service-lead-jobs-in-bangalore, Bangalore

2,367 Service Lead Jobs in Bangalore

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posted 2 months ago
experience0 to 4 Yrs
Salary2.5 - 4.5 LPA
location
Bangalore
skills
  • international voice
  • international voice process
  • us process
  • international call center
Job Description
  Exciting Global Career Opportunity Join a Leading MNC! Position: International Voice Support Customer Service (US/UK Process) Shifts: Rotational (Aligned with US/UK Time Zones) Eligibility: 10+2 / 10+3 / Any Graduate Experience: 0.6 to 4 Years in International BPO/Voice Support   Launch Your International Career Today! Join a world-class multinational company expanding its International Voice Support team! Were looking for enthusiastic, customer-focused professionals to provide exceptional service to our US/UK clients. If you're fluent in English and passionate about helping people, this is your opportunity to build a global career in a dynamic and professional environment.   Key Responsibilities: Manage inbound and outbound customer calls (US/UK clients) Resolve customer queries and deliver product/technical support Maintain professionalism and empathy in every interaction   Desired Candidate Profile: Experience: 6 months to 4 years in International Voice Process or BPO Communication: Excellent spoken English (neutral or US accent preferred) Technical Skills: Basic computer knowledge and good typing speed Flexibility: Comfortable with rotational shifts aligned to global time zones Personality: Customer-first approach, proactive, and eager to grow   Contact for Immediate Consideration: Priya  :  76192 18164 Nithin : 99451 87927 Nihal   : 88843 50424 Email ID: hr6.tpn@gmail.com   Step into a World of Opportunities! Be part of a high-performing team, elevate your customer service skills, and build a successful global career. Lets shape your future together! Warm Regards, Team Personal Network
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posted 2 months ago

Banking process, Technical Support, Team Lead, Sales.

Inspiration Manpower Consultancy Private Ltd
experience1 to 6 Yrs
Salary3.0 - 7 LPA
location
Bangalore, Hyderabad
skills
  • technical support
  • banking process
  • voice process
  • customer service
  • customer care
  • inbound process
  • process assurance
  • outbound sales
  • customer retention
  • senior associate
Job Description
Job Title: Technical Support Executive Voice Process Location: Bangalore Job Type: Full-Time / Rotational Shifts / Remote or Onsite Experience: 0 to 6 years Salary: 800000 Job Summary: We are seeking a dedicated and customer-focused Technical Support Executive to handle voice-based support queries. The role involves troubleshooting technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction via inbound or outbound calls. Key Responsibilities: Answer inbound calls and assist customers with technical issues related to software, hardware, or services. Provide step-by-step solutions over the phone in a clear and concise manner. Record customer interactions and details accurately in CRM/ticketing tools. Escalate unresolved issues to appropriate internal teams when necessary. Follow up with customers to ensure their issues are resolved to satisfaction. Meet or exceed performance metrics such as first-call resolution, call handling time, and customer satisfaction scores. Stay updated with product knowledge and process changes. Required Skills & Qualifications: Excellent verbal communication skills in English (and any regional language if applicable). Ability to communicate technical information to non-technical users. Good problem-solving and analytical skills. Familiarity with Windows/Mac OS, networking, and common software applications. Prior experience in a call center or technical support environment is a plus. Bachelors degree or equivalent; technical diploma is advantageous. Preferred Attributes: Patience and empathy when dealing with frustrated users. Ability to work under pressure and manage high call volumes. Flexibility to work in rotational shifts, including night shifts and weekends.   Contact point : Aditya - 9686682465 / 7259027282 / 9686682466 / 7760984460 / 9686454294 / 7022984418
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posted 2 months ago

