12,090 Service Lead Jobs in Noida

About the Role: As a Supervisor in a fast-paced BPO environment, you will be responsible for leading, motivating, and managing a team of associates to deliver exceptional customer support and meet business objectives. You will ensure service excellence through performance management, quality monitoring, process improvements, and stakeholder collaboration. Key Responsibilities: Supervise day-to-day operations of the team, ensuring adherence to SLAs, KPIs, and quality standards. Monitor performance metrics and provide regular feedback, coaching, and mentoring to team members. Conduct quality audits and ensure compliance with company policies, procedures, and client requirements. Handle escalations effectively, providing timely resolution while maintaining customer satisfaction. Prepare performance reports, track progress, and share updates with management and stakeholders. Drive continuous improvement by identifying process gaps and implementing corrective actions. Facilitate team huddles, training sessions, and knowledge-sharing activities. Collaborate with cross-functional teams to align business goals and improve service delivery. Foster a positive and motivating team environment, promoting employee engagement and professional growth. Key Skills & Competencies Strong leadership and people management skills. Excellent communication and interpersonal abilities. Proficient in MS Office Suite and Google Workspace, with basic working knowledge of JIRA. Effective problem-solving and decision-making under pressure. Skilled in performance monitoring, analysis, and reporting. Solid understanding of BPO operations, quality frameworks, and escalation management. Proven ability to drive results through coaching, mentoring, and continuous improvement initiatives. Working Details: Location: AIHP Signature Sector 18 Udyog Vihar, Gurgaon, Haryana  Work Schedule: 5 Days a Week | Rotational Night Shifts | 2 Week-Offs  Eligibility: 1-2 Years Work from Office.  Preferred Qualifications: Graduate in any discipline. Prior experience in BPO operations (voice/non-voice, customer support, or back-office). 12 years of experience in a supervisory or team lead role.

Dear Candidates,  We are hiring Customer Service Executive (Domestic process) in Delhi  location Janakpuri, Delhi  Immediate joiner preferred   Salary upto 25k  Job Description Average /Excellent Communication skills in Hindi/English Candidate must have experience 1-2 years in customer service    Interested Candidates call directly Ruchika @9650997623      

Hiring for international voice process Min 1 yr exp in International voice process freshers can also apply  Location Gurgaon/Noida 5 days working 2 days off Max package 35k+ variables Both side cabs  Contact 8920254429 Deepanshi deepanshi.imaginators@gmail.com  

Urgent Hiring Customer Service Executive / Support Associate (Fresher) Location: Delhi Type: Full-time Experience: Fresher Role Overview: Were looking for fresh, enthusiastic candidates to join our Customer Support team. Full training will be provided to help you handle customer queries and deliver a good service experience. Responsibilities: Manage calls, emails, or chats Understand customer issues and respond accurately Resolve basic queries or escalate when needed Update interaction records Follow scripts and company guidelines Achieve daily/weekly performance goals Eligibility: 12th Pass / Diploma / Graduate (any stream) Fresher or up to 1 year of experience Good communication in English/regional language Basic computer and typing skills Positive, patient, and willing to learn Comfortable with shifts (if required) Preferred Traits: Active listener Team player Customer-first mindset Adaptable Salary: Negotiable / As per industry Benefits: Training, incentives, performance bonuses, health benefits (if applicable)

