service desk engineer jobs in noida, Noida

179 Service Desk Engineer Jobs in Noida

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posted 1 week ago
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • Technology
  • Scanner
  • Outlook
  • MS Office
  • Communication
  • Information Processing
  • Windows OS
  • Desktop applications
  • Installation
  • SOPs
  • Disk management
  • Disk Encryption
  • Printers
  • Domain
  • End User Issues
  • Printer
  • Applications
  • Behavioral
  • Aptitude
  • IT assets
  • Uninstallation
  • Wireless configuration
  • Email client
  • Connectivity issues
  • Copiers
  • Domain setup
Job Description
As a Technical Support Engineer based in Noida, India, your role will involve: - Handling incoming calls, emails, and chats from users, including international locations, and being prepared for rotational shifts if required. - Recording, classifying, and prioritizing tickets efficiently. - Providing initial support and troubleshooting using Knowledge Base articles. - Contributing valuable insights to the Knowledge Base by creating new articles. - Taking remote access to end-users" machines whenever necessary for troubleshooting purposes. - Ensuring requests are directed to the appropriate support groups or third-party suppliers if tickets are unresolved initially. - Monitoring and documenting the progress of all open tickets towards resolution. - Keeping affected users updated on the progress of their issues. - Escalating processes when required and confirming resolutions within SLA timelines. - Actively participating in trainings and obtaining certifications for designated competencies. Qualifications required for this role include: - Graduation in Engineering or Science field. - Proficiency in technology, end-user issues, and various applications including Printer, Scanner, Outlook, MS Office, etc. - Strong behavioral skills including aptitude and communication. - Sound knowledge in information processing. Your technical skills should encompass: - Ability to differentiate between various IT assets. - Basic troubleshooting on different Windows OS versions like XP, 7, 10, and 11. - Understanding desktop applications, their functionality, installation, and uninstallation processes. - Supporting users in business applications as per Standard Operating Procedures (SOPs). - Troubleshooting desktop and applications remotely. - Managing disk operations, disk encryption, wireless configuration, and checking system utilization. - Installing and configuring email clients and resolving connectivity issues. - Troubleshooting printer and copier-related issues both locally and remotely. Desired skills like domain setup understanding and competence in adding/removing computers to the domain (applicable for MSP and Enterprise setups) would be beneficial for this role. You will be based in Noida, India, and the job was created on 19th November 2025.,
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posted 2 months ago

System Support Engineer

Grasim Industries
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • mobile devices
  • communication skills
  • Windows environment
  • computer systems
  • tech products
  • remote desktop applications
  • help desk software
  • problemsolving
Job Description
Job Description: As a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role, you will be responsible for providing technical assistance to users in an efficient and accurate manner. Your primary role will involve diagnosing and troubleshooting basic technical issues related to computer systems, mobile devices, and other tech products within a Windows environment. You should have hands-on experience with remote desktop applications and help desk software to provide step-by-step technical help, both written and verbal. Key Responsibilities: - Hands-on experience with Windows environment - Good understanding of computer systems, mobile devices, and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software - Excellent problem-solving and communication skills Qualifications Required: - Diploma / Graduate degree in Information Technology, Computer Science, or relevant field - Additional certification in Microsoft, Cisco, or similar technologies is a plus If you meet the qualifications and are interested in this opportunity, please ensure to submit your application by the deadline of 05/01/2025. The expected start date for this position is 11/03/2024.,
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posted 2 weeks ago

