98 Partner Support Jobs in Coimbatore

As an Associate / Sr. Associate Provider Network, you will be responsible for building, expanding, and maintaining our network of healthcare providers (hospitals, clinics, labs, diagnostics, radiology centers, individual practitioners, etc.). You will negotiate contracts and tariffs, manage empanelments/renewals, ensure data and record upkeep, track cost savings, and maintain strong relationships with provider partners. This role involves coordination across internal teams (operations, claims, medical, business development) and external providers. Key Responsibilities Identify, source, and onboard new healthcare providers (hospitals, clinics, labs, diagnostic and radiology centers, individual practitioners) to build/expand the provider network.  Manage tie-ups & empanelment processes including renewals of existing providers.  Negotiate provider contracts and tariff/rate agreements to secure the best possible rates for services.  Maintain end-to-end relationship management with providers: coordinate with hospitals, clinics, labs, diagnostic centers, and individual doctors; manage communications, resolve issues, support renewals, and handle onboarding/ offboarding.  Update and maintain accurate records of all partner providers (empanelment status, contract details, tariff lists, contact information, geographies covered).  Track and monitor cost savings, utilization, performance metrics for provider network ensure that negotiated tariffs and contracted rates lead to expected savings/benefits.  Ensure compliance and credentialing where needed (especially if dealing with regulated healthcare providers) maintain documentation and due diligence for all network providers.  Coordinate with internal teams (operations, claims, quality control, business development, etc.) to ensure smooth referral pathways, quality of care and service delivery via network providers.  For Sr. Associate level: Possibly lead network-expansion strategy for assigned region, mentor junior network-team members, support periodic audits, renegotiations, and complex contract issues. 

Nurture and grow franchisee allocated with support of team of direct reportees (FLS) & LBS. Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process, policies and guidelines defined by the organization. As a CBH individual will own the span of Branches within a Regional office in defined territory. He/she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and motivating convincing and influencing them to offer life insurance solutions to their customers for their financial needs. To achieve this he/she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner. CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO   Typical Targets and Measures Profitable franchisee. 1. Achieving defined number of LBS in Franchisee 2. Activate Branch & LBS and achieve desired productivity from active LBS as per plan 3. Engagement & Activity Management High engagement levels to be maintained at Branch levels with support from ISM. 4. APE new business growth as per AOP 5. Renewal book/Persistency maintain desired level of First Year and overall persistency across channels   Customers / Stakeholders Improve the quality of Relationship Management at a Branch Manager, Regional Head level 1. Maintain healthy relationship with bank staff and ensure support for FLS at Branch level 2. Engage with Branches and influence and support them for driving insurance business. 3. Cross functional engagement within CHOICe with Business Development,EIMA, Training & operations for ensuring support to LBS and FLS   Leadership &Teamwork Leadership | Teamwork | People Development Manage alignment between functions in the respective HUBs 1. Strategize and Plan to ensure business delivery through Activity management and other initiatives 2. Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps 3. Industry/competition knowledge and countering with strengths that we have in CHOICe 4. Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training &  Development basis DAP for individual team member. Provide opportunities to team members to take up additional responsibilities. Foster positive attitude & high levels of enthusiasm amongst all to deliver higher productivity Ensure effective people management, strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations   Operational Effectiveness & Control Ensure Controls and Audit are in place as required by IRDA & CHOICe Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively. Facilitate Quality Sales by ensuring, that each customer is made aware of the product details. Identify any trend / weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues. Ensure NIL frauds for any case sourced / handled by the Branch Keep self and Team updated on all new and existing products of CHOICe, Sales Process, Underwriting norms and Compliance guidelines. Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.  

Nurture and grow franchisee allocated with support of team of direct reportees (FLS) & LBS. Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process, policies and guidelines defined by the organization. As a CBH individual will own the span of Branches within a Regional office in defined territory. He/she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and motivating convincing and influencing them to offer life insurance solutions to their customers for their financial needs. To achieve this he/she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner. CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO   Typical Targets and Measures Profitable franchisee. 1. Achieving defined number of LBS in Franchisee 2. Activate Branch & LBS and achieve desired productivity from active LBS as per plan 3. Engagement & Activity Management High engagement levels to be maintained at Branch levels with support from ISM. 4. APE new business growth as per AOP 5. Renewal book/Persistency maintain desired level of First Year and overall persistency across channels   Customers / Stakeholders Improve the quality of Relationship Management at a Branch Manager, Regional Head level 1. Maintain healthy relationship with bank staff and ensure support for FLS at Branch level 2. Engage with Branches and influence and support them for driving insurance business. 3. Cross functional engagement within CHOICe with Business Development,EIMA, Training & operations for ensuring support to LBS and FLS   Leadership &Teamwork Leadership | Teamwork | People Development Manage alignment between functions in the respective HUBs 1. Strategize and Plan to ensure business delivery through Activity management and other initiatives 2. Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps 3. Industry/competition knowledge and countering with strengths that we have in CHOICe 4. Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training &  Development basis DAP for individual team member. Provide opportunities to team members to take up additional responsibilities. Foster positive attitude & high levels of enthusiasm amongst all to deliver higher productivity Ensure effective people management, strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations   Operational Effectiveness & Control Ensure Controls and Audit are in place as required by IRDA & CHOICe Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively. Facilitate Quality Sales by ensuring, that each customer is made aware of the product details. Identify any trend / weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues. Ensure NIL frauds for any case sourced / handled by the Branch Keep self and Team updated on all new and existing products of CHOICe, Sales Process, Underwriting norms and Compliance guidelines. Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.  

