process-head-jobs-in-greater-noida

56,525 Process Head Jobs in Greater Noida

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posted 4 days ago

Senior Process Executive

WATERLEAF CONSULTANTS (P) LTD.
experience1 to 6 Yrs
Salary2.0 - 4.5 LPA
location
Hyderabad
skills
  • international sales
  • bpo
  • communication skills
  • international voice process
Job Description
Hiring For Best Company in the Market.! Hiring For International Voice Process Minimum 1 Year experience into international voice  CTC: 4.30 LPA Qualification: Any Graduate or PG Location: Hi Tech City, Hyderabad. Shifts: 24/7 Shifts, 5 working days, 2 week offs, 2 way cab. Interview Rounds: HR, Operations, voice versant test.  Point Of Contact: Srivastav HR 9154773623 srivastav@waterleafcounsultants.com  
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posted 7 days ago

Customer Support Voice Process

Square Business Services Pvt. Ltd.
experience0 Yrs
Salary1.0 - 2.0 LPA
location
Hyderabad
skills
  • english
  • communication skills
  • hindi
  • fresher
  • immediate joiner
Job Description
Mega Walk-In Drive: Customer Care Executives Wanted! Spot Offer & Immediate Joining Indias Largest Healthcare TPA Pure Customer Service Role No Sales No Targets No Upselling Walk-In on 28th November 2025 and secure your job on the spot!Interview Timing:- 9:00 AM 5:00 PM Why You Should Apply: 100+ Openings Great opportunity to land your dream jobSpot Offer Letter Walk in with documents, walk out with an offerOnly 2 Simple Rounds Quick and easy interview processFresher-Friendly No prior experience required Who Were Looking For:Good communication skills in English & HindiA customer-first attitudeWillingness to work in a team-oriented environmentGraduates / Undergraduates / Freshers All are welcome! Your Role:Respond to customer queries regarding medical reimbursementsSolve customer issues efficiently and professionallyGuide customers through the correct processesShare accurate information as per client guidelines Compensation & Perks:CTC: 1.86 LPA 2.5 LPAMonthly Incentives up to 4,000ESI (Health Insurance) & Provident Fund (PF)Performance-Based Incentives What to Bring:Updated ResumeGovernment ID ProofEducational Documents Location:Square Business Services6th Floor, 3rd Block, White House Building, Begumpet HR Name :-Sai VarunAssistant HR Manager Source Of Walk-In :-Shine Mail Need Help or More Info Call us at:98857819679121243505912124350993969596119397959722 Ready to kickstart your career in customer service
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posted 4 days ago
experience0 to 2 Yrs
Salary1.5 - 3.0 LPA
location
Bangalore
skills
  • technical support
  • telecalling
  • customer support
  • customer service
  • troubleshooting
  • customer care
Job Description
Greetings from Personal Network!!!! Top MNC is Expanding Its Team Customer Support (Voice Process) Shift         : Day Shifts Only  Process    : Domestic Voice Customer Support Position   : Customer Support Executive Domestic Voice Process ( All fresher Grads ) Launch Your Career with a Leading MNC!!! An esteemed multinational company is actively hiring Customer Support Associates for its Domestic Voice Process team. If youre a strong communicator with a customer-first attitude, this is your chance to grow professionally in a supportive and rewarding environment.  Who Can Apply: Experience: 0 to 2 years in BPO/Customer Support/Voice-based roles Strong communication skills in English and  (English & Hindi ) Willingness to work in rotational day shifts  Basic computer knowledge and typing ability Energetic, positive mindset with a drive to learn and grow  Key Responsibilities: Manage incoming and outgoing calls from domestic customers Resolve queries, concerns, and service requests promptly and effectively Provide accurate information on products and services Maintain a courteous and professional tone throughout customer interactions  For Immediate Consideration, Contact: JYESHTA  : 76191 85930 NITHIN    : 98869 64485 NIHAL      : 73384 44389 PRIYA      : 76192 18164 RAJ          : 98451 62196 ANU         : 63615 32602  Join a workplace that values your skills and supports your growth!!! Best wishes from Personal Network!!!!
