary : upto 35k     Key Responsibilities:   Guest Relations & Service: Welcome guests warmly and ensure their comfort. Handle guest inquiries, requests, and complaints promptly and courteously Provides accurate information regarding facilities and services.  Coordinate with other departments to ensure seamless guest experiences Ensure the front desk area is neat, organized, and presentable at all times.      Operations & Administration:   Book Conference and Meeting rooms for top executives Responds to Emails addressed to the company Manages vendors for administrative procurement for pantry, housekeeping, IT, Stationary Filing & Record Keeping of invoices, requisitions, vendors list, budget, and expenses    Personality Pleasing Appearance Soft skills & Etiquette   Other Skills-    Excellent Communication skills   Excellent organizational skills   Adept at Excel, Googles Sheet   Adept at Canva & AI use for preparing presentations     Upto Rs 35,000 per month   Day shift   Benefits: Provident Fund       Interested candidates call/whtup Ruchika @9650997623

The role is evidently focused towards resolving customer complaints & queries.  Handling inbound calls from customers Outbound calls for follow-ups with employees  Handling complaints and providing appropriate solutions and alternatives in a timely fashion  Understand and manage personal performance (includes Productivity, Quality, On time login, SLA for Complaints) on daily basis Demonstrate a thorough understanding of clients products and services

Job Opening: Help-Desk Executive | Noida We are hiring Help-Desk Executives for our client in Noida under the payroll of Weavings Manpower Solutions Pvt. Ltd. Role Requirements:Experience: Fresher to 2 yearsEducation: 12th Pass or GraduateSkills: Advanced Excel, basic computer knowledge & strong communication skillsJoining: Immediate or within 15 daysWork Schedule: 6 days a week   How to Apply:Send your resume to megha.pal@calibehr.com Use the subject line: "Application for Help Desk" Contact Person:7505029239

Key Responsibilities A. Front Desk & Customer Handling Greet and assist walk-in customers, visitors, and vendors with a friendly and professional approach. Handle inquiries related to real estate projects (residential, commercial, plotted developments, etc.). Guide customers to the appropriate sales executives or departments. Maintain visitor records and ensure smooth movement of guests. B. Phone & Communication Management Handle incoming calls, provide necessary information, and transfer calls appropriately. Respond to customer inquiries via phone, email, and WhatsApp. Share project details, brochures, and location information when required. Maintain communication logs in CRM (if applicable). C. Administrative Support Manage front office housekeeping, courier services, and stationery inventory. Schedule appointments, client meetings, and conference room bookings. Assist sales team with basic documentation, forms, and customer follow-ups. Maintain files, documents, and other administrative records. D. Customer Experience Ensure a clean, welcoming, and presentable reception area. Offer refreshments and provide a comfortable experience for visiting clients. Collect customer feedback and escalate concerns to management. E. Coordination Follow up with internal departments (sales, accounts, admin) for customer queries. Assist in organizing site visits, client meetings, and promotional events. Update project information sheets and customer data regularly.

Role Overview: As the first point of contact for B2B users reaching out to Wipro Service Desk, your role is crucial in troubleshooting end user issues in alignment with Wipro's Service Desk objectives. Key Responsibilities: - Be accountable for primary user support and customer service by: - Responding to queries through calls, portal, emails, and chats from the clients - Familiarizing yourself with each client and their respective applications/processes - Learning the fundamental operations of commonly-used software, hardware, and other equipment - Following standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software - Ensuring the maintenance of the scorecard as per Statement of Work (SoW) regarding Turnaround Time (TAT), Service Level Agreement (SLA), and hits - Managing all queries or escalating if not resolved as per the defined helpdesk policies and framework - Maintaining regular Management Information System (MIS) and resolution log management on queries raised by: - Recording events and problems along with their resolution in logs - Following up and updating customer status and information - Passing on any feedback, suggestions, or escalations by customers to the appropriate internal team - Identifying and suggesting improvements on processes, procedures, etc. Qualification Required: - Mandatory Skill: TIS Service Desk (Note: Additional details of the company were not provided in the job description),

