shift-lead-jobs-in-aligarh, Aligarh

4 Shift Lead Jobs nearby Aligarh

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posted 2 weeks ago

Client Relationship Manager

N T Woods Pvt. Ltd
experience2 to 6 Yrs
location
Aligarh, All India
skills
  • Client Relationship Management
  • Issue Resolution
  • Product Knowledge
  • Aftersales Service
  • Client Feedback Collection
Job Description
Role Overview: You will be responsible for ensuring all leads from clients are followed through after the placement of an order. This involves providing regular updates and communication to meet client expectations and deadlines. Additionally, you will provide exceptional after-sales service to existing clients, maintaining proactive communication to address their needs and foster long-term relationships. You will actively collect genuine client feedback to enhance products, services, and overall client experience, implementing improvements based on insights gathered. Resolving client queries promptly and professionally, offering relevant information about the company's products and services as per client requirements, and acting as the primary point of contact for complaints or escalations will also be part of your role. Key Responsibilities: - Ensure all leads from clients are followed through after order placement - Provide exceptional after-sales service to existing clients for continued satisfaction - Actively request and collect genuine client feedback to improve products and services - Understand and resolve client queries with prompt and professional solutions - Offer relevant information about products and services based on client requirements - Act as the primary point of contact for complaints or escalations Qualifications Required: - Previous experience in client relationship management or a similar role - Strong communication and interpersonal skills - Ability to handle and resolve client issues efficiently - Knowledge of products and services to provide relevant information to clients Please note that the job type for this position is full-time with a day shift schedule. The work location is in person. Role Overview: You will be responsible for ensuring all leads from clients are followed through after the placement of an order. This involves providing regular updates and communication to meet client expectations and deadlines. Additionally, you will provide exceptional after-sales service to existing clients, maintaining proactive communication to address their needs and foster long-term relationships. You will actively collect genuine client feedback to enhance products, services, and overall client experience, implementing improvements based on insights gathered. Resolving client queries promptly and professionally, offering relevant information about the company's products and services as per client requirements, and acting as the primary point of contact for complaints or escalations will also be part of your role. Key Responsibilities: - Ensure all leads from clients are followed through after order placement - Provide exceptional after-sales service to existing clients for continued satisfaction - Actively request and collect genuine client feedback to improve products and services - Understand and resolve client queries with prompt and professional solutions - Offer relevant information about products and services based on client requirements - Act as the primary point of contact for complaints or escalations Qualifications Required: - Previous experience in client relationship management or a similar role - Strong communication and interpersonal skills - Ability to handle and resolve client issues efficiently - Knowledge of products and services to provide relevant information to clients Please note that the job type for this position is full-time with a day shift schedule. The work location is in person.
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posted 3 weeks ago

Assistant Manager

M Care Export
experience12 to 16 Yrs
location
Aligarh, Uttar Pradesh
skills
  • Strong communication skills
  • Quality orientation
  • Willingness to learn
  • Ability to manage tasks efficiently
  • Problemsolving mindset
  • Verbal
  • written communication skills in English
  • Ability to multitask
  • Organizational skills
  • Knowledge of MS Office tools
  • Interest in pharmaceutical industry standards
  • global trade processes
Job Description
As an Assistant Manager in the pharmaceutical export team, you will play a crucial role in ensuring the smooth functioning of export operations. Your responsibilities will include: - Assisting in managing day-to-day export operations and coordinating with various departments for order execution. - Handling documentation and logistics for international shipments. - Effective communication with clients, suppliers, logistics partners, and internal teams. - Ensuring timely dispatch of goods and compliance with export regulations. - Monitoring quality checks with the QA/QC team to maintain product standards. - Supporting senior management in market research, lead generation, and customer service. - Preparing reports, maintaining records, and enhancing operational efficiency. - Quick adaptation to the specific needs of pharmaceutical exports and international trade requirements. Qualifications and Skills required for this role: - Bachelor's degree in any discipline (Science, Commerce, Business, or related fields). - 12 years of work experience preferred; freshers with the right attitude are welcome. - Strong verbal and written communication skills in English. - Ability to multitask, stay organized, and work well under pressure. - Positive attitude, problem-solving mindset, and willingness to take ownership. - Basic knowledge of MS Office tools (Excel, Word, Email). - Interest in learning about pharmaceutical industry standards and global trade processes. This is a full-time position with a day shift schedule. The work location is in person.,
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posted 1 week ago