Customer Service Executive

Wroots Global Private Limited
Wroots Global Private Limited
experience0 to 4 Yrs
Salary3.0 - 6 LPA
location
Bangalore
skills
  • bpo
  • domestic calling
  • international call center
  • voice process
Job Description
BPO Associate - International / Domestic voice process To schedule an Interview call - +91 9036455352 - Ishaz Requirements:- - Excellent Communication in English.- Freshers and Experienced are welcome to apply!!- Immediate joiners only. Job Description: As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities: - Handle inbound queries from customers in a professional and friendly manner.Identify and resolve customer complaints by providing timely solutions.Maintain a high level of customer satisfaction by addressing inquiries promptly.Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.Work collaboratively with cross-functional teams to resolve escalated issues. - Work Location: Bangalore - Shifts: General & Rotational Shift (5 days work /2 days off) - Salary- Upto 6LPA - Immediate Joiners Only!!!! Interested Candidates Can Contact To - 9036455352 - (Ishaz) or (shaikishiq1813@gmail.com) https://maps.app.goo.gl/mPoa2FznjLKdcAsL7 Kindly walkin here .Koramangala, near signal , BMW Office ,opposite to chaitanya puc college. .kindly contact me to get your interview done.9036455352 - (Ishaz)
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posted 2 months ago
experience0 to 4 Yrs
Salary1.0 - 4.0 LPA
location
Bangalore
skills
  • service desk
  • international bpo
  • handling customer queries
  • voice process
  • customer care
  • voice support
  • it helpdesk
  • international process
  • customer satisfaction
  • customer service
Job Description
Greetings from PERSONAL NETWORK We are Hiring  Customer Support Representative  for Bangalore Location  Job Description: Key Responsibilities: - 1.Customer Interaction: Interact with customers via phone, email, chat, or other communication channels in a courteous and professional manner. 2.Issue Resolution: Identify and resolve customer inquiries, concerns, or issues promptly and effectively, ensuring customer satisfaction. 3.Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and assist customers effectively. 4.Documentation: Maintain detailed and accurate records of customer interactions, including issues, resolutions, and follow-up actions. 5.Problem-Solving: Analyze customer problems, troubleshoot issues, and escalate complex cases to senior support staff when necessary. 6.Communication: Communicate effectively with other team members and departments to ensure seamless customer support and issue resolution.   Post :  CSR  /  Helpdesk - Customer Support Experience : 6 Months to 5 years Package : 3L - 4.5Lakhs Shift : Rotational shift / 24/7 Shift Qualification : Any Graduate/ BE / 10+2+3 / 10+3 / 10+2 Location : Bangalore Contact :- ANU @ 63615 32602   RAJ @ 98451 62196     Email :-umaprabhu@personalnetworkindia.com Best Wishes - Team PERSONAL NETWORK   NOTE :- Kindly FORARD This message to your GROUPS & FRIENDS
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posted 1 week ago

GCP Technical lead

Hucon Solutions India Pvt.Ltd.
Hucon Solutions India Pvt.Ltd.
experience6 to 9 Yrs
location
Bangalore, Chennai+3