As a potential candidate for the role, you will play a crucial part in supporting rotational shifts 24/7 and will be expected to work on weekends when needed. Your responsibilities will include demonstrating good knowledge and operational experience with PKI and CLM, as well as the ability to work independently in shifts. Excellent communication skills and proactiveness are essential for this role. Additionally, you should have experience in troubleshooting scenarios related to PKI and CLM. Qualifications Required: - Able to support rotational shifts 24/7 and work on weekends if needed - Good knowledge on PKI and CLM - Operational experience with PKI and CLM - Ability to work independently in shifts - Strong communication skills and proactiveness - Experience in troubleshooting scenarios for PKI and CLM About EY: EY is dedicated to building a better working world by creating new value for clients, people, society, and the planet, while fostering trust in capital markets. With the help of data, AI, and advanced technology, EY teams assist clients in confidently shaping the future and addressing current and future challenges. EY offers a wide range of services in assurance, consulting, tax, strategy, and transactions, utilizing sector insights, a globally connected network, and diverse ecosystem partners to provide services in over 150 countries and territories.,

As an experienced Customer Onboarding/product implementation specialist, you will be responsible for onboarding customers and providing enterprise-level technical support. Your role will involve gathering requirements via various communication channels and ensuring the best-in-class implementation of the product. **Role Overview:** You will serve as the primary contact for customers during project implementations, displaying a high sense of urgency and ownership. Building and managing strong relationships with clients and internal stakeholders will be a key aspect of your role. **Key Responsibilities:** - Manage all technical aspects of project implementation from kick-off to Go-Live, including scoping and change request management. - Collaborate with project sponsors and stakeholders to define project goals, requirements, planning, tracking, and timely delivery. - Conduct pre-kick-off and kick-off meetings to establish project plans, milestones, and expectations with customers. - Lead the development and implementation of plans and programs to meet project goals. - Monitor project progress daily, report status to senior management and stakeholders, and manage communication and risk management plans. - Coordinate with customers and internal teams to adjust work/change as needed due to scope changes. - Recommend product enhancements and opportunities to the Product Management team. - Collaborate with sales, implementation services, and SI partners for customer engagements. - Work closely with Customer Success Manager for proper handover after Go-Live. - Be a trusted advisor to customers and demonstrate a growth mindset. **Qualifications:** - 2 to 5 years of experience in the software/tech industry. - Experience in SaaS product implementation is preferred. - Basic front-end programming skills (HTML5, JavaScript, jQuery) are beneficial. - Understanding of technology stack, programming concepts, and integrations with cloud systems. - Hands-on experience with configuring SaaS products like Zoho, Zendesk, Keka, Servicenow is a plus. - Fast learner with good communication and written skills. - Willingness to work in Europe shift and on cross-functional teams. - Ability to understand customer requirements and provide solutions effectively. - Possess soft skills to interact with customers via phone or video calls. If there are any additional details about the company in the job description, kindly provide them for a more comprehensive job description.,

Role Overview: As the Manager, Internal Projects at NTT DATA, you will be responsible for planning, executing, and delivering strategic projects within scope, budget, and timeline. You will collaborate with cross-functional teams to manage resources effectively and ensure project success by utilizing efficient project management methodologies. Your core responsibility will include fostering a positive team culture, supporting team growth, and promoting communication and collaboration to drive high performance and ensure a motivated and cohesive project team. Key Responsibilities: - Define project scope, objectives, and deliverables in collaboration with stakeholders - Develop comprehensive project plans and identify/manage project dependencies, risks, and issues - Lead project teams, monitor progress, conduct regular meetings, and provide updates to stakeholders - Engage and communicate with stakeholders at all levels, allocate resources effectively, ensure quality standards are met, identify project risks, and maintain project documentation - Provide strategic direction and leadership to the project management team, define/implement project management methodologies, processes, and standards - Offer guidance and support to team members through coaching and mentoring, facilitating their professional growth and learning opportunities Qualification Required: - Advanced knowledge and understanding of working within a matrixed global organization - Advanced project management skills with assertiveness, confidence, engagement, and relationship-building skills - Ability to persuade, negotiate, and influence key stakeholders, strategic thinking, and decision-making skills - Excellent verbal and written communication skills, strong business acumen knowledge - Bachelor's degree or equivalent in Project/Program Management or a related field desired - Relevant Project/Program Certification(s) preferred Additional Details: NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion each year in R&D. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services encompass business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is also a leading provider of digital and AI infrastructure globally and is part of NTT Group, headquartered in Tokyo.,