Hotel Front Desk Assistant

The Bureau of Innkeepers | VSK Innkeeping
experience1 to 5 Yrs
location
Delhi
skills
  • Strong interpersonal skills
  • Administrative assistance
  • Excellent phone etiquette
  • Professional communication skills
  • Organized records maintenance
  • Reception duties
  • Food
  • Beverage Service Abilities
  • Attention to detail
  • Multitasking
  • Hospitality industry software knowledge
  • Multilingual abilities
Job Description
Job Description You will be a Hotel Front Desk Assistant at The Bureau of Innkeepers in Delhi, India, where you will play a crucial role in ensuring a smooth and welcoming hotel experience for guests. Your responsibilities will include managing guest check-ins and check-outs, professionally answering phone calls, promptly addressing guests" needs, and maintaining administrative records with precision. Additionally, you will be expected to handle guest inquiries efficiently, perform receptionist duties with poise, and create a friendly and welcoming environment. Key Responsibilities - Manage guest check-ins and check-outs - Answer phone calls professionally - Address guests" needs promptly - Maintain administrative records - Handle guest inquiries efficiently - Execute receptionist duties with poise and professionalism Qualifications - Strong interpersonal skills with a friendly and courteous demeanor - Excellent phone etiquette and professional communication skills - Experience in administrative assistance and record-keeping - Proficient in performing reception duties such as scheduling and maintaining a welcoming environment - Food and Beverage Service Abilities - Attention to detail and ability to multitask - Familiarity with hospitality industry software is a plus - Multilingual abilities are a plus,
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posted 1 month ago
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • Technical Support
  • Incident Management
  • Software Installation
  • Hardware Installation
  • Configuration
  • Customer Service
  • System Monitoring
  • Maintenance
  • Operating Systems
  • Active Directory
  • Email Clients
  • Hardware Troubleshooting
  • Verbal Communication
  • Written Communication
  • Time Management
  • Knowledge Base Management
  • Networking Concepts
  • Remote Desktop Tools
  • ITSM Tools
  • ProblemSolving
  • Multitasking
  • Attention to Detail
Job Description
As a proactive and customer-focused Service Desk IT Technical Support professional, your role will involve providing first-line technical support to end-users. This includes troubleshooting and resolving hardware and software issues, ensuring the smooth operation of IT systems and services, and being the initial point of contact for technical support requests. Your contribution is vital in delivering excellent customer service. Key Responsibilities: - Provide first-level support for IT issues encompassing hardware, software, network, and operating system problems. - Respond to service requests through phone, email, or ticketing system, logging and prioritizing them appropriately. - Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices. - Assist with password resets, account lockouts, and other user access issues. Incident Management: - Log, categorize, and prioritize incidents and service requests based on severity and urgency. - Escalate unresolved issues to second-line support or other relevant teams. - Track, monitor, and provide status updates on open service requests and incidents. Software & Hardware Installation and Configuration: - Install, configure, and maintain software applications and hardware devices for users. - Assist in setting up new users accounts and workstations. Knowledge Base & Documentation: - Document troubleshooting steps, solutions, and procedures in the knowledge base for future reference. - Provide end-users with self-help guides and FAQs to resolve common issues independently. Customer Service: - Maintain a professional and courteous demeanor while interacting with end-users. - Ensure timely issue resolution within agreed-upon Service Level Agreements (SLAs). System Monitoring and Maintenance: - Assist in monitoring system performance and conducting routine maintenance tasks to prevent potential issues. - Support software updates, patches, and system upgrades as directed by the IT team. Required Qualifications: - Education: High school diploma, Associates degree, or relevant certifications such as CompTIA A+, ITIL Foundation, or equivalent. - Experience: Proven experience (1-2 years) in a technical support or service desk role. Technical Skills: - Familiarity with common operating systems (Windows, macOS, Linux). - Basic knowledge of networking concepts (DNS, TCP/IP, VPN, etc.). - Experience with Active Directory, email clients, and remote desktop tools. - Familiarity with ITSM tools like ServiceNow, Jira, or similar. - Basic understanding of hardware troubleshooting for PCs, laptops, and printers. Key Competencies: - Strong problem-solving and troubleshooting skills. - Excellent verbal and written communication skills. - Ability to work independently and collaboratively in a team. - Strong time management and multitasking abilities. - Attention to detail and accurate record maintenance. Kindly share your updated CV with i.aashik@hcltech.com for consideration.,
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posted 2 weeks ago

Service Desk associate

NTT DATA Services
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • Customer service
  • Troubleshooting
  • Resolution
  • IT Service Desk support
  • English written
  • verbal communication
  • Bugfinding
  • IT software
  • hardware troubleshooting
Job Description
You will be responsible for: - Providing exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. - Recording, updating, and escalating support issues to the next level promptly. - Supporting all IT onboarding activities for end-users. - Working with our internal IT Teams on system testing, integration, and maintenance. - Engaging in discovering new IT business tools to support our business users and our internal IT Team. - Seeking, suggesting, evaluating, and implementing process and technology improvements. - Willing to learn and grow in other IT business areas. Requirements for this role include: - Excellent English written and verbal communication skills. - Exceptional customer service skills. - Being a great team player. - Willingness to work in 24/7 rotational shifts and mandatory work from the office. - Excellent communication skills, comfortable working with various stakeholders. - Strong troubleshooting skills, bug-finding, and resolution. - Ability to work independently within a diverse global team. - IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment). About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, they have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.,
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posted 1 month ago