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posted 2 days ago
experience0 to 3 Yrs
Salary2.0 - 3.5 LPA
location
Thane, Mumbai City
skills
  • voice process
  • chat process
  • international bpo
  • customer service
  • good communication
Job Description
TECH MAHINDRA - HIRING FOR Chat Process - EXPERIENCED (Hiring for immediate Joiners only) Key Responsibilities: - Voice Process/Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY  Eligibility: -Graduate/Undergraduate degree - Freshers with no prior Experience can Apply For this role. - Candidates with 6-12 months of chat experience  Selection Process: -HR Interview - Mock chat Assessment - Ops Interview  Compensation: -Experienced Candidates: Up to 3.8 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - UK Shift Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package  CONTACT:8850664461 Pragati HR HR Team Tech Mahindra  
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posted 4 days ago
experience1 to 4 Yrs
Salary2.5 - 4.5 LPA
location
Bangalore
skills
  • medical billing
  • customer care
  • customer service
  • us healthcare
  • customer support
  • medical services
Job Description
Top MNC Hiring: Ar Callers US Healthcare Process Shift: Night Shift (US Time Zone) Position: AR Caller US Medical Billing (Revenue Cycle Management)  Kickstart or Accelerate Your Career in the Growing US Healthcare Industry! A leading multinational company is seeking energetic, goal-oriented individuals to join its dynamic Accounts Receivable (AR) Calling team. Whether experienced professional in US Medical Billing, this is your opportunity to grow in the global healthcare space.   Key Responsibilities: Make outbound calls to US insurance companies to follow up on outstanding medical claims. Analyze and resolve claim denials and underpayments. Review and interpret Explanation of Benefits (EOBs) and take necessary action. Maintain accurate records of all communications and claim statuses.  Candidate Requirements: Experience: 06m4 years in AR Calling / US Medical Billing / RCM. Excellent verbal communication skills in English. Willingness to work night shifts  Basic knowledge of the US healthcare revenue cycle is an added advantage.  For Immediate Consideration, Contact: JYESHT   : 76191 85930 NITHIN    : 98869 64485 NIHAL     : 73384 44389 PRIYA     : 76192 18164 RAJ        : 98451 62196 ANU       : 63615 32602 For  More details    Email to :  hr12.tpn@gmail.com  Best Wishes from Personal Network!
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posted 5 days ago
experience1 to 4 Yrs
Salary3.0 - 4.5 LPA
location
Bangalore
skills
  • international call center
  • medical billing
  • healthcare
  • healthcare management
  • denial management
  • health insurance
  • us healthcare
  • ar calling
  • medical coding
Job Description
Greetings from PERSONAL NETWORK  Top MNC hiringg: experienced Ar Callers us healthcare process Location :  Bangalore Shift       : Night Shift (Aligned to US Time Zone) Position : AR Caller US Denial Management (Revenue Cycle Management)  Advance Your Career in the US Healthcare Industry! A leading multinational company is actively hiring experienced professionals for its Accounts Receivable (AR) Calling US Healthcare Process. If you have a background in Denial Management  and RCM, this is your opportunity to join a high-performing team in a globally growing domain.  Key Responsibilities: Follow up with US insurance companies via outbound calls to resolve unpaid or denied claims Review and interpret Explanation of Benefits (EOBs) to analyze claim issues Handle denial management and underpayments efficiently Document call activities and update claim statuses accurately  Candidate Profile: Experience Required: 6 months to 4 years in AR Calling / US Medical Billing / Revenue Cycle Management Strong verbal communication skills in English Sound knowledge of US healthcare insurance processes, EOBs, and denial handling Proficient in system usage and documentation Must be willing to work night shifts (US time zone)  Apply Now Contact Our Hiring Team: Nihal   :  733844389 Harry  :  76192 18164 Nithin : 7829122825 Raj     :   98451 62196 Anu    :  6361532602 For  More details    Email to :  hr12.tpn@gmail.com   Join a performance-driven team where your expertise is valued and your growth is supported. Take the next step in your healthcare career today!!!  Best Wishes from Personal Network!!!!!