As an experienced Customer Onboarding/ product implementation specialist, your main responsibility will be to onboard customers and provide enterprise-level technical support. You will be the primary contact for customers during project implementations, demonstrating a high sense of urgency and ownership in customer interactions. Your strong relationship-building skills with clients and internal stakeholders will be crucial for successful implementations. Additionally, you will work with the Engagement Manager to develop and implement plans to meet project goals and priorities. - Act as the prime contact for customers during project implementations - Build and manage relationships with clients and internal stakeholders - Manage all technical aspects of project implementation from kick-off to Go-Live - Define project goals, requirements, and project planning with stakeholders - Conduct pre-kick-off and kick-off meetings with sales/pre-sales and customers - Lead the development and implementation of project plans and programs - Establish practices, templates, policies, and partnerships for project implementation - Monitor and track project progress, report status to management and stakeholders - Coordinate with customers and internal teams for project development - Recommend product enhancements and opportunities to the Product Management team - Collaborate with pre-sales/sales and implementation services for customer engagements - Work with SI partners for custom app/integration work - Ensure proper handover after Go-Live with Customer Success Manager - Take on any other assigned responsibilities as required - Be a trusted advisor to customers and maintain a growth mindset - 2 to 5 years of experience in the software/tech industry - Experience in the implementation of SaaS products is preferred - Basic front-end programming skills (HTML5, JavaScript, jQuery) - Understanding of technology stack, programming concepts, and integrations - Hands-on experience with configuring SAAS products is a plus - Fast learner with the ability to pick up new technologies - Strong communication and written skills - Willingness to work in Europe shift - Ability to work on cross-functional teams to solve business & tech problems - Passion for understanding customer requirements and providing solutions - Soft skills for effective customer interaction over the phone or video call,

As a Sr HR Operations Specialist/ People partner at 99Yellow, you will be responsible for providing experienced HR support to startup clients in remote HR operations with agility, empathy, and strategic impact. Your role will involve managing key HR processes like onboarding, documentation, performance management, and engagement in a fully remote setting. Key Responsibilities: - Manage the entire onboarding process for new hires, including pre-onboarding communication, document collection, induction calls, policy sharing, and ensuring a smooth and welcoming experience - Handle complete offboarding workflows, including documentation, exit interviews, and final settlements in coordination with relevant teams - Draft HR policies tailored to the specific needs of each startup client, ensuring clarity, compliance, and alignment with company culture - Maintain accurate and up-to-date records for all employees, ensuring error-free preparation and storage of key documents such as offer letters and employment agreements - Assist in managing the end-to-end performance appraisal process, support quarterly goal-setting initiatives, and help teams establish clear KRAs and KPIs - Build meaningful connections with employees in a remote work environment, plan and coordinate virtual engagement initiatives to foster a positive work culture - Take on additional HR responsibilities as needed, including process improvement, data management, and driving the digitization of HR operations for efficiency and scalability Qualifications: - Minimum 5-15 years of hands-on experience in HR operations; experience working with startups is a strong plus - Strong understanding of core HR processes including onboarding, offboarding, documentation, and performance management - Experience in drafting HR policies and managing employee records with a high level of accuracy - Comfortable working independently and managing multiple clients or tasks in a remote-first environment - Excellent verbal and written communication skills - Strong interpersonal skills with the ability to engage employees across different roles and backgrounds - Proficiency in using HR software tools, Google Workspace (Docs, Sheets, Drive), and other digital platforms for HR operations - A proactive, problem-solving attitude with strong organizational skills and attention to detail About Us: 99Yellow provides experienced HR professionals who can run remote HR operations with agility, empathy, and strategic impact. Founded by Shikha, who holds a Masters degree in Human Resources and has over 10 years of experience in HR roles across startups, 99Yellow offers practical and people-centric HR solutions.,

As a Customer Support Specialist, your main role will be to respond, diagnose, resolve, and track customer queries through phone, email, chat, and social media channels. You will be responsible for maintaining response and resolution speed according to defined Service Level Objectives (SLOs) while ensuring high customer satisfaction scores and adherence to quality standards in 90% of cases. Utilize the existing knowledge base to offer customers a root cause assessment and provide bug progress summaries using available tools and platforms. Additionally, you will handle escalations from customers and partners, as well as consults from lower-tier team members to assist in case resolution. Your flexibility to work across multiple rotational shifts, including night shifts, will be essential in this role. Furthermore, your ability to work effectively in a diverse environment, handle cultural and language differences, and communicate efficiently will contribute to your success in this position.,