Service Desk Engineer

Sysnet Global Technologies Pvt Ltd
experience2 to 6 Yrs
location
Delhi
skills
  • Windows
  • Ubuntu
  • MS Office
  • Outlook
  • Network troubleshooting
  • Security protocols
  • Communication skills
  • Ticket management systems
  • CRM software
Job Description
Role Overview: As an EUS TSG Specialist, your main responsibility will be to provide technical support and ensure the smooth operation of applications, network, and security systems. This will involve troubleshooting and resolving software and application issues, managing service tickets, and effectively communicating with users regarding IT queries. Key Responsibilities: - Application Support: - Provide expert support and troubleshooting for Windows and Ubuntu applications. - Diagnose and resolve issues related to MS Office, Outlook, email, and other business-critical applications. - Network And Security Management: - Handle network troubleshooting, including connectivity issues and basic network configurations. - Ensure adherence to security protocols and assist in managing security-related incidents. - Ticket Management: - Log, update, and close service tickets in the Service Desk. - Document troubleshooting processes and ensure tickets are resolved in a timely manner. - Escalate complex issues to the appropriate teams when necessary. - Communication & Reporting: - Respond to user queries via email with clear and effective communication. - Generate reports related to ticket status, network issues, and security incidents. - Book and manage IT service-related expenses in the CRM system. Qualifications: - Strong command of Windows and Ubuntu operating systems and applications. - Proficiency in troubleshooting MS Office, Outlook, and other email and application issues. - Solid understanding of network fundamentals and security practices. - Experience with ticket management systems and CRM software. - Excellent communication skills, particularly in written correspondence. Additional Details: The company is looking for candidates who are Any Graduate and possess the ability to manage multiple tasks effectively, work both independently and as part of a team, and handle pressure and late hours based on requirements.,
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posted 2 months ago
experience1 to 5 Yrs
location
Delhi
skills
  • Client requirements
  • Coordination
  • Discrepancy resolution
  • Compliance
  • Customer service
  • Trade Finance
  • Communication skills
  • Trade transactions
  • Letter of credit
  • Document scrutiny
  • CMS products
  • Chq collections
  • Banker to Issue Operations
Job Description
As a Trade Operations Specialist, your role involves handling day-to-day trade transactions, understanding client requirements, and coordinating with the Central Processing Center (CPC) for transaction processing and discrepancy resolution. You will be responsible for dealing and coordinating with various business groups within the bank to ensure error-free and timely execution of trade transactions. Your duties will also include ensuring compliance with internal guidelines, coordinating with clients and correspondent banks to resolve queries raised by Trade Finance/CMS Operations promptly, and issuing Letters of Credit. Additionally, you will be required to conduct an initial scrutiny of documents for trade before sending them to CPC for further processing and attending to the front-end requirements of corporate customers. Key Responsibilities: - Handle day-to-day trade transactions and understand client requirements - Coordinate with CPC for transaction processing and discrepancy resolution - Deal and coordinate with various business groups within the bank - Ensure error-free and timely execution of trade transactions - Ensure compliance with internal guidelines - Coordinate with clients/correspondent banks to resolve queries raised by Trade Finance/CMS Operations - Issue Letters of Credit - Conduct an initial scrutiny of documents for trade before sending them to CPC for further processing - Attend to the front-end requirements of corporate customers - Coordinate with CPC/CMS/Clearing for all customer requirements and ensure deliverables are met and transactions are processed within agreed Turnaround Time (TAT) - Familiarity with Trade Finance and CMS products - Handle CMS cheque collections (local, outstation, correspondent banks) and Banker to Issue Operations Qualifications Required: - Graduate/Post-Graduate - Minimum one year of relevant experience - 3-5 years of relevant banking experience in Trade/CMS operations - Extremely customer-centric with excellent communication skills In addition to the above responsibilities and qualifications, the job requires someone with a strong background in trade operations and CMS products, along with exceptional customer service and communication abilities.,
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posted 2 months ago
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • Outlook
  • VPN
  • Citrix
  • Telecom
  • Excellent communication
  • International Voice Support
  • Troubleshooting mobilityrelated applications
  • Desktopsystem issues
  • VDI issues
  • MS OfficeO365
Job Description
As an ideal candidate for the role of International Voice / Non Voice Support, you will be responsible for providing excellent communication and support in International Voice Support. Your hands-on experience in troubleshooting mobility-related applications, desktop/system issues, Outlook, VPN, Citrix, VDI issues, MS Office/O365, and Telecom will be crucial for this role. Key Responsibilities: - Maintain high efficiency in handling escalated calls from L1 team - Resolve tickets within agreed SLA of ticket volume and time - Adhere to quality standards including voice and accent, tech monitoring, regulatory requirements, and company policies - Ensure positive customer experience and CSAT through defined resolution rate, minimum average handling time (AHT), rejected resolutions, or reopen cases - Update worklogs, follow the shift for escalation process, and ensure process compliance - Handle all queues efficiently and work towards case closure,
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posted 1 week ago
experience1 to 5 Yrs
location
Delhi
skills
  • AWS
  • ElasticSearch
  • Dynamo DB
  • Athena
  • Linux
  • Python
  • New Relic
  • Mobile App troubleshooting
  • Web App troubleshooting
  • Serverlessheadless architecture
  • Lambda
  • API Gateways
  • Kinesis
  • ElasticCache
  • AWS IoT
  • NoSQL Database
  • Jira Software
  • Jira Service Desk
  • Golang
  • Nodejs
  • AWS Cloudwatch
  • ITIL certification
Job Description