Chennai, Kochi, Hyderabad, Pune

skills
  • sql
  • security
  • python
  • gcp
  • devops
  • terraform
  • kubernates
Job Description
Job Title: GCP Technical Lead Employment Type: Permanent Industry of the Employer: IT / Software Services Department / Functional Area: Cloud Engineering, Data Engineering, DevOps Job Description Hiring for Leading MNC GCP Technical Lead Role: GCP Technical Lead Skills: GCP, Python, SQL, BigQuery, Jenkins, Terraform, CI/CD, ETL/ELT Experience: 6-9 Years Locations: Chennai, Kochi, Bangalore, Hyderabad, Pune Eligibility Criteria / Required Skills Strong experience in Python, SQL, Data Warehousing concepts, and Data Modeling Expertise in GCP services: BigQuery, Cloud Run, Pub/Sub, Cloud Storage, Spanner, Cloud Composer, Dataflow, Cloud Functions Hands-on experience with Docker, Kubernetes, GitHub Strong understanding of Microservices and Serverless Architecture Ability to design scalable, secure, and cost-efficient cloud solutions Experience with Infrastructure as Code (IaC) using Terraform Knowledge of Cloud Security principles, IAM, and governance Experience with PySpark and Big Data tools Basic cloud Networking knowledge Google Professional Cloud Architect / DevOps Engineer Certification preferred Familiarity with F&A Domain is an added advantage Excellent communication and leadership skills Role Responsibilities Lead the design and architecture of end-to-end cloud solutions on GCP Oversee development of scalable ETL/ELT pipelines and cloud-native workflows Implement CI/CD pipelines using Jenkins and DevOps best practices Architect microservices and serverless-based applications Drive cloud security, performance tuning, and cost optimization Build and maintain data pipelines using BigQuery, Dataflow, Cloud Storage, Cloud Composer Guide teams through code reviews, best practices, and cloud standards Collaborate with cross-functional teams to ensure architectural alignment Ensure cloud compliance, governance, and secure architecture Keywords / Skills GCP, Python, SQL, Terraform, Jenkins, BigQuery, Cloud Composer, Pub/Sub, CI/CD, ETL, ELT, Microservices, Kubernetes, Docker, IAM, Cloud Security, Dataflow, Serverless, PySpark, Big Data Total Experience: 6 to 9 Years Salary Type: Yearly Annual Salary Offered: As per company norms Job Type: Full Time Shift Type: Day Shift / Rotational (based on project requirement) Location of the Job: Chennai | Kochi | Bangalore | Hyderabad | Pune Why Join Us Opportunity to work on cutting-edge cloud transformation projects. Collaborative and high-growth environment. Exposure to multi-cloud and hybrid cloud technologies. Leadership opportunities in shaping cloud strategy and architecture. If you are passionate about building world-class cloud solutions and want to be part of an innovative team, wed love to hear from you. Apply now!
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posted 1 week ago
experience1 to 4 Yrs
Salary2.5 - 4.0 LPA
location
Bangalore
skills
  • outbound calling
  • inbound calls
  • voice process
  • domestic voice process
  • voice support
  • domestic bpo
Job Description
 Greetings from Personal Network!!!! Top MNC is Expanding Its Team Customer Support (Voice Process) Location   : Bangalore Shift        : Day Shifts Only (No Night Shifts) Process    : Domestic Voice Customer Support Language : ENGLISH  +   HINDI   Position    : Customer Support Associate (Voice Process) Launch Your Career with a Leading Corporate !!!An esteemed multinational company is actively hiring Customer Support Associates for itsDomestic Voice Process team. If youre a strong communicator with a customer-firstattitude, this is your chance to grow professionally in a supportive and rewardingenvironment. Key Responsibilities: Manage incoming and outgoing calls from domestic customers Resolve queries, concerns, and service requests promptly and effectively Provide accurate information on products and services Maintain a courteous and professional tone throughout customer interactions Update customer records and call logs in the system Achieve performance benchmarks like call quality, resolution rate, and customer satisfaction (CSAT) Who Can Apply: FRESHERS - GRADS Only Experience: 6M to 4 years in BPO/Customer Support/Voice-based roles Strong communication skills in English and regional languages (English + Hindi ) Willingness to work in rotational day shifts (no night shifts) Basic computer knowledge and typing ability Energetic, positive mindset with a drive to learn and grow  CONTACT  IMMEDIATELY : PRIYA      : 76192 18164NITHIN    : 98869 64485NIHAL      : 73384 44389JYESHTA   : 76191 85930RAJ          : 98451 62196ANU         : 63615 32602  Best Wishes from Personal Network!
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posted 1 week ago

Customer Service Executive

Veerwal Getwork Services Private Limited
experience0 to 2 Yrs
Salary1.5 - 3.5 LPA
location
Bangalore, Chennai
skills
  • customer service
  • customer relationship
  • lead generation
  • management
Job Description
Customer Service Executive Role Summary The Customer Service Executive will act as a key point of contact for customers, ensuring smooth communication, efficient issue resolution, and high-quality service delivery. The position involves coordinating with internal and external stakeholders to support customers throughout the service journey. Main Responsibilities Customer Service Handling 1. Engage with customers to understand their needs, provide product details, and clarify service-related queries. 2. Ensure prompt and accurate resolution of concerns to enhance overall customer satisfaction. 3. Offer clear guidance to customers on procedures, documentation, and service expectations. Lead Assistance & Conversion Support 1. Work closely with sales teams and partners to manage incoming leads effectively. 2. Support the conversion process by following up with prospects and addressing any service or product-related doubts. Customer & Dealer Relationship Coordination 1. Maintain strong, positive interactions with customers and dealership partners to facilitate smooth service operations. 2. Assist partners by providing accurate information and helping streamline the customer journey. Documentation & Data Management 1. Collect, verify, and manage customer documents for various pre- and post-service requirements. 2. Perform accurate entries in internal systems to ensure data consistency and error-free processing. Internal Team Collaboration 1. Coordinate with credit, operations, and other internal departments to ensure timely processing of applications or service requests. 2. Escalate issues when required to ensure faster resolutions and uninterrupted customer service. Performance Indicators 1. Speed and accuracy of query resolution 2. Quality of customer interactions 3. Timely completion of documentation and service processes 4. Coordination efficiency with internal teams 5. Customer satisfaction and feedback scores Eligibility 1. Graduate in any discipline 2. 02 years of experience only in vehicle sales Key Skills & Competencies Technical/Functional Skills 1. Strong verbal communication 2. Ability to negotiate and handle objections professionally 3. Understanding of financial products or willingness to learn 4. Basic analytical capability 5. Good product and process awareness Behavioral Competencies 1. Strong customer focus 2. Reliable task execution 3. Positive attitude and willingness to take initiative Other Requirements 1. Comfortable with field visits when needed 2. Quick learner with adaptability 3. Must have a two-wheeler and driving license 4. Familiarity with RTO processes and documentation is an advantage.
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posted 2 months ago
experience1 to 5 Yrs
Salary2.5 - 6 LPA
location
Bangalore, Noida+3