As a Help Desk Support Engineer, you will play a critical role in providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Your responsibilities will include: - Providing first-line technical support via phone, email, and chat for end users on a variety of IT-related issues, including hardware, software, network, and application problems. - Troubleshooting and resolving issues related to operating systems, hardware configurations, software applications, and network connectivity. - Documenting issues and resolutions in the IT ticketing system to ensure proper tracking and resolution of incidents. - Escalating complex issues to the appropriate IT department or senior support staff. - Installing, configuring, and maintaining computer hardware, software, and peripherals. - Performing system backups, software updates, and security patches. - Assisting in the setup and deployment of new hardware and software systems for users. - Maintaining knowledge base and user manuals to assist with self-service and improve support efficiency. - Monitoring and maintaining the performance of internal systems to ensure uptime and availability. - Providing training to end-users on how to use software and systems effectively. - Ensuring adherence to company policies and procedures regarding data security, software licensing, and user access. Qualifications: Education & Experience: - Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). - Proven experience (1-3 years) in a Help Desk, Technical Support, or IT Support role. - Knowledge of operating systems (Windows, macOS, Linux) and basic network configurations. - Experience with Active Directory, Office 365, and remote support tools. - Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Skills & Abilities: - Strong troubleshooting and problem-solving skills. - Excellent communication and customer service skills. - Ability to work under pressure and handle multiple issues simultaneously. - Strong attention to detail and ability to document issues and solutions accurately. - Basic understanding of networking concepts such as DNS, DHCP, and VPN. Desirable Skills: - IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus. - Experience with hardware repairs or system imaging and cloning tools. - Familiarity with remote desktop tools and system management platforms. In addition to the above, you may be required to provide occasional after-hours or weekend support depending on business needs. The work environment is fast-paced with a focus on customer satisfaction. Please note that this is a full-time position based in Noida, Uttar Pradesh. Relocation or commuting to Noida before starting work is required. If you have a Bachelor's degree, at least 2 years of experience in a Help Desk role, fluency in English, and are comfortable working in Noida, Uttar Pradesh, we encourage you to apply for this position.,

As a Messaging Services Advisor - MS Teams at NTT DATA in Bangalore, Karnataka (IN-KA), India, you will be responsible for the following: - Strong Subject Matter Expert (SME) knowledge of technologies including MS Teams, Direct routing, Enterprise vault, Zoom Telephony, and DID services management using Zoom tools - Configuration and management of MS Teams administrator Direct routing and MS-teams PSTN Direct routing - Managing teams and channels in Microsoft Teams, including audio conferencing users - Intermediate knowledge of IP Telephony and understanding of Server and Networking principles in an enterprise environment - Performing maintenance on existing operating systems and implementing secure infrastructures - Acting as a resource for system escalation issues and documenting platform standards and processes - Gathering business requirements for system design, validating recommended solutions, and coordinating software/hardware installations and maintenance - Conducting root cause analysis on failed components, providing ongoing information to leadership, customers, and peers, and following company-specific systems engineering standards - Handling acquisitions" messaging environment under NTT Data Services, executive support escalations, RCA for high severity issues, CRQ deployments during weekends and holidays, and on-call support - Providing technical documentation and training to L1 and Service desk teams About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 with diverse experts in over 50 countries. Their services encompass business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure, part of the NTT Group investing significantly in R&D to support organizations and society in the digital future. For more information, visit us at us.nttdata.com.,

Role Overview: As a Service Desk Senior Associate at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, your main responsibility will be to advise and assist users over the phone, chat, and email in resolving hardware, software, network, and peripheral issues. You will be utilizing available technology and internal processes & procedures to screen, diagnose, research, and resolve user problems efficiently. Additionally, you will document service requests and dispatch orders to support groups for problem resolution, while also providing users with guidance on IT policies, capabilities, and limitations to ensure maximum uptime for all users. Key Responsibilities: - Manage customer interactions & record reported issues in the ITSM - Identify issues, apply fixes, and investigate root causes using internal instructions - Provide technical guidance in activities related to identifying, prioritizing, and resolving problems via telephone, email, and chat - Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance - Act as a liaison between customers and departments within the organization to ensure timely resolution of all online system problems Qualifications Required: - Ideally possess a university education, preferably a technical degree, or Microsoft certifications - Have awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications - Willingness to work from the office 5 days a week - Ability to analyze and solve problems using troubleshooting skills - Excellent communication and customer service skills - Fluency in the English language - Flexibility to work in rotational shifts (24/7) About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. Serving 75% of the Fortune Global 100, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, investing over $3.6 billion each year in R&D to support organizations and society in transitioning confidently into the digital future. Visit NTT DATA at us.nttdata.com.,

