people-change-jobs-in-coimbatore, Coimbatore

21 People Change Jobs in Coimbatore

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posted 1 week ago

Cluster Business Head - Banca

Skywings Advisors Private Limited
experience5 to 8 Yrs
Salary8 - 10 LPA
location
Coimbatore, Madurai
skills
  • bancassurance
  • life insurance
  • team management
  • banca
Job Description
Nurture and grow franchisee allocated with support of team of direct reportees (FLS) & LBS. Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process, policies and guidelines defined by the organization. As a CBH individual will own the span of Branches within a Regional office in defined territory. He/she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and motivating convincing and influencing them to offer life insurance solutions to their customers for their financial needs. To achieve this he/she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner. CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO   Typical Targets and Measures Profitable franchisee. 1. Achieving defined number of LBS in Franchisee 2. Activate Branch & LBS and achieve desired productivity from active LBS as per plan 3. Engagement & Activity Management High engagement levels to be maintained at Branch levels with support from ISM. 4. APE new business growth as per AOP 5. Renewal book/Persistency maintain desired level of First Year and overall persistency across channels   Customers / Stakeholders Improve the quality of Relationship Management at a Branch Manager, Regional Head level 1. Maintain healthy relationship with bank staff and ensure support for FLS at Branch level 2. Engage with Branches and influence and support them for driving insurance business. 3. Cross functional engagement within CHOICe with Business Development,EIMA, Training & operations for ensuring support to LBS and FLS   Leadership &Teamwork Leadership | Teamwork | People Development Manage alignment between functions in the respective HUBs 1. Strategize and Plan to ensure business delivery through Activity management and other initiatives 2. Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps 3. Industry/competition knowledge and countering with strengths that we have in CHOICe 4. Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training &  Development basis DAP for individual team member. Provide opportunities to team members to take up additional responsibilities. Foster positive attitude & high levels of enthusiasm amongst all to deliver higher productivity Ensure effective people management, strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations   Operational Effectiveness & Control Ensure Controls and Audit are in place as required by IRDA & CHOICe Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively. Facilitate Quality Sales by ensuring, that each customer is made aware of the product details. Identify any trend / weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues. Ensure NIL frauds for any case sourced / handled by the Branch Keep self and Team updated on all new and existing products of CHOICe, Sales Process, Underwriting norms and Compliance guidelines. Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.  
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posted 2 days ago

Cluster Business Head - Banca

Skywings Advisors Private Limited
experience5 to 8 Yrs
Salary8 - 10 LPA
location
Coimbatore, Chennai+3

Chennai, Bangalore, Madurai, Delhi

skills
  • bancassurance
  • team management
  • life insurance
  • banca
Job Description
Nurture and grow franchisee allocated with support of team of direct reportees (FLS) & LBS. Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process, policies and guidelines defined by the organization. As a CBH individual will own the span of Branches within a Regional office in defined territory. He/she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and motivating convincing and influencing them to offer life insurance solutions to their customers for their financial needs. To achieve this he/she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner. CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO   Typical Targets and Measures Profitable franchisee. 1. Achieving defined number of LBS in Franchisee 2. Activate Branch & LBS and achieve desired productivity from active LBS as per plan 3. Engagement & Activity Management High engagement levels to be maintained at Branch levels with support from ISM. 4. APE new business growth as per AOP 5. Renewal book/Persistency maintain desired level of First Year and overall persistency across channels   Customers / Stakeholders Improve the quality of Relationship Management at a Branch Manager, Regional Head level 1. Maintain healthy relationship with bank staff and ensure support for FLS at Branch level 2. Engage with Branches and influence and support them for driving insurance business. 3. Cross functional engagement within CHOICe with Business Development,EIMA, Training & operations for ensuring support to LBS and FLS   Leadership &Teamwork Leadership | Teamwork | People Development Manage alignment between functions in the respective HUBs 1. Strategize and Plan to ensure business delivery through Activity management and other initiatives 2. Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps 3. Industry/competition knowledge and countering with strengths that we have in CHOICe 4. Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training &  Development basis DAP for individual team member. Provide opportunities to team members to take up additional responsibilities. Foster positive attitude & high levels of enthusiasm amongst all to deliver higher productivity Ensure effective people management, strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations   Operational Effectiveness & Control Ensure Controls and Audit are in place as required by IRDA & CHOICe Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively. Facilitate Quality Sales by ensuring, that each customer is made aware of the product details. Identify any trend / weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues. Ensure NIL frauds for any case sourced / handled by the Branch Keep self and Team updated on all new and existing products of CHOICe, Sales Process, Underwriting norms and Compliance guidelines. Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.  
