194 Team Leader Jobs in Kolkata

Dear All, 1. MIS on any additional activities done to be published by the end of month. 2. Manage Shift Operations &Rostering of Staff 3. Mentoring & Coaching Of the Team. Team Huddles & previous days performance to be discussed. Conduct regular team meetings and one on one sessions with the teams 4. Should be able to manage the team aggressively while sticking to the job specifications 5. Monitoring the IVR daily. Incase of a downtime coordination with Telecom Partner & In house IT for Closure. Incase of internal issue to share RCA with Client 6. Checks to ensure smooth function of the IVR & TFN 7. Responsible for maintaining shrinkage and absenteeism of team on the floor 8. Driving the Rewards & Recognition programme for the team & responsible for appreciations.1. Team Leader to showcase & share inputs in CRM enhancement, FTR improvement, Increase of Self Service Utilization 2. Well versed with Social Media and should have an ideal understanding of the requirement like Web Chat .  Thanks Chetana 7760882629  

Job Title: HR Team LeadLocation: RemoteJob Type: Full-Time   Job Description: We are looking for a dynamic, result-oriented, and experienced HR Team Lead to oversee and manage the HR Department. The ideal candidate should have strong leadership skills, excellent communication abilities (both Hindi & English), and a solid understanding of end-to-end HR operations.The HR Team Lead will be responsible for leading the HR Executives, conducting managerial-level interviews, managing HR processes, ensuring timely fulfillment of hiring requirements, and maintaining team performance in alignment with KPIs and KRAs.   Position Details: - Working Hours: 11 hours per day, 6 days a week- Salary: To be discussed after your interview and performance evaluation Key Responsibilities: Team Management & Supervision:Lead and mentor the HR Executive team to ensure smooth daily HR operations.Monitor team productivity, attendance, and adherence to KPIs & KRAs.Conduct regular performance reviews and provide feedback for improvement.Manage shift schedules, workload distribution, and team coordination. Recruitment & Talent Acquisition:Handle full-cycle recruitment for various roles, including senior and managerial positions.Conduct video conferences (VCs) for Team Leader and managerial-level interviews.Ensure that all recruitment requirements raised by management are fulfilled within the given timelines.Maintain strong communication with department heads to understand manpower needs. Training & Development:Oversee training sessions for new HR Executives and ensure completion of certification post-training.Design and implement ongoing training programs for team performance enhancement.Monitor OJT (On Job Training) performance and provide coaching when needed. Employee Lifecycle Management:Supervise onboarding and offboarding processes to ensure a seamless experience.Review and approve offer letters, appointment letters, and termination letters before dispatch.Ensure documentation and record keeping are updated and compliant with policies. Compensation & Salary Discussions:Conduct salary discussion rounds with shortlisted candidates.Ensure salary structures are aligned with company standards and approved by management. Compliance & Policy Adherence:Maintain confidentiality of employee and organizational data.Ensure compliance with company policies and labor laws.Handle NCNS (No Call, No Show) and disciplinary cases effectively. Reporting & Coordination:Report directly to senior management with updates on recruitment progress, team status, and HR operations.Prepare weekly and monthly HR performance reports.Coordinate between management and HR executives for smooth communication flow. If you are interested in this opportunity, please submit your resume to kabirhaldar4444@gmail.com. For any inquiries or to express your interest via WhatsApp, please contact 8448399673. Include "HR Team Leader" Application - [Your Name]" in your message.

