2,588 Service Lead Jobs in Kolkata

We are seeking for Customer Service Executives (International) to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues efficiently, and ensuring customer satisfaction through effective communication and problem solving skills. Your Role: Engage customers in meaningful conversations to promote products/services or gather required information. Handle objections professionally and escalate complex issues when necessary. Collaborate with team leads and quality analysts to improve call quality and performance. Ensure compliance with company policies and US calling regulations Your Profile: Bachelors degree or equivalent. Open to Work from Office Excellent verbal communication and interpersonal skills. Ability to work night shifts and adapt to US time zones. Goal-oriented with a positive attitude and strong work ethic. Knowledge of International culture and customer behavior.  You can directly share your resume : sumit.sharma@capgemini.com , subject line : customer service executive - Kolkata Notice Period : Immediate Joiner Only

Job Summary: Candidate should have deep expertise in solution architecture, licensing models, ALM (Application Lifecycle Management), and performance optimization, with a working knowledge of SQL Server Integration Services (SSIS) as follows:  Key Responsibilities: Solution Design: Architect scalable and maintainable solutions using Power Apps, Power Automate, Power BI, and Dataverse. Licensing Strategy: Provide guidance on optimal licensing models based on business needs and usage patterns. ALM & Governance: Define and implement ALM strategies using tools like Azure DevOps, GitHub, and Power Platform Build Tools. Performance Optimization: Identify and address performance bottlenecks in Power Platform solutions, ensuring high availability and responsiveness. Integration: Collaborate with integration teams to support data flows between Power Platform and external systems, including limited support for SQL Server Integration Services (SSIS). Stakeholder Engagement: Work closely with business and technical stakeholders to gather requirements and translate them into technical solutions. Best Practices & Standards: Establish and enforce development standards, governance policies, and reusable components.  Required Skills & Experience: 8+ years of experience in software development, with 3+ years in Power Platform architecture. Strong understanding of Power Platform components: Power Apps (Canvas & Model-Driven), Power Automate, Power BI, and Dataverse. Development knowledge on custom connectors and integration with external systems Development knowledge on PCF Controls for both canvas and model driven apps Development knowledge on customization of Views/forms using JavaScript Experience with Power Platform licensing models and cost optimization. Knowledge of CoPilot Studio and Power Pages (nice to have) Proficiency in ALM practices and tools (e.g., Azure DevOps, GitHub). Knowledge of performance limitations and tuning techniques in Power Platform. Familiarity with SQL Server and basic understanding of SSIS. Excellent communication and stakeholder management skills.  Preferred Qualifications: Microsoft Certified: Power Platform Solution Architect Expert. Experience with Dynamics 365 and Azure services. Exposure to enterprise integration patterns and API management.  

Job Description: Territory Service Manager Job Code: ITC/TSM/20251119/16722 Experience: 5- 8 Years Salary: 6 LPA Qualification: B.Tech Location: Open to All Cities The Territory Service Manager will be responsible for leading the Ashok Leyland service team and channel partners to improve customer knowledge, enhance skills, and ensure the optimal performance of commercial vehicles across the assigned territory. The role is focused on strengthening Ashok Leylands presence in the market by delivering superior service quality and building long-term customer confidence. Key responsibilities include managing end-to-end service operations, ensuring adherence to company service standards, and driving process improvements to enhance efficiency and customer satisfaction. The manager will cultivate strong relationships with key customers, monitor service KPIs, and implement corrective actions where required. This role also involves leading, mentoring, and developing a team of service professionals, ensuring adherence to safety protocols, and staying updated on industry trends and technologies to continuously improve service offerings. Strong leadership capability, customer-centric thinking, and expertise in service operations are essential for this role.   