Production Manager

Jobseekerspage.com
experience5 to 10 Yrs
location
Aligarh, Uttar Pradesh
skills
  • Production Planning
  • Quality Assurance
  • Process Improvement
  • Team Management
  • Compliance
  • Safety
  • Mechanical Engineering
  • Production Engineering
  • Lean Manufacturing
  • ERP
  • Manufacturing Software
  • Machinery Maintenance
Job Description
As a Production Manager in the hardware manufacturing industry, your role will be crucial in overseeing the end-to-end production operations of the manufacturing unit. You will be responsible for efficient production planning, quality control, workforce management, and ensuring adherence to safety standards to achieve production targets while optimizing costs and ensuring product quality. Key Responsibilities: - Develop and execute production schedules based on sales forecasts and inventory requirements. - Ensure optimal utilization of manpower, machinery, and materials. - Monitor daily production output and address any deviations. - Enforce quality standards throughout the production process. - Coordinate with QA teams to implement corrective actions for defects. - Conduct periodic inspections and audits. - Implement lean manufacturing, 5S, and other improvement methodologies. - Identify bottlenecks and drive process optimization initiatives. - Reduce wastage and manufacturing costs. - Lead, train, and monitor production supervisors, technicians, and operators. - Ensure proper shift planning and labor deployment. - Foster a culture of safety, discipline, and accountability. - Coordinate with maintenance teams for preventive and breakdown maintenance. - Ensure all machines run efficiently with minimal downtime. - Ensure compliance with industry standards, statutory norms, and company policies. - Maintain safe working conditions and enforce EHS protocols. Qualifications & Skills: - Bachelor's degree in Mechanical/Production Engineering or related field. - 5-10 years of experience in hardware or similar manufacturing industry. - Strong knowledge of production processes, quality systems, and lean concepts. - Excellent leadership, analytical, and decision-making skills. - Proficiency with ERP/manufacturing software. You will play a pivotal role in driving the production operations towards efficiency, quality, and compliance while leading a team of dedicated professionals in the hardware manufacturing industry.,
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posted 1 month ago

Account Executive

Convenience Tours and Travels
experience2 to 6 Yrs
location
Aligarh, Uttar Pradesh
skills
  • negotiation skills
  • MS Office Suite
  • Salesforce
  • HubSpot
  • Tally
  • persuasion skills
  • organizational skills
  • project management skills
  • CRM software
Job Description
As an Account Executive, you will play a crucial role in our team by utilizing your excellent negotiation and persuasion skills to build strong rapport with clients and colleagues. Your strong organizational and project management skills will be key in managing accounts effectively. Proficiency with MS Office Suite is a must, along with knowledge of industry trends and market dynamics. Experience working with CRM software such as Salesforce and HubSpot to track leads, manage accounts, and generate reports will be advantageous. Additionally, familiarity with Tally is required for this role. - Build strong rapport with clients and colleagues - Utilize excellent negotiation and persuasion skills - Demonstrate strong organizational and project management skills - Proficiency with MS Office Suite - Knowledge of industry trends and market dynamics - Experience with CRM software like Salesforce, HubSpot - Familiarity with Tally The company provides cell phone reimbursement as a benefit. The job type is full-time, with a day shift schedule preferred. The work location is in person.,
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posted 1 month ago

Sales Executive Personality Development

Jobs Territory Hiring For Oratrics
experience1 to 2 Yrs
Salary2.0 - 5 LPA
location
Lucknow
skills
  • communication skills
  • lead generation
  • personality development
  • counselling
  • communication
  • onboarding
  • crm
  • sales target
  • sales executive
  • maintain crm
Job Description
Job Title: Sales Executive Personality Development Location: Jankipuram, Lucknow Work Type: Work from Office Working Days: 6 Days (Monday Week Off)  About the Role We are looking for an enthusiastic and well-groomed Sales Executive for our Personality Development division based in Lucknow. The ideal candidate will have excellent communication skills, a passion for sales, and the ability to connect confidently with clients. Candidates with prior experience in Edtech or a related field will be preferred.  Key Responsibilities Reach out to potential clients and promote personality development programs. Handle inbound and outbound calls to generate leads and convert prospects. Counsel and guide students or professionals about suitable programs. Achieve weekly and monthly sales targets. Maintain CRM records and follow up with clients. Coordinate with senior sales managers for closing leads and ensuring smooth onboarding.  Requirements Experience: 1-2 years of experience in sales preferred (Freshers with excellent communication skills are welcome). Education: Any graduate background. Communication: Excellent verbal and written communication skills in English & Hindi. Personality: Well-groomed, confident, and good presentation skills. Notice Period: Immediate joiners or candidates with 10-15 days notice period preferred. Shift Timing: USA Shifts: 8 PM to 6 AM IST (2 openings; 1 hour based on daylight savings) India Shifts: 11 AM to 9 PM IST (3 openings)  Interview Process Virtual Interview: Initial screening via video call. Video Submission: Duration: 2.5-3 minutes Content: Professional background, experience, and introduction Guidelines: White background Formal/wellness dressing Groomed appearance Clear sound and video quality Final Round: Interview with the Senior Sales Manager  Compensation Competitive salary based on experience and performance.  Who Can Apply Local candidates from Lucknow only. Enthusiastic individuals eager to build a career in sales and personality development. Immediate joiners or short notice period candidates.
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posted 2 days ago