As a Support Engineer/Senior Support Engineer L2 at Pentair, you will be responsible for providing support for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. Your primary duties and responsibilities will include: - Investigating issues and providing resolutions at device/connectivity/platform/application layers - Monitoring application and platform performance - Identifying, categorizing, prioritizing, diagnosing, routing, tracking, and closing alarms raised by monitoring tools - Analyzing logs of reported issues - Updating ticket status and progress on the ticketing tool - Triaging Mobile App issues on both Play Store & App Store - Handling Web App issues - Resolving platform (AWS) issues - Managing incident, problem, change, risk, and knowledge management - Proposing solutions to recurring incidents and new enhancements - Reporting service management status and tracking - Implementing continuous service improvement and process management - Managing the Production AWS platform and deployed applications - Troubleshooting and solving incidents within SLA timelines Qualifications and experience required for this role: - Bachelors degree in electrical engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline - 4+ years of experience in L2 of managed services/application support - 1+ years of experience in Smart/Connected Products & IoT workflow - Hands-on experience in troubleshooting Mobile or Web App issues - AWS platform experience or certification in AWS (Solution Architect/SysOps) - Proficiency in scripting languages like Python/Python Boto or Golang/Node-js - ITIL certification is preferred Preferred skills and abilities: - Willingness to work in a 24X7 shifts environment - Excellent troubleshooting and analytical skills - Customer-focused with a positive attitude - Ability to deliver innovative solutions and meet business needs - Self-driven with a commitment to high standards of performance - Good verbal and written communication skills About Pentair: Pentair provides smart, sustainable water solutions globally to ensure reliable access to clean water. With a focus on reducing water consumption and ensuring water is clean when returned to the environment, Pentair is dedicated to managing water resources efficiently. Pentair's diverse workforce is united in the belief that the future of water management depends on their efforts. For more information about Pentair, visit www.pentair.com. Pentair is an Equal Opportunity Employer, valuing diversity and cross-cultural insights for ongoing success. Join Pentair's team to contribute to improving water management worldwide.,
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posted 2 months ago
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • Written communication
  • Verbal communication
  • Troubleshooting
  • Server administration
  • Backup management
  • Networking concepts
  • Problemsolving
Job Description
As a Technical Support Associate (1st Line), you will play a crucial role in providing excellent technical support to customers. Your responsibilities will include: - Providing 1st line technical support to customers by addressing inquiries and issues promptly. - Diagnosing and resolving technical problems related to hardware (computers, printers) and software applications. - Troubleshooting common technical issues such as resetting passwords, resolving connectivity problems, and system errors. - Offering solutions to basic technical issues in a timely manner using available resources. - Assisting in the installation, configuration, maintenance, and troubleshooting of hardware and software systems. - Supporting network devices like Cisco routers, switches, LAN, WAN, and MAN connections. - Managing client servers and systems such as Windows Server, UNIX, and Mainframe environments. - Providing support for platforms like SharePoint and Active Directory. - Performing troubleshooting tasks for both Windows and Linux-based client systems. - Ensuring proper resolution of issues and maintaining high levels of customer satisfaction. In terms of qualifications, you should have: - Basic knowledge of networking concepts. - Excellent written and verbal communication skills in English. - A proactive approach to problem-solving and troubleshooting. - Willingness to work in rotational night shifts and adapt to flexible working hours.,
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posted 2 weeks ago
experience1 to 5 Yrs
location
All India, Gurugram
skills
  • Service Desk
  • Email Process
  • Typing
  • Chat Support
  • NonVoice Support
Job Description
As an IT Customer Service Associate at Accenture, your role will involve managing and resolving customer queries, handling escalations and complaints, and providing the best possible resolutions. You will be responsible for closing faults and complaints within SLAs. Your proficiency in email and chat processes, as well as typing skills, will be essential for this role. Key Responsibilities: - Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests in accordance with the defined scope of support. - Managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions such as email, web, and chat. Qualifications Required: - Graduation in any field - 1 to 3 years of relevant experience In this position, you will be expected to solve routine problems primarily through precedent and referral to general guidelines. Your interactions will mostly be within your team and with your direct supervisor. You will receive detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions you make will have an impact on your own work as an individual contributor within a team with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts. Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With a workforce of 699,000 people serving clients in more than 120 countries, we deliver on the promise of technology and human ingenuity every day. Our services span across Strategy and Consulting, Technology, and Operations, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Visit us at www.accenture.com. As an IT Customer Service Associate at Accenture, your role will involve managing and resolving customer queries, handling escalations and complaints, and providing the best possible resolutions. You will be responsible for closing faults and complaints within SLAs. Your proficiency in email and chat processes, as well as typing skills, will be essential for this role. Key Responsibilities: - Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests in accordance with the defined scope of support. - Managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions such as email, web, and chat. Qualifications Required: - Graduation in any field - 1 to 3 years of relevant experience In this position, you will be expected to solve routine problems primarily through precedent and referral to general guidelines. Your interactions will mostly be within your team and with your direct supervisor. You will receive detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions you make will have an impact on your own work as an individual contributor within a team with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts. Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With a workforce of 699,000 people serving clients in more than 120 countries, we deliver on the promise of technology and human ingenuity every day. Our services span across Strategy and Consulting, Technology, and Operations, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Visit us at www.accenture.com.
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posted 5 days ago