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posted 1 week ago
experience12 to 20 Yrs
Salary12 - 16 LPA
location
Coimbatore
skills
  • hospital billing
  • revenue cycle management
  • ar calling
  • medical billing
Job Description
Description: Oversee the entire revenue cycle process, including patient registration, insurance eligibility & Benefits verification, charge capture, coding, billing, and payment collection/posting (Must have good hands-on Basic Claims Adjudication, AR & Denial Management/Appeals Process). Manage a team of accounts receivable and billing professionals, including hiring, training, and performance evaluations. Ensure that all coding and billing practices are compliant with government regulations and industry standards, including HIPAA and CMS guidelines. Monitor and analyse revenue cycle metrics to identify areas of improvement and implement process improvements to optimise revenue cycle performance. Work with internal and external stakeholders, including healthcare providers, insurance companies, and patients, to resolve billing and payment-related issues. Stay up to date with changes in healthcare regulations, industry standards, and technology to ensure the organisation's revenue cycle processes remain efficient and effective. Monitor key performance indicators and adjust processes as needed to meet goals. Conduct regular training and education sessions to keep staff up to date on changes in regulations and best practices. Perform end-to-end business diagnostic analysis to dissect to identify potential risks, gaps, and areas of improvement. Have a strong hold on managing internal & or external stakeholders to meet the business objectives/goals. Looking after capacity planning, staffing forecast and administration of the operations floor. Qualifications: Degree in any related field.12+ years of experience in Revenue Cycle Management in the US healthcare industry Key skills: 12+ years experience overseeing the end-to-end Revenue Cycle Management (US Healthcare). Good experience in Hospital Billing Mandatory. Should have strong domain knowledge with the ability to handle a team size of up to 50+ people across multiple functions like Eligibility Verification, Prior Authorisation, AR, Denial Management, Billing and preferably payment posting. Excellent written and verbal communication skills, with demonstrated ability to communicate effectively with executive leadership and all levels of the organisation. Proficient in MS Office applications, especially in MS Excel. Should have exposure to the complete medical billing cycle understanding each process. Should be a team player and collaborate in solving any issues that might arise in day-to-day transactions. Should have a very good knowledge & Control on Production/Quality & Attrition Management
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posted 1 month ago
experience6 to 10 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Change Management
  • HR Transformation
  • Digital Strategy
  • Stakeholder Management
  • Instructional Design
  • Data Analytics
  • Project Management
  • ERP Transformation
  • Training Design
  • Behavioral Interventions
  • Cultural Change
  • Communications Strategy
  • HCM Cloud
Job Description
As a Senior in the People Consulting (PC) Change Management team at EY Global Delivery Services (GDS), you will play a crucial role in managing the global workforce in today's fast-changing and highly disrupted environment. Your contributions will be instrumental in supporting clients to align their HR function with organizational plans while prioritizing employee experience. By joining EY, you will gain valuable cross-functional, multi-industry, and global work experience to advance your career. **Key Responsibilities:** - Ensure high-quality deliverables are produced for projects through exhaustive internal reviews and excellent feedback from clients and global project counterparts - Establish yourself as a subject matter expert in one or more areas within the HR functional domain - Drive effective client communication, cadence, and build relationships with clients and project team counterparts globally - Assist in developing thought leadership, collateral, tools, techniques, and methodologies to enhance change management and broader capability offering within the practice - Support leadership in practice development through collaboration with EY global offices and demand generation for change management projects - Enhance the change management pillar's capability in collaboration with various parts of the GDS organization and other EY member firms **Skills and Attributes for Success:** - High integrity and commitment to working in a new and challenging environment - Ability to manage ambiguity and proactively address challenges - Strong communication and presentation skills - Cross-cultural awareness and sensitivity - High energy levels, agility, and adaptability - Willingness to travel for client projects approved per EY and country-specific travel advisory guidelines **Qualifications Required:** - Postgraduate degree or equivalent specializing in Human Resources (India or abroad) - 6-9 years of relevant experience - Experience in executing change management efforts on global client projects - Experience supporting HR Transformation, Digital Strategy, and ERP Transformation projects from strategic design to implementation as part of a globally distributed team - Strong working knowledge in organizational change management elements such as change strategy, communication strategy, stakeholder management, training design, and more - Experience managing project team members and implementing behavioral interventions for cultural change **Additional Company Details:** At EY, you will have the opportunity to work with inspiring and meaningful projects, receive support, coaching, and feedback from engaging colleagues, and have the freedom and flexibility to shape your role according to your preferences. EY is committed to building a better working world by creating new value for clients, people, society, and the planet, all while fostering trust in capital markets. With a focus on data, AI, and advanced technology, EY teams help clients navigate today's challenges and prepare for the future.,
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posted 1 week ago
experience6 to 10 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Change Management
  • HR Transformation
  • Digital Strategy
  • Stakeholder Management
  • Instructional Design
  • Data Analytics
  • Project Management
  • ERP Transformation
  • Training Design
  • Behavioral Interventions
  • Cultural Change
  • Communications Strategy
  • HCM Cloud
Job Description
As a Senior in the People Consulting team at EY Global Delivery Services (GDS) focusing on Change Management, you will play a crucial role in managing the global workforce in the rapidly evolving business landscape. Your responsibilities will include: - Ensuring high-quality deliverables through exhaustive internal reviews and obtaining feedback from clients and global project counterparts - Establishing yourself as a subject matter expert in one or more areas within the HR functional domain - Driving effective client communication and building relationships with clients and project team members globally - Supporting the development of thought leadership, tools, techniques, and methodologies to enhance the change management capabilities within the practice - Collaborating with EY global offices to develop the PC practice and generate demand for change management projects - Enhancing the change management pillar in collaboration with various parts of the GDS organization and other EY member firms To excel in this role, you should possess the following skills and attributes: - High integrity and commitment to thrive in a challenging environment - Ability to manage ambiguity and proactively address challenges - Strong communication and presentation