Noida, Hyderabad, Pune, Mumbai City

skills
  • customer handling
  • international process
  • inbound calls
  • voice process
  • communication skills
  • graduate
  • outbound calls
  • customer service customer support
  • chat support
  • undergraduate
Job Description
Job Description: We are hiring Customer Service Executives for leading MNC BPOs across Pune, Hyderabad, Mumbai, and Bangalore. This is an excellent opportunity for candidates looking to build a stable and rewarding career in the customer support domain. Key Responsibilities: Handle customer queries via calls, emails, or chat (based on process). Resolve complaints with a customer-first approach. Document all customer interactions clearly and accurately. Adhere to quality standards and process compliance. Maintain professionalism and courtesy throughout all interactions. Eligibility: Graduates / Undergraduates can apply. Excellent verbal and written communication skills. Willing to work in rotational shifts / night shifts (for international processes). Freshers encouraged; experience in BPO / Customer Service is a plus. Must be ready for immediate joining. Perks & Benefits: Fixed salary + attractive performance incentives. 5-day work week (depending on process). Cab facility (based on shift & location). Career growth and cross-process learning opportunities. Friendly work culture with international exposure. Walk-in or Apply Now Limited Openings! White Horse Manpower Consultancy Pvt. Ltd.#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,Jumma Masjid Road (Exit of Commercial Street), Bangalore 560051 Call/WhatsApp for Pune/Mumbai/Hyderabad/Bangalore Jobs: Contact: 9342431048/49 9972020040/50 9900777511 9620000443, 8151030036, 9008837779 810578222, 
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posted 2 weeks ago
experience5 to 10 Yrs
Salary10 - 22 LPA
location
Bangalore, Noida
skills
  • testing
  • senior
  • stack
  • test
  • tester
  • full
  • lead
Job Description
 Full Stack Tester (Senior Test Lead)_Full-Time_Noida, Bengaluru_Hybrid Hi,Greetings from Best Infosystems Ltd.!We've spotted your impressive profile and have an exciting opportunity tailored to your skills and passions. Role- Full Stack Tester (Senior Test Lead)Experience: 5+ YearsJob Type: Full-TimeLocation: Noida, Bengaluru We are seeking a highly skilled and detail-oriented Senior QA Engineer with strong expertise in Automation Testing, Performance Testing, and deep understanding of the Airline domain. * Web-Automation (Any one): Selenium + Java or Selenium + Python Playwright + Python or Playwright + Typescript Any other automation tool * Mobile-Automation (Any one): Appium + Java or Appium + Python Any other mobile automation tool * API Automation (Any one): Postman + Newman RestAssured Any other tool * Performance (Any one): JMeter + Server side logging and metric capture (Any tool) LoadRunner + Server side logging and metric capture (Any tool) * Airline Domain-------------If you are interested, please share your updated resume along with the following details for the next steps: # Your full name ( First : Middle : Last ) ( All expanded ) :# Present Employer Name & Work Location :# Permanent / Contract Employee :# Current Location:# Preferred Location (Noida, Bengaluru):# Highest Qualification (University Name and Passing year):# Total experience:# Relevant experience as a Senior Test Lead in years:# Relevant experience in Full Stack Tester in years:# Relevant experience in Postman in years:# Relevant experience in RestAssured in years:# Relevant experience in Appium in years:# Relevant experience in Playwright in years:# Relevant experience in Airline Domain in years:# Current CTC and take home:# Expected CTC and take home:# Official Notice Period:# Are you serving notice period if yes then mention LWD:# Any offer you are holding (if yes please share the offer amount):# Date of Birth(DOB):# PAN Card Number (To upload your profile in the client's ATS):
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posted 1 week ago
experience0 to 2 Yrs
Salary2.5 - 4.0 LPA
location
Bangalore
skills
  • domestic voice process
  • domestic bpo
  • voice process
  • inbound calls
  • voice support
  • outbound calling
Job Description