Front Desk

India IPO
experience0 to 3 Yrs
location
Delhi
skills
  • confidentiality
  • communication skills
  • customer service
Job Description
As a Front Desk Executive at India IPO, your role will involve welcoming and greeting visitors with a positive and professional attitude. You will be responsible for managing incoming calls, emails, and inquiries, directing them appropriately. Additionally, you will handle visitor logs, appointments, and meeting room bookings. Your support in providing administrative and clerical assistance will ensure smooth office operations. Maintaining a clean and organized front desk and reception area will be crucial, along with assisting in handling courier services, office supplies, and general coordination. It is essential to uphold confidentiality of data, clients, and organizational matters. Key Responsibilities: - Welcome and greet visitors with a positive and professional attitude. - Manage incoming calls, emails, and inquiries, and direct them appropriately. - Handle visitor logs, appointments, and meeting room bookings. - Provide administrative and clerical support to ensure smooth office operations. - Maintain a clean and organized front desk and reception area. - Assist in handling courier services, office supplies, and general coordination. - Ensure confidentiality of data, clients, and organizational matters. Qualifications: - Graduate in any discipline (Hospitality/Business Administration preferred). - 02 years of experience in a similar role. - Prior experience in corporate front desk or customer-facing roles is an advantage. Your excellent verbal and written communication skills in English, strong interpersonal and customer service skills, proficiency in MS Office (Word, Excel, Outlook), ability to multitask and manage time effectively, professional appearance, and etiquette will be valuable assets in this role. India IPO is a leading Business & Fintech consultancy company, serving across PAN India. Specializing in assisting companies in preparing and executing their IPOs, India IPO is an emerging company set to become a unicorn. For more details, visit our website www.indiaipo.in or search #indiaipo on Google.,
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posted 1 month ago