skills - Cross-cultural awareness and sensitivity - High energy levels, agility, and adaptability - Willingness to travel for client projects in line with EY and country-specific travel guidelines To qualify for this position, you need to have: - Postgraduate degree specializing in Human Resources (India or abroad) - 6-9 years of relevant experience - Experience in executing change management efforts on global client projects - Experience supporting HR Transformation, Digital Strategy, and ERP Transformation projects from design to implementation - Strong knowledge in organizational change management elements - Experience in managing project team members and driving business readiness and adoption - Proficiency in learning design, content development, and behavioral interventions for change programs Ideally, you should also possess: - APMG, PROSCI, or equivalent certification - Exposure to stakeholder workshop design and content curation - Experience in Communications strategy and execution - Awareness of digital solutions for change enablement - Knowledge of HCM cloud solutions such as Oracle and SAP - Working knowledge of Project management At EY, we seek technical experts with commercial acumen, relevant experience, and a passion for learning and adapting in a dynamic environment. We value individuals who have experience working in cross-cultural setups. In addition to a challenging and stimulating work environment, EY offers: - Support, coaching, and feedback from engaging colleagues - Opportunities for skill development and career progression - Freedom and flexibility to shape your role according to your preferences Join EY in shaping a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets. EY teams leverage data, AI, and advanced technology to provide services across assurance, consulting, tax, strategy, and transactions in over 150 countries and territories.,
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posted 2 weeks ago
experience7 to 11 Yrs
location
Coimbatore, All India
skills
  • Treasury
  • SAP FIAP configuration
  • troubleshooting
  • Integration with SAP MM
  • external banking systems
  • Leadership
  • team management
  • Analytical thinking
  • problemsolving
  • Excellent communication
  • stakeholder management
Job Description
As an SAP FI-AP Manager at EY, you will play a crucial role in configuring and managing SAP FI-AP solutions. Your responsibilities will include: - Lead the design, configuration, and implementation of SAP FI-AP solutions. - Manage AP-related integrations with SAP MM (procurement), SAP Treasury, and external banking systems. - Streamline AP processes to improve efficiency and reduce manual interventions. - Ensure compliance with internal controls, audit requirements, and statutory regulations (e.g., GST, TDS). - Monitor and resolve AP-related issues and discrepancies. - Lead and mentor a team of SAP consultants and AP analysts. - Collaborate with procurement, finance, and IT teams to align AP processes with business needs. - Act as the primary point of contact for AP-related SAP enhancements and support. - Drive AP-related SAP projects including upgrades, migrations (e.g., S/4HANA), and automation initiatives. - Manage change requests, testing, documentation, and training for AP processes. Qualifications required for this role include: - Bachelors or Masters degree in Finance, Accounting, IT, or related field. - 7-10 years of experience in SAP FI-AP, including at least 3 full-cycle implementations. - Experience with SAP S/4HANA is highly desirable. - SAP certification in FI or S/4HANA is a plus. Skills that will be beneficial for this role include: - SAP FI-AP configuration and troubleshooting. - Integration with SAP MM, Treasury, and external banking systems. - Leadership and team management. - Analytical thinking and problem-solving. - Excellent communication and stakeholder management. EY is committed to building a better working world by creating new value for clients, people, society, and the planet. Their teams help clients shape the future with confidence and develop solutions for pressing issues. With a globally connected network, EY operates across a full spectrum of services in assurance, consulting, tax, strategy, and transactions. As an SAP FI-AP Manager at EY, you will play a crucial role in configuring and managing SAP FI-AP solutions. Your responsibilities will include: - Lead the design, configuration, and implementation of SAP FI-AP solutions. - Manage AP-related integrations with SAP MM (procurement), SAP Treasury, and external banking systems. - Streamline AP processes to improve efficiency and reduce manual interventions. - Ensure compliance with internal controls, audit requirements, and statutory regulations (e.g., GST, TDS). - Monitor and resolve AP-related issues and discrepancies. - Lead and mentor a team of SAP consultants and AP analysts. - Collaborate with procurement, finance, and IT teams to align AP processes with business needs. - Act as the primary point of contact for AP-related SAP enhancements and support. - Drive AP-related SAP projects including upgrades, migrations (e.g., S/4HANA), and automation initiatives. - Manage change requests, testing, documentation, and training for AP processes. Qualifications required for this role include: - Bachelors or Masters degree in Finance, Accounting, IT, or related field. - 7-10 years of experience in SAP FI-AP, including at least 3 full-cycle implementations. - Experience with SAP S/4HANA is highly desirable. - SAP certification in FI or S/4HANA is a plus. Skills that will be beneficial for this role include: - SAP FI-AP configuration and troubleshooting. - Integration with SAP MM, Treasury, and external banking systems. - Leadership and team management. - Analytical thinking and problem-solving. - Excellent communication and stakeholder management. EY is committed to building a better working world by creating new value for clients, people, society, and the planet. Their teams help clients shape the future with confidence and develop solutions for pressing issues. With a globally connected network, EY operates across a full spectrum of services in assurance, consulting, tax, strategy, and transactions.
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posted 1 week ago
experience0 to 3 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Data Collection
  • Competitive Analysis
  • Data Analysis
  • MS Office
  • Search Engines
  • Web Analytics
  • Communication Skills
  • Presentation Skills
  • Market Research Analysis
  • Business Research Tools
  • Analytical Thinking
  • Detailoriented
  • Language Command
  • Content Quality Improvement
  • Data Accuracy Enhancement
  • Consistency in Information Processing
Job Description
As a Media Analyst II at Meltwater, you will be responsible for conducting in-depth research on Company information and analyzing articles to enhance content quality, improve data accuracy, and ensure consistency in information processing. Your attention to detail, strong language skills, and ability to interpret complex content will be key in this role. **Key Responsibilities:** - Read and understand online business news articles independently and perform tasks precisely and in a timely manner. - Conduct valid and reliable market research using the Google search engine. - Collect data on companies, competitors, and marketplace to consolidate information into actionable items, reports, and presentations. - Provide competitive analysis of various companies" market offerings, including identifying CEO, Founded Date, Revenue, Employee counts, and other firmographic details. - Validate and categorize business events like Funding, Acquisition, and Leadership Changes. - Compile and analyze raw and statistical data using modern and traditional methods. - Evaluate key data to ensure accuracy and credibility of news articles. - Stay updated on primary search methodologies and implement best practices. - Understand business objectives