Greetings from Personal Network!!!! Top MNC is Expanding Its Team Customer Support (Voice Process) Location  :  Bangalore Shift        : Day Shifts Only (No Night Shifts) Process    : Domestic Voice Customer Support Language : ENGLISH  +   HINDI   Position    : Customer Support Associate (Voice Process) Launch Your Career with a Leading Corporate !!!An esteemed multinational company is actively hiring Customer Support Associates for itsDomestic Voice Process team. If youre a strong communicator with a customer-firstattitude, this is your chance to grow professionally in a supportive and rewardingenvironment. Key Responsibilities:   Manage incoming and outgoing calls from domestic customers Resolve queries, concerns, and service requests promptly and effectively Provide accurate information on products and services Maintain a courteous and professional tone throughout customer interactions Update customer records and call logs in the system Achieve performance benchmarks like call quality, resolution rate, and customer satisfaction (CSAT) Who Can Apply:   FRESHERS - GRADS Only Experience: 0 to 4 years in BPO/Customer Support/Voice-based roles Strong communication skills in English and regional languages (English + Hindi ) Willingness to work in rotational day shifts (no night shifts) Basic computer knowledge and typing ability Energetic, positive mindset with a drive to learn and grow CONTACTS IMMEDIATELY :  PRIYA    : 76192 18164NITHIN  : 98869 64485NIHAL    : 73384 44389JYESHTA : 76191 85930RAJ        : 98451 62196ANU       : 63615 32602  Best Wishes from Personal Network!
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posted 2 days ago
experience1 to 6 Yrs
Salary4.0 - 7 LPA
location
Bangalore
skills
  • international call center
  • customer support
  • bpo
  • customer care
  • customer service
  • voice process
  • bpo voice
  • voice
  • international voice process
  • international bpo
Job Description
 GREETINGS FROM PERSONAL NETWORK! TOP MNC HIRING INTERNATIONAL VOICE PROCESS (US SHIFT) Location   : Manyata tech  park , BangaloreProcess    : International Voice (US Process)Shift         : Night Shift (US Time Zone)Position   : International Customer Service Executive  Launch Your Career with a Leading Global Brand! Customer Support, a top multinational company, is hiring dynamic, fluent English speakers for their International Voice Process team. This is your chance to work in a high-energy, professional environment with global exposure and excellent career growth.   Key Responsibilities: Handle inbound and outbound calls to/from international customers (US market). Resolve customer queries and provide accurate product or service information. Maintain high levels of professionalism and empathy on every call. Document call details accurately in the system. Meet targets for call quality, customer satisfaction, and resolution time. Collaborate with internal teams to ensure customer issues are addressed promptly.  Job Requirements: Experience: 0.6 to 4 years in International Voice / BPO / Customer Service. Excellent spoken English and strong communication skills (mandatory). Ability to work in night shifts (US timing). Strong interpersonal skills and problem-solving attitude. Typing skills and familiarity with basic computer systems.   Contact Us: Jyeshta   : 76191 85930 Nihal        : 73384 44389 Raj         : 98451 62196 Anu        : 98450 43512 Nithin     : 98869 64485 Priya      : 76192 18164  BEST WISHES FROM PERSONAL NETWORK!!!
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posted 1 day ago
experience1 to 4 Yrs
Salary2.5 - 4.0 LPA
location
Bangalore
skills
  • telecalling
  • domestic voice process
  • customer satisfaction
  • customer service
  • resolution
  • call handling
  • first
  • customer support associate
  • fcr
  • call
Job Description
Greetings from Personal Network! Top MNC Hiring Domestic Customer Support (Voice Process) Position: Customer Service Executive Process: Domestic Voice Customer Support Location: Bangalore Shift: Day Shift Only (No Night Shifts)   Kickstart Your Career with a Leading MNC! A reputed multinational company is looking for enthusiastic, customer-focused individuals to join its Domestic Voice Support Team. If you have strong communication skills and enjoy assisting customers, this is an excellent opportunity to build a stable and rewarding career in a top corporate environment.   Key Responsibilities Handle inbound and outbound calls from domestic customers Resolve customer queries, concerns, and service-related issues efficiently Provide clear and accurate information about products and services Achieve key performance metrics such as call quality, first-call resolution, and CSAT   Job Requirements 6 months to 4 years of experience in BPO / Customer Support / Voice Process Strong communication skills in English and Hindi Comfortable with rotational day shifts (No night shifts) Basic computer knowledge and good typing speed A positive attitude, willingness to learn, and strong team spirit   Interested Contact Us Today! Priya: 76192 18164 Nihal: 88843 50424 Raj: 98451 62196 Anu: 98450 43512   Apply now and accelerate your career with a top-tier MNC! Best Regards, Team Personal Network
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posted 2 weeks ago