Trainer- Service Desk Operations

Multibhasi Solutions Private Limited
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • ServiceNow
  • incident management
  • customer service
  • ticketing systems
  • IT support tools
  • troubleshooting techniques
  • communication best practices
Job Description
Role Overview: You will be responsible for designing and delivering comprehensive training programs for the IT Service Desk team. As a key member of the Learning and Development team, your role will be crucial in equipping Service Desk Associates and IT Support staff with the necessary skills and knowledge for their roles. Key Responsibilities: - Design, develop, and deliver engaging training programs on IT support tools, processes, and best practices, including ServiceNow, incident management, and customer service. - Conduct comprehensive onboarding training for new learners, covering tools, processes, ticketing systems, and communication best practices. - Facilitate regular training sessions on troubleshooting techniques, customer service skills, incident & request handling, and escalation protocols. - Assess training effectiveness through assessments, feedback surveys, and performance metrics to identify skill gaps and areas for improvement. - Create and maintain training materials, such as manuals, e-learning content, job aids, and simulations. Qualification Required: - Bachelor's degree in Computer Science, Information Technology, or related field. - 3+ years of experience in IT Service Desk or Technical Support roles, with 1+ year of experience in delivering technical training. - Familiarity with ticketing systems like ServiceNow, Jira Service Desk, Zendesk, etc. - Excellent communication, facilitation, and interpersonal skills. Additional Details: The company offers a competitive salary and benefits package, opportunities for career growth and professional development, and a collaborative and dynamic work environment. If you are passionate about training with a technical background, this could be the right opportunity for you. Apply now with your resume and a brief introduction outlining your experience and qualifications.,
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posted 2 weeks ago

Guest Service Associate - Front Desk

The Innkeeping Co. Hotels
experience1 to 5 Yrs
location
Delhi
skills
  • Customer Service
  • Communication
  • Hospitality
  • Front Desk
  • Guest Services
  • Problemsolving
  • Hotel Management Software
Job Description
As a Guest Service Associate - Front Desk at The Innkeeping Co., you will play a crucial role in creating a seamless and memorable guest experience at our New Delhi location. Your responsibilities will include: - Welcoming and assisting guests with check-in and check-out procedures - Addressing guest inquiries and providing information about the hotel amenities - Assisting in our cafe to ensure guests have a pleasant dining experience - Resolving guest concerns promptly and effectively - Maintaining a positive and welcoming environment for all guests To excel in this role, you should possess the following qualifications: - Proficiency in Guest Services and Guest Service tasks to ensure exceptional guest experiences - Strong Customer Service skills to address guest needs and handle inquiries professionally - Excellent Communication skills, both verbal and written - Ability to work in a fast-paced, customer-facing environment - Strong problem-solving abilities and attention to detail - Previous hospitality or front-desk experience is a plus - Proficiency in using standard hotel management software Join our team at The Innkeeping Co. and be part of a company that values individuality, warmth, and authentic service. Our collection of intimate and small luxury hotels offers guests a genuine sense of place, ensuring an unforgettable and soulful experience.,
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posted 3 weeks ago
experience2 to 6 Yrs
location
Delhi
skills
  • Hospitality
  • Business Administration
  • Customer Service
  • Supervision
  • Communication Skills
  • Guest Services
  • Front Desk Management
  • Financial Performance Management
Job Description
**Role Overview:** As an Assistant Front Office Manager at JW Marriott Hotel New Delhi Aerocity, your primary responsibility will be to assist the Front Office Manager in overseeing front office functions and supervising staff on a daily basis. This includes managing areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will work closely with managers and employees to ensure efficient check-in and check-out processes, prioritize guest and employee satisfaction, and optimize the department's financial performance. **Key Responsibilities:** - Utilize interpersonal and communication skills to lead and motivate team members, advocate sound financial decisions, and demonstrate honesty and integrity. - Supervise and manage employees, ensuring smooth day-to-day operations and maintaining open, collaborative relationships with the team. - Monitor and support progress towards guest services and front desk goals, managing operations to meet customer expectations and resolving any complaints or conflicts effectively. - Ensure exceptional customer service by going above and beyond to satisfy customers, providing guidance and coaching to staff, and handling guest feedback and complaints. - Implement customer recognition programs, ensure compliance with Front Office policies and procedures, and monitor adherence to credit policies to reduce bad debts. **Qualifications Required:** - High school diploma or GED with 2 years of experience in guest services, front desk, or a related professional area. - OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university (no work experience required). **Additional Details:** At JW Marriott, you will have the opportunity to be part of a luxury hospitality brand that values diversity and inclusivity. Marriott International is committed to non-discrimination and provides equal opportunities for all associates. As a member of the JW Marriott team, you will experience a work environment that promotes training, development, recognition, and holistic well-being, ensuring that both guests and associates are treated exceptionally. Please note that this job description is subject to change as per the requirements of the role and the company's policies. [Note: Additional details of the company were extracted from the JD to provide a comprehensive overview of the work environment and values at JW Marriott Hotel New Delhi Aerocity.],
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posted 3 weeks ago
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • Office Administration
  • Customer Service
  • MS Office
  • Front Desk Management
  • Verbal
  • Written Communication
  • Multitasking
Job Description
You are looking for a professional, organized, and friendly Front Desk cum Office Administrator to manage the reception area and handle various administrative tasks. This role is crucial as you will be the face and voice of the company, ensuring a warm welcome to visitors and smooth day-to-day office operations. - Greet and welcome visitors, clients, and guests professionally. - Answer, screen, and forward incoming phone calls. - Handle general inquiries and direct them to the appropriate person/department. - Maintain a tidy and presentable reception area with necessary materials. - Manage visitor logs and issue visitor badges. - Handle incoming and outgoing mail, couriers, and packages. - Maintain office supplies inventory and place orders when required. - Coordinate with vendors, housekeeping, and maintenance staff. - Assist in scheduling meetings, booking conference rooms, and managing calendars. - Support HR or Admin team with documentation, filing, data entry, and clerical tasks. - Maintain records and databases as assigned. - Proven experience in front desk, administrative, or customer service roles. - Proficient in MS Office (Word, Excel, Outlook). - Strong verbal and written communication skills. - Ability to multitask and prioritize tasks effectively. - Professional appearance and attitude. The company offers full-time, permanent employment with benefits including health insurance and Provident Fund. The work location is in person at Noida 68.,
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posted 2 days ago