and align your tasks accordingly. **Qualifications Required:** - Basic and intermediate-level market research analysis experience. - Ability to interpret large amounts of data and multitask effectively. - Strong communication and presentation skills. - Excellent knowledge of MS Office. - Familiarity with search engines, web analytics, and business research tools. - Adequate understanding of data collection methods. - Strong analytical and critical thinking skills. - Experience in writing and preparing company/event descriptions and sending alerts to users. Meltwater offers a flexible paid time off policy, comprehensive health insurance, employee assistance programs covering various areas of well-being, a complimentary CalmApp subscription, and an energetic work environment with a hybrid work style. You can benefit from the family leave program and ongoing professional development opportunities provided by the company. Join us at Module 001, Ground Floor, Tidel Park, Villankurichi Road, B.R. Puram Industrial Estate, Coimbatore, Tamil Nadu 641014 in November/December 2025 and be a part of our innovative and diverse team at Meltwater, where we believe in the potential of people, ideas, and technologies to drive impactful solutions for our customers.,
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posted 2 months ago

Human Resources Lead

Paramount Computer Systems
experience8 to 12 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Change management
  • Employee relations
  • Stakeholder management
  • HR leadership
  • Compensation
  • benefits programs
Job Description
As an HR Lead, you will play a crucial role in spearheading the Human Resources function across the organization. You will need to be a proactive leader who can design, implement, and drive people strategies aligned with business goals. Your focus will be on fostering a culture of performance, inclusion, and growth while being a key partner to the leadership team. Key Responsibilities: - Develop and execute HR strategies aligned with organizational vision, mission, and business objectives. - Partner with senior leadership to support organizational growth and change management. - Drive initiatives that promote engagement, collaboration, and a high-performance culture. - Champion diversity, equity, and inclusion practices. - Oversee performance appraisal systems, feedback mechanisms, and career development frameworks. - Standardize HR processes for operational excellence and scalability. - Act as a trusted advisor and mediator for employee relations. - Promote employee well-being, safety, and work-life balance initiatives. - Develop and manage competitive compensation and benefits programs. - Ensure internal equity and external competitiveness. Qualifications & Skills: - Proven experience (8+ years) in HR leadership roles, preferably in dynamic or scaling organizations. - Strong understanding of labor laws, HR compliance, and people analytics. - Excellent leadership, communication, and interpersonal skills. - Demonstrated ability to manage change and build HR strategies from the ground up. - Strong problem-solving, decision-making, and stakeholder management skills. - Bachelors or Masters degree in Human Resources, Business Administration, or related field. In addition to the above details, the company offers you: - A leadership seat in shaping the organization's people strategy. - Opportunity to build and scale HR practices end-to-end. - Dynamic work environment fostering innovation, inclusion, and growth. - Competitive compensation and benefits package.,
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posted 1 week ago
experience3 to 7 Yrs
location
Coimbatore, Tamil Nadu
skills
  • SAP MM
  • Application Management
  • Procurement
  • SAP Material Management
  • SAP Sourcing
  • Global client support
  • Defect resolution
  • Crossfunctional communication
  • SAP integration
  • SAP Certification
Job Description
Role Overview: You will be joining the EY GDS Team as an SAP MM Senior Consultant, responsible for providing functional support for SAP Sourcing and Procurement for global clients. Collaborating with cross-functional teams, you will address issues, implement enhancements, and optimize designs to meet business requirements. This role offers the opportunity to work with high-quality teams to support clients and ensure the stability of global 500 companies through innovative solutions. Key Responsibilities: - Provide day-to-day Application Management support for SAP Applications, including service requests, incident management, enhancement requests, change management, and problem management as a Level 2 or 3 Application Management Specialist. - Lead and coordinate the resolution of complex technical issues and system outages, conducting root cause analysis and corrective actions. - Collaborate with internal and external stakeholders to gather requirements, assess business needs, and offer advice on SAP MM solutions and designs. - Develop and maintain documentation such as configuration, user guides, and test scripts. - Mentor and train junior SAP MM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. - Stay updated on industry trends, emerging technologies, and SAP best practices to drive operational efficiency through automation and innovation. - Participate in on-call rotation and provide off-hours support as needed to ensure the availability and reliability of critical SAP systems. - Be available to work on shift hours based on client requirements. Qualifications Required: - Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. - 3-7 years of experience in SAP Material Management, preferably with global clients. - Experience in providing support for SAP MM module incidents and ensuring minimal disruption to operations. - Strong communication, collaboration, and leadership skills to work effectively in a global, cross-functional team environment. - Ability to work with minimal guidance or supervision in a time-critical environment. - Flexibility in managing work hours due to the nature of Application Management work, including shifts and on-call availability for critical business requirements. Additional Company Details: At EY, you will have the opportunity to build a unique career with global scale, support, an inclusive culture, and technology to become the best version of yourself. Your unique voice and perspective will contribute to making EY even better. Working at EY offers support, coaching, feedback, opportunities for skill development, career progression, freedom, and flexibility in handling your role. EY exists to build a better working world by creating long-term value for clients, people, and society while fostering trust in the capital markets.,
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posted 2 months ago
experience12 to 16 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Change Management
  • HR Transformation
  • Digital Strategy
  • Stakeholder Management
  • Benefits Management
  • Communication
  • Instructional Design
  • Project Management
  • HumanCentered Design
  • ERP Transformation
  • Commercial Acumen
  • Crosscultural Awareness
Job Description