Sales Executive

AASAANJOBS PRIVATE LIMITED Hiring For AASAANJOBS PRIVATE LIMITED
experience1 to 5 Yrs
Salary50,000 - 2.5 LPA
WorkContractual
location
Lucknow, Kolkata
skills
  • outbound call center
  • telecalling
  • telesales
  • telemarketing
  • outbound sales
  • lead generation
  • outbound process
  • outbound calling
Job Description
We're hiring for Telesales Urgent hiring for Telemarketing ExecutiveJob Location:- Hazratganj, Lucknow and Kolkata, West BengalSalary:- Up to 18k (In hand) + ESI/PF + Insurance + Incentives and other bonus(Fixed salary depends on the interview based) Job Description:-100% sales calling (outbound process)Scheduling appointments for venue sales and direct sales out of these calls.Understanding the customers profile from Sales aspects understanding the business perspective to generate the sale leads only (not sales)Outbound callsComfortable making calls and talking to prospects all day Job Requirements:-Qualification:- Graduate/Post GraduateAge:- Below 32 YearsMale & Female both can apply Job Details:-6 Days workingRotational week off(1)Day shift(10am to 7pm)Interview Mode:- FTF(2 Rounds) Thanks & RegardsHR Deepti8591302109Aasaanjobs pvt ltd
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posted 1 month ago

Online Bidder

Webnotics Solutions
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • Online Bidding
  • Proposal Writing
  • Lead Generation
  • Client Acquisition
  • Communication
  • Negotiation
  • Market Research
  • Project Coordination
  • Relationship Management
  • Sales Skills
  • English Communication
  • IT Industry Knowledge
  • Night Shift Availability
  • SelfMotivated
  • CRM Tools
Job Description
You are an experienced Online Bidder who will be joining a dynamic team at a leading IT & Web Development company. Your role will involve acquiring projects through various platforms like Upwork, Freelancer, Fiverr, and PeoplePerHour. Your strong English communication skills, understanding of IT services, and proven track record in generating leads and closing deals will be key to your success. **Key Responsibilities:** - *Bidding & Proposal Writing:* Create and submit high-quality proposals on Upwork, Freelancer, Fiverr, and other freelance platforms. - *Lead Generation & Client Acquisition:* Identify potential clients and convert them into long-term business relationships. - *Communication & Negotiation:* Engage with clients via messages, emails, and calls to understand their requirements and negotiate project terms. - *Market Research & Strategy:* Stay updated with industry trends, analyze competitors, and adjust bidding strategies accordingly. - *Project Coordination:* Collaborate with the technical team to align client expectations with service offerings. - *Follow-Ups & Relationship Management:* Maintain strong communication with existing and potential clients for repeat business and referrals. - *Achieve Monthly Sales Targets:* Meet or exceed set revenue and project acquisition goals. **Requirements:** - *Experience in Online Bidding:* 1-3 years of experience in Upwork, Freelancer, Fiverr, PeoplePerHour, or similar platforms. - *Strong English Communication:* Excellent written and spoken English skills for proposal writing and client interaction. - *IT Industry Knowledge:* Understanding of web development, mobile apps, software solutions, and digital services. - *Negotiation & Sales Skills:* Ability to persuade clients, handle objections, and close deals effectively. - *Availability for Night Shift:* Must be willing to work during US/International time zones (IST Night Shift). - *Self-Motivated & Target-Oriented:* Ability to work independently and manage multiple proposals efficiently. - *Familiarity with CRM & Tracking Tools:* Experience with tools like HubSpot, Trello, ClickUp, or Google Sheets is a plus. You will enjoy benefits such as competitive salary with performance-based incentives, remote work flexibility, career growth opportunities within the company, and a supportive work environment where you will collaborate with experienced developers, designers, and digital marketers.,
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posted 2 months ago