Urgent hiring for Recruitment Team Leader / Manager||Location:- Tilak nager, Delhi, Job Title: Recruitment Team Leader / Manager Company: Orbitouch Outsourcing Pvt. Ltd (OrbiTouch HR)Location: Tilak Nagar, New Delhi (near Tilak Nagar Metro)Industry: Recruitment & StaffingExperience: Minimum 5+ years CTC: Up to 4.2 LPA (Based on experience & interview performance)Working Days: 6 Days a weekShift Timing: 10:00 AM 6:30 PM (Saturday: 10:00 AM 5:00 PM)Work Mode: Work from Office (WFO only) Job Summary We are looking for a dynamic and experienced Recruitment Team Leader / Manager to join Orbitouch HR, a growing recruitment and staffing company. The ideal candidate will have proven expertise in end-to-end recruitment (IT & Non-IT), strong leadership abilities, and a client-centric approach to deliver efficient hiring solutions. Key Roles and Responsibilities 1. Candidate Sourcing & Screening Source and attract qualified candidates using job portals, social media, references, and professional networks. Conduct comprehensive screening through calls and interviews to assess candidate suitability. Maintain and update an organized candidate database for ongoing and future requirements. 2. Client Engagement & Management Build strong relationships with existing and new clients to understand their recruitment needs and business culture. Work closely with clients to prepare accurate job specifications and ideal candidate profiles. Ensure timely delivery and quality of profiles as per client expectations. 3. Interview Coordination & Process Management Schedule and coordinate interviews between candidates and clients. Guide candidates through the interview process, ensuring they are well-prepared and informed. Follow up with clients and candidates post-interview to facilitate smooth communication and closure. 4. Negotiation & Offer Management Manage offer negotiations, including salary discussions and joining formalities. Ensure smooth onboarding and candidate transition post-selection. 5. Team Leadership & Performance Management Lead, motivate, and mentor a team of recruiters to achieve monthly and quarterly hiring targets. Monitor and improve individual and team performance metrics. Provide training and support to enhance team productivity and quality of delivery. Manage client projects allocated to the team and ensure timely and satisfactory completion. Required Skills & Qualifications Minimum 5 years of recruitment experience (Domestic IT/Non-IT), with 2+ years in team leadership or client management. Proven expertise in end-to-end recruitment, client handling, and team coordination. Excellent communication, negotiation, and interpersonal skills. Strong understanding of recruitment tools, portals, and sourcing strategies. Fill in your details . (Mandatory)Name:-Contact no:-Email Id:-Qualification:-Current location:-Current organization name:-Industry:-Experience:-CTC:-Expected CTC:-Offer in Hand:-Notice Period :-Negotiable Notice Period :-Willing to Relocate:-Are you available for the final round F2F:-Kindly attach your updated resume.    Thanks & Regards Rani Gupta   Human resourcesMob-9211711380 Email ID:- rani@orbitouch-hr.com OrbiTouch Outsourcing Private LimitedOur Services: www.orbiTouch-HR.com  End-to-end HR & Recruitment Services. www.orbitVerify.com  Employee Background Verification.    

Description At Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cuttingedge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key job responsibilitiesThe candidate actively seeks to understand Amazons core business values and initiatives, and translates those into everyday practices. Some of the key result areas include, but not limited to: Experience in managing process and operational escalations Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps Be a SME for the process and a referral point for peers and junior team members Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes Ability to perform deep dive in the process and come up with process improvement solutions Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services Basic Qualifications A Bachelors Degree and relevant work experience of 3+ years. Excellent level of English and Spanish, C1 level or above. Candidate must demonstrate ability to analyze and interpret complex SOPs. Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements. Strong communication and interpersonal skills to effectively guide and mentor associates. Ability to work collaboratively with cross-functional teams. Thoroughly understand multiple SOPs and ensure adherence to established processes. Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation. Lead and participate in process improvement initiatives. Comfortable working in a fast paced, highly collaborative, dynamic work environment Willingness to support several projects at one time, and to accept re-prioritization as necessary. Adaptive to change and able to work in a fast-paced environment. Preferred Qualifications Experience with Artificial Intelligence interaction, such as prompt generation.

We are looking for--  US Travel Customer Service ( voice process)Location - gurgaon Night shift Salary upto - 45k ctc **Candidate must have 1 yr experience in US Travel** Share profile through wp -- 8670277458

Mega Hiring for @ccen+ure!! Customer Service (Voice Process)   Gurgaon Location 5 days working 24/7 shifts Both side cabs provided Work from Office Salary upto 5.5LPA+ Variables   Good Communication Skills Required IF ANYONE INTERESTED CAN CONTACT ME HEMANT@8800395426 EMAIL ID :Coolhemantbaluja@gmail.com

Job Description: We are hiring Customer Service Executives for leading MNC BPOs across Pune, Hyderabad, Mumbai, and Bangalore. This is an excellent opportunity for candidates looking to build a stable and rewarding career in the customer support domain. Key Responsibilities: Handle customer queries via calls, emails, or chat (based on process). Resolve complaints with a customer-first approach. Document all customer interactions clearly and accurately. Adhere to quality standards and process compliance. Maintain professionalism and courtesy throughout all interactions. Eligibility: Graduates / Undergraduates can apply. Excellent verbal and written communication skills. Willing to work in rotational shifts / night shifts (for international processes). Freshers encouraged; experience in BPO / Customer Service is a plus. Must be ready for immediate joining. Perks & Benefits: Fixed salary + attractive performance incentives. 5-day work week (depending on process). Cab facility (based on shift & location). Career growth and cross-process learning opportunities. Friendly work culture with international exposure. Walk-in or Apply Now Limited Openings! White Horse Manpower Consultancy Pvt. Ltd.#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,Jumma Masjid Road (Exit of Commercial Street), Bangalore 560051 Call/WhatsApp for Pune/Mumbai/Hyderabad/Bangalore Jobs: Contact: 9342431048/49 9972020040/50 9900777511 9620000443, 8151030036, 9008837779 810578222, 