As a Manager in the People Consulting - Change Management team at EY's Global Delivery Services (GDS), you will play a crucial role in managing the global workforce amidst today's fast-changing and disrupted environment. Your focus will be on aligning clients" HR functions with organizational plans while prioritizing employee experience. By joining the WFA practice, you will gain valuable cross-functional, multi-industry, and global work experience to propel your career forward. **Key Responsibilities:** - Establish change management expertise within the practice and lead a team of change and learning design specialists - Enable the delivery and execution of change management strategy for global large transformation programs in collaboration with global EY offices - Provide advice and guidance as a subject matter expert, contributing effectively to large distributed program teams - Ensure high-quality deliverables by conducting exhaustive internal reviews and obtaining excellent feedback from clients and global project counterparts - Manage engagement risk, project economics, escalations, effective planning, and budgeting - Lead the development of thought leadership, tools, techniques, and methodologies to enhance change management capabilities within the practice - Support leadership in practice development through collaboration with EY global offices and demand generation for change management projects - Act as a counsellor and coach, defining goals, conducting performance reviews, and ensuring ongoing learning and development of the team - Collaborate with subject matter experts across HR service areas to provide insights on strategic and operational performance **Qualifications Required:** - Postgraduate degree or equivalent with a specialization in Human Resources (India or abroad) - 12-16 years of relevant experience - Experience leading change management efforts on global client projects - Track record of designing and implementing medium to large-scale change programs, including HR Transformation, Human-Centered Design, Digital Strategy, and ERP Transformation - Experience managing delivery teams, providing career development guidance, learning & development, and performance management - Experience in learning design and content development using instructional design techniques - Experience in selling and delivering work spanning across the full project lifecycle **Company Details:** EY is dedicated to building a better working world by creating long-term value for clients, people, and society while fostering trust in the capital markets. EY teams across over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working at EY offers support, coaching, and feedback, opportunities for skill development and career progression, as well as freedom and flexibility in handling your role.,
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posted 1 month ago
experience3 to 7 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Spanning Tree
  • Quality of Service
  • IPSEC
  • Incident management
  • Change management
  • Problem management
  • Cisco ASA
  • WireShark
  • Scripting Python
  • Troubleshooting
  • Documentation
  • JNCIA Certification
  • Routing
  • Switching
  • OSI layers
  • Dynamic Protocols BGP
  • Switching technologies VLAN
  • Wireless Networks
  • IPVPN GRE
  • Monitoring technologies
  • Firewalls Juniper SRX
  • Palo Alto
  • Cisco Nexus technology
  • Level2 support
  • IT Changes
  • Network devices
  • services configuration
  • Version
  • configuration upgrades
Job Description
Role Overview: You should have a good experience in the following domains: - Certification in JNCIA. - Routing and Switching: (mandatory) - Good understanding of the OSI layers, switching, and routing concepts. - Experience in configuring and manipulating Dynamic Protocols (BGP). - Experience in configuring switching technologies (VLAN, Spanning Tree, etc). - Familiarity with Wireless Networks. - Familiarity with Quality of Service for marking and queuing. - Familiarity with IPVPN is a plus, e.g., GRE, IPSEC, etc. - Familiarity with monitoring technologies and providing fixes to the issues. - Experience in Incident management, Change management, and Problem management. Key Responsibilities: - Provide Level-2 support and troubleshooting to resolve network issues. - Handle the escalated issues (Incidents/ changes/ Problems). - Record all your actions using the incident management tool and methodology. - Identifying the potential/ Candidate problems in the network and provide solutions. - Proactive problem management based on the trend analysis of the incidents. - Design and execute IT Changes. - Configuring and installing various network devices and services (e.g., Firewalls, DNS, Routers, Switches, etc). - Rollout of version and configuration upgrades. - Perform other operational duties as assigned. - Build the documentary repository for troubleshooting and knowledge articles and ensure knowledge sharing across the team. Qualification Required: - A professional and a strong believer in people and organizational values, viz. respect towards individuals, teamwork, readiness to serve, bearing a cost/benefit mindset (as if you are spending your own money), efficiency with simplicity, open communication while respecting privacy/confidentiality. - Capability to work in a complex environment with lots of challenges and flexibility to changing environments. - Good communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts) in English. - A self-driven individual who can think ahead, take a proactive approach, quick learner, and has a strong sense of ownership. - Display a high degree of personal leadership and set new standards. - Be social and build professional relationships with people of all levels. - Customer-friendly yet assertive (e.g., critical in non-standard requests). - Proficient in creating and maintaining data in Microsoft Word, Excel, and PowerPoint.,
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posted 1 week ago
experience1 to 24 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Oracle Fast Formulas
  • Oracle Fusion HCM
  • OTL module
Job Description
Role Overview: You will be working as an Oracle OTL Support 1 under the guidance of the OTL Lead at EY. Your primary responsibility will be to support the configuration, testing, and maintenance of the Oracle Fusion OTL module. This role requires hands-on involvement in developing and troubleshooting fast formulas, time entry rules, and validation logic to ensure accurate time tracking and compliance with organizational policies. Key Responsibilities: - Assist in configuring and testing time entry layouts, time categories, and time rules. - Provide support for issue resolution during system testing and post-go-live stabilization. - Document configuration changes and facilitate knowledge transfer to end users and support teams. - Monitor and troubleshoot time entry issues and escalate complex problems to the OTL Lead. Qualification Required: - Solid experience in writing and debugging Oracle Fast Formulas, particularly for time and labor calculations. - Familiarity with Oracle Fusion HCM, specifically the OTL module. - 2-4 years of experience in Oracle HCM or ERP support roles, with at least 1 year focused on OTL. - Exposure to full-cycle implementations or support environments involving time and labor modules. - Strong attention to detail and analytical thinking. - Effective communication and documentation skills. - Ability to work collaboratively in a team and take direction from senior leads. - Preferred qualification: Oracle Cloud HCM certification (Time and Labor). Please note that EY aims to build a better working world by creating long-term value for clients, people, and society, as well as fostering trust in the capital markets. With diverse teams in over 150 countries, EY utilizes data and technology to provide assurance, help clients grow, transform, and operate effectively across various domains.,
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posted 2 months ago

IPDRG Coder

Calrus RCM Infotech Pvt Ltd
experience4 to 8 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Medical Coding
  • CPT
  • HCPCS
  • Medical Terminology
  • Anatomy
  • Revenue Cycle Management
  • Healthcare
  • Regulatory Requirements
  • ICD10
Job Description