Inside sales team lead

Bizaccenknnect Pvt. Ltd.
experience3 to 7 Yrs
location
Noida, Uttar Pradesh
skills
  • Leadership
  • Team Management
  • Analytical Skills
  • Communication Skills
  • Interpersonal Skills
  • Process Improvement
  • Decisionmaking Skills
  • Performance Tracking
Job Description
Role Overview: You will be responsible for leading and managing a team of 25-30 Inside Sales Executives. Your key responsibilities will include overseeing Call Detail Records (CDR) and Roster Management, addressing and resolving supervisor-level escalations and customer calls, demonstrating a proactive and solution-oriented approach to team management, ensuring effective performance management and team motivation, and exhibiting excellent verbal and written communication skills. Key Responsibilities: - Lead and manage a team of 25-30 Inside Sales Executives - Oversee Call Detail Records (CDR) and Roster Management - Address and resolve supervisor-level escalations and customer calls - Demonstrate a proactive and solution-oriented approach to team management - Ensure effective performance management and team motivation - Exhibit excellent verbal and written communication skills Qualification Required: - Proven leadership and team management capabilities - Strong analytical and decision-making skills - Excellent communication and interpersonal skills - Experience in performance tracking and process improvement If you or someone you know meets the above criteria and is interested in exploring this opportunity, please feel free to reach out. This is a full-time position based in Noida with day and morning shifts. Contact: 9667044640 Job Type: Full-time Benefits: - Provident Fund Work Location: In person,
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posted 2 days ago

Assistant Team Leader

Universities Nation ( Campushala)
experience1 to 24 Yrs
location
Noida, Uttar Pradesh
skills
  • Admissions
  • Team management
  • Communication
  • Leadership
  • EdTech sales
  • CRM systems
  • Lead funnel management
  • Problemsolving
Job Description
Role Overview: As a key member of the team, your role will involve managing and motivating a team of counsellors to achieve monthly admissions targets. You will be responsible for monitoring team performance, tracking daily metrics, and ensuring accuracy in the CRM system. Supporting counsellors in student handling, lead conversions, and managing escalated cases will also be part of your responsibilities. Additionally, conducting training sessions, providing feedback, and maintaining counselling quality standards will be crucial to your success. Collaboration with marketing, operations, and university partners will be essential to ensure a smooth workflow. Key Responsibilities: - Manage and motivate a team of counsellors to meet monthly admissions targets - Monitor team performance, track daily metrics, and ensure CRM accuracy - Support counsellors in student handling, lead conversions, and escalated cases - Conduct training sessions, provide feedback, and maintain counselling quality standards - Coordinate with marketing, operations, and university partners for smooth workflow Qualifications Required: - 24 years of EdTech sales/admissions experience; 1+ year in a senior or team support role - Strong communication, leadership, and problem-solving abilities - Hands-on experience with CRM systems and lead funnel management - Target-driven, organized, and adaptable to a fast-paced environment Additional Company Details: The company provides cell phone reimbursement as a benefit. For this role, relocation to Noida, Uttar Pradesh is required. The work location is in person at Noida, Uttar Pradesh during the day shift. Leadership experience of 2 years is required for this position.,
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posted 2 days ago