Guest Service Professional

CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
experience2 to 5 Yrs
Salary2.0 - 5 LPA
location
Bangalore
skills
  • logistics management
  • client
  • teamwork
  • relationship
  • vendor coordination
  • collaboration
  • mis reporting
  • guest relations
  • management
  • delivery
  • hospitality
  • service
  • teamplayer
Job Description
Coordinate & manage client visits in Bangalore and any other CG location (Whitefield, EPIP, DTP, Eco Space, Valdel in Prestige Tech Park) as may be required (position will be based in Bangalore) Understanding hosts requirements & proactively suggest services from CVE portfolio Manage the logistics arrangement including transportation, F&B, board room etc. in collaboration with stakeholders/ vendors for every visit Understand the CG strength areas and build that into visits Provide excellent client service with positive attitude to every client Follow operational policies Complete reporting requirements Coordinating with other departments for seamless visit management Innovate for better service and operational processes Maintain visit related MIS and reports for better insights Must have knack for service delivery, especially hospitality Must have excellent problem solving, written & verbal communication skills Proficient in Excel, Word, Power point etc. Must have excellent coordination/ collaboration abilities Core Skills Client Relationship Management Event & Visit Coordination Hospitality & Service Delivery Stakeholder Management Vendor Coordination Operational & Technical Skills Logistics Management MIS Reporting & Data Analysis Proficiency in MS Office (Excel, Word, PowerPoint) Process Innovation & Improvement Soft Skills Problem-Solving Written & Verbal Communication Collaboration & Teamwork Attention to Detail Positive Attitude & Customer Service Orientation Preferred Candidate: From Hospitality/ Hotel Industry with 2 to 5 years of experience in Guest relations, travel arrangements, front desk activities, report management. Willing to work in Corporate industry. With excellent English written & verbal Communication.  About Capgemini: Capgemini is a French multinational corporation that provides consulting, technology, and outsourcing services. Founded in 1967, the company has a global presence with offices in over 50 countries and helps businesses with digital transformation, cloud services, AI, data, and engineering. Key services include strategy and design, application and technology, engineering, and operations.  Capgemini has over 340,000 employees across more than 50 countries, with a workforce comprised of more than 160 nationalities  Benefits: 5 days working Hybrid working days
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posted 4 days ago
experience5 to 10 Yrs
Salary2.5 - 6 LPA
location
Bangalore, Noida+8

Noida, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City, Delhi, Ahmedabad

skills
  • customer
  • service management
  • service operations
  • relationship
  • process
  • leadership
  • service
  • manger
  • team
  • improvement
  • det.
Job Description
Job Description: Territory Service Manager Job Code: ITC/TSM/20251119/16722 Experience: 5- 8 Years Salary: 6 LPA Qualification: B.Tech Location: Open to All Cities The Territory Service Manager will be responsible for leading the Ashok Leyland service team and channel partners to improve customer knowledge, enhance skills, and ensure the optimal performance of commercial vehicles across the assigned territory. The role is focused on strengthening Ashok Leylands presence in the market by delivering superior service quality and building long-term customer confidence. Key responsibilities include managing end-to-end service operations, ensuring adherence to company service standards, and driving process improvements to enhance efficiency and customer satisfaction. The manager will cultivate strong relationships with key customers, monitor service KPIs, and implement corrective actions where required. This role also involves leading, mentoring, and developing a team of service professionals, ensuring adherence to safety protocols, and staying updated on industry trends and technologies to continuously improve service offerings. Strong leadership capability, customer-centric thinking, and expertise in service operations are essential for this role.   
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posted 3 days ago

