1,572 Service Management Lead Jobs in Kolkata

Job description Graduates only amit 9910877518need min 3 years exp in B2B collection in international bpoMT - min 3 yrs exp in US /B2B collectionsLocation banglore,hydrabad,kolkata,Amit gandhi9910877518

 We are pleased to inform you about an exciting opportunity for the role of Vendor and Data Management (Operational Backoffice) within our Procurement Operations department. The position is based in Mumbai or Kolkata and follows European Shift - 11am to 9pm. Role Overview: The position involves supporting the procurement operations team in maintaining accurate and compliant supplier master data. You will work closely on vendor onboarding, data validation, ERP system updates, and ensuring smooth procurement workflow execution. This role is ideal for individuals who have strong attention to detail and enjoy working with data, processes, and systems. Key Responsibilities include: Managing vendor master data in ERP systemsSupporting supplier onboarding and documentationEnsuring data quality, compliance, and audit readinessGenerating reports and assisting in process improvementsCoordinating with procurement and finance teams for smooth operations Skills and Qualifications: 0-2 years of experience in procurement operations, vendor master data management, or shared servicesExposure to ERP systems (SAP, Oracle) preferredGood understanding of procurement or supplier management processesProficiency in MS Excel and PowerPointStrong attention to detail and communication skillsAbility to follow SOPs and meet deadlinesIf this opportunity aligns with your experience and career aspirations, please share your updated resume. Our team will review your profile and connect with you for the next steps. Looking forward to hearing from you. Warm Regards,HR Team Capgemini

Job Summary: Candidate should have deep expertise in solution architecture, licensing models, ALM (Application Lifecycle Management), and performance optimization, with a working knowledge of SQL Server Integration Services (SSIS) as follows:  Key Responsibilities: Solution Design: Architect scalable and maintainable solutions using Power Apps, Power Automate, Power BI, and Dataverse. Licensing Strategy: Provide guidance on optimal licensing models based on business needs and usage patterns. ALM & Governance: Define and implement ALM strategies using tools like Azure DevOps, GitHub, and Power Platform Build Tools. Performance Optimization: Identify and address performance bottlenecks in Power Platform solutions, ensuring high availability and responsiveness. Integration: Collaborate with integration teams to support data flows between Power Platform and external systems, including limited support for SQL Server Integration Services (SSIS). Stakeholder Engagement: Work closely with business and technical stakeholders to gather requirements and translate them into technical solutions. Best Practices & Standards: Establish and enforce development standards, governance policies, and reusable components.  Required Skills & Experience: 8+ years of experience in software development, with 3+ years in Power Platform architecture. Strong understanding of Power Platform components: Power Apps (Canvas & Model-Driven), Power Automate, Power BI, and Dataverse. Development knowledge on custom connectors and integration with external systems Development knowledge on PCF Controls for both canvas and model driven apps Development knowledge on customization of Views/forms using JavaScript Experience with Power Platform licensing models and cost optimization. Knowledge of CoPilot Studio and Power Pages (nice to have) Proficiency in ALM practices and tools (e.g., Azure DevOps, GitHub). Knowledge of performance limitations and tuning techniques in Power Platform. Familiarity with SQL Server and basic understanding of SSIS. Excellent communication and stakeholder management skills.  Preferred Qualifications: Microsoft Certified: Power Platform Solution Architect Expert. Experience with Dynamics 365 and Azure services. Exposure to enterprise integration patterns and API management.  

Assistant Manager PSM (Product Sourcing & Management) Job Code: ITC/AM-P/20251120/11552 Position: Assistant Manager PSM Experience: 3-7 years CTC: 9,00,000 annually Location: Open to All Cities Industry: Automobiles & Components / Farm Machinery Position Type: Full-time Status: Open About the Role We are seeking a highly driven and detail-oriented Assistant Manager PSM to support sourcing, costing, and new product development for farm implements within Mahindra Farm Machinery. This role plays a critical part in ensuring quality, cost competitiveness, supplier performance, and smooth product development cycles. The ideal candidate will have strong experience in supplier selection, NPD, costing, and cross-functional collaboration, with solid technical knowledge of fabricated, casted, forged, and machined components. Key Responsibilities Manage product sourcing and costing from external suppliers. Conduct product scouting, finalize specifications, and identify/select suppliers. Lead price settlements, quarterly cost reviews, and specification-based negotiations. Drive New Product Development (NPD) for full products and related parts. Ensure procurement deliverables related to quality, cost, and capacity. Plan and execute continuous improvement projects, including cost reduction and productivity enhancement. Lead and coordinate cross-functional team (CFT) meetings with Sales, Quality, Service, Product Management, and Testing. Conduct technical and commercial evaluations of potential suppliers. Manage commercial discussions and negotiations, and execute supplier legal agreements. Support suppliers in part development to meet QCD targets (Quality, Cost, Delivery). Collaborate on product testing and adhere to CMVR certification requirements. Maintain accurate data and processes using SAP and Excel. Communicate effectively with suppliers in Punjabi, Hindi, and English. Qualifications B.Tech in Mechanical, Automobile, Production, or related engineering discipline. 3--7 years of experience in sourcing, NPD, costing, or procurement. Strong knowledge of sheet metal fabrication, casting, forging, machining, and hardware categories. Experience in SAP, costing methodologies, supplier development, and project management. Strong negotiation, analytical, and communication skills. Fluency in Punjabi, Hindi, and English is mandatory. Why Join Us Opportunity to work with Indias leading farm machinery brand. High-impact role shaping product sourcing strategies and new product development. Collaborative, cross-functional work environment. Scope for innovation, cost optimization, and supplier excellence. How to Apply Send your updated resume with Job Code: ITC/AM-P/20251120/11552 mentioned in the subject line.