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posted 7 days ago

Finance & Accounting (process Expert)

Provana India Private Limited
experience1 to 3 Yrs
Salary2.5 - 3.5 LPA
location
Noida
skills
  • accounts receivable
  • journal entries
  • accounts payable
  • general accounting
  • excel
  • bank reconciliation
Job Description
Location: Noida Role: We are seeking a motivated and detail-oriented professional to join our team. The ideal candidate will be a graduate with strong analytical and reasoning skills, proficient in MS Excel. The candidate must demonstrate good comprehension of written and spoken English and be comfortable working with computers.  Responsibilities: Analyze data and provide insights using MS Excel. Use reasoning and analytical skills to support decision-making processes. Understand and respond to written communication in English efficiently. Collaborate with team members to achieve department goals. Maintain data integrity and handle sensitive information with discretion.  Key Skills: Proficient in MS Excel (formulas, data sorting, filtering, and basic analysis). Good overall computer skills. Strong analytical and reasoning skills. Excellent comprehension and written communication in English.   Preferred Candidate Profile: Graduation in B.Com or BBA (Finance) is mandatory. Should have proficiency in Typing (30 WPM with 97% of accuracy) Should be flexible with 24*7 shift.
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posted 6 days ago

International Chat Process

Tech Mahindra Ltd.
Tech Mahindra Ltd.
experience1 to 6 Yrs
Salary2.0 - 3.0 LPA
location
Mumbai City
skills
  • international bpo
  • customer
  • process
  • voice
  • support
  • international
  • service
  • uk
  • non
Job Description
  Tech Mahindra- Hiring for International BPO Key Responsibilities: Non- Voice Process Provide Excellent customer service to clients across different time zones Resolve customer queries effectively and efficiently Demonstrate strong communication and interpersonal skills NOTE: ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: HSC pass Graduate/Undergraduate degree Freshers with excellent communication skills can apply (no prior experience required) Candidates with 0-12 months of international voice process experience are also welcome to apply Shift Requirement: Candidates should be comfortable working rotational shift, window starts from 12:30pm to 3:00 am ( Any 9.5 hours of rotational shift ) Perks and benefits: One-way cab facility( for addresses within designated boundaries) Quick onboarding process Competitive benefits package Apply now- Contact: Komal Gurav 8108948988, Email- komalvinod.gurav@techmahindra.com HR Team Tech Mahindra    
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posted 1 week ago
experience1 to 4 Yrs
Salary4.0 - 8 LPA
location
Bangalore
skills
  • voice process
  • bpo
  • ar calling
  • international call center
  • international bpo
  • bpo voice
  • healthcare
  • bpo hiring
  • voice
  • rcm
Job Description
TOP MNC HIRING: AR CALLERS US HEALTHCARE PROCESS Location: Marathahalli, BangaloreShift: Night Shift (US Time Zone)Position: AR Caller US Medical Billing (Revenue Cycle Management)   Kickstart or Accelerate Your Career in the Growing US Healthcare Industry! A leading multinational company is seeking energetic, goal-oriented individuals to join its dynamic Accounts Receivable (AR) Calling team. Whether you're a fresher eager to start your career or an experienced professional in US Medical Billing, this is your opportunity to grow in the global healthcare space.    Key Responsibilities: Make outbound calls to US insurance companies to follow up on outstanding medical claims. Analyze and resolve claim denials and underpayments. Review and interpret Explanation of Benefits (EOBs) and take necessary action. Maintain accurate records of all communications and claim statuses. Collaborate with internal teams to meet service level agreements (SLAs), quality benchmarks, and productivity goals. Ensure professional and effective communication with both clients and colleagues.    Candidate Requirements: Experience: 06m to 4 years in AR Calling / US Medical Billing / RCM. Excellent verbal communication skills in English. Willingness to work night shifts (aligned with US time zone). Basic knowledge of the US healthcare revenue cycle is an added advantage. Contact Immediately   Nihal       :  73384 44389Jyeshta   :  76191 85930Raj         :  8451 621969Anu        :  98450 43512Nithin     :  98869 64485Priya      :  76192 18164 Best Regards, Personal Network
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posted 1 week ago
experience1 to 4 Yrs
Salary2.5 - 4.0 LPA
location