Job Title: Sales Team Leader Department: Sales & Business DevelopmentLocation: Kolkata, West BengalSalary: Up to 35k + PF + Insurance + 300/- TA Per day + Incentives and other bonus(Fixed salary depends on the interview based) Job Summary: We are looking for a dynamic and results-driven Sales Team Leader to lead our on-ground sales executives, drive customer acquisition, and expand Milkbaskets market presence. The ideal candidate will have strong leadership skills, sales expertise, and the ability to motivate and guide a team to meet and exceed sales targets. Key Responsibilities:Lead, train, and motivate a team of field sales executives to achieve daily, weekly, and monthly acquisition targets.Plan and execute local sales campaigns, door-to-door promotions, and community engagement activities.Monitor team performance, track daily productivity, and ensure achievement of KPIs.Identify new business opportunities and areas for customer base expansion.Ensure high-quality customer interactions and maintain brand reputation.Collect market feedback and provide insights to management for improving sales strategies.Coordinate with marketing and operations teams to ensure smooth execution of sales drives.Handle escalations and support the team in resolving customer queries or challenges on-ground.Prepare and share daily/weekly sales reports with the management team. Job Requirements:-Strong leadership and team management skillsExcellent communication and interpersonal abilitiesProven track record in direct sales, field sales, or FMCG distributionAbility to analyze data and make informed decisionsEnergetic, target-oriented, and self-motivatedProblem-solving and conflict-resolution skillsOnly male candidates can applyTwo wheeler is mandatory Qualifications & Experience:Bachelors degree in Business, Marketing, or a related field (preferred)25 years of experience in sales; minimum 1 year in a team leader or supervisory roleExperience in FMCG, grocery delivery, or startup environments is an added advantageProficiency in MS Excel and CRM tools Perks & Benefits:Attractive incentives based on performanceTravel and communication allowanceOpportunity to work with one of Indias fastest-growing last-mile delivery platformsGrowth and career development opportunities HR Deepti8591302109, 8810395209Aasaanjobs pvt ltd

We are looking for an experienced Supervisor to oversee daily operations and ensure efficient team performance. The ideal candidate should have strong leadership skills, excellent communication, and a proactive approach to problem-solving. If you have experience in team management, performance tracking, and process optimization, wed love to hear from you! Roles & ResponsibilitiesOversee daily operations and ensure workflow efficiency.Manage and coach employees to improve performance.Monitor productivity and implement strategies to enhance output.Ensure compliance with company policies, procedures, and safety guidelines.Handle employee scheduling, task assignments, and shift coverage.Provide performance evaluations and feedback to team members.Resolve conflicts and address workplace concerns professionally.Collaborate with management to improve operational processes.Maintain records of team performance, attendance, and progress.Report any issues or challenges to senior management.

As a Team Leader for New Client Acquisition at Tradeindia in Kolkata, you will have the opportunity to join the Tradeindia Growth Engine and lead a dynamic team to success. **Key Responsibilities:** - Lead & Inspire: Cultivate a positive, target-driven sales environment. - Acquire: Direct your team's efforts to identify, pitch, and onboard new B2B clients onto the Tradeindia platform. - Strategize: Design and execute strategies to penetrate new markets and client segments. - Develop Talent: Be a coach and mentor, helping your team members develop their B2B sales careers. - Report: Analyze sales data and report key metrics and forecasts to management. **Qualifications Required:** - A Proven Leader: Minimum 2 years of experience successfully managing and mentoring a sales team in a B2B environment. - An Achiever: Highly motivated to drive new client acquisition and hit challenging sales goals. - A Graduate: Educational background in any field. Join Tradeindia in Kolkata and be part of a team that is making a significant impact on a national scale. Apply now and be a part of our vibrant Kolkata Branch.,

Role Overview: You will be responsible for managing a team of 15 to 20 associates, reporting to the AM/Manager, and ensuring efficient operations by monitoring and managing Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics. Your role involves managing the day-to-day activities of the team, motivating them to achieve organizational goals, and developing timelines to meet targets. Key Responsibilities: - Manage a team of 15 to 20 associates - Report to AM/Manager - Monitor and manage AHT, attrition, shrinkage, and CSat metrics - Motivate the team to achieve organizational goals - Develop and implement timelines to achieve targets - Delegate tasks to team members - Conduct training to maximize team members" potential - Empower team members with skills to enhance their confidence, product knowledge, and communication skills - Conduct quarterly performance reviews - Contribute to the company's growth through a successful team - Create a pleasant working environment that inspires the team - Drive process-related KPIs Qualifications Required: - Previous experience in team management - Strong communication and leadership skills - Ability to motivate and empower team members - Experience in monitoring and managing operational metrics - Proven track record of achieving targets and goals - Knowledge of AHT, attrition, shrinkage, and CSat management,