Job Description: Territory Service Manager Job Code: ITC/TSM/20251119/16722 Experience: 5- 8 Years Salary: 6 LPA Qualification: B.Tech Location: Open to All Cities The Territory Service Manager will be responsible for leading the Ashok Leyland service team and channel partners to improve customer knowledge, enhance skills, and ensure the optimal performance of commercial vehicles across the assigned territory. The role is focused on strengthening Ashok Leylands presence in the market by delivering superior service quality and building long-term customer confidence. Key responsibilities include managing end-to-end service operations, ensuring adherence to company service standards, and driving process improvements to enhance efficiency and customer satisfaction. The manager will cultivate strong relationships with key customers, monitor service KPIs, and implement corrective actions where required. This role also involves leading, mentoring, and developing a team of service professionals, ensuring adherence to safety protocols, and staying updated on industry trends and technologies to continuously improve service offerings. Strong leadership capability, customer-centric thinking, and expertise in service operations are essential for this role.   

any graduate with 3 years exp in customer service/ collections (b2b) with excellent communication skills  can apply Handle B2B clients for project sales Salary up to 6 Lakhs location Kolkata,Bangalore,NOIDA,GURUGRAM AMIT GANDHI 9910877518 8285888002

Job Description: Territory Sales Manager Painter Services We are seeking a dynamic Territory Sales Manager Painter Services to drive service-led business growth and ensure exceptional customer experience in the assigned territory. The role focuses on building a strong services portfolio, improving site conversions, and strengthening customer referrals. The Territory Sales Manager for Painter Services is responsible for managing the services portfolio to drive business growth and sales. This includes developing the business by increasing the number of booked sites and improving customer referrals. The role involves creating awareness of services through BTL activations, analyzing site metrics for improvement, and liaising with the ASM for sales initiatives. The manager must ensure exceptional consumer experiences through site evaluations and audits, track NPS scores, and adhere to SOPs. Additionally, the role includes managing customer complaints, maintaining asset inventories, training painters, and overseeing team recruitment and development. Key Responsibilities Business Growth: Increase booked sites, drive service adoption, and support revenue targets. Customer Experience: Conduct regular site evaluations/audits to ensure high-quality service delivery. Service Awareness: Execute BTL activations to promote Painter Services in the market. Performance Monitoring: Analyse site metrics and identify improvement opportunities for service efficiency. Stakeholder Collaboration: Work closely with the ASM to implement sales strategies and service initiatives. NPS & Feedback Tracking: Monitor painter and consumer NPS scores and drive corrective actions. Complaint Management: Manage customer complaints end-to-end and ensure timely, satisfactory closure. SOP Adherence: Ensure strict compliance with service guidelines and operational standards. Inventory Management: Maintain accurate records of assets, tools, and service kits used at sites. Painter Capability Building: Train painters on service processes, technical skills, and customer handling. Team Management: Oversee recruitment, onboarding, coaching, and development of the Painter Services team. Ideal Candidate Profile Strong sales & service management skills Excellent customer handling and problem-solving ability Experience in field operations, audits, and complaint management Effective team leadership and communication skills Ability to collaborate with cross-functional teams and drive outcomes Experience: 29 years Qualification: Bachelors Degree Location: Open to all cities