Information Technology Service Desk Manager

Mount Talent Consulting Pvt Ltd.
experience8 to 12 Yrs
location
Faridabad, Haryana
skills
  • Windows OS
  • Active Directory
  • SCCM
  • IT Service Desk Experience
  • ITIL knowledge
  • basic networking
  • Boomger
  • Manage Engine
  • Basic hardwaresoftwareprintermobile troubleshooting
Job Description
As an individual with 8-10 years of experience in the Manufacturing Industry, you will be responsible for the following key tasks: - Perform password resets, user account management, and secure deactivation for exited users. - Log, track, resolve, and close tickets within SLA, ensuring high First Call Resolution. - Provide remote support and first-level troubleshooting for Windows, applications, and email. - Maintain accurate updates in ticketing tools and take user confirmation before closure. - Escalate issues per SLA, coordinate with vendors, and keep users updated. - Conduct basic RCA, reduce recurring issues, and support process improvements. - Maintain SOPs and generate MIS reports. In addition to the responsibilities mentioned above, you should possess the following qualifications: - Mandatory: IT Service Desk Experience - ITIL knowledge (Incident/Problem/Change) - Proficiency in Windows OS, basic networking (TCP/IP, DNS, DHCP, VPN) - Experience with Active Directory, SCCM, Boomger, Manage Engine - Ability to perform basic hardware/software/printer/mobile troubleshooting Kindly note that the location for this position is Faridabad.,
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posted 1 day ago