Job Description: Territory Sales Manager Painter Services We are seeking a dynamic Territory Sales Manager Painter Services to drive service-led business growth and ensure exceptional customer experience in the assigned territory. The role focuses on building a strong services portfolio, improving site conversions, and strengthening customer referrals. The Territory Sales Manager for Painter Services is responsible for managing the services portfolio to drive business growth and sales. This includes developing the business by increasing the number of booked sites and improving customer referrals. The role involves creating awareness of services through BTL activations, analyzing site metrics for improvement, and liaising with the ASM for sales initiatives. The manager must ensure exceptional consumer experiences through site evaluations and audits, track NPS scores, and adhere to SOPs. Additionally, the role includes managing customer complaints, maintaining asset inventories, training painters, and overseeing team recruitment and development. Key Responsibilities Business Growth: Increase booked sites, drive service adoption, and support revenue targets. Customer Experience: Conduct regular site evaluations/audits to ensure high-quality service delivery. Service Awareness: Execute BTL activations to promote Painter Services in the market. Performance Monitoring: Analyse site metrics and identify improvement opportunities for service efficiency. Stakeholder Collaboration: Work closely with the ASM to implement sales strategies and service initiatives. NPS & Feedback Tracking: Monitor painter and consumer NPS scores and drive corrective actions. Complaint Management: Manage customer complaints end-to-end and ensure timely, satisfactory closure. SOP Adherence: Ensure strict compliance with service guidelines and operational standards. Inventory Management: Maintain accurate records of assets, tools, and service kits used at sites. Painter Capability Building: Train painters on service processes, technical skills, and customer handling. Team Management: Oversee recruitment, onboarding, coaching, and development of the Painter Services team. Ideal Candidate Profile Strong sales & service management skills Excellent customer handling and problem-solving ability Experience in field operations, audits, and complaint management Effective team leadership and communication skills Ability to collaborate with cross-functional teams and drive outcomes Experience: 29 years Qualification: Bachelors Degree Location: Open to all cities

Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.  Persuasive Speaking Skills Communication Skills Self-Control Adaptability Empathy

Role Overview: As a Service Team Leader at Yaduka Group, you will be responsible for direct, coordinating, and reviewing activities in sales and service of the Customers in the Parking System and Lift/Elevators industry. You will play a key role in executing the servicing of the systems both preventive & breakdown, as well as resolving customer complaints regarding servicing. Your role will be crucial in ensuring efficient and effective customer service in this sector. Key Responsibilities: - Direct, coordinate, and review activities in sales and service of the Customers. - Execute the servicing of the systems both preventive & breakdown. - Resolve customer complaints regarding servicing. Qualifications Required: - 2+ years of experience in a similar role. - Electro Mechcanical Knowledge. - Good communication skills. - Knowledge in MS office, hands-on in ERP systems. Please ensure that your latest resume along with pictures is sent to hr@yadukagroup.com mentioning the Job Code KPI109 and Position of Service Team Leader if you believe that your profile aligns with the requirements mentioned above.,

As a Business Development Executive at the company, your role will involve achieving business targets by acquiring new client relationships and maintaining them. You will be responsible for identifying target areas for prospective business and pre-screening customer segments as per the organization's norms. Your key responsibilities will include: - Identifying target areas for prospective business - Pre-screening customer segments as per organization norms - Ensuring the number of logins along with disbursement - Ensuring high customer satisfaction levels by proactively understanding customer needs and cross-selling multiple products as per requirements - Executing sales promotion activities to build customer interest in the TCFSL brand - Building strong client relationships both internally and externally to establish a strong brand identification with potential customers - Ensuring vendor empanelment and developing relationships with new vendors - Developing strong distribution channels - Ensuring compliance with all Audit/RBI regulations To qualify for this role, you should be a graduate in any discipline. Additionally, any additional details of the company were not present in the job description.,

Service Delivery Managers coordinate the delivery of services to clients and manage employees involved in the delivery process. Common work activities include developing the processes and procedure for delivering services, meeting with clients to discuss and coordinate service options, supervising employees involved in the delivery process, monitoring the cost of the delivery process and documenting service results for all clients.

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

We are looking for a Customer Service Representative to join our team. The ideal candidate should be friendly, patient, and able to communicate clearly with customers. You will be responsible for answering questions, solving problems, and ensuring that every customer has a positive experience with our company. Responsibilities: Handle customer calls, emails, and chats in a polite and professional manner. Provide accurate information about products, services, and company policies. Resolve customer issues and complaints quickly and effectively. Keep records of customer interactions and update information in the system. Work with other departments to solve customer problems when needed. Follow up with customers to ensure their concerns are fully resolved. Meet daily and weekly targets for response time and customer satisfaction. Requirements: High school diploma or equivalent (Bachelors degree preferred). Good communication and listening skills. Basic computer knowledge and ability to use email, chat, and CRM tools. Ability to stay calm and professional under pressure. Positive attitude and willingness to learn. Previous customer service experience is an advantage, but not required. Key Skills: Customer Service, Communication Skills, Problem Solving, Email Support, Chat Support, Time Management, Teamwork