As the Head of Internal Automation at Capgemini, you will be responsible for leading the internal automation initiatives by integrating cutting-edge technologies such as Agentic AI, Generative AI, and Robotic Process Automation (RPA). Your role will involve designing and executing a scalable automation strategy to drive operational efficiency, enhance customer experience, and foster innovation. You will report to the overall Hyper-automation Transformation Leader and work towards streamlining and optimizing clients" internal business processes and functions through automation, ultimately bringing in more efficiency and productivity. Additionally, there will be a productivity savings/revenue generation component that will be assessed on a quarterly basis. Key Responsibilities: - Define and lead the internal automation vision, roadmap, and governance framework. - Implement a platform-centric automation approach to remove and reduce manual work at both process (L1) and sub-process (L2) levels. - Champion the adoption of Agentic AI and Generative AI to enable autonomous decision-making and intelligent workflows. - Align client-specific internal automation initiatives with business goals and digital transformation strategies. - Evaluate and implement Agentic AI systems capable of proactive task execution and adaptive learning. - Drive the development and deployment of Generative AI models for content creation, customer interaction, and internal productivity tools. - Oversee RPA implementation across business units, ensuring scalability, security, and compliance. - Collaborate with cross-functional teams, internal and existing clients, and Client/Account leaders to identify automation use-cases and present jointly to clients to bring in more business. - Build and lead a high-performing team of AI engineers, RPA developers, and automation architects. - Partner with the External Automation Delivery team, learn and adopt their solutions, and implement them for Internal Automation initiatives. - Establish KPIs and ROI metrics for internal automation initiatives. - Continuously monitor, analyze, and optimize internal automation performance. - Ensure robust change management and user adoption strategies. Qualifications Required: - Proven experience in leading enterprise automation programs. - Deep understanding of Agentic AI systems such as autonomous agents and multi-agent frameworks. - Experience with Generative AI, including LLMs and prompt engineering. - Expertise in RPA platforms like UiPath, Automation Anywhere, etc. - Excellent leadership, communication, and stakeholder management skills.,

Role Overview: As a Service Team Leader at Yaduka Group, you will be responsible for direct, coordinating, and reviewing activities in sales and service of the Customers in the Parking System and Lift/Elevators industry. You will play a key role in executing the servicing of the systems both preventive & breakdown, as well as resolving customer complaints regarding servicing. Your role will be crucial in ensuring efficient and effective customer service in this sector. Key Responsibilities: - Direct, coordinate, and review activities in sales and service of the Customers. - Execute the servicing of the systems both preventive & breakdown. - Resolve customer complaints regarding servicing. Qualifications Required: - 2+ years of experience in a similar role. - Electro Mechcanical Knowledge. - Good communication skills. - Knowledge in MS office, hands-on in ERP systems. Please ensure that your latest resume along with pictures is sent to hr@yadukagroup.com mentioning the Job Code KPI109 and Position of Service Team Leader if you believe that your profile aligns with the requirements mentioned above.,

UPCOMING CLIENT INTERVIEW KUWAIT (Premium Restaurant Chain) Hiring in Delhi & Siliguri We are urgently hiring for a leading premium restaurant chain in Kuwait. Interviews will be conducted in Delhi & Siliguri. Open Positions & Salary Range (INR) F&B Supervisor 70,000 to 80,000 Team Leader 60,000 to 70,000 Waiter / Waitress 50,000 to 60,000 Barista 50,000 to 70,000 Bartender 50,000 to 70,000 Service Crew 45,000 to 60,000 Benefits Free Duty Meals Free Accommodation Free Transportation Premium Work Environment Career Growth in International Hospitality Interview Locations Delhi & Siliguri (Exact venue details will be shared with shortlisted candidates) How to Apply Send your CV to: Contact 8826699416 / 8826699417( HR- JAPNEET KAUR ) Eligibility Criteria Experience in hospitality/restaurant operations Good communication skills Age: 21 - 32  preferred Must be ready to relocate to Kuwait

Team Leader Responsibilities: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team.

We are currently looking for a Team Leader who is both experienced and highly motivated to lead our team towards success. The desired candidate should possess excellent problem-solving, communication, and leadership skills, in addition to being highly organized. The focus of the role is to lead and manage a team of professionals to meet and exceed company goals. ResponsibilitiesLead and manage a team of professionals, setting clear goals and targets, and ensuring they are met.Provide coaching, feedback, and development opportunities to team members to improve their performance.Conduct regular performance evaluations and provide constructive feedback and recognition to team members.Monitor team performance and take corrective action when necessary to ensure goals are achieved.Develop and implement strategies to improve team productivity and efficiency.Maintain accurate records of team performance and progress towards goals.Collaborate with other departments and teams to achieve company-wide objectives.Act as a liaison between the team and upper management, communicating team goals and progress.