As a Technical Support Associate (1st Line), you will play a crucial role in providing excellent technical support to customers. Your responsibilities will include: - Providing 1st line technical support to customers by addressing inquiries and issues promptly. - Diagnosing and resolving technical problems related to hardware (computers, printers) and software applications. - Troubleshooting common technical issues such as resetting passwords, resolving connectivity problems, and system errors. - Offering solutions to basic technical issues in a timely manner using available resources. - Assisting in the installation, configuration, maintenance, and troubleshooting of hardware and software systems. - Supporting network devices like Cisco routers, switches, LAN, WAN, and MAN connections. - Managing client servers and systems such as Windows Server, UNIX, and Mainframe environments. - Providing support for platforms like SharePoint and Active Directory. - Performing troubleshooting tasks for both Windows and Linux-based client systems. - Ensuring proper resolution of issues and maintaining high levels of customer satisfaction. In terms of qualifications, you should have: - Basic knowledge of networking concepts. - Excellent written and verbal communication skills in English. - A proactive approach to problem-solving and troubleshooting. - Willingness to work in rotational night shifts and adapt to flexible working hours.,

Role Overview: As a Support Engineer/Senior Support Engineer L2 at Pentair's Managed Services team in Noida, you will be responsible for providing support for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India. Your primary duty will involve investigating and resolving issues across different layers such as device, connectivity, platform, and application. Additionally, you will be monitoring application and platform performance, analyzing logs, updating ticket status, and proposing solutions for recurring incidents and enhancements. Key Responsibilities: - Investigate and provide resolutions for issues at different layers - Monitor application and platform performance - Identify, prioritize, diagnose, track, and close alarms raised by monitoring tools - Recreate and verify complex performance and environmental issues - Troubleshoot and solve incidents within SLA timelines - Analyze logs of reported issues - Update ticket status and progress on the ticketing tool - Raise bugs for application functionality issues - Triaging Mobile App issues on Play Store & App Store - Address Web App issues - Resolve platform (AWS) issues - Propose solutions for recurring incidents and new enhancements - Generate service management reports - Track and report status - Continuously improve services - Manage production AWS platform and deployed applications - Handle incident, problem, change, risk, and knowledge management Qualifications Required: - Bachelor's degree in electrical engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline - 4+ years of experience in L2 managed services/application support - 1+ years of experience in Smart/Connected Products & IoT workflow - Hands-on experience in troubleshooting Mobile or Web App issues - AWS platform knowledge or certification (Solution Architect/SysOps) - Familiarity with server-less/headless architecture, Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT, and Linux - Experience with NoSQL Database (preferably Dynamo DB) - Proficiency in trouble ticketing tools such as Jira Software & Jira Service Desk - Strong scripting skills in Python/Boto or Golang/Node-js - Ability to differentiate between application and platform issues - Preferred: experience with New Relic and AWS Cloudwatch tools, operation support for IoT projects, ITIL certification, AWS Cloud IoT Core platform, and L3 support experience Additional Company Details: Pentair is a global leader in providing smart, sustainable water solutions to homes, businesses, and industries worldwide. With a strong belief in the importance of clean water access for the health of our world, Pentair's solutions enable clean water access, reduce consumption, and promote water recovery and reuse. Through innovative technologies and a commitment to excellence, Pentair aims to manage water resources efficiently and sustainably. For more information about Pentair, please visit www.pentair.com. Pentair is an Equal Opportunity Employer that values diversity and inclusivity in the workplace. Cross-cultural insight and competence are essential for the company's success, and a diverse workforce contributes to different perspectives and creative ideas for continuous improvement.,