Bangalore
skills
  • international bpo
  • bpo voice
  • bpo
  • ar calling
  • healthcare
  • international call center
  • voice process
  • bpo hiring
  • voice
  • rcm
Job Description
TOP MNC HIRING: AR CALLERS US HEALTHCARE PROCESS Location: Marathahalli, BangaloreShift: Night Shift (US Time Zone)Position: AR Caller US Medical Billing (Revenue Cycle Management)   Kickstart or Accelerate Your Career in the Growing US Healthcare Industry! A leading multinational company is seeking energetic, goal-oriented individuals to join its dynamic Accounts Receivable (AR) Calling team. Whether you're a fresher eager to start your career or an experienced professional in US Medical Billing, this is your opportunity to grow in the global healthcare space.    Key Responsibilities: Make outbound calls to US insurance companies to follow up on outstanding medical claims. Analyze and resolve claim denials and underpayments. Review and interpret Explanation of Benefits (EOBs) and take necessary action. Maintain accurate records of all communications and claim statuses. Collaborate with internal teams to meet service level agreements (SLAs), quality benchmarks, and productivity goals. Ensure professional and effective communication with both clients and colleagues.    Candidate Requirements: Experience: 06m to 4 years in AR Calling / US Medical Billing / RCM. Excellent verbal communication skills in English. Willingness to work night shifts (aligned with US time zone). Basic knowledge of the US healthcare revenue cycle is an added advantage. Contact Immediately  Priya        : 76192 18164Jyeshta    : 76191 85930Nihal       : 73384 44389Raj         :  98451 62196Anu        : 98450 43512Nithin     :  98869 64485 Best Regards, Personal Network
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posted 6 days ago
experience1 to 6 Yrs
Salary4.0 - 8 LPA
location
Bangalore
skills
  • international voice
  • international
  • international voice process
  • customer service
  • customer support
  • international call center
  • international bpo
  • customer care
  • us process
Job Description
Greetings from Personal Network!   Launch Your Career with a Leading Global Brand! A top multinational company is hiring dynamic, fluent English speakers for its International Voice Process. This is an excellent opportunity to gain global exposure, work in a high-energy professional environment, and build a strong career with rapid growth potential.   Hiring Details Process: International Voice (US Process) Shift: Night Shift (US / UK Time Zone) Position: Customer Support Associate International Voice Location: Bangalore Key Responsibilities Handle inbound and outbound calls with international customers (US market). Resolve customer queries and deliver accurate product/service information. Maintain high levels of professionalism, empathy, and customer focus. Update and document call details accurately in the system. Achieve performance targets including call quality, CSAT, and resolution metrics. Coordinate with internal teams to ensure timely issue resolution.   Job Requirements Experience: 1 to 10 years in International Voice / BPO / Customer Support Excellent spoken English with strong communication skills (mandatory) Ability to work in night shifts (US timing) Strong interpersonal, listening, and problem-solving skills Basic computer knowledge and typing proficiency    CONTACT IMMEDIATELY NIHAL     : 73384 44389PRIYA      : 76192 18164 JYESHTA  : 76191 85930 NITHIN    : 98869 64485 RAJ         : 98451 62196 ANU        : 63615 32602   Best Wishes, Team Personal Network
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posted 1 week ago
experience1 to 6 Yrs
Salary2.0 - 5 LPA
location
Hyderabad
skills
  • customer support
  • cold calling
  • international voice process
  • inbound calling
Job Description
Hiring: International Voice  (Work From Office) Location: DLF, Gachibowli, Hyderabad Role: International Voice  Eligibility: Minimum 1 year experience in International Voice Process (Mandatory) Graduation is mandatory (No pursuing candidates) Skills Required: Excellent English communication (verbal & written) Strong customer handling & technical troubleshooting skills Work Details: 5 Days Working (2 Week Offs) Work Mode: Work From Office Transport: 2-way cab within 25 km radius Salary Details: CTC: Up to 4.5 LPA In-Hand: Approx. 33,500 Interview Process: HR Screening Versant Operations Round Interested candidates can contact below given number or can whatsapp HR Bhavana 9603914820bhavanaaxisservice@gmail.com
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posted 1 week ago
experience1 to 6 Yrs
Salary4.0 - 8 LPA
location
Bangalore
skills
  • international call center