You will have the chance to build a career as unique as you are at EY, with the global scale, support, inclusive culture, and technology to become the best version of yourself. EY is counting on your unique voice and perspective to help them become even better. Join EY to build an exceptional experience for yourself and contribute to building a better working world for all. **Role Overview:** As an Adobe Analytics Consultant at EY, your role is to help deliver analytics for multiple web properties and support strategic initiatives for a large technology client. **Key Responsibilities:** - Work with clients" marketing and business partners to define Key Performance Indicators (KPIs) for new projects/enhancements and define the best analytics approach using Adobe Analytics Product Suite. - Manage the processes for capture, storage, usage, and tracking of online activity from multiple websites. - Take full responsibility for analytics needs across customer analytics platforms and ensure data integrity & documentation of tracking standards. - Troubleshoot and debug analytics implementation and work across marketing and development teams to support them with analytics tracking. - Engage with projects to ensure that analytics solutions meet business requirements and deliver clear and actionable recommendations to improve and optimize the customer experience. - Generate reports, provide insights, and recommendations based on data and provide guidance to develop tagging framework and QA support. - Proactively identify issues, recommend resolutions, and work closely with key business leaders to offer alternatives and enhancements. - Manage the implementation and tracking of digital marketing initiatives both current and future. **Qualifications Required:** - Subject matter expert with total experience between 8-10 years with minimum 4-6 years using Adobe Analytics Suite. - Experience working with tagging technologies like GTM, Adobe DTM, Tealium, or Ensighten is required. - Experience in technical architecture/framework of analytical eco-system(s) and designing solutions for a medium/large scale commercial website. - Experience in interfacing between business and implementation units, along with stakeholder management skills and strong communication and presentation experience. - Quick learner who can solve problems and is self-motivated. - Mandatory skills include proficiency in Adobe Analytics, Google Analytics, tagging tools like Adobe Launch, Tealium IQ, Google Tag Manager, web languages such as HTML, JavaScript, jQuery, Data Layer, setting up DataLayer format, working with Front end development teams, and explaining analytics to various groups with differing levels of analytics knowledge and acquaintance. - Executive and time management skills are essential to prioritize work in a demanding environment. **About EY:** EY exists to build a better working world, creating long-term value for clients, people, and society, and building trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate across assurance, consulting, law, strategy, tax, and transactions, asking better questions to find new answers for the complex issues facing our world today.,

As an experienced Business Analyst with expertise in the Electronic Retail Industry, specifically in Point of Sale (POS) systems, supply chain processes, and application integration, your role will be crucial in bridging the gap between business users, technology teams, and external vendors to ensure successful project delivery and system performance. Your strong domain knowledge, process mapping skills, and end-to-end project management capabilities will be key in this position. Key Responsibilities: - Work closely with stakeholders in retail stores, warehouse, supply chain, finance, and e-commerce to gather and document business requirements. - Analyse and document current-state and future-state business processes for retail operations, inventory flow, and customer service. - Define functional and non-functional requirements for new system implementations or enhancements. - Drive implementation, upgrade, and support of POS applications (e.g., Wondersoft, Ginesys, Oracle Xstore, etc.). - Support implementation and enhancement of supply chain systems including inventory planning, inter-store transfers, procurement, and warehouse movements. - Collaborate with internal teams and vendors to improve demand forecasting, fulfillment, and stock accuracy across channels. - Coordinate and oversee system integrations across ERP (SAP), POS, CRM, e-commerce platforms, and WMS. - Create interface specifications, monitor data consistency, and coordinate with technical teams for interface fixes. - Support API/IDOC/XML-based integration flows and business validation of interface outputs. - Lead and track end-to-end IT projects from scoping to go-live, using Agile or Waterfall methodologies. - Coordinate with external software vendors and implementation partners for project delivery, SLAs, and quality. - Prepare project plans, RAID logs, and ensure timely delivery within scope and budget. - Define UAT scenarios, coordinate business testing, and manage sign-offs. - Conduct end-user training and prepare user manuals and SOPs. - Track and resolve post-go-live issues in collaboration with support teams.,

Role Overview: As a Technical Support Specialist (TSS 1) at our company, you will provide technical assistance to customers, installers, and residents. Your success depends on your deep knowledge of our products, services, partner integrations, and client business practices. Effective communication skills and a genuine desire to understand clients" technical needs are crucial. You should offer value through actionable processes, possess knowledge of IoT devices, use agile thinking to solve problems, and provide meaningful insights into clients" daily technical issues. Key Responsibilities: - Field escalation calls, tickets, chats, email, and other communications from users with inquiries about smart home devices, connectivity, software, and related concerns. - Manage call center communications to promptly resolve escalated issues. - Raise Salesforce cases to escalate issues requiring external interventions. - Collaborate with cross-functional team members to translate business needs and product requirements into new customer solutions. - Provide actionable insights and data analysis for customer value. - Work with TSM 2 to identify and resolve higher-level issues. - Guide users through diagnostic and troubleshooting processes using software and verbal instructions. - Participate in team meetings, provide process enhancement feedback, and foster a culture of teamwork. - Demonstrate increasing knowledge of company products and integrations. - Accurately document and update client records, support notes, and interactions using tools like Salesforce, Zendesk, Dialpad, Confluence, etc. - Ensure compliance with company best practices and established policies and procedures. - Achieve OKRs and KPIs communicated by your manager. Qualifications Required: - Previous experience in a client-facing or account management role. - Proficiency with Salesforce or similar CRMs, support ticketing software systems, and best practices. - Strong analytical and problem-solving skills. - Ability to work in a fast-paced, team-centered work environment. - Technical aptitude to identify alternative solutions to customer issues. - Ability to handle multiple critical, high-priority issues with urgency. - Proficiency in Google Suite Products. - Excellent verbal, written, and interpersonal communication skills with strong active listening abilities. - Detail-oriented, dependable, with a positive and inquisitive attitude. - Ability to multitask, prioritize, and collaborate effectively. - High degree of self-motivation, drive, and proactive nature. (Note: No additional company details were provided in the job description.),