 Full Stack Tester (Senior Test Lead)_Full-Time_Noida, Bengaluru_Hybrid Hi,Greetings from Best Infosystems Ltd.!We've spotted your impressive profile and have an exciting opportunity tailored to your skills and passions. Role- Full Stack Tester (Senior Test Lead)Experience: 5+ YearsJob Type: Full-TimeLocation: Noida, Bengaluru We are seeking a highly skilled and detail-oriented Senior QA Engineer with strong expertise in Automation Testing, Performance Testing, and deep understanding of the Airline domain. * Web-Automation (Any one): Selenium + Java or Selenium + Python Playwright + Python or Playwright + Typescript Any other automation tool * Mobile-Automation (Any one): Appium + Java or Appium + Python Any other mobile automation tool * API Automation (Any one): Postman + Newman RestAssured Any other tool * Performance (Any one): JMeter + Server side logging and metric capture (Any tool) LoadRunner + Server side logging and metric capture (Any tool) * Airline Domain-------------If you are interested, please share your updated resume along with the following details for the next steps: # Your full name ( First : Middle : Last ) ( All expanded ) :# Present Employer Name & Work Location :# Permanent / Contract Employee :# Current Location:# Preferred Location (Noida, Bengaluru):# Highest Qualification (University Name and Passing year):# Total experience:# Relevant experience as a Senior Test Lead in years:# Relevant experience in Full Stack Tester in years:# Relevant experience in Postman in years:# Relevant experience in RestAssured in years:# Relevant experience in Appium in years:# Relevant experience in Playwright in years:# Relevant experience in Airline Domain in years:# Current CTC and take home:# Expected CTC and take home:# Official Notice Period:# Are you serving notice period if yes then mention LWD:# Any offer you are holding (if yes please share the offer amount):# Date of Birth(DOB):# PAN Card Number (To upload your profile in the client's ATS):

Hiring for customer service5 days workingAmit Gandhi 99108775182 rotational offProfile Customer Service(voice process)US Shiftboth side cabsLocation Pune, Noidaneed grad +2 years exp in international bpoAmit Gandhi 9910877518

Urgent hiring for Service Engineer - Gurugram  Profile- Service engineer.Job Location-Gurgaon Experience: 2-3 yearsCTC: upto 7-8 LpaWorking days- 5 days ( work 24*7)  Required Skills- Robotic experience (Fanuc, Yaskawa, ABB, Panasonic etc.) or working at robot Integrator Have a knowledge of PLC, Integration and robot service.; Complex problem solving System thinking Programing mind-set Practical skill in mechanical and electrical   Other Requirements-   Good communication (English and Hindi) (read, write and speak) Completed more than 2 years in his current firm. Ready to work 24*7 Ready to relocate Having their own conveyance. Having contact in general industries. Team work Time management. Ready for frequent travel. Local engineer preferred. Conveyance, DA and other expenses extra.   // Interested candidates can share there CV on Mail or What's app for shortlisting //  Thanks & regards.  Manshi Agnihotri (HR)  Mob-+91-9266128961 Manshi@orbitouch-hr.com

REQUIRED US TRAVEL SALES PPC EXPERIENCED CANDIDATESCustomer Service Executive Hiring: Travel Sales Agent (US PPC/ META  Campaign Calls) 5 DAYS wirking cab meals provided,salary- upto 75k + incentiveslocation- DELHI,NCRcall/what's app Nandini Parashar 9773634524  

Job Summary We are seeking a motivated and self-driven **Lead Generation Executive** to work remotely and identify potential customers for our products/services. The ideal candidate will use various online tools, platforms, and strategies to generate qualified leads and support the sales pipeline. Key Responsibilities * Research, identify, and qualify new leads through online platforms (LinkedIn, Google, directories, etc.).* Generate B2B/B2C leads based on the target market and ideal customer profile.* Maintain and update a database of leads in CRM tools.* Contact potential clients via email, LinkedIn, or phone to introduce the companys offerings.* Schedule meetings or demos for the sales team.* Collaborate with the marketing team to align lead generation strategies.* Achieve weekly/monthly lead targets.* Track performance metrics and prepare reports. Requirements * Proven experience in lead generation, telemarketing, or inside sales.* Proficiency with tools like LinkedIn Sales Navigator, Apollo, ZoomInfo, HubSpot, or similar CRM/lead tools.* Excellent communication skills in English (verbal and written).* Strong research and data mining abilities.* Self-motivated and able to work independently in a remote setup.* Bachelors degree in Marketing, Business, or related field (preferred).  We are looking for freshers and experienced candidates for work from home Excellent opportunity @ Lead GenerationPart time/Full time JobsNo TargetMaintaining database on regular basisVerify data and maintain accuracy of database Job Type: Part Time Job (Work From Home Job)  Salary: 15000.00 to 30000.00 /monthEducation:fresher and Experienced can Apply.  Contact Person- Ali Ansari (HR) Contact No- 767814OO44 (Send Whats App MSG Also)Calling Time- 10 to 6   Note- This Job is Only For Delhi/NCR Candidates. Other City Candidates is Not Allow for this Job.  