TRAVEL DESK

Worldwidecruises.com
experience2 to 6 Yrs
location
Delhi
skills
  • Travel Arrangements
  • Travel Management
  • Communication
  • Customer Service
  • Business Travel Management
  • Organizational Skills
  • TimeManagement Skills
  • Travel Booking Software
  • Management Software
Job Description
Job Description: As a Travel Desk Executive at our company, you will be responsible for a variety of day-to-day tasks related to travel arrangements and management. Your role will be based in Delhi, India, and will require effective communication with clients to ensure their travel needs are met efficiently and accurately. Key Responsibilities: - Making travel arrangements for clients - Managing travel bookings - Handling business travel needs - Offering exceptional customer service to clients Qualifications Required: - Experience in Travel Arrangements and Travel Management - Strong Communication and Customer Service skills - Familiarity with managing Business Travel - Excellent organizational and time-management skills - Ability to work independently and collaboratively in an on-site setting - Proficiency in using travel booking and management software - Bachelor's degree in Travel, Hospitality, Management, or related field is preferred,
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posted 2 days ago
experience10 to 14 Yrs
location
Noida, Uttar Pradesh
skills
  • Acoustics
  • Project Management
  • Line Management
  • British Standards
  • Mentoring
  • Communication Skills
  • Noise Modelling
  • Acoustic Assessments
  • Environmental Impact Assessments
  • Regulatory Permitting
  • RIBA Plan of Work
  • English Proficiency
Job Description
As a part of the UK acoustics team at WSP, you will be responsible for providing support to project managers and project directors. Your key responsibilities will include: - Managing projects or associated tasks and undertaking desk-based complex/challenging specialist project work for a wide range of schemes. - Managing and contributing to project proposals. - Line managing and mentoring staff to support the career development of more junior colleagues in the India team. Qualifications required for this role include: Essential Skills: - A relevant degree (ideally at Masters level), equivalent qualification in Acoustics, recognized and accredited in the United Kingdom. - Eligibility for membership, at an appropriate level, of the UK Institute of Acoustics. - Ten or more years of experience in Acoustics, having reached a senior level in consultancy as part of an in-house team or other relevant organization working in this field. - Strong experience in noise modeling and acoustic assessments using British Standards and guidance documents, providing support to environmental and/or building acoustic projects. - Experience in reviewing deliverables, working to agreed timescales, within budget and to the expected quality. - Enthusiasm, drive, and ambition. - Good organization skills. - A social and team-spirited attitude. - Desire to mentor and develop staff. - An ability to communicate effectively and proactively with a wide range of people. - Excellent written and spoken English. Desirable Skills: - Understanding of programs such as ArcGIS/QGIS, AutoCAD, Bluebeam, Cadna, Odeon, Revit, Rhino and/or Sketch-up will be advantageous. About WSP: WSP is one of the world's leading professional services consulting firms, dedicated to local communities and driven by international brainpower. With talented professionals across the globe, WSP engineers lasting solutions in various sectors. The company values its employees, clients, operational excellence, and expertise as its core principles. With a focus on diversity and inclusion, WSP fosters a culture of collaboration, innovation, and purpose-driven work. In conclusion, at WSP, you will have the opportunity to work on landmark projects, collaborate with experts, and contribute to shaping a sustainable future. The company's hybrid working module allows for a flexible yet structured work environment, emphasizing health, safety, and wellbeing. If you are passionate about creating a positive impact and being part of a global community of talented professionals, consider applying to join WSP today.,
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posted 1 day ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • Java
  • Selenium
  • Appium
  • SQL queries
  • databases
  • UI concepts
  • test automation frameworks
  • UFT
  • JSON formats
  • REST APIs
  • cloud technologies
  • Big Data applications
  • ScrumAgile development methodologies
Job Description
As a technical professional at Aeris, you'll play a crucial role in software product development, telecom domain knowledge, and Quality Assurance with a focus on test automation. You'll be part of a dynamic team collaborating with engineering groups and product management. Your expertise in core Java and UI concepts will be essential as you work on the complete stack including front end, backend, web services, and database layers. Aeris emphasizes a QualDev title to highlight the mindset required for this role. Responsibilities: - Convert requirements into test cases - Execute test cases/scripts to ensure delivery of quality software, and log/track defects - Automate test cases using existing test automation frameworks - Contribute towards design/development of automation frameworks - Assist with troubleshooting issues - Conduct post-release/post-implementation testing - Work with cross-functional teams to ensure quality throughout the software development lifecycle Qualifications: - 5+ years of professional software development experience in test - Experience with any of the programming languages like Java, Python, etc. - Experience automation of tests using any of the web-app automation tools like Selenium, Appium, and UFT etc. - Excellent communication, collaboration, reporting, analytical, and problem-solving skills - Expertise working with JSON formats - Proficiency in usage of SQL queries, databases, and large datasets - Willingness to learn new technologies rapidly Preferred Qualifications: - Knowledge of REST APIs - Experience in cloud technologies (Google Cloud Platform, AWS, Azure, etc.) - Experience in testing Big Data applications - Experience in implementation/enhancement of test automation framework/s - Experience with Scrum/Agile development methodologies Aeris Noida office provides a state-of-the-art collaborative workspace located in Sec 62, Noida IT Hub. The office boasts open desks, recreation space, a fully stocked cafeteria, and a terrace garden. Additionally, Aeris offers one of the best health and insurance benefit schemes in the industry to ensure the well-being of employees and their families. Please note that as part of the hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional details will be provided during the formal application process.,
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