As a Messaging Services Specialist Advisor - MS Teams at NTT DATA in Bangalore, Karnataka (IN-KA), India, you will be responsible for managing various technologies including MS Teams, Direct routing, Enterprise vault, Zoom Telephony, and DID services. Your key responsibilities will include: - Strong SME knowledge of MS Teams, Direct routing, Enterprise vault, Zoom Telephony, and DID services management - Configuration and management of Direct Routing in Microsoft Teams - Managing teams, channels, and audio conferencing users in Microsoft Teams - Intermediate knowledge of IP Telephony and Server & Networking principles - Performing maintenance on existing operating systems and implementing secure infrastructures - Acting as a resource for system escalation issues and documenting platform standards and processes - Gathering business requirements for system design and validating recommended solutions - Coordinating software/hardware installation and maintenance on the network - Performing root cause analysis on failed components and providing ongoing information to leadership and customers - Adhering to company-specific systems engineering standards - Handling acquisitions" messaging environment under NTT Data Services and executive support escalations - Participating in RCA for high severity issues, CRQ Deployments during weekends and holidays, and on-call support during weekends - Providing technical documentation and training to L1 and Service desk About NTT DATA: NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. With diverse experts in more than 50 countries and a robust partner ecosystem, our services include consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and digital and AI infrastructure. As part of the NTT Group, we invest over $3.6 billion annually in R&D to help organizations move confidently into the digital future. Visit us at us.nttdata.com.,

You will be joining as an ITIL Account Service Senior Specialist at NTT DATA in Noida, Uttar Pradesh, India. Your primary responsibilities will include: - Acting as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents and engage additional support groups. - Assessing the impact and urgency of incidents through collaboration with relevant stakeholders. - Assisting in assembling the necessary tech resources to resolve Major Incidents. - Facilitating major incident bridge calls and ensuring technical resolver teams provide timely status updates. - Developing and delivering executive major incident management communications to clients and NTT leadership. - Escalating Major Incidents to relevant resolver groups, managers, directors, and IT executives. - Providing incident documentation to appropriate service management teams. - Ensuring effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel, and customers. - Collaborating with service management and account team resources to ensure consistency of delivery and continuous improvement. - Serving as the point of contact for MIM process related questions or issues and facilitating MIM process related meetings. Qualifications required for this role include: - ITIL Foundation Certification - Excellent Communication Skills NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. With diverse experts in more than 50 countries and a robust partner ecosystem, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is known for being one of the leading providers of digital and AI infrastructure worldwide. As part of the NTT Group, NTT DATA invests over $3.6 billion annually in R&D to support organizations and society in confidently transitioning into the digital future. Visit their website at us.nttdata.com.,

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Responsibilities Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.)

We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues. As a Help Desk Manager, it is essential that you possess a strong technical background complemented by extensive customer service experience. Your problem-solving mindset, coupled with the ability to motivate and inspire your team to achieve specific goals, will be vital to excel in this position. Your primary objective will be to ensure the provision of high-quality technical support, which directly contributes to increased client satisfaction. By leveraging your expertise and leadership skills, you will guide your team in providing efficient and effective solutions to our valued customers. We are looking for a Help Desk Manager who is not only proficient in technical matters but also possesses excellent communication skills and the ability to collaborate with different stakeholders. Your dedication to delivering exceptional customer service and driving continuous improvement will be instrumental in achieving our organizational objectives. If you are ready to take up this challenging yet rewarding role, join our team as a Help Desk Manager and contribute to our commitment to providing top-notch technical support and enhancing client satisfaction. Responsibilities Manage the help desk team and evaluate performance Ensure customer service is timely and accurate on a daily basis Recruit, train and support help desk representatives and technicians Set specific customer service standards Contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement

We are searching for a courteous and professional Front Desk Officer to join our team. As a Front Desk Officer, you will be the first point of contact for visitors and clients, providing excellent customer service and administrative support. The ideal candidate is friendly, organized, and capable of handling a variety of tasks in a fast-paced environment. Responsibilities:Greet and welcome visitors and clients in a friendly and professional manner. Answer and direct phone calls to appropriate individuals. Manage inquiries and provide information about the organization's products or services. Schedule appointments and meetings, and maintain calendars for staff. Receive, sort, and distribute mail and deliveries. Maintain a clean and organized reception area. Assist with administrative tasks, such as filing, photocopying, and data entry. Monitor and maintain office supplies and equipment. Assist with other administrative duties as assigned.