Role Overview: As a Cybersecurity Product Manager at Vehere, you will be responsible for overseeing cybersecurity products throughout the product lifecycle. Your role will involve managing product requirements, defining the product vision, and collaborating with engineering to deliver successful products. You will work closely with sales, marketing, and support teams to meet revenue and customer satisfaction goals. Additionally, you will play a key role in ensuring that product and marketing efforts align with the company's overall strategy and goals. Key Responsibilities: - Define the product strategy and roadmap. - Research and recommend innovations in cybersecurity, focusing on network and cloud security. - Create PRDs with prioritized features and justifications. - Stay updated on cybersecurity trends, landscape, and competition. - Develop core positioning and messaging for the product. - Conduct product demos for customers. - Set product pricing based on competitive analysis and cost considerations. - Create sales tools and collateral. - Train the salesforce, partners, press, and analysts. - Develop technical collaterals such as implementation guides and architecture/sizing guides. - Articulate revenue streams for partners. - Provide training materials. - Maintain high-quality work standards. - Ensure confidentiality, integrity, and availability of Vehere's information assets. Qualifications Required: - Deep knowledge of Cyber Security Domain, including Network, Endpoint, and Cyber Threats. - Curiosity and passion for innovation. - Ambitious with a focus on long-term goals. - Willingness to explore the unknown. - Strong presentation skills. Educational Background and Experience: - Degree in Computer Science/Engineering (MBA preferred) or equivalent working experience. - Minimum of 14 years of technology experience with at least 10 years in Cybersecurity Product Management.,

An Environmental Manager develops and implements strategies for an organization to comply with environmental regulations and achieve sustainability goals. Key responsibilities include developing environmental policies, managing waste and pollution control, conducting audits, educating staff, and tracking the company's environmental performance to reduce its impact and ensure compliance.   Key Responsibilities Compliance and Regulations: Ensuring the organization adheres to all local, national, and international environmental laws and regulations.  Sustainability Strategies: Developing and implementing initiatives to reduce waste, conserve resources, manage pollution, and promote sustainable practices.  Environmental Audits: Conducting regular audits to assess emissions, contamination, and overall environmental performance.  Policy Development: Creating, implementing, and monitoring internal environmental policies and procedures.   Stakeholder Communication: Communicating with government authorities, clients, and internal stakeholders on environmental matters.  Staff Education: Educating employees on environmental issues, policies, and their responsibilities in achieving environmental goals.  Reporting: Preparing reports for management, regulatory bodies, and clients on the company's environmental performance and progress.   Typical Tasks  Investigating environmental incidents and developing action plans. Managing pollution control programs and waste treatment/recycling procedures. Staying updated on environmental trends, legislation, and best practices. Conducting research and developing proposals for environmental improvements. Managing budgets and timelines for environmental projects and operations.  

Service Delivery Managers coordinate the delivery of services to clients and manage employees involved in the delivery process. Common work activities include developing the processes and procedure for delivering services, meeting with clients to discuss and coordinate service options, supervising employees involved in the delivery process, monitoring the cost of the delivery process and documenting service results for all clients.

Responsibilities: Design and implement an inventory tracking system to optimize inventory control procedures. Examine the levels of supplies and raw material to determine shortages. Document daily deliveries and shipments to update inventory. Prepare detailed reports on inventory operations, stock levels, and adjustments. Evaluate new inventory to ensure its ready for shipment. Perform daily analysis to predict potential inventory problems. Order new supplies to avoid inefficiencies or excessive surplus. Analyze different suppliers to obtain the best cost-effective deals. Recruit and train new employees.

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

We are looking for a Customer Service Representative to join our team. The ideal candidate should be friendly, patient, and able to communicate clearly with customers. You will be responsible for answering questions, solving problems, and ensuring that every customer has a positive experience with our company. Responsibilities: Handle customer calls, emails, and chats in a polite and professional manner. Provide accurate information about products, services, and company policies. Resolve customer issues and complaints quickly and effectively. Keep records of customer interactions and update information in the system. Work with other departments to solve customer problems when needed. Follow up with customers to ensure their concerns are fully resolved. Meet daily and weekly targets for response time and customer satisfaction. Requirements: High school diploma or equivalent (Bachelors degree preferred). Good communication and listening skills. Basic computer knowledge and ability to use email, chat, and CRM tools. Ability to stay calm and professional under pressure. Positive attitude and willingness to learn. Previous customer service experience is an advantage, but not required. Key Skills: Customer Service, Communication Skills, Problem Solving, Email Support, Chat Support, Time Management, Teamwork

A Quality Engineering Lead is responsible for developing, implementing, and overseeing quality assurance strategies, leading a team to ensure software and system quality. Key responsibilities include creating test plans, reviewing test cases, leading manual and automated testing efforts, and collaborating with other teams to resolve issues. Essential skills include strong leadership, analytical and problem-solving abilities, communication, a deep understanding of quality methodologies, and expertise in test automation tools and programming languages. Job description    Team Leadership: Lead, mentor, and manage a team of quality engineers, delegate tasks, and provide feedback.    Quality Strategy: Develop and implement comprehensive quality assurance and test strategies.    Test Planning and Execution: Create and maintain detailed test plans, test cases, and test scripts, and oversee both manual and automated testing execution.    Defect Management: Lead regression and smoke testing, prioritize bug reports, and work with developers and stakeholders to resolve issues.    Collaboration: Act as a quality subject matter expert, collaborating with cross-functional teams like development, product, and project management.    Process Improvement: Monitor and evaluate the effectiveness of testing processes, identify trends, and implement improvements to enhance quality and efficiency.    Reporting: Analyze and report on quality metrics and test results. 