Job Description: Telesales & Admin Executive Location: Mumbai, Bangalore, Delhi-NCR, Chennai, Hyderabad / Work from Home.Job Type: Full-TimeDepartment: Sales & OperationsIndustry: IT/ITES, BFSI, EdTech, Manufacturing, E-commerce, Real Estate.   We are looking for a multi-talented Telesales & Admin Executive to manage outbound/inbound sales calls and provide comprehensive administrative support. This is a dual-role perfect for an organized, energetic, and communicative professional who enjoys variety and wants to understand both the commercial and operational aspects of a business. The ideal candidate will be a self-starter comfortable in the fast-paced Indian business environment. Key Responsibilities Telesales & Customer Engagement (Approx. 60-70% of time) Outbound/Inbound Calls: Make outbound calls to a generated lead database and handle incoming customer inquiries. Sales Pitch & Conversion: Effectively communicate the product/service value proposition, handle objections, and close sales to achieve weekly/monthly targets. Lead Management: Qualify new leads, maintain a healthy sales pipeline, and conduct systematic follow-ups. Customer Relationship Management: Build and maintain positive relationships with customers over the phone. Data Entry in CRM: Accurately log all call details, customer interactions, and sales orders in the company's CRM or sales tracking system. Market Feedback: Report customer feedback, market trends, and common objections to the management team. Administrative Support (Approx. 30-40% of time) Documentation & Data Management: Prepare and maintain sales reports, invoices, quotations, and other business documents in MS Word/Excel. Customer Support: Handle basic customer queries via email and phone related to order status, invoices, etc. Vendor & Client Coordination: Liaise with vendors (e.g., for couriers, office supplies) and assist in client communication as needed. Office Management: Manage incoming and outgoing calls, emails, and correspondence. Maintain a tidy and organized office environment (if working on-site). Inventory & Logistics Support: Assist in maintaining inventory records and coordinating with logistics partners for dispatches. Team Support: Provide general administrative support to the management and sales team, including scheduling meetings, managing calendars, and preparing presentation materials. Required Skills & Qualifications Education: Minimum graduation (Bachelor's degree) in any discipline. Experience: 1 - 3 years of experience in a telesales, customer service, or admin executive role. Freshers with exceptional communication and organizational skills may be considered. Language Skills: Excellent verbal and written communication skills in English and Hindi. Preferred: Proficiency in a regional language (e.g., Tamil, Telugu, Marathi, Kannada, Bengali, Punjabi) is a strong advantage. Technical Skills: Strong proficiency in MS Office (Word, Excel, PowerPoint). Typing speed of at least 25-30 WPM. Basic understanding of CRM software is a plus.  

ob Title: Technical Support Specialist Location: Chennai Department: International Voice process Reports to: Technical Support Manager / IT Support Lead Employment Type: Full-Time Job Summary We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems. Key Responsibilities   Deliver timely and effective technical support to premium clientele via  multiple communication channels. Maintain high customer satisfaction  ratings and comply with quality standards in the majority of cases.  Diagnose and resolve complex technical issues encompassing web  protocols, networking standards, programming languages , system  administration, email routing/delivery, and email encryption   Analyze system and trace logs and configurations to determine the root  cause of incidents.  Employ command-line interfaces (Windows, Linux) for efficient  troubleshooting and system administration.  Adhere to defined Service Level Objectives (SLOs) for response and  resolution times.  Maintain thorough and accurate documentation of support interactions,  troubleshooting procedures, and resolutions. Manage and resolve  escalations from customers and partners  Collaborate effectively with cross-functional technical teams to escalate  and resolve intricate issues. Participate in on-call rotation to address  critical incidents as required.  Contribute to the creation of knowledge base articles and self-service  resources for end-users.         Your Qualification:   Bachelors degree in Technology / Engineering -Preferable Computer Science  /Computer Applications / Information Technology  5-6 years of experience in working in a Technical customer support  operation resolving complex technical or operational issues  Moderate exposure with scripting/ programming language  and ability to  read and understand scripts(Python, Javascript, HTML), identification of Log  errors, traces and triggers.   Preferable - Relevant technical certifications (e.g., Comp Network+,  Security+, Linux+, Microsoft Certified: Azure Administrator Associate,     