Customer Service Executive

Veerwal Getwork Services Private Limited
experience0 to 2 Yrs
Salary1.5 - 3.5 LPA
location
Bangalore, Tamil Nadu
skills
  • customer service
  • lead generation
  • customer support
Job Description
Customer Service Executive Role Overview We are looking for a motivated Customer Service Executive to support our Vehicle Finance operations. This role focuses on assisting customers through the loan process, maintaining dealer relationships, and ensuring smooth coordination with internal teams to enhance the overall service experience. Roles & Responsibilities Lead Handling & Support 1. Work closely with DSEs and channel partners to generate and manage leads. 2. Engage with walk-in or referred customers to support deal closures. Customer Service & Interaction 1. Provide complete assistance to customers by explaining product features and resolving sales-related queries. 2. Educate customers on processes, documentation, and eligibility to help them make informed decisions. 3. Cross-sell suitable products whenever relevant. Dealer Coordination1. Maintain consistent communication and strong relationships with assigned dealers to ensure smooth operations. Documentation & Loan Processing 1. Collect and verify both pre-sanction and post-sanction documents. 2. Perform accurate data entry in internal systems such as RSPM and SAGE. 3. Support customers throughout the application and approval process. Internal Team Collaboration1. Coordinate with operations and credit teams to expedite loan processing. 2. Share required information and follow up to ensure timely completion of customer applications. Performance Metrics1. Loan units disbursed 2. First EMI support and resolution 3. Effective RC (Registration Certificate) collection Education & Experience 1. Any graduate 2.0-2 years of experience in vehicle sales Skills Needed1. Excellent communication and negotiation abilities 2. Basic understanding of the market and vehicle finance processes 3. Strong analytical thinking and product knowledge 4. Customer-first mindset and high execution capability Additional Requirements1. Ability to travel for field activities 2. Two-wheeler and valid driving license required 3. Familiarity with RTO procedures is a plus 4. Positive attitude with willingness to learn and adapt.
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posted 3 days ago
experience1 to 4 Yrs
Salary3.5 - 7 LPA
location
Bangalore
skills
  • voice support
  • international bpo
  • international call center
  • international voice process
  • voice process
  • customer support
  • international customer support
Job Description
Greetings from Personal Network!  Top MNC Hiring International Customer Service Associate (Voice)  Process: International Voice (US) Shift: Night Shift (US Time Zone) Position: Customer Support Executive International Voice A renowned multinational company is looking for energetic, fluent English-speaking professionals to join its International Voice Support team. This role offers global exposure, a fast-paced work environment, and excellent opportunities for career advancement.  Key Responsibilities: Handle inbound and outbound calls from US-based customers Provide clear, accurate information related to products and services Maintain courteous, professional, and empathetic communication at all times Record call details and customer interactions with precision Meet performance goals for quality, customer satisfaction, and resolution metrics Coordinate with internal departments to ensure timely issue resolution   Job Requirements: Experience: 6 months to 4 years in International Voice / BPO / Customer Service Excellent spoken English and strong communication skills (mandatory) Willing to work night shifts aligned with US hours Good interpersonal, problem-solving, and customer-handling skills Basic computer knowledge with good typing skills  For Immediate Contact: Nithin : 98869 64485 Jyeshta : 76191 85930 Nihal : 73384 44389 Raj : 98451 62196 Anu : 63615 32602  Best Wishes from Personal Network!  
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posted 4 weeks ago
experience1 to 6 Yrs
Salary5 - 8 LPA
location
Bangalore
skills
  • international bpo
  • bpo
  • voice process
  • us staffing
  • international call center
  • international voice process
  • us caller
  • csr voice
Job Description
Greetings from Personal Network! Top MNC Hiring International Voice Process (US Shift) Location: Bangalore Process: International Voice (US Process) Shift: Night Shift (US Time Zone) Position: Customer Support Associate International Voice  Launch Your Career with a Leading Global Brand! A top multinational company is seeking dynamic, fluent English speakers for its International Voice Process team. This is your opportunity to work in a high-energy, professional environment with global exposure and excellent career growth.  Key Responsibilities: Handle inbound and outbound calls from international customers (US market) Resolve customer queries and provide accurate product or service information Maintain professionalism and empathy in every customer interaction Document call details accurately in the system Meet targets for call quality, customer satisfaction (CSAT), and resolution time Collaborate with internal teams to ensure timely resolution of customer issues  Job Requirements: Experience: 1 to 4 years in International Voice / BPO / Customer Service Excellent spoken English and strong communication skills (mandatory) Ability to work night shifts (US timings) Strong interpersonal and problem-solving skills Typing skills and familiarity with basic computer systems  Immediate Joining Contact Us: Priya: 76192 18164 Nithin: 9886964485 Nihal: 7338444389  