PHP Developer & Team Lead

NetMaxims Technologies Pvt. Ltd.
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • PHP
  • Laravel
  • Symfony
  • CodeIgniter
  • HTML5
  • CSS3
  • JavaScript
  • AJAX
  • MySQL
  • PostgreSQL
  • Git
  • ObjectOriented Programming OOP
Job Description
You will play a crucial role in leading the design, development, and maintenance of high-quality PHP-based web applications. Your main responsibilities will revolve around writing clean, efficient, and well-documented code in accordance with coding standards and best practices. It is essential that you have experience working with PHP frameworks such as Laravel (primary), Symfony, or CodeIgniter. Collaboration with front-end developers and cross-functional teams to seamlessly integrate user-facing components with back-end logic will be a key aspect of your role. Additionally, you will be tasked with defining project goals, crafting detailed development plans, delegating tasks, and overseeing their execution. Effective communication with internal stakeholders and clients to gather requirements, provide updates, and manage expectations will be vital. You will also be responsible for conducting code reviews and guiding junior developers to uphold quality and consistency in the development process. To excel in this position, you must demonstrate a strong expertise in PHP (particularly Laravel) and possess a solid grasp of Object-Oriented Programming (OOP) principles. A minimum of 5 years of hands-on experience in Laravel-based development is a prerequisite. While a Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, it is imperative that you have proficient knowledge of HTML5, CSS3, JavaScript, and AJAX. Experience working with relational databases like MySQL or PostgreSQL is essential, along with familiarity with version control systems, especially Git. Furthermore, you should have a comprehensive understanding of web application security best practices and performance optimization techniques. Strong analytical, organizational, and problem-solving skills are indispensable for this role. Previous experience in leading teams and managing projects, ideally in an Agile environment, will be highly advantageous. This is a full-time position with a day shift schedule, and the work location is on-site.,
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posted 2 months ago
experience1 to 5 Yrs
location
Agra, Uttar Pradesh
skills
  • Online Bidding
  • Lead Generation
  • Client Acquisition
  • Communication
  • Negotiation
  • Market Research
  • Project Coordination
  • Relationship Management
  • Negotiation Skills
  • FollowUps
  • Sales Targets
  • English Communication
  • IT Industry Knowledge
  • Sales Skills
  • Night Shift Availability
  • SelfMotivated
  • TargetOriented
  • CRM Tools
  • Tracking Tools
Job Description
As an experienced Online Bidder at Webnotics, your role is crucial in acquiring projects and growing our business through platforms like Upwork, Freelancer, Fiverr, and PeoplePerHour. Your strong English communication skills, IT services understanding, and proven track record in lead generation and deal closure are essential for success. **Key Responsibilities:** - **Bidding & Proposal Writing:** Create and submit high-quality proposals on various freelance platforms. - **Lead Generation & Client Acquisition:** Identify potential clients and establish long-term business relationships. - **Communication & Negotiation:** Engage with clients to understand their needs and negotiate project terms effectively. - **Market Research & Strategy:** Stay updated on industry trends, analyze competitors, and adjust bidding strategies. - **Project Coordination:** Collaborate with the technical team to align client expectations with service offerings. - **Follow-Ups & Relationship Management:** Maintain strong communication with clients for repeat business and referrals. - **Achieve Monthly Sales Targets:** Meet or exceed revenue and project acquisition goals. **Requirements:** - **Experience in Online Bidding:** 1-3 years of experience on platforms like Upwork, Freelancer, Fiverr, etc. - **Strong English Communication:** Excellent written and spoken English skills for proposal writing and client interaction. - **IT Industry Knowledge:** Understanding of web development, mobile apps, software solutions, and digital services. - **Negotiation & Sales Skills:** Ability to persuade clients, handle objections, and close deals effectively. - **Availability for Night Shift:** Willingness to work during US/International time zones (IST Night Shift). - **Self-Motivated & Target-Oriented:** Ability to work independently and manage multiple proposals efficiently. - **Familiarity with CRM & Tracking Tools:** Experience with tools like HubSpot, Trello, ClickUp, or Google Sheets is a plus. In this role, you will be rewarded with performance-based incentives, including a competitive salary and commissions on successful deals. You will also enjoy the flexibility of remote work, career growth opportunities within a fast-paced IT company, and a supportive work environment collaborating with experienced developers, designers, and digital marketers.,
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posted 2 months ago
experience3 to 7 Yrs
location
Noida, Uttar Pradesh
skills
  • Project Finance
  • Financial Analysis
  • Power Bi
  • Revenue Recognition
  • Project Accounting
  • ERP Systems
  • Cost Tracking
Job Description
Role Overview: As a Project Finance professional, you will be responsible for providing efficient project finance services, managing a portfolio of projects, and ensuring accurate revenue recognition calculations. Your role involves analyzing project costs, communicating project financial performance, and maintaining project budgets. Additionally, you will play a key role in project close-out and reconciling overall project financials. Key Responsibilities: - Manage and analyze project costs, revenue recognition, and profitability - Establish project budgets and provide accounting recommendations - Assist with subcontractor set-ups, agreements, and invoicing - Follow company policies for labor rates and transfer hours/expenses - Initiate invoicing requests with necessary documentation and ensure timely submissions - Monitor key indicators and help resolve project exceptions - Verify contract and change order characteristics for small-medium-sized projects - Utilize ERP, Power Bi, and other tools to produce and analyze reports - Attend project-related meetings to update the team on project financial status - Support proposal costings and submit client reports - Ensure compliance with revenue recognition policy and SOX 52-109 - Maintain accurate project data, assist with audits, and adhere to project accounting guidelines - Complete relevant training and provide training to new staff - Identify and recommend project finance processes/procedures - Contribute to the Project Finance Team and stay updated on processes and policies Qualifications Required: - Sound knowledge of project finance processes and procedures - Experience in project accounting and financial analysis - Familiarity with ERP systems, Power Bi, and cost tracking tools - Strong attention to detail and analytical skills - Excellent communication and interpersonal abilities - Ability to work in shift timings for ANZ projects (Note: The job also requires flexibility to work in shift timings for ANZ projects.),
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posted 3 weeks ago