Role Overview: As a Certified (IPDRG) Medical Coder at Clarus RCM, you will play a crucial role in assigning accurate ICD-10, CPT, and HCPCS codes for IPDRG procedures. Your responsibilities will include reviewing medical records, ensuring compliance with coding guidelines, and optimizing revenue cycle management. It is essential to have a strong knowledge of medical terminology, anatomy, and coding principles to excel in this role. Collaboration with healthcare professionals to resolve coding discrepancies and support timely billing will be a key aspect of your work. Staying updated with industry changes and regulations is vital for success in this position. Certification (CPC or CCS) is preferred. Key Responsibilities: - Review medical records and assign accurate ICD-10, CPT, and HCPCS codes for IPDRG procedures - Ensure compliance with coding guidelines and optimize revenue cycle management - Collaborate with healthcare professionals to resolve coding discrepancies - Stay updated with industry changes and regulations - Certification (CPC or CCS) preferred Qualifications Required: - Speciality in IPDRG - Designation as Coder / Sr Coder - Certified in AAPC/AHIMA: CPC, CIC, CCS, COC - Excellent attention to detail and analytical skills - Good knowledge of medical coding systems and regulatory requirements - 4+ years of experience in IPDRG - Immediate joiners or short notice preferred About Clarus RCM: Clarus RCM offers cost-effective solutions for the revenue cycle management process cycle. The company leverages the expertise of its people, mature technology, and processes, focusing on rigorous training and stringent compliance processes to deliver efficient services. If you are passionate about accurate and efficient medical coding and want to contribute to the transformation of healthcare delivery, Clarus RCM welcomes you to join their team. With open positions for Certified (IPDRG) Medical Coders in Chennai/Coimbatore, this is an opportunity to be a part of a dynamic organization. For further details or to apply for the position, please forward your updated CV to Lokesh at Lokesh.kc@clarusrcm.net or contact at 9539706886.,
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posted 7 days ago
experience6 to 10 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Change Management
  • HR Transformation
  • Digital Strategy
  • Stakeholder Management
  • Instructional Design
  • Data Analytics
  • Project Management
  • ERP Transformation
  • Training Design
  • Behavioral Interventions
  • Cultural Change
  • Communications Strategy
  • HCM Cloud
Job Description
As a Senior in the People Consulting (PC) Change Management team at EY Global Delivery Services (GDS), you will play a crucial role in managing the global workforce amidst today's fast-changing and disrupted environment. Your responsibilities will include: - Ensuring high-quality deliverables for projects through exhaustive internal reviews and obtaining excellent feedback from clients and global project counterparts - Being recognized as a subject matter expert in one or more areas within the HR functional domain - Driving effective client communication, cadence, and building relations with clients and project team counterparts globally - Supporting the development of thought leadership, collateral, tools, techniques, and methodologies to enhance change management capabilities within the practice - Collaborating with EY global offices to develop the practice and generate demand for change management projects - Building capability in the change management pillar in collaboration with various parts of the GDS organization and other EY member firms You should possess the following skills and attributes to succeed in this role: - High integrity and commitment to working in a new and challenging environment - Ability to manage ambiguity and proactively address challenges - Strong communication and presentation skills - Cross-cultural awareness and sensitivity - High energy levels, agility, and adaptability - Willingness to travel for client projects following EY and country-specific travel guidelines To qualify for this position, you must have: - A postgraduate degree or equivalent with a specialization in Human Resources (India or abroad) - 6-9 years of relevant experience - Experience in executing change management efforts on global client projects - Experience supporting HR Transformation, Digital Strategy, and ERP Transformation projects from strategic design to implementation as part of a globally distributed team - Strong working knowledge of organizational change management elements such as change strategy, communication strategy, stakeholder management, training design, and more - Experience in managing project teams, providing direction, and designing behavioral interventions for change Additionally, the following qualifications and experiences are desirable: - APMG, PROSCI, or equivalent certification - Exposure to stakeholder workshop design, content curation, and co-facilitation - Experience in Communications strategy, planning, and execution - Knowledge of new age/digital solutions for change enablement - Experience with data analytics tools and HCM cloud technologies - Working knowledge of project management At EY, you will find a supportive environment that encourages personal and professional growth. You will have access to coaching, feedback, and opportunities to develop new skills while progressing your career. EY values its employees and offers the freedom and flexibility to shape your role according to your preferences. Join EY and be a part of building a better working world by creating new value for clients, people, society, and the planet. EY teams work with data, AI, and advanced technology to provide services across assurance, consulting, tax, strategy, and transactions in more than 150 countries and territories.,
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posted 2 days ago
experience6 to 10 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Project Management
  • Supply Chain Management
  • Risk Management
  • Change Control
  • Stakeholder Management
  • Oil Gas projects
  • ERP systems
  • Incoterms
  • Regulatory standards
  • Clientfocused
  • Problemsolving
  • Decisionmaking
Job Description
As a Project Management Lead at Baker Hughes, you will be responsible for an assigned portfolio of Projects with significant technical complexity and commercial risk. Your primary focus will be project execution, on-time delivery, profit and loss, and customer satisfaction. You will serve as the main customer contact and owner of the customer relationship throughout each Project. Key Responsibilities: - Lead the planning, execution, and delivery of fast-track oil & gas projects - Develop and manage detailed project schedules and cost estimates - Direct and coordinate multidisciplinary teams including engineering, procurement, Operations, and Logistics - Ensure strict adherence to HSE, quality, and regulatory standards - Drive risk management, change control, and issue resolution processes - Act as the primary point of contact for stakeholders and clients - Prepare and present progress reports, performance metrics, and executive updates Qualifications Required: - Bachelor's Degree in Engineering (Mechanical, Production) - 6+ years of relevant work experience - Progressive experience in Oil & Gas project management - Strong knowledge of Core supply chain functions and actions - Experience working with international and multicultural teams - Experience with ERP systems (SAP, Oracle, etc.) for project tracking and reporting - Understanding of incoterms and country-based regulations (HSE, quality, etc.) - Knowledge of project planning tools - Proactive problem-solver with a hands-on, execution-oriented mindset - Client-focused with a commitment to delivering value and innovation - Ability to work under pressure and make effective decisions in high-stakes environments About Baker Hughes: Baker Hughes is the leading energy technology company, operating in over 120 countries. Our innovative technologies and services are dedicated to making energy safer, cleaner, and more efficient for people and the planet. We prioritize the well-being and development of our workforce, fostering a culture of innovation and progress. Join Us: If you are looking for an opportunity to contribute to a company that values innovation and progress, join Baker Hughes. Become part of a team that challenges and inspires you to take energy forward. Let's work together to make a real difference!,