Job Brief:  As a Sales Head, you will be responsible for driving revenue growth by leading the sales function, managing customer inquiries, generating new business opportunities, and ensuring the successful conversion of projects. This role requires strong leadership, customer relationship management, and strategic sales planning to meet organizational goals. The Sales Head will serve as a key point of contact for major clients while guiding the sales team to achieve consistent performance and customer satisfaction.  Key Responsibilities:   Lead and manage the sales team to achieve sales targets and organizational objectives. Respond promptly to customer inquiries (via phone, email, or in-person), ensuring accurate information and high-quality service.   Proactively identify and pursue new business opportunities through direct networking, referrals, cold calling, and market research. Present product features, benefits, and pricing options effectively, highlighting value propositions and addressing customer objections to close deals. Build and maintain strong relationships with key clients, architects, interior designers, and channel partners to enhance customer loyalty and repeat business. Track, follow up, and manage leads through all stages of the sales cycle, ensuring timely communication and conversion. Maintain accurate records of inquiries, interactions, and sales performance in CRM systems for reporting and forecasting. Monitor market trends, competitor activities, and customer preferences to provide insights for strategic decision-making. Collaborate with internal teams (marketing, product development, design, and customer support) to ensure seamless customer experience and project execution. Drive revenue growth while ensuring profitability and alignment with company objectives. Ensure timely collection of outstanding payments.  Qualifications and Skills:   Masters degree in Business Administration, Marketing, or a related field. Proven track record in sales leadership, preferably in modular furniture, interiors, or related industries. Minimum 1012 years of experience in B2B & B2C sales, with at least 58 years in a leadership role. Strong communication, negotiation, and presentation skills. Proficiency in Microsoft Office, CRM platforms, and sales reporting tools. Ability to analyze data, prepare reports, and forecast sales performance. Results-driven, adaptable, and resilient in a dynamic, fast-paced environment. Strong leadership and people management skills with the ability to motivate and guide teams.

Job Brief: As a Sales Head, you will be responsible for driving revenue growth by leading the sales function, managing customer inquiries, generating new business opportunities, and ensuring the successful conversion of projects. This role requires strong leadership, customer relationship management, and strategic sales planning to meet organizational goals. The Sales Head will serve as a key point of contact for major clients while guiding the sales team to achieve consistent performance and customer satisfaction. Key Responsibilities: Lead and manage the sales team to achieve sales targets and organizational objectives. Respond promptly to customer inquiries (via phone, email, or in-person), ensuring accurate information and high-quality service. Proactively identify and pursue new business opportunities through direct networking, referrals, cold calling, and market research. Present product features, benefits, and pricing options effectively, highlighting value propositions and addressing customer objections to close deals. Build and maintain strong relationships with key clients, architects, interior designers, and channel partners to enhance customer loyalty and repeat business. Track, follow up, and manage leads through all stages of the sales cycle, ensuring timely communication and conversion. Maintain accurate records of inquiries, interactions, and sales performance in CRM systems for reporting and forecasting. Monitor market trends, competitor activities, and customer preferences to provide insights for strategic decision-making. Collaborate with internal teams (marketing, product development, design, and customer support) to ensure seamless customer experience and project execution. Drive revenue growth while ensuring profitability and alignment with company objectives. Ensure timely collection of outstanding payments. Qualifications and Skills: Masters degree in Business Administration, Marketing, or a related field. Proven track record in sales leadership, preferably in modular furniture, interiors, or related industries. Minimum 10-12 years of experience in B2B & B2C sales, with at least 5-8 years in a leadership role. Strong communication, negotiation, and presentation skills. Proficiency in Microsoft Office, CRM platforms, and sales reporting tools. Ability to analyze data, prepare reports, and forecast sales performance. Results-driven, adaptable, and resilient in a dynamic, fast-paced environment. Strong leadership and people management skills with the ability to motivate and guide teams.