  • us process
  • international
  • customer care
  • customer service
  • customer support
  • international bpo
  • international voice
  • international voice process
Job Description
Greetings from Personal Network!   Launch Your Career with a Leading Global Brand! A top multinational company is hiring dynamic, fluent English speakers for its International Voice Process. This is an excellent opportunity to gain global exposure, work in a high-energy professional environment, and build a strong career with rapid growth potential.   Key Responsibilities Handle inbound and outbound calls with international customers (US market). Resolve customer queries and deliver accurate product/service information. Maintain high levels of professionalism, empathy, and customer focus. Update and document call details accurately in the system. Achieve performance targets including call quality, CSAT, and resolution metrics. Coordinate with internal teams to ensure timely issue resolution.   Job Requirements Experience: 1 to 10 years in International Voice / BPO / Customer Support Excellent spoken English with strong communication skills (mandatory) Ability to work in night shifts (US timing) Strong interpersonal, listening, and problem-solving skills Basic computer knowledge and typing proficiency   Hiring Details Process: International Voice (US Process) Shift: Night Shift (US / UK Time Zone) Position: Customer Support Associate International Voice Location: Bangalore   CONTACT IMMEDIATELY PRIYA    : 76192 18164 NIHAL     : 73384 44389 JYESHTA  : 76191 85930 NITHIN    : 98869 64485 RAJ         : 98451 62196 ANU        : 63615 32602   Best Wishes, Team Personal Network
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posted 1 week ago
experience1 to 4 Yrs
Salary2.5 - 4.5 LPA
location
Bangalore
skills
  • voice
  • laptops
  • service desk
  • troubleshooting
  • technical process
  • desktop support
  • technical support
  • semi voice
  • desktop computers
Job Description
Greetings from Personal Network! Top MNC Hiring International Voice Process (US Shift) Start Your Global Career Journey with a Leading MNC! A reputed global brand is hiring fluent English speakers for its International Voice Technical Support team. If youre looking to build a strong career with international exposure, professional growth, and a dynamic work environment, this is the perfect opportunity for you!   Key Responsibilities Take full ownership of customer-reported issues and drive them to resolution Research, diagnose, troubleshoot, and identify effective solutions for system-related concerns Follow standard procedures for escalation to the appropriate internal teams Ensure timely resolution while delivering exceptional customer experience   Candidate Profile Experience: 0.6 to 4 years in International Voice Process / BPO / Technical Support Communication: Excellent English-speaking skills with strong interpersonal ability Shift Flexibility: Willing to work in US Night Shifts Technical Skills: Basic computer knowledge and good typing speed Mindset: Positive, quick learner, customer-focused, and proactive   Job Details Location: Bangalore Position: Technical Support Associate International Semi Voice Process: International Voice Technical Support Shift: Night Shift (Aligned with US Time Zone)   CONTACT IMMEDIATELY PRIYA 76192 18164 NIHAL 73384 44389 GURURAJ 88843 50424 NITHIN 98869 64485 JYESHTA 76191 85930 RAJ 98451 62196 ANU 63615 32602  Grow your career in a global work environment that rewards talent, innovation, and dedication. Best Wishes, Team Personal Network
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posted 1 week ago
experience0 to 2 Yrs
Salary2.5 - 3.0 LPA
location
Bangalore
skills
  • bpo voice
  • voice process
  • customer service
  • customer care
  • domestic bpo
  • voice
  • customer support
  • call center
Job Description
Greetings from Personal Network! Top MNC Hiring Customer Support Associates (English & Hindi) Position: Customer Support Associate Voice Process Process: Domestic Voice Customer Support Shift: Day Shift Only Location: Bangalore Kickstart your career with a reputed multinational company! We are looking for enthusiastic and customer-focused professionals to join our Domestic Voice Support team. If you have excellent communication skills and enjoy assisting customers, this is a great opportunity to work with a leading MNC that offers career growth, training, and a positive work environment. Key Responsibilities Handle inbound and outbound calls from domestic customers Resolve customer queries, complaints, and service issues efficiently Provide accurate information regarding products and services Maintain courteous and professional communication at all times Record and update customer details accurately in the system Meet key performance metrics such as call quality, first-call resolution, and CSAT scores Job Requirements Experience: 0 to 2 years in BPO / Customer Support / Voice Process Excellent communication skills in English and Hindi Comfortable working in rotational day shifts Basic computer knowledge and good typing speed Positive attitude, confidence, and willingness to learn Immediate Contact Nihal       : 73384 44389Jyeshta   : 76191 85930Raj        : 98451 62196Anu       : 98450 43512Nithin    :  98869 64485Priya     : 76192 18164  Best Wishes, Team Personal Network