Monitoring and leading an entire group. They are responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals. Team Leader responsibilities include:Creating an inspiring team environment with an open communication cultureSetting clear team goalsDelegating tasks and set deadlines for your internal team.  We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.  ResponsibilitiesCreate an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coaching.  Requirements and skillsProven work experience as a team leader or supervisorIn-depth knowledge of performance metricsGood PC skills, especially MS ExcelExcellent communication and leadership skillsOrganizational and time-management skillsDecision-making skills

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals. Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities  

Responsibilities: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team.

Job Description As a Website Consultant for Gsdigital Web Solutions, you will be responsible for B2B Campaign in the International Website Sales and Marketing voice process. Your key responsibilities will include: - Contacting Business units regarding their Online Presence and business promotion - Developing and maintaining proper interaction and reputation with the clients - Understanding the business needs of the Clients - Convincing them to invest in new Projects with the Company - Handling outbound process for Website selling - Participating in B2B Process - Having at least 3 to 6 months of experience in web selling Qualifications Required: - Education: 12 pass is mandatory - Good Command over English - Previous experience in International Selling Background At Gsdigital, we ensure a conducive work environment with facilities like: - No Rotational Shifts - Fixed Shift Timings - 5 days working schedule with Saturday and Sunday fixed off - Attractive Salary Packages including Fixed Salary and Unlimited incentives - Only experienced candidates are welcome, NO FRESHERS If you are a Team Leader with your team, you are welcome to apply as well. Salary for Team Leaders has no bar. Contact Rima (HR) at 9836096168 for further details.,

As a Senior Operations Manager at Iron Mountain, you will be a key member of the Operations Management team, responsible for overseeing and managing operational activities in Delhi and Kolkata. Your role will involve developing and executing strategic operational goals, collaborating with internal departments and stakeholders, and ensuring compliance with industry standards and regulations specific to India. **Key Responsibilities:** - **Operational Strategy & Planning:** Develop and execute strategic operational goals and objectives, utilizing data analytics to establish key performance indicators (KPIs) for efficiency, quality, and cost-effectiveness. - **Cross-functional Collaboration:** Partner closely with internal departments, vendors, and stakeholders to ensure seamless alignment and optimize overall business flow. - **Compliance and Process Optimization:** Design, document, and implement efficient operational processes to ensure compliance with industry standards, regulations, and internal policies. **Qualifications Required:** - 18+ years of progressive experience in operations management, with a track record of optimizing complex processes. - Strong knowledge of operational methodologies such as Lean, Six Sigma, and Agile. - Experience in leading high-performing teams and effective budget management. - Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain Management, or related field; MBA or Master's degree preferred. If you are a strategic operational leader with a proven ability to drive excellence and transformation, we invite you to apply and join the Iron Mountain team in Delhi and Kolkata.,

Role Overview: As the VP, Quality Engineering (QE) Leader at Synchrony, you will be responsible for ensuring adherence to SYF Testing Standards to deliver high-quality products efficiently. You will lead a team of Test Architects and collaborate with cross-functional teams to enhance quality processes and drive Continuous Improvement Initiatives to elevate the Quality Engineering Maturity of the Teams. Reporting to the QE COE Leader, you will play a pivotal role in transforming and executing the Overall QE COE Vision for the designated Portfolio(s). Key Responsibilities: - Lead and manage a team of Test and Automation Architects to enhance Testing Effectiveness and Automation testing, fostering innovation, collaboration, and continuous improvement. - Embed quality as a core discipline throughout the software development lifecycle. - Design, implement, and enhance testing frameworks and tools with a focus on test automation, continuous integration, and delivery. - Collaborate with cross-functional teams to integrate quality processes across all software development lifecycle stages, ensuring customization and compliance. - Utilize data-driven insights to monitor quality indicators, track trends, and proactively resolve risks/issues. - Establish and uphold policies, procedures, and standards across all software development lifecycle stages. Qualification Required: - Proven track record of successfully leading and developing high-performing quality engineering teams. - Solid understanding of software development, Agile, and SAFe methodologies along with associated tools. - Experience with DEVOPS - CI/CD pipelines and tools such as Jenkins, CloudBees, etc. - Proficiency in automation testing tools and frameworks. - Excellent communication and interpersonal skills to collaborate and influence stakeholders at all levels. - Strong program management skills to prioritize tasks and meet timelines. - Ability to deal with ambiguity, translate vision into clear actions, and track large organizational initiatives to completion. Additional Company Details: Synchrony has been recognized as one of India's Best Companies to Work for and focuses on Advancing Diverse Talent for leadership roles. The company offers flexibility, choice, and best-in-class employee benefits to promote work-life integration and overall well-being. Grade: 12 Note: Internal applicants must meet specific criteria and eligibility requirements before applying for this role. Make sure to update your professional profile and seek approval from your manager and HRM.,