As a Network Administrator at the company, your role involves maintaining and administering computer networks and related computing environments. This includes overseeing systems software, applications software, hardware, and configurations. You will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. Additionally, you will maintain, configure, and monitor virus protection software and email applications. Key Responsibilities: - Confer with network users to solve existing system problems - Design, configure, and test networking software, computer software, and operating system software - Provide support to partners and customers handling Networking projects Qualifications Required: - Minimum 2+ years of experience in network administration - Experience in handling Switching, Routing, Firewall, Anti-virus, and surveillance - Proficiency in handling POE Switches, Managed Switches, Wireless APs, Controllers, and IP Cameras - Ability to create accurate network diagrams and documentation for designing and planning network communication systems - Network security experience - Must have a Two Wheeler - Educational Qualification: Diploma, Any Degree with specialization in networking and computer science If you are an immediate joiner within 10 days and available to work from the office in Coimbatore, this Full-time position offers benefits like health insurance, provident fund, and a yearly bonus. The work schedule includes day shift, fixed shift, and morning shift. Please reach out to Shruthi at hrcbe@caps.in for further details. The expected start date for this position is 18/05/2025. As a Network Administrator at the company, your role involves maintaining and administering computer networks and related computing environments. This includes overseeing systems software, applications software, hardware, and configurations. You will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. Additionally, you will maintain, configure, and monitor virus protection software and email applications. Key Responsibilities: - Confer with network users to solve existing system problems - Design, configure, and test networking software, computer software, and operating system software - Provide support to partners and customers handling Networking projects Qualifications Required: - Minimum 2+ years of experience in network administration - Experience in handling Switching, Routing, Firewall, Anti-virus, and surveillance - Proficiency in handling POE Switches, Managed Switches, Wireless APs, Controllers, and IP Cameras - Ability to create accurate network diagrams and documentation for designing and planning network communication systems - Network security experience - Must have a Two Wheeler - Educational Qualification: Diploma, Any Degree with specialization in networking and computer science If you are an immediate joiner within 10 days and available to work from the office in Coimbatore, this Full-time position offers benefits like health insurance, provident fund, and a yearly bonus. The work schedule includes day shift, fixed shift, and morning shift. Please reach out to Shruthi at hrcbe@caps.in for further details. The expected start date for this position is 18/05/2025.

As a Cloud Application Monitoring Lead, you will play a crucial role in driving a proactive monitoring strategy, optimizing alerting systems, and enhancing operational visibility for mission-critical applications. Your focus will be on improving monitoring effectiveness, reducing noise, and minimizing customer-impacting incidents through automation, analytics, and best practices. **Key Responsibilities:** - Define and implement enterprise-level monitoring frameworks for cloud and hybrid applications. - Establish monitoring KPIs, SLAs, and continuous improvement processes. - Drive alert noise reduction initiatives and enhance signal-to-noise ratio. - Analyze incident trends and monitoring gaps to recommend preventive measures. - Implement root cause analysis (RCA) processes for monitoring-related issues. - Ensure all critical applications have effective health, performance, and availability monitoring. - Lead integration and optimization of monitoring tools (AppDynamics, Zabbix, Splunk, etc.). - Oversee automation of repetitive monitoring tasks and alert triaging. - Evaluate and recommend new monitoring technologies. - Partner with application, infrastructure, DevOps, and SRE teams to improve observability. - Mentor monitoring engineers and ensure adherence to best practices. - Act as the escalation point for critical monitoring-related issues. **Qualifications Required:** - 9-12 years of experience in IT Operations, Database, Application Monitoring, or related roles, with at least 3 years in a lead or managerial position. - Strong knowledge of monitoring tools such as AppDynamics, Zabbix, Splunk, and related integrations. - Experience in cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker). - Familiarity with logging, metrics, and tracing frameworks (e.g., ELK stack, Prometheus, Grafana). - Experience in deploying and managing SAAS. - Proven track record in reducing alert noise, improving monitoring coverage, and preventing customer-impacting incidents. - Strong analytical, problem-solving, and communication skills. Ability to influence and lead cross-functional teams. If you are familiar with Supply Chain Management Products, it will give you an edge as a candidate. Immediate joiners are preferred for this role. Note: The company values are crucial in driving success for both the company and its customers. To understand more about the company's values, you can refer to their Core Values section. As a Cloud Application Monitoring Lead, you will play a crucial role in driving a proactive monitoring strategy, optimizing alerting systems, and enhancing operational visibility for mission-critical applications. Your focus will be on improving monitoring effectiveness, reducing noise, and minimizing customer-impacting incidents through automation, analytics, and best practices. **Key Responsibilities:** - Define and implement enterprise-level monitoring frameworks for cloud and hybrid applications. - Establish monitoring KPIs, SLAs, and continuous improvement processes. - Drive alert noise reduction initiatives and enhance signal-to-noise ratio. - Analyze incident trends and monitoring gaps to recommend preventive measures. - Implement root cause analysis (RCA) processes for monitoring-related issues. - Ensure all critical applications have effective health, performance, and availability monitoring. - Lead integration and optimization of monitoring tools (AppDynamics, Zabbix, Splunk, etc.). - Oversee automation of repetitive monitoring tasks and alert triaging. - Evaluate and recommend new monitoring technologies. - Partner with application, infrastructure, DevOps, and SRE teams to improve observability. - Mentor monitoring engineers and ensure adherence to best practices. - Act as the escalation point for critical monitoring-related issues. **Qualifications Required:** - 9-12 years of experience in IT Operations, Database, Application Monitoring, or related roles, with at least 3 years in a lead or managerial position. - Strong knowledge of monitoring tools such as AppDynamics, Zabbix, Splunk, and related integrations. - Experience in cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker). - Familiarity with logging, metrics, and tracing frameworks (e.g., ELK stack, Prometheus, Grafana). - Experience in deploying and managing SAAS. - Proven track record in reducing alert noise, improving monitoring coverage, and preventing customer-impacting incidents. - Strong analytical, problem-solving, and communication skills. Ability to influence and lead cross-functional teams. If you are familiar with Supply Chain Management Products, it will give you an edge as a candidate. Immediate joiners are preferred for this role. Note: The company values are crucial in driving success for both the company and its customers. To understand more about the company's values, you can refer to their Core Values section.