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posted 2 days ago
experience0 to 4 Yrs
Salary2.5 - 3.5 LPA
location
Bangalore
skills
  • voice process
  • domestic voice process
  • voice support
  • bpo voice
  • domestic bpo
  • bpo
  • customer service
  • customer support
  • hindi
  • english
Job Description
Greetings from Personal Network!!!  Top MNC Hiring Customer Support Associate  Position    : Customer Support Associate Voice Process Process     : Domestic Voice Customer Service Shift          : Day Shift Only (No Night Shifts) Location    : Bangalore Experience : 0 to 4 Years  Begin Your Career with a Leading MNC!!! An esteemed multinational company is actively hiring for Domestic Voice Process Customer Support roles for (English and Hindi). If you're a confident speaker with a passion for helping others, this is your chance to work in a professional setup with excellent growth prospects.  Key Responsibilities: Manage incoming and outgoing calls from domestic customers Resolve queries, complaints, and service-related concerns effectively Share accurate product and service information Maintain polite and professional communication Log and update customer information in the system Achieve key metrics like call resolution, quality, and customer satisfaction  Eligibility Criteria: Experience: 0yrs to 4 years in BPO / Voice Process / Customer Support Proficient in English and regional languages (English & Hindi preferred) Open to working in rotational day shifts (No night shifts) Basic computer skills and typing ability Eagerness to learn and a customer-first attitude   Position    : Customer Support Associate Voice Process Process     : Domestic Voice Customer Service Shift          : Day Shift Only (No Night Shifts) Location    : Bangalore Experience : 0 to 4 Years For More Details, Contact:  Nihal   : 7338444389Nithin : 78291 22825 Harry  : 76192 18164 Raj      : 98451 62196 Anu     : 63615 32602  For  More details    Email to : prabhu@personalnetworkindia.com  BEST WISHES FROM PERSONAL NETWORK!!!  
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posted 5 days ago
experience1 to 4 Yrs
Salary3.5 - 7 LPA
location
Bangalore
skills
  • technical support
  • customer support
  • international bpo
  • customer care
  • customer service
  • international call center
Job Description
Greetings from Personal Network! Top MNC Hiring International Voice Process (US Shift) Location:  Bangalore Shift: Night Shift (Aligned with US Time Zone) Process: International Voice Customer Support Position: Customer Support Associate International Voice   Start your global career journey with a leading MNC! A reputed global brand is looking for fluent English speakers to join their International Voice Support team. If youre eager to build your career with international exposure in a professional and fast-paced environment, this opportunity is for you.   Candidate profile: Experience: 1 to 4 years in International Voice Process / BPO / Customer Support Communication: Excellent English-speaking and interpersonal skills Shift flexibility: Willingness to work during US night shifts Tech skills: Basic computer knowledge and typing ability Mindset: Positive attitude, quick learner, and customer-centric approach   Key responsibilities: Engage with international (US-based) customers via inbound and outbound calls Address queries and concerns while offering accurate product/service details Deliver excellent customer service with professionalism and empathy Log all interactions and case details accurately in internal systems Consistently meet or exceed KPIs for call quality, resolution time, and customer satisfaction Collaborate with internal teams for issue resolution and process improvement For immediate consideration, contact: JYESHTA  : 76191 85930 NITHIN     : 98869 64485 NIHAL      : 73384 44389  PRIYA      : 76192 18164 RAJ        : 98451 62196 ANU       : 63615 32602  Grow your career in a global work environment that rewards talent and dedication. Best wishes from Personal Network!