A Quality Engineering Lead is responsible for developing, implementing, and overseeing quality assurance strategies, leading a team to ensure software and system quality. Key responsibilities include creating test plans, reviewing test cases, leading manual and automated testing efforts, and collaborating with other teams to resolve issues. Essential skills include strong leadership, analytical and problem-solving abilities, communication, a deep understanding of quality methodologies, and expertise in test automation tools and programming languages. Job description    Team Leadership: Lead, mentor, and manage a team of quality engineers, delegate tasks, and provide feedback.    Quality Strategy: Develop and implement comprehensive quality assurance and test strategies.    Test Planning and Execution: Create and maintain detailed test plans, test cases, and test scripts, and oversee both manual and automated testing execution.    Defect Management: Lead regression and smoke testing, prioritize bug reports, and work with developers and stakeholders to resolve issues.    Collaboration: Act as a quality subject matter expert, collaborating with cross-functional teams like development, product, and project management.    Process Improvement: Monitor and evaluate the effectiveness of testing processes, identify trends, and implement improvements to enhance quality and efficiency.    Reporting: Analyze and report on quality metrics and test results. 

Airline Customer Service Agents work for air transport companies and are responsible for assisting passengers before and after flights. Typical job duties of an airline Customer Service Agent include greeting passengers, checking in passengers, assigning seat numbers, answering to client inquiries, labeling luggage, informing passengers on luggage restrictions, reassuring nervous passengers, weighing baggage, charging excess weight, and assisting unaccompanied children.

Customer Service Executives motivate and supervise employees in the customer service department of a company. Their work helps ensuring a high level of customer satisfaction and company profitability. Those interested in a Customer Service Executive position should be able to complete work activities such as hiring staff, determining training needs, implementing customer service procedures, finding solutions for the most difficult customer issues, analyzing reports, taking disciplinary action when needed, and conducting employee appraisal programs.

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

A field service technician installs, maintains, and repairs equipment at customer locations, providing on-site support across various industries like manufacturing, IT, and healthcare. Key responsibilities include performing routine maintenance, troubleshooting and fixing technical issues, and managing parts and tools for tasks like equipment repair, system checks, and customer service.  Core responsibilities Installation: Install and set up new equipment or systems at customer sites. Maintenance: Perform routine inspections and preventive maintenance to ensure equipment is running efficiently. Repair: Troubleshoot and fix malfunctioning equipment, replacing parts as needed. Customer service: Interact with customers to address their issues and ensure satisfaction. Documentation: Maintain accurate records of service calls, maintenance performed, and parts used. 

Job DescriptionLead DevOps EngineerWork Mode - Contract to HireExperience - 8+ YearsLocation - Remote We are seeking an experienced Lead DevOps Engineer to lead and optimize DevOps practices across cloud environments. The ideal candidate will have a strong technical background, proven leadership experience, and the ability to assess and enhance existing CI/CD systems and infrastructure performance.Key ResponsibilitiesInvestigate and analyze current CI/CD pipelines, cloud infrastructure, and automation processes.Identify performance bottlenecks, security gaps, and process inefficiencies; propose and implement improvements.Communicate findings, recommendations, and progress updates directly with client stakeholders.Lead and mentor a 10-member DevOps team, ensuring best practices and high-quality delivery.Drive technical remediation and migration efforts, including Azure-to-AWS transitions.Collaborate with cross-functional teams to ensure system reliability, scalability, and continuous integration.Manage infrastructure as code (IaC) implementations using Terraform and related tools.Oversee containerization and orchestration with Docker and Kubernetes.8+ years of strong, hands-on DevOps engineering experience.Proven experience in leadership and stakeholder management.Expertise in Azure and AWS cloud environments, including migration and optimization.Proficient in Terraform, Docker, and Kubernetes.Strong understanding of CI/CD best practices, infrastructure automation, and system monitoring.Excellent communication skills with experience in client-facing roles.Ability to assess, design, and implement scalable, high-performance DevOps solutions rapidly.Must-Have SkillsLeadership and Team ManagementDevOps EngineeringAzure AWS MigrationTerraform (IaC)DockerKubernetesIf interested kindly drop your mail to sanjai@vysystems.com