Role Overview: As a Network Engineer at Capgemini, you will have the opportunity to work on cutting-edge technology solutions and play a crucial role in shaping the future of networking for leading organizations around the world. Your responsibilities will include: Key Responsibilities: - Demonstrating proficiency in networking fundamentals such as IP subnetting, switching, routing, and security concepts. - Utilizing strong fault isolation and resolution skills in switching (Cisco Catalyst/Nexus) and dynamic routing (Cisco ISR). - Being proficient in SD-WAN technologies (Cisco, Fortinet) and experienced in F5-LTM load balancer operations including iRule and certificate management. - Having experience with Cisco Firewalls and Cisco ISE for endpoint compliance and access control. Qualifications Required: - 4-12 years of experience with Cisco WLAN, Wireless LAN Controllers (WLC), and Access Points, along with familiarity with wireless upgrade and implementation procedures. - Experience in SD-WAN technologies, especially Fortinet SDWAN and FortiAnalyzer. - The ability to design and implement secure network architectures including firewalls, VPNs, IDS/IPS, firewall policies, security roles, and segmentation. - Strong experience with F5-LTM for troubleshooting and operational support. - Skills in managing secure remote access solutions including VPN, device profiling, and posturing. About Capgemini: At Capgemini, you will love working on next-gen network architectures such as SD-WAN, Zero Trust, SASE, and cloud-native networking. You will have the opportunity to collaborate with global clients across industries, implementing enterprise-grade solutions using tools like Cisco, Juniper, Fortinet, Palo Alto, and AWS/Azure networking. Additionally, clear career progression paths from L2 support to architecture and consulting roles will be available to you. You will be part of mission-critical projects that secure and optimize networks for Fortune 500 clients, all while thriving in a diverse, inclusive, and respectful environment that values your voice and ideas. Working in agile, cross-functional teams will present opportunities for you to lead and mentor. Capgemini is a global business and technology transformation partner, committed to helping organizations accelerate their transition to a digital and sustainable world. With a team of over 340,000 members in more than 50 countries, Capgemini has a strong heritage and is trusted by clients to deliver end-to-end services and solutions using cutting-edge technologies. Join Capgemini to unlock the value of technology and make a tangible impact on enterprises and society.,

Role Overview: You will be responsible for leading and managing the direct Sales team, Business Development, Application Engineering & Customer Service Leader, and Channel Partners. Your role will involve developing and implementing strategic business plans, driving sales growth, ensuring service excellence, leading and nurturing a diverse team, collaborating with cross-functional departments, developing channel partners, and ensuring financial and operational accountability. Key Responsibilities: - Develop and implement 5-year strategic business plans and annual budgets, aligning sales and service strategies to market trends, and fostering a high-performance culture. - Drive sales growth in both project and aftermarket segments, build and manage a robust sales funnel, cultivate relationships with key customers, and monitor competitor activity. - Oversee the service organization to ensure high levels of customer satisfaction, develop business opportunities in post-sales services, and lead and manage a diverse sales and service team. - Partner with various departments for effective product lifecycle management, support order management, pricing strategies, and collaborate with the Global Sales team to explore growth opportunities. - Identify and evaluate potential partners for the Channel Sales program, develop partnership proposals, engage with partners" leadership teams, and lead implementation of cross-functional initiatives. - Ensure achievement of sales targets and profitability goals, lead initiatives in cost management, claim handling, and engineered-to-order processes. Qualifications Required: - Leadership & Team Management: Ability to inspire, motivate, and lead large teams, strong delegation and conflict resolution skills. - Strategic Thinking & Execution: Expertise in developing effective strategies, sales forecasting, and market analysis. - Communication & Negotiation: Excellent interpersonal and communication skills, strong negotiation abilities. - Sales Process Mastery: Deep understanding of industrial sales cycles, CRM tools, and proven ability to convert leads into long-term relationships. - Technical & Analytical Aptitude: Proficient in data analysis, sound knowledge of manufacturing processes, and technical product features. - Resilience & Adaptability: Ability to operate in a fast-paced environment, resilient leader capable of navigating challenges. - Education & Experience: Masters or Bachelors degree in Engineering, MBA is an advantage. Minimum 20 years of industrial sales experience with at least 5 years in a senior leadership role, consistent track record of delivering sales growth, and experience in managing cross-functional teams in a manufacturing setting. Optional domain knowledge of the valves business.,