You will be responsible for the day-to-day support of the business users, front and back office teams, management, along with VIP support. This Team Lead/Managerial position will be based in Noida, offering you the opportunity to oversee the L1 Service Desk and Purchasing functions at ION. As part of the global team, you will provide support to all ION offices while following ION IT Procedures and Policies. Your duties will include a variety of tasks such as Global Project Work, creating user accounts for new joiners, and engaging with team members. The ability to self-start and multitask will be crucial in this role. - Support day-to-day operational activities for the L1 Service Desk and Purchasing departments - Provide end user support for Microsoft Office suite of apps and other daily operational software - Perform Windows/Mac Support and Troubleshooting - Maintain records of equipment ownership and updated documentation - Manage staff teams supporting various ION products - Supervise Team members, approve leave, conduct regular 1-to-1 meetings to ensure success in their roles - Provide necessary training - Report to the Global Service desk Head of Department regularly - Identify and implement innovative solutions to streamline processes across service desk teams globally - Assign tasks/tickets to team members, taking ownership of high priority/escalated tickets - 5-8 years of professional experience, preferably with a software company - Experience in VIP Support and Video Conference Support (Teams Rooms) - Advanced knowledge of Mac OS X (10+), Windows OS (10 & 11), and Windows Server 20xx ION provides mission-critical trading and workflow automation software solutions to corporates, central banks, and financial institutions. As pioneers and visionary innovators of automation technology, our mission is to simplify complex processes, streamline businesses, and give a competitive advantage to our customers. Our products are utilized by leading organizations worldwide to enhance efficiency and productivity. With a global presence and a focus on continuous innovation, ION offers a dynamic and rewarding environment for employees who share our vision of revolutionizing business practices.,

As a Front Desk Caller, your role involves managing incoming and outgoing calls with exceptional customer service. You will serve as the first point of contact for visitors and clients, ensuring smooth communication and efficient front-desk operations. Key Responsibilities: - Answer and route incoming calls in a polite and professional manner. - Make outbound calls for follow-ups, client coordination, or appointment confirmations. - Greet and assist visitors promptly and courteously. - Maintain a record of all calls, messages, and visitor details. - Handle basic inquiries about the company's services and direct calls to the appropriate departments. - Schedule and manage appointments, meetings, and calendars. - Coordinate with internal teams for smooth communication flow. - Ensure the front desk area is organized, clean, and welcoming. - Manage courier services, deliveries, and office correspondence. - Support administrative tasks as assigned by management. Qualifications Required: - Proven experience in a customer service or front desk role. - Excellent communication and interpersonal skills. - Ability to multitask and prioritize tasks effectively. - Proficiency in MS Office applications. - Strong organizational and time management skills. Please note that the job type for this position is Full-time, Permanent. The work location is in person. As a Front Desk Caller, your role involves managing incoming and outgoing calls with exceptional customer service. You will serve as the first point of contact for visitors and clients, ensuring smooth communication and efficient front-desk operations. Key Responsibilities: - Answer and route incoming calls in a polite and professional manner. - Make outbound calls for follow-ups, client coordination, or appointment confirmations. - Greet and assist visitors promptly and courteously. - Maintain a record of all calls, messages, and visitor details. - Handle basic inquiries about the company's services and direct calls to the appropriate departments. - Schedule and manage appointments, meetings, and calendars. - Coordinate with internal teams for smooth communication flow. - Ensure the front desk area is organized, clean, and welcoming. - Manage courier services, deliveries, and office correspondence. - Support administrative tasks as assigned by management. Qualifications Required: - Proven experience in a customer service or front desk role. - Excellent communication and interpersonal skills. - Ability to multitask and prioritize tasks effectively. - Proficiency in MS Office applications. - Strong organizational and time management skills. Please note that the job type for this position is Full-time, Permanent. The work location is in person.

As an ITIL Account Service Senior Specialist at NTT DATA, your role is crucial in managing and resolving major incidents efficiently. Your responsibilities will include: - Acting as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents and engage additional support groups. - Assessing the impact and urgency of incidents through collaboration with various teams. - Assisting in assembling the necessary tech resources to resolve Major Incidents. - Facilitating major incident bridge calls, identifying technical leads, and ensuring status updates are provided. - Developing and delivering executive major incident management communications to clients and NTT leadership. - Escalating Major Incidents to relevant resolver groups, managers, directors, and IT executives. - Providing incident documentation to service management teams and ensuring effective communication and coordination among support teams. Qualifications required for this role: - ITIL Foundation Certification - Excellent Communication Skills About NTT DATA: NTT DATA is a trusted global innovator in business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. With a diverse team across more than 50 countries, NTT DATA offers services in consulting, data, artificial intelligence, industry solutions, applications, infrastructure, and connectivity. As a part of NTT Group, NTT DATA invests significantly in research and development to support organizations in moving confidently into the digital future. Visit us at us.nttdata.com.,