Job Title: Databricks LeadLocation: RemoteExperience: 8+ YearsApply: sanjai@vysystems.comAbout the RoleWe are seeking a skilled Databricks Developer with hands-on experience in Apache Spark, PySpark, AWS and data engineering on the Azure Databricks platform. The ideal candidate will design and implement scalable data pipelines, optimize data processing workflows, and contribute to building robust data solutions supporting analytics and business intelligence initiatives.Key ResponsibilitiesDesign, develop, and maintain data pipelines and ETL workflows using Databricks (PySpark, SQL, Scala, or Python).Develop scalable and optimized data processing solutions for large datasets.Work with Azure Data Lake, Delta Lake, and Azure Data Factory (ADF) to build end-to-end data solutions.Implement data transformations, aggregations, and cleansing within Databricks.Collaborate with data architects, analysts, and business stakeholders to translate requirements into technical designs.Optimize Spark jobs for performance and cost efficiency.Monitor, debug, and troubleshoot Databricks jobs and clusters.Ensure best practices for data governance, quality, and security.Contribute to CI/CD pipelines for data workflows and infrastructure automation.Document processes, workflows, and code to ensure maintainability.

A gas service engineer diagnoses, repairs, and maintains gas appliances and systems, including boilers, central heating, and water heaters. Responsibilities include performing routine maintenance, responding to emergency call-outs, installing new appliances, and ensuring all work complies with safety and regulatory standards. A gas service engineer must have technical knowledge of gas systems, strong problem-solving skills, and good communication abilities for customer interaction. Core responsibilities    Maintenance and repair: Service, inspect, and repair gas appliances like boilers, central heating systems, and radiators to ensure they are working safely and efficiently.    Installation: Install new gas appliances and systems for domestic and commercial customers.    Diagnostics and troubleshooting: Respond to fault calls to diagnose and fix gas-related issues, often in emergency situations.    Safety compliance: Ensure all work is carried out in compliance with health, safety, and regulatory standards.    Customer service: Provide technical support and communicate effectively with customers to explain work and address their needs.    Record keeping: Complete necessary paperwork and use IT systems to document work performed and maintain service records.    Site surveys: Conduct site surveys to assess new installations or diagnose complex problems

As a Senior Delivery Lead at Latinum, your role is crucial in driving operational excellence, managing people and processes, and leading business growth strategies. Your responsibilities will include: - Overseeing daily business and administrative operations to enhance efficiency in both internal and external processes. - Leading, inspiring, and motivating teams to achieve organizational objectives effectively. - Managing recruitment processes to attract top talent and reduce employee turnover. - Mentoring and engaging employees to align with management's vision and organizational goals. - Establishing policies that enhance company culture and foster long-term success. - Monitoring company performance and providing recommendations for growth and improvement. - Collaborating with senior management and stakeholders on capital raising and expansion initiatives. To excel in this role, you should have the following qualifications and skills: - Bachelor's degree in Business Administration, Accounting, Finance, or equivalent (Masters preferred). - Proven experience in a senior leadership/executive role within the BPO/Finance domain. - Strong understanding of organizational functions such as finance, HR, and operations. - Expertise in accounting, budgeting, financial and data analysis. - Outstanding leadership, communication, and organizational skills. - Experience in strategic planning and business development. Join Latinum for the opportunity to: - Lead large-scale operations at a senior level. - Work in a high-impact role with visibility to leadership and stakeholders. - Be part of a growing organization committed to driving business excellence.,

As a Support Executive for FASTag Services at Akova Fintech Solutions Private Limited, you will be the primary point of contact for customers, assisting them with queries related to FASTag through phone, chat, and email. Your role is crucial in ensuring a seamless user experience, resolving issues, and providing service education. **Responsibilities:** - Respond to customer queries via phone, chat, and email. - Assist customers with FASTag account issues, transaction disputes, and service interruptions. - Educate users on new features, policies, and processes. - Guide customers through troubleshooting and self-service steps. - Ensure timely resolution of issues and maintain follow-up on open tickets. - Accurately document customer interactions and feedback. **Preferred Skills & Qualifications:** - Strong communication skills (verbal & written). - Ability to handle multiple queries in a fast-paced environment. - Preferred Knowledge in SQL, Python, and Advanced Excel. - Problem-solving mindset with a customer-first approach. - Freshers welcome - training will be provided. In this role, you will work in rotational shifts with details shared during the interview. This is a hybrid role that offers flexibility to work from both the office and home, providing high-visibility operational responsibilities that make an impact. **Why Join Akova ** - Training and mentorship opportunities. - Chance to grow in the fintech sector. - Enjoy a friendly and collaborative work culture. - Flexibility and opportunities for career advancement. If you are interested in this Support Executive role at Akova, please send your updated CV to pratik.ghosh@akova.in. For more information, you can contact 9147067841. Apply now and be part of a team that values your skills and provides a platform for growth and development.,