As a Quality Team Leader in Kolkata, you will be responsible for leading the quality team in a BPO setting. Your role will involve: - Minimum 1-2 years of on-paper experience as a Quality Team Leader in a BPO environment. - Excellent communication skills are a must for effective team leadership. - You will be required to work 5 days a week with rotational shifts and week offs. - Basic knowledge of Quality domain, QC Tools, Dashboards, and Reports is necessary. - Previous experience in an international process is preferred. In terms of qualifications, the ideal candidate should have: - Minimum 1-2 years of experience as a Quality Team Leader in a BPO. - Excellent communication skills. - Basic knowledge of Quality domain, QC Tools, Dashboards, and Reports. - Experience in an international process. The company offers a negotiable salary package ranging from 7-8 LPA. The interview process will consist of an HR Round and a Manager Round. This is a full-time position with a work schedule from Monday to Friday on rotational shifts, located in Kolkata.,

As a Business Working Capital Manager with Standard Chartered in Kolkata, you will be responsible for achieving the business budget for the business working capital department, managing the BWC portfolio with utmost quality, and achieving revenue budget as per the goal sheet set by the bank. Key Responsibilities: - Achieve MOM Business targets as per Performance scorecard, focusing on Customer Experience, Portfolio & Risk Management. - Achieve MoM Business targets for NTB, NSR, FX, Trade & Renewals for ETB clients, as per the Performance scorecard. - Ensure adherence to parameters released by the products Team for new client onboarding. - Optimize Cross-sell and maintain balanced performance across products. - Attend to CEMs leads. - Manage processes including Deferral & Credit mate Covenants, pending and overdue documents, insurance property & stock, stock audit, NPA reporting, and more. - Achieve MOM Business targets for People & Talent. - Follow all policies and procedures to prevent operating losses/frauds and ensure accurate processing of customer instructions. - Improve Straight to bank penetration, client retention, and complete RFI Alerts and DRR alerts on time. - Display exemplary conduct and ensure compliance with all laws and regulations. Qualifications: - Preferably a Graduate and PG with MBA or CA. - Candidates with good experience in banking/NBFCs will be considered. About Standard Chartered: Standard Chartered is an international bank focused on making a positive difference for clients, communities, and employees. The bank values inclusion, innovation, and continuous improvement. If you are looking for a purpose-driven career in banking, Standard Chartered is the place for you. What we offer: - Core bank funding for retirement savings, medical and life insurance. - Time-off benefits including annual leave, parental/maternity leave, sabbatical, and volunteering leave. - Flexible working options and proactive wellbeing support. - Continuous learning culture and opportunities for growth. - Inclusive and values-driven organization that celebrates diversity. At Standard Chartered, we value difference, advocate inclusion, and work collectively to build for the long term. If you want to work for a bank that makes a difference and values unique talents, we encourage you to apply.,

As an Operations Leader (Backoffice) with 7-10 years of experience in Ecommerce Operations, you will play a crucial role in ensuring the smooth functioning of operations. You should be prepared to work in both office and home settings, including night shifts. Key Responsibilities: - Work efficiently under pressure and meet strict deadlines. - Demonstrate proficiency in Microsoft Excel and Word. - Communicate clearly and effectively with team members, providing guidance, monitoring performance, and fostering improvement. - Interview, hire, train, supervise, evaluate, counsel, and implement disciplinary actions for Front Office team members. - Conduct training sessions, both formal and on-the-job, to maintain a consistent standard among team members. - Handle internal and external customers with patience, tact, and diplomacy, resolving conflicts and collecting accurate information. - Exhibit strong interpersonal skills and effective organizational and supervisory abilities. - Maintain proficiency in task completion and work effectively under pressure, especially during busy periods. Qualifications Required: - Bachelor's degree in a related field preferred. - 7-10 years of experience in Ecommerce Operations, particularly in a back office role. - Flexibility to work in varying settings and duty hours, including night shifts. - Excellent communication skills, both verbal and written. - Strong leadership and team management abilities. - Proficiency in Microsoft Excel and Word. - Ability to handle stressful situations and work effectively under pressure. This job offers an exciting opportunity to lead and contribute to the success of operations in a dynamic Ecommerce environment.,