Customer Service Team Lead

INTERDIZE SOLUTIONS LLP
experience3 to 7 Yrs
location
Lucknow, Uttar Pradesh
skills
  • Customer Support
  • Service
  • Communication skills
  • Problem solving
  • Customer service skills
  • CSAT
  • AHT
  • Shrinkage
  • SLA
  • Attrition management
  • Customer Satisfaction
  • Performance metrics
  • Training needs analysis
  • Objection handling
  • Postsales experience
  • Membership renewal
  • Proactive
  • Patient
  • Highpressure environment
  • Product expert
  • Operational Metrics
  • Quality scores
  • Rapport building
  • Complaint closure
  • Contact Centre operations
  • Detail oriented
  • Organizational skills
Job Description
Role Overview: As a Team Leader of the Customer Support and Service team, you will play a crucial role in managing post-sales experience and membership renewal for personalized customers. Your primary responsibility will be to mentor and develop your team to meet service metrics guidelines and retain customers through exceptional communication and problem-solving skills. You will need to be proactive, patient, and able to work in a high-pressure environment to ensure customer satisfaction and achieve performance objectives. Key Responsibilities: - Manage post-sales experience and service of premium members. - Mentor and develop the team to meet service metrics guidelines. - Effectively manage shift operations and track operational metrics such as CSAT, AHT, Shrinkage, Quality scores, SLA maintenance, and attrition management. - Handle escalation calls from customers and ensure closure of complaints. - Build strong rapport with the team and stakeholders to manage attrition effectively. - Evolve more effective work processes for improving customer interactions. - Constantly monitor and review performance metrics to achieve objectives. - Manage Contact Centre operations for consistent performance achievements. - Identify training needs of agents and collaborate with IT/HR/Training/Quality teams for effective implementation. Qualifications Required: - 3 years of experience in developing the above skills, including tele-marketing. - Familiarity with effective objection handling. - Extremely detail-oriented with strong organizational skills. - Bachelor's Degree in a relevant field.,
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posted 2 months ago

Shift Manager

Hindustan Dockyard Pvt.Ltd.
experience2 to 6 Yrs
location
Lucknow, Uttar Pradesh
skills
  • Communication skills
  • Strong leadership
  • Organizational skills
  • Problemsolving skills
Job Description
Role Overview: You will be responsible for overseeing daily operations to ensure smooth and efficient functioning of the shift. This includes managing inventory and stock levels, coordinating rider operations, monitoring rider performance, resolving customer issues, and providing excellent support. Additionally, you will lead and motivate a team of store associates or riders, supervise and train team members, and address team member concerns. Key Responsibilities: - Oversee daily operations, ensuring smooth and efficient functioning of the shift. - Manage inventory and stock levels to meet customer demand. - Coordinate and manage rider operations, optimizing delivery routes and schedules. - Monitor rider performance and ensure timely deliveries. - Resolve customer issues and provide excellent support. - Lead and motivate a team of store associates or riders. - Supervise and train team members, ensuring they adhere to standards. - Address team member concerns and provide guidance and support. - Ensure customer satisfaction by addressing concerns and resolving issues promptly. - Maintain a high standard of customer service. - Track performance metrics and identify areas for improvement. - Implement strategies to enhance efficiency and productivity. - Ensure compliance with safety, sanitation, and cleanliness standards. - Lead the hiring, onboarding, and training of picker/packer candidates. - Role model expected behavior and coach team on hospitality standards. - Set standards to ensure the team handles all customer concerns in a timely and sustainable manner. - Empower the team to satisfy customer needs and resolve concerns. - Remove barriers to delivering Hospitality behaviors during the shift. Qualifications Required: - Strong leadership and communication skills. - Ability to motivate and manage a team. - Excellent organizational and problem-solving skills. - Ability to work in a fast-paced environment. - Experience in operations management or a related field is a plus. - Familiarity with delivery operations or logistics is a plus. Please note that the job type is full-time with benefits including health insurance. The work location is in person with a schedule that may include day shift, morning shift, night shift, and rotational shift. Additionally, there is a performance bonus offered.,
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posted 1 week ago