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posted 3 weeks ago
experience1 to 4 Yrs
Salary3.0 - 6 LPA
location
Bangalore
skills
  • international bpo
  • bpo
  • voice process
  • international call center
  • us staffing
  • international voice process
  • csr voice
  • us caller
Job Description
Greetings from Personal Network!   Top MNC Hiring Customer Service Executive (International Voice | US/UK Shift) Location: Bangalore Process: International Voice (US/UK Process) Shift: Night Shift (Aligned with US/UK Time Zone) Position: Customer Support Associate International Voice   Build Your Global Career with a Leading MNC! A prestigious multinational company is hiring Customer Service Executives for its International Voice Process (US/UK Shift). If youre fluent in English and passionate about delivering exceptional customer experiences, this is your chance to work in a dynamic, growth-oriented environment with international exposure.   Key Responsibilities: Handle inbound and outbound calls from international (US/UK) customers Provide accurate information and effective solutions for customer queries Deliver excellent customer service with professionalism and empathy Maintain and update customer interaction details in the system Achieve key performance metrics such as call quality, resolution rate, and CSAT Collaborate with internal teams to ensure prompt issue resolution   Job Requirements: Experience: 1 to 4 years in International Voice / BPO / Customer Service Excellent spoken English and strong communication skills (mandatory) Flexibility to work night shifts aligned with US/UK time zones Strong interpersonal and problem-solving skills Basic computer knowledge and typing proficiency   Immediate Joining Contact Us: Nithin: 98869 64485 Nihal: 73384 44389 Priya: 76192 18164   Join a Top MNC and Take Your Career to the Next Level in International Customer Support! Best Regards, Personal Network
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posted 2 months ago
experience0 to 4 Yrs
Salary2.5 - 4.0 LPA
location
Bangalore
skills
  • international bpo
  • international voice process
  • bpo voice
  • customer service
  • customer satisfaction
  • telecalling
  • resolution
  • call
  • first
  • fcr
  • customer support associate
  • call handling
Job Description
Greetings from Personal Network!!! Global Opportunity Awaits Join a Leading MNC (US Voice Process) Process: International Voice US Customer Support Shift: Night Shift (US Time Zone) Location: Bangalore Benefits: Free Accommodation + Two-Way Cab Facility   Launch Your Career with a Global Leader! Join a prestigious multinational company renowned for its world-class customer service and international career opportunities. Were looking for fluent English speakers who are confident, customer-oriented, and eager to work in a dynamic environment. This is your chance to gain global exposure, develop valuable communication skills, and grow your career with one of the worlds top MNCs.   Key Responsibilities Handle inbound and outbound calls from US-based customers. Provide accurate and timely information about products and services. Collaborate with internal teams to ensure effective issue resolution.   Job Requirements Experience: 0 4 years in International BPO / Voice Process / Customer Support. Language Skills: Excellent communication in English (mandatory). Shift Flexibility: Willing to work night shifts (US time zone).   For More Information, Contact Our Recruitment Team CHAITANYA  : 76192 18164 KIRAN           : 98869 64485 NIHAL           : 73384 44389   Take the first step toward a successful international BPO career! Join Team Personal Network where global opportunities meet professional growth. Best Wishes, Team Personal Network!!!
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posted 3 weeks ago
experience1 to 4 Yrs
Salary3.0 - 6 LPA
location
Bangalore
skills
  • international voice process
  • us staffing
  • international call center
  • bpo
  • international bpo
  • voice process
  • us caller
  • csr voice
Job Description
Greetings from Personal Network!  Top MNC Hiring: Customer Service Executive (International Voice US/UK Shift)  Location: Bangalore Process: International Voice (US/UK Process) Shift: Night Shift (aligned with US/UK Time Zone) Position: Customer Support Associate International Voice Kickstart Your Career with a Global Brand! A leading multinational company is seeking fluent English speakers with excellent communication skills to join its International Voice Process team. This role offers global exposure, a dynamic work environment, and strong opportunities for professional growth.  Key Responsibilities: Handle inbound and outbound calls from international customers (US/UK markets) Resolve customer queries and provide accurate product or service information Ensure professionalism, empathy, and a positive experience on every call Accurately document customer interactions in the system Achieve performance metrics such as call quality, resolution rate, and customer satisfaction (CSAT) Collaborate with internal teams for timely resolution of customer issues  Job Requirements: Experience: 1 to 4 years in International Voice / BPO / Customer Service Excellent spoken English and strong communication skills (mandatory) Willingness to work night shifts (US/UK timings) Strong interpersonal and problem-solving abilities Basic computer knowledge and typing proficiency  Immediate Joining Contact: Nihal: 73384 4389 Nithin: 98869 64485 Priya: 76192 18164  Join a top MNC and elevate your career with international customer service experience!
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