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posted 4 days ago
experience1 to 4 Yrs
Salary3.5 - 7 LPA
location
Bangalore
skills
  • technical support
  • customer support
  • international bpo
  • customer care
  • customer service
  • international call center
Job Description
Greetings from Personal Network! Top MNC Hiring International Voice Process (US Shift) Location:  Bangalore Shift: Night Shift (Aligned with US Time Zone) Process: International Voice Customer Support Position: International Customer Support Executive Voice Process Start your global career journey with a leading MNC! A reputed global brand is looking for fluent English speakers to join their International Voice Support team. If youre eager to build your career with international exposure in a professional and fast-paced environment, this opportunity is for you.   Candidate profile: Experience: 1 to 4 years in International Voice Process / BPO / Customer Support Communication: Excellent English-speaking and interpersonal skills Shift flexibility: Willingness to work during US night shifts Tech skills: Basic computer knowledge and typing ability Mindset: Positive attitude, quick learner, and customer-centric approach   Key responsibilities: Engage with international (US-based) customers via inbound and outbound calls Address queries and concerns while offering accurate product/service details Deliver excellent customer service with professionalism and empathy Log all interactions and case details accurately in internal systems Consistently meet or exceed KPIs for call quality, resolution time, and customer satisfaction Collaborate with internal teams for issue resolution and process improvement For immediate consideration, contact: JYESHTA   : 76191 85930 NITHIN      : 98869 64485 NIHAL       : 73384 44389  PRIYA       : 76192 18164 RAJ          : 98451 62196 ANU         : 63615 32602  Grow your career in a global work environment that rewards talent and dedication. Best wishes from Personal Network!
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posted 2 days ago

Process Lead

Amazon Development Centre India Pvt Ltd
Amazon Development Centre India Pvt Ltd
experience3 to 7 Yrs
Salary4.5 - 9 LPA
location
Gurugram
skills
  • spanish literature
  • spanish
  • c1
Job Description
Description At Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cuttingedge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key job responsibilitiesThe candidate actively seeks to understand Amazons core business values and initiatives, and translates those into everyday practices. Some of the key result areas include, but not limited to: Experience in managing process and operational escalations Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps Be a SME for the process and a referral point for peers and junior team members Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes Ability to perform deep dive in the process and come up with process improvement solutions Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services Basic Qualifications A Bachelors Degree and relevant work experience of 3+ years. Excellent level of English and Spanish, C1 level or above. Candidate must demonstrate ability to analyze and interpret complex SOPs. Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements. Strong communication and interpersonal skills to effectively guide and mentor associates. Ability to work collaboratively with cross-functional teams. Thoroughly understand multiple SOPs and ensure adherence to established processes. Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation. Lead and participate in process improvement initiatives. Comfortable working in a fast paced, highly collaborative, dynamic work environment Willingness to support several projects at one time, and to accept re-prioritization as necessary. Adaptive to change and able to work in a fast-paced environment. Preferred Qualifications Experience with Artificial Intelligence interaction, such as prompt generation.
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posted 1 week ago
experience1 to 6 Yrs
Salary4.0 - 8 LPA
location
Bangalore
skills
  • international voice process
  • us staffing
  • voice process
  • international bpo
  • international call center
  • bpo
  • us caller
  • csr voice
Job Description
. Greetings from Personal Network! Top MNC Hiring Customer Service Executive (International Voice | US/UK Shift) Location: Bangalore Process: International Voice US/UK Process Shift: Night Shift (Aligned with US/UK Time Zones) Position: Customer Support Associate International Voice   Build Your Global Career with a Leading MNC! Heres your opportunity to join one of the worlds most reputed multinational companies! We are looking for Customer Service Executives for our International Voice Process (US/UK Shift). If you are fluent in English, customer-focused, and eager to gain international exposure, this role is the perfect platform to advance your career in a professional, global work environment. Key Responsibilities Handle inbound and outbound calls from international (US/UK) customers Deliver exceptional customer service with empathy, professionalism, and efficiency Resolve customer queries promptly while ensuring high satisfaction Provide accurate information about products and services Maintain and update customer interaction records in the system Consistently meet performance metrics such as call quality, resolution rate, and CSAT Collaborate with internal teams to ensure seamless issue resolution   Job Requirements Experience: 1 to 4 years in International Voice / BPO / Customer Service Excellent spoken English and clear communication skills (mandatory) Willingness to work night shifts aligned with US/UK time zones Strong interpersonal skills and a customer-centric mindset Basic computer knowledge with good typing speed Positive attitude, adaptability, and eagerness to learn    Contact Immediately Priya        :  76192 18164Jyeshta    :  76191 85930Nihal       :  73384 44389Raj          :  98451 62196Anu        :   98450 43512Nithin     :   98869 64485  Best Regards, Team Personal Network
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