Team Lead - Network Operations Center

Multiverse Solutions Private Limited
experience8 to 12 Yrs
location
Noida, Uttar Pradesh
skills
  • Team Management
  • Escalation Management
  • Shift Planning
  • Automation
  • SOPs
  • Capacity Building
  • Technical Troubleshooting
  • Communication Skills
  • Managed Support Services
  • SLA Adherence
  • Mentorship
  • Cloud Platform Technologies
Job Description
As a Team Lead (Managed Support Services) at Multiverse, your main responsibility will be to oversee the delivery of managed support services for public cloud platforms. You will lead a team of support engineers in providing round-the-clock support to customers in India and abroad. Key Responsibilities: - Monitor service desk tickets to ensure adherence to SLAs - Serve as an escalation/emergency contact for critical incidents - Escalate issues to management with timely updates - Work with customers and stakeholders to resolve operational tasks within SLA - Efficiently plan shifts and ensure adherence to shift handover processes - Identify and automate routine tasks for optimization - Coordinate with OEM for technical interaction on escalated incidents - Develop and enforce SOPs within the team - Provide mentorship and guidance to team members - Participate in service delivery reviews and ensure technical deliverables - Monitor overall service and team performance, ensure compliance with processes - Provide effort and cost estimates to customers Desired Skills And Experience: - Experience in managing a team in a managed support services delivery environment - Technical expertise in installation, configuration, and troubleshooting across various technologies - Strong organizational and team management skills - Effective communication and collaboration abilities Qualification Criteria: - Bachelor's degree in computer science, Electronics, Telecommunications, or equivalent - Minimum 8 years of experience in managed support services - Experience in managing NOC services is desirable Please note that the above job description is for a Team Lead (Managed Support Services) position at Multiverse.,
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posted 2 months ago

Lead Generator US Process

Ekant Infotech Services Private Limited
experience1 to 5 Yrs
location
Lucknow, Uttar Pradesh
skills
  • Lead generation
  • Proposal preparation
  • Product knowledge
  • CRM
  • MS Office
  • Researching
  • Outgoing calls
  • English communication
Job Description
As an Outbound Sales Representative for a US process, your role will involve the following responsibilities: - Researching, tracking, maintaining, and updating leads - Making outgoing calls to develop new business - Researching and maintaining lead generation database - Participating in the preparation of proposals - Developing a strong knowledge of the company's products and services to facilitate the sales process Qualifications required for this role include: - Excellent English communication skills, both verbal and written - Experience in using CRM - Proficiency in MS Office including Word, Excel, and Outlook Please note that applicants with fluent English communication skills are preferred for this position. The company offers benefits such as internet reimbursement, paid sick time, and performance bonuses. The work schedule includes Monday to Friday night shifts. This is a full-time position with permanent employment. If you are comfortable working night shifts in the office, have a Bachelor's degree, at least 1 year of work experience, and are fluent in English, you are encouraged to apply for this role in Lucknow, Uttar Pradesh. Join the team to contribute to the company's success and grow your career in outbound sales for the US process.,
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posted 2 months ago

Lead C++ SQL

Iris Software
experience8 to 12 Yrs
location
Noida, Uttar Pradesh
skills
  • C
  • SQL
  • STL
  • Git
  • Unix systems
  • Automated testing platforms
  • Unit tests
  • Scrum principles
  • Verbal
  • written communication
Job Description
As a Senior C++ and SQL Developer at Iris Software, you will be working on challenging projects utilizing your 8+ years of proven experience in the field. Your role will involve the following key responsibilities: - Strong proficiency in C++ with a thorough knowledge of the language specification - Proficiency in using the standard library STL, containers, and algorithms - Understanding of memory management in non-garbage collected environments - Knowledge of templates in C++ - Familiarity with low-level threading primitives and real-time environments - Implementation of automated testing platforms and unit tests - Good knowledge of Unix systems - Proficient understanding of code versioning tools such as Git - Familiarity with continuous integration - Understanding of scrum principles and sprint goals aligned with industry best practices - Collaboration skills and excellent verbal and written communication - Openness to work in the UK Shift (10 am to 9 pm IST with 8 hours of productive work) Desirable skills include good domain experience in Financial services/capital markets/investment banking and knowledge in writing Stored procedures and performance tuning. Qualification Required: - B.Tech or MCA At Iris Software, we value our employees and provide a supportive work environment that encourages personal and professional growth. We offer world-class benefits including comprehensive health insurance, competitive salaries, flexible work arrangements, and ongoing learning opportunities. Join us and experience a workplace where your success and happiness are valued.,
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posted 2 months ago