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posted 1 week ago
experience7 to 11 Yrs
location
Coimbatore, Tamil Nadu
skills
  • SAP FICO
  • ITIL
  • Application Management
  • Client Management
  • Leadership
  • Team Building
  • Communication Skills
  • Change Management
  • ITSM processes
  • ProblemSolving
  • Defect Resolution
  • OffshoreOnsite Model
  • FI Integration
  • SAP Certification
Job Description
**Job Description:** At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. **Role Overview:** As an SAP FICO Senior Consultant at EY, you will be responsible for providing functional support for SAP FICO across various regions for global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This role offers a fantastic opportunity to be part of a leading firm and work with a high-quality team to support clients, ensuring the stability of global 500 companies through best-in-class solutions, automation, and innovation. **Key Responsibilities:** - Provide day-to-day Application Management support for SAP Applications across IT Service Management, including service requests, incident management, enhancement requests, change management, and problem management as Level 2 or 3 Application Management Specialist. - Lead and mentor the entire FI team fostering a culture of collaboration, innovation, and continuous improvement. - Lead and Coordinate the Resolution of Complex Technical issues and System Outages, including root cause analysis and corrective action. - Collaborate with internal and external stakeholders to gather requirements, assess business needs, and provide advice on SAP FICO solutions and designs. - Develop and maintain documentation, including configuration, user guides, and test scripts. - Mentor and train junior SAP FICO Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. - Keep abreast of industry trends, emerging technologies, and SAP best practices to drive operational efficiency through automation and innovation. - Participate in on-call rotation and provide off-hours support as needed to ensure the availability and reliability of critical SAP systems. - Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe, and AMERICAS hours). **Qualifications Required:** - Bachelor's degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. - 7-10 years of experience required in one or more areas within SAP FICO, preferably with Global clients. - Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles. - Proven track record of successfully driving solutions in a complex, multi-platform environment. - Extensive client management experience working with various regions in a global setting. - Depth of experience in setting up, growing, transforming, and delivering application management teams. - Strong leadership and team-building skills with the ability to inspire and motivate teams to achieve excellence. - Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization. - Strong client management, analytical, and problem-solving skills with the ability to think strategically and make data-driven decisions. - Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross-functional team environment. - Flexibility in managing work hours due to the volatile nature of Application Management work, including the ability to do shifts and be on call for critical business requirements. **Additional Details of the Company:** EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,
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posted 2 days ago

Generative AI Developer

Visteon Corporation
experience5 to 9 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Python
  • R
  • SQL
  • Apache Spark
  • Hadoop
  • unsupervised learning
  • deep learning
  • reinforcement learning
  • Microsoft Azure
  • Poetry
  • natural language processing
  • NLP
  • computer vision
  • classification
  • object detection
  • segmentation
  • machine learning frameworks
  • TensorFlow
  • PyTorch
  • FastAPI
  • Django Rest
  • supervised learning
  • data preprocessing
  • feature engineering
  • data pipeline development
  • core machine learning algorithms
  • virtual environment managers
  • Conda
  • Venv
  • Langchain
  • OpenAI
Job Description
Role Overview: At Visteon, the work you do is both relevant and recognized, not just by the organization, but by peers, industry-leading brands, and millions of drivers around the world. As a truly global technology leader in the mobility space, focused on building cross-functional and cross-cultural teams, you will be connected with people who help you grow. Whatever you do at Visteon is not just a job but a mission. Visteon, being a multi-billion-dollar leader of disruptive change in the industry, is shaping the future and enabling a cleaner environment amidst the mobility revolution. Key Responsibilities: - Facilitate Enterprise machine learning and artificial intelligence solutions using the latest technologies adopted by Visteon globally. - Leverage advanced machine learning and artificial intelligence techniques to develop innovative solutions that drive Visteon's strategic initiatives. - Identify opportunities for AI-driven improvements, design and implement scalable ML models, and integrate these models into existing systems to enhance operational efficiency. - Collaborate with cross-functional teams and stakeholders to ensure that all AI solutions align with organizational goals, support data-driven decision-making, and continuously improve Visteon's technological capabilities. Qualification Required: - Extensive expertise in machine learning frameworks (e.g., TensorFlow, PyTorch), programming languages (e.g., Python, R, SQL), and data processing tools (e.g., Apache Spark, Hadoop). - Proficiency in backend development for Python using FastAPI and Django Rest. - Strong understanding of data engineering concepts, including data preprocessing, feature engineering, and data pipeline development. - Experienced with cloud platforms (preferably Microsoft Azure) for deploying and scaling machine learning solutions. - Expertise in natural language processing (NLP) using Langchain and OpenAI, as well as computer vision tasks such as classification, object detection, and segmentation. (Note: Additional details of the company were not explicitly mentioned in the job description provided.),
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posted 4 days ago
experience3 to 7 Yrs
location
Coimbatore, Tamil Nadu
skills
  • 3D Modelling
  • CAD
  • SolidWorks
  • PDM Works
  • BOMs
  • GDT
  • Design Analysis
  • Effective Communication
  • Research
  • Development RD
  • Design
  • Development
  • FEA software tools
Job Description
As a skilled and innovative Mechanical Designer with a solid background in Research and Development (R&D), you will play a key role in the design, testing, and refinement of mechanical components and systems, bringing innovative concepts to life. Your role will require strong analytical abilities, creative problem-solving skills, and a passion for advancing mechanical design through research-driven insights. - **Design and Development**: You will be responsible for developing and designing mechanical components, systems, and technical specifications. You should be familiar with the Stage Gate process for product development to ensure that design projects progress smoothly through critical phases from concept to completion, adhering to timelines and quality standards. - **3D Modelling and CAD**: Proficiency in SolidWorks is essential, including part modeling, assembly, and drafting. Experience with using SolidWorks PDM Works systems for traceability and version control is required. You should also have experience in generating BOMs and working with engineering change orders (ECOs). A strong understanding of GD&T (Geometric Dimensioning and Tolerancing) and its application is necessary. - **Design Analysis Skills**: You should have hands-on experience with FEA software tools and other engineering analysis platforms to evaluate structural, thermal, and fatigue aspects of designs. Knowledge of welding standards (e.g., AWS, ISO) and their integration into design and drafting processes is expected. - **Effective Communication Skills**: Fluent in both written and spoken English, you should be able to clearly articulate design concepts, technical specifications, and project updates to cross-functional teams, including engineers, product managers, and stakeholders. Effective communication is essential for ensuring alignment and collaborative problem-solving. The company, Wipro, is building a modern end-to-end digital transformation partner with bold ambitions. They are looking for individuals inspired by reinvention and constant evolution. Wipro is a business powered by purpose and empowers employees to design their own reinvention. If you are looking to realize your ambitions in a forward-thinking environment, consider joining Wipro. Applications from people with disabilities are explicitly welcome.,