Airline Customer Service Agents work for air transport companies and are responsible for assisting passengers before and after flights. Typical job duties of an airline Customer Service Agent include greeting passengers, checking in passengers, assigning seat numbers, answering to client inquiries, labeling luggage, informing passengers on luggage restrictions, reassuring nervous passengers, weighing baggage, charging excess weight, and assisting unaccompanied children.

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

Customer Service Executives motivate and supervise employees in the customer service department of a company. Their work helps ensuring a high level of customer satisfaction and company profitability. Those interested in a Customer Service Executive position should be able to complete work activities such as hiring staff, determining training needs, implementing customer service procedures, finding solutions for the most difficult customer issues, analyzing reports, taking disciplinary action when needed, and conducting employee appraisal programs.

A field service technician installs, maintains, and repairs equipment at customer locations, providing on-site support across various industries like manufacturing, IT, and healthcare. Key responsibilities include performing routine maintenance, troubleshooting and fixing technical issues, and managing parts and tools for tasks like equipment repair, system checks, and customer service.  Core responsibilities Installation: Install and set up new equipment or systems at customer sites. Maintenance: Perform routine inspections and preventive maintenance to ensure equipment is running efficiently. Repair: Troubleshoot and fix malfunctioning equipment, replacing parts as needed. Customer service: Interact with customers to address their issues and ensure satisfaction. Documentation: Maintain accurate records of service calls, maintenance performed, and parts used. 

Job DescriptionLead DevOps EngineerWork Mode - Contract to HireExperience - 8+ YearsLocation - Remote We are seeking an experienced Lead DevOps Engineer to lead and optimize DevOps practices across cloud environments. The ideal candidate will have a strong technical background, proven leadership experience, and the ability to assess and enhance existing CI/CD systems and infrastructure performance.Key ResponsibilitiesInvestigate and analyze current CI/CD pipelines, cloud infrastructure, and automation processes.Identify performance bottlenecks, security gaps, and process inefficiencies; propose and implement improvements.Communicate findings, recommendations, and progress updates directly with client stakeholders.Lead and mentor a 10-member DevOps team, ensuring best practices and high-quality delivery.Drive technical remediation and migration efforts, including Azure-to-AWS transitions.Collaborate with cross-functional teams to ensure system reliability, scalability, and continuous integration.Manage infrastructure as code (IaC) implementations using Terraform and related tools.Oversee containerization and orchestration with Docker and Kubernetes.8+ years of strong, hands-on DevOps engineering experience.Proven experience in leadership and stakeholder management.Expertise in Azure and AWS cloud environments, including migration and optimization.Proficient in Terraform, Docker, and Kubernetes.Strong understanding of CI/CD best practices, infrastructure automation, and system monitoring.Excellent communication skills with experience in client-facing roles.Ability to assess, design, and implement scalable, high-performance DevOps solutions rapidly.Must-Have SkillsLeadership and Team ManagementDevOps EngineeringAzure AWS MigrationTerraform (IaC)DockerKubernetesIf interested kindly drop your mail to sanjai@vysystems.com

Job Title: Databricks LeadLocation: RemoteExperience: 8+ YearsApply: sanjai@vysystems.comAbout the RoleWe are seeking a skilled Databricks Developer with hands-on experience in Apache Spark, PySpark, AWS and data engineering on the Azure Databricks platform. The ideal candidate will design and implement scalable data pipelines, optimize data processing workflows, and contribute to building robust data solutions supporting analytics and business intelligence initiatives.Key ResponsibilitiesDesign, develop, and maintain data pipelines and ETL workflows using Databricks (PySpark, SQL, Scala, or Python).Develop scalable and optimized data processing solutions for large datasets.Work with Azure Data Lake, Delta Lake, and Azure Data Factory (ADF) to build end-to-end data solutions.Implement data transformations, aggregations, and cleansing within Databricks.Collaborate with data architects, analysts, and business stakeholders to translate requirements into technical designs.Optimize Spark jobs for performance and cost efficiency.Monitor, debug, and troubleshoot Databricks jobs and clusters.Ensure best practices for data governance, quality, and security.Contribute to CI/CD pipelines for data workflows and infrastructure automation.Document processes, workflows, and code to ensure maintainability.