Rqequired Telesales/Telemarketing (Intenational BPO )BPO Telesales,  US Sales , customer service ,Collections Candidates should have Excellent communicationsalary up to -40k + Meal + Cab + Unlimited IncentivesLocation -Delhi NcrNandini Parashar 9773634524  

Min 9 months of relevant exp. or any international voice process Good comms must Salary upto-35k + INCENTIVES Location - Gurgaon Both side cabs Immediate Joiners preferred. Contact FATIMA via whatsapp 9990683423

hiring for multiple organizations  ug\grad fresher can also aply salary upto 25k- 45k rotational shifts\off 5 days working both sides cabs chat\voice both available  dm to apply  sam- 9873070640 gurjeet- 8178280364

We are an established education company founded by Mr. Arviend Sud, specializing in Numerology and Vastu, with a dedicated student base of over 35,000 learners. As we continue to grow and expand our reach, we are seeking a motivated and skilled Customer Support & Engagement Executive to join our team.Customer Support & Engagement Executive*Key Responsibilities*    Actively engage with enrolled students to ensure they complete their courses on time    Make a high number of outbound calls daily to follow up, assist, and check student progress    Provide timely and professional support for any course-related or technical issues    Maintain a quick response and resolution turnaround for all incoming support queries    Track student status, document all interactions, and update progress reports regularly    Coordinate with internal teams to resolve escalations promptly and efficiently    Maintain clear communication and consistent follow-ups with students until issue closureRequirements    Strong verbal communication skills in both Hindi and English    High level of discipline in managing daily call targets and follow-up schedules    Quick thinker with a calm and solution-oriented approach    Comfortable handling large volumes of calls and queries efficientlySalary: 18,000 -- 40,000/month Shift - Monday to Friday 10:00 AM to 6:30 PM  Saturday 10:00 AM to Openings for nowtelecaller- 18-20k, Graduate, 200 Dials, Average commssales-- 30-32kGraduate, good comms, High tickets price closure, sales experience - 2-3.5 yearsAssistant Team Lead, - 35- 40k team handling, excellent comms, data management, Good closure3-5 years  ** Immediate joiner or able to join within 10 days ; no need to apply on portal direct call or wp-- 8670277458**

Job Opening: Help-Desk Executive | Noida We are hiring Help-Desk Executives for our client in Noida under the payroll of Weavings Manpower Solutions Pvt. Ltd. Role Requirements:Experience: Fresher to 2 yearsEducation: 12th Pass or GraduateSkills: Advanced Excel, basic computer knowledge & strong communication skillsJoining: Immediate or within 15 daysWork Schedule: 6 days a week   How to Apply:Send your resume to megha.pal@calibehr.com Use the subject line: "Application for Help Desk" Contact Person:7505029239

Job Description: Territory Service Manager Job Code: ITC/TSM/20251119/16722 Experience: 5- 8 Years Salary: 6 LPA Qualification: B.Tech Location: Open to All Cities The Territory Service Manager will be responsible for leading the Ashok Leyland service team and channel partners to improve customer knowledge, enhance skills, and ensure the optimal performance of commercial vehicles across the assigned territory. The role is focused on strengthening Ashok Leylands presence in the market by delivering superior service quality and building long-term customer confidence. Key responsibilities include managing end-to-end service operations, ensuring adherence to company service standards, and driving process improvements to enhance efficiency and customer satisfaction. The manager will cultivate strong relationships with key customers, monitor service KPIs, and implement corrective actions where required. This role also involves leading, mentoring, and developing a team of service professionals, ensuring adherence to safety protocols, and staying updated on industry trends and technologies to continuously improve service offerings. Strong leadership capability, customer-centric thinking, and expertise in service operations are essential for this role.