SEO Project Manager- Night shift

Graygraph Technologies Pvt Ltd
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • Digital Marketing
  • Project Management
  • Technical Skills
  • MS Word
  • MS Excel
  • MS PowerPoint
Job Description
Role Overview: As a Project Manager at our company, you will work closely with US/International clients, overseeing projects in the realm of Digital Marketing. Your main focus will be on fostering strong relationships with clients and key stakeholders, ensuring the smooth operation of client accounts. It will be your responsibility to manage client receivables, plan monthly retentions, and execute them effectively. Moreover, you will take the lead in developing solutions to meet customer requirements efficiently. Key Responsibilities: - Manage projects and cultivate profitable relationships with clients and key stakeholders - Coordinate across departments to ensure the seamless operation of client accounts - Document all client requests and feedback promptly for follow-up - Attain strategic customer objectives and account plans set by company management - Drive solution development initiatives to effectively meet customer needs - Conduct regular online meetings with clients to oversee performance objectives and evaluate customer needs Qualifications Required: - Strong written and verbal communication skills - Prior experience in Digital Marketing - Project Management expertise and Technical Skills are advantageous - Excellent relationship-building abilities - Proficient in MS Word, MS Excel, and MS PowerPoint The company provides fixed working hours, a 5-day work week, enticing incentives, and a dynamic work environment that is youthful and vibrant.,
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posted 2 months ago

HR Lead

White force'company
experience5 to 9 Yrs
location
Ghaziabad, Uttar Pradesh
skills
  • Talent Acquisition
  • Recruitment
  • Workforce Planning
  • Performance Management
  • Employee Engagement
  • Employee Relations
  • HR Policy
  • Compliance
  • HR Strategy
  • Reporting
  • Talent Retention
  • Learning Development
Job Description
As a Talent Acquisition & Management specialist, you will be responsible for leading end-to-end recruitment processes for mid to senior-level roles. Your role will involve collaborating with department heads to drive workforce planning and implementing talent retention strategies to reduce attrition. Key Responsibilities: - Lead end-to-end recruitment for mid to senior-level roles - Drive workforce planning in collaboration with department heads - Implement talent retention strategies and reduce attrition In the area of Performance Management, you will drive goal-setting, performance reviews, and career development plans. Additionally, you will be required to train managers on providing performance feedback and conducting appraisals. Key Responsibilities: - Drive goal-setting, performance reviews, and career development plans - Train managers on performance feedback and appraisals For Employee Engagement & Relations, your role will involve fostering a positive workplace culture through engagement initiatives. You will also act as a point of contact for employee grievances, conflict resolution, and team morale. Key Responsibilities: - Foster a positive workplace culture through engagement initiatives - Act as a point of contact for employee grievances, conflict resolution, and team morale In terms of HR Policy & Compliance, you will ensure that HR policies are up-to-date and compliant with labor laws. You will also handle HR audits, documentation, and legal compliance. Key Responsibilities: - Ensure HR policies are up-to-date and compliant with labor laws - Handle HR audits, documentation, and legal compliance Regarding Learning & Development, you will identify training needs and manage learning programs to promote continuous professional growth within the organization. Key Responsibilities: - Identify training needs and manage learning programs - Promote continuous professional growth In HR Strategy & Reporting, your role will involve analyzing HR metrics and presenting data-driven insights to leadership. You will also contribute to strategic HR planning and organizational development. Key Responsibilities: - Analyze HR metrics and present data-driven insights to leadership - Contribute to strategic HR planning and organizational development This is a full-time position with benefits including Provident Fund. The work schedule is during the day shift, and the work location is in person.,
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posted 2 weeks ago

Lead Network Engineer

Infinite Computer Solutions
experience4 to 8 Yrs
location
Noida, Uttar Pradesh
skills
  • Wireless Communication
  • Linux
  • SIP
  • Diameter
  • Kubernetes
  • VNF
  • CNF
  • IMS core
  • RTPRTCP protocol
  • Open shift
  • 5G
Job Description
As a candidate for the role, you should have a B-Tech/BE degree in ECE or IT and possess 5 years or less of experience. Your responsibilities will include: - Demonstrating a strong understanding of Wireless Communication technologies such as 2G, 3G, and 4G - Having knowledge in VNF and CNF - Possessing knowledge in IMS core components including P-CSCF, S-CSCF, I-CSCF, TAS, MRF, BGCF, MGCF, MGW, and MSS - Demonstrating hands-on experience in Linux - Having extensive experience in SIP, Diameter, and RTP/RTCP protocols - Maintaining a positive attitude while working in critical environments - Being flexible to work different shifts based on regional requirements - Having experience in Kubernetes Additionally, knowledge in OpenShift and 5G technologies will be considered an added advantage. Please note: The company requires a B.Tech qualification with a minimum of 4 years and a maximum of 6 years of experience for this position.,
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