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posted 1 week ago
experience8 to 12 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Project Management
  • Software Integration
  • Large Project Management
  • Critical Thinking
  • Collaboration
  • Team Leadership
  • Software Qualification
  • Highlevel Design
  • Stakeholder Communication
  • Resilience
  • Result Orientation
Job Description
Role Overview: At Visteon, your work is both relevant and recognized not just by the organization, but also by industry-leading brands and millions of drivers worldwide. As a global technology leader in the mobility space, focused on building cross-functional and cross-cultural teams, you will be connected with people who will help you grow. It's not just a job here, it's a mission. Visteon, as a multi-billion-dollar leader in disruptive change in the industry, is shaping the future while enabling a cleaner environment. You will be at the forefront of a mobility revolution that will transform the way we interact with vehicles, reduce car accidents and fatalities, and create a cleaner world. Key Responsibilities: - Coordinate deliveries between multiple internal teams, leveraging project management skills, multiple domains, and understanding of technology. - Ensure clear communication channels are established. - Lead the high-level design of the program. - Collaborate with software program delivery teams, architects, and other teams to drive development, testing, and implementation of projects. Qualifications Required: - Bachelor's degree in Engineering (Master's preferred). - 8+ years of experience leading large design & architecture of automotive embedded products is preferred. - Knowledgeable in different products such as Cluster, Display, or Battery management system. - Experienced in large project management and delivery. - Skilled in creating high-level designs. - Ability to work independently and collaboratively with multiple teams. - Effective communication with rationale and consensus-building with stakeholders. - Strong prioritization and time management skills to meet critical project timelines in a fast-paced environment. - Ability to develop new approaches to complex design problems. - Organized, detail-oriented, and able to articulate ideas effectively. Company Details: Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Their product portfolio includes digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Operating in 17 countries, Visteon has a global network of innovation centers and manufacturing facilities. In 2024, Visteon recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.,
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posted 3 weeks ago
experience5 to 9 Yrs
location
Coimbatore, All India
skills
  • Alation Data Catalog
Job Description
Role Overview: You will be responsible for supporting process delivery by ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists. Key Responsibilities: - Oversee and support the process by reviewing daily transactions on performance parameters - Review performance dashboard and the scores for the team - Support the team in improving performance parameters by providing technical support and process guidance - Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions - Ensure standard processes and procedures are followed to resolve all client queries - Resolve client queries as per the SLAs defined in the contract - Develop an understanding of the process/product for the team members to facilitate better client interaction and troubleshooting - Document and analyze call logs to spot most occurring trends to prevent future problems - Identify red flags and escalate serious client issues to the Team Leader in cases of untimely resolution - Ensure all product information and disclosures are given to clients before and after the call/email requests - Avoid legal challenges by monitoring compliance with service agreements - Handle technical escalations through effective diagnosis and troubleshooting of client queries - Manage and resolve technical roadblocks/escalations as per SLA and quality requirements - Timely escalate issues to TA & SES if unable to resolve - Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions - Troubleshoot all client queries in a user-friendly, courteous, and professional manner - Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business - Organize ideas and effectively communicate oral messages appropriate to listeners and situations - Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs - Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client - Mentor and guide Production Specialists on improving technical knowledge - Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist - Develop and conduct trainings (Triages) within products for production specialist as per target - Inform clients about the triages being conducted - Undertake product trainings to stay current with product features, changes, and updates - Enroll in product-specific and any other trainings per client requirements/recommendations - Identify and document most common problems and recommend appropriate resolutions to the team - Update job knowledge by participating in self-learning opportunities and maintaining personal networks Qualification Required: - Mandatory Skills: Alation Data Catalog - Experience: 5-8 Years Company Details: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro delivers on the promise of helping customers, colleagues, and communities thrive in an ever-changing world. Wipro is reinventing its business and industry, powered by purpose and a place that empowers individuals to design their own reinvention. Applications from people with disabilities are explicitly welcome. For additional information, visit www.wipro.com. Role Overview: You will be responsible for supporting process delivery by ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists. Key Responsibilities: - Oversee and support the process by reviewing daily transactions on performance parameters - Review performance dashboard and the scores for the team - Support the team in improving performance parameters by providing technical support and process guidance - Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions - Ensure standard processes and procedures are followed to resolve all client queries - Resolve client queries as per the SLAs defined in the contract - Develop an understanding of the process/product for the team members to facilitate better client interaction and troubleshooting - Document and analyze call logs to spot most occurring trends to prevent future problems - Identify red flags and escalate serious client issues to the Team Leader in cases of untimely resolution - Ensure all product information and disclosures are given to clients before and after the